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field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description100% Remote Experience- with triage, ticketing or/and basic trouble shooting. Creates, monitors, tracks, schedules, updates, and closes work orders within the ticketing system promptly • Answers and resolves help desk calls from local and remote users and offices • Follows through to ensure problems are resolved and customers are updated • Develops in-depth product knowledge to resolve customer questions and issues and contributes to the Knowledge Base • Participates in client conference calls to obtain necessary data for resolution • Communicates with customers at all levels of technical and non-technical skills sets • Follows all SOPs and maintains SLAs • Escalates support issues as needed • Triages and accurately documents user support issues according to defined procedures, focusing on impact and urgency • Acts as a liaison between customers, technical escalation teams, and outside business partners, communicating technical information in layman's terms • Resolves incidents with known solutions (per the knowledgebase), according to support standards and defined procedures • Escalates more involved issues to the appropriate Tier 2 and Tier 3 support teams, and outside business partners for expedient resolution • Performs other duties as assigned by the appropriate administrator Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1553 Company DescriptionThis company offers growth and a great group of people to work with.

Technical Customer Support

<h3>Job Description</h3>
Job Description
YOUR BENEFITS
Our benefit package includes:
<ul>
<li>Starting at 4 weeks PTO per year</li>
<li>401(k) and a company match</li>
<li>Profit Sharing Medical + Company HSA contribution</li>
<li>Wellness Program</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance</li>
<li>Disability</li>
<li>6 Weeks Parental Leave</li>
<li>Long term care insurance</li>
<li>Tuition reimbursement</li>
<li>Employee Resource Groups</li>
<li>On-Site Café</li>
<li>On-Site Gym</li>
</ul>
Pay: $58,000-70,000 + profit sharing
Position Objective: 
Assist all end-users, distributors, dealers and sales reps on the operation, troubleshooting and resolving of in-field technical service of all products sold through the Contractor market channel.
Responsibilities:
<ul>
<li>Effectively and efficiently responds to a high volume of Customer Contact that may include phone calls, emails, chat and other forms of customer communication to resolve basic technical and operational problems with end-users, distributors, dealers and sales reps.&nbsp;</li>
<li>Uses Service Notifications (SAP) to resolve customer situations including creation of Warranty Orders, Return Orders, and QN’s (Quality Notifications) to assist in quality reporting.&nbsp;</li>
<li>Knowledgeable of Titan Technical Service programs and supports Titan Authorized Service Centers with troubleshooting and repair of Titan equipment.</li>
<li>Support Continuous Improvement by promoting Customer Centricity, is a customer advocate, and pushes for 100% customer satisfaction.</li>
<li>Other duties as assigned.</li>
</ul>

Relationship To Others:
95% of all communication is with end users, distributors, dealers, sales reps, and Customer Service team.&nbsp; May also be in contact with Engineering, Product Management, Manufacturing, Quality and Sales.
Dimensions of Position:
Has authority and responsibility to determine if a unit or part is under warranty.&nbsp; Authorizes the repair or replacement of defective part or unit.&nbsp; Communicates failures to Quality for corrective action.

Qualifications:

Education and Experience

<ul>
<li>Associate’s degree in a mechanical field or related field; and 3 years’ experience in technical service roles or equipment service, troubleshooting, or repair; or an equivalent combination of education, training, and experience as determined by the hiring manager and Human Resources.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bilingual in Spanish</li>
</ul>

Knowledge, Skills, and Abilities
<ul>
<li>Customer Centric Thinking</li>
<li>Excellent Time Management skills</li>
<li>Bilingual Skills (Spanish)</li>
<li>Requires basic computer skills including Microsoft Word, Excel, and PowerPoint.</li>
<li>Must communicate effectively in writing and verbally.&nbsp; Proficient at talking to others to convey information effectively.&nbsp;</li>
<li>Requires active listening, speaking, and multitasking skills.</li>
<li>Must be service oriented with the willingness to actively look for ways to help people.</li>
<li>A good mechanical aptitude is important combined with visualizing skills.</li>
<li>Occasional travel may be required.</li>
<li>Live our Values of: Open, Cooperative, Accountable, Progressive, and Customer Centric.</li>
</ul>
Working Conditions
Work is performed in a standard or home office environment which requires lifting and carrying objects up to 50 pounds frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and phone usage. This position is hybrid, averaging 2 days per week in the office.

