<h3>Job Description</h3>
Job Description
Position: Product Developer
FSLA Status: Full-time/Exempt
Location: Newport Beach, CA
Travel: Up to 25% of domestic or international travel
Pay Rate: $85,000- $100,000
 
About Us
At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn &amp; garden essentials, toys &amp; games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our website for more information.
 
Reporting Structure
The Product Developer is a member of the Product Development Team and reports to the Product Development Manager. This position also partners with cross-functional stakeholders and team members across the organization. 
Essential Functions &amp; Key Responsibilities
<ul>
<li>Validate popular and relevant products by meticulously analyzing market information and researching customer reviews.</li>
<li>Prepare and present presentations to educate, inform, and identify all product requirements, specifications, and timelines. </li>
<li>Assess current competitor offerings, seeking opportunities to always elevate the product for improved features, designs and functions.</li>
<li>Determine product pricing by utilizing market research data, reviewing production and sales costs, finalizing cost structure and margin.</li>
<li>Define development goals and manage key milestones by taking ownership of your project through creative problem solving and articulation of risks, to ensure the project meets all requirements and remains on track with timelines.</li>
<li>Collaborate directly with BCP overseas office to ensure product development projects are executed within pre-defined scope and timelines. </li>
<li>Foster positive working relationships with overseas vendors through effective communications across various platforms of communication. (email, video calls, etc.)</li>
<li>Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, and product launch.</li>
<li>Analyze market data to draft creative brief plans and provide clear direction for our creative team.</li>
<li>Manage calendar to ensure all critical milestones are met.</li>
<li>Collaborate with cross functional groups such as Category Management, Sourcing, Vendor Management, Quality Control, Creative, and other departments to ensure successful communication and product launches.</li>
<li>Lead product meetings to coordinate actions and mitigate project risks.</li>
<li>Understand requirements for compliance, regulatory, and other standards regarding your product lines.</li>
<li>Be attuned to the eCommerce community daily to understand product trends, new competitor launches and define key competitors.</li>
<li>Collaborate daily with your manager to gather input on new product development ideas, ensuring optimal success in new product launches.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications &amp; Required Experience
<ul>
<li>Bachelor’s Degree required; comparable work experience may be substituted to meet educational requirements.</li>
<li>3-5 years’ experience successfully developing and launching product lines.</li>
<li>Working knowledge of Photoshop and Illustrator; knowledge of SolidWorks is a plus.</li>
<li>A love of retail and great commercial awareness.</li>
<li>Excellent research and data analysis skills.</li>
<li>Presentation skills and the ability to explain data clearly.</li>
<li>The ability to use databases and spreadsheet software. (Microsoft Office Suite)</li>
<li>Proficient in Microsoft Office 365 suite.</li>
<li>Strong decision-making skills.</li>
<li>Ability to identify and offer effective solutions to problems. </li>
<li>Ability to prioritize multiple tasks and cope under pressure.</li>
<li>Excellent organizational and communication skills.</li>
<li>Prior experience communicating with vendors a plus.</li>
</ul>
Benefits &amp; Perks
Join us and experience a workplace where benefits and perks are designed with you in mind.
<ul>
<li>Flex Fridays: Embrace the freedom of optional remote work every Friday.</li>
<li>Comprehensive Health Coverage: Inclusive medical, dental, vision, life, and supplemental insurance plans to keep you and your family healthy.</li>
<li>Support When You Need It: Our Employee Assistance Program is here to provide confidential support for personal and work-related issues.</li>
<li>Future-Forward Financials: Secure your future with our 401k plan, complete with up to a 3% company match.</li>
<li>Time to Recharge: Enjoy vacation time, paid holidays, and sick days to rest and recharge.</li>
<li>Fuel Your Day: Delight in a variety of snacks and drinks to keep you energized, including the occasional catered lunch.</li>
<li>Exclusive Discounts: Take advantage of our generous employee discount on our products, plus occasional product giveaways and raffles.</li>
<li>Play Hard: Unwind with our on-site arcade games and ping pong to connect with colleagues.</li>
<li>Stay Fit: Access our onsite gym or bicycles-for-borrow to keep your fitness goals on track.</li>
<li>Celebrate Together: Join us for milestone and birthday celebrations, as well as happy hours, quarterly team bonding events, and our annual holiday party.</li>
</ul>
If you meet most of our criteria and are excited about our mission, we encourage you to apply and grow with us. Your unique experiences and perspectives could be just what we're looking for.
The base salary range for this full-time position is $85,000 - $100,000 USD annually. You will also be eligible to participate in BCP’s benefits and bonus programs. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by additional factors, including job-related skills and experience.

Where to Find Us
<a href="http://www.bestchoiceproducts.com" target="_blank">www.bestchoiceproducts.com</a>
Facebook, Instagram, X, TikTok, Pinterest, and YouTube
At BCP, we are committed to building a diverse and inclusive workplace where everyone can thrive. Best Choice Products proudly provides equal employment opportunities to all employees and applicants, embracing differences in race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, and gender identity. Discrimination and harassment of any kind have no place here.

Product Developer (Hard Goods)

<h3>Job Description</h3>
Job DescriptionSalary: $20.50 to $25 per hour, DOE 
Job Title: Analyst I or II, NOC (Tier I)
Department:Service Management Office &gt; Network Operation Center
Reports to: Service Operations Manager
 
Overview - About NoaNet
NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in Spokane, Washington. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNets members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at <a href="https://noanet.net/" target="_blank">https://noanet.net/</a>.
 
Purpose of Position: Technical position to provide on-shift surveillance, call management, first response troubleshooting and resolution of the companys Core &amp; Edge Network in order to provide the highest level of network availability by restoring service and minimizing call outs of Tier II NOC and Field / Network Engineering.
 
Positions Customer(s): NOANET Management, Network Users, and Internal NOANET Customer Support groups and all NOANET customers.
 
Essential Duties at All Levels in the Position: 
 
Customer Experience (CX): 
<ul>
<li> Answer all incoming service-related calls</li>
<li> Troubleshoot customer service issues- even those that are not our problem</li>
<li> Keep customers updated on trouble resolution progress (Ticketing, Email, Phone Call)</li>
<li> Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owner, including Engineering &amp; Field resources.</li>
<li> Customer focused operators</li>
</ul>
 
Network Management (NMS): 
<ul>
<li>24x7x365 Awareness</li>
<li>Awareness of Customer Needs &amp; Tendencies</li>
<li>Service Level Agreements (SLAs)</li>
<li>Maintenance (Reactive &amp; Proactive Prevention)</li>
<li>Escalate internally and externally as needed to expedite repairs and awareness</li>
<li>Evaluation of data to determine trends, chronic devices, regions, timeframes</li>
<li>Network focused operators</li>
</ul>
 
Job Qualifications at All Levels in the Position in KSAs
<ul>
<li>Demonstrated ability to work independently and as a member of a team.</li>
<li>Excellent oral and written communications skills required.</li>
<li>Ability to track and document multiple network events accurately.</li>
<li>Ability to monitor the network to ensure network availability to all system users.</li>
<li>Proper phone etiquette with all customers 24x7 and provide clear, concise and consistent communications.</li>
</ul>
 
With a focus in Communications (COMS): 
<ul>
<li>Capable of demonstrating knowledge of Ticketing Systems.</li>
<li>Ability to establish and monitor outage bridges.</li>
<li>Ability to communicate the technical and regulatory status of the NG911 Network.</li>
<li>Responsible for direct customer communication and escalation.</li>
<li>Provide technical assistance and training to internal and external groups to resolve problems affecting customers.</li>
</ul>
 
