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<h3>Job Description</h3>
Job Description
Description
We are seeking a detail-oriented and organized Administrative Support professional to join our team. The ideal candidate will be responsible for managing and processing cases and ensuring service requests are dispatched appropriately to the assigned branch. This role requires effective communication with colleagues, customers, and branches to resolve concerns, as well as maintaining accurate client data in our corporate database systems.
Key Responsibilities:
-Case Management: Manage and process cases, ensuring service requests are dispatched appropriately to the assigned branch.
-Communication: Communicate effectively with colleagues, customers, and branches to resolve concerns.
-Client Data Management: Enter and maintain new client set-up information and all client account data changes in corporate database systems.
-National Accounts: Ensure all relevant tasks associated with National Accounts are completed following contractual obligations.
-Salesforce Queue Management: Work in a queue within Salesforce to service requests by commercial customers for various pest control functions.
Qualifications:
-Detail-Oriented: Strong attention to detail and organizational skills.
-Communication Skills: Excellent verbal and written communication abilities.
-Technical Skills: Proficiency in Salesforce and other corporate database systems.
-Customer Service: Experience in customer service or administrative support roles.
Skills
customer support, administrative support, data entry
Additional Skills &amp; Qualifications
• Must have Salesforce experience 
• 2-5 years of recent customer support, data entry, administrative support, or order entry experience.
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Ability to keep information organized and confidential.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Pay and Benefits
The pay range for this position is $17.35 - $17.35/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 17, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Customer Support Specialist 
At B&amp;A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&amp;A believes in ensuring its employees feel deeply connected to B&amp;A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team! 
Responsibilities 
B&amp;A has an exciting opportunity for a Customer Support Specialist supporting a federal contract. This is a 100% remote opportunity and can be performed from anywhere in the continental United States. In this role, you’ll have the opportunity to:
<ul>
<li>Respond immediately to users requesting assistance by telephone or email, and record and validate customer's contact information.</li>
<li>Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem.</li>
<li>Provide password resets.</li>
<li>Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.</li>
<li>Track Salesforce tickets to resolution and notifying user when resolved.</li>
<li>Record problem resolution and receive confirmation from customer of resolution.</li>
<li>Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.</li>
<li>Provide continuous improvement and enhancements to the customer’s technical support process.</li>
<li>Employees will be responsible to create a suitable work environment in their home or other secure area for work purposes. The client will provide Government Furnished Equipment (GFE) necessary to execute the mission.</li>
</ul>
Education and Experience
<ul>
<li>High School Diploma</li>
<li>ITIL 4 Certification Desired</li>
</ul>
Required Skills
<ul>
<li>Detail Oriented</li>
<li>Ability to accurately follow procedures and instruction</li>
<li>Help Desk Operations: performing Call Tracking, Documentation, and Service Requests</li>
<li>Internet Explorer: Deep familiarity with Active X Control, Browser Connectivity Settings, Metro and Desktop Browsers, Privacy Settings, Security Zones</li>
<li>Microsoft Office: Creating File Security, Read Only / Files from untrusted location, Troubleshooting Outlook Problems</li>
</ul>
Desired Skills
<ul>
<li>Bilingual speaking (Spanish)</li>
</ul>
Security Clearance
<ul>
<li>Public Trust</li>
</ul>
More About B&amp;A:
 Notable Clients B&amp;A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. 
 
Benefits and Programs 
B&amp;A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life &amp; AD&amp;D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&amp;A employees enjoy paid time off, B&amp;A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&amp;A’s 401(k) plan is available to all employees and includes a company matching contribution.
B&amp;A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
<ul>
<li>The B&amp;A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more</li>
<li>A formal mentorship program</li>
<li>Job shadowing and cross training opportunities</li>
<li>Brand Ambassador program</li>
<li>Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and more</li>
<li>Monthly virtual events</li>
<li>B&amp;A Annual Wellness Challenge: #StepWithB&amp;A, #WalkDuringLunchWithB&amp;A, #VolunteeringWithB&amp;A, and #ExerciseDuringLunchWithB&amp;A, and more</li>
</ul>
At B&amp;A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&amp;A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&amp;A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. 
 
EEO
 
B&amp;A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&amp;A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&amp;A’s offices, and other workplaces (including client sites) and all other locations where B&amp;A is providing services, and to all work-related activities. 
 