Technical Customer Service Representative

<h3>Job Description</h3>
Job Description
Are you a tech-savvy problem solver with a passion for helping others? We’re looking for a friendly and resourceful&nbsp;Customer &amp; Technical Support Specialist&nbsp;to be the first line of support for our internal and external users. If you thrive in a fast-paced environment and love solving problems, this is the role for you!
 What You’ll Do
Customer Service Excellence
<ul>
<li>Deliver outstanding service with a courteous, professional, and friendly attitude.</li>
<li>Handle 20–30 calls per day, providing timely and effective support.</li>
</ul>
First-Level Technical Support
<ul>
<li>Respond to support requests via phone, email, chat, and ticketing systems.</li>
<li>Troubleshoot basic technical issues and guide users through solutions.</li>
</ul>
Knowledge Base &amp; Escalation
<ul>
<li>Use internal resources like Knowledge Base articles and SOPs to resolve issues.</li>
<li>Escalate complex problems to higher-tier support when needed.</li>
</ul>
Needs Assessment &amp; Guidance
<ul>
<li>Assist users with equipment requests, software installations, relocations, and access issues.</li>
</ul>
Documentation &amp; Ticketing
<ul>
<li>Accurately document all actions and resolutions in the ITSM ticketing system.</li>
</ul>
Team Collaboration
<ul>
<li>Work closely with teammates on support projects and contribute to a positive team environment.</li>
<li>Consult with leads on escalated tickets and follow-ups.</li>
</ul>
Administrative Tasks
<ul>
<li>Stay on top of timesheets, compliance training, and shift changes.</li>
<li>Be punctual and ready to work—whether in-office or remote.</li>
</ul>
Special Projects
<ul>
<li>Take on additional duties and projects as assigned by senior team members or leadership.</li>
</ul>
What You Bring
<ul>
<li>1+ year of customer service experience&nbsp;(call center preferred)</li>
<li>Strong&nbsp;verbal and written communication skills&nbsp;in English</li>
<li>Comfortable navigating computers and multitasking across systems</li>
<li>Ability to manage calls, tickets, and chats simultaneously</li>
<li>Entry-level or recent graduates welcome!</li>
</ul>
Bonus Points For
<ul>
<li>Bachelor’s degree&nbsp;(especially in Computer Science, IT, or related fields)</li>
<li>Experience with&nbsp;Salesforce,&nbsp;ServiceNow, or other ticketing systems</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Jul 28, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
General Function:
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests efficiently and effectively. They use knowledge of Luxottica products and services and strong customer service skills to:
<ul>
<li>Address issues</li>
<li>Provide support</li>
<li>Offer information</li>
<li>Place orders</li>
<li>Ensure customer satisfaction and retention</li>
</ul>
Major Duties and Responsibilities:
<ul>
<li>Answer incoming calls and process orders</li>
<li>Resolve customer complaints and troubleshoot issues</li>
<li>Document customer interactions and call types</li>
<li>Maintain service levels and uphold Luxottica's standards</li>
<li>Follow up with customers regarding order and shipping status, and product availability</li>
<li>Handle inbound calls for up to 90% of the assigned shift</li>
<li>Perform additional duties as assigned</li>
</ul>
Basic Qualifications:
<ul>
<li>High school diploma</li>
<li>1+ years of customer service, hospitality, or call center experience</li>
<li>Clear and professional telephone etiquette</li>
<li>Strong verbal and written communication</li>
<li>Good listening and comprehension skills</li>
<li>Team-oriented with interpersonal skills</li>
<li>Ability to stay calm under pressure</li>
<li>Excellent time management and task prioritization</li>
<li>Proficient in MS Office (Word, Excel)</li>
<li>Ability to navigate internal systems and the internet</li>
</ul>
Preferred Qualifications:
<ul>
<li>Associate’s or Bachelor’s degree</li>
<li>SAP experience</li>
<li>Experience in the optical industry</li>
<li>Familiarity with client products and terminology</li>
<li>Bilingual (French/English)</li>
</ul>
Company DescriptionIncorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers. Address: 125 Village Blvd Forrestal Village, Suite 200 Princeton, NJ 08540 
<h3>Company Description</h3>
Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.\r\nAddress:\r\n125 Village Blvd\r\nForrestal Village, Suite 200\r\nPrinceton, NJ 08540

