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<h3>Job Description</h3>
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Manchester, New Hampshire. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service to our customers by addressing their inquiries and resolving issues promptly and with attention to detail. If you excel in communication and thrive in a dynamic environment, this opportunity is perfect for you.
 
<ul>
<li>Serve as the primary point of contact for customer inquiries related to order status, shipping, and delivery issues.</li>
<li>Coordinate with warehouse distribution centers to ensure timely picking, packing, and shipping of orders using Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).</li>
<li>Collaborate with procurement and sourcing teams to manage vendor relationships and ensure inventory levels meet demand planning requirements.</li>
<li>Utilize data analysis skills and tools such as Tableau and SQL to monitor key performance indicators (KPIs), identify root causes of delays or errors, and implement process improvements.</li>
<li>Oversee inventory management and control processes, including stocking, materials handling, and warehouse experience to optimize stock levels.</li>
<li>Manage freight logistics, including 3PL providers, NVOCC operations, shipping &amp; receiving procedures, and transportation planning for efficient order fulfillment.</li>
<li>Assist in contract negotiations with vendors and carriers to optimize pricing strategies while maintaining quality standards.</li>
<li>Support demand planning activities by analyzing sales trends, forecasting needs, and coordinating with production planning teams.</li>
<li>Contribute to supply chain analytics initiatives aimed at enhancing overall efficiency, cost reduction, and profit &amp; loss management.</li>
</ul>
 
<ul>
<li>Proven experience in supply chain management, warehouse distribution, or logistics roles with familiarity in warehouse management systems (WMS), ERP systems (such as Sage X3, SAP or AS400), and transportation management systems.</li>
<li>Strong data analysis skills with proficiency in SQL, Tableau, or other analytics tools; experience with data collection and report generation is essential.</li>
<li>Knowledge of procurement processes including sourcing, vendor management, contracts, pricing strategies, and category management.</li>
<li>Experience with freight forwarding (including NVOCC), shipping &amp; receiving procedures, inventory control, demand planning, production planning, and materials management.</li>
<li>Mechanical knowledge related to warehouse equipment such as forklifts is a plus.</li>
<li>Excellent negotiation skills coupled with the ability to analyze supply chain data for process improvements.</li>
<li>Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.</li>
<li>Strong communication skills for effective collaboration across departments including logistics providers, suppliers, and internal teams. This role is integral to ensuring seamless supply chain operations through proactive customer service coordination combined with analytical insights that drive continuous improvement efforts within our organization.</li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description
Apply today, work tomorrow, and get paid weekly! Looking for advancement opportunities? We're hiring now for a Clerical Customer Service in Twin Falls, ID.
What We Offer
<ul>
<li>
Weekly pay of $16.00 per hour
</li>
<li>
Direct deposit &amp; debit card payment options
</li>
<li>
Health, vision, dental, life, and disability insurance
</li>
<li>
Weekly Pay
</li>
<li>
Training provided
</li>
</ul>
Clerical Customer Service Tasks &amp; Duties
<ul>
<li>
Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional / positive voice and manner
</li>
<li>
Up-sell and cross-sell
</li>
<li>
Able to generate sales leads from calls
</li>
<li>
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
</li>
<li>
Memorize, recall, or research answers quickly
</li>
<li>
Assess customers’ needs and provide the correct solution
</li>
<li>
Learn and follow all customer service procedures and policies
</li>
<li>
Meet and go above personal and team targets, goals, and quotas
</li>
<li>
Aim for customer resolution and return
</li>
<li>
Record, organize and file customer interactions and profile/account changes
</li>
<li>
Address returns, refunds, and shipping tracking numbers
</li>
</ul>
Clerical Customer Service Shift Info
<ul>
<li>
Day Shift, 8:00 am to 5:00 pm
</li>
<li>
Monday - Friday
</li>
</ul>
Clerical Customer Service Qualifications (Requirements/Skills)
<ul>
<li>
Clerical Customer Service experience preferred
</li>
<li>
Able to pass a pre-employment drug screen
</li>
<li>
Able to pass a background check
</li>
<li>
Able to work in the US
</li>
<li>
Previous experience in customer support, client services, sales, or a related field
</li>
<li>
Excellent at communicating over the phone and handling phone systems
</li>
<li>
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
</li>
<li>
Able to concentrate on multiple problems at once
</li>
<li>
Excellent time management and prioritization skills
</li>
<li>
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
</li>
<li>
Customer-focused for positive customer experience and resolution
</li>
<li>
Able to pass a background&nbsp;check&nbsp;
</li>
<li>
Able to work in the US.&nbsp;
</li>
</ul>
Apply today! Clerical Customer Service jobs in the Twin Falls, ID area go fast!
About Ascend Staffing
Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits, and achieve your goals, you’ve come to the right place.
<ul>
<li>
We do what we say we will do.
</li>
<li>
We are direct and transparent.
</li>
<li>
We find real opportunities with great employers.
</li>
</ul>
Contact Us
Ascend Staffing: Twin Falls Branch Visit Us: 812 Shoshone St E , Twin Falls, ID Call Us: 208-733-5627 Text Us: 2083705497 Visit Us Online: <a href="https://www.ascendstaffing.com/twin-falls/" target="_blank">https://www.ascendstaffing.com/twin-falls/</a>
ID#38198892
@2008
@IN2008
@ZR2008
@TAL2008
Company DescriptionA True Partner in Your Success: Ascend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend. What We Offer: Weekly Pay Direct Deposit and Debit Card Payment Options Medical, Dental, and Vision Coverage Life and Short-term Disability Insurance Our Purpose Statement: Our purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success. The Ascend Difference: We do what we say we will do. We are direct and transparent. We find real opportunities with great employers. We support our talent every step of the way. We make a difference in people’s lives. How We Help You: Our recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements. We are always looking for great people. Apply today! 
<h3>Company Description</h3>
A True Partner in Your Success:\r\nAscend staffing has been connecting great people with great opportunities for over 50 years. Many of our talented workers stay with us for years because they like what they get from Ascend. \r\n\r\nWhat We Offer:\r\nWeekly Pay\r\nDirect Deposit and Debit Card Payment Options\r\nMedical, Dental, and Vision Coverage\r\nLife and Short-term Disability Insurance\r\n\r\nOur Purpose Statement:\r\nOur purpose is to partner with employees, clients, and the community to create opportunities for growth and mutual success.\r\n\r\nThe Ascend Difference:\r\nWe do what we say we will do.\r\nWe are direct and transparent.\r\nWe find real opportunities with great employers.\r\nWe support our talent every step of the way.\r\nWe make a difference in people’s lives.\r\n\r\nHow We Help You:\r\nOur recruiters aren’t just about filling jobs. They are about helping you achieve your goals. We put thousands of people to work every year in temporary, temporary-to-hire and direct hire placements.\r\n\r\nWe are always looking for great people. Apply today!

RECEPT/CUSTOMER SERVICE

<h3>Job Description</h3>
Job Description
Reeder Distributors, Inc. is looking for a Customer Service Representative with a personable and professional demeanor who is extremely detail oriented. This role serves as a liaison for customers, providing product and service information while resolving issues with accuracy and efficiency. The position requires problem-solving skills, strong communication, and constant interaction with both customers and co-workers. Customer satisfaction is at the heart of this role.
 
Schedule: Monday through Friday from 8am to 5pm
Location: Fort Worth, TX
 
Responsibilities of a Customer Service Representative
<ul>
<li>Manage a high volume of incoming calls and route them promptly to the correct department or staff member</li>
<li>Greet visitors and customers, identify their needs, and ensure a positive experience</li>
<li>Build strong relationships and trust with customer accounts through clear and professional communication</li>
<li>Provide accurate, complete, and timely information using approved tools and resources</li>
<li>Consistently meet individual and team performance goals, including service metrics and call handling targets</li>
<li>Resolve customer complaints by offering effective solutions within established timeframes and following up to ensure satisfaction</li>
<li>Adhere to company communication standards, procedures, and policies</li>
<li>Proactively engage with customers to enhance their experience and exceed expectations</li>
<li>Provide professional and courteous support at the Customer Pick-Up Window, ensuring customer needs are met promptly and a positive experience is delivered at every interaction.</li>
</ul>
 