With a focus in Network &amp; Technology:
<ul>
<li>Demonstrated knowledge in LAN/WAN technologies, internet and server platforms.</li>
<li>Ability to diagnose basic routing problems.</li>
<li>Basic understanding of network concepts such as Packet Loss/Jitter, Ping, Throughput, Availability.</li>
<li>Demonstrated knowledge of IP protocols and address spacing, IP routing and switch components.</li>
<li>Basic understanding of one or more of the following protocols: RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi.</li>
<li>Basic Knowledge of MPLS Networking, Ethernet Switch and IP Routing</li>
<li>Respond to circuit and facility outages within NOANETs network. Isolate outages and work with appropriate technical groups to restore service.</li>
<li>Diagnosis of basic routing problems.</li>
<li>Perform daily operational checks on all network elements and associate equipment to maximize reliability.</li>
</ul>
 
Certifications Preferred: Industry specific certifications are highly valued and can contribute toward education. Certifications of preference: Network+, Nokia, CCENT, CCNA (Cisco), Juniper certifications. 
 
Analyst I, NOC (Tier I):
 
<ul>
<li>Additional Job Requirements: Entry level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures. </li>
<li>Years of Experience required to meet minimum qualifications: Minimum of one year of increasing responsibility and experience in a telecommunications central office environment is required. </li>
<li>Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates degree in Telecommunications, Computer Science or related field required; OR a combination of relevant education and/or work experience sufficient to perform the duties may be substituted for the degree on a year-for-year basis.</li>
</ul>
Analyst II, NOC (Tier I)
<ul>
<li>Additional Job Requirements: Mid-level technical position to provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution. Must have a basic understanding of telecommunications, and ability to follow documented procedures.</li>
<li>Years of Experience required to meet minimum qualifications: Minimum of two years of increasing responsibility and experience in a telecommunications or central office environment is required.</li>
<li>Level of Education required to meet minimum qualifications: High School diploma or equivalent required. Associates degree in engineering, computer science, electronics technology, telecommunications or a related field required. A combination of education and/or experience sufficient to perform the duties may substitute for the degree requirement on a year for year basis in addition to the minimum years experience required above. </li>
</ul>
Job Requirements: At All Levels Reporting Relationships: 
Position reports to: Assigned Manager/ Supervisor of Department 
Number of Direct Reports: N/A
Physical Requirements: This is an office position but does require occasional work with other groups. Ability to lift and carry up to 50 lbs. and work in cramped spaces and at heights. Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties. Visual and auditory acuity necessary to operate equipment and identify color-coding. Ability to tolerate temperature and weather extremes (fumes and odors, dust, low light conditions.) Strength and coordination sufficient to perform job duties.
 
Working Conditions: Work is normally performed in an office environment with long periods of computer work. hift work, overtime and travel is required. Position is subject to dealing with difficult people and situations. Occasional exposure to inside/outside work; noise; standing; hot/cold temperatures; vibration; cramped quarters.
 
Special Conditions: Required to participate in a rotational schedule working at the NOC; responsibility will include training of lower level Analysts; troubleshooting complex customer issues using any and all required skills to perform the necessary duties; and consulting with employees, other departments, and/or management to determine root cause of an incident, outage or failure of services and corrective actions.
 
Background /Security Conditions: Based on the positions business needs, background and security checks are subject to Level 1 background checks.
 
Driving Requirements: Must maintain and possess a valid drivers license, proof of insurance, and a satisfactory driving record.
 
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law. 
 
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.

Analyst I or II, NOC (Tier I)

