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<h3>Job Description</h3>
Job DescriptionA Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. This is an in-office position located in Jacksonville, FL. Local candidates only. Multiple shifts available- 1st shift, 2nd shift, 3rd shift, Overnights.&nbsp; Position Summary: The Customer Technical Support Representative provides technical support to our customers regarding their IQ Fiber internet service. In this role you will be troubleshooting customer internet connections and home Wi-Fi. You will also assist customers with new service requests, installation and service questions, and billing status. Our customer support team is a fun, energetic, and resourceful team who enjoy providing the very best customer service via phone, email, and chat while working in our Jacksonville office.&nbsp; Success in this role requires a genuine enthusiasm for technology and a keen interest in assisting customers reach a resolution using problem-solving skills.&nbsp; Essential Duties and Responsibilities:
<ul>
<li>Exceed customer expectations at every opportunity.</li>
<li>Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails).&nbsp;</li>
<li>Manage customer communications received via multiple sources – phone, email, text, &amp; social sites from potential or existing customers and respond to any questions or concerns.</li>
<li>Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered. &nbsp;</li>
<li>Complete change of service requests and make updates to accounts per customer requests.&nbsp;</li>
<li>Respond to inquiries on order status, billing questions, service availability, new product offerings, etc.</li>
<li>Provide excellent customer service support including technical troubleshooting of service issues to customers calling in or chatting in for help.</li>
<li>Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity.</li>
<li>Ensure details of the customer interaction are captured by opening trouble tickets where applicable, documenting the interaction, actions taken &amp; details of how issue was resolved.&nbsp;</li>
<li>Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete.</li>
<li>Respond to escalated calls from customers and service techs during installation or service calls.</li>
<li>Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction.</li>
<li>Ensure that service-impacting events are worked timely to minimize service outages.</li>
<li>Provide customers with updates on the progress of the work orders and/or trouble tickets.</li>
<li>Follow-up with potential customers to convert leads to orders or to finalize orders.</li>
<li>Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems.&nbsp;</li>
<li>Use communication channels to inform the team of important issues and information which will help improve team performance.</li>
<li>Effectively communicate IQ Fiber’s product and service offering.</li>
<li>Navigate through multiple systems.</li>
<li>Perform other duties as assigned.</li>
</ul>
 Qualifications and Skills:
<ul>
<li>A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results.</li>
<li>2 years of customer service experience, 1 year in a contact center setting.</li>
<li>6+ months of experience troubleshooting basic network/Wi-Fi issues, preferred.</li>
<li>Previous telecommunications experience a plus.</li>
<li>Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving.</li>
<li>Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision and able to achieve individual and team metric results.</li>
<li>Willing to learn, adapt and evolve with the team and company and develop new skills quickly.</li>
<li>Ability to learn and grasp new concepts and work through problems in a logical manner.</li>
<li>Positive attitude with a passion for helping customers and the ability to connect with people.</li>
<li>Commitment to owning customer issues from start to finish.</li>
<li>Excellent customer service skills, including positive phone demeanor.</li>
<li>Strong follow-up skills, accuracy, and attention to detail.</li>
<li>Strong technical aptitude with excellent end-user interaction skills</li>
<li>Capable of answering technical questions from technical and non-technical users.</li>
<li>Able to listen with solid analytical, problem-solving, and trouble-shooting skills with capability to solve complex problems.</li>
<li>Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems; Microsoft Dynamics a plus.</li>
<li>Strong computer skills and the ability to navigate through multiple screens.</li>
<li>Exceptional knowledge of Microsoft Office applications.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Must be able to pass criminal background check.</li>
<li>Flexibility to work mandatory overtime to meet business needs.</li>
<li>High integrity and a strong work ethic are a must.</li>
<li>Attention to detail and ability to think creatively and strategically is a must.</li>
<li>Excellent organization and time management skills.</li>
<li>Ability to interact and communicate effectively with other team members.</li>
<li>High school diploma or equivalent (higher education preferred) </li>
</ul>
 Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. &nbsp;
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Customer Technical Support Representative

<h3>Job Description</h3>
Job DescriptionThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. 
Start Date: March 09, 2026
Training Schedule: 12:00pm-9:00pm Sunday-Thursday
Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 2:00pm and 5:00pm
&nbsp;
Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
 
