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<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Technical Support Representative - Onsite

<h3>Job Description</h3>
Category : Technical Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
<ul>
<li>Provide front line, first level, technical assistance for consumers</li>
<li>Supporting Client specific high speed internet services delivering an exceptional customer experience</li>
<li>Resolve technical problems, within a fast paced, customer facing environment</li>
<li>Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.</li>
<li>Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.</li>
<li>Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. </li>
<li>Demonstrate advanced product knowledge and he ability to solve customer issues.</li>
<li>Resolve customer issues on the first call as frequently as possible.</li>
<li>Open and manage trouble ticket system for user issues, Data Network, OS issues.</li>
<li>Be patient, courteous and friendly with customers at all times.</li>
<li>Demonstrate a positive attitude.</li>
<li>Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.</li>
<li>Adhere to all work schedule assignments.</li>
<li>Abide by and support management directives and adhere to all TP policies.</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

<h3>Job Description</h3>
Job Description
Job Description
This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers.
Example requests from customers:
- Password reset
- Unable to login
- File expectations
- Escalation team
- Down and cannot transact
Skills
call center, computers/customer service, troubleshooting, customer service, customer service skills, customer inquiries
Additional Skills &amp; Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
#priorityeast 
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Boca Raton,FL.
Application Deadline
This position is anticipated to close on Oct 2, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Customer Support Representative

<h3>Job Description</h3>
Job Description
Junior Technical Support Representative NYC, NY 3 month contract to hire 3 days on site Focus: Supports external users or clients—often working in a help desk or customer service environment. Key Responsibilities:
<ul>
<li>Respond to user or customer inquiries via email, chat, or phone.</li>
<li>Provide guidance on software usage, features, and best practices.</li>
<li>Log and escalate technical issues to engineering teams if beyond scope.</li>
<li>Document common problems and solutions in a knowledge base.</li>
<li>May assist in onboarding or training customers.</li>
</ul>
Skills Expected:
<ul>
<li>Strong communication and problem-solving skills.</li>
<li>Familiarity with CRM tools (e.g., Zendesk, Salesforce).</li>
<li>Basic technical understanding (e.g., browser behavior, app config).</li>
<li>Ability to translate technical concepts for non-technical users.</li>
</ul>
Typical Environment:
<ul>
<li>Customer-facing role in SaaS, tech support, or managed services.</li>
<li>Usually part of a Customer Success, Technical Support, or Help Desk team.</li>
</ul>

Junior Technical Support Representative

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to deliver world-class support to our customers across Canada and retail markets (Lowe’s, Menards, Home Depot). This role is ideal for someone who enjoys problem-solving, technical troubleshooting, and helping customers with self-installation inquiries.
Key Responsibilities:
<ul>
<li>Respond to customer calls and emails with professionalism and urgency.</li>
<li>Troubleshoot product performance and application issues.</li>
<li>Coordinate warranty returns and evaluate products for warranty eligibility.</li>
<li>Process replacement orders or issue credits as needed.</li>
<li>Maintain accurate records in SAP, Salesforce, and CAR systems.</li>
<li>Communicate effectively with internal teams and escalate issues when necessary.</li>
<li>Assist customers with product-related questions and documentation.</li>
<li>Conduct internal and external product evaluation trainings (minimal travel).</li>
<li>Help develop and maintain training materials.</li>
</ul>
Schedule: Monday–Friday, 7:30 AM–4:00 PM | Hybrid (WFH Wednesdays &amp; Fridays)
Training: 2–4 weeks onsite, ideally 9:30 AM–6:00 PM
Qualifications:
<ul>
<li>Experience with Salesforce and SAP preferred.</li>
<li>Knowledge of pumps and plumbing is a plus.</li>
<li>1+ years of customer service in any environment that includes product troubleshooting </li>
<li>Strong communication and customer service skills.</li>
</ul>
Team Environment:
You’ll be part of a close-knit team of 5 in Delavan and 2 in Canada, working collaboratively with the claims team. Communication is key, with regular group chats and cross-functional support.
Job Type &amp; Location
This is a Contract to Hire position based out of Delavan, WI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Delavan,WI.
Application Deadline
This position is anticipated to close on Nov 20, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Representative - Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: 
BCM One is looking for a Technical Support Representative to join our growing Customer Care team and will work with and learn from our technical team in the US and Philippines. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues within our voice technology solutions. You will leverage your communication and critical thinking skills to investigate and resolve technical support issues using our troubleshooting guidelines while thoroughly documenting tickets and providing an exceptional customer experience. At BCM One, we take our mission to provide a world-class experience with every human interaction seriously, which means everything you do makes a difference.
 
Work Locations:
This position will be hybrid based out of our office in Grand Rapids, Michigan. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position and company. This position must live and be authorized to work in the United States; it is not eligible for relocation or sponsorship.
Hours:
11am to 8pm Eastern US
 
What You Will Do:
<ul>
<li>Answer telephone calls and emails from Customers and Partners and create/update support tickets according to documented processes and procedures. </li>
<li>Ability to answer general questions and assist Customers and Partners regarding account status, portal access, account cancelations, address validation, billing inquires, and general order services. </li>
<li>Assist Customers and Partners with troubleshooting SIP Trunk configurations, troubleshooting and reviewing SIP messages and assign Customer SIP Credentials. </li>
<li>Assist Customers and Partners with troubleshooting Messaging (SMS/MMS). </li>
<li>Troubleshoot device connectivity and failover status for Managed SIP Trunking Customers. </li>
<li>Assist with identification verification and monitoring for International &amp; Domestic Fraud. </li>
<li>Review customer requested CNAM presets. </li>
<li>E911 Endpoint review and configuration. </li>
</ul>
What You Will Need:
<ul>
<li>Bachelor's degree or equivalent work experience preferred </li>
<li>At least 1 year experience in a customer-facing role </li>
<li>Knowledge of and exposure to networking and voice technology (VoIP/SIP/LAN/WAN) </li>
<li>Excellent analytical, troubleshooting, and customer service skills (written and verbal) </li>
<li>Ability to quickly learn and adapt in an ever-changing environment </li>
<li>Experience with helpdesk, ticketing software, and troubleshooting tools </li>
</ul>
 
Who We Are:
BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
 
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years weve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
 When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We dont offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission to provide a world-class experience with every human interaction seriously, which means everything you do makes a difference. And were committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you dont just become part of our growth story, we become part of yours.
 