<h3>Job Description</h3>
Job Description
Are you a results-driven sales professional with an engineering mindset? Do you thrive in a consultative, technical selling environment where your expertise and initiative directly shape customer solutions? If so, PLITEK® has an exciting opportunity for you.
Why Join Us?
At PLITEK®, we empower our sales team with the tools, training, and support to succeed. You’ll represent best-in-class engineered solutions and collaborate with innovative, forward-thinking customers. We foster a collaborative, entrepreneurial culture where contributions are recognized and rewarded.
What You’ll Do
<ul>
<li>Sell technical die-cut components and converted materials to clients in medical, industrial, electronics, automotive, and other markets.</li>
<li>Identify new potential opportunities through qualifying while prospecting: research, referrals, conduct cold calling and proactive prospecting to build a strong sales pipeline.</li>
<li>Manage and grow territory through new business development and long-term client relationships.</li>
<li>Partner with customers to develop and deliver custom-engineered solutions.</li>
<li>Collaborate across engineering, operations, and executive teams to solve complex challenges.</li>
<li>Conduct domestic and international travel as needed.
<ul>
<li>Candidates must possess a valid Real ID and Passport for travel requirements.</li>
</ul>
</li>
<li>Other job duties as assigned</li>
</ul>
What We’re Looking For
<ul>
<li>5+ years of B2B consultative sales experience in sectors such as medical devices, electronics, automotive, adhesive converting, die cutting, or film extrusion</li>
<li>Proven track record in technical sales, especially with new product development teams and engineers</li>
<li>Strong business acumen and the ability to articulate ROI</li>
<li>Excellent relationship-building and territory management skills</li>
<li>A hunter mentality with the persistence and confidence to prospect new accounts</li>
<li>CRM experience and a structured sales process</li>
<li>Energetic, personable, and success-driven</li>
<li>Must be based in the Chicago area</li>
</ul>
What We Offer
<ul>
<li>Competitive Compensation – Base salary plus commissions</li>
<li>Comprehensive Benefits – Medical, dental, life, and short-term disability insurance</li>
<li>401(k) with Company Match – Invest confidently in your future</li>
<li>Paid Time Off – A healthy work-life balance is part of our culture</li>
<li>Inclusive, Team-Oriented Culture – Collaboration and innovation are at our core</li>
<li>Top-Tier Career Opportunity – Represent high-value, precision-engineered solutions in growing markets</li>
<li>Work Type: Full-Time – Hybrid</li>
</ul>
About PLITEK®
PLITEK® is a globally recognized, vertically integrated converter with over 30 years of experience. We provide precision solutions through film extrusion, adhesive coating, and complex converting—all executed in advanced ISO Class 8 cleanroom environments. Our services include die-cutting, slitting, laser cutting, custom release liner manufacturing, and rapid prototyping.
Serving industries where quality and precision are non-negotiable—such as medical, industrial, packaging, electronics, and automotive – PLITEK® continues to lead through innovation, collaboration, and operational excellence.
PLITEK® is proud to be an Equal Employment Opportunity employer. We foster a diverse and inclusive workplace where employees around the world are respected and empowered. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, marital status, veteran status, or any other protected classification.
Follow us on LinkedIn
Company DescriptionPLITEK® is a leading U.S. based precision die cutting and custom converting manufacturer, specializing in converting solutions for medical devices, automotive components, aerospace materials, electronics, and packaging. PLITEK® delivers scalable, ISO-certified manufacturing solutions with a focus on quality, speed to market, and sustainability. PLITEK® ’s die cutting and converting capabilities include precision die cutting, multi-layer laminating, custom film extrusion, specialty adhesive coating, release liner coating, surface treatment, slitting &amp; rewinding, printing, and packaging. Our value-added services also include material selection assistance, design support, rapid prototyping, clean room manufacturing, and contract assembly &amp; packaging. We focus on providing solutions for our customers and strongly value quality, innovation, hard work, and good business ethics. Mission: World-Class Excellence We maximize client satisfaction and employee pride of ownership by demonstrating competence and creativity with professionalism. We are committed to quality by using best practice manufacturing processes and state-of-the art technology to deliver world-class products and services. Our Core Values include: - Integrity - Strict Confidentiality - Strong Relationships - Entrepreneurial Spirit - Partnership - Supporting Our People and Community <a href="https://www.plitek.com" target="_blank">https://www.plitek.com</a> PLITEK® is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. 
<h3>Company Description</h3>
PLITEK® is a leading U.S. based precision die cutting and custom converting manufacturer, specializing in converting solutions for medical devices, automotive components, aerospace materials, electronics, and packaging. PLITEK® delivers scalable, ISO-certified manufacturing solutions with a focus on quality, speed to market, and sustainability.\r\n\r\nPLITEK® ’s die cutting and converting capabilities include precision die cutting, multi-layer laminating, custom film extrusion, specialty adhesive coating, release liner coating, surface treatment, slitting &amp; rewinding, printing, and packaging.\r\n\r\nOur value-added services also include material selection assistance, design support, rapid prototyping, clean room manufacturing, and contract assembly &amp; packaging.\r\n\r\nWe focus on providing solutions for our customers and strongly value quality, innovation, hard work, and good business ethics.\r\n\r\nMission: World-Class Excellence\r\n\r\nWe maximize client satisfaction and employee pride of ownership by demonstrating competence and creativity with professionalism. We are committed to quality by using best practice manufacturing processes and state-of-the art technology to deliver world-class products and services.\r\n\r\nOur Core Values include:\r\n- Integrity\r\n- Strict Confidentiality\r\n- Strong Relationships\r\n- Entrepreneurial Spirit\r\n- Partnership\r\n- Supporting Our People and Community\r\n\r\n<a href="https://www.plitek.com" target="_blank">https://www.plitek.com</a>\r\n\r\nPLITEK® is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

Outside Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionJob Description: IT Customer Support Specialist
Overview:
We are seeking a dedicated and customer-focused IT Support Specialist to provide first-level technical assistance and ensure a seamless support experience for both internal and external customers. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced environment.
Key Responsibilities
<ul>
<li>Customer Service Excellence:</li>
<li>Deliver courteous, professional, and friendly service to all customers, ensuring a positive support experience.</li>
<li>Issue Resolution:</li>
<li>Promptly assess and resolve customer issues, identifying support needs and determining appropriate resolution paths.</li>
<li>Knowledge Base Utilization:</li>
<li>Leverage internal Knowledge Base articles and Standard Operating Procedures (SOPs) to resolve issues or escalate to higher-tier support when necessary.</li>
<li>Technical Support:</li>
<li>Provide first-level technical assistance via phone, email, ticketing systems, and chat platforms.</li>
<li>Needs Assessment:</li>
<li>Guide users through processes such as equipment requests, relocations, software installations, login issues, and programming changes.</li>
<li>Documentation:</li>
<li>Accurately document all actions and resolutions in the IT Service Management (ITSM) ticketing system.</li>
<li>Team Collaboration:</li>
<li>Support team initiatives and contribute to departmental projects and operations.</li>
<li>Escalation Management:</li>
<li>Collaborate with team leads on escalated tickets and ensure timely follow-up.</li>
<li>Teamwork &amp; Reliability:</li>
<li>Demonstrate strong collaboration skills and maintain accountability for assigned tasks and scheduled support activities.</li>
<li>Professional Conduct:</li>
<li>Maintain punctuality and readiness to perform duties in both in-office and remote settings.</li>
<li>Administrative Compliance:</li>
<li>Complete timesheets, compliance training, and shift transitions independently and on time.</li>
<li>Additional Duties:</li>
<li>Take on special projects and responsibilities as assigned by team members or Customer Support Leadership.</li>
</ul>
Required Skills &amp; Qualifications
<ul>
<li>Minimum Requirements:
<ul>
<li>1+ year of customer service experience (call center experience preferred; 20–30 calls/day)</li>
<li>Strong verbal and written communication skills in English</li>
<li>Comfortable navigating computer systems and multitasking across platforms (calls, tickets, chat)</li>
<li>Entry-level candidates and recent graduates encouraged to apply</li>
</ul>
</li>
<li>Preferred Qualifications:
<ul>
<li>Bachelor’s degree, ideally in Computer Science, Information Technology, or related field</li>
<li>Experience with ticketing systems such as Salesforce or ServiceNow</li>
</ul>
</li>
</ul>
Top Skills
<ul>
<li>Call Center Support</li>
<li>Troubleshooting</li>
<li>Customer Service &amp; Communication</li>
<li>Technical Support</li>
<li>IT Ticketing Systems</li>
</ul>
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Jul 29, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Position: Technical Sales Representative - ASG Location: Cleveland, OH
\n
Air Technologies® is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that matter most to our customers and our talented associates who serve them.
\n
Nearly 60 years ago, we set out on our mission: To have our customers' choices enable us to become the dominant compressed air systems and services supplier in every market in which we choose to do business. We do this by helping each customer achieve their mission through our committed, focused and capable associates, working with like-minded suppliers and guiding our decision by shared core values. Air Technologies is now part of OTC Industrial Technologies, particularly the Air Supply group. To learn more about OTC, CLICK HERE.
\n
Responsibilities: • Engage with key decision makers in the Oil &amp; Gas, Power, and Chemical industries • Collaborate with rotating equipment engineers and maintenance professionals to troubleshoot and solve problems • Deliver product presentations and demonstrations to enhance customer knowledge and awareness • Establish rapport and participate in joint sales calls with manufacturers represented by AirTech • Attend sales meetings and stay up-to-date on industry trends • Maintains high knowledge level of products, processes, and the latest industry trends • Entertains customers and/or vendors including after hours to strengthen relationships • Provides start-up service and support when required • Perform failure analysis of mechanical equipment and report findings • Manage equipment performance improvement programs, report actions and results in quarterly meetings
\n
Qualifications &amp; Skills: • Engineering or technical degree and/or rotating equipment experience preferred • Strong computer skills including proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Selltis a plus) • Valid drivers' license with clean driving record • Strong verbal and written communication skills • Influential customer service skills with a talent for building relationships • Ability to multitask, prioritize, and manage time efficiently • Possess an energetic, outgoing, and friendly demeanor • Accomplished at working both independently and as an active team member • Customer-centric focus (internal and external customers) • Comfortable making cold calls and engaging in conversations • Mechanical aptitude including an understanding of rotating equipment, fabrication/manufacturing of equipment and machine shop processes preferred • Ability to interpret industry standards and engineering specifications (API and ASME) • Prior plant experience is preferred • Ability to work autonomously and collaboratively within a team
\n
Why Join Us: OTC Industrial Technologies offers a dynamic work environment for those driven by transformation and growth. Our team members benefit from competitive compensation, a comprehensive benefits package (medical, dental, vision, 401(k)), paid time off, disability coverage, life insurance, tuition assistance, and more. You will find ample opportunities for professional and personal development within the OTC family.

