field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionNow Hiring Card Services Specialist! Job Title: Card Services Representative Location: Fully On-Site Type: Temporary (2-month coverage for medical leave; potential for extension or contract-to-hire if the incumbent does not return) Pay Rate: $18–$19/hour (Depending on Experience) Start Date: ASAP – In-person interviews begin next weekAbout the Role
LHH is seeking a professional and detail-oriented Card Services Representative to join our clien'ts team immediately. This is a critical support role covering a medical leave, with potential for long-term placement. The ideal candidate will have strong banking experience, preferably within a credit union, and hands-on expertise in credit card operations.
Key Responsibilities
<ul>
<li>
Support and back up all essential card processing functions, including debit, ATM, and credit card operations
</li>
<li>
Handle monetary and non-monetary exception reports related to card services
</li>
<li>
Process dispute and fraud claims in compliance with Visa rules, Federal Regulation Z, and Regulation E
</li>
<li>
Communicate professionally with members, vendors, and merchants to resolve card-related issues
</li>
<li>
Use systems such as PSCU, CO-OP, and EPISYS to manage card tasks and documentation
</li>
<li>
Maintain accurate records and assist with settlement adjustments and GL account support
</li>
<li>
Ensure compliance with internal procedures, federal regulations, and industry standards
</li>
<li>
Provide exceptional internal and external member service
</li>
</ul>
Qualifications
<ul>
<li>
1–3 years of experience in a financial institution (credit union experience strongly preferred)
</li>
<li>
Proven experience with credit card setup, maintenance, and dispute processing
</li>
<li>
Familiarity with Visa regulations and federal compliance standards
</li>
<li>
Strong communication skills and professional demeanor
</li>
<li>
Detail-oriented with excellent organizational and multitasking abilities
</li>
<li>
Proficiency in Microsoft Word, Excel, Outlook; knowledge of deposit laws and regulations
</li>
<li>
Must pass a background and credit check
</li>
<li>
Bilingual skills are a plus but not required
</li>
</ul>
Why Apply?
This is a great opportunity to step into a high-impact role with a respected financial institution. If you’re ready to bring your card services expertise and professionalism to a team that values accuracy, compliance, and member service—apply today!
 Pay Details: $18.00 to $19.00 per hour Search managed by: Jessica Starr Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.lhh.com/us/en/candidate-privacy" target="_blank">https://www-uat.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 ]]&gt;

Card Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Overview:
The Digital Services Specialist is responsible for supporting the Bank’s digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. 
 
Primary Accountabilities / Responsibilities:
<ol>
<li>Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. </li>
<li>Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. </li>
<li>Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. </li>
<li>Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services.</li>
<li>Review checks deposited remotely through the Bank’s mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. </li>
<li>Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller.</li>
<li>Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements.</li>
<li>Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. </li>
<li>Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact.</li>
<li>Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. </li>
<li>Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. </li>
<li>For each eOpen account opened, review the associated Driver’s License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi.</li>
<li>Act as back-up for Treasury Services activities related to business customers’ access to digital services. </li>
<li>Create/update procedures as needed.</li>
<li>Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements.</li>
<li>Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines.</li>
<li>Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout.</li>
<li>Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities.</li>
<li>Performs related and unrelated duties as may be required.</li>
</ol>
 
Requirements:
Position Requirements:
The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities. 
Competencies Required:
<ul>
<li>Customer Focus</li>
<li>Results Oriented</li>
<li>Adaptability</li>
<li>Collaboration</li>
<li>Communication</li>
<li>Composure</li>
<li>Innovation</li>
<li>Self-Development</li>
</ul>
Work Environment/Physical Demands/Condition Requirements:
Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 
Equipment Used:
General office equipment: Computer, Telephone, Mobile devices
Compliance:
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 
Information Security:
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:
<ul>
<li>Remaining alert to and reporting malicious or suspected malicious email.</li>
<li>Participating in training opportunities to ensure continued protection of customer data.</li>
<li>Provide feedback where possible to help improve the Bank’s security culture.</li>
</ul>
Responsible for maintaining confidentiality of all sensitive information.
 