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Business Analyst reporting to the Manager of Business Transformation within Ping Identity's Business Transformation Office (BTO), you will play a critical role in Ping's commitment to rapidly and strategically evolve the company's core business systems and processes. This role is expected to engage in and/or lead activities related to software development, people change management, data governance, process improvement, business policy change, and reporting/analytics. The ability to work with all levels of management and leadership, gain a quick understanding of new business process areas and/or technologies and drive favorable outcomes out of unstructured challenges will be critical to the success of this individual.
You will:
<ul>
<li>Facilitate and drive strategic conversations with business stakeholders and technical teams to elicit, analyze, document, communicate, and validate business requirements, processes, and solution design.</li>
<li>Successfully engage in multiple, simultaneous initiatives that span one or multiple functions and/or systems, estimate time and effort required to deliver, and report progress toward delivery goals</li>
<li>Understand interdependencies between people, process, and technology needs</li>
<li>Facilitate demonstrations, user acceptance testing, and occasional training activities around the release of new enhancements or functionality</li>
<li>Lead and execute change management plans by analyzing the impact of change on various business stakeholders </li>
<li>Work creatively, analytically, and independently in a problem-solving environment demonstrating teamwork, innovation and excellence</li>
</ul>
You have:
<ul>
<li>Bachelor's degree in Finance, Business Administration, Economics, Computer Science, or related field (and/or equivalent experience)</li>
<li>3+ years of Consulting, Finance, and/or Business experience - managing business process change and technology implementation projects</li>
<li>Experience in Business Analysis; familiarity with SDLC Methodologies, Agile, SCRUM, Waterfall</li>
<li>Instinct to ask relevant probing questions that get to the "why" behind business requests to achieve exceptional outcomes</li>
<li>Strong critical thinking and verbal/written communication skills, with the ability to distill meaningful and accurate information from potentially ambiguous business descriptions</li>
</ul>
You have an advantage with: 
<ul>
<li>Business or technology consulting background</li>
<li>Experience working with Salesforce and Salesforce CPQ</li>
<li>Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations</li>
<li>Technically competent with various business applications, including but not limited to Google Enterprise Application Suite, Microsoft Office (Word, Excel, PowerPoint, Visio), Smartsheet, and Lucid Chart</li>
</ul>
Salary Range: $85,000 + $105,000 
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Business Analyst

<h3>Job Description</h3>
Job Description
We are obsessed with the hero's journey at JobNimbus.&nbsp; Every person has a hero's journey.&nbsp; Hermione Granger, James T. Kirk, Frodo Baggins, Anna &amp; Elsa, Nacho Libre, and even YOU!&nbsp; This is our “call to adventure” to come check out JobNimbus.&nbsp; What do you have to lose?&nbsp; You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
At JobNimbus, we're passionate about creating solutions that transform lives and businesses – not just leads and revenue (although we do love data!).&nbsp; We can't make this magic happen without our rockstar product managers, and that could be you!
Craft Innovative Solutions &amp; Make Contractors Heroes!
Mission:
Join our Product Management team as a Senior Product Manager and craft cutting-edge solutions for real-world business challenges.
What you’ll be doing:
<ul>
<li>Lead a product portfolio, defining vision and strategy to maximize impact for both customers and JobNimbus.</li>
<li>Conduct customer research through interviews, feedback analysis, and beta releases to identify key customer needs and opportunities.</li>
<li>Leverage market research and competitive analysis to inform a winning product strategy.</li>
<li>Manage feature backlogs and create product roadmaps, fostering alignment across departments.</li>
<li>Develop epics, user stories, and other documentation for product enhancements and new features.</li>
<li>Collaborate closely with the UI/UX team to design exceptional user experiences.</li>
<li>Partner with Engineering to ensure the envisioned user experience is achieved.</li>
<li>Work with Marketing, Sales, and Customer Experience to ensure seamless product communication and launches.</li>
<li>Analyze and measure customer engagement and usage to quantify and report on the impact of product changes.</li>
</ul>
The Ideal Candidate:
<ul>
<li>2+ years of experience in product management.</li>
<li>Proven track record of growing B2B SaaS products.</li>
<li>Ability to conduct user testing and translate data into actionable insights.</li>
<li>Excellent communication and collaboration skills.</li>
<li>Experience with market research and competitive analysis.</li>
<li>Experience with creating and managing product roadmaps.</li>
<li>Ability to work cross-functionally with various teams.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Experience crafting compelling value propositions.</li>
<li>A passion for understanding customer needs.</li>
<li>Deep understanding of modern product principles.</li>
<li>Ability to identify, track, and report on key performance indicators (KPIs).</li>
<li>Experience with SaaS business models (a plus).</li>
<li>Bachelor's degree or higher in a related field.</li>
</ul>
Superpowers:
Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you. Customer Obsessed. Unit and integration tests should deliver value in reducing code smells, and issues via static analysis feedback. In other words, our customers should be saying, "Aw dip. This product is off the charts cool.&nbsp; Whoever wrote that code deserves a raise!"&nbsp;
Mentor (hit us up for the inside scoop): Matt Nelson - Specialist in hiring amazing people, lover of music, tennis, Ping Pongm, pickleball, photography, and recruiting.
Join the JobNimbus Team!
Do you have the skills and experience to take our products to the next level? We offer a collaborative and exciting work environment where you can make a real impact. Apply today!
 &nbsp;
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email <a href="mailto:jobs@jobnimbus.com" target="_blank">jobs@jobnimbus.com</a>.
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qbJoLaSfR2