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
&nbsp;
&nbsp;
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
<ul>
<li>Continuously learning and turning that knowledge into customer service wins</li>
<li>Uncovering customers needs, creating solutions, and resolving problems</li>
<li>Making a positive impression on customers through a best-in-class experience</li>
<li>Representing a Fortune 100 company with professionalism and courtesy</li>
<li>Working in an open, friendly environment with a supportive, energetic team &nbsp;</li>
</ul>
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
 
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
<ul>
<li>Education: High school diploma or equivalent</li>
<li>Schedule: Ability to work a variety of schedules including nights, weekends, and holidays</li>
<li>Language: Ability to read, write, speak and understand English</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications</li>
<li>Technical Skills: MS Office, computer skills, typing</li>
<li>Skills: Communication, organization, time management, customer service</li>
<li>Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient</li>
</ul>
#ZRSM2
 CRP114 2025-67417 2025 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
<ul>
<li>Education: High school diploma or equivalent</li>
<li>Schedule: Ability to work a variety of schedules including nights, weekends, and holidays</li>
<li>Language: Ability to read, write, speak and understand English</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications</li>
<li>Technical Skills: MS Office, computer skills, typing</li>
<li>Skills: Communication, organization, time management, customer service</li>
<li>Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient</li>
</ul>
#ZRSM2
Company DescriptionCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. 
<h3>Company Description</h3>
Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.\r\n\r\nWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Customer Service Representative | Technical Support

<h3>Job Description</h3>
Job Description
TITLE: MCC Technical Support
REPORTS TO: Senior Manager/Assistant DOM
 
Overview: 
The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact.
 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
<ul>
<li>Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application.</li>
<li>Provide technical guidance to flight techs and line maintenance during active operations.</li>
<li>Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations.</li>
<li>Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures.</li>
<li>Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented.</li>
<li>Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise.</li>
<li>Assist MCC Controllers in developing action plans for unscheduled maintenance events.</li>
<li>Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events.</li>
<li>Ensure all maintenance actions meet FAA and company requirements.</li>
</ul>
SKILLS AND QUALIFICATIONS: 
<ul>
<li>Airframe &amp; Powerplant (A&amp;P) Certificate or equivalent aviation maintenance background.</li>
<li>Minimum 3 years’ experience in aircraft maintenance, technical operations, or MCC environment.</li>
<li>Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems.</li>
<li>Knowledge of chronic/repetitive defect tracking and engineering request processes.</li>
<li>Excellent communication skills for coordination with crews, vendors, and internal departments.</li>
<li>Ability to work under pressure in a high-paced operational environment.</li>
<li>Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite.</li>
</ul>
 PREFERRED QUALIFICATIONS
<ul>
<li>Previous experience in an MCC role for Part 121 or Part 135 operations.</li>
</ul>
<ul>
<li>Experience with Airbus aircraft types.</li>
<li>Familiarity with FAA regulations and reporting requirements.</li>
<li>Multilingual communication skills (Spanish, French, etc.).</li>
</ul>
WORK CONDITIONS AND SPECIAL REQUIREMENTS
<ul>
<li>Must be able to work rotating shifts, including nights, weekends, and holidays.</li>
<li>Occasional travel may be required to support operations.</li>
<li>Ability to remain on headset or phone for extended periods during operational events.</li>
</ul>
PHYSICAL DEMANDS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
 
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MCC Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: $60,000- $80,000 Salary + Benefits + Company Stock Options 
Ninth Wave, Inc. 
Junior Technical Support Representative
Location: New York City Office
 
Role Overview
Ninth Wave is seeking a Junior Technical Support Representative (JTSR) to join the Ninth Wave Team. Their primary focus will be to support clients and their use of Ninth Waves platform. The JTSR will be a L1 resourcetrained on Ninth Wave Platform (NWP) to own triage and first-touch support. They would act as a frontline triage agent handling client-facing interactions such as login issues, product usage questions, and common API configuration problems. TheJTSR filters and enriches ticketsbefore they reach JPSS, reducing noise and allowing JPSS to focus on true production-impacting issues. This role will report to the Head of Customer Success.
 