EEO is the Law
 
B&amp;A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. 
Requirements:

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Dental insurance</li>
<li>Health insurance</li>
</ul>
 Customer Service Specialist Position Title: Customer Service Specialist Location: Remote (Within the US) Employment Type: Full-Time Employee Bethesda Systems is seeking a technically proficient Customer Service Specialist who connects easily with clients over the phone and serves as a critical hub of organization and communication for our internal support team. This role requires a courteous, organized, and professional individual who is passionate about delivering exceptional client experiences while also possessing strong problem-solving skills to assist customers with troubleshooting smart home technology. What You Will Do: 
<ul>
<li>Serve as the first point of contact via telephone for homeowners seeking assistance with their smart home systems, diagnosing common technical issues and providing initial troubleshooting steps.</li>
<li>Identify and escalate complex support requests to our internal technical support team while ensuring that detailed documentation is recorded for effective follow-up.</li>
<li>Guide non-subscribed clients through support options and recommend appropriate membership packages.</li>
<li>Maintain an understanding of smart home technology (including lighting control, motorized shades, audio/video systems, and home automation platforms) to assist customers with basic troubleshooting and setup guidance.</li>
<li>Use remote troubleshooting techniques when possible, helping customers resolve minor issues without requiring an in-home visit.</li>
<li>Accurately document technical support events in our ticketing system, ensuring that all relevant details are captured for future reference.</li>
<li>Learn and apply best practices for providing exceptional support in the luxury smart home technology sector.</li>
<li>Collaborate with the internal team to ensure adherence to response times and critical procedures, helping streamline the customer experience.</li>
</ul>
 What You Should Bring to the Table: 
<ul>
<li>A naturally friendly and warm personality, with the ability to create emotionally enriching experiences for customers.</li>
<li>Strong problem-solving skills and the ability to think critically when diagnosing technical issues remotely.</li>
<li>Technical aptitude with the ability to navigate multiple applications, log tickets, and follow troubleshooting guides while assisting customers.</li>
<li>Excellent verbal and written communication skills in English, with the ability to clearly explain technical solutions to non-technical users.</li>
<li>Strong organizational skills and attention to detail to document customer interactions and solutions accurately.</li>
<li>The ability to work independently and adapt to a remote work environment.</li>
<li>Flexibility to work varying shifts, including weekdays and weekends (8 a.m. 11p.m. EST).</li>
<li>A reliable internet connection, PC/laptop with camera and suitable workspace for remote work.</li>
</ul>
 Requirements: 
<ul>
<li>High school diploma/GED required.</li>
<li>Experience or familiarity with smart home systems, home automation platforms, or consumer electronics (on-going training will be provided).</li>
<li>Complete our on-the-job training to gain a working knowledge of our guidelines (policies &amp; procedures).</li>
<li>Work a combination of nights, some holidays, weekends, and some overtime.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to successfully use a PC, while navigating &amp; notating multiple applications while working with customers.</li>
<li>Maintain a positive attendance record, including punctuality and schedule adherence.</li>
</ul>
 Why Join Bethesda Systems? At Bethesda Systems, we go beyond standard customer servicewe create seamless smart home experiences by combining technical expertise with world-class support. Our Customer Service Representatives play a crucial role in ensuring customers receive timely assistance and effective solutions for their smart home technology needs. 
This is a remote position.

<h3>Job Description</h3>
Job Description$36,400 + 5% VIP 
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. 
We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!
JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.
Core Requirements and Responsibilities: 1. Provides the highest level of customer support to our Industry customers. 2. Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services. 3. Documents customer cases using customer relationship management system. 4. Processes daily tasks with a high level of accuracy and productivity to meet performance metrics. 5. Able to support Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues. We promote from within so we want every new employee to have the following fundamental skills:
1. Effective communicator (written and verbally) 2. Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines 3. Tech-savvy and basic knowledge of MS Office 4. Can pick up new skills quickly 5. Demonstrates regular and reliable attendance No experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement! Additional Requirements and Details: • Travel not anticipated. • Ability to work remote with a stable internet connection on an as needed basis • Located and working from an office location (when required) • Occasional lifting and/or moving up to 10 pounds. • Frequent repetitive hand and arm movements required to operate a computer. 
• $36400 / year • WFH Flexible • #LI-Hybrid

