<h3>Job Description</h3>
Job DescriptionDescription:
Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the guests and operations of the Casino Floor. 
Requirements:
<ul>
<li>Excellent customer service skills required. </li>
<li>Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.</li>
<li>Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.</li>
<li>Control cash handling on the casino floor by adhering to Company and Gaming policies and procedures.</li>
<li>Assist in all departments to ensure Guest satisfaction and efficient operations.</li>
<li>Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.</li>
<li>Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.</li>
<li>Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.</li>
<li>Ensure that employees have necessary supplies to efficiently provide excellent guest service.</li>
<li>Maintains confidentiality of all relevant information concerning guests, employees, and company assets. </li>
<li>Monitor Surveillance. </li>
<li>Investigates accidents/incidents involving Guests and Employees and prepares Incident Reports for Management and Human Resources. </li>
<li>Adheres to all departmental, health, and safety standards.</li>
<li>Plan, assign, and direct Employees work duties and tasks.</li>
<li>Resolves guest complaints and/or service deficiencies and resolve issues.</li>
<li>Possess excellent organizational skills.</li>
<li>Ability to work in a high pressure, fast-paced environment.</li>
<li>Excellent attention to detail and ability to multitask.</li>
<li>Familiar and proficient in the use of a Point-of-Sale register.</li>
<li>Attend Management meetings.</li>
<li>Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.</li>
<li>Proficient in Microsoft Office programs including Word, Excel, and Outlook. </li>
<li>Must possess excellent math skills; able to calculate money accurately.</li>
</ul>

Manager on Duty (Swing Shift)

<h3>Job Description</h3>
Job Description
SHIFT MANAGER
<ul>
<li>Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025</li>
<li>Schedule: Evening into overnight Shifts include weekends and holidays.</li>
<li>Perks: Medical, Vison, and Dental Benefits for full-time positions, 401k, employee discount, Paid Time off (PTO, sick, bereavement, ESST, and holidays)</li>
</ul>
The Food &amp; Beverage Shift Manager is responsible for ensuring maximum customer service and satisfaction through the execution of operations by the Food &amp; Beverage Department.
Essential Duties and Responsibilities
<ul>
<li>Enforces performance standards, policies and procedures in the Food &amp; Beverage Department to ensure compliance with Company expectations</li>
<li>Responsible for scheduling, training and performance management of Food &amp; Beverage employees to ensure staffs compliance with all customer service and operational needs</li>
<li>Ensure all day-to-day operations run in the most efficient way possible</li>
<li>Reviews and approves all recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and disciple all Food &amp; Beverage employees in a fair and equitable manner</li>
<li>Maximizes cost effectiveness within the Department, by creating and ensuring compliance with established budget, labor and revenue benchmarks</li>
<li>Responsible for the intake, review and action of customer complaints in Food and Beverage</li>
<li>Monitors and evaluates job performance of Food and Beverage employees and managers, to provide feedback and coaching in order to enhance skills</li>
<li>Escalates operational deficiencies to Director of Food &amp; Beverage; provides suggestions from leadership team on recommendations for improvement</li>
<li>Sets priorities for the Food and Beverage team</li>
<li>Special projects and other tasks as needed by Director of Food &amp; Beverage</li>
</ul>
Qualifications
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Ability to handle multiple projects simultaneously; including organizational skills</li>
<li>Ability to set priorities for Department</li>
<li>Ability to handle confidential information</li>
<li>Ability to deliver to feedback to people with varying levels of experience</li>
</ul>
Certificates, Licenses, Regulations
<ul>
<li>Ability to obtain and maintain a Minnesota Class III Gaming License.</li>
</ul>
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

