<h3>Job Description</h3>
Job DescriptionJob Title: Help Desk Analyst 4 (Onsite) Location: Richmond, VA Duration:&nbsp;12+ Months Job Description: The client Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. The client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia.&nbsp; This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.&nbsp; If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! What you will do:
<ul>
<li>Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.</li>
<li>Maintaining an inventory of agency software and hardware.</li>
<li>Working with client to manage the refresh process in order to take advantage of equipment upgrades.</li>
<li>Providing security for file shares and other applications. </li>
</ul>
 What the ideal candidate must possess:
<ul>
<li>A strong work ethic and exceptional customer service skills.</li>
<li>Working knowledge of help desk ticketing systems.</li>
<li>Troubleshooting skills with ability to resolve problems quickly and thoroughly. </li>
<li>Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.&nbsp; </li>
<li>Good oral communications skills with the ability to interact with all levels of agency personnel.</li>
<li>Ability to think strategically and cross culturally, and independently implement new initiatives and projects.</li>
<li>Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. </li>
<li>Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.</li>
</ul>
 Skills: &nbsp;SkillRequired / DesiredAmountof ExperienceHelpdesk and desktop supportRequired3YearsHardware support (PCs, laptops, tablets, printers, scanners, monitors)Required3YearsMicrosoft Windows 10 and 11Required3YearsMicrosoft Office 365 SupportRequired3YearsRemote user supportRequired2YearsBasic computer networking knowledgeRequired2YearsExperience supporting Xerox multifunction hardwareHighly desired1YearsExperience with VITA systems or processesHighly desired1YearsHP and/or Dell certificationHighly desired1YearsA+ certificationHighly desired1Years
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Help Desk Analyst 4 (Onsite)

<h3>Job Description</h3>
Job DescriptionAre you a problem-solver with a passion for technology? Do you thrive on helping people and keeping systems running smoothly? We’re looking for a Help Desk Support Analyst to be the first line of contact for employees and clients who need IT support. In this role, you’ll gain exposure to all aspects of our firm’s IT environment, from troubleshooting hardware and software issues to ensuring network security and assisting with annual audits. This is an excellent opportunity for someone who wants to grow their IT career while making a real impact every single day. About the Company: Our client has been a pioneer in the mortgage lending industry for nearly 50 years, providing timely, accurate, and compliant closing documents for more than 5 million residential loan transactions. With unmatched expertise and a commitment to excellence, they have become the trusted partner for mortgage lenders nationwide. By joining their team, you’ll be part of an organization that continues to set the standard for accuracy, timeliness, and compliance while helping shape the future of the industry. What You’ll Do: &nbsp;
<ul>
<li>Monitor and manage the Help Desk Ticket Queue, prioritizing issues based on urgency.</li>
<li>Troubleshoot and resolve hardware, software, and proprietary system problems.</li>
<li>Escalate advanced issues to senior technicians when needed.</li>
<li>Record and analyze data to track issues through resolution.</li>
<li>Prepare reports on help desk activity for management review.</li>
<li>Conduct diagnostics and testing to minimize downtime.</li>
<li>Manage email and intranet services, including user accounts and permissions.</li>
<li>Collaborate with the network administrator on hardware and software improvements.</li>
<li>Train users on system security and efficiency best practices.</li>
<li>Oversee system backups and support disaster recovery plans.</li>
<li>Assist with vendor and client technology requests, including security questionnaires.</li>
<li>Support annual SOC audit review in collaboration with leadership.</li>
<li>Jump in to support other business functions as needed.</li>
</ul>
 What We’re Looking For: &nbsp;
<ul>
<li>Strong communication skills with the ability to translate technical information into plain English.</li>
<li>A collaborative, team-first mindset and excellent interpersonal skills.</li>
<li>Analytical and troubleshooting skills with an eye for detail.</li>
<li>Solid knowledge of computer systems, networks, and programming concepts.</li>
<li>Proficiency in Microsoft Office Suite (including Visual Studio), Windows and Windows Server, Active Directory.</li>
<li>Ability to learn new systems and software quickly.</li>
<li>Degree in Information Systems (or related field) and 3+ years of IT experience.</li>
<li>Flexible, positive attitude with the ability to adapt to changing business needs.</li>
<li>Willingness to work occasional evenings or weekends as required.</li>
</ul>
 Why Join Us? &nbsp;
<ul>
<li>Work across the entire IT environment where no two days are the same.</li>
<li>Collaborate closely with IT leadership and gain exposure to advanced systems and audits.</li>
<li>A competitive benefits package including PTO, medical, dental and vision insurance, 401k and more</li>
<li>Access opportunities for growth and the ability to influence future technology improvements within the firm.</li>
</ul>
Ready to be the go-to IT problem solver and help keep our client’s systems and people running at their best? Apply today and take the next step in your IT career in San Antonio. &nbsp;
Want to learn more about 512Financial? Check out our Recruitment and Talent Acquisition Page! If you have any questions, please reach out to us here: <a href="https://512financial.com/contact/" target="_blank">https://512financial.com/contact/</a>
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Help Desk Support Analyst

