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<h3>Job Description</h3>
Job Description
Please complete an application at our website, <a href="http://www.blackburnsmed.com/careers" target="_blank">www.blackburnsmed.com/careers</a>
Customer/Patient Service Representative
Join Our Team as a Customer/Patient Service Representative at Blackburn’s!
Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, Blackburn’s is looking for someone like you to join our Corporate Office team as a Customer/Patient Service Representative.
About the Role: As a Customer/Patient Service Representative, you will be the frontline connection between Blackburn’s and our valued customers and patients. You will handle inquiries, resolve concerns, and ensure that our customers and patients receive the exceptional service they deserve. This role requires a detail-oriented individual with excellent communication skills who enjoys solving problems and working in a collaborative environment.
Key Responsibilities:
<ul>
<li>Process incoming phone and fax orders efficiently.</li>
<li>Provide top-tier service to customers, patients, and referral sources.</li>
<li>Manage patient accounts and coordinate scheduling of services.</li>
<li>Maintain patient files and produce delivery paperwork.</li>
<li>Troubleshoot and resolve customer and patient issues with equipment and orders.</li>
<li>Collaborate with various departments to ensure seamless service delivery.</li>
<li>Educate customers and referral sources on products and services.</li>
</ul>
Why Blackburn’s?
<ul>
<li>Work in a supportive and collaborative environment where your contributions are valued.</li>
<li>Opportunities for professional growth and development through workshops and seminars.</li>
<li>A chance to make a real difference in the lives of our customers by providing essential services.</li>
</ul>
Join Us! If you’re ready to take on a role that’s both challenging and rewarding, we want to hear from you! Apply today and become a part of the Blackburn’s team, where we are committed to delivering excellence every day.
Company DescriptionBlackburn's is a growing durable medical equipment and pharmacy services provider who is always seeking qualified, dedicated individuals to add to its team atmosphere. Our team strives to provide the best support and services to our customers .Established in 1936 as an independent community pharmacy, Blackburn's Physicians Pharmacy, Inc. (d/b/a BLACKBURN’S) has evolved into an award-winning comprehensive provider. We provide medical equipment, supplies and pharmaceuticals for the healthcare market, serving hospitals, nursing homes, physicians’ offices, wound care centers, home care and individuals. Our team strives to provide the best support and services to our customers and we in return will provide a rewarding career with stability and the potential for growth. 
<h3>Company Description</h3>
Blackburn's is a growing durable medical equipment and pharmacy services provider who is always seeking qualified, dedicated individuals to add to its team atmosphere. Our team strives to provide the best support and services to our customers .Established in 1936 as an independent community pharmacy, Blackburn's Physicians Pharmacy, Inc. (d/b/a BLACKBURN’S) has evolved into an award-winning comprehensive provider. We provide medical equipment, supplies and pharmaceuticals for the healthcare market, serving hospitals, nursing homes, physicians’ offices, wound care centers, home care and individuals. Our team strives to provide the best support and services to our customers and we in return will provide a rewarding career with stability and the potential for growth.

Customer Service Representative

<h3>Job Description</h3>
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Personally exhibits, recruits and coaches associates consistent with Core Behaviors</li>
<li>Responsible for promoting culture of safety</li>
<li>Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. </li>
<li>Analyze and assess customer needs completely and accurately with efficiency.</li>
<li>Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.</li>
<li>Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material’s to fill customer orders.</li>
<li>Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. </li>
<li>Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. </li>
<li>Develop a detailed working knowledge of Blackhawk policies, procedures and practices.</li>
<li>Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers’ systems/websites and usage of those systems. </li>
<li>Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.</li>
<li>Perform other duties as assigned </li>
<li>Perform work in accordance to ISO processes and procedures</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Excellent written and verbal communications skills utilizing phone, email and instant message.</li>
<li>Excellent critical thinking skills to analyze and solve problems.</li>
<li>Diligent and detail oriented.</li>
<li>Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.</li>
<li>Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.</li>
<li>Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)</li>
<li>Experience in industrial field, B2B sales and/customer service.</li>
</ul>

SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. </li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum 1 year previous experience in customer service or inside sales preferred.</li>
<li>Experience in cutting tools, abrasives and MRO areas preferred.</li>
<li>Experience with Microsoft office suite required.</li>
</ul>

CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
PPE REQUIRED: 
<ul>
<li>Wrist rest for keyboard and mouse pad</li>
</ul>
 
BENEFITS:
<ul>
<li>Health Insurance BCBS of OK HDHP</li>
<li>HSA with Employer match (must meet criteria)</li>
<li>Dental and Vision Insurance</li>
<li>401K Plan and Company Match</li>
<li>FSA (Full FSA, Limited FSA, and Dependent FSA)</li>
<li>Company paid Long Term and Short-Term Disability</li>
<li>Company paid basic Life Insurance and AD&amp;D/</li>
<li>Supplemental life and AD&amp;D/Dependent life</li>
<li>Ancillary Critical Illness Insurance (Wellness Rider Included)</li>
<li>Ancillary Accident Insurance (Wellness Rider Included)</li>
<li>Ancillary Hospital Indemnity</li>
<li>Employee Assistance Program (EAP) – Includes concierge services and travel assistance.</li>
<li>Paid Time Off</li>
<li>Holiday Paid Time Off</li>
<li>Gym Reimbursement</li>
<li>Quarterly Wellness challenge with a chance to will money or prizes</li>
<li>Tuition Reimbursement – after 1 year of employment</li>
</ul>
*BlackHawk Industrial is an Equal Opportunity Employer
**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

<h3>Job Description</h3>
Job Description
As an Entry-Level Customer Service Representative at Pratica, you will be the first point of contact for customers requesting equipment assistance. Your role will include triaging technical calls, perform initial troubleshooting, and accurately capture detailed information to open service tickets. If the issue is not resolved at Tier 1, you will escalate cases to internal technical specialists for further diagnostics and service scheduling. This position requires the ability to manage a high volume of calls daily, multitask effectively, and handle customer frustrations with patience and professionalism while ensuring follow-up on open cases until resolution. Additionally, you will assist with administrative tasks to support the service department’s operational efficiency.
About Us Pratica Products Inc. (DBA Pratica USA) is the U.S. subsidiary of a leading Brazilian manufacturer of high-speed ovens and commercial kitchen equipment, proudly serving the foodservice industry nationwide since 2015. In addition to sales and distribution, Pratica provides technical assistance for warranty equipment through an internal team of experienced technicians and a network of authorized service companies across the country. We are committed to providing exceptional support to our customers, ensuring their kitchens continue to operate efficiently with minimal downtime.
Key Responsibilities
<ul>
<li>Receive direct calls from end customers requesting assistance with their equipment; perform Tier 1 troubleshooting by asking relevant questions, guiding customers through basic tests, and documenting all findings accurately.</li>
<li>Open and maintain service tickets in the system, ensuring clear, detailed notes for technical escalation when necessary.</li>
<li>If unable to resolve the issue, escalate calls to internal technical specialists for advanced diagnostics or direct the call to other departments as needed.</li>
<li>Track open tickets and follow up with customers until issues are fully resolved, maintaining proactive communication throughout.</li>
<li>Support the service department with document management, data entry, call tracking, and other administrative tasks as assigned.</li>
<li>Maintain a professional, empathetic, and customer-focused approach, even under pressure and high call volume.</li>
<li>Work closely with internal technical teams and authorized service partners to ensure seamless issue resolution.</li>
<li>Stay updated on Pratica’s products, warranty policies, and procedures to provide accurate information to customers.</li>
<li>Provide feedback to the service manager regarding recurring issues or customer pain points to improve the customer experience.</li>
</ul>
Required:
<ul>
<li>High school diploma or equivalent.</li>
<li>18 years or older.</li>
<li>Excellent verbal and written communication skills in English (Spanish a plus).</li>
<li>Strong active listening skills and the ability to ask the right questions during technical triage.</li>
<li>Comfortable with high-volume call environments and multitasking under pressure.</li>
<li>Basic technical aptitude and willingness to learn about Pratica’s equipment and troubleshooting procedures.</li>
<li>Proficiency in Microsoft Office Suite and familiarity with CRM or ticketing systems (Zendek is a plus).</li>
<li>Strong organizational and time management skills.</li>
<li>A patient, empathetic, and customer-focused mindset.</li>
<li>Ability to sit or stand for extended periods while using a computer and phone.</li>
<li>Reliable and punctual, with a strong sense of responsibility.</li>
</ul>
Preferred:
<ul>
<li>1+ year of experience in customer service, technical support, or administrative support in a call center or technical environment.</li>
<li>Experience in the commercial kitchen equipment industry or similar technical industries.</li>
<li>Familiarity with warranty claims processes and service ticket management.</li>
</ul>
What We Offer
<ul>
<li>Competitive Salary</li>
<li>Training and continuous skill development.</li>
<li>A collaborative and supportive team environment.</li>
<li>Opportunities to build technical support and administrative skills.</li>
<li>The chance to contribute to a company that values excellent customer service and technical reliability.</li>
</ul>
Company DescriptionPrática Products, a U.S. subsidiary of a leading Brazilian company, has been operating in the U.S. since 2015. We’ve experienced strong growth in the foodservice equipment industry and have ambitious plans for continued expansion in the years ahead. 
<h3>Company Description</h3>
Prática Products, a U.S. subsidiary of a leading Brazilian company, has been operating in the U.S. since 2015. We’ve experienced strong growth in the foodservice equipment industry and have ambitious plans for continued expansion in the years ahead.

<h3>Job Description</h3>
Job Description
Magic City Auto Group is seeking a Customer Service Representative.&nbsp; As a Customer Service Representative, you will be responsible for handling customer inquiries, customer follow up calls, resolving complaints, and providing information about our products and services. This role requires excellent communication skills and a customer-focused attitude.
Responsibilities:
<ul>
<li>Answering customer inquiries via phone, email, and in-person</li>
<li>Resolving customer complaints in a professional manner</li>
<li>Providing information about products and services</li>
<li>Follow up phone calls on service provided</li>
</ul>
Requirements:
<ul>
<li>Excellent communication skills</li>
<li>Customer-focused attitude</li>
<li>Problem-solving skills</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
About the Company:
Magic City Auto Group has been a trusted full-service Ford and Lincoln dealership in Roanoke since 1938, consistently earning customer loyalty generation after generation. We expanded our operations to the Lexington Area in 2015, the Covington area in 2018, and the Bedford area in 2022. Many of our team members have been here for 20 years or more, bringing a level of experience and stability that is shown in every interaction. We’re committed to delivering exceptional service across sales, parts, service, and collision repair while supporting long-term careers for our employees.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

<h3>Job Description</h3>
Job Description
Account Manager (Inside Sales) for Fairfield,NJ
Company Overview:
Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.
Job Summary:
As an Account Manager you will perform a variety of duties to ensure our customers’ satisfaction.
Responsibilities:
<ul>
<li>Meets and exceeds all customer expectations.</li>
<li>Handles customer requests with a sense of urgency.</li>
<li>Builds and maintains customer and vendor relationships.</li>
<li>Maintains and promotes strong customer relationships both internally and externally.</li>
<li>Effectively communicates/engages with internal and external customers.</li>
<li>Serves as the key contact for any issues from the quote to invoicing.</li>
<li>Accurately processes quotes, orders, returns, and purchasing via phone, fax, email, and the use of the ERP. Processing these transactions may be via communication directly with the customer and in conjunction with outside sales representatives.</li>
<li>Estimates date of delivery to customer, based on production and delivery schedules.</li>
<li>Manages multiple priorities.</li>
<li>Reviews open order reports daily, ensuring customer expectations are being met.</li>
<li>Issues and follows up on purchase orders to vendors.</li>
<li>Follows through on each transaction to completion.</li>
<li>Keeps up to date with new product, inventory, market conditions, and industry trends.</li>
<li>Ensures that all efforts are in line with the business goals and objectives.</li>
<li>Works closely with outside sales, operations, and accounting teams.</li>
<li>Communicates with outside sales on potential leads and opportunities from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, dealer resellers, business directories, websites, and other sources.</li>
<li>Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.</li>
<li>Provides new customer data and current customer data to the AR Department</li>
<li>Maintains multiple customer engagement platforms, CRM, email, phone, and calendar.</li>
<li>Some travel may be required for the following: business development, continuous improvement, installs, customer sites, trade shows, and product training.</li>
<li>Represents the company in a professional manner at all times.</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>Organization and prioritization skills</li>
<li>&nbsp;Strong attention to detail</li>
<li>Ability to work as part of a team and collaborate with colleagues</li>
<li>Strong written and verbal communication skills</li>
<li>Strong math and computer skills</li>
<li>&nbsp;Proficient in Microsoft Office (Outlook, Excel, Word)</li>
</ul>
Work Environment :
This job operates in a clerical office setting. The role routinely uses standard office equipment such as computers, phones, and photocopiers. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands:
