<h3>Job Description</h3>
Job Description
Join the Eau Palm Beach Team! Are You Ready to Make an Impact?
We’re looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.
What We’re Looking For:
• A commitment to excellence and a passion for service • A positive attitude and a collaborative spirit • Flexibility to work weekends and holidays • A desire to be part of a team that genuinely cares about each other and our guests
Job Description:
We are seeking a Lobby Concierge to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort. Responsibilities will include responding to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. The Lobby Concierge will also respond to special requests from guests with unique needs and follows up to ensure satisfaction; gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities; answer, record, and process all guest calls, messages, requests, questions, or concerns. This candidate will ensure the smooth operation of the lobby area/club lounge with extreme attention to detail and exemplify the philosophy and mission of Eau Palm Beach Resort &amp; Spa.
This position is a FLEX (AM / PM) position, and all candidates must be able to work weekends, holidays, and nights. We have a full-time position available.
Essential Qualifications:
<ul>
<li>High School Graduate</li>
<li>Ability to pleasantly communicate with proper grammar in English.</li>
<li>Ability to provide legible communication.</li>
<li>Ability to compute basic mathematical calculations.</li>
<li>Minimum one year experience in similar position in hospitality industry.</li>
<li>Fluency in a second language, preferably Spanish.</li>
<li>Knowledge of local area, attractions, services and supplies/vendors.</li>
</ul>
Essential Skills:
<ul>
<li>Ability to input and access data in computer.</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous.</li>
<li>Ability to promote positive relations.</li>
<li>Ability to prioritize, organize and follow up.</li>
<li>Ability to focus attention on details.</li>
<li>Ability to maintain confidentiality of all guest information and pertinent hotel information.</li>
<li>Ability to ensure security of guest room access.</li>
<li>Ability to work well under pressure of coordinating multiple requests at any given time.</li>
<li>Ability to stand for an extended period of time or for an entire work shift.</li>
<li>Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds.</li>
</ul>
Apply today and be part of something extraordinary! Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!

CONCIERGE

<h3>Job Description</h3>
Job Description
Overview
Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired. 
Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including:
<ul>
<li>Paid holidays and PTO</li>
<li>Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.</li>
<li>Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results</li>
<li>Benefits package also includes Health, Dental, Vision, and Life Insurance</li>
<li>Retirement Savings Plan / 401(k) employer match</li>
<li>Tuition reimbursement (U.S Based Communities)</li>
</ul>
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
 
Responsibilities
<ul>
<li>Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change).</li>
<li>Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).</li>
<li>Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).</li>
<li>Answers questions regarding local stores, attractions and services.</li>
<li>Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern).</li>
<li>Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time).</li>
<li>Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals).</li>
<li>May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.</li>
<li>May drive company vehicle from community to social and other various destinations (only if required by community).</li>
<li>May perform other duties as assigned. </li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Basic First Aid and CPR certification where required.</li>
<li>Must successfully complete all Atria specified training programs.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. </li>
</ul>

Concierge

<h3>Job Description</h3>
Job Description
<ul>
<li>LOCATION: Oak Lawn - Katy Trail</li>
<li>SCHEDULE: Full-time: Flexible, all shifts available. Weekends and holidays as needed </li>
</ul>
 
ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy. 
ABOUT THE ROLE
Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.
 
WHAT YOU'LL DO
• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members.
• Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions.
• Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management.
• Assists residents in scheduling access for authorized vendors to provide services within units.
• Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential.
• Able to understand and react quickly and effectively to any emergency.
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Accurately maintains daily shift notes into Building Link system.
• Receives packages &amp; deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits.
• Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate.
• Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests.
• Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge.
 
