field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
 Join the iSpeedToLead Team as a Customer Support Specialist!
Who are we?
We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.
And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!
Your Schedule:
9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4) — this is when our clients are most active, and when you’ll be the hero they need. 
 What You’ll Do:
 • Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.
 • Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.
 • Troubleshoot technical issues and turn problems into opportunities to shine.
 • Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.
 • Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.
 What We’re Looking For:
 • 1+ year of experience in a Customer Support role.
 • Fluent written and spoken English — you’re not just good, you’re crystal clear.
 • A natural communicator with a proactive, energetic approach.
 • Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!
 What You’ll Get:
 • A competitive salary, paid twice a month in USD .
 • 15 vacation days and 5 sick days annually — take the time you need.
 • Remote-first freedom — work from wherever you feel most productive.
 • Access to continuous training and professional development — we invest in your future.
 • Massive growth potential as we continue to scale and expand.
If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

Customer Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Customer Support Specialist II
Department: Customer Support
Reports To: Customer and Technical Support Manager
Supervises: N/A
Salary: Hourly, Non-Exempt / $21-$25 per hour
 
This position is a hybrid role that will require 2 days in-office at our Irvine location and 3 days working remotely. 
 
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
 
The Customer Support Specialist II is responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities. Each Specialist will be responsible for a designated portfolio of clients, serving as the primary point of contact for all client inquiries. Furthermore, Specialists will respond to escalated calls and offer assistance to clients beyond their assigned portfolio when necessary. Success in this role hinges on exceptional communication skills and troubleshooting skills, the ability to establish trust with our clients, proficiency in utilizing help desk software, and the overarching goal of contributing to our reputation as a company known for delivering outstanding customer support throughout all sales and after-sales processes.
 
Key Responsibilities Include:
<ul>
<li>Proactively manage an allocated client portfolio to guarantee an exceptional customer experience</li>
<li>Proficiently establish and nurture client relationships by regularly performing client check-ins and profile analysis</li>
<li>Ensure a complete client onboarding process in VivoPoint, including user set up, notification preference, preliminary VivoPoint training, and confirmation that systems were installed correctly</li>
<li>Respond promptly and accurately to customer inquiries via phone, email, or chat channels</li>
<li>Identify and address customer needs, guiding them in utilizing specific product features effectively</li>
<li>Effectively guide clients and team members through basic to intermediate troubleshooting procedures; accept and respond to escalated calls from Customer Support Specialist I.</li>
<li>Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences</li>
<li>Create, maintain, and update our internal databases with relevant customer information as required</li>
<li>Proactively perform simple analysis on client data to look for trends and provide training and offer assistance, recommendations, and solutions</li>
<li>Export client data from VivoPoint to external programs in order to present to management and/or client as needed</li>
<li>Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advance issues</li>
<li>Proactively inform customers about new product features and functionalities, ensuring they stay updated</li>
<li>Follow up with customers to confirm resolution of their issues and satisfaction with the provided solutions</li>
<li>Serve as a liaison between the customer support team, management, and clients to enhance service quality and boost business productivity</li>
<li>Coordinate with the Account Management team to guarantee the satisfaction of our current clients with our products and services</li>
<li>Collaborate with the Channel Partner department to schedule repairs and warranty work efficiently</li>
<li>Participate in internal meetings to discuss client status and trends and to brainstorm ideas on how to improve the client experience</li>
<li>Additional tasks as assigned by management</li>
</ul>
 
Requirements:
QUALIFICATIONS
<ul>
<li>Comprehensive knowledge of CRM systems and their functionality</li>
<li>Exceptional knowledge of VivoPoint systems and its functionality</li>
<li>Proficient in utilizing computer systems and adept at navigating various software programs efficiently</li>
<li>Proficient in analyzing client data to derive insights and make informed decisions</li>
<li>Outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns</li>
<li>Ability to navigate through software applications to effectively guide clients and team members through basic to intermediate troubleshooting procedures</li>
<li>Exceptional communication skills, both written and verbal, to effectively interact with clients and team members</li>
<li>Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases</li>
<li>Strong organizational abilities, enabling effective time management and successful multitasking</li>
<li>Detail-oriented approach with a commitment to maintaining accurate records and documentation</li>
<li>Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs</li>
<li>Collaborative mindset to contribute to cross-functional teams and achieve common goals</li>
<li>Highly self-motivated and passionately driven to achieve professional success</li>
<li>Ability to move, lift, carry, and push objects weighing up to 25 lbs on an occasional basis</li>
<li>Willingness and availability to work on weekends and holidays as required</li>
</ul>
 
