field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Technical Support Representative
Location: &nbsp;100% Remote&nbsp; &nbsp;
Pay Rate:&nbsp;$18.50 hr
Duration: 2&nbsp;Month Contract
Shift available:&nbsp;
7AM - 3PM
12PM to 8PM
3PM to 11PM
11PM to 7AM
Job Description:
Overview: We are seeking a Customer Support Representative to provide front-line service desk support to both internal and external customers of Retail Solutions. This role involves assisting clients via phone with technical and operational questions related to inventory scanners, access points, and reporting dashboards. You will guide clients through equipment setup, inventory processes, and troubleshooting, ensuring a smooth and efficient experience.
Responsibilities:
<ul>
<li>
Provide assistance to customers throughout all phases of the inventory process.
</li>
<li>
Support clients with setup and operation of scanning equipment to ensure successful inventory execution.
</li>
<li>
Coordinate internal operational activities to ensure requests/orders are processed in a timely manner.
</li>
<li>
Accurately document customer interactions and requests into the departments database.
</li>
<li>
Respond to customer inquiries regarding company products and services under close supervision.
</li>
<li>
Direct callers to appropriate internal resources when needed.
</li>
<li>
Escalate complex or unresolved issues to senior representatives for resolution.
</li>
</ul>
Qualifications:
<ul>
<li>
High School Diploma required; some college background preferred.
</li>
<li>
Minimum 1 year of customer service experience (help desk, tech support, or related).
</li>
<li>
Light IT background and familiarity with Windows operating systems (e.g., understanding of C drive).
</li>
<li>
Excellent communication and problem-solving skills.
</li>
<li>
Prior experience working remotely is required.
</li>
<li>
Flexible availability, including weekends.
</li>
<li>
Spanish language skills a plus.
</li>
</ul>
Key Skills: Customer Support | Help Desk | Technical Support | Windows | Remote Support | Troubleshooting | Communication
Equipment Requirements:
<ul>
<li>Must have own PC/Laptop (must support Windows 10 and the ability to download software)</li>
<li>Must have 2 monitors, NO MAC&nbsp;</li>
</ul>
About ASK:&nbsp;ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Technical Support Representative (268305)

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only. Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights.&nbsp; Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office.&nbsp; Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.&nbsp; Essential Duties and Responsibilities:
<ul>
<li>Exceed customer expectations at every opportunity.</li>
<li>Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).&nbsp;</li>
<li>Manage customer communications received via multiple sources – phone, email, text, &amp; social sites from potential or existing customers and respond to any questions or concerns.</li>
<li>Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered. &nbsp;</li>
<li>Complete change of service requests and make updates to accounts per customer requests.&nbsp;</li>
<li>Respond to inquiries on order status, billing questions, service availability, new product offerings, etc.</li>
<li>Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help.</li>
<li>Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.</li>
<li>Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken &amp; details of how issue was resolved.&nbsp;</li>
<li>Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete.</li>
<li>Respond to escalated calls from customers and service techs during installation or service calls.</li>
<li>Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction.</li>
<li>Ensure that service-impacting events are worked timely to minimize service outages.</li>
<li>Provide customers with updates on the progress of the work orders and/or trouble tickets.</li>
<li>Follow-up with potential customers to convert leads to orders or to finalize orders.</li>
<li>Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems.&nbsp;</li>
<li>Use communication channels to inform the team of important issues and information which will help improve team performance.</li>
<li>Effectively communicate IQ Fiber’s product and service offering.</li>
<li>Navigate through multiple systems.</li>
<li>Perform other duties as assigned.</li>
</ul>
 Qualifications and Skills:
<ul>
<li>A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results.</li>
<li>2 years of customer service experience, 1 year in a contact center setting.</li>
<li>6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred.</li>
<li>Previous telecommunications experience a plus.</li>
<li>Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.</li>
<li>Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results.</li>
<li>Willing to learn, adapt and evolve with the team and company and develop new skills quickly.</li>
<li>Ability to learn and grasp new concepts and work through problems in a logical manner.</li>
<li>Positive attitude with a passion for helping customers and the ability to connect with people.</li>
<li>Commitment to owning customer issues from start to finish.</li>
<li>Excellent customer service skills, including positive phone demeanor.</li>
<li>Strong follow-up skills, accuracy, and attention to detail.</li>
<li>Strong technical aptitude with excellent end-user interaction skills</li>
<li>Capable of answering technical questions from technical and non-technical users.</li>
<li>Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.</li>
<li>Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus.</li>
<li>Strong computer skills and the ability to navigate through multiple screens.</li>
<li>Exceptional knowledge of Microsoft Office applications.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Must be able to pass criminal background check.</li>
<li>Flexibility to work mandatory overtime to meet business needs.</li>
<li>High integrity and a strong work ethic are a must.</li>
<li>Attention to detail and ability to think creatively and strategically is a must.</li>
<li>Excellent organization and time management skills.</li>
<li>Ability to interact and communicate effectively with other team members.</li>
<li>High school diploma or equivalent (higher education preferred) </li>
</ul>
 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. &nbsp;
Powered by JazzHR
FkXUDWXdbb