EDUCATION/EXPERIENCE
High school diploma or equivalent 
 
WHAT YOU NEED TO SUCCEED
<ul>
<li>Physical demands include the ability to lift 30-50lbs.</li>
<li>Standing, sitting, and walking.</li>
<li>Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.</li>
<li>Ability to quickly and easily navigate the building as required to meet job functions.</li>
<li>Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.</li>
<li>Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,</li>
<li>Ability to respond to emergencies promptly.</li>
<li>Communicate, receive and exchange ideas and information using both spoken and written word.</li>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
 
OUR BENEFITS
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Short term disability (STD)</li>
<li>Long term disability (LTD)</li>
<li>Employee assistance program (EAP)</li>
<li>Identity theft protection</li>
<li>Pet insurance </li>
<li>Retirement</li>
<li>Paid Time Off (PTO)</li>
</ul>
 Full-time: Flexible, all shifts available. Weekends and holidays as needed

<h3>Job Description</h3>
Job Description
**Job Title: Concierge**
**Location:** Hudson Manor
**Company:** ACHS Property Management Group
**Job Type:** Full-Time
**About Us:** Hudson Manor is a premier establishment dedicated to providing exceptional service and a memorable experience for our residents. We pride ourselves on our commitment to excellence and our attention to detail. We are looking for a motivated and personable Concierge to join our team and help deliver outstanding customer service.
**Job Summary:** As a Concierge, you will be the first point of contact for our guests and residents, responsible for providing information, assistance, and personalized service to enhance their stay. You will handle guest/resident's requests, facilitate reservations, and offer guidance on tours, dining, and activities. The ideal candidate will possess exceptional interpersonal skills, a passion for service, and the ability to thrive in a fast-paced environment.
**Key Responsibilities:**
- Greet guests/residents upon arrival and provide a warm and friendly welcome. - Respond promptly to guests'/residents inquiries and requests, ensuring satisfaction and a high standard of service. - Provide information on daily events, directions, and other points of interest. - Coordinate special requests and personalize guest experiences whenever possible with the activities team (e.g., celebrations, surprises). - Maintain an up-to-date knowledge of census, daily events, tours and calls. - Assist with package/mail handling and transportation arrangements as needed. - Handle resident's complaints or concerns with professionalism and empathy, escalating issues when necessary. - Maintain a neat and organized concierge desk and area. - Stay informed of local events and happenings to provide residents with current information.
**Qualifications:**
- High school diploma or equivalent; additional hospitality or customer service training is a plus. - Proven experience as a Concierge or in a similar role within the hospitality industry. - Strong communication and interpersonal skills, with a friendly and approachable demeanor. - Excellent problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Proficient in Microsoft Office Suite; familiarity. - Knowledge of the local area, restaurants, attractions, and transportation options. 
**What We Offer:**
- Competitive salary and benefits package - Opportunities for professional development and advancement - A dynamic and supportive work environment 
**How to Apply:** If you are passionate about providing exceptional customer service and making a positive impact on guests’/resident's experiences, we would love to hear from you! Please submit your resume and a cover letter outlining your qualifications and interest in the position.
Hudson Manor is an Equal Opportunity Employer.

<h3>Job Description</h3>
Job DescriptionDescription:Are you someone who performs intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to learn more about the Concierge role and what it takes to be a milk + honey Daymaker! At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.
 
Concierge Responsibilities (include but are not limited to):
<ul>
<li>Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.</li>
<li>Educate guests on retail offerings, memberships and enhancements.</li>
<li>Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.</li>
<li>Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.</li>
<li>Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.</li>
</ul>
Our Ideal Candidate is...
<ul>
<li>warm and welcoming</li>
<li>an active listener and multi-tasker</li>
<li>a brand ambassador</li>
</ul>
Work Hours and Compensation:
<ul>
<li>Concierges work a mixture of AM and PM shifts, including weekends and some holidays.</li>
<li>Compensation ranges from $15-$20 per hour depending on experience.</li>
</ul>
Benefits of Working for milk + honey:
<ul>
<li>Competitive Compensation Plan</li>
<li>Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment</li>
<li>status)</li>
<li>Paid Time Off upon hire (for qualifying employment status)</li>
<li>Matching 401k plan (for qualifying employment status)</li>
<li>Company Paid Basic Life/AD&amp;D</li>
<li>Internal Growth + Mobility</li>
<li>Hyperclean Environment free of harsh toxins</li>
<li>Generous discounts on Spa, Salon, and medSPA treatments and products</li>
<li>Ongoing Training Opportunities and Continued Education</li>
<li>Employee Referral Bonus</li>
<li>Gold’s Gym Discount (TX + CA)</li>
<li>Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)</li>
<li>Paid volunteer time off opportunities</li>
</ul>
Why You’ll Love it Here:
<ul>
<li>Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.</li>
<li>Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.</li>
<li>Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.</li>
<li>Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.</li>
<li>Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.</li>
</ul>
 
Ready to Apply? Submit an application through <a href="http://www.milkandhoneyspa.com/careers" target="_blank">www.milkandhoneyspa.com/careers</a>. If selected to move forward, one of our Talent Acquisition Partners will invite you to the next stage of the hiring process.
 
milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
Requirements:
<ul>
<li>High school diploma or GED.</li>
<li>Experience in beauty, wellness or hospitality is preferred.</li>
<li>Efficient multitasking and organization skills.</li>
<li>Strong interpersonal communications skills and attention to detail.</li>
<li>Ability to use discretion with guest information.</li>
<li>Strong problem-solving capabilities.</li>
<li>Available to work nights, weekends and some holidays.</li>
<li>Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.</li>
<li>Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.</li>
<li>Ability to stand for prolonged periods of time and remain attentive to guests' needs.</li>
</ul>

<h3>Job Description</h3>
Job Description
Concierge Part Time Days - Every Other Weekend (Saturday and Sunday) | 8 am-4:30 pm 
Pay rate starting at $16.50! Based on experience
Three Pillars Senior Living Communities is located in Dousman, WI. We are seeking caring team members willing and able to commit to our workplace values: Respect, Commitment, Fulfillment, Empathy and Fun!

Three Pillars seeks a vibrant, friendly multitasker to become our newest Weekend Concierge at our Village on the Square Independent Living Community. As member of our amazing Concierge team, your main focus will be on providing an exceptional experience for all you encounter - including the residents, family members, visitors, guests, and coworkers!
You'll be on your feet often as you support our residents in living their best lives. Your superior customer service skills will shine at all times, and you'll provide limited clerical/receptionist support. With a desk and presence in our main entrance area, you'll be a go-to person for our residents, families, guests, and coworkers - welcoming them, answering questions, and helping them navigate our campus as needed.
As part of this team, you will get to know the residents and their family members very well, engaging socially with them, supporting them during their residency, and anticipating needs whenever possible. You will answer questions, help with faxing or copying, assist them with requesting a room for a private party, and more. Your administrative support may include computer work such as communicating via email, checking room reservations, collating or assembling paperwork, and facilitating deliveries to residents. You'll greet callers on the phone and be the first to welcome people who visit the building. 
No two days are the same as a Concierge - we can't wait to welcome you to the team so you can write your own story!
What will I do as a Concierge? 
<ul>
<li>Warmly welcoming and assisting visitors with our sign-in kiosk and process, opening the doors, providing directions, and answering questions.</li>
<li>Helping with deliveries to resident apartments (packages, flyers, etc)</li>
<li>Assisting residents with activities and tasks such as signing up for programs or outings on our online portal, providing reminders or transportation to and from on-campus programs, assisting residents with day-to-day needs that are not care-related, and more.</li>
<li>Communicating regularly on the phone and via Microsoft Outlook email and calendars</li>
<li>Providing administrative/clerical support for the building and coworkers that may include managing the digital display screen in the lobby via our content system, updating lists or collaborating in shared files, creating guest lodging or room reservations, and more.</li>
<li>Light housekeeping in common areas </li>
<li>Helping with breakfast and launch meal service in dining rooms.</li>
</ul>
What is required in the Concierge position? 
<ul>
<li>High School Diploma or G.E.D.</li>
<li>Proficient with Microsoft Office and PC computers</li>
<li>2-3 years' experience in an office setting or the hospitality industry, preferred </li>
<li>Ability to sit, stand, bend and push frequently</li>
<li>Ability to lift objects weighing up to 30 pounds occasionally</li>
<li>Ability to walk throughout building as needed on a daily basis</li>
<li>Able to handle hostile or emotionally upset residents</li>
<li>Read, write, and speak English fluently</li>
<li>Good problem solving and organizational skills</li>
<li>Must be able to work independently</li>
</ul>
What makes Three Pillars Senior Living Communities unique? 
At Three Pillars Senior Living Communities, sponsored by the Masonic Fraternity, our mission is to take pride in meeting the social, physical, and spiritual needs of older adults through high quality housing and services. 
Three Pillars Senior Living Communities has served our community since 1905. We feel strongly about keeping families together, which is a driving principle and one of many benefits of our continuum of care model. We provide exactly what our residents need with a forward-looking approach within Independent Living, Assisted Living, Memory Care, Rehabilitation, and Long-Term Skilled Nursing. With campus renovations and expansion underway and even more planned through 2025, employees at Three Pillars are part of exciting growth and a promise for a bright future.
Why work here? 
Three Pillars Senior Living Communities offers more than just a job, but a fulfilling career where you make a difference in people's lives every day. 
Our staff knows they can count on Three Pillars as a remarkable place to work, where their skills and strengths are appreciated and nurtured. 
Our residents know they can trust the extraordinary people who make up the Three Pillars team to provide them with an excellent experience and a quality place to live. 
Our team takes pride in their roles, in providing optimum care for our residents, and in living out our workplace values. 
Our culture of caring is palpable, and best of all, when you work at Three Pillars, you are part of a family of the best co-workers and residents around. 
Three Pillars cares for our Staff by offering many competitive and generous benefits and perks including:
<ul>
<li>Excellent benefit options for part time &amp; full-time employees including paid time off, retirement savings plans, and tuition reimbursement</li>
<li>Comprehensive benefits for full time employees (30 + hours per week) including medical, dental, vision, FSA, company paid life insurance, and short- and long-term disability insurance</li>
<li>Scholarship opportunities for high school &amp; college students</li>
<li>No and low-cost wellness programs including an on-site fitness facility and chair massages</li>
<li>Weekend shift differential for all regular hourly employees</li>
<li>Referral bonuses, employee assistance programs, and employee emergency loans</li>
<li>Onsite conveniences including meal service and movie tickets</li>
<li>Fun days planned by an employee committee, featuring games, resident-judged contests, casual days, and more!</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCompany Description 
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect &amp; Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.
Job Description 
<ul>
<li>Greet residents and provide general assistance to visitors, prospective residents, and families.</li>
<li>Answer telephone calls.</li>
<li>You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.</li>
<li>Process reports for such things as work orders, incidents and concerns.</li>
<li>You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.&nbsp;</li>
<li>Maintain the sign in/out log for the issuance of community keys, and gate passes.</li>
<li>You will assist other departments with administrative functions.</li>
<li>Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.</li>
<li>Maintain a positive and professional demeanor toward all residents, visitors and co-workers.</li>
</ul>
Qualifications 
<ul>
<li>Three (3) months of related experience is preferred.</li>
<li>You need to be able to communicate clearly and effectively in English.</li>
<li>You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.</li>
<li>You are compassionate, professional, kind, engaging, empathetic and helpful.</li>
<li>You have the ability to work as a part of a team and handle multiple tasks efficiently.</li>
<li>You possess the ability to make independent decisions when circumstances warrant such action.</li>
<li>You can maintain a positive and friendly demeanor toward the residents and your co-workers.</li>
</ul>
 Additional Information 
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.&nbsp;All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

Concierge PRN

<h3>Job Description</h3>
Job DescriptionDescription:
THE COMPANY
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.
 
At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!
WHAT WE OFFER
<ul>
<li>Competitive wages, training, and growth opportunities.</li>
<li>Early access to paycheck.</li>
<li>Health, Dental, Vision, and Life Insurance.</li>
<li>Paid Vacation, Holidays, and Sick Leave.</li>
<li>401K with company match.</li>
<li>Free meals at work.</li>
<li>Employee Assistance Program.</li>
<li>Generous Employee Referral Program and more.</li>
</ul>
POSITION SUMMARY
The Concierge is an important part of our brand and has a dynamic role in their community as the first point of contact with our residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
KEY RESPONSIBILITIES
<ul>
<li>Answer a multi-line telephone, directing calls and inquiries as needed.</li>
<li>Greet all families, residents, guests, and vendors with a smile.</li>
<li>Maintain outside visitor logs and monitor access to the community.</li>
<li>Assist residents with scheduling transportation, activities, or appointments.</li>
<li>Support management with administrative tasks, such as data entry, scheduling, or light clerical work.</li>
<li>Order office supplies.</li>
<li>Address resident concerns or questions and escalate issues to management when necessary.</li>
<li>Complete work order requests.</li>
</ul>
 
 
Requirements:
CANDIDATE QUALIFICATIONS
Education:
<ul>
<li>High School Diploma or equivalent.</li>
</ul>
Experience, Competencies, and Skills:
<ul>
<li>At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.</li>
<li>Working knowledge of various computer systems, including Word, Excel, and Outlook.</li>
<li>Patience and willingness to assist our residents, visitors, and team members.</li>
<li>Friendly, assertive, professional, outgoing, multitasked, and organized. </li>
<li>Excellent communication skills.</li>
<li>Availability to work flexible shifts, including weekends and holidays.</li>
<li>Ability to maintain confidentiality and adhere to ethical standards.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a Concierge to join our amazing team!
Shifts: Overnights 7pm-7am 
Responsibilities:
<ul>
<li>Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. </li>
<li>Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. </li>
<li>Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. </li>
<li>Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. </li>
<li>Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner. </li>
<li>Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory </li>
<li>Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community. </li>
<li>Answers questions and directs appropriately to nearby community resources. </li>
<li>Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience. </li>
<li>Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. </li>
<li>Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year. </li>
<li>Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs. </li>
<li>Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations. </li>
<li>Receive and sort incoming mail. Deliver mail as appropriate. </li>
<li>Receive and log all packages that arrive at the community. </li>
<li>May perform other duties as assigned.</li>
</ul>
Requirements
<ul>
<li>Experience as a Concierge, or experience in a customer service role is preferred. </li>
<li>One (1) to two (2) years of working with seniors preferred. </li>
<li>Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving. </li>
<li>Ability to communicate verbally, in writing, and through pictures when necessary.</li>
<li>Able to exude confidence and patience with all interactions. </li>
<li>Ability to manage time efficiently.</li>
<li>Able to operate standard office equipment.</li>
<li>Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. </li>
<li>The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.</li>
<li>Able to think creatively and independently to meet worthwhile objectives.</li>
<li>Able to be innovative to create and generate solutions.</li>
<li>Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. </li>
<li>Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.</li>
<li>Able to relate to routine operations in a manner that is consistent with existing solutions to problems. </li>
<li>Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results. </li>
<li>Expected to be punctual, neat, clean, and professional in appearance. </li>
<li>Ability to work varied schedules to include weekends, evenings, and holidays. </li>
</ul>
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