SUPERVISORY RESPONSIBILITIES
<ul>
<li>N/A</li>
</ul>
 
EDUCATION and/or EXPERIENCE
<ul>
<li>Experience as a Customer Support Specialist I or similar customer service role required</li>
<li>Pool industry experience required, preferably in equipment troubleshooting and diagnosis, replacement, etc.</li>
<li>Must obtain CPO license within first 30 days in position</li>
<li>Experience using help desk software and remote support tools preferred</li>
<li>Experience using computer software programs required; experience with GSuite and/or MS Office preferred</li>
<li>Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required</li>
<li>Must be able to effectively communicate in English. Ability to communicate effectively in Spanish a plus! </li>
</ul>

Customer Support Specialist II

<h3>Job Description</h3>
Job Description
This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.&nbsp; The position offers virtual office (remote).&nbsp;&nbsp; Principal Duties and Responsibilities:
<ul>
<li>Minimum of 10+ years Telecom operations experience in customer service</li>
<li>Candidate should be self-managed and driven</li>
<li>Responsible for the operational daily management of telecommunications including;
<ul>
<li>Customer inventory</li>
<li>Order management</li>
<li>Contract management and administration</li>
<li>Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution</li>
<li>Escalations</li>
<li>Billing issues</li>
</ul>
</li>
<li>Project coordination of customer moves, adds, change, and disconnect orders </li>
<li>Voice and data migrations</li>
<li>Ability to maintain positive customer and internal relationships</li>
<li>Must have superior skills in communication and issue resolution </li>
<li>Candidate must possess a high understanding of Telecom contracts </li>
<li>Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex. </li>
<li>Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies</li>
<li>Ability to understand, analyze and explain Telco USOCs on CSRs </li>
<li>You must be able to review telecom order packages, submit to carrier, then manage project through installation</li>
<li>Implement projects to local and IXC Telcos including AT&amp;T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies </li>
<li>Build inventory records utilizing CSRs </li>
</ul>
Review of Daily Responsibilities:
Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.&nbsp;
Review of Qualifications:
<ul>
<li>10+ years of high-level experience in a related field operations within a telecommunications company</li>
<li>Must have excellent customer service skills and interpersonal skills</li>
<li>Must have advanced level skills in MS Office with a focus on Excel</li>
<li>Ability to work under pressure and to multi-task</li>
<li>Proactive, self-motivated, and determined attitude</li>
<li>Customer focused with an eagerness to engage when issues are encountered</li>
</ul>

Telecommunication Customer Support Specialist

<h3>Job Description</h3>
Job Description
Open Position:&nbsp;Customer Support Specialist
Reports to:&nbsp; Manager, Customer Support
Location:&nbsp; Remote; Ability to be on call 4 weeks per year
About Us
HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes.&nbsp; Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle.&nbsp; Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,6 clients, but we’re just getting started and have plans to 10X the value we offer.&nbsp; However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.
Responsibilities:
The HST Pathways Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings. The support specialist role requires the ability to troubleshoot and resolve application and customer workflow problems with exceptional customer service skills, as well as going above and beyond client expectations. The role requires a self-starter, team player, detail-oriented, able to multi-task, technical troubleshooting, and someone who can communicate effectively to all levels of the organization as well as external parties.
Primary job duties and responsibilities include the follow:
<ul>
<li>Problem-solver with exceptional customer service skills, going above and beyond client expectations</li>
<li>Deliver an exceptional client experience by identifying and documenting client needs and issues</li>
<li>Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution</li>
<li>Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what</li>
<li>Establish procedures to ensure client satisfaction and quality service delivery</li>
<li>Communicate and collaborate across teams and departments to help solve issues</li>
<li>Replicate and document issues for further escalation</li>
<li>Participate in quality assurance and application testing of software as required</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree recommended.</li>
<li>Proficient in MS Office and related products</li>
<li>You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)</li>
<li>Healthcare or clinical experience preferred</li>
<li>Exceptional communication skills for both internal and external communications</li>
<li>Able to manage many ongoing activities and tasks in a fast-paced environment</li>
</ul>
Team Culture
<ul>
<li>We go beyond the expected.&nbsp; We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.</li>
<li>We thrive through collaboration.&nbsp; We invest in our team and take pride in the success of others.&nbsp;</li>
<li>We strive to make a positive impact.&nbsp; We are passionate our work and leverage our collective creativity and industriousness to make big things happen</li>
<li>We sharpen and share our expertise.&nbsp; We aspire to learn, grow, and share knowledge.</li>
<li>We love the journey.&nbsp; We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.</li>
</ul>
Perks &amp; Benefits
<ul>
<li>Remote work environment</li>
<li>Health benefits paid for employee</li>
<li>Flexible Paid Time Off Policy</li>
<li>11 company holidays per year</li>
<li>Paid parental leave</li>
<li>401K with matching contributions</li>
<li>Learning and development allowance</li>
<li>A diverse, inclusive, and fun team!</li>
</ul>
HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.
Powered by JazzHR
QriFvnPPDS

<h3>Job Description</h3>
Job DescriptionJob Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Customer Support Specialist Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; Remote Compensation:&nbsp;&nbsp;&nbsp; $70,000 About Centric Software: Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.&nbsp; <a href="http://www.centricsoftware.com" target="_blank">www.centricsoftware.com</a> Job Summary We are seeking a Customer Support Representative to be the primary point of contact for customers requiring assistance with our AI-driven Planning &amp; Pricing SaaS platform. This role involves troubleshooting issues, providing step-by-step solutions, and ensuring a seamless customer experience. You will work closely with technical teams to resolve complex problems while maintaining a customer-first approach. About The Team Centric is rapidly expanding into the fashion/sports, beauty, and home markets with industry-leading solutions in Product Lifecycle Management (PLM), Market Intelligence &amp; Trends, and Planning &amp; Pricing. The Planning &amp; Pricing Business Unit is a fast-paced, innovative team at the forefront of AI-driven pre- &amp; in-season planning and pricing solutions. Our platform optimizes assortment planning, allocation &amp; replenishment, and price optimization, ensuring customers maximize revenue and efficiency. This role requires initiative and autonomy in handling customer issues effectively and providing best-in-class support. Responsibilities Customer Support Operations
<ul>
<li>Respond promptly to customer inquiries via email, chat, or calls in a professional manner.</li>
<li>Offer clear, step-by-step solutions to common issues, ensuring customers feel informed and supported.</li>
</ul>
Issue Resolution
<ul>
<li>Troubleshoot software-related problems and escalate complex cases to specialized teams (Professional Services, Customer Success, Product Support, DevOps).</li>
<li>Monitor escalated tickets and follow up to guarantee timely resolutions.</li>
</ul>
Knowledge Sharing
<ul>
<li>Educate customers on product features, best practices, and workflows to enhance their experience.</li>
<li>Maintain and update the internal knowledge base and external help center documentation.</li>
</ul>
Customer Advocacy &amp; Experience
<ul>
<li>Act as a customer advocate, communicating recurring issues and feedback to the Product and Customer Success teams.</li>
<li>Strive for exceptional service, aiming to exceed customer satisfaction (CSAT) and engagement metrics.</li>
</ul>
Performance &amp; Metrics
<ul>
<li>Meet or exceed key performance indicators (KPIs), including:</li>
</ul>
<ul>
<li>Number of tickets created</li>
<li>First response time</li>
<li>Resolution time</li>
<li>Customer satisfaction (CSAT) scores</li>
</ul>
Requirements Experience &amp; Education
<ul>
<li>2-4 years in customer support, service desk, or help desk roles, preferably within a SaaS or tech environment.</li>
<li>Bachelor’s degree in Computer Science, Business, IT, or a related field (or equivalent work experience).</li>
</ul>
Technical Proficiency
<ul>
<li>Strong problem-solving and technical aptitude, with the ability to learn new software quickly.</li>
<li>Ability to support and troubleshoot replenishment and pricing systems, preventing operational downtime.</li>
<li>Experience with Cloud Solutions, Data Integration, Business Intelligence, and Supply Chain processes is a plus.</li>
<li>Familiarity with customer support tools like Zendesk, Jira, Salesforce.</li>
</ul>
Process Optimization &amp; SLA Management
<ul>
<li>Ability to monitor, improve, and manage SLA-driven processes, particularly in replenishment and pricing workflows.</li>
</ul>
Market Intelligence Integration
<ul>
<li>Understanding of data-driven insights and their role in optimizing pricing strategies.</li>
</ul>
Scalability Considerations
<ul>
<li>Ability to adapt as customer reliance on replenishment and pricing processes grows.</li>
</ul>
Soft Skills &amp; Languages
<ul>
<li>Strong communication skills, with a patient and customer-focused approach.</li>
<li>Highly organized with great attention to detail.</li>
<li>Ability to work remotely and collaborate across teams.</li>
<li>Language skills:</li>
</ul>
<ul>
<li>English (Required)</li>
<li>German, Italian, French, or Spanish (Plus)</li>
</ul>
Programming &amp; Software Skills
<ul>
<li>SQL (Required)</li>
<li>Python, JavaScript (Plus)</li>
</ul>
The US base salary range for this full-time position is $70,000.  Our salary ranges are determined by role, level and location.  The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.  Please note that the compensation details listed reflect the base salary and certain positions may be offered with additional variable incentives Centric Software&nbsp;provides&nbsp;equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.&nbsp; &nbsp;
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Powered by JazzHR
5VOmHQdNPT