Customer Technical Support Representative

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Job Description
Technical Support Representative&nbsp;(Contact/Call Center)
Ezee Fiber is seeking a&nbsp;Technical Support Representative (TSR)&nbsp;(Contact/Call Center)&nbsp;to lead our team of dedicated, customer-focused professionals. As the first point of contact for customers with service enquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.
About Ezee Fiber
At Ezee Fiber, we’re dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.
Key Responsibilities
<ul>
<li>Understand telecommunications, infrastructure, and backbone technologies.</li>
<li>Properly analyze and troubleshoot customer issues.</li>
<li>Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.</li>
<li>Focus on delivering exceptional customer service experiences and assist customers with technical questions.</li>
<li>Document Customer Interactions: Accurately document all customer interactions, troubleshooting steps, and resolutions in the company’s CRM.</li>
<li>Provide Training and Support: Assist in training new team members on technical procedures and customer service best practices.</li>
<li>Escalate Complex Issues: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.</li>
<li>Stay Updated on Product Knowledge: Keep current with new service offerings, technology updates, and best practices to deliver informed support.</li>
<li>Participate in Continuous Improvement: Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.</li>
<li>Perform other duties as required.</li>
</ul>
 
Qualifications
<ul>
<li>Proven experience in technical support roles, preferably in the telecommunications or FTTH industry.</li>
<li>Bilingual preferred (fluent in Spanish), but not required.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Analytical mindset with the ability to leverage data for decision-making.</li>
<li>Proficiency in using software and Microsoft Office Suite.</li>
<li>Ability to adapt to a fast-moving and changing environment.</li>
<li>Ability to work independently.</li>
<li>Excellent multitasking, prioritization, and time management abilities.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>
 
What We Offer
<ul>
<li>Competitive compensation package</li>
<li>Health, Dental and Vision insurance</li>
<li>401(k) match</li>
<li>Paid time off and other generous benefit programs</li>
</ul>
 
Why Join Us
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the&nbsp;Technical Support Representative (TSR)&nbsp;(Contact/Call Center), you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
Company DescriptionEzee Fiber is a rapidly growing, Houston-based fiber telecommunications company. We provide premium multi-gig fiber internet service to residential, business, and government customers through our 100% fiber-optic network. Ezee Fiber's multi-gig internet speeds, award-winning local customer service and transparent pricing model sets us apart from the competition. We operate a carrier-grade network throughout Texas, New Mexico and Washington, supported by local teams that live and work in the communities we serve. 
<h3>Company Description</h3>
Ezee Fiber is a rapidly growing, Houston-based fiber telecommunications company. We provide premium multi-gig fiber internet service to residential, business, and government customers through our 100% fiber-optic network. Ezee Fiber's multi-gig internet speeds, award-winning local customer service and transparent pricing model sets us apart from the competition.\r\n\r\nWe operate a carrier-grade network throughout Texas, New Mexico and Washington, supported by local teams that live and work in the communities we serve.

Technical Support Representative (Contact/Call Center)

<h3>Job Description</h3>
Job Description
Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference-in a safe, inclusive, and supportive environment.
 
Summary: 
Provides Tier 1 user support for reporting, logging, resolving or referring user issues/problems.
Provides Tier 1 user support, including troubleshooting hardware, software and peripheral problems. Assists MWRA users with the introduction to new or modified computer environments. Configures and installs hardware, software and peripheral products, for the MWRA users.
 
Posting Period: 11/25/2025 to 12/9/2025
Location: Chelsea, MA
Salary: $65,965.78 - $97,017.13 Annually $1,268.57 - $1,865.71 Weekly
Work Schedule: Monday - Friday 9:00am - 5:00pm
 
Key Responsibilities
<ul>
<li>Provides Tier 1 technical support for user requests received by phone, email, in person or through the ticketing system.</li>
<li>Investigates and provides basic troubleshooting of computer hardware, software, and peripherals.</li>
<li>Notifies and escalates issues to appropriate staff as needed.</li>
<li>Configures basic computer hardware, software, and peripheral products for the MWRA.</li>
<li>Reviews and validates user requests for appropriate approvals as needed.</li>
<li>Gathers detailed information needed for user requests to ensure their request is actionable and generates service request in ticketing system.</li>
<li>Participates on computer hardware, software or peripheral project teams to assist with the introduction of new or modified computer technology.</li>
<li>Follows all established documentation within technical support processes and provides input into procedures to improve accuracy and effectiveness.</li>
<li>Perform related duties as required.</li>
</ul>
 
Required Qualifications
<ul>
<li>Understanding of computer hardware and software as normally acquired through an Bachelor's degree in management science, engineering management, computer science or a related field and one year of experience; or</li>
<li>An Associate's degree in management science, engineering management, computer science or a related field and at least through at least three (3) years of experience in a related field; or</li>
<li>Any equivalent combination of education and/or experience.</li>
<li>A valid driver's license for travel between worksites.</li>
<li>A+ or a specific OEM certification or the ability to obtain within 1 year.</li>
<li>ITIL Foundations Certification or the ability to obtain within 1 year.</li>
</ul>
 