Senior Product Manager

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 - $80,000 
TMG's ICS Support Specialist provides first-tier technical support for our construction operations and corporate staff across multiple office locations. This position serves as the primary point of contact for end-user support, maintains and services user hardware, supports common user software and handles basic network-related issues in our Microsoft-centric environment. The ideal candidate will combine technical expertise with strong customer service skills to support our distributed workforce, including both office-based and field construction personnel.
Minimum Qualifications
 Associates degree in information technology, Information Systems Management. 
 or similar field OR successful completion of an Information Technology career program from an accredited community college.
 5+ years of experience in an IT support role in a medium-sized business environment 
 Demonstrated experience with:
 o Windows 10/11 desktop operating systems
 o Microsoft 365 suite (Outlook, Teams, etc.)
 o Active Directory user and group management
 o Mobile device support (iOS and Android)
 o Basic networking concepts and troubleshooting
 o Hardware diagnosis and repair
 Valid driver's license and ability to travel to multiple office locations as needed
 The ability to obtain a U.S. federal government TS security clearance.
 Ability to lift and move equipment up to 50 pounds
 Availability to participate in an on-call rotation as needed
Responsibilities
 Provide first-level technical support via phone, email, and ticketing system for hardware, software, and network connectivity issues
 In coordination with the system administrator, manage user accounts, permissions, and access through Active Directory and Microsoft 365
 administration
 Configure and deploy laptops, tablets, and mobile devices according to TMG ICS standard configurations
 Troubleshoot issues with common business applications including Microsoft Office, Adobe Acrobat, Bluebeam Revu, and construction-specific
 software
 Assist users with remote access connectivity and VPN configuration
 Support mobile devices (primarily iOS, and Android by exception) including basic troubleshooting, device configuration, app installs, and
 coordinating break/fix support.
 Maintain printer and plotter operations, including managing print queues and basic maintenance. Coordinate service of leased print devices
 with support vendor.
 Monitor and triage alerts from security and system management platforms
 Document all support interactions in ICS's FreshWorks-based ticketing system
 Provide basic support for our ERP system (Viewpoint Vista) and project management platform (TMG Project Center) [interface with external
 software support team to help with troubleshooting]
 Assist with new employee on-boarding and equipment setup
 Escalate complex technical issues to appropriate ICS team members
 Manage, maintain, support, and replace all computing and telecommunications related to TMGs hardware lifecycle and software used by
 TMG end-users. This includes desktop computers, notebooks, laptops, cell phones, VoIP phones, A/V, printing, and other peripherals that are
 used to enable operations, corporate functions, business development, and financial management systems.
 Help create and maintain end-user documentation and support guides
 Contribute to help maintain budgets for required work.
 