<h3>Job Description</h3>
Job Description
Join ATOLLO as a Full-Time IT Help Desk Analyst and work in a dynamic environment that thrives on problem-solving and excellence. This onsite position in the Washington DC area offers an exciting opportunity to collaborate with a team of forward-thinking professionals dedicated to serving our clients, particularly in the defense sector. The role is crucial for maintaining the integrity and security of IT services while contributing to our commitment to customer-focused solutions.
With a competitive pay range of $16.83/hr to $24.04/hr, this position not only empowers you to grow your technical skills but also fosters a culture of abundant thinking. You will be part of a supportive team that values integrity and innovation. You can enjoy great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, and Simple IRA. Join us and become an integral part of a company that is passionate about making a difference in the IT landscape.
Who are we? An Introduction
We are a 7-year-old technology solutions company that provides Smart Base/Smart Facilities solutions, Program Management and Technical Services, Industrial Automation and Control Systems and Critical Infrastructure Cybersecurity solutions to our customers. In supporting those customers, we enable the effective adoption of disruptive technologies without compromising security and operations. In essence, we provide integrated technology solutions that enable operational efficiency for our customers.
What would you do as a IT Help Desk Analyst
The Full-Time IT Help Desk Analyst position at ATOLLO calls for candidates with experience in the Information Technology field or relevant college coursework. Ideal applicants will possess strong knowledge of Local and Wide Area Networks and WLANs, along with the ability to troubleshoot network issues effectively. Critical thinking and analytical skills are essential to address complex problems, ensuring high-quality service for our clients.
A CompTIA Security+ Certification is required, showcasing your commitment to maintaining security standards. Excellent communication, organizational, and interpersonal skills are crucial for collaborating with customers and team members alike. If you are passionate about problem-solving and delivering exceptional IT support, we encourage you to apply and make a meaningful impact within our organization.
What we're looking for in a IT Help Desk Analyst
To thrive as a Full-Time IT Help Desk Analyst at ATOLLO, candidates must possess a diverse skill set centered around IT network administration and support. A DoD SECRET clearance is mandatory, ensuring compliance with security protocols. Proficiency in the installation, configuration, and testing of network infrastructure is essential for maintaining robust and secure environments. Candidates should be adept at operating, managing, and maintaining both hardware and software firewalls to facilitate secure information transmission across various spectrums. Research and analytical capabilities will empower you to identify solutions for complex network issues effectively.
Strong troubleshooting skills and a proactive approach to IT management are key to providing exceptional service and support to our clients, ensuring their technology needs are met efficiently and effectively.
Knowledge and skills required for the position are: 
<ul>
<li>IT network administration or support</li>
<li>(DoD) SECRET clearance</li>
<li>installation</li>
<li>configuration</li>
<li>and testing of network infrastructure</li>
<li>operating</li>
<li>maintaining</li>
<li>and managing networks and firewalls-both hardware and software-to support secure information transmission across multiple spectrums</li>
<li>research and analytical capabilities.</li>
</ul>
Your next step
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