Food and Beverage Shift Manager

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Help or transport service</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 JOB RESPONSIBILITIES: This position plays a critical role in managing financial planning, budgeting, compliance, and strategic analysis to support the economic goals of WinnaVegas Casino Resort. JOB DUTIES: 1. Directs the operation of the finance department. 2. Oversee the financial planning and budgeting process for all casino resort operations, including gaming, hotel, food &amp; beverage, retail, and entertainment. 3. Ensure full compliance with tribal, federal, and state gaming regulations, including Title 31 (AML), NIGC Minimum Internal Control Standards (MICS), and compact requirements. 4. Partner closely with tribal government leadership to align financial strategy with long-term economic development goals. 5. Prepare and present financial reports, forecasts, and variance analyses to the GM, Director of Finance and Tribal Council. 6. Lead the development of financial policies and procedures consistent with tribal sovereignty and enterprise goals. 7. Supervise accounting and financial reporting functions, ensuring accurate and timely month-end and year-end close processes. 8. Monitor operational KPIs and gaming performance; recommend strategies to enhance profitability and efficiency. 9. Evaluate capital projects and resort expansions; conduct ROI and feasibility analysis. 10. Oversee audits (internal and external) and manage relationships with auditors and regulatory bodies. 11. Lead, mentor, and develop finance team members, promoting a culture of accountability and service to WCR. 12. Other duties as assigned. AUTHORITY AND SUPERVISORY CAPACITY 1. Possesses authority needed to accomplish 1 12 above. SIGNATURE AUTHORITY: 1. All contractual obligations of the Casino up to a prearranged limit. 2. All Departmental Disciplinary Action Notices. ACCESS TO SENSITIVE AREAS: Casino Financial data. EDUCATION/EXPERIENCE REQUIREMENTS: 1. Bachelors degree in Finance, Accounting, Business Administration, or related field (MBA, CPA, or CMA preferred). 2. Minimum of 3-5 years of finance experience. 3 years in tribal gaming or Native American enterprise operations preferred. 3. Deep knowledge of tribal sovereignty, NIGC, Title 31, and relevant compliance standards. 4. Strong understanding of casino resort financial operations and multi-revenue stream environments. 5. Experience working with tribal leadership, councils, and enterprise boards. 6. Proficiency with hospitality/gaming systems (e.g., Casino Trac, Agilysys, Sage and APS). 7. Excellent leadership, communication, and interpersonal skills. 8. Advanced Excel skills and financial modeling expertise.

Senior Finance Manager

<h3>Job Description</h3>
Job Description
Seeking qualified individuals able to help management team lead an excellent team of cashiers and customer service attendants in a fast paced c-store/ liquor/ casino environment. Must be able to work any of 7 days a week, with flexible shifts.
Must be able to lead, paperwork, cash handling, cleaning, stocking, etc among other duties discussed at interview/hire.
Must be able to stand for long periods of time, lift up to 50 pounds, bend, climb.
Great pay and advancement opportunities with a very diverse company state wide in South Dakota.
If you would like to join this family owned company and want to grow into a career, please apply today!
 #hc158967

Manager in Training/ Floating Manager

<h3>Job Description</h3>
Job Description
SUMMARY: The Cage Shift Manager is responsible for assisting the Cage Director in the successful operation of the cage and the management of the cage supervisors.
ESSENTIAL RESPONSIBILITIES
<ul>
<li>Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino's assets and fund.</li>
<li>Knowledgeable of Marketing Promotions and Casino events.</li>
<li>Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.</li>
<li>Assign or make changes in assignments of Team Members on assigned shifts.</li>
<li>Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.</li>
<li>Ensure the safety and security of Team Members and guests. Facilitate processes and programs to effectively control and reduce lost time injuries.</li>
<li>Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.</li>
<li>Development of Team Members, interviews, hiring and evaluations.</li>
<li>Assist in preparation of reports and other administrative responsibilities as assigned.</li>
<li>Assure that required facilities and equipment are available, clean, and functioning properly.</li>
<li>Establish and maintain effective channels of communication upward, downward, and laterally.</li>
<li>Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.</li>
<li>Balance out beginning and end of shift for cage cashiers, employee transaction window and F&amp;B employees.</li>
<li>Reconcile and replenish ticket redemption and ATM machines as necessary.</li>
<li>May act as Managerial Representative on Premises.</li>
<li>Meet with Departmental Directors and Managers as necessary. </li>
<li>Other duties as assigned.</li>
</ul>
 Job Posted by ApplicantPro

Cage Shift Manager

<h3>Job Description</h3>
Restaurant Manager – Louie Oliver’s
We’re seeking a dynamic and experienced&nbsp;Restaurant Manager&nbsp;to lead daily operations at&nbsp;Louie Oliver’s, ensuring exceptional guest experiences and team performance. This role is responsible for driving service excellence, maintaining high standards in food quality and sanitation, and managing labor and operational costs.
 
About Harrah’s Northern California
Located in the heart of historic Gold Country, just a short drive from Sacramento, Harrah’s Northern California Casino offers a vibrant and modern gaming experience set against the scenic backdrop of the Sierra Nevada foothills. As part of the Caesars Entertainment family, the property features a 25,000-square-foot casino floor with hundreds of slot machines, live table games, and e-tables. Guests enjoy diverse dining options, exciting promotions through Caesars Rewards, and a welcoming atmosphere that blends entertainment with elegance. Harrah’s NorCal is also proud to support the local community through volunteer efforts and charitable initiatives.
 