<h3>Job Description</h3>
Job Description
Park Properties Management Company is a growing residential and commercial property management company with properties throughout Virginia. Our mission is to build careers worth having, neighborhoods worth coming home to, experiences worth giving, and legacies worth leaving.
We are looking for an enthusiastic and customer-focused Resident Concierge to join our team at Vistas at Dreaming Creek, an apartment community in Lynchburg, VA.
We are professional, customer-centric, and driven to positively impact our residents and employees. Each of our team members is vital to the high quality of service the company delivers every day. We offer Competitive Pay, Comprehensive Benefits Package, Recognition and Reward Programs, Learning and Development, plus more!
This full-time non-exempt position offers many great benefits including:
<ul>
<li>100% Employer Paid Insurance for Employee: Medical, Dental, Vision, Long Term Disability and Basic Life &amp; AD&amp;D </li>
<li>401(K) Retirement Plan with Company Match up to 4%!</li>
<li>Generous Paid Time Off: Personal Days, Birthday, Sick, Holidays, Volunteer Time Off and Bereavement</li>
<li>Supplemental Insurance: Short Term Disability, Voluntary Life, Accident and Cancer.</li>
<li>Employee Assistance Program</li>
<li>Wellness Programs</li>
<li>529 College Savings Plan</li>
</ul>
The Resident Concierge
A residential concierge is a front-of-house staff member in an apartment building or luxury community who greets residents and guests, manages deliveries, handles basic building operations, provides local information, assists with service requests, and generally aims to fulfill residents' needs with personalized service, creating a positive living experience within the property. These employees are responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for these residents. Excellent communication skills and customer service skills are necessary to succeed in this role.
Specific duties include:
<ul>
<li>Greeting and assisting residents and guests:</li>
</ul>
Welcoming people at the entrance, providing directions, managing visitor access, and answering inquiries.
Receiving, sorting, and delivering packages to residents.
<ul>
<li>Concierge services:</li>
</ul>
Providing local recommendations. Providing and arranging general business services for residents. Develop a network of contacts, service providers and businesses within the locality to serve residents' needs. Create and maintain a community board for pet sitting, house cleaning, dry cleaning services, etc.
<ul>
<li>Park Advantage Program:</li>
</ul>
Responsible for ensuring that Park Advantage Program is active and relevant to the community needs.
<ul>
<li>Building operations support:</li>
</ul>
Coordinating maintenance requests, managing building amenities, and communicating with building staff regarding repairs.
<ul>
<li>Security monitoring:</li>
</ul>
Maintaining building security by monitoring access points, reporting suspicious activity, and ensuring visitor registration.
<ul>
<li>Sales / Marketing / Leasing / Renewal</li>
</ul>
Actively participates in all marketing, sales, leasing and renewal duties
<ul>
<li>Customer service:</li>
</ul>
Addressing residents' concerns, resolving issues promptly, and maintaining a positive and helpful attitude.
Skills/Qualifications:
<ul>
<li>Ability to interact professionally with residents, guests, and staff, both verbally and in writing.</li>
<li>Commitment to providing exceptional service and exceeding resident expectations.</li>
<li>Familiarity with surrounding area, including restaurants, shops, attractions, and transportation options.</li>
<li>Ability to manage multiple tasks simultaneously and prioritize effectively.</li>
<li>Capability to quickly identify and resolve resident issues.</li>
<li>High School diploma or GED.</li>
<li>Must be proficient using a computer and typing 30 wpm.</li>
<li>Strong customer service skills, communication skills and working knowledge of the locality.</li>
<li>Ability to perform functions of sales, marketing and leasing.</li>
<li>Must have a valid driver's license and reliable means of transportation to attend offsite meetings or run errands for apartment community.</li>
<li>Ability to complete forms, read and review reports, wide variety of correspondence, view computer screen.</li>
<li>Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.</li>
<li>Must effectively convey ideas, images and goals to a diverse group of personalities.</li>
<li>Weekend hours required on a rotating basis.</li>
</ul>
NOTE: As a condition of employment, a satisfactory drug test and background check are required.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Equal Opportunity Employer
A proud Virginia Values Veterans V3-certified company

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