IT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Tier 1 Help Desk Analyst
Location: Northern Virginia 
Department: Cyber Security Services 
Reports To: Management 
FLSA Status: Full Time/Non-exempt 
 
Apavo is at the forefront of cybersecurity, providing services to military, defense, and critical infrastructure industries. Joining the Apavo team means becoming part of a company rooted in the principles of quality, and communication. We value positive, candid interactions and the belief that everyone has valuable contributions to make. Apavo stands out for its commitment to a work-life balance and fostering a growth mindset among all team members. If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you.
 
Job Purpose:
The Tier 1 Help Desk Analyst is a critical first line of support, responsible for providing initial technical assistance and troubleshooting to end users on both unclassified and classified office information systems. This role serves as the first point of contact for users requiring assistance with IT-related issues, including account management, password services, hardware, software, and network connectivity. 
 
The Tier 1 Help Desk Analyst ensures timely resolution of issues to minimize the impact on business operations, while contributing to the overall reliability, security, and performance of the agency’s IT environment. This role also supports continuous process improvement by developing documentation and assisting in the maintenance of service level objectives (SLOs). The Tier 1 Help Desk Analyst collaborates closely with other IT teams to restore service, identify root causes, and recommend system enhancements that improve user experience and system performance. 
 
Duties &amp; Responsibilities:
Tier 1 Help Desk Analyst responsibilities include, but are not limited to: 
<ul>
<li>Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems. </li>
<li>Provides support for implementation, troubleshooting, and maintenance of IT systems. </li>
<li>Provides first-level problem identification, diagnosis, and resolution of problems. </li>
<li>Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization's end user(s). </li>
<li>Provides tier 1 support to end users for either PC, server, or mainframe applications or hardware. </li>
<li>Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. </li>
<li>Simulates or recreates user problems to resolve operating difficulties. </li>
<li>Recommends systems modifications to reduce user problems. </li>
<li>Provide local and remote Technical Support Services for end user support on the multiple networks within the agency. </li>
<li>Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement. </li>
<li>Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards </li>
<li>Contribute to the change management process; represent the interests of the customer when assessing risk and impact. </li>
<li>May provide leadership to small teams or team members. </li>
<li>Other duties as assigned </li>
</ul>
The Tier 1 Help Desk Analyst is expected to have additional duties as assigned. Additional details are reviewed in accordance with company policies. 
Requirements:
Qualifications
<ul>
<li>Associate’s degree from an accredited institution in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience. Can be substituted with 2+ additional years of relevant experience. </li>
<li>Minimum 3 years relevant experience </li>
<li>DoD Top Secret Clearance with SCI/ SAP eligibility is required. </li>
<li>Must have DoD 8570.01-M Information Assurance Technical (IAT) Level II </li>
<li>Understanding of applying basic security principles to the computing environment (CE). </li>
<li>Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs (Blackberries), desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.). </li>
<li>Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems. </li>
<li>Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs. </li>
<li>Ability to troubleshoot Microsoft products including, but not limited to, Windows, Office; including all aspects of Windows security and Microsoft desktop products. </li>
<li>Experience installing and supporting workstation hardware and software. </li>
<li>Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders. </li>
<li>Excellent written and verbal communication skills and excellent customer service skills are a must. </li>
</ul>
Other:
This is typical office or administrative work, and there is no exposure to adverse environmental conditions. 
This position requires sedentary work. Sedentary work is defined as: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 
Apavo Corporation provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Apavo Corporation to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Apavo Human Resources at <a href="mailto:hr@apavo.com" target="_blank">hr@apavo.com</a> or 571-407-0069
Employment with Apavo Corporation is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Apavo Corporation is not guaranteed for any length of time.