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionPOSITION SUMMARY Technical Support Engineer will be responsible for providing support to customers including hardware and software to address technical issues, assist customers, and find solutions to any issues raised by the customers. Technical Support Engineer is responsible for providing technical and general customer support to all SOZO and legacy customers. Technical Support Engineer will provide and lead technical discovery and design of integration pathways into U.S. EHR platforms, balancing speed, scalability, and workflow efficiency. PRIMARY DUTIES &amp; RESPONSIBILITIES (Essential Functions of the Position) include but are not limited to the following. Other duties may be assigned. IT Technical Support: •&nbsp; &nbsp; Resolve all issues with SOZO implementations and other supported software adopted by the organization. •&nbsp;&nbsp; &nbsp;Receive and answer questions pertaining to computer software, hardware or infrastructure and present solutions to internal and external customers. •&nbsp;&nbsp; &nbsp;Diagnose and resolve technical issues related to network connectivity, firewall and security issues, Bluetooth, internet, and other related connection issues. •&nbsp;&nbsp; &nbsp;Translate customer and product needs into scoped solutions using APIs, third-party tools, or direct system integration. •&nbsp;&nbsp; &nbsp;Deliver EMR implementation plans that integrate efficiently into customer workflows, coordinating directly with customer IT and clinical teams. •&nbsp;&nbsp; &nbsp;Support EMR integration with customers, manage testing, troubleshooting, and iterative improvement. •&nbsp;&nbsp; &nbsp;Collaborate cross-functionally with product, engineering, marketing, regulatory, and customer support teams to ensure successful, compliant delivery. •&nbsp;&nbsp; &nbsp;Support and drive HL7 protocol with development team. Collaborate on improvements, bug fixes, and expanded data requirements. •&nbsp;&nbsp; &nbsp;Work with customers to make internal setting adjustments and to resolve technical issues or escalate to higher Tier. •&nbsp;&nbsp; &nbsp;Resolve all legacy customer device and connectivity issues promptly with use of Knowledge Base and adding Knowledge Articles (KA) when needed. •&nbsp;&nbsp; &nbsp;Provide input to R&amp;D on product development, security issues, implementations, and IFUs. •&nbsp;&nbsp; &nbsp;Contribute to FAQs for new products and keep updated for existing products. •&nbsp;&nbsp; &nbsp;Responsible for providing in-depth root-cause analysis, reporting product technical issues experienced by customers through CRM Cases. •&nbsp;&nbsp; &nbsp;Develop customer facing FAQs and where relevant, reference from fault triage pathways to enable client self-resolution of issues. •&nbsp;&nbsp; &nbsp;Assist with Single Sign-On (SSO), Multi-Factor Authentication and Electronic Health Record (EHR) integration. •&nbsp;&nbsp; &nbsp;Participate in all pre-implementation team meetings for US and EU countries as needed. •&nbsp;&nbsp; &nbsp;Replicate field issues and identify potential fixes or raise cases to alert R&amp;D. Enter commands and verify proper system operation through observation and analysis to detect error and proper performance. •&nbsp;&nbsp; &nbsp;Actively seek new product updates and offer suggestions and product improvements as well as report any defects which may arise. •&nbsp;&nbsp; &nbsp;Enter and manage issues into CRM as cases for all internal and external customer issues, with regular follow up and timely resolution of issues and cases. •&nbsp;&nbsp; &nbsp;Assist with keeping department SOPs, DPs and WI updated through the quality process. SUPERVISORY RESPONSIBILITIES •&nbsp;&nbsp; &nbsp;None QUALIFICATIONS GUIDELINES Typical Knowledge, Skills, &amp; Abilities: •&nbsp;&nbsp; &nbsp;Strong customer service and interpersonal skills, with strong ability to interact with employees and customers across different levels in the organization. Genuine commitment to delivering exceptional customer service. (verbal and written in English) •&nbsp;&nbsp; &nbsp;Ability to work as a member of a team, and ability to handle multiple tasks and changing priorities. Ability to work independently and with minimal direction, demonstrating initiative. •&nbsp;&nbsp; &nbsp;Ability to troubleshoot and be comfortable working with customers remotely by phone, email, and web-based tools such as Zoom and MS-Teams, facilitating one-on-one and group meetings. Ability to work flexible hours to provide global coverage. •&nbsp;&nbsp; &nbsp;Ability to quickly establish credibility and relationships; ability to work with a variety of personalities and styles. •&nbsp;&nbsp; &nbsp;Must have a strong attention to detail to accurately document work, collect data to support service readiness of a new product. •&nbsp;&nbsp; &nbsp;Ability to recognize deviation from accepted practice and to recognize when to notify supervisor of problems and issues for resolution. •&nbsp;&nbsp; &nbsp;Ability to create engaging, technical presentations for training and present training in an online environment. •&nbsp;&nbsp; &nbsp;Above average skills in Excel, PowerPoint, Power BI tools for developing monthly reporting and management metrics. •&nbsp;&nbsp; &nbsp;Experience as a self-starter and multi-tasker, self-motivated, with a capacity to perform in a fast-paced, FDA regulated environment, even in ambiguous situations. •&nbsp;&nbsp; &nbsp;Must understand, follow, and comply with regulatory requirements as applicable to various processes. An understanding of FDA Quality System Regulations and ISO Standards (ISO 13485 and 21 CFR 820) is required. Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMP), and Quality System Regulations (QSRs) globally.&nbsp; MINIMUM EDUCATION and/or EXPERIENCE •&nbsp;&nbsp; &nbsp;Associate technical discipline (Computer Engineering, Computer Science, or Information Technology or related field of study), or five (5) years of hands-on experience in a client (PC) technologies and support services role. •&nbsp;&nbsp; &nbsp;Minimum of five (5) years of experience in the customer service preferred. •&nbsp;&nbsp; &nbsp;Experience in the medical device industry preferred. •&nbsp;&nbsp; &nbsp;Knowledge of computer networks and remote troubleshooting techniques. •&nbsp;&nbsp; &nbsp;High degree of computer literacy and proficiency with the Microsoft Office Suite, including SharePoint. •&nbsp;&nbsp; &nbsp;General understanding of Customer Relationship Management systems – Microsoft Dynamics CRM experience desired. WORK ENVIRONMENT &amp; PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. •&nbsp;&nbsp; &nbsp;Physical Demand: Moderate physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier etc. The employee must be able to occasionally lift and/or move up to 50 pounds of equipment. •&nbsp;&nbsp; &nbsp;Mental Demand: Moderate to high degree of concentration due to volume, complexity, and/or “pressure” of work. •&nbsp;&nbsp; &nbsp;Travel: This position will require limited travel (mostly domestic) up to 10%. A valid US driver’s license is required for this position. This position may require access to patient Protected Health Information (PHI) and may also involve access to electronic Protected Health Information (ePHI). Those in this position are required to comply with all final regulations including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This position shall be aware of standards, international standards and regulations for the jurisdiction that ImpediMeds places medical devices and/or provides services. What We Offer: Life at ImpediMed&nbsp;- It is fast, it is fun, it is evolving, it is growing, and it is filled with smart, passionate, diverse, friendly people who want to make a difference in healthcare.&nbsp; Total Rewards&nbsp;- At ImpediMed, we are strongly committed to our employees--their well-being, development, rewards, and recognition opportunities. Individual total compensation will vary based on factors such as qualifications,&nbsp;level, competencies, and work location. The salary range for this role is $75k - $85k. Benefits -&nbsp;We offer full healthcare benefits including Medical PPO&nbsp;Plan, Dental Plan, Vision Plan; 401(k) with employer match. Basic Life, AD&amp;D, STD/LTD, Employee Assistance Program (EAP) and employee discount programs. About ImpediMed Founded and headquartered in Brisbane, Australia with US and European operations, ImpediMed is a medical technology company that uses bioimpedance spectroscopy (BIS) technology to generate powerful data to maximize patient health. ImpediMed produces the SOZO® Digital Health Platform, which is FDA-cleared, CE-marked, and ARTG-listed for multiple indications, including lymphoedema, heart failure, and protein calorie malnutrition and sold in select markets globally.&nbsp; In March 2023, the NCCN Clinical Practice Guidelines In Oncology (NCCN Guidelines®) for Survivorship were updated and reference bioimpedance spectroscopy as the recommended objective tool to screen at-risk cancer patients for early signs of lymphoedema. With the SOZO Digital Health Platform and L-Dex®, ImpediMed is the only company to offer FDA-cleared technology that uses bioimpedance spectroscopy for the clinical assessment of lymphoedema. The connected digital health platform and large, attractive cancer-related lymphoedema market present an opportunity for continued strong growth through ImpediMed’s SaaS subscription-based business. For more information, visit&nbsp;<a href="http://www.impedimed.com.&amp;nbsp" target="_blank">www.impedimed.com.&amp;nbsp</a>; Diversity &amp; Inclusion It is our diverse teams who drive our innovation, creativity, and success. We value the unique backgrounds and experience of all our employees and share a set of core values of ethical behavior for conducting our business.&nbsp;We continuously strive to provide an environment where employees not only feel they can succeed, but also where they can thrive. Equal Opportunity Employment As part of our commitment to providing equal employment opportunities, we take steps to ensure that all qualified applicants are treated fairly. To that end, our decisions around recruitment, hiring, assignment, promotion, compensation, and other personnel factors are made and administered without regard to race, color, religion, genetic information, national origin, sexual orientation, gender identity, gender expression, pregnancy, childbirth or related medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state or local law. If you have a disability that requires accommodations in order to complete the application process, please contact us at <a href="mailto:employment@impedimed.com" target="_blank">employment@impedimed.com</a> or (760) 585-2100.
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Technical Support Engineer

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
The Technical Support Administrator provides exceptional technical support to internal and external customers by resolving hardware, software, and system issues via helpdesk, email, phone, and in person. They manage helpdesk operations, oversee IT inventory and asset lifecycle, and coordinate account setups for new and departing staff. Key responsibilities include troubleshooting IT systems, managing user access, leading projects like annual PC replacements, and maintaining documentation. They ensure data confidentiality, collaborate with internal teams and vendors, and support IT upgrades to meet organizational needs efficiently.
COMPENSATION:$26.44-$28.85 per hour (depending on experience)
BENEFITS INCLUDE:
<ul>
<li>Staying Healthy: Medical, Dental,and Vision (Dental &amp; Vision currently free), Flexible Spending Account (FSA)</li>
<li>Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life &amp; Accidental Death &amp; Dismemberment (AD&amp;D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance</li>
<li>Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture &amp; Inclusion Council, BJ's Wholesale Club Discount, and more!</li>
</ul>
Click here to view current medical plan rates!
ESSENTIAL FUNCTIONS:
<ul>
<li>Provide excellent user support and customer service, responding to requests via the online helpdesk system, email, telephone, and in person.</li>
<li>Follow standard helpdesk operating procedures and accurately log all helpdesk contacts using helpdesk tracking software.Monitor ticket queue to ensure all work orders are assigned to the proper technicians.</li>
<li>Administer the helpdesk application ensuring proper configuration and functionality of the system.</li>
<li>Troubleshoot and repair hardware issues related to personal computers, thin clients, tablets, printers, monitors, desk phones and other peripheral devices.</li>
<li>Troubleshoot and repair software issues related to Windows OS, Microsoft Office Suite, Outlook e-mail, and many other third-party applications.</li>
<li>Work with third-party vendors, internal customers, and other IT members to install, maintain, troubleshoot, update, and upgrade applications.</li>
<li>Learn various hardware and software systems that are specific to RGRTA and assist with the support for those systems as needed.</li>
<li>Maintain a well-documented and organized inventory system, monitoring equipment from cradle to grave. This includes specifying, ordering, receiving, asset-tagging, and storing equipment, entering, and classifying equipment specifications into the inventory system, and managing equipment disposal.Will also coordinate and perform annual physical audits of IT assets to maintain inventory system integrity.</li>
<li>Coordinate personnel arrivals and departures with the People department, department supervisors, and other IT members.Ensure that equipment and account setup and security are performed per company standards.</li>
<li>Research, recommend, and approve the purchase of new hardware and systems while maximizing value, reducing maintenance, lowering costs, and providing standardization; and in accordance with standards and project / operational requirements.Work with supervisor to plan and maintain a long-term replacement cycle and request capital budget funding accordingly.Revise plans annually to meet changing personnel, budgetary, and company needs.</li>
<li>Distribute and maintain user accounts and their permissions to applications and network resources via Active Directory, NTFS, group policy, and application specific tools as needed.</li>
<li>Maintain print server(s), including adding and replacing network printers and deployment via group policy.</li>
<li>Maintain client operating system and application deployment system as needed to support new hardware systems and software packages.</li>
<li>Serve as the primary contact and project leader for the annual PC Replacement project.</li>
<li>Maintain documentation for work orders, frequently asked questions, applications, and an internal and external knowledgebase on the IT Portal SharePoint site.</li>
<li>Maintain strict confidentiality and data integrity.</li>
</ul>
ADDITIONAL RESPONSIBILITIES:
<ul>
<li>Assist and back-up Information Technology Staff with projects and tasks.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION &amp; EXPERIENCE:
<ul>
<li>Bachelor's Degree in Computer Science or technology-related field.</li>
<li>At least three (3) years of experience working in Information Technology.</li>
<li>An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.</li>
<li>Certifications from Microsoft, CompTIA, Cisco preferred.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES:
<ul>
<li>Ability to perform a wide variety of duties requiring considerable judgment to work independently devising new methods, adapting or changing standard procedures to meet new conditions and making decisions guided by precedent and within the limits of established policies.</li>
<li>Ability to work within defined objectives and by broad and varying policies, procedures, rules or precedents. Responsible for prioritizing and managing their workload with guidance from supervisor. Details of accomplishing the objective are left to the position. Unusual situations are referred to the supervisor.</li>
<li>Excellent troubleshooting, customer service and technical documentation skills.</li>
<li>Ability to multitask in a constantly changing environment, while prioritizing tasks based on organizational needs.</li>
<li>Ability to maintain professionalism and focus while displaying patience during stressful situations.</li>
<li>Advanced computer/technological skills required in the following:
<ul>
<li>Windows client operating systems</li>
<li>Microsoft Office suite of applications</li>
<li>Help Desk ticket software</li>
<li>OS and Application deployment solutions</li>
<li>Active Directory management</li>
<li>Group policy management</li>
<li>Endpoint security and encryption solutions</li>
</ul>
</li>
<li>Additional intermediate computer/technological skills preferred in the following:
<ul>
<li>Microsoft 365 (Exchange, Intune, Azure Active Directory)</li>
<li>Windows Server Operating System</li>
<li>VMWare vSphere</li>
<li>Mobile device management systems</li>
</ul>
</li>
<li>Advanced knowledge of and familiarity with various computer endpoint hardware and peripherals.</li>
</ul>
PHYSICAL DEMANDS &amp; WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds.
The noise level in the work environment is usually moderate.
The employee may occasionally be required to travel commercially. Valid driver's license required.
ADDITIONAL INFORMATION:
Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTAwill make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business

