<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends. Responsibilities: • Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users. • Configure and set up new hardware and software for employees, providing basic training as needed. • Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards. • Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date. • Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues. • Maintain detailed documentation for IT processes, systems, and department activities. • Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills. • Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance. • Provide after-hours support for urgent issues or project implementations as necessary. • Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality.• Proficient in IT management systems, including Active Directory, Microsoft 365, and Windows OS. • Experience with hardware and software setup, configuration, and troubleshooting. • Familiarity with networking concepts, Linux, and information security protocols. • Strong communication skills to effectively convey technical information to non-technical users. • Ability to lift up to 50 pounds occasionally and use ladders or lifts when required. • Demonstrated ability to prioritize tasks and manage time efficiently under pressure. • Valid driver’s license and access to a vehicle for transporting IT equipment. • Willingness to stay updated on emerging technologies and industry trends.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Broomfield, Colorado. This is a Contract-to-permanent position designed for individuals with a passion for technology and a strong commitment to providing exceptional technical support. In this role, you will assist users with resolving common IT issues while contributing to a collaborative and dynamic work environment. Responsibilities: • Deliver Tier 1 technical support to approximately 100 users, addressing issues such as password resets, printer malfunctions, and basic hardware setups. • Troubleshoot and resolve problems related to Windows 11 and Microsoft 365 applications, ensuring smooth operations for end users. • Log and manage support tickets using a ticketing system like Microsoft Dynamics, adhering to established processes and escalation protocols. • Coordinate with a small IT team to maintain consistent support coverage across multiple locations within a 10–20-mile radius of the Broomfield office. • Travel to various sites as needed to provide onsite assistance, including hardware installation, peripheral troubleshooting, and user training. • Maintain detailed documentation of support activities and processes to ensure accuracy and efficiency. • Collaborate effectively with team members to address challenges and improve service delivery. • Offer timely solutions to basic technical issues, minimizing disruptions to business operations. • Participate in ongoing training and development to enhance technical expertise and service quality.• Minimum of 1 year of experience in a Tier 1 technical support role. • Proficiency in troubleshooting Windows 11 and Microsoft 365 applications. • Familiarity with ticketing systems such as Microsoft Dynamics or equivalent. • Strong ability to resolve printer issues, perform hardware setups, and handle password resets. • Excellent documentation skills with attention to detail. • Strong interpersonal skills and a collaborative mindset to work effectively within a team. • Willingness to travel within a 10–20-mile radius as required. • Basic knowledge of IT hardware and software configurations.

Help Desk Analyst I

<h3>Job Description</h3>
About the Role:
Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.
 
Key Responsibilities:
<ul>
<li>Provide Tier 1 helpdesk support to end users</li>
<li>Troubleshoot and resolve technical issues efficiently</li>
<li>Assist users with varying levels of technical knowledge and backgrounds</li>
<li>Manage multiple tasks and prioritize effectively in a fast-paced environment</li>
<li>Deliver exceptional customer service to ensure user satisfaction</li>
</ul>
 
Qualifications:
<ul>
<li>Previous Helpdesk experience, preferably Tier 1 support</li>
<li>Excellent customer service and communication skills</li>
<li>Strong troubleshooting and problem-solving abilities</li>
<li>Ability to multitask and work independently</li>
<li>Experience in the healthcare industry is a major plus</li>
</ul>

<h3>Job Description</h3>
Job DescriptionIDR is seeking a&nbsp;Help Desk Analyst&nbsp;to join one of our top clients for an&nbsp;Onsite&nbsp;Position! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview &amp; Responsibilities for the Help Desk Analyst: One of our top clients is looking for a Help Desk Analyst who will be responsible for providing service at their walk-up service desk to resolve incidents/requests, providing remote support using remote desktop tools, assist employees with installation, configuration, and troubleshooting of computer hardware – laptops, desktops, peripherals, printers, mobile devices. You will also be responsible for maintaining passwords, data integrity, and file system security for the computing environment. The ideal candidate will have great customer service and communication skills! Required Skills:
<ul>
<li>1+ years’ experience working in an IT Service Desk/Support role</li>
<li>1+ years’ experience configuring and troubleshooting Windows &amp; Mac laptops</li>
<li>1+ years’ experience with Intune for Endpoint Management</li>
<li>Knowledge of remote support&nbsp;</li>
<li>Hands on experience building laptops and re-imaging laptops</li>
<li>Experience troubleshooting with Mac users &amp; end users over the phone</li>
<li>Basic Knowledge of Active Directory &amp; Microsoft Teams</li>
</ul>
What's in it for you?
<ul>
<li>Competitive compensation package</li>
<li>Full Benefits; Medical, Vision, Dental, and more!</li>
<li>Opportunity to get in with an industry leading organization</li>
<li>Close-knit and team-oriented culture</li>
</ul>
&nbsp;Why IDR?
<ul>
<li>20+ Years of Proven Industry Experience in 4 major markets</li>
<li>Employee Stock Ownership Program</li>
<li>Dedicated Engagement Manager who is committed to you and your success</li>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row</li>
</ul>
PandoLogic. Keywords: Help Desk Analyst, Location: Schaumburg, IL - 60168 , PL: 598015140

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst I | $18 - $22.50 per hour | HybridContract What Matters Most
<ul>
<li>Competitive Pay: $18 - $22.50 per hour</li>
<li>Location: Hybrid Work – 1 day per week onsite in Topeka, KS after 2 weeks of training </li>
<li>18-Month Contract opportunity with the possibility of extension</li>
<li>Weekly Pay with direct deposit</li>
<li>When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program</li>
</ul>
Job DescriptionJoin a fast-paced technical support team dedicated to delivering exceptional service to end users across various departments. This role requires a customer-first mindset and hands-on experience in troubleshooting technical issues across multiple systems, devices, and applications. After initial onboarding, this position offers a hybrid work arrangement and participation in a 24/7 on-call rotation. Responsibilities:
<ul>
<li>Provide remote support for desktops, laptops, mobile devices, enterprise applications, connectivity, and peripheral devices</li>
<li>Log, troubleshoot, and resolve incoming incidents using established service management tools and procedures</li>
<li>Collaborate with end users to identify and resolve technical issues promptly and courteously</li>
<li>Maintain secure user access and ensure adherence to IT policies and best practices</li>
<li>Participate in technology initiatives and projects while meeting established service-level goals</li>
</ul>
Qualifications and Requirements:
<ul>
<li>1+ years of experience in a help desk/service desk environment with a relevant degree or equivalent experience</li>
<li>Proficiency with Windows platforms, Office 365, VPNs, remote support tools, and enterprise applications</li>
<li>Strong written and verbal communication skills to assist users across technical skill levels</li>
<li>Familiarity with incident tracking systems such as ServiceNow and knowledge of IT support principles</li>
<li>Must be able to work onsite during onboarding; parking fees apply; valid driver’s license required</li>
</ul>
Additional Requirements
<ul>
<li>Must pass a background check </li>
<li>Reliable internet is required for remote work</li>
<li>Candidate must be within a 30–45 minute commute of Topeka, KS</li>
<li>Participation in a rotating 24/7 on-call schedule is required (with overtime compensation)</li>
<li>Must be able to type a minimum of 40 WPM with minimal errors</li>
</ul>
Benefits and Perks:
<ul>
<li>Pay Rate: $18 - $22.50 per hour</li>
<li>Medical Benefits: Eligible for dental, vision, and medical insurance</li>
<li>Training &amp; Growth: Opportunities for career growth and stability</li>
</ul>
Your New Organization:Join a dynamic team within a collaborative and fast-paced environment. This organization values professional growth and strong interpersonal skills to ensure seamless operations. This organization values technical expertise and strong interpersonal skills to ensure seamless IT operations. Your Career Partner:The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment. The Pay Rate range for this position is $18 - $22.50 per hour, excluding benefits. Your final Pay Rate will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future salary growth.

<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Analyst I to join our team in Vernal, Utah. In this contract to permanent role, you will provide essential technical support and troubleshooting assistance to ensure smooth operations for end users. This position offers an opportunity to work with cutting-edge tools and systems, while delivering excellent customer service in a fast-paced environment.
 
Responsibilities:
• Provide first-level technical support to resolve issues related to Microsoft Windows and Active Directory.
• Respond promptly to service desk tickets and ensure timely resolution of user concerns.
• Perform basic troubleshooting to identify and address hardware and software problems.
• Assist users with setup, configuration, and maintenance of Windows 10 systems.
• Maintain accurate documentation of service requests and resolutions within the ticketing system.
• Collaborate with team members to escalate complex issues for further investigation.
• Monitor system performance and proactively address potential disruptions.
• Deliver attentive and courteous support to end users, ensuring a positive experience.
• Stay updated on emerging technologies to enhance support capabilities.
• Proficiency in Active Directory management and troubleshooting. • Strong knowledge of Windows 10 operating systems. • Experience in basic troubleshooting for hardware and software issues. • Familiarity with service desk ticketing systems and processes. • Excellent communication skills to provide clear guidance to users. • Ability to work independently and manage multiple tasks efficiently. • Detail-oriented with strong organizational skills. • Previous experience in a help desk or technical support role is preferred.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry. Responsibilities: • Provide first-line IT support by responding to service desk calls and walk-ins. • Manage package pickup, distribution, and inventory ordering. • Create, respond to, and track support tickets to ensure timely resolution. • Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues. • Conduct hardware diagnostics, replace parts, and support laser printer maintenance. • Offer technical assistance for Windows 11, Office 365, and other user applications. • Perform basic computer moves, additions, and changes as required. • Escalate unresolved issues to higher-level IT support specialists. • Maintain accurate documentation and assist with inventory management. • Collaborate with team members to support ongoing IT initiatives and projects.• Strong aptitude and willingness to grow within the team. • Excellent customer service and communication skills. • Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows. • Familiarity with PowerShell is preferred but not mandatory. • Industry certifications or an Associate/Bachelor’s degree are a plus. • All candidates are required to complete necessary pre-employment assessments. • Experience with managing service desk tickets and resolving technical issues. • Demonstrated interest in learning new technologies and IT practices.

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team in Tucson, Arizona. In this Contract-to-permanent role, you will provide technical support to ensure seamless operations for both local and remote users. This position offers an excellent opportunity to showcase your problem-solving abilities and technical expertise in a dynamic environment. Responsibilities: • Respond promptly and professionally to help desk tickets and user support requests. • Provide technical assistance to resolve issues related to hardware, software, networks, and printers. • Diagnose, repair, and maintain computer hardware and software systems. • Configure and manage desktops, laptops, mobile devices, and associated peripherals. • Install, update, and configure operating systems, software applications, and utilities. • Assist remote staff by setting up and troubleshooting secure remote access tools. • Prioritize support requests, escalate issues to supervisors as needed, and suggest effective workarounds.• Proficiency in Active Directory management. • Strong knowledge of Microsoft Windows 10. • Ability to perform basic troubleshooting for hardware and software issues. • Familiarity with managing and resolving service desk tickets. • Experience with Microsoft Windows operating systems. • Strong communication and interpersonal skills for user support.

<h3>Job Description</h3>
Job DescriptionAll Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user inquiries via call and chat, diagnosing the problem, and providing applicable remedies. Responsibilities:
<ul>
<li>Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects.</li>
<li>Securing Data/Information - Protect the integrity and confidentiality of all data and information through physical and electronic measures.</li>
<li>Call/Chat Quality Evaluation Acknowledgement/Feedback Application - Consistently acknowledge call/chat quality evaluations in quality evaluation software and consistently apply feedback.</li>
<li>Troubleshooting - Has a fundamental understanding of system support/Knowledge repository and ability to navigate to resolve common customer issues. Consistently document troubleshooting in the ticket.</li>
<li>System Interruption Response and Handling - Follow the System Interruption Handling process consistently. Communicate with other staff for possible system-wide interruption.</li>
<li>Meeting Participation - Attend meetings on time, ask questions and apply feedback</li>
<li>Disaster Recovery Adherence - Understand the basics of Disaster Recovery processes.</li>
<li>Answering Support Calls/Answer Support Chats - Provide customer service support to any or all customers via calls/chats.</li>
<li>Ticket Quality - Document and manage end-user requests in the Incident Tracking System. Basic understanding of what demographic information, details related to technical issues to capture to properly route to appropriate team.</li>
<li>Technical Skills/Problem Solving - Understand the basic technologies. Apply basic problem-solving skills to achieve resolution.</li>
</ul>
Qualifications:
<ul>
<li>Familiarity with modern technology and best support practices through education or practical experience.</li>
<li>Prior customer service experience required.</li>
<li>Excellent interpersonal, written and communication skills required.</li>
<li>Ability to work in a fast-paced environment.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Willingness and flexibility to adapt and adopt rapid technology and process changes</li>
<li>Effective problem-solving skills that center around research, teamwork, decision making, and emotional intelligence</li>
<li>Familiarity with applications used in the UPMC environment (Office 365, Cerner, Medipac, Epic, etc.)</li>
<li>Experience with Cherwell or other IT Service Management systems</li>
</ul>
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