Tier 1 Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionJob Description: The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that. The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems. Role Description: 
<ul>
<li>Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.</li>
<li>Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.</li>
<li>Escalates issues in accordance with defined procedures.</li>
<li>Assists users through problem solving steps.</li>
<li>Uses technical databases to research problems, and talks with co-workers to research problem and find solution.</li>
<li>Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.</li>
<li>Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.</li>
<li>Provides accurate and complete answers to general use and administrative environment questions in a timely manner.</li>
<li>Communicates accurate and useful status updates.</li>
<li>Manages and reports time spent on all work activities.</li>
<li>Follows quality standards.</li>
<li>Able to work in a team environment.</li>
<li>Completes assigned tasks.</li>
<li>Strong communication skills; both written and spoken.</li>
</ul>

Help Desk Analyst/Technician

<h3>Job Description</h3>
Job Description
Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit <a href="http://www.senecanationgroup.com" target="_blank">www.senecanationgroup.com</a> and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Great Hill Solutions is seeking a highly motivated LIFT Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be based at our customers Patuxent River, MD location. 
This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 1 level . 
Roles and Responsibilities include, but are not limited to:
<ul>
<li>Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.</li>
<li>Familiar with Attlissian based products (Jira, Confluence, Big Picture, Big Template, EasyBI).</li>
<li>Track LIFT User Trouble Tickets and communicate with users the status and resolution of submitted tickets.</li>
<li>Users may report issues such as :bug's, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature. </li>
<li>Assist the Tier 1 help desk lead with user meetings to communicate the status of LIFT ecosystem.</li>
<li>Report to leadership the status and timeframes to acknowledge and resolve tickets.</li>
</ul>
Basic Qualifications:
<ul>
<li>Active Secret Clearance required</li>
<li>Ability to work on site - no remote/hybrid scheduling</li>
<li>Experience utilizing Jira, Confluence, CAMEO, Teamwork Cloud, or other MBSE software tools. </li>
<li>Excellent verbal and written communication skills </li>
<li>Strong interpersonal and leadership skills </li>
<li>Excellent organizational skills</li>
<li>Excellent time management skills with proven ability to meet deadlines </li>
<li>Proficiency with Microsoft Office Suite (Excel, Outlook, Powerpoint, etc.)</li>
</ul>
Desired Skills:
<ul>
<li>Bachelors Degree in related discipline and 3+ years of relevant experience</li>
<li>Active Top Secret</li>
<li>DoD and NavAir experience</li>
<li>Additional experience with Atlassian JIRA is desired </li>
</ul>

Equal Opportunity Statement: Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