Working at Harrah’s Northern California
At Harrah’s Northern California, team members are more than just employees we are part of a dynamic, guest-focused community that thrives on energy, excellence, and opportunity. Whether you're on the casino floor, in the kitchen, or behind the scenes in marketing or operations, every role contributes to creating memorable experiences for guests.
 
What makes Harrah’s NorCal a great place to work?
<ul>
<li>Supportive Culture: The environment is friendly and inclusive, with a strong emphasis on teamwork and mutual respect.</li>
<li>Career Growth: Harrah’s offers exciting career paths in gaming, hospitality, marketing, and culinary arts. There are opportunities for advancement and personal development across departments.</li>
<li>Competitive Benefits: Team members enjoy competitive compensation and benefits packages and access to training and development programs.</li>
<li>Dynamic Work Environment: The casino thrives in a dynamic, high-energy environment where adaptability and a proactive mindset are celebrated as keys to success.</li>
<li>Community &amp; Brand Pride: As part of Caesars Entertainment, Harrah’s NorCal upholds high brand standards and actively contributes to the local community. Employees take pride in representing a trusted and iconic brand.</li>
</ul>
 
Key Responsibilities:
<ul>
<li>Oversee daily restaurant operations and team performance</li>
<li>Ensure top-tier guest satisfaction and service scores</li>
<li>Manage staffing, scheduling, and labor costs</li>
<li>Maintain compliance with health, safety, and regulatory standards</li>
<li>Hire, train, and develop team members</li>
<li>Conduct performance reviews and support employee growth</li>
<li>Monitor food quality and cleanliness standards</li>
<li>Collaborate with leadership to meet revenue and expense goals</li>
</ul>
 
What We’re Looking For:
<ul>
<li>Proven leadership in restaurant or hospitality management</li>
<li>Strong communication and team-building skills</li>
<li>Ability to work flexible hours, including nights, weekends, and holidays</li>
<li>Commitment to excellence in guest service and team engagement</li>
</ul>
Join a team where hospitality meets excellence. Apply now to be part of something special at Louie Oliver’s!
#RestaurantManager #HospitalityJobs #FoodAndBeverage #RestaurantLeadership #HospitalityCareers
 
Apply Here: 
<a href="https://harrahsnorcal.prismhr-hire.com/job/952253/restaurant-manager-louie-oliver-s-hiring-bonus" target="_blank">https://harrahsnorcal.prismhr-hire.com/job/952253/restaurant-manager-lo…</a>

Restaurant Manager

<h3>Job Description</h3>
Job Description
Job Title: Beverage Manager
Salary/Shift: $75,000 +
Status: Full-Time
 
Welcome to the high stakes, high spirits world of the Monarch Casino Resort Spa! We are seeking an energetic and passionate Casino Beverage Manager to keep the spirits pouring and our clientele toasting.
As the Beverage Manager you will oversee the operation of all beverage outlets to ensure compliance with all standards and procedures established by the Food and Beverage Manager in addition to company health and regulatory standards and procedures. Monitor administrative duties of supervisory staff for accuracy, timeliness and compliance with departmental policies and procedures. The Beverage Manager must have working knowledge of all outlet beverage portion control policies, i.e. jigger pours, carafes. Recruit, interview, and recommend for hire all beverage positions - Cocktail Server, Bartender, Bar Back, Liquor/Inventory Control. Coach and discipline Team Members as needed to develop optimal performance. Must be able to work all shifts and maintain a flexible work schedule to adjust to the demands of the beverage operation.
 
Responsibilities:
<ul>
<li>Lead and develop the premium beverage service on the casino floor, ensuring our guests are met with unparalleled service.</li>
<li>Curate innovative, thrilling drink menus that surprise and delight, keeping Monarch at the cutting edge of beverage trends.</li>
<li>Provide dynamic leadership to your team, fostering an environment that encourages top-notch performance and excellent customer service.</li>
<li>Promote safe and responsible enjoyment of our beverage offerings among our guests.</li>
</ul>
 
Qualifications:
<ul>
<li>Previous Casino Beverage experence is recommended.</li>
<li>Minimum 3-5 year previous Food and/or Beverage Management experience required in FOH operations or relevant degree in hospitality program</li>
<li>Significant experience in a high-energy, high-volume and high standards in beverage service role.</li>
<li>Extensive knowledge of both classic and emerging trends in the alcoholic and non-alcoholic beverage industry</li>
<li>Exceptional communication skills with a focus on customer satisfaction.</li>
</ul>
 
Full-Time Team Members (30+ hours) will enjoy:
<ul>
<li>Paid Time Off and 6 Observed Holidays with pay</li>
<li>Full Health Benefits Package after 90 days: medical, dental, vision, life insurance, short term disability, 401k with company match</li>
<li>Relocation Reimbursement</li>
</ul>
Both Full Time and Part Time Team Members will enjoy:
<ul>
<li>Complimentary hot meal per shift, unlimited coffee, tea, soft drinks</li>
<li>Up to 48 hours of Sick Pay (for TMs under 30 hrs/week)</li>
<li>Subsidized bus transportation and free covered parking</li>
<li>Up to $6000 education/tuition/certification reimbursement per year</li>
<li>Free uniforms and dry cleaning for most positions</li>
<li>Career growth programs</li>
<li>Anniversary recognition awards: resort credit, vacations and more!</li>
<li>Exclusive Team Member discounts across hotel, retail and spa</li>
<li>An exciting career bolstered by numerous benefits and perks!</li>
</ul>
 
Join us at Monarch Casino Resort Spa and ride the wave of excitement as you take your career to unparalleled heights in an establishment that buzzes with energy, enthusiasm, and the spirit of fun.
An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Beverage Manager

<h3>Job Description</h3>
Job Description
Do you thrive in a fast-paced &amp; exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!
Job Summary
We are seeking an experienced and detail-oriented Food &amp; Beverage Manager to lead and manage our F&amp;B tram in both of our restaurants and bars. This leadership role is responsible for ensuring guest satisfaction through quality service and employee development while balancing the costs of the department. Our unique opportunity will allow the right candidate to customize the guest experience as well as build their own team!
Primary Duties and Essential Job Functions
<ul>
<li>Interview and select qualified candidates for the Food &amp; Beverage team at Happy Valley Casino.</li>
<li>Effectively manage all F&amp;B Shift Supervisors, Restaurant Servers, Bartenders, F&amp;B Host/Cashiers, Cocktail Servers and Porters through daily operations. </li>
<li>Collaborate with Executive Chef to maintain an efficient and holistically collaborative Food &amp; Beverage department that partners and supplements all other departments effectively. </li>
<li>Collaborate with F&amp;B Supervisors, Executive Chef &amp; Sous chefs on the synchronization &amp; pairing of all Kitchen &amp; Bar menu items. </li>
<li>Monitors all Food &amp; Beverage outlets (Restaurant, Food Court, Center bar, Cocktail Service) and evaluates performance of subordinates, ensuring adherence to casino compliance, Pennsylvania Gaming Control Board and Liquor Control Board policies and procedures. </li>
<li>Coordinate successful food &amp; beverage service for casino events, VIP guests, and special promotions. </li>
<li>Ensure efficient inventory management, ordering, and cost control procedures. </li>
<li>Collaborate with chefs, F&amp;B supervisors, and vendors on development &amp; maintenance of all food &amp; beverage menus and menu standards. </li>
<li>Develop and manage departmental budgets, profit &amp; loss statements, labor cost controls, and revenue forecasts. </li>
<li>Analyze sales trends, guest preferences, and competitor offerings to optimize profitability and market competitiveness. </li>
<li>Implement strategies to increase average check size, upselling, and repeat patronage. </li>
<li>Drive guest satisfaction, by maintaining high standards of food, service, and ambiance. </li>
<li>Address and resolve guest complaints or operational issues quickly and effectively. </li>
<li>Foster a welcoming and inclusive environment for all guests. </li>
<li>Maintain cleanliness, sanitation, and food safety standards across all venues. </li>
<li>Proven ability to manage large teams in a dynamic, high-pressure environment. </li>
<li>Ability to work nights, weekends and holidays </li>
<li>Collaborates with food &amp; beverage shift supervisors to develop and maintain exemplary and exceptional guest service. </li>
<li>Works with Executive Chef on collaboration with Purchasing and Warehousing to assure all food items are properly ordered to specifications and par levels, received as purchased from purchase order, stored FIFO, priced and dated, requisitioned and received and stored in the production areas in accordance with policies and procedures. </li>
<li>Conduct efficient and thorough period end food &amp; consumables inventories ensuring that all pricing, unit costs and extensions are accurate. </li>
<li>Assign, in detail, specific duties to all employees for efficient operation of the department. </li>
<li>Maintains and monitors High-Cost Inventory items while establishing par levels for all workstations. </li>
<li>Schedules food &amp; beverage team (Front of House) so the proper coverage is maintained while monitoring daily timecards ensuring payroll costs are kept in line. </li>
<li>Maintain and improve the overall food &amp; beverage operation. Must be a liaison of food &amp; beverage and all other departments. </li>
<li>Order and maintain accurate and cost-efficient liquor &amp; beer inventory for the property. </li>
<li>Ensures that all staff maintain the standards set forth by the Local and State Health Department Codes. </li>
<li>Directly communicates with food &amp; beverage staff on daily needs, requirements and expectations. Collaborate with Executive Chef to cultivate and maintain a positive working culture for Food &amp; Beverage department</li>
</ul>
Minimum Qualifications
<ul>
<li>High School Diploma or Equivalent. Bachelor's in hospitality preferred. </li>
<li>RAMP/Serve Safe &amp; TIPS Certifications highly desired.</li>
<li>Minimum of 5 Years Food &amp; Beverage Leadership Experience. </li>
<li>Experience with creating Bar/Cocktail menu's required.</li>
<li>Strong computer skills in Microsoft Office as well as different POS systems. </li>
<li>Must possess thorough working knowledge of front and back of house operations. </li>
<li>Ability to work a flexible schedule including including nights, weekends and holidays. </li>
<li>Must be able to be approved and maintain licensure by Penssylvania Gaming Control Board. </li>
</ul>
Why Happy Valley Casino?
<ul>
<li>Competitive Medical, Dental, &amp; Vision Insurance</li>
<li>Vacation &amp; Sick Time That Promote Work/Life Balance</li>
<li>Company Paid Life Insurance</li>
<li>Retirement Options</li>
<li>Free Employee Assistance Program</li>
<li>Robust Employee Recognition Program</li>
<li>Local and National Discount Programs Through EAP &amp; Tickets@Work</li>
<li>Unlimited growth potential</li>
</ul>