 
Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.
Applicants requiring reasonable accommodation in the application process should notify Human Resources. 
Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information 
to confirm that you are authorized to work in the U.S.A.
EOE/AA/D/V
Torrington Savings Bank is a drug free workplace.

Digital Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be!
At Baxter, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture, which is why we need you!
We value individuals who:
<ul>
<li>Make it matter through being a caring team member.</li>
<li>Are authentic and communicate with transparency and kindness.</li>
<li>Welcome differences by seeking, listening, and learning from diverse perspectives.</li>
</ul>
At Baxter we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!
 
Your Purpose as a Title Specialist:
<ul>
<li>Prepare and process motor vehicle title paperwork for legal transfer.</li>
<li>Submit title work to the NE Department of Motor Vehicles via eDMV.gov.</li>
<li>Verify lien payoffs and ensure all paperwork is accurate and complete.</li>
<li>Track and follow up on outstanding titles, reporting any issues to management.</li>
<li>Stay updated on title regulations and provide training to dealership personnel.</li>
<li>Maintain an organized work area and perform other duties as assigned.</li>
</ul>
Requirements:
Basic Qualifications:
<ul>
<li>Previous title experience preferred.</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Team player with excellent follow-through and communication.</li>
<li>Reliable, punctual, and able to sit for extended periods in an office setting.</li>
</ul>
Additional Qualifications:
<ul>
<li>A team-first always perspective with a desire to win together attitude.</li>
<li>An innate desire to help others in all ways possible.</li>
<li>Dedicated to creating meaningful outcomes in everything you do.</li>
<li>Welcomes difference by seeking, listening, and learning from diverse perspectives.</li>
<li>Authentically communicates with transparency, empathy, and kindness.</li>
<li>Forever curious and motivated by a passion for continuous improvement.</li>
</ul>
Your Well-Being:
<ul>
<li>Competitive Pay</li>
<li>Flexible Work Schedule: Full-time (40hours) Monday - Friday</li>
<li>Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, &amp; Identity Insurance</li>
<li>Training and Development Opportunities for All Employees</li>
<li>Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more</li>
<li>Educational Reimbursement: General and specialized technical automotive degrees</li>
<li>Employee Assistance Programs</li>
<li>Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, &amp; Christmas Day</li>
</ul>
Baxter Auto Group
Baxter Auto Group is one of the nation's leading automotive retail groups, serving the communities of Omaha and Lincoln, Nebraska; Kansas City, Kansas; Colorado Springs, Colorado; and Madison, Wisconsin. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.
Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.
Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #1 to request accommodation.

Title Specialist - Baxter Shared Services

<h3>Job Description</h3>
Job Description
Business Services Specialist - Job Description
Department:
Commercial 
Grade:
8 
Reports To:
SVP of Business Services and AIS
Classification:
Non-Exempt 
Supervises Direct:
 
Supervises Indirect:
 
Approved By:
ART
Effective Date:
10/31/2022
Role:
Responsible for providing clerical support for loan and other business services activities. Obtains and records commercial loan information and documentation. Assists members and potential members with their financial needs, opens new accounts, processes account transactions, and resolves problems.
Essential Functions &amp; Responsibilities:
<ul>
<li>Reviews loan application/preliminary documentation after loan officer approval.</li>
</ul>
<ul>
<li>Generates documents based off information provided.</li>
</ul>
<ul>
<li>Gathers additional data needed for underwriting, including but not limited to, income/assets/credit, valuation, title work, and appraisal.</li>
</ul>
<ul>
<li>Prepares commercial loan modifications.</li>
</ul>
<ul>
<li>Handles correspondence with members and lender for various situations throughout process - appraisal, docs to sign, etc.</li>
</ul>
<ul>
<li>Maintains and applies a comprehensive knowledge and understanding of all credit union products, services, policies, and procedures. Assisting others with questions about business services and required documentation.</li>
</ul>
<ul>
<li>Assists and educates commercial members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union.</li>
</ul>
<ul>
<li>Performs other job-duties as assigned.</li>
</ul>
Performance Measurements:
1.
Resolve member issues within 24 hours and/or ensure that all parties are informed daily on the process.
2.
Business accounts are opened, monitored, serviced, and maintained in accordance with established policies and procedures.
3.
Document preparation is accurate, neat, and timely. Loans are accurately entered on LaserPro and Symitar software.
4.
Files are current and well organized. All commercial files are maintained to the satisfaction of internal audit, external audit, and the NCUA.
5.
Miscellaneous clerical functions are efficiently and effectively completed.
Knowledge and Skills:
Experience
Three years to five years of similar or related experience. 
Education
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. 
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. 
Other Skills
Must have excellent communication and PR skills; ability to use related software required. 
Physical Requirements
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. 
Work Environment
No hazardous or significantly unpleasant conditions. 
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Business Services Specialist

<h3>Job Description</h3>
Job Description
ROLE PURPOSE
The purpose of this role is to manage the debit, credit and prepaid card programs through investigating disputes, fraudulent activity, acting quickly to prevent and mitigate risk and loss to the credit union and members. Solves complex problems or questions when they arise and performs the proper research to initiate a sound resolution to ensure the member and credit union are protected. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ol>
<li>Resolves member inquiries concerning debit and credit cards, disputes, transactions and statements. </li>
<li>Processes set up and input for debit and credit card systems, i.e. rate changes, new plastics and card designs. </li>
<li>Maintains card plastic inventory across debit and credit card programs to ensure adequate supplies are available to meet members’ needs. </li>
<li>Understands the mechanical aspects of ATMs. </li>
<li>Recommends new procedures to improve debit and credit card functions. </li>
<li>Backs up Payments and Digital Services positions to assist in department coverage as needed.</li>
<li>Reviews prior month general ledger reconcilements and researches any outstanding items before the last business day of the current month. Ensures outstanding items are cleared within 90 days of occurrence.</li>
<li>Ensures financial security by following internal controls and maintains confidentiality at all times. </li>
<li>Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.</li>
<li>Works to increase knowledge, technical skills and professional development through available internal and external sources.</li>
<li>Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.</li>
<li>Maintains a professional work environment and businesslike appearance.</li>
<li>Perform additional duties and responsibilities as deemed appropriate. </li>
</ol>

ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS
This role requires the employee to work indoors in a typical office environment. While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of 1-25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. The employee frequently is required to stand, reach with arms, talk and hear. 

ASSOCIATE CORE COMPETENCIES
Member Service - Displays courtesy and sensitivity, appropriately manages difficult or emotional member situations. Meets commitments, and responds promptly to member needs, solicits member feedback to improve service. 
Dependability - Responds to requests for service and assistance, follows instructions, responds to management direction, takes responsibility for own actions, commits to doing the best job possible, keeps commitments, meets attendance and punctuality requirements as expected. 
Job Knowledge - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, displays understanding of how job relates to others, and uses resources effectively.
Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Team Work - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, and recognizes accomplishments of other team members.
PERFORMANCE EXPECTATIONS
Accuracy – Accuracy is of extreme importance as it reflects on Argent Credit Union’s reputation. Inaccuracy affects the member’s privacy and breaks the trust the member has placed in us. This would include but is not limited to posting an incorrect amount to the correct account and providing an incorrect member receipt, and inaccurate completion of member service and forms. The employee is responsible for checking his or her own work to avoid errors.
Attendance – The employee must be able to consistently report to work as scheduled and perform the duties of the position in the office environment.
Relationships with Others – The employee must work effectively and relate well with others including internal and external members, supervisors, colleagues and individuals inside and outside Argent Credit Union.
Policy Compliance – The employee is required to be knowledgeable of all company, department and position-specific policies and procedures and to follow the policies and procedures without exception. These policies include but are not limited to the Fraud Prevention, Harassment, Confidentiality, Employee Conduct, Electronic Communications, