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<h3>Job Description</h3>
Job DescriptionCompany Description 
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career &nbsp;
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
<ul>
<li>Offer technical support to customers and partners</li>
<li>Effectively manage support cases from recording to resolution, including timely follow-ups</li>
<li>Conduct fault isolation and root cause analysis for technical issues</li>
<li>Author Technical Support Bulletins and other technical documentation in the Knowledge Base</li>
<li>Review technical content for training, marketing, manuals, and troubleshooting guides</li>
<li>Travel to customer sites for critical situations, expediting resolutions as needed</li>
<li>Provide configurations, troubleshooting, and best practices to customers</li>
<li>Collaborate with the Engineering team to influence product operability</li>
<li>Participate in weekend on-call rotation and provide after-hours support as required</li>
<li>Communicate complex technical issues effectively to internal and external stakeholders</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)</li>
<li>Analytical troubleshooting skills in Linux, displaying problem-solving abilities</li>
<li>Strong proficiency in software and infrastructure troubleshooting, testing, and debugging</li>
<li>Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols</li>
<li>Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing</li>
<li>Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)</li>
<li>Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards</li>
<li>Exposure to SIEM, vulnerability management tools, and firewalls&nbsp;</li>
<li>Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities</li>
<li>Comfortable collaborating across diverse cross-functional teams with open communication</li>
<li>Previous experience in a customer-facing technical support role (Support Engineer) - advantageous</li>
<li>Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction</li>
<li>Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)</li>
<li>A bachelor's degree in computer science or related discipline or equivalent military experience required</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure&nbsp;
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between&nbsp;$126000/YR - $204500/YR. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

Senior Technical Support Engineer, US Government, XSIAM

<h3>Job Description</h3>
Job Description
Location: Hybrid (Preferred DC Metro Area) Employment Type: Full-Time
About the Opportunity
Merlin Cyber is looking for a Technical Solutions Engineer for our Post-Quantum Cryptography (PQC) Technical Practice Area. This individual will serve as technical pre-sales, lead initial deployments, and provide Tier 1/2 support for our customers and partners. This role spans the full customer journey: engaging technically during pre-sales, leading secure deployments, and providing hands-on technical support during early operations. You'll help clients discover and manage their cryptographic infrastructure and prepare for a quantum-ready future.
Our customers include U.S. federal agencies and critical infrastructure providers, where mission success depends on crypto discovery, modernization, lifecycle management, and agility.
Key Responsibilities
Pre-Sales Engineering
<ul>
<li>Provide technical consultation and architectural guidance related to the deployment of portfolio tools that perform cryptographic inventory and analysis. To include SaaS, on-premises, and container installations.</li>
<li>Perform product demonstrations, proof-of-concept implementations, and technical briefings to illustrate value and differentiation with a focus on tool integrations and advanced dashboard configuration.</li>
<li>Contribute to technical sections of proposals, white papers, and compliance mappings (e.g., FedRAMP, FIPS 140-3, NIST, CSfC guidelines).</li>
</ul>
Initial Deployment
<ul>
<li>Execute onboarding and configuration in cloud and hybrid environments, including AWS GovCloud, Azure Government, and on-prem setups.</li>
<li>Integrate platform with enterprise cryptographic stores, PKI, HSMs, and certificate management tools.</li>
<li>Enable crypto asset discovery across distributed environments, including containers, applications, and legacy systems.</li>
<li>Facilitate admin training and early operational use of the system.</li>
</ul>
Tier 1 and Tier 2 Support Engineering
<ul>
<li>Serve as the primary point of contact for customer-reported technical issues during onboarding and early production phases.</li>
<li>Provide Level 1 triage, including issue categorization, replication, and logging.</li>
<li>Deliver Level 2 technical troubleshooting: logs analysis, API call tracing, platform configuration review, and detailed root cause diagnosis.</li>
<li>Work with engineering and product teams to escalate and resolve deeper software bugs or feature gaps.</li>
<li>Document support cases, resolutions, and lessons learned in knowledge base articles or FAQs.</li>
<li>Assist in refining support workflows and SLAs for mission-critical federal environments.</li>
</ul>
Qualifications
Required
<ul>
<li>Bachelor’s degree in computer science, cybersecurity, or related technical field.</li>
<li>4+ years of experience in pre-sales, solution engineering, or technical consulting.</li>
<li>2+ years of hands-on deployment or integration of SaaS/cloud-based security solutions (especially in government or regulated environments).</li>
<li>2+ years of experience supporting enterprise software, including Tier 1 or Tier 2 technical support.</li>
<li>Deep familiarity with cryptographic technologies: TLS/SSL, PKI, HSM, digital certificates, keys, and standard encryption schemes.</li>
<li>Experience working with federal security compliance frameworks (e.g., FISMA, FedRAMP, NIST SP 800-53, ICD-500 and relevant series).</li>
<li>Strong communication and presentation skills for both technical and executive audiences.</li>
</ul>
Preferred
<ul>
<li>Experience managing support queues and customer case triage processes using platforms like Zendesk, Jira, or ServiceNow.</li>
<li>Knowledge of cryptographic agility, post-quantum cryptography, or NIST SP 800-57, 800-130, or 800-131A</li>
<li>Knowledge of log aggregation tools (e.g., Splunk, ELK stack) and debugging tools (e.g., Wireshark, curl, Postman).</li>
<li>Ability to write support and troubleshooting documentation (e.g., KB articles, runbooks).</li>
<li>Familiarity with cloud-native infrastructure (Kubernetes, Docker, IAM, VPCs) and DevOps tooling (Terraform, Ansible, Git).</li>
<li>Active Secret clearance or ability to obtain one</li>
</ul>
Work Environment &amp; Location
This role is hybrid; candidates located near the DMV (D.C., Maryland, Virginia) are preferred due to occasional collaborative sessions at our headquarters inTysons Corner, VA.
Why Merlin Cyber?
At Merlin Cyber, you'll be part of a visionary team at the forefront of cybersecurity innovation for the public sector. We provide an exceptional environment to experiment, collaborate, and excel, supporting impactful missions and solutions. Join us to define and showcase the future of cybersecurity.

Technical Solutions Engineer

<h3>Job Description</h3>
Job Description
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
With over $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.
A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
To learn more about fairlife and its complete line of products, please visit fairlife.com.
The construction of fairlife's manufacturing facility in Webster, NY is underway. This state-of-the-art, 750k sq ft, greenfield plant is expected to be operational in late 2025 and will lay the foundation for fairlife's next phase of growth as the leading dairy nutrition provider. While coupling the industry's latest technologies and fairlife's operational excellence to build this world-class facility, fairlife plans to hire 250 new employees and bring in approximately 5 million lbs. of milk a day, with room to grow over the coming years.
job purpose: Under limited supervision, the Technical Processing Engineer (TPE) will provide technical solutions and expertise in operations, engineering, and maintenance. The TPE will manage, coordinate, and oversee technical projects, maintenance, and engineering solutions. This individual will plan, direct and execute all projects with necessary vendors and in-house resources. They are responsible for ensuring and improving the performance, productivity, training and efficiencies for the Webster, NY plant through provision of effective methods, controls, and strategies.
responsibilities: 
<ul>
<li>Manage strategic, technical projects and tasks in an extremely fast-paced environment</li>
<li>Serve as a top resource and technical expert for the processing department in all disciplines of maintenance, processing equipment, and production</li>
<li>Ability to program, modify and adjust PLC logic (Rockwell platform), VFD's, network switches</li>
<li>Engineer solutions using poke yoke mentality to improve processing equipment reliability. Assist technical engineers, maintenance, and ICT personnel with fishbone and 5-why lean practices for troubleshooting and resolving reoccurring issues</li>
<li>Work hand in hand with plant vendors to reverse engineer critical parts/components of equipment. Ensure quality parts are made to specification and assign revisions for precise documentation</li>
<li>Lead the planning and implementation of processing technical projects. Develop plans, manage budget, plan and schedule project timelines, track project deliverables using appropriate tools, provide direction and support to project team, constantly monitor and report on progress of the project to all stakeholders, implement and manage project changes and interventions to achieve desired project outputs and evaluations and assessment of project results</li>
<li>Modify and update P&amp;ID's prior to and after project execution</li>
<li>Coordinate, assist, plan, and monitor the work of the maintenance and processing departments. Monitor performance, discover root cause, MTBF implement improvements to eradicate variances. Provide technical support where necessary</li>
<li>Develop, train, assist, support, and collaborate to maintain a continuous improvement culture throughout the entire facility, across all departments forging an innovative environment which utilizes data tools available to drive root causes</li>
<li>Perform miscellaneous job-related duties as assigned</li>
</ul>
skills/qualifications required: 
<ul>
<li>Bachelor's degree in Mechanical/Electrical Engineering or related discipline required</li>
<li>Minimum of 10 years' experience directly related to the duties and responsibilities specified</li>
<li>Automation experience required (RsLogix5000, FactoryTalk, TPM)</li>
<li>Aseptic/Dairy experience required including UHT's, homogenizers, separators, filtration plants, mixproof valves, motors, pumps</li>
<li>Ability to update P&amp;ID's, mechanical/electrical prints (CAD/SolidWorks preferred)</li>
<li>Skilled in organizing resources and establishing priorities</li>
<li>Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures</li>
<li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community</li>
<li>Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues</li>
<li>Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to analyze and assess training and development needs</li>
<li>Knowledge of computerized information systems used in quality assurance, maintenance, and ERP applications</li>
<li>Able to understand and utilize engineering drawings, operating manuals, and blueprints to conduct business</li>
<li>Able to stand for extended periods of time, lift a minimum of 40 lbs. on an occasional basis, and able to climb ladders and work at elevations of 75 feet</li>
<li>Ability to handle ambiguity and work in a fast paced, entrepreneurial environment</li>
<li>Ability to work all shifts including off shifts</li>
<li>Knowledge of USDA, State, Federal regulations for a dairy manufacturing facility a plus</li>
</ul>

position location: Webster, NY
trave requirements: 50% through end of year. 10% steady state
exempt/nonexempt: exempt
base pay range: $115,000 - $130,000
*Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.
In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email <a href="mailto:careers@fairlife.com" target="_blank">careers@fairlife.com</a>.
 For Recruitment Agencies At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team.
As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list.
Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.

Technical Processing Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.&nbsp;&nbsp;
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li>
<li>Work to reproduce customer issues and qualified critical issues</li>
<li>Respond to user-reported issues in adherence to established Service Level Agreements&nbsp;&nbsp;</li>
<li>Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise&nbsp;</li>
<li>Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix</li>
<li>Provide timely feedback into the development process on customer-reported product problems</li>
<li>Document actions to effectively communicate information internally and to customers</li>
<li>Facilitate root cause investigations and manage the implementation of corrective and preventative measures</li>
<li>Be the subject matter expert on core technologies of Palo Alto Networks product line</li>
<li>File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Minimum of 5 years of network security experience along with strong communication and customer service skills</li>
<li>In depth, hands on network troubleshooting skills</li>
<li>Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and DataCenter Architectures</li>
<li>Expertise with Remote Access VPN solutions and tunneling protocols (IPSEC, GRE, PKI &amp; SSL/TLS, DNS, DHCP)</li>
<li>Knowledge of SD-WAN Architectures is preferred</li>
<li>Experience with Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens etc.)</li>
<li>Working knowledge of Security services (IDS/IPS, Firewalls etc.)</li>
<li>Virtualization experience (AWS, Azure, VMWare, OpenStack)</li>
<li>Experience with Windows, Linux, and Mac OS is a plus (Debugging, Editing Registries, Plist etc.)</li>
<li>Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus</li>
<li>The ability to independently debug broad, complex and unique networks with mixed media and protocols is required</li>
<li>Excellent written and verbal communication skills</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required</li>
<li>Excellent written and verbal communication skills</li>
<li>Willingness to work outside of normal business hours, including weekends (As business needs dictates)</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR.The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Sr. Technical Support Engineer, Focused Services - Prisma SDWAN

<h3>Job Description</h3>
Job DescriptionCompany Description 
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.&nbsp;&nbsp;
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!&nbsp;
Job Description 
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations).
Your Impact
<ul>
<li>
Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
</li>
<li>
Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations
</li>
<li>
Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements
</li>
<li>
Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
</li>
<li>
Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners
</li>
<li>
Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers
</li>
<li>
Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers
</li>
<li>
Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
</li>
<li>
File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
</li>
<li>
Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
</li>
<li>
Travel to customer sites in the event of a critical situation to expedite resolution as required
</li>
<li>Provide on-call support 24x7 on an as-needed basis</li>
</ul>
Qualifications 
Your Experience
<ul>
<li>Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues</li>
<li>Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture</li>
<li>Ability to work independently, as well as contribute as a team player</li>
<li>Knowledge of one or more virtualization hypervisors -&nbsp;VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V</li>
<li>Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices</li>
<li>Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred</li>
<li>Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI)</li>
<li>Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba&nbsp;</li>
<li>Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus</li>
<li>Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)</li>
<li>Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT)</li>
<li>Good understanding of Unix/Linux and Windows operating systems</li>
<li>Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus</li>
<li>Knowledge of traffic generation tools and scripting languages is a plus</li>
</ul>
 Additional Information 
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

Sr. Technical Support Engineer, US Government, VM Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
What we’re all about: 
SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue.
 
At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry.
 
About you:
You’re a proactive, detail-oriented problem solver who thrives in customer-facing technical roles and enjoys making complex systems intuitive. You combine a passion for technology with a strong understanding of hospitality operations, helping hotel teams succeed with confidence.
 
In this role, you’ll implement and support SHR’s Hotel Revenue Management System (RMS) for independent hotels and major chains across the Americas. You’ll manage seamless onboarding, system integrations, and ongoing client success. Your work includes troubleshooting technical challenges, delivering expert guidance, and collaborating cross-functionally with internal teams to optimize workflows, drive adoption of new features, and enhance overall customer satisfaction.
 
This is an exciting opportunity to grow your technical expertise, deepen client relationships, and contribute to the success of hospitality businesses leveraging cutting-edge SaaS solutions, AI-powered tools, and digital services tailored to the hotel industry.
 
Day to day you will:
Implementation &amp; Onboarding
<ul>
<li>Assist new hotel customers — from independent boutique properties to large chains — in the initial implementation of our Revenue Management System (RMS).</li>
<li>Provide step-by-step onboarding guidance, ensuring successful integration with Property Management Systems (PMS) and other hospitality software.</li>
<li>Configure and customize system settings to meet client-specific revenue strategy and operational needs.</li>
</ul>
Customer Support &amp; Training
<ul>
<li>Act as the primary point of contact for hotel Front Office Managers, Revenue Managers, and Reservation Managers during and after onboarding.</li>
<li>Troubleshoot and resolve technical or operational issues quickly, minimizing disruption to daily hotel operations.</li>
<li>Deliver engaging product training sessions to help customers maximize RMS features, drive adoption, and optimize revenue performance.</li>
</ul>
Integration Management
<ul>
<li>Collaborate with internal product, engineering, and support teams, as well as third-party vendors, to manage seamless integrations between our RMS, PMS, and other hospitality systems.</li>
<li>Monitor integration workflows to ensure data accuracy, timely updates, and smooth two-way communication.</li>
</ul>
Continuous Customer Success
<ul>
<li>Provide ongoing post-implementation support to maintain high levels of customer satisfaction.</li>
<li>Monitor RMS performance and proactively address potential issues before they impact hotel revenue.</li>
<li>Build trusted client partnerships by aligning revenue management strategies with the system’s capabilities, including adoption of new features and product updates.</li>
</ul>
Internal Coordination &amp; Process Improvement
<ul>
<li>Partner with global development and technical support teams to resolve escalations, ensuring high-priority items receive immediate attention.</li>
<li>Document and share solutions, updates, and best practices with customers and internal teams.</li>
<li>Use tools such as Jira, Salesforce, or similar platforms to log, track, and report on customer cases and feature requests.</li>
</ul>
Requirements:
Your skills and experience will include:
Required:
<ul>
<li>Bachelor’s degree or equivalent experience in a relevant field (e.g., Hospitality, Technology, or Customer Support).</li>
<li>Strong organizational and problem-solving skills, with the ability to manage multiple tasks, priorities, and deadlines.</li>
<li>Experience using customer support or ticketing tools such as Jira, Salesforce, or similar systems.</li>
<li>Foundational understanding of hotel operations, including Front Office, Revenue Management, or Reservations.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to collaborate effectively with global teams across multiple time zones.</li>
<li>Customer-focused mindset with strong interpersonal and relationship-building skills.</li>
</ul>
Preferred:
<ul>
<li>Experience onboarding or supporting SaaS products in the hospitality industry.</li>
<li>Familiarity with hotel systems such as PMS, RMS, or CRS.</li>
<li>Knowledge of Revenue Management concepts, including dynamic pricing, forecasting, and optimization.</li>
<li>Prior experience supporting independent hotels or large hotel chains.</li>
</ul>
Applicants must be authorized to work in the U.S. without sponsorship from the employer for this opportunity.
 
What does Access offer you?
We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.
 
If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:
<ul>
<li>22 days paid time off</li>
<li>11 company paid holidays</li>
<li>Medical, dental &amp; vision insurance</li>
<li>401(k) with 5% company match</li>
<li>Short-term and long-term disability insurance</li>
<li>Parental leave for birthing and non-birthing parents</li>
<li>Flexible work environment</li>
</ul>
Compensation: The anticipated base salary for this position is expected to be $55,000 - $70,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.
 
The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.
 
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

Technical Support Engineer - Hotel SaaS Revenue Management (RMS)

<h3>Job Description</h3>
Job DescriptionAt Forms+Surfaces, design and engineering converge to shape the built environment with intention and impact. As a Technical Sales Engineer specializing in Architectural Products, you will serve as a technical subject matter expert across our product lines, architectural systems and surfaces, supporting design and engineering assist efforts and enabling accurate, efficient specification and detailing. You’ll work alongside our field sales team and in collaboration with architects, interior designers, and contractors to bring forward system clarity that supports both project performance and internal manufacturability. This role bridges innovation and practicality, ensuring our solutions are seamlessly integrated into the spaces we help shape. &nbsp;Key Responsibilities:
<ul>
<li>Serve as the technical liaison between F+S Architectural Products and external stakeholders, translating conceptual design goals into system-based product solutions. </li>
<li>Collaborate directly with architects, designers, and construction professionals to clarify system capabilities, define scope, and formalize technical product details - guiding engineering efforts and easing project management workload by translating requirements into clear, actionable plans </li>
<li>Support field sales employees across the U.S. with pre-sales design assist efforts including technical presentations, detail development, and coordination with internal engineering resources. </li>
<li>Provide expert-level consultation on F+S architectural surfaces and systems, including walls, elevator interiors, column covers, and related assemblies. </li>
<li>Interpret design intent and align it with manufacturable solutions, ensuring specifications support internal operational efficiency and production feasibility. </li>
<li>Contribute to the development of standard installation details, CAD resources, and specification documents in collaboration with product engineering and marketing. </li>
<li>Act as a feedback loop from the field, identifying recurring design or specification challenges and coordinating with Engineering to develop scalable solutions. </li>
</ul>
 Required Qualifications 
<ul>
<li>Bachelor's degree in engineering, Architecture, Industrial Design, or related technical discipline. </li>
<li>5+ years of experience in technical sales, architectural products, or system-based product engineering. </li>
<li>Strong understanding of construction documents, technical detailing, and material performance in commercial environments. </li>
<li>Proficiency in reading and developing architectural drawings and product integration details. </li>
<li>Skilled communicator with the ability to explain complex systems in a clear, practical manner to both internal and external stakeholders. </li>
<li>Hands-on experience with manufacturing processes and material selection, including a strong understanding of fabrication techniques. Experience collaborating with production teams to translate design intent into scalable, cost-effective manufacturing solutions. </li>
<li>Working knowledge of building codes and industry standards (IBC, ADA, ANSI, ASTM) to ensure compliant, functional design of architectural products for commercial and public spaces. </li>
<li>Proficiency with CAD tools (AutoCAD, SolidWorks) and Revit families preferred. </li>
<li>Familiarity with CRM and ERP systems </li>
</ul>
 Desired Traits 
<ul>
<li>A collaborator who thrives at the intersection of design, manufacturing, and technical communication. </li>
<li>Solution-oriented, with a passion for practical innovation and design excellence. </li>
<li>Motivated to contribute to sustainable, enduring solutions in the built environment. </li>
<li>Confident navigating between field feedback and internal product development teams. </li>
</ul>
Forms+Surfaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To learn more about who we are and what we do, visit our website at forms-surfaces.com &nbsp;
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ugA3IJBtkF

Technical Sales Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
 
Location: Remote – Must be able to work 9:00 AM – 6:00 PM Pacific Time
Company: Med Tech Solutions (MTS)
Website: <a href="http://www.medtechsolutions.com" target="_blank">www.medtechsolutions.com</a>
About Us
Med Tech Solutions (MTS) is a leading healthcare technology company dedicated to simplifying IT for healthcare organizations across the United States. We provide comprehensive, cost-effective cloud, managed services, and support solutions, enabling healthcare providers to focus on exceptional patient care. 
Our mission is simple: deliver innovative, cutting-edge technology that helps healthcare organizations thrive.
Position Overview
The Cloud Support Engineer / Technical Support Consultant II is a senior-level support role responsible for resolving complex technical issues, managing client environments, and serving as a trusted technical advisor for assigned clients. This position combines advanced troubleshooting with proactive system management, documentation, and collaboration across teams. 
You will be assigned to specific clients, building strong, trust-based relationships, participating in regular meetings, and becoming a subject matter expert on their environments. 
This is a 100% remote role, but candidates must be available to work 9:00 AM – 6:00 PM PST.
Key Responsibilities
· Resolve advanced technical issues across cloud, server, and network environments.
· Provide end-user support for hardware, software, and connectivity issues (computers, printers, scanners, tablets, servers, medical devices, etc.).
· Manage helpdesk tickets: ensure timely resolution, escalate unresolved issues, and maintain clear client communication.
· Participate in client meetings to review issues, propose solutions, and strengthen relationships.
· Perform user account provisioning/decommissioning, printer installations, and hardware/software deployments.
· Maintain servers and workstations with current patches, virus definitions, and security updates via RMM tools.
· Track and manage hardware/software inventories and licensing renewals.
· Review environments for recurring issues and recommend long-term solutions.
· Create and maintain detailed documentation and knowledge base articles.
· Mentor junior team members, providing guidance without taking over tasks.
· Participate in a rotating on-call schedule (one week at a time, 24x7).
 
Education &amp; Experience
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience • 4+ years in a technical support or engineering role • 4+ years in customer service • Industry certifications preferred (Microsoft, Citrix, VMware, etc.)
Benefits
· 401(k) with company match
· Health, dental, vision, and life insurance
· Flexible Spending Account (FSA) &amp; Health Savings Account (HSA)
· Paid time off (PTO) &amp; holidays
· Paid disability insurance
· Employee assistance program
· Ongoing training opportunities
· Bonus pay opportunities
· Collaborative, team-oriented culture
Requirements:
 
Required Skills &amp; Experience
· Windows Server and Desktop Administration· Active Directory / Group Policy Configuration· Microsoft O365 Administration· Backup Systems Administration and Restoration (Datto, Azure Backup, Veeam, Commvault, Acronis preferred)· Citrix Environment Management (RDWeb, Licensing, Citrix Management)· Print Server and Print Management· Application Server Connectivity (TSPrint, TSScan)· Remote Desktop Services Management· VMware Administration· SSL Certificate Management and Installation· Firewall and Switch Configuration (SonicWall, Cisco preferred)· Strong Networking Knowledge (TCP/IP, DNS, DHCP, VLANs, NAT)· nAble, Automate, or other RMM tools· Gateway and Load Balancer Management· Profile Administration and Troubleshooting
Preferred Qualifications
· MS Intune and SharePoint knowledge· Visual Basic or PowerShell scripting skills· Azure and AWS Administration· Cisco IOS Administration· Web Filtering and EDR systems knowledge· Experience with EHR systems, especially NextGen· Familiarity with medical interfaces

Technical Support Consultant II

<h3>Job Description</h3>
Job DescriptionHudson, NH Description:
As a recipient of the Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martin's top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of mission critical interconnect solutions. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, installation and logistics management. 
 
The Technical Solutions Engineer will be responsible for the engineering of kSARIA's fiber optic and copper cable assemblies in support of new sales opportunities. The position will be responsible for generating cost estimates and drafting proposals for potential applications for military/ aerospace fiber optic and copper assembly products. Good communications skills, written and verbal, are a must for this position. The individual will report to the Technical Solutions Manager and will interface with Order Administration, Process Engineering, and Production functions in order to achieve the goal of securing new business. 
 
The Technical Solutions Engineer will collaborate with Sales and Production engineering to ensure the best solution for the customer's proposal. The Technical Solutions Engineer will be expected to pull together all necessary information into a coherent proposal for submittal to the customer. 
 
kSARIA offer a comprehensive benefit plan including medical, dental, vision, LTD, GTL, Paid holidays, PTO, 401(k) and more.
 
Responsibilities include the following:
 
<ul>
<li>Drafting proposals for customer applications</li>
<li>Interfacing with customers to ensure the best cable design</li>
<li>Respond to customer request for status of proposals</li>
<li>Interface with outside suppliers for specification, price, and delivery of components with support from the Materials Manager</li>
<li>Engineering design (CAD) of products to meet customers' requirements </li>
<li>Management of the transfer of new products into manufacturing</li>
<li>Management and tracking of proposal requests</li>
<li>Create Bill of Materials</li>
</ul>
 
Requirements:
<ul>
<li>Proven track record as an applications engineer</li>
<li>Knowledge of fiber optic termination processes – preferred (company will train if necessary)</li>
<li>Knowledge of Wire and cable harness processes</li>
<li>Excellent communication skills, both verbal and written</li>
<li>Detail oriented and quality metric driven</li>
<li>US Citizenship required for US Department of Defense work.</li>
<li>Exceptional working knowledge of all MS Office software products (Word, Excel, etc.)</li>
<li>Working knowledge of a drawing software tool such as Solidworks, AutoCAD, or equivalent</li>
<li>Minimum of 2-5 yrs experience</li>
<li>BS in a technical discipline</li>
<li>Fluency in English (verbal and written)</li>
<li>Familiarity with military fiber optics and military connectors is a plus.</li>
<li>Must be a US Person for DoD purposes</li>
</ul>
kSARIA is an Equal Opportunity Employer/Disabilities/Veterans
PM19
 
PI47b4715643d0-25405-38274176

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