LIFT Help Desk Analyst

<h3>Job Description</h3>
Job Description
Foster Garvey PC, one of the Pacific Northwest's leading law firms, is looking for an experienced Computer Tech/Help Desk Analyst to join our Seattle office.
The ideal candidate should demonstrate exceptional customer service skills and be prepared to contribute to our IT team. We invite applications from individuals with recent customer service experience in an IT environment, outstanding organizational skills, and robust interpersonal abilities. Previous experience in a law firm setting would be a beneficial asset.
It's important to emphasize that this position requires on-site presence. Remote work arrangements do not apply to this role. Prospective candidates meeting these criteria are encouraged to apply and become key members of our leading law firm.
The ideal candidate for this role should possess outstanding customer service and communication skills, an engaging personality, and a composed demeanor. Practical hands-on experience with the firm's legal software applications, such as Windows 11, Office 365, iManage, equivalent document management systems, Adobe Pro, and remote desktop software, is essential. Additionally, proficiency in navigating a service desk ticketing system is a must.
The candidate should exhibit strong organizational abilities and the capability to articulate problem resolutions clearly and concisely to individuals across all levels, from shareholders to legal support staff. Exceptional written and verbal communication skills with impeccable grammar are crucial. Furthermore, the candidate should display a courteous, professional, and friendly speaking manner.
Hours are 9:00 am - 6:00 pm (PT), Monday through Friday.
Duties Include
<ul>
<li>Perform problem resolution from Help Desk tickets, emails, and telephone calls.</li>
<li>Research answers to questions using internet, ticketing system resolutions, and discussions.</li>
<li>Close tickets after each call.</li>
<li>Be responsible for writing clear and easy to follow instructions when the call is completed.</li>
<li>Visit users at their in-office location when requested.</li>
<li>Demonstrate and communicate resolutions of problems to other members of the Help Desk team.</li>
<li>Report all problems that cannot be resolved to the IT Director.</li>
<li>Troubleshoot computer, laptop, printer, and phone issues.</li>
<li>Install computer software.</li>
<li>Set up computers, laptops, monitors, printers, and peripheral equipment.</li>
<li>Other duties as assigned.</li>
</ul>
Physical Requirements
<ul>
<li>Capable of lifting 50 lbs.</li>
</ul>
Education and Experience
<ul>
<li>High school diploma required, Bachelor's degree desired.</li>
<li>5+ years of Help Desk, IT Tech Support, or Desktop Engineering experience is required; prior work in a law firm environment is a plus.</li>
<li>Extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).</li>
<li>Working knowledge of typical law firm software applications is desirable (iManage, InterAction, Intapp Time, Workshare, etc.).</li>
</ul>
Perks
<ul>
<li>In-person and virtual training opportunities.</li>
<li>Collaboration across all Foster Garvey offices.</li>
<li>Workplace Wellness Program, and more!</li>
</ul>
Salary Range
The pay range for this position is $63,000-$82,500 annually; however, actual pay may vary depending on the candidate's education, training, location of position, experience, and other job-related factors permitted by law.
Other Compensation and Benefits
Foster Garvey offers a competitive compensation and benefits package** including, but not limited to, the following:
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) retirement plan, match, and profit-sharing</li>
<li>Commuter allowance</li>
<li>Paid time off plus paid holidays throughout the calendar year</li>
<li>Disability and life insurance</li>
<li>Parental leave</li>
<li>Community service leave</li>
<li>Annual discretionary bonus, and more!</li>
</ul>
**The provision of benefits is contingent on an employee's ability to meet the eligibility requirements for the various types of benefits as outlined in the benefit plan documents and Firm policies.
Pre-Employment Screening
Any job offer will be contingent upon successful completion of a pre-employment background screening.
TO APPLY for this position visit <a href="http://www.foster.com/careers" target="_blank">www.foster.com/careers</a> and complete the online application. Please include your resume and a cover letter with salary requirements.
We look forward to hearing from you!
Foster Garvey PC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital status, military or veteran status, disability, sexual orientation, gender expression or identity, genetic information, or any other basis prohibited by federal, state, or local law

Computer Tech/Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionJob Title: Help Desk Analyst 4 (Onsite) Location: North Chesterfield, VA Duration:&nbsp;12+ Months Job Description: The Help Desk Analyst will support the client new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have the client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned. Skills: &nbsp;SkillRequired / DesiredAmountof ExperienceAdvanced computer skills are required that aligns with the Job DescriptionRequired8YearsAbility to multitask and to determine root cause of problems and implement solutions,Required8YearsAbility to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsRequired8YearsCustomer relations skillsRequired8YearsGood verbal and written communication skillsRequired8YearsProficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years &nbsp;
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dpL5v9JFY9