Responsibilities
<ul>
<li>Reduce ticket routing delays by properly categorizing and escalating only technical issues that require L2/L3 intervention.</li>
<li>Own knowledge base updates, ensuring frequently asked client questions are documented and reusable by the L1 team.</li>
<li>Act as the voice of Ninth Wave, ensuring customers get quick, clear, and accurate responses.</li>
<li>Assist in onboarding clients, providing API usage guidance before issues even arise.</li>
<li>Escalation role: If an issue exceeds their technical scope (e.g., system errors or complex API debugging), they escalate to L2 (Implementation) with well-documented reproduction steps, making L2 investigation faster.</li>
</ul>
 
Who you are
<ul>
<li>A collaborative communicator who can align teams and stakeholders internally and externally</li>
<li>A self-starter who thrives in fast-paced, entrepreneurial environments.</li>
<li>Data-driven and analytical, able to interpret results and optimize for performance.</li>
</ul>
 
Requirements
<ul>
<li>1-2 years of experience in a similar role</li>
<li>Strong communication and problem-solving skills</li>
<li>Basic API and SaaS understanding</li>
<li>CRM/ticketing tools (Jira, Salesforce)</li>
<li>Ability to translate technical issues for non-technical users.</li>
<li>Customer-focused mindset</li>
<li>Basic knowledge of PFM, ERP and Treasury software</li>
<li>This role is hybrid/in-office and requires regular presence at our NYC headquarters</li>
<li>Collaborate in-person with teams at our New York City office to drive initiatives</li>
</ul>
 
Company Overview
Ninth Wave is a permission-based SaaS platform that delivers secure data connectivity to financial institutions, offering configurable controls, visibility, and insights into all connections between aggregators, third-party apps, and internal applications. Ninth Wave empowers financial institutions, enabling secure data exchange in a holistic and scalable open finance ecosystem.

Junior Technical Support Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF) Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities: • Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience: • Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job Description
Turbocharged high-performance engine developer and manufacturer, Banks Power, is looking for a friendly and dedicated Technical Support Representatives to assist customers in technical installations and operations of our high-quality and innovative products. 
We're number one in automotive aftermarket performance, and it's our people that make it all happen. Come join us for all the fun, hard work and triumph! 
Main responsibilities 
<ul>
<li>Respond to all customer contact or inquiries (including phone calls, voice-mail, e-mail, text, etc.) with professional courtesy on the same day as received. Provide telephone support to resolve installation and product performance issues.</li>
<li>Determine whether a customer inquiry should be handled by the technical support group, customer service group per company guidelines, or if assistance is needed from engineering, installation or sales team. Refer calls accordingly. Keep customers updated of status of the issue.</li>
<li>Follow up and track the progress of each call until it is resolved, even if the issue has been referred to another team member or department.</li>
<li>Ensure that all required and pertinent information to investigate the issue is acquired from the customer during the initial contact.</li>
<li>Thoroughly investigate each claim per established procedure to determine its validity is correct. Enlist assistance and expertise from other team members and/or departments as needed.</li>
<li>Record all information regarding the customer and the issue in our CRM. This includes discussions with customer, attempted contacts of customer, all internal discussions regarding the issue, and final resolution.</li>
<li>Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, correct address and appropriate freight amount.</li>
</ul>
Requirements
<ul>
<li>Minimum of one year's experience in an in-house automotive technical support service environment, including phone support. Or a combination of 1+ year's experience in an in-house service environment + mechanical and technical knowledge of gasoline and/or diesel engines including knowledge of automotive electrical circuitry.</li>
<li>Solid work ethic. Ability to maintain concentration while on the phone for 6-8 hours per day.</li>
<li>Possess outstanding diagnostic and problem-solving skills. Experience working with vehicle diagnostic trouble codes and how to diagnose them to correct an issue.</li>
<li>Ability to handle and prioritize multiple calls and tasks simultaneously.</li>
<li>Ability to work in a team-oriented environment and adapt to new ideas/practices quickly.</li>
</ul>
Visa sponsorship is not available for this position.
Hourly pay$23—$26 USD
Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities.
Benefits
<ul>
<li>Medical, dental and vision insurance</li>
<li>Company-paid basic life, AD&amp;D and long-term disability insurance</li>
<li>Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families</li>
<li>401(k) and 401(k) matching</li>
<li>Vacation, Paid Time Off and Sick Leave</li>
</ul>
Perks
<ul>
<li>A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members</li>
<li>Open door policy, promote from within</li>
<li>Veteran-friendly</li>
<li>Employee Service and Recognition Program</li>
<li>Food Truck Fridays</li>
<li>Employee Referral Program</li>
<li>Education Assistance Program</li>
<li>Friends &amp; Family discount on our top-line power-enhancing products</li>
<li>Employee discount programs that help you save on family entertainment and thousands of items</li>
<li>And much more!</li>
</ul>
Company Description
Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival.
To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power.
 Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Address: 546 Duggan Avenue, Azusa, CA 91702

Technical Support Representative (Automotive)

<h3>Job Description</h3>
Job Description
Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Technical Assistance Center Specialist for an upcoming seasonal project starting in late December/early January. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.
 