Knowledge and Abilities
<ul>
<li>Knowledge of computer hardware, software and peripheral operation.</li>
<li>Ability to effectively diagnose and interpret basic problems on a variety of computer hardware, software and peripheral devices and to define appropriate resolutions.</li>
<li>Excellent analytical and interpersonal skills.</li>
<li>Good written and oral communication skills.</li>
<li>Knowledge of the following:</li>
</ul>
<ol>
<li>Operating System/Environments: Current Microsoft Windows Desktop and Server Operating Systems, Mac OS X.</li>
<li>Desktop Productivity Software: Current Microsoft Office Suite.</li>
<li>Groupware/Messaging Software: Basic knowledge of Microsoft Exchange Microsoft Teams, WebEx, Zoom, slack or other messaging software.</li>
<li>Graphics/Presentation Software: Basic knowledge of PowerPoint, Visio, Adobe Suite, AutoCAD, Fast Stone and Arc Info Suite.</li>
<li>Hardware Environment: Desktops, mobile devices multifunctional devices, basic knowledge of audio-visual equipment and various peripherals.</li>
<li>Network: Basic knowledge of Ethernet, TCP/IP, Wireless Networks, Active Directory and DNS concepts.</li>
</ol>
 
Tools and Equipment Used
Office equipment as normally associated with the use of telephone, copy, fax machines, MFDs and personal computers including word processing and other software.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; taste or smell.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus.
 
Work Environment
The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee occasionally works in various field settings and in an office environment. The employee regularly works near moving mechanical parts, and is occasionally exposed to risk of vibration. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is a moderately loud office setting.
 
Supervision Received and Exercised
Works under the general supervision of the Program Manager, MIS Operations.
On specific IT projects may be supervised by a team lead or project manager.
 
Other Position Information
PCR: 8610100
Division: Administration
Department: MIS
Union/Grade: USW 9360 (Unit 6)/Grade 8
 
Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.
 Job Posted by ApplicantPro

Technical Support Technician I

<h3>Job Description</h3>
Job Description
Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a friendly and dedicated Technical Support Representatives to assist customers in technical installations and operations of our high-quality and innovative products. You will report to Technical Services Supervisor.
We're number one in automotive aftermarket performance, and it's our people that make it all happen. Come join us for all the fun, hard work and triumph! 
Main responsibilities 
<ul>
<li>Respond to all customer contact or inquiries (including phone calls, voice-mail, e-mail, text, etc.) with professional courtesy on the same day as received. Provide telephone support to resolve installation and product performance issues.</li>
<li>Determine whether a customer inquiry should be handled by the technical support group, customer service group per company guidelines, or if assistance is needed from engineering, installation or sales team. Refer calls accordingly. Keep customers updated of status of the issue.</li>
<li>Follow up and track the progress of each call until it is resolved, even if the issue has been referred to another team member or department.</li>
<li>Ensure that all required and pertinent information to investigate the issue is acquired from the customer during the initial contact.</li>
<li>Thoroughly investigate each claim per established procedure to determine its validity is correct. Enlist assistance and expertise from other team members and/or departments as needed.</li>
<li>Record all information regarding the customer and the issue in our CRM. This includes discussions with customer, attempted contacts of customer, all internal discussions regarding the issue, and final resolution.</li>
<li>Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.</li>
</ul>
Requirements
<ul>
<li>Minimum of one year's experience in an in-house automotive technical support service environment, including phone support. Or a combination of 1+ year's experience in an in-house service environment, plus Mechanical and technical knowledge of gasoline and/or diesel engines, including knowledge of automotive electrical circuitry.</li>
<li>Solid work ethic. Ability to maintain concentration while on the phone for 6-8 hours per day.</li>
<li>Possess outstanding diagnostic and problem-solving skills. Experience working with vehicle diagnostic trouble codes and how to diagnose them to correct an issue.</li>
<li>Ability to handle and prioritize multiple calls and tasks simultaneously.</li>
<li>Ability to work in a team-oriented environment and adapt to new ideas/practices quickly.</li>
</ul>
Visa sponsorship is not available for this position.
Hourly pay$23—$25 USD
Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities.
Benefits
<ul>
<li>Medical, dental and vision insurance</li>
<li>Company-paid basic life, AD&amp;D and long-term disability insurance</li>
<li>Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families</li>
<li>401(k) and 401(k) matching</li>
<li>Vacation, Paid Time Off and Sick Leave</li>
</ul>
Perks
<ul>
<li>A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members</li>
<li>Open door policy, promote from within</li>
<li>Veteran-friendly</li>
<li>Employee Service and Recognition Program</li>
<li>Food Truck Fridays</li>
<li>Employee Referral Program</li>
<li>Education Assistance Program</li>
<li>Friends &amp; Family discount on our top-line power-enhancing products</li>
<li>Employee discount programs that help you save on family entertainment and thousands of items</li>
<li>And much more!</li>
</ul>
Company Description
Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.
To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.
 Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Address: 546 Duggan Avenue, Azusa, CA 91702

43,023 technical support representative Jobs