Why BCM One:
We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture. 
 
We Are a Team
<ul>
<li>We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.</li>
<li>We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.</li>
</ul>
 
Hard Work is Recognized
<ul>
<li>We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.</li>
<li>We believe in developing our team members and offer many opportunities for training, professional development and career growth.</li>
</ul>
 
Your Voice is Heard
<ul>
<li>We empower our team members to speak up and look for opportunities in challenges.</li>
<li>We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.</li>
</ul>
 
How we take care of you:
<ul>
<li>Competitive industry salaries </li>
<li>Comprehensive medical, dental, and vision insurance</li>
<li>Company-provided life and disability insurance</li>
<li>Matching 401 (k) plan</li>
<li>Employee Emergency Assistance Fund</li>
<li>Paid holidays and vacation time </li>
</ul>
 
BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Technical Support Representative, Entry Level

<h3>Job Description</h3>
Job Description
Overview:
We are seeking an entry-level&nbsp;Customer Support Technical Representative&nbsp;to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
Key Responsibilities:
<ul>
<li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li>
<li>Resolve technical issues such as login problems, password resets, and access requests.</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li>
<li>Document all actions and resolutions in the ITSM ticketing system.</li>
<li>Guide users through equipment requests, relocations, software installations, and programming changes.</li>
<li>Collaborate with team members on support projects and departmental operations.</li>
<li>Escalate complex issues to support tiers or team leads.</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings.</li>
<li>Complete administrative tasks such as timesheets and compliance training.</li>
<li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li>
</ul>
Work Environment:
<ul>
<li>Hybrid schedule (2 days in office weekly).</li>
<li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li>
<li>Call center operates 24/7, including holidays.</li>
</ul>
Required Skills:
<ul>
<li>Minimum 1 year of customer service experience (call center preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling 20–30 calls per day.</li>
<li>Ability to multitask across calls, tickets, and chat platforms.</li>
<li>Basic computer navigation skills.</li>
<li>Entry-level candidates and recent graduates encouraged to apply.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Experience with Salesforce or ServiceNow.</li>
<li>Experience in financial services, credit, or banking.</li>
</ul>
Example Customer Requests:
<ul>
<li>Password resets</li>
<li>Login issues</li>
<li>File expectations</li>
<li>Escalation handling</li>
<li>Transactional downtime</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Support Technical Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job Description
Job purpose
Provide technical support to photo kiosk users or store personnel.
Duties and responsibilities
<ul>
<li>Provide live technical phone support for a variety of products and customers.</li>
<li>Respond to emails and personal requests for support.</li>
<li>Diagnose and address a variety of hardware and software problems.</li>
<li>Manage and monitor a personal case queue and work all cases to completion.</li>
<li>Escalate problems to Tier II as needed following established procedures.</li>
<li>Create accurate and detailed reports documenting one’s support actions.</li>
<li>Address priority assignments as directed by management.</li>
<li>Create documentation on problems and processes for training purposes.</li>
<li>Coordinate with 3rd Party Support groups for field services and escalations.</li>
<li>Complete additional projects as assigned by management.</li>
<li>Work as part of a team to meet departmental goals. This includes sharing case ownership.</li>
<li>Participate in team meetings and provide constructive feedback.</li>
<li>Travel and provide onsite support for customer sites as needed (Estimated 10-20%).</li>
<li>Meet or exceed departmental and company performance standards.</li>
<li>Develop and maintain a suitable skillset.</li>
<li>Other duties as assigned by management. </li>
</ul>
Qualifications
<ul>
<li>Bilingual in Spanish and English is required</li>
<li>An associate degree (in a computing field) or two-year technical certificate is preferred.</li>
<li>At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience required. </li>
<li>Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, </li>
<li>Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems.</li>
<li>Knowledge of digital imaging systems and digital photography.</li>
<li>Familiarity with concepts and procedures commonly used in PC software and hardware technical support.</li>
<li>Effective oral and written communication skills, including a good grasp of grammar and spelling.</li>
<li>The capability to maintain a professional demeanor with customers and coworkers.</li>
<li>Demonstrated problem-solving skills.</li>
<li>Strong time management skills.</li>
<li>Capability and temperament to work as a productive member of a support team.</li>
</ul>
Supervisory Responsibilities
This job has no supervisory responsibilities and this position reports directly to the Technical Support Manager. 
Physical Demands
<ul>
<li>Must be able to sit/stand for 8 hours </li>
<li>The ability to use arms/hands/fingers to feel and reach</li>
<li>Be able to bend/stoop/kneel as needed</li>
<li>Must be able to hear and talk to communicate with customers</li>
<li>Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member</li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
The hiring range for this position is $35,000 to $37,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at <a href="http://www.dnpphoto.com/en-us/" target="_blank">www.dnpphoto.com/en-us/</a>.
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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