<h3>Job Description</h3>
Job DescriptionIT Helpdesk Technician Position Overview: We are seeking a dedicated and customer-focused IT Helpdesk Technician to join our team. The IT Helpdesk Technician will serve as the first point of contact for employees or clients experiencing technical issues. In this role, you will troubleshoot and resolve hardware, software, and network problems, ensuring that end-users receive effective and timely support. This is a great opportunity to work in a dynamic environment where communication skills and a proactive approach to problem-solving are highly valued. Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person interactions. Diagnose and troubleshoot hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary. Install, configure, and maintain computer systems, software, printers, and other peripherals. Assist users with password resets, software navigation, and general technology-related inquiries. Maintain accurate records of reported issues, actions taken, and resolutions in the helpdesk ticketing system. Perform regular system updates, patches, and backups as directed by the IT team. Educate end-users on best practices for hardware and software usage to minimize recurring issues. Contribute to IT documentation, including creating user guides and maintaining an updated knowledge base. Collaborate with the IT team to identify and implement process improvements to increase helpdesk efficiency. Qualifications: Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Previous experience in an IT support or helpdesk role preferred. Strong knowledge of Windows and MacOS operating systems. Familiarity with hardware troubleshooting, including laptops, desktops, and peripherals. Basic understanding of network concepts, such as TCP/IP, DNS, and VPNs. Proficiency in Microsoft Office 365 and common business software. Exceptional communication and interpersonal skills with a customer-oriented mindset. Ability to work both independently and collaboratively in a fast-paced environment. Strong organizational skills with attention to detail and the ability to prioritize tasks. Additional Requirements: Availability to occasionally work after hours or weekends to address critical IT issues or to participate in system upgrades. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. This position offers an excellent opportunity to build your IT skill set while contributing to a growing team and supporting the organization’s day-to-day operations.Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Computer Imaging

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
 
BASIC FUNCTION
 
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
 
WORK DUTY PERFORMED
<ul>
<li>Achieves expected productivity levels associated with assigned workload and level of experience.</li>
<li>Monitor customer environments with remote management tools</li>
<li>Answer incoming phone calls and escalated phone calls to determine if remote support is an option.</li>
<li>Assist customers remotely with software issues</li>
<li>Assist customers remotely with desktop issues</li>
<li>Repair equipment without recalls or delay.</li>
<li>Maintain schedule.</li>
<li>Avoid unnecessary calls or recurring work.</li>
<li>Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.</li>
<li>Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.</li>
<li>Participate in training and self-study programs to gain and maintain appropriate product knowledge.</li>
<li>Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.</li>
<li>Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.</li>
<li>Complete required paperwork and ticket updates in an accurate and timely manner on every call.</li>
<li>Write knowledge base articles of resolution to assist in future troubleshooting.</li>
<li>Perform other duties as required. </li>
</ul>
EDUCATION REQUIREMENTS
<ul>
<li>4-year college degree in a technical (MIS, IT) program or equivalent experience</li>
<li>Technical hardware knowledge</li>
<li>Microsoft 365 Certified Preferred</li>
<li>CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred</li>
</ul>
EXPERIENCE REQUIREMENTS
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
<ul>
<li>Computer networking.</li>
<li>Server operating systems.</li>
<li>Apple operating systems.</li>
<li>Advanced network training and experience</li>
<li>Experience installing network systems in the field</li>
</ul>
Additional skills required:
<ul>
<li>High level of network systems and troubleshooting </li>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent customer service skills</li>
<li>Ability to diagnose and troubleshoot methodically and efficiently.</li>
<li>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.</li>
<li>Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.</li>
</ul>
WORK ENVIRONMENT
<ul>
<li>Work in areas which require attention to detail in a varied environment.</li>
<li>General office environment. May spend long hours sitting or standing.</li>
<li>Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds</li>
</ul>
SPECIAL REQUIREMENTS
<ul>
<li>Employee must complete required courses as described by Human Resources for all employees.</li>
<li>This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.</li>
</ul>
BUDGET RESPONSIBILITY
<ul>
<li>Secure and maintain work environment, PC, Phone and other assigned equipment</li>
</ul>
Requirements:

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