Required Interpersonal Skills
 Excellent verbal and written communication abilities, with the ability to explain technical concepts to non-technical users
 Strong customer service orientation and professional demeanor
 Ability to remain calm and effective under pressure
 Demonstrated problem-solving skills and attention to detail
 Self-motivated with the ability to work independently and as part of a team
 Flexibility to adapt to changing priorities and technology environments
 Patience and empathy when dealing with users of varying technical proficiency
Required Technical Skills
Core Networking Concepts
 IPv4 addressing and subnetting
 DNS and DHCP concepts
 Basic network security concepts
 Basic routing and switching concepts
Cyber Security Awareness
 Basic firewall concepts
 Network and Endpoint security best practices
 Endpoint security management
 Password policies
 Understanding of common network threats Network Troubleshooting 
 Understanding and using basic network troubleshooting tools such as ping, traceroute, nslookup, ipconfig/ifconfig
 Wi-Fi signal strength and interference testing
 Ability to diagnose common network connectivity issues
Print Services
 Network printer configuration
 Print server concepts
 Print queue management
Remote Access and VPN
 Understanding of VPN concepts
 Experience configuring VPN clients
 Troubleshooting connection and authentication issues
 Multi-factor authentication (MFA) support
Network Storage and File Sharing
 Understanding of network shares and permissions
 Mapped drive configuration
 Network storage troubleshooting
Wireless Networking
 Wi-Fi standards and protocols (802.11)
 Basic wireless security concepts (WPA2/WPA3)
 Wireless network troubleshooting
 Mobile device network configuration
 Understanding of common wireless interference issues
Internet and Web Applications
 Understanding the basic concepts of HTTP and how web applications work
 Internet security and safe browsing practices
Desired Certifications
Additional consideration for possessing any one or more of the following certifications:
 CompTIA A+
 CompTIA Network+
 CompTIA IT Fundamentals
 Microsoft Technology Associate, IT Infrastructure
 Microsoft 365 Certified, Fundamentals
 Google IT Support Certificate
Additional Notes
 This position may require occasional evening or weekend work for system updates or emergency support, and participation in an on-call
 rotation schedule may be required.
 This position requires occasional travel within the DC-VA-MD metro region to regional and field offices and other regional offices including but
 not limited to Richmond, VA, and York, PA.
TMG provides voluntary and company-paid health and welfare benefits, paid vacation, sick, and holiday time off, and a 401k match. We also fully support training and professional growth.
TMG Construction provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ICS Support Specialist

<h3>Job Description</h3>
Job Description
We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey.&nbsp; Hermione Granger, James T. Kirk, Frodo Baggins, Anna &amp; Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission: The Technical Support Manager ensures a fast, high-quality support experience across chat, email, and phone, meeting strict response times-emails within 4 hours, chats within 30 seconds, live calls within 3 minutes, and callbacks within 15 minutes. Focused on improving our 5-star rating, they drive efficiency, optimize processes, and empower the team to deliver exceptional technical support.&nbsp;&nbsp;
What you’ll be doing:
<ul>
<li>Conduct regular one-on-one meetings with support reps to review performance, provide feedback, and support career growth.</li>
<li>Oversee and implement structured onboarding for new hires, ensuring they understand tools, processes and service expectations.&nbsp;</li>
<li>Develop and deliver continued learning opportunities to keep the team updated on product changes, best practices, and efficiency improvements.&nbsp;</li>
<li>Handle escalated customers calls, providing high-level support and ensuring complex issues are resolved effectively.&nbsp;</li>
<li>Track key support KPIs, analyze trends in performance, and generate reports to identify areas for improvement.&nbsp;</li>
<li>Work closely with Product, Sales, Onboarding, and Account Manager teams to align support strategies, resolve systemic issues and enhance customer experience.&nbsp;</li>
<li>Assist in recruiting, interviewing, and selecting 10x talent to build a high-performing support team.&nbsp;</li>
</ul>
What makes you the hero for this job:
<ul>
<li>Minimum of 1-3 years of experience in people leadership.</li>
<li>Minimum of 1-3 years in Customer Service and Support.</li>
<li>High emotional intelligence and empathy skills.</li>
<li>Familiarity with SaaS products and the software industry</li>
<li>Customer-focused mindset and a passion for customer success</li>
<li>Ability to adapt to changing priorities and manage multiple projects simultaneously</li>
<li>Ability to work collaboratively with cross-functional teams</li>
<li>Expertise in coaching, role-playing, and providing feedback to support reps</li>
<li>Excellent communication and interpersonal skills</li>
<li>Technical proficiency and ability to learn new software quickly</li>
<li>Strong analytical and goal-oriented mindset.</li>
<li>Strong organizational and project management skills</li>
<li>Preferred experience in HubSpot or other customer tracking software</li>
<li>Experience, or strong understanding, of the construction exterior industry a plus</li>
</ul>
Superpowers: Team Commitment. You know that moment in the Hunger Games where Katnis Everdeen shoots President Coin instead of President Snow and everyone’s head exploded? That is because she knew what was best for Panem and she was so committed she made the larger, harder decision. That is the level of commitment we need. Minus the killing of course! Ownership. We need someone who embodies this value and can figure things out and move quickly. If you need direction and someone to hold your hand, this job is not for you.
Mentor (Hit us up to get more information) Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography, and recruiting.
JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.
If you have any questions regarding this job post, please email <a href="mailto:jobs@jobnimbus.com" target="_blank">jobs@jobnimbus.com</a>.
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Technical Support Manager

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are looking for an experienced Network Support Specialist to join our team.
General Summary:
The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter’s Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment.
Essential Job Functions:
<ul>
<li>Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests;</li>
<li>Interdepartmental coordination of complex order assignment and fulfillment;</li>
<li>Responsible for fulfilling orders requiring new assignment, facility changes and completions;</li>
<li>Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records;</li>
<li>Manages directory number portability requests;</li>
<li>Troubleshoot and test customer service delivery;</li>
<li>Activates voice, video and data services across copper, fiber and Ethernet platforms;</li>
<li>Troubleshoots virtualization services;</li>
<li>Participates in a team environment; providing valuable input and suggestions;</li>
<li>Interacts with Engineering, Field Operations, NOC, and end-customers;</li>
<li>Performs all other related duties as assigned.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Strong customer service focus;</li>
<li>Foundational knowledge and understanding of routers and networks;</li>
<li>Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN;</li>
<li>Demonstrated understanding of the OSI model;</li>
<li>Demonstrated understanding of VOIP;</li>
<li>Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;</li>
<li>Skill in commonly used software such as Visio, Excel, Word, and Power Point;</li>
<li>Ability to function and work well individually and in a team environment.</li>
</ul>
Education and Experience: 
Relevant technical field experience or Bachelor’s Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Network Support Specialist

<h3>Job Description</h3>
Job DescriptionJob Description 
Department
Technology Department 
Location
342 San Luis St., Suite 304, San Juan, PR 00920
Position
Computer Technician - IT
Reports to
Gonzalo Quezada 
Title
Systems Engineer
Position type:
 Full time
 Part time
 Contract
 In house
Shift hours: 40 weekly
Operating: Monday to Sunday: Rotating
 Extent
 No extent
General purpose
Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service.
RESPONSIBILITIES AND COMPETENCES
- Respond to queries that are generated by clients or employees of our institution.
- Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed.
- Create or manage the virtual platforms that exist in the company and the users or emails that are used for work.
- Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them.
- Manage the network of internal servers that are owned.
- Create manuals that determine the performance of the devices that are available in the company.
- Create an inventory of the products that are served by the technical support area.
- Create backup copies in the areas that need it and keep the computer virus-free and out of danger.
- Manage the internet connectivity and telephone services of the company.
- Develop training with basic aspects for the institution's staff.
- Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
- Experience in support work (HelpDesk)
- Experience with computer hardware work.
- Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems)
- Trained to work under pressure and able to respond to high volume of work.
- Ability to work in a team.
- Good verbal and written communication, interpersonal and problem solving. 
Academic requirements
- University or technical studies in the computer science area.
DEMANDS
- I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions
- Exposed to use of computerized equipment at all times to perform its functions
- Vision, speaking and listening are required to perform their functions and capable of being understood
- Be available to work overtime in cases of operational need that may be required
- Travel requirement if necessary, to the Dominican Republic facilities
APPROVED by
Maria Miranda De Jesús
Title
HR &amp; Finance Director
Employee sing
Date
 
Affirmative Action Plan Statement / Equal Employment Opportunity
Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.
 
Insight Communications, Corp.
342 San Luis St., Suite 304, San Juan, PR 00920
Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928
 Monday to Sunday, rotative schedules. 40 hours per week.

