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<h3>Job Description</h3>
Job DescriptionOffice of the Illinois Secretary of State Alexi Giannoulias Job Title:&nbsp;&nbsp;&nbsp; Document Management Specialist - ISS I Division:&nbsp;&nbsp;&nbsp;&nbsp; Data Center Services Union:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;IFT Location:&nbsp; &nbsp; 2701 S. Dirksen Pkwy., Springfield, IL – Sangamon County (On-Site) Salary:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Starting salary $5,483.00 - commensurate with experience Attention:&nbsp; &nbsp; &nbsp;&nbsp;Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. Overview: Assists in the administration, maintenance, installation, and monitoring of Document Management systems.&nbsp; Assists in the development of new Document Management applications including, research, analysis, development, and implementation.&nbsp; Assists in the daily troubleshooting of issues at both the server and desktop level of Document Management systems.&nbsp; Duties and Responsibilities:
<ul>
<li>Involves maintenance, installation, and monitoring Document Management including scanners, PCs, server administration (Windows and Linux operating systems), Document Management software (IBM’s Content Manager suite preferred), workflow concepts, basic programming concepts, file types (.PDF, .TIFF), databases (DB2 or Microsoft SQL server) and storage media.</li>
<li>Assists with setup, configuration, troubleshooting, and administration of Document Management software; includes software at both the desktop and server level; daily functions include adding and editing user accounts, keeping track of document levels, adjusting workflow rules, possibly importing of external documents, and monitoring of associated databases. </li>
<li>Under the direction of senior staff assists with setup, configuration, and administration of servers associated with each Document Management application; includes daily activities of monitoring system resources and backups</li>
<li>Assists in the setup, configuration, and troubleshooting of document scanners and all connectivity issues associated with the scanner; includes proper configuration of scan station PCs to provide the most efficient operation.</li>
<li>Assists in the setup, configuration, and troubleshooting of PCs, used within the Document Management system; PCs have to be setup for efficient operation in the retrieval and possible editing of image and associated data.</li>
<li>Assists with the analysis, configuration, and monitoring of workflow functions; includes mainly electronic workflow within the Document Management system but can include manual processes as they affect the system; monitoring the entire workflow for efficiency and document levels at each step is the main daily activity.</li>
<li>Assist in the occasional programming functions, which usually include scripts or small utility programs.</li>
<li>Assist in ongoing research into software, hardware, storage media, and file types.&nbsp; </li>
<li>Performs other duties as assigned or required.</li>
</ul>
Education and Experience: Requires knowledge, skill, and mental development equivalent to the completion of two years of college with coursework in the computer science field OR&nbsp;2.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician OR any equivalent combination of education and experience and/or IT project management. Knowledge, Skills and Abilities:
<ul>
<li>Working knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.</li>
<li>Working knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer. </li>
<li>&nbsp;Requires working knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools. </li>
<li>&nbsp;Requires working knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications. </li>
<li>Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form.</li>
<li>Requires the ability to use and understanding of appropriate methods, tools, applications, and processes.</li>
<li>Requires the ability to approach work in a rational and organized manner. </li>
<li>Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature. </li>
<li>Requires ability to adhere to organizational standards for security, privacy, and ethics. </li>
<li>Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.</li>
<li>Requires the ability to lift 0-90 lbs., carry up to 0-25 lbs.</li>
</ul>
Application Process:
<ul>
<li>Please visit&nbsp;<a href="https://ilsos.applytojob.gov/apply&nbsp;to" target="_blank">https://ilsos.applytojob.gov/apply&nbsp;to</a> apply by completing the online application; you may also upload a resume or other attachments as needed.</li>
<li>Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.</li>
<li>Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).&nbsp;&nbsp; </li>
</ul>
Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.​
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Document Management Specialist - ISS I

<h3>Job Description</h3>
Job Description
Description
This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.

Position Summary: Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.
Location: IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiency
Communication &amp; Collaboration Skills
<ul>
<li>Customer Service &amp; User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests</li>
<li>Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel</li>
<li>Professional Documentation &amp; Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively</li>
</ul>
Technical Knowledge &amp; Skills
<ul>
<li>Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices</li>
<li>Licensing &amp; Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies</li>
<li>Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management</li>
<li>Configuration &amp; System Administration: Ability to modify and configure system settings, user permissions, and automated workflows</li>
<li>Data Management &amp; Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint</li>
</ul>
Daily Tasks
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.
Action Steps:
<ol>
<li>
<ol>
<li>Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.</li>
<li>Follow up with the requester for any additional needed information within 1 business day. </li>
<li>Ensure all communication with the requestor is noted within ServiceNow.</li>
<li>Ensure all time spent on non-HRB tickets is noted within ServiceNow.</li>
</ol>
</li>
</ol>
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.
Action Steps:
<ol>
<li>
<ol>
<li>Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.</li>
<li>After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.</li>
<li>Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.</li>
<li>Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.</li>
</ol>
</li>
</ol>
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.
Action Steps:
<ul>
<li>
<ol>
<li>Ensure that all changes are consistently logged within one business day of implementation.</li>
<li>Store any supporting documentation in the assigned location within the SharePoint site.</li>
<li>Collaborate with the LARS Application Coordinator to maintain an up-to-date log.</li>
</ol>
</li>
</ul>

Service Desk Personnel

<h3>Job Description</h3>
Job Description
This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered. Position Summary: Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed. Work Schedule &amp; Expectations: Schedule: Monday–Friday, 8:00 AM–5:00 PM CST Location: IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiency Communication &amp; Collaboration Skills Customer Service &amp; User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel Professional Documentation &amp; Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively Technical Knowledge &amp; Skills Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices Licensing &amp; Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management Configuration &amp; System Administration: Ability to modify and configure system settings, user permissions, and automated workflows Data Management &amp; Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Daily Tasks Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days. Action Steps: Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days. Follow up with the requester for any additional needed information within 1 business day. Ensure all communication with the requestor is noted within ServiceNow. Ensure all time spent on non-HRB tickets is noted within ServiceNow. Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed. Action Steps: Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered. After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes. Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed. Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained. Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log. Action Steps: Ensure that all changes are consistently logged within one business day of implementation. Store any supporting documentation in the assigned location within the SharePoint site. Collaborate with the LARS Application Coordinator to maintain an up-to-date log.

<h3>Job Description</h3>
Job DescriptionRecords Management Specialist IIIEmployment Type: Full-Time, Mid-LevelDepartment: Office Support&nbsp;CGS is seeking an experienced Records Management Specialist to provide technical, management, and documentation support for&nbsp;a large Federal agency initiative.&nbsp;CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation,&nbsp;appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.&nbsp;Skills and attributes for success:-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides technical support for records management programs, dockets, records center, or other information services under the supervision of a Records Information Manager. -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May assist in planning and program development, analysis of records or docket management problems, and design of strategies to meet ongoing records or docket management needs. -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Specific technical duties may vary according to the needs of the work site and include, but are not limited to, response to inquiries; collection maintenance and retrieval tasks; metadata review and input; equipment maintenance; and use of automated information systems, such as the Federal Docket Management System (FDMS). Qualifications:-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At Level III, the personnel must have at least three (3) years of records management experience. -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with at least one automated information system is required. -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A college degree is preferred but not required.&nbsp;Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.&nbsp;For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.&nbsp;Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.&nbsp;We care about our employees. Therefore, we offer a comprehensive benefits package.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health, Dental, and Vision-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Life Insurance-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401k-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible Spending Account (Health, Dependent Care, and Commuter)-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid Time Off and Observance of State/Federal Holidays&nbsp;Join our team and become part of government innovation!&nbsp;Explore additional job opportunities with CGS on our Job Board:<a href="https://cgsfederal.com/join-our-team/For" target="_blank">https://cgsfederal.com/join-our-team/For</a> more information about CGS please visit: <a href="https://www.cgsfederal.com" target="_blank">https://www.cgsfederal.com</a> or contact:Email:&nbsp;<a href="mailto:info@cgsfederal.com" target="_blank">info@cgsfederal.com</a> #CJ&nbsp;
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Records Management Specialist III

<h3>Job Description</h3>
Job DescriptionRecords Management Specialist IIEmployment Type: Full-Time, Mid-LevelDepartment: Office Support&nbsp;CGS is seeking an experienced Records Management Specialist to provide administrative support for&nbsp;a large Federal agency initiative. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation,&nbsp;appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.&nbsp;Skills and attributes for success:- Customer Service Excellence: Demonstrated ability to interact professionally and effectively with a wide range of individuals, providing high-quality support, resolving issues promptly, and maintaining a positive and empathetic approach to service delivery.- Strong Organizational and Time Management Skills: Proven ability to manage records, files, and data systematically and accurately. Strong attention to detail and the ability to prioritize tasks effectively in a fast-paced environment.- Adaptability with Technology: Comfortable working with electronic records systems and adapting quickly to new software or technological processes. A proactive attitude toward learning and implementing digital tools to enhance productivity.- Training and Development Capabilities: Experience delivering training to colleagues or clients, with the ability to develop and write clear, engaging, and comprehensive training materials or instructional content.- Effective Communication: Excellent written and verbal communication skills, especially in documenting procedures, communicating with team members, and supporting end-users or customers.- Team-Oriented with Independent Drive: A collaborative team player who can also work independently, take initiative, and contribute to continuous improvement efforts.&nbsp;Qualifications:- Previous experience in a customer service role, with a strong focus on client satisfaction and support.- Background in records or data management, including organizing, maintaining, and retrieving information efficiently.- Proficiency in using current versions of Microsoft Windows and related applications (e.g., Microsoft Office Suite).- Experience with electronic recordkeeping systems or document management platforms.- Prior experience in training roles, including designing, writing, and facilitating training modules or instructional materials.&nbsp;Ideally, you will also have:- College Degree&nbsp;Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.&nbsp;For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.&nbsp;Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.&nbsp;We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays&nbsp;&nbsp;Join our team and become part of government innovation!&nbsp;Explore additional job opportunities with CGS on our Job Board:<a href="https://cgsfederal.com/join-our-team/For" target="_blank">https://cgsfederal.com/join-our-team/For</a> more information about CGS please visit: <a href="https://www.cgsfederal.com" target="_blank">https://www.cgsfederal.com</a> or contact:Email:&nbsp;<a href="mailto:info@cgsfederal.com" target="_blank">info@cgsfederal.com</a>&nbsp;#CJ
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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