<h3>Job Description</h3>
Job Description
 
 
The OPEXUS + Casepoint Customer Support team is responsible for delivering delightful and dedicated interactions to customers located throughout the U.S. and Canada. The ideal Customer Support Specialist has a proven track record in SaaS Support and is motivated by the opportunity to be a part of building a signature OPEXUS + Casepoint Customer Support Experience. Customer Support Specialists are passionate customer advocates, obsessively organized and analytical, and driven to always go the extra mile. 
Location: Washington, DC with Hybrid Telework Available
Roles &amp; Responsibilities: 
<ul>
<li>Serve as the first point of contact for customers and ensure support service commitments are met within a daily eight-hour shift during the business hours 8 am – 6 pm, EST. (per current Support hours, these are subject to change)</li>
<li>Available to assist client requests from all current Support channels to meet or exceed contractual response times.</li>
<li>Relentlessly pursue customer resolutions and satisfaction with every interaction. </li>
<li>Ability to be empathetic while balancing the needs of the customer and the business. </li>
<li>Accurately and thoroughly document issues in systems of record according to set guidance.</li>
<li>Perform remote troubleshooting through diagnostic techniques leveraging screen sharing.</li>
<li>Seek ways to continuously improve the client experience through better processes and technologies. </li>
<li>Contribute to training documentation, customer engagement opportunities, and ongoing user events. </li>
<li>Operate with high-energy and enthusiasm to the team and customer engagements. </li>
<li>Contribute to a diverse and inclusive environment and live company values. </li>
</ul>
 
Required Skills and Experience:
<ul>
<li>2+ years of customer-service experience.</li>
</ul>
<ul>
<li>Proven experience as a customer support technician or similar customer support role.</li>
<li>Ability to diagnose and resolve technical issues with increasing complexity while in role. </li>
<li>Solid understanding of software development.</li>
<li>Exceptional customer-service and communications skills, both written and verbal. </li>
<li>Proficiency in English.</li>
<li>Unflappable in any issue-management situation. </li>
<li>Secret Clearance a plus.</li>
<li>Experience using Salesforce Service Cloud case-management, Knowledge Base, Community experience.</li>
</ul>
Education:
<ul>
<li>Bachelor’s degree or equivalent required. </li>
</ul>
About OPEXUS
OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.
The Washington Post, which named Opexus+ Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS+Casepoint offers the best of all worlds. 
 OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #OPEX