This position is a temporary role, full remote, and candidates must reside in California.
 
About the Client
Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability—creating an environment where employees thrive and deliver exceptional results.
 
Technical Assistance Center Specialist Responsibilities
<ul>
<li>Become an expert in assigned software and hardware platforms</li>
<li>Train customers on new systems, tools, and application features</li>
<li>Provide live demos and guide users through navigation and functionality</li>
<li>Troubleshoot incoming calls, chats, and emails from customers</li>
<li>Replicate technical issues to identify root causes and solutions</li>
<li>Assist with testing of systems, networks, and hardware when needed</li>
<li>Install or support updates to software and hardware</li>
<li>Maintain accurate documentation of customer interactions and resolutions</li>
<li>Support internal teams through knowledge sharing and peer training</li>
<li>Participate in team meetings and complete assigned training</li>
<li>Collaborate with management to improve workflows and efficiencies</li>
<li>Maintain a professional, supportive, and customer-focused approach at all times</li>
</ul>
 
Technical Assistance Center Specialist Qualifications
<ul>
<li>Live in California</li>
<li>Available for a temporary position</li>
<li>Proficiency with Windows and Microsoft Office (Mac experience is a plus)</li>
<li>Comfort working with software, hardware, and system updates</li>
<li>Prior customer service experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong attention to detail and ability to work independently</li>
<li>Patience, empathy, and the ability to explain technical concepts simply</li>
<li>Solid time-management and problem-solving abilities</li>
<li>Positive, proactive, “go-getter” attitude</li>
<li>Team-oriented mindset</li>
</ul>
 
Preferred Qualifications
<ul>
<li>3–5 years of experience in technical support or training</li>
<li>Background in financial or banking environments</li>
<li>Strong active-listening skills</li>
<li>Leadership or mentoring experience</li>
</ul>
 
Apply with Professional Search Group OC today!

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description(NOT IT. READ JOB DESCRIPTION)PURPOSE OF POSITION
Technical support engineer (TSE) provides technical support and expertise to customers, dealers and internal colleagues and ensures that service tickets are actioned in a timely manner and are in line with the customer promises. 

The Technical Support Engineer shall continuously improve his/her technical &amp; product knowledge to be able to identify, analyze and provide technical knowledge to internal and external customers. 

The Technical Support Engineer shall promote technical training material, procedures, best practices, technical manuals etc. and ensure its contents are validated and available.
 ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 
<ul>
<li>Provide technical remote support to customers and dealers.</li>
<li>Ensuring that the escalation process is followed and analysed as well as provide remote technical assistance for each service request accordingly. </li>
<li>Providing feedback to other internal departments as required regarding manuals, technical specifications relating to fit, function and quality. </li>
<li>Escalate unresolved concerns to manager and/or Director of Customer Support </li>
<li>Translate service tickets into technical documentation by creating troubleshooting aids and quick reference procedures and guides on common problems identified through remote support. </li>
<li>Identify upsell and cross-sell opportunities and channel it to Customer Support Coordinators to create a quote. </li>
<li>Participate as requested in new product development projects providing technical experience from the perspective of the customers and dealers. </li>
<li>Expected to travel up to 30% to customers’ locations or other locations to increase hands-on experience and knowledge level of our products or components used in our products. </li>
<li>Validate and update data on Unit files based upon updates from the field and through remote support.</li>
<li>Report on quality issues utilizing Corrective Action requests, Field Issues Reports and providing technical expertise during Root Cause Analyses of the issues. </li>
<li>Other duties assigned due to the need of the business. </li>
</ul>

QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


<ul>
<li>Excellent communication skills and ability to work in a multi-discipline team environment. </li>
<li>A naturally outgoing individual with a profound ability to interact with customers and teams alike. </li>
<li>Ability to build lasting relationships with the customers and dealers.</li>
<li>Understanding of customer satisfaction/experience and the ability to translate that into feedback to the organization and react accordingly.</li>
<li>A customer and service minded self-starting individual, that is proactive, organized, and who can manage time effectively and is goal oriented. </li>
<li>Ability to execute agreed tasks and deadlines against performance metrics.</li>
<li>Ability to be related to all levels of knowledge and translate complexity in step-by-step instructions. </li>
<li>Computer/ERP/Software literate able to use these tools to be successful.</li>
<li>Must have advanced understanding of mechanical, hydraulic, pneumatic, and electrical systems and circuits.</li>
<li>Expert ability to read and interpret schematics related to electronics, pneumatics, and hydraulics.</li>
<li>Must desire to be the knowledge expert for technical support team in at least one of the following areas: Mechanical, Electrical, Software/Controls, Hydraulics. </li>
</ul>
EDUCATION – EXPERIENCE – COMPUTER SKILLS
<ul>
<li>College education in mechanical, electrical or software </li>
<li>Technical college degree preferred or equivalent experience.</li>
<li>2-3 years of technical experience required preferable from design, production, or service roles. </li>
<li>Experience of using an ERP, CRM, Software applications required to remotely diagnose problems.</li>
<li>Proficient computer skills including Word, Excel, and PowerPoint.</li>
<li>Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.</li>
<li>Bilingual in Spanish is preferred but not required.</li>
</ul>
 CORE VALUES – Listed in bold below are Cemen Tech’s six Core Values including an example of each Core Value.

<ul>
<li>Positive Mindset - We know our attitude affects our performance. </li>
<li>Ingenuity – Better, Faster, Easier. </li>
<li>Accountable - We accept responsibility for our actions. </li>
<li>Do the Right Thing - Do the right thing every time.</li>
<li>Engaged - Listening to understand...acting to accomplish. </li>
<li>Safety - We will reinforce safe habits by our own actions. </li>
</ul>
 
COMPETENCIES
To perform this position successfully, individual should demonstrate the following work competencies:
<ul>
<li>Problem Solving - Identifies and resolves issues in a timely manner.</li>
<li>Communication Skills – Speaks clearly, listens, and receives clarification, responds to questions while under pressure.</li>
<li>Dependability - Follows instructions, responds to management direction, and takes responsibility.</li>
<li>Quality Assurance - Demonstrates accuracy and thoroughness.</li>
<li>Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.</li>
<li>Organizational Support - Follows policies and procedures. </li>
<li>Judgment - Exhibits sound and accurate judgment.</li>
<li>Safety and Security - Observes safety and security procedures; Uses equipment properly.</li>
</ul>

 
 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this position, the employee:
<ul>
<li>Must be able to frequently stoop/bend.</li>
<li>Must be able to regularly use hands and arms.</li>
<li>Must be able to regularly stand and walk. </li>
<li>Must be able to lift and/or move up to 30 pounds.</li>
<li>Must be able to work up to 15 feet off the ground, to work inside of bins on units, to climb ladders on occasion.</li>
<li>Specific vision abilities required by this job include close, distance, color, and peripheral vision.</li>
</ul>

ENVIRONMENTAL ADAPTABILITY
The noise level in the work environment is usually moderate.

Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Position Summary
The position of Technical Support Specialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department.
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>Associates degree or equivalent work experience. </li>
<li>A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.</li>
<li>2 years of experience supporting PC systems, hardware and software, in a professional capacity.</li>
<li>Enterprise level competency with Microsoft Windows, Office and Outlook.</li>
<li>Basic knowledge of Networking, Desktop and/or Laptop imaging.</li>
<li>Working knowledge of Active Directory.</li>
<li>Professional and effective interaction, verbal and written communication skills.</li>
<li>Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines. </li>
<li>Track record of applying critical thinking and effective problem-solving skills.</li>
<li>Prior experience with service desk ticketing systems preferred.</li>
<li>Win10, Win11, and virtual desktop familiarity preferred.</li>
<li>Office 2016, 2019, O365 familiarity preferred.</li>
<li>Zoom and MS Teams familiarity preferred.</li>
</ul>
Essential Duties and Responsibilities
<ul>
<li>Receive, process, and resolve IT service desk requests </li>
<li>Provide technical support to all departments and branches</li>
<li>Provide excellent Customer Service and support for trouble desk issues.</li>
<li>Escalate service desk requests and provide status updates to users</li>
<li>Install and Support PC’s, phones, and other equipment</li>
<li>Install and configure software applications</li>
<li>Adds/moves/changes to user accounts in Active Directory and other applications</li>
<li>Troubleshoot computer hardware and software</li>
<li>Troubleshoot Email and Mobile Devices</li>
<li>Basic printer configuration and support</li>
<li>Assist with initial configuration of new equipment &amp; software</li>
<li>Install and configure software applications utilizing endpoint management solution. </li>
<li>Active Directory triage/troubleshooting.</li>
<li>Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.</li>
<li>Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures</li>
</ul>
Other Duties &amp; Responsibilities
<ul>
<li>Perform other duties as assigned.</li>
<li>Occasional travel.</li>
</ul>
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
 Monday - Friday 8:30am to 5:30pm Saturday (rotating) - 8:00am to 4:30pm Full time - 40 hours a week