Technical Support Administrator

<h3>Job Description</h3>
Job Description
Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.
We are currently looking for a residential Technical Support Representative (TSR) to join our team!
Ideal Candidates:
<ul>
<li>Are inquisitive and have an aptitude for effective problem-solving</li>
<li>Enjoy solving problems and helping to build rapport with customers</li>
<li>Demonstrate advocacy for internal and external customers</li>
<li>Enjoy working in a team-oriented, professional office environment with awesome like-minded people</li>
<li>Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company!</li>
<li>Must be able to work Saturday-Wednesday 4pm - 1am</li>
</ul>
What You’ll Do
Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. 
TSRs main responsibilities include:
<ul>
<li>Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer</li>
<li>Thinking logically and following standardized procedures to solve technical issues</li>
<li>Proficiently documenting troubleshooting steps during conversations with customers</li>
<li>Logging all calls handled</li>
<li>Checking and responding to support emails and chats</li>
<li>Maintaining confidentiality and security of all customer information</li>
<li>Making outbound calls for the purpose of follow-up and support</li>
<li>Maintaining schedule flexibility, including weekends and holidays</li>
</ul>
What You’ll Bring to The Table
<ul>
<li>Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities</li>
<li>Excellent customer service mindset and skills, with prior experience working with customers</li>
<li>The ability to learn quickly and apply coaching feedback</li>
<li>Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner</li>
<li>Associates degree in Computer Technology or a related field is preferred but not required</li>
</ul>
What You’ll Love About Working With Us
Meaningful Benefits
As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster.
Time Off
We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.
Performance-based compensation
Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary.
We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential.
Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation.
Room to Grow
We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.
Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We strive to maintain a drug-free workplace.
We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

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