Computer Technician - IT

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
Ping Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP etc. Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers.
You will act as a technical manager for Ping Identity Products.
As a Manager, Technical Support, you will be responsible for developing and motivating a team of technical experts and lead day-to-day operations of the technical support team within North America. The day-to-day operations include facilitating the resolution of cases and spearheading engagement with development engineering, operations and professional services teams. You will be a technical leader that will be responsible for leading a growing team of experienced technical support engineers to deliver an experience so profound that customers love using our products and services, and actively recommend them to others. This role will report directly to the Director of Technical Support within North America.
As a Regional Support Manager you will:
<ul>
<li>Be responsible for the coaching and mentoring a team of experienced support engineers</li>
<li>Develop growth plans for your direct reports to drive continuous improvement and development. </li>
<li>Utilize a data driven approach to assess team performance </li>
<li>Develop and/or enhance best practices, processes, and procedures to increase efficiency</li>
<li>Use data from cases, escalations, and the field to understand trends</li>
<li>Manage customer escalations by engaging directly with our customers and coordinating resources within Ping to resolve issues</li>
<li>Manage the daily influx of cases and service requests to ensure issues are appropriately prioritized and addressed in a timely manner</li>
<li>Assess engineer casework for quality and consistency</li>
<li>Work closely with global teams to ensure a uniform customer experience</li>
<li>Work with operations and support leadership on the development of Intelligent Swarming and Knowledge Centered Support programs</li>
</ul>
You Have:
<ul>
<li>4 years related experience providing technical support or application support at an Enterprise level</li>
<li>Experience with triaging and analyzing complex customer issues</li>
<li>Experience working cross-functionally across multiple teams to resolve issues</li>
<li>Understanding of DevOps best practices and experience with IAM</li>
<li>An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support</li>
<li>Experience coaching and/or leading teams of 5+ engineers</li>
<li>Experience with report building and data analysis</li>
<li>Experience using data to evaluate and improve processes </li>
<li>Passion for customer service</li>
<li>Excellent team player </li>
</ul>
Salary Range: $115,000 - $140,000 
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Manager, Technical Support (North America)

<h3>Job Description</h3>
Job DescriptionSalary: 
ICAM/IAM Engineer Full-Time (On-Site)
We're looking for a skilled ICAM/IAM Engineer to join our team and support the ongoing development and maintenance of our prototype network. This role includes daily building and configuring new software connections, configuring software installations, system maintenance, and optimization within a diverse, multi-vendor, multi-platform environment.
Location:
 100% on-site in Columbia MD.
 Secret Clearance Required
Required Qualifications:
 8+ years of relevant industry experience.
 Bachelors degree or equivalent additional work experience.
 Ability to independently address complex technical challenges.
 Excellent communication, teamwork, and collaboration skills.
 Demonstrated expertise with:
o Single Sign-On (SSO)
o Two-Factor Authentication (2FA)
o Multi-Factor Authentication (MFA)
o Privileged Access Management (PAM)
o Identity, Credential &amp; Access Management (ICAM)
Responsibilities:
 Provide engineering support for the implementation and operation of Privileged Access Management (PAM) and Identity Management tools.
 Analyze user requirements and develop effective solutions aligned with system objectives and needs.
 Implement Identity and Access Management (IAM) frameworks, including policies, business processes, and related technologies.
 Configure and administer IAM systems, including Single Sign-On (SSO), Two-Factor Authentication (2FA), Multi-Factor Authentication (MFA), Privileged Access Management (PAM), and Identity Lifecycle Management (provisioning and deprovisioning).
 Install, configure, and manage technologies such as Centrify, ADFS, VMware Workspace ONE, Okta, Ping Identity, Delinea, MFA tools, and SailPoint.
 Maintain familiarity with data security tools including Fortra (Titus), Boldon James, and related solutions.
 
 
Preferred Qualifications:
 Specific experience with Ping Identity and Delinea technologies.
 Strong analytical and problem-solving skills.
 Comfortable working in a dynamic laboratory environment integrating emerging technologies

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