The physical demands described here are representative of those that must be met by any applicant. This is largely a sedentary role, this would require the ability to lift up to 25 pounds at times, open filing cabinets and bend or stand as necessary.
Position Type and Expected Hours of Work:
This is a full-time position in office. Typical workdays and hours are Monday through Friday, some overtime and weekends required.
Company DescriptionBelt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products. 
<h3>Company Description</h3>
Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.

<h3>Job Description</h3>
Job Description
Job Summary: The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The representative follows established procedures to provide answers or refers calls to appropriate staff, handling typical questions focused on order status, product information, account status, pricing, and services.
Major Responsibilities/Activities: 
Customer Interaction: 
<ul>
<li>Field inbound customer service support calls, often during periods of high volume.</li>
<li>Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale.</li>
<li>Act as a liaison to the sales team and share leads.</li>
<li>Apply active listening skills, interject, and paraphrase appropriately to best understand the customer’s needs and wants.</li>
<li>Provide knowledgeable answers to questions about products, pricing, and availability.</li>
<li>Help customers navigate the website and place orders online.</li>
<li>Work with customers to resolve product returns, shipping inquiries, and order status questions.</li>
<li>Answer questions from customers or individuals on how a product operates or direct them to the appropriate person.</li>
</ul>
Order and Inventory Quote Management: 
<ul>
<li>Process orders in a fast-paced environment.</li>
<li>Edit orders received for price and specifications.</li>
<li>Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed.</li>
<li>Accurately enter data into the computer system.</li>
<li>Record or file copies of orders received.</li>
<li>Follow up on orders to ensure delivery by specified dates.</li>
<li>Compute price, discount, and shipping charges as required.</li>
<li>Receive and check customer complaints.</li>
<li>Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.</li>
<li>Make sure that quotes are processed through the quoting process in a timely manner.</li>
<li>Type quotes and maintain files for all processed quotes.</li>
<li>Responsible for sending new pricing, with the correct multiplier, to all customers.</li>
</ul>
Administrative Support: 
<ul>
<li>Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records.</li>
<li>Compile statistics and prepare various reports for management, as needed.</li>
</ul>
Additional Duties: 
<ul>
<li>Troubleshoot customer service problems.</li>
<li>Work with internal departments to meet customer needs.</li>
<li>Perform other related job duties as assigned.</li>
</ul>
Minimum Requirements:
<ul>
<li>High School Diploma</li>
<li>One year of professional customer service experience preferred but not required</li>
<li>Experience in a manufacturing or garage door industry preferred</li>
</ul>

Essential Mental/Physical Functions:
<ul>
<li>Read and interpret documents such as procedure manuals, work instructions, software manuals.</li>
<li>Write routine reports and correspondences.</li>
<li>Speak and communicate well with customers.</li>
<li>Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages.</li>
<li>Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs.</li>
<li>Become familiar with all products lines and customer base.</li>
<li>Become familiar with the computer system (SAP) and be able to input and retrieve data.</li>
<li>Individuals may need to sit or stand as needed.</li>
<li>May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.</li>
<li>Proper lifting techniques required. May include lifting up to 25 pounds for files.</li>
<li>The performance of this position may occasionally require exposure to the warehouse areas, therefore, he or she should be physically able to safely maneuver in that environment.</li>
</ul>
Who we are
Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.
Additional Comments
Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

<h3>Job Description</h3>
Job Description
QUALIFICATIONS
Highest commitment to quality customer service with the ability to work within a team and unsupervised.
Excellent communication skills, both written and verbal.
Ability to multi-task and work in a fast paced environment.
Strong computer skills; Ability to learn and work with new programs.
High school diploma or GED required; Associates degree or higher preferred
Must have valid driver's license and a car that can be used for work.
Bilingual language skills a plus.
Must possess a strong work ethic and be a self-starter!!
Able to lift 50 pounds if needed.
PAY AND REPORT TO STRUCTURE
This is an hourly position with a monthly bonus tied to trailing collections and gross margin % of the branch. This position reports directly to the Selling Branch Manager. Daily/Weekly schedule is set by the Selling Branch Manager.
DUTIES AND RESPONSIBILITIES
This position is primarily responsible for all of the general office tasks including but not limited to the following:
ADMINISTRATIVE
Filing, data entry of all types, taking applications, answering phones, processing and payout of employees, inventory, and customer setup and accuracy. Assist Branch Manager as needed with dispatch.
SALES/CUSTOMER SERVICE
This position also is responsible for customer service calls to ensure that we are providing world class service that exceeds customer expectations, telemarketing, appointment setting, follow up calls to clients to confirm orders for next morning, sending out introductory letters to prospective customers always trying to get the personal appointment, following up on those as well as generally trying to build the business and provide the best customer service possible to both customers and employees.
COLLECTIONS
This position is responsible for keeping customer billing accounts in order according to company standards set. Making “first invoice” calls to new customers and keeping detailed, up to date notes in our software. Perform collections calls to client’s daily/weekly. Ensure client has necessary paperwork to pay invoices timely.
Company DescriptionFast growing staffing company focused on blue collar staffing for small and medium businesses. 
<h3>Company Description</h3>
Fast growing staffing company focused on blue collar staffing for small and medium businesses.

<h3>Job Description</h3>
Job DescriptionJob Summary: We are seeking a dedicated, proactive and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to effectively resolve customer issues. This role is crucial in ensuring a high level of customer satisfaction and supporting our customers with their inquiries and concerns. Key Responsibilities: ·&nbsp; &nbsp; &nbsp; &nbsp;Respond to customer inquiries via phone and email in a timely and professional manner.·&nbsp; &nbsp; &nbsp; &nbsp;Provide accurate information about products, services, and policies.·&nbsp; &nbsp; &nbsp; &nbsp;Assist customers with processing orders, and handling returns or exchanges.·&nbsp; &nbsp; &nbsp; &nbsp;Document customer interactions and feedback accurately in our CRM system.·&nbsp; &nbsp; &nbsp; &nbsp;Resolve customer complaints and issues, ensuring a positive resolution and customer satisfaction.·&nbsp; &nbsp; &nbsp; &nbsp;Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.·&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to address complex issues and improve service delivery.·&nbsp; &nbsp; &nbsp; &nbsp;Identify opportunities to enhance the customer experience and suggest process improvements. Requirements ·&nbsp; &nbsp; &nbsp; &nbsp;Previous experience in a customer service role is preferred.·&nbsp; &nbsp; &nbsp; &nbsp;Clear, concise, and effective communication skills, both written and verbal.·&nbsp; &nbsp; &nbsp; &nbsp;Exceptional active listening skills.·&nbsp; &nbsp; &nbsp; &nbsp;Empathetic mindset to build trust and rapport with our participants.·&nbsp; &nbsp; &nbsp; &nbsp;Strong problem-solving abilities and attention to detail.·&nbsp; &nbsp; &nbsp; &nbsp;Must be able to remain calm and composed when dealing with our participants.·&nbsp; &nbsp; &nbsp; &nbsp;Ability to handle multiple tasks and work efficiently in a fast-paced environment.·&nbsp; &nbsp; &nbsp; &nbsp;Proficiency with CRM software and Microsoft Office Suite.·&nbsp; &nbsp; &nbsp; &nbsp;Positive attitude and ability to work both independently and as part of a team.·&nbsp; &nbsp; &nbsp; &nbsp;A polished demeanor and a high level of personal responsibility.·&nbsp; &nbsp; &nbsp; &nbsp;High School Diploma·&nbsp; &nbsp; &nbsp; &nbsp;Bilingual, English/Spanish not required, but highly favorable.·&nbsp; &nbsp; &nbsp; &nbsp;Must be able to pass clean criminal background check.·&nbsp; &nbsp; &nbsp; &nbsp;Must be able to pass drug screening with a negative result.

<h3>Job Description</h3>
Job Description
About Us: At North Carolina On-site, we’re driven by our mission to make a real difference in the lives of those in need. Through the generous support of our donors and partners, we raise funds for critical programs that uplift our community. We believe in building meaningful connections with everyone we work with, and we're looking for a caring and dedicated Customer Service Representative to join our team and provide exceptional support to our donors, event coordinators, and community partners.
Job Overview: As a Customer Service Representative, you’ll be an essential part of building and nurturing strong relationships with our donors. You’ll educate them on how their contributions are making a difference, assist with donation processing, and ensure that each donor feels valued and appreciated. Your work will directly support our mission of service, compassion, and community outreach.
Key Responsibilities:
<ul>
<li>
Deliver excellent customer service by providing assistance and support in person.
</li>
<li>
Help donors with donation processing, including issuing receipts.
</li>
<li>
Address donor inquiries or concerns with empathy, professionalism, and care to ensure an outstanding experience.
</li>
<li>
Maintain accurate donor records and ensure timely acknowledgment of contributions.
</li>
<li>
Work closely with the fundraising team to keep donors engaged and informed about our programs and initiatives.
</li>
<li>
Assist in crafting personalized thank-you messages and other donor communications.
</li>
<li>
Promote our charity’s mission and programs, encouraging new donations and volunteer involvement.
</li>
</ul>
Qualifications:
<ul>
<li>
Previous customer service experience, especially in the nonprofit or charity sector, is a plus.
</li>
<li>
Strong communication skills with the ability to connect positively with diverse groups.
</li>
<li>
Compassionate, patient, and empathetic, with a deep passion for our cause.
</li>
<li>
Professionalism in managing sensitive information.
</li>
<li>
Excellent organizational skills and attention to detail.
</li>
</ul>
What We Offer:
<ul>
<li>
Competitive weekly salary, plus performance-based incentives.
</li>
<li>
Comprehensive training and ongoing support.
</li>
<li>
Opportunity to work alongside a passionate, mission-driven team.
</li>
<li>
The chance to make a meaningful impact in your community.
</li>
</ul>
We are an equal opportunity employer and encourage all qualified individuals to apply. Background screenings are required.
Company DescriptionAt North Carolina On-site, we customize our approach to support professionals at every stage of their career, whether you're just starting out or looking to take the next big step. We connect talented individuals with organizations in meaningful ways, creating opportunities that lead to lasting professional relationships. Let us help you enhance your career and build a brand that stands out! 
<h3>Company Description</h3>
At North Carolina On-site, we customize our approach to support professionals at every stage of their career, whether you're just starting out or looking to take the next big step. We connect talented individuals with organizations in meaningful ways, creating opportunities that lead to lasting professional relationships. Let us help you enhance your career and build a brand that stands out!

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation - BASE PLUS COMMISSIONS</li>
<li>Career Growth Opportunities</li>
</ul>
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.&nbsp; Responsibilities &nbsp;
<ul>
<li>Identify the reason for the customer needs, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Meet personal and team quotas</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred&nbsp;</li>
<li>Comfortable using computers and customer management software</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

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