Food & Beverage Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Table Games Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 6Shift Manager – Public Areas71 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
The Encore Boston Harbor will manage the daily operations of the Public Areas Department and overseeing the cleanliness of all public areas. This includes, but is not limited to; the management of the department strategy and ensuring alignment with overall Encore Boston Harbor strategy; maximizing opportunities for departmental and company success; maintaining all Encore Standards: and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.</li>
</ul>
<ul>
<li>Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.&nbsp; Identifies key drivers of success.</li>
<li>Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.</li>
<li>Manages the performance of team members under his/her area of responsibility.</li>
<li>Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.&nbsp;</li>
<li>Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.&nbsp;</li>
<li>Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.</li>
<li>Responsible for hiring, performance management, and employee engagement within the department.&nbsp; Provides training opportunities, constructive and positive feedback to team members within area of responsibility.&nbsp; Creates a motivating environment.</li>
<li>Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.</li>
</ul>
<ul>
<li>Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.&nbsp;</li>
<li>Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.</li>
<li>Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.</li>
<li>Assigns routine and non-routine job functions to departmental employees;</li>
<li>Carries out training programs as new methods or techniques are adopted by the department.</li>
<li>Maintains departmental cleanliness standards through inspection process throughout all assigned areas of responsibility by observing and correcting any work related deficiencies</li>
<li>Performs various administrative duties.</li>
<li>May interview and make recommendations for promotions. Ensures that all public area team member reports are submitted in a timely manner.</li>
<li>Assigns public area team members to various locations according to job requirements and the team members’ abilities, skills, and experience.</li>
<li>Observes performance of duties to evaluate efficiency and to detect and correct inefficient work practices.</li>
<li>Maintain complete knowledge of correct maintenance and use of equipment.</li>
<li>Cleans public areas in emergency situations.</li>
<li>Efficiently manages stock control and the maintenance of all equipment.</li>
<li>Issues supplies/goods to staff at beginning of shift in order to control inventory.</li>
<li>Reports all maintenance defects and follow up with Engineering.</li>
<li>Completes work orders forms for equipment maintenance or repairs and submit to Housekeeping desk control.</li>
<li>Works with safety as a priority, and follows department and company safety standards.</li>
<li>Maintains relevant knowledge of industry through continuing education and training.</li>
<li>Performs any other job-related duties as assigned.</li>
</ul>
Qualifications 
JOB REQUIREMENTS:&nbsp; 
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Education and/or Experience:&nbsp; 
Bachelor’s Degree in a related field or equivalent experience required.
Minimum 5 years of public areas/cleaning experience required, 3 years in a leadership role preferred.
Requires strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, Excel, &amp; PowerPoint.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of union as well as non-union working environments preferred.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.&nbsp; Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.&nbsp; Ability to write detailed instructions and correspondence.&nbsp; Ability to effectively present information in one-on-one and group situations.
Mathematical Skills &amp; Reasoning Ability:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp; Ability to decipher reports and maintain reports on request.
Physical Demands: 
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.&nbsp;
Work Environment: 
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is typically moderate.&nbsp; When on the casino or property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.</li>
<li>Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.</li>
<li>Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE).</li>
</ul>
 Additional Information 
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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