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Voice process 
6 days working 
Salary upto 35k in hand 
<h3>Responsibilities</h3>
<ul>
<li>Respond to customer queries in a timely and accurate way, via phone.</li>
<li>Identify customer needs and help customers use specific features</li>
<li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li>
<li>Update our internal databases with information about technical issues and useful discussions with customers</li>
<li>Monitor customer complaints on social media and reach out to provide assistance</li>
<li>Share feature requests and effective workarounds with team members</li>
<li>Inform customers about new features and functionalities</li>
<li>Follow up with customers to ensure their technical issues are resolved</li>
<li>Gather customer feedback and share with our Product, Sales and Marketing teams</li>
<li>Assist in training junior Customer Support Representatives</li>
</ul>
Requirements
<ul>
<li>Experience as a Customer Support Specialist or similar CS role</li>
<li>Familiarity with our industry is a plus</li>
<li>Experience using help desk software and remote support tools</li>
<li>Understanding of how CRM systems work</li>
<li>Excellent communication </li>
</ul>

<h3>Job Description</h3>
Job Description
Who We Are:
Quest Global delivers world-class end-to-end&nbsp;engineering&nbsp;solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the&nbsp;aerospace&nbsp;&amp; defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that&nbsp;engineering&nbsp;has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to&nbsp;design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really&nbsp;engineering&nbsp;is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
&nbsp;What You will Do:
<ul>
<li>Carries out&nbsp;procurement&nbsp;processes, standards, and operational plans, including RFPs, negotiation preparations, and cost analysis</li>
<li>Responds to client inquiries about order status, changes, or cancellations to ensure customer satisfaction</li>
<li>Carries out&nbsp;Procurement&nbsp;processes, standards, and operational plans, including RFPs, negotiation preparations, and cost analysis</li>
<li>Responds to value stream inquiries about order status, changes, or cancellations to ensure customer satisfaction</li>
<li>Prepares purchase orders, approves&nbsp;payments, and negotiates prices to ensure the&nbsp;procurement&nbsp;process goes smoothly, under general&nbsp;guidance</li>
<li>Compiles price proposals, financial reports, and other data and information to provide input on reasonable prices</li>
<li>Prepares request for proposals (RFP) and bid packages to take on new accounts</li>
<li>Contacts suppliers to schedule or expedite deliveries to ensure resolution of problems such as shortages and missed or late deliveries</li>
<li>Responsible for all aspects of the relationship with a specific supplier within a commodity</li>
<li>Directs and manages all schedules, and purchase orders for the value stream account or the product family</li>
<li>Ensures product is delivered on time, meets quality standards, and at the right cost</li>
<li>Perform delivery assurance responsibilities</li>
<li>Develop and follow existing procedures, processes, and work instructions</li>
</ul>
How You Will Get Here:
<ul>
<li>4+ year degree in Business or related field, or equivalent experience</li>
<li>3+ years' experience as a Buyer</li>
<li>Excellent&nbsp;Microsoft Office&nbsp;Suite skills</li>
<li>Exposure to ERP systems,&nbsp;SAP&nbsp;preferred</li>
<li>Quick learner with aptitude to learn more and drive change</li>
<li>Experience in working in a cross-functional team</li>
<li>Self-motivated, disciplined, communicative, and organized</li>
<li>Excellent&nbsp;verbal and written communication skills</li>
<li>Great interpersonal and networking skills</li>
</ul>
Pay Range:&nbsp;$65,000 – $75,000 a year
Work Requirements:&nbsp;This position is classified as&nbsp;Remote&nbsp;within the United States.
Citizenship requirement:&nbsp; Due to the nature of this role, proof of US Citizenship is required upon hire.
Travel requirements:&nbsp; Due to the nature of the work, 0% of travel is required
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Vision insurance</li>
</ul>
Company DescriptionWe are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 28 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace &amp; Defense, Auto 
<h3>Company Description</h3>
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 28 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. \r\n\r\nQuest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace &amp; Defense, Auto

Procurement Support Specialist (Remote)

<h3>Job Description</h3>
Job Description
About Pearly
Pearly is a revenue cycle management automation platform for DSOs, dental groups, and independent practices. We're on a mission to help dental practices save time and get paid faster, while providing patients with a transparent, modern, and convenient way to understand and pay for dental care from pre-visit through post-visit.
As a high-growth, B2B software company, we are looking for high-talent, high-integrity people to join us on our mission to reimagine dental billing, payments, and engagement.
About the Role
We’re looking for a Customer Support Specialist that will focus on ensuring the satisfaction and success of our customers. The primary function of this role is to manage the support queue, ticketing system, and troubleshoot with customers, Customer Success, and Product Managers.
This role requires a blend of strategic thinking, a can-do attitude, and a passion for leveraging technology to enhance our customer experiences.
What You’ll Do 
<ul>
<li>
Manage and Own the Support Queue:You will take ownership of our customer support queue by responding promptly, professionally, and thoroughly to all customer inquiries. You'll ensure customers feel heard, supported, and satisfied with each interaction.
First-Line Troubleshooting and Problem Solving: You will serve as the first point of contact for incoming customer issues, using strong troubleshooting skills to quickly diagnose problems, offer solutions, and escalate complex cases when necessary. 
</li>
<li>
Manage ticketing system: You will be working with the CS team to ensure tickets are handled efficiently. You will implement improvements to this system as you see fit.
</li>
<li>
New account implementation: You will be a key part of our onboarding process, including launching new accounts and supporting customers through the implementation process.
</li>
<li>
Create internal and external resources: You will contribute to and create an internal knowledge base for their own efficiency and for customer self-support.
</li>
<li>
Communicate effectively: You will be communicating not only with customers, but you will also be responsible for relaying customer feedback and product ideas to our Product team. 
</li>
</ul>
Qualifications
<ul>
<li>
Hungry and Professional. You are hungry and eager to solve customer problems while maintaining a high level of professionalism. You look forward to jumping on the phone and enjoy the process of finding solutions to technological problems just as much as you enjoy the outcome.
</li>
<li>
2+ years of experience in customer support (ideally in B2B SaaS). Proven record of handling customer support queue in a technical capacity.
</li>
<li>
Strong written and verbal communication skills. This role will require you to spend much of your day communicating with customers on the phone and via email, as well as creating comprehensive internal documents as we continue to grow.
</li>
<li>
Technological Proficiency. Ability to use new technology and resources to troubleshoot customer issues.
</li>
<li>
Willing to roll up your sleeves. Taking initiative is second nature to you. You will operate with a high degree of autonomy and take ownership of the support queue and ticketing process.
</li>
<li>
Based in Santa Barbara, CA. This is an in-office position at Pearly's headquarters in downtown Santa Barbara, California. This is not a remote position. However, strong candidates outside of Santa Barbara are still encouraged to apply.
</li>
</ul>
Benefits
<ul>
<li>
Competitive salary, equity, and healthcare benefits
</li>
<li>
Collaborative, yet meeting-light culture
</li>
<li>
Work with an A+ smart and passionate team
</li>
<li>
Flexible vacation/time-off policy
</li>
<li>
Opportunity to make your mark at an early stage company with great product market fit
</li>
</ul>
Please apply and we look forward to meeting you!
Pearly is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Pearly is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
Compensation Range: $70K - $100K

<h3>Job Description</h3>
Job Description
Onsite in Plantation , FL - NOT REMOTE
Pay: $17.00 (18.00 if bilingual with English/Spanish) 
Hours: must be flexible to work from 8am - 11pm
Title: Customer Service Representative 
Start: 12/2/2024
Job Responsibilities: 
<ul>
<li>Inbound calls only</li>
<li>Respond to and own consumer inquiries and issues</li>
<li>Provide education and status on previously submitted pre-authorizations or pre-determination requests</li>
<li>Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance</li>
</ul>
Requirements: 
<ul>
<li>6 months of customer service experience with the same company</li>
<li>High School diploma</li>
<li>Goal-driven and detail oriented</li>
</ul>
For immediate consideration, please email your resume to <a href="mailto:Justice.strickland@remx.com" target="_blank">Justice.strickland@remx.com</a> with the subject as "Customer Service Rep".
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
<h3>Company Description</h3>
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

5,637 Remote Customer Support Specialist Jobs