Job Description
Job DescriptionWe are looking for technically minded Inside Sales Coordinators to join a manufacturing team in Cincinnati, Ohio in a contract-to-permanent capacity. This position is well suited for someone who can quickly grasp industrial products, respond to customer needs with urgency, and work confidently in a high-activity setting. The ideal candidate can communicate clearly with customers while interpreting specifications, identifying suitable components, and helping resolve product-related questions.
Responsibilities:
• Respond to inbound customer inquiries by phone and email, providing timely support for product questions, order needs, and application details.
• Review technical specifications and customer requirements to help identify appropriate industrial, electrical, or mechanical components.
• Enter orders accurately, prepare related documentation, and maintain organized records within internal systems.
• Support customers with basic troubleshooting by clarifying product performance, operating conditions, and application requirements.
• Coordinate with internal teams to confirm availability, pricing, and delivery details while managing multiple active requests at once.
• Generate purchase-related paperwork and assist with follow-up communication to keep orders moving efficiently.
• Prioritize a high volume of transactional work while maintaining responsiveness, accuracy, and professionalism in every interaction.
• Use standard business tools such as Microsoft Excel and Word to track information, prepare communications, and support daily sales activity.• Strong mechanical and technical aptitude with the ability to learn industrial products quickly.
• Ability to interpret product specifications and understand how components are used in industrial applications.
• Comfort discussing technical details such as heaters, sensors, controls, voltage, wattage, dimensions, and process requirements.
• Experience sourcing, recommending, or specifying industrial or electromechanical products is preferred.
• Proven ability to solve problems and guide customers through product-related questions or issues.
• Ability to stay organized and responsive in a fast-paced environment with shifting priorities and high transaction volume.
• Background in industrial distribution, electrical or mechanical supply, manufacturing support, maintenance, reliability, inside sales, or applications support is highly valued.