Customer Support Specialist I

<h3>Job Description</h3>
Job DescriptionCompany Description 
At ArborMetrix, advancing healthcare through data science is our mission, and delivering high impact, intuitive technology and analytics is our passion. Our leading healthcare intelligence solutions are proven to identify actionable insights that drive physician engagement, advance care, and improve patient outcomes, and our platform delivers clinically relevant and timely analytics and reports that have been shown to eﬀectively target ways to improve healthcare quality and efficiency. We deliver clinically rich solutions that lead to results that have a real impact on real people.
Job Description 
We’re looking for a proactive and customer-focused Customer Support Specialist to serve as the first point of contact for our clients. In this role, you’ll be responsible for delivering a best-in-class support experience by resolving customer issues, answering questions, and managing requests with care and efficiency.
You’ll play a key role in overseeing the support queue, ensuring timely responses and smooth coordination across teams. The ideal candidate is technically savvy, highly organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Our clients include hospitals, health systems, collaborative quality initiatives, and professional societies across a range of healthcare specialties—making your role both impactful and meaningful in the healthcare space.
Primary Responsibilities
<ul>
<li>Manage the customer service queue to ensure service level agreements (SLAs) are consistently met</li>
<li>Resolve customer inquiries, issues, and requests in a timely and effective manner</li>
<li>Test new solutions and software updates for quality assurance and usability</li>
<li>Facilitate smooth handoffs and escalations between the Services and Software Development teams</li>
<li>Act as a subject matter expert (SME) on company products and services</li>
<li>Build and maintain strong, lasting customer relationships</li>
<li>Accurately manage and update customer cases in Salesforce.com</li>
<li>Review and manage KPI dashboards in Salesforce.com to monitor team performance and identify improvement opportunities</li>
<li>Work with a proactive mindset and strong sense of urgency</li>
</ul>
Qualifications 
<ul>
<li>Bachelor’s degree required (Business, Communication/Marketing, IT, CS, other technical degrees preferred)</li>
<li>Strong interpersonal skills and a commitment to excellent customer service</li>
<li>Proven ability to multitask and stay organized in a fast-paced environment</li>
<li>Comfortable working both independently and collaboratively across teams</li>
<li>Demonstrated problem-solving skills with a proactive, solutions-oriented mindset</li>
<li>High attention to detail and accuracy</li>
<li>Excellent written and verbal communication skills</li>
<li>Positive, adaptable attitude with the ability to maintain professionalism under pressure</li>
</ul>
Technical Skills
ArborMetrix will provide training to the hired candidate; however, the skills listed below will ensure the candidate is successful in this role.
<ul>
<li>Programming language (Java preferred)</li>
<li>HTML</li>
<li>Database navigation language (PostgreSQL preferred)&nbsp;</li>
<li>Salesforce</li>
</ul>
 Additional Information 
ArborMetrix has an outstanding entrepreneurial team with a strong mix of clinical analytics, software, and business expertise. We value creativity, innovation, problem solving, collaboration, and fast iteration, which allows us to continuously improve our platform.&nbsp;
This position is open to residents of the U.S. living in Arizona, Florida, Illinois, Indiana, Iowa, Massachusetts, Maryland, Michigan, North Carolina, Ohio, Pennsylvania, Texas, and Wisconsin. 
The salary range for this role is $60,000-$75,000 USD annually.
ArborMetrix is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.
All your information will be kept confidential according to EEO guidelines.

Technical Customer Support Specialist (remote US only)

<h3>Job Description</h3>
Job Description
Overview
We are hiring a proactive Customer Success Specialist to ensure customers reach their goals with our services. You’ll serve as a partner to clients—guiding, educating, and ensuring their ongoing satisfaction and engagement.
Responsibilities
<ul>
<li>
Proactively check in with customers to ensure success and satisfaction
</li>
<li>
Help onboard new clients and answer advanced service questions
</li>
<li>
Monitor customer activity and usage to identify potential concerns
</li>
<li>
Collaborate with support and product teams to resolve issues
</li>
<li>
Track customer success metrics and feedback in the CRM
</li>
</ul>
Qualifications
<ul>
<li>
Experience in customer success, account management, or high-touch support
</li>
<li>
Excellent communication and relationship-building skills
</li>
<li>
Strong problem-solving ability and attention to detail
</li>
<li>
Comfortable using Google Workspace and CRM platforms
</li>
<li>
Customer-first mindset with a proactive approach
</li>
</ul>
Benefits
<ul>
<li>
Remote position
</li>
<li>
$20–$22 per hour
</li>
<li>
Health insurance (for full-time employees)
</li>
<li>
Paid time off (for full-time employees)
</li>
<li>
Supportive and collaborative environment
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

4,222 Remote Customer Support Specialist Jobs