Job Requirements of a Customer Service Representative
<ul>
<li>Proven customer support experience or experience as a client service representative</li>
<li>Track record of being a problem solver with an over-achieving mindset</li>
<li>Detail-oriented and organized with strong interpersonal skills </li>
<li>Strong phone contact handling skills and active listening</li>
<li>Familiarity with CRM practices</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>High school degree</li>
</ul>
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Customer Service Representative - Join Our Dynamic Team!
Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Bozeman, where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.
About Culligan: Culligan of Bozeman, is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family-owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top-tier drinking water solutions to our valued customers.
What Culligan Offers:
<ul>
<li>Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.</li>
<li>Career growth opportunities through training and development.</li>
<li>Competitive base pay, commission, Merit increases, and bi-annual employee incentives.</li>
<li>401k with employer match.</li>
<li>Achieve work-life balance with a consistent Monday-Friday 8AM-4:30PM schedule.</li>
<li>7 paid Holidays and a competitive PTO package. </li>
</ul>
Key Responsibilities:
<ul>
<li>Effectively communicate our products and services to customers.</li>
<li>Address general water quality concerns and inquiries.</li>
<li>Handle payments, invoices, and assist with collections.</li>
<li>Efficiently schedule deliveries and service appointments.</li>
</ul>
Desired Qualities:
<ul>
<li>Strong communication skills, both verbal and written.</li>
<li>Quick problem-solving abilities for addressing unique customer needs.</li>
<li>Meticulous attention to detail to ensure accuracy.</li>
<li>Willingness to become a water treatment expert through training.</li>
<li>Proficiency in Microsoft Office, data entry, and documentation.</li>
<li>Collaborative team player with a friendly demeanor.</li>
</ul>
Join Culligan Water and embark on a rewarding career in a professional environment where your skills and dedication will be valued. Apply today and be a part of our success story!
Fine Print: to be a CSR at our dealership you will be subject to a pre-employment background check, and drug screening offer of employment. In addition, a high school diploma or equivalent is required. Pay Range$20—$22 USDCheck out all of our awesome career opportunities at Culliganwater.com/careersThe Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

<h3>Job Description</h3>
Job DescriptionAbout SchureMed
SchureMed (Schuerch Corporation) is a Boston-area medical device manufacturer serving hospitals and surgical teams worldwide. We're hiring a Customer Service Representative to own order flow, customer communications, and cross-team coordination.
Responsibilities
<ul>
<li>
Manage accounts and orders to meet customer needs and business requirements; communicate proactively (order acknowledgments, shipping details, delays).
</li>
<li>
Process customer orders accurately and on time via email, phone, and fax.
</li>
<li>
Serve as the primary contact for product and order inquiries.
</li>
<li>
Coordinate with third-party distribution partners to ensure accurate, on-time delivery.
</li>
<li>
Initiate RMAs promptly and keep customers informed throughout the return process.
</li>
<li>
Monitor all communication channels for potential complaints and escalate immediately to Quality.
</li>
<li>
Follow internal customer service procedures and standards; maintain compliance with corporate policies and quality system requirements.
</li>
<li>
Perform other duties as assigned.
</li>
</ul>
Qualifications
<ul>
<li>
2+ years customer service/order management (manufacturing or medical device a plus)
</li>
<li>
Clear written and verbal communication; calm, solutions-oriented style
</li>
<li>
Proficiency with QuickBooks Desktop 2024 (Enterprise) and basic UPS/FedEx tools
</li>
<li>
Strong attention to detail, organization, and follow-through
</li>
<li>
Bonus: CRM experience; familiarity with RMAs, lot/serial tracking, or ISO 13485
</li>
</ul>