Technical Support Specialist I

<h3>Job Description</h3>
Job Description
Job description:
Company Overview
2JData is a local IT firm dedicated to providing comprehensive technology solutions across South Florida, from Tampa, Orlando, Port St. Lucie to Northern Miami. Our team of certified technicians is committed to addressing urgent PC needs promptly, ensuring that businesses can operate smoothly and efficiently.
Position Overview:
We are seeking a highly skilled IT Technical Representative with a strong background in networking, server management, and hardware implementation. This role is ideal for candidates with hands-on experience deploying and supporting business-critical infrastructure, including firewalls, switches, servers, and wireless systems. The ideal candidate thrives in dynamic environments, demonstrates exceptional troubleshooting skills, and can deliver reliable support in both onsite and remote scenarios.
Core Responsibilities:
<ul>
<li>Network and Server Deployment:</li>
<li>Install and configure servers, network switches, firewalls, access points, racks, and related infrastructure hardware.</li>
<li>Implement and manage LAN/WAN environments, including VLANs, DHCP, DNS, and routing protocols.</li>
<li>Set up wireless networks (standard and mesh with roaming capabilities), ensuring optimal coverage and security.</li>
<li>System Administration &amp; Support:</li>
<li>Perform server management, including setup, monitoring, patching, and troubleshooting (Windows Server preferred).</li>
<li>Configure networked printers, shared resources, and manage file/print servers.</li>
<li>Administer backup solutions (cloud and local), ensuring integrity, recovery, and continuity.</li>
<li>Install and support desktop hardware (PCs, laptops, printers) and peripheral devices.</li>
<li>Ticketing &amp; Workflow Management:</li>
<li>Complete and document service tickets with accuracy, escalating or transferring as needed.</li>
<li>Prioritize and resolve inbound technical requests professionally and efficiently.</li>
<li>Handle multiple tickets and calls simultaneously in a fast-paced environment.</li>
<li>Technical Skills &amp; Capabilities:</li>
<li>Proficient in software deployment, system imaging, data transfers, and partition management.</li>
<li>Strong working knowledge of Office 365, Exchange/Outlook, Windows OS, recovery tools, and remote support software (TeamViewer, LogMeIn, ConnectWise).</li>
<li>Skilled in Ethernet cable wiring (Cat5/6), RJ45 terminations, and cable testing.</li>
</ul>
Requirements:
<ul>
<li>Experience:</li>
<li>5–8 years of IT experience in networking, server implementation, and remote support (preferably within an MSP or structured IT environment).</li>
<li>Minimum of 5 years of customer service experience in a technical setting.</li>
<li>Demonstrated experience managing firewalls, switches, and servers in production environments.</li>
<li>10+ years working with Windows operating systems (installation, recovery, and troubleshooting).</li>
<li>Skills &amp; Attributes:</li>
<li>Strong problem-solving and project management mindset.</li>
<li>Excellent communication (verbal and written) and organizational skills.</li>
<li>Ability to manage time effectively, juggle multiple priorities, and maintain composure under pressure.</li>
<li>Charismatic and customer-focused with a strong work ethic and punctuality.</li>
<li>Reliable transportation and valid driver’s license required.</li>
</ul>
Compensation: Compensation is based on skill level and relevant experience, with competitive pay structures designed to reward technical expertise, certifications, and field knowledge. Final offer will be determined after evaluating qualifications, industry experience, and overall fit for the role.
If you are passionate about technology and eager to help others solve their IT challenges, we invite you to apply today and become a vital part of our team at 2JData!
Job Type: Full-time
Benefits:
&nbsp;
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Paid time off</li>
<li>Professional development assistance</li>
<li>Vision insurance</li>
</ul>
&nbsp;
Work Location: In person
Company Description2JData is a local IT firm dedicated to providing comprehensive technology solutions across South Florida, from Tampa, Orlando, Port St. Lucie to Northern Miami. Our team of certified technicians is committed to addressing urgent PC needs promptly, ensuring that businesses can operate smoothly and efficiently. 
<h3>Company Description</h3>
2JData is a local IT firm dedicated to providing comprehensive technology solutions across South Florida, from Tampa, Orlando, Port St. Lucie to Northern Miami. Our team of certified technicians is committed to addressing urgent PC needs promptly, ensuring that businesses can operate smoothly and efficiently.

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