<h3>Job Description</h3>
Job Description
We are proud to be the fastest-growing, fully automated express car wash business in the Southeast, setting new standards for quality, speed, and customer satisfaction.
Join our team and become part of an exciting journey, working under dynamic and forward-thinking leadership that values innovation, teamwork, and personal growth. We’re seeking dedicated individuals to help us maintain our reputation for excellence and drive our continued success!
The Customer Service Associate (CSA) plays a vital role in creating a top-tier car wash experience by ensuring every customer enjoys a safe, efficient, clean, and friendly visit. Key responsibilities include loading vehicles into the tunnel, maintaining the site’s cleanliness and appearance, operating the pay station with professionalism, warmly greeting guests, and assisting customers to ensure their needs are met with exceptional service.
We offer you:
<ul>
<li>Fast-paced, high-volume environment (You won’t be bored.)</li>
<li>Active work outside (Don’t like being inside? You’ll love our work.)</li>
<li>Growth opportunity (We promote from within, Big Dan's is rapidly expanding with the opportunity of Management positions at current or future locations)</li>
<li>Paid training.</li>
<li>Hourly rate plus commission.</li>
<li>Incentive bonus opportunities.</li>
<li>Tuition assistance.</li>
<li>Free car washes!</li>
<li>Grand Opening Bonus! </li>
</ul>
We want you to:
<ul>
<li>Serve our customers in a friendly manner with a big smile!</li>
<li>Be cooperative with your team members and follow our systems.</li>
<li>Like to learn new skills in areas of safety, mechanical, and customer service.</li>
<li>Maintain a clean appearance according to our standards.</li>
<li>Be able to stand for extended periods of time.</li>
<li>Be able to lift a minimum of 25 pounds.</li>
<li>Be able to operate electronic devices.</li>
<li>Be willing to hustle and have a sense of urgency.</li>
</ul>
 Powered by ExactHire:184753

Customer Service Attendant

<h3>Job Description</h3>
Job Description
Patient Service Coordinator position with a rehabilitation clinic in Odenton, MD. 100% on-site role offering $16–$19/hour, where you’ll play a key part in supporting our patients and clinical team with exceptional service and care.
Shift: M-F (between 8am - 8pm), flexible to work 8 hours between this time
Key Responsibilities:
<ul>
<li>Greet patients and manage check-in/check-out procedures</li>
<li>Schedule appointments and verify insurance coverage</li>
<li>Handle phone calls, emails, and patient inquiries</li>
<li>Maintain accurate records and assist with billing support</li>
<li>Collaborate with clinical staff to ensure excellent patient care</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>Strong communication and organizational skills</li>
<li>Previous customer service or healthcare experience preferred</li>
<li>Comfortable working in a fast-paced, team-oriented setting</li>
</ul>
Job Type &amp; Location
This is a Contract to Hire position based out of Odenton, MD.
Pay and Benefits
The pay range for this position is $17.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Odenton,MD.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Role: Customer Service Representative
Location: Phoenix Arizona 85027 
Duration 6 months
5 days a week, onsite
 
"Job Summary
The Customer Service Representative role supports the company's contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
 
Responsibilities
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests &amp; inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and company products offered to our customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned
 
Qualifications
• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• Experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability"
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Farmington, New York. This is a contract position ideal for individuals who excel in communication and enjoy assisting customers with various inquiries. The role involves handling customer interactions and maintaining accurate records in a detail-oriented and efficient manner. Responsibilities: • Respond to incoming calls and proactively make outbound calls to address customer needs. • Assist customers by troubleshooting issues and providing clear solutions. • Schedule service appointments as required, ensuring timely and accurate coordination. • Document customer interactions and relevant details into the database system. • Maintain a detail-oriented and friendly approach while addressing customer concerns. • Collaborate with team members to ensure seamless service delivery. • Stay informed about company policies and updates to provide accurate information to customers. • Handle multiple tasks simultaneously while maintaining high-quality service. • Follow up with customers to ensure their issues are resolved satisfactorily.• Strong verbal and written communication skills to effectively interact with customers. • Proficiency in typing with a speed of at least 45 words per minute. • Experience with customer relationship management (CRM) systems. • Ability to multitask and prioritize tasks in a fast-paced environment. • Previous experience in a customer service role is preferred. • Problem-solving skills to address and resolve customer issues. • Attention to detail for accurate record-keeping. • Adaptability to work in a dynamic and changing environment.

<h3>Job Description</h3>
Job Description
Role: Customer Service Representative
Location: Chicago, Illinois 60631
Duration 6 months
5 days a week, onsite
 
"Job Summary
The Customer Service Representative role supports the company's contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
 
Responsibilities
• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests &amp; inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and company products offered to our customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned
 
Qualifications
• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• Experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability" 
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

1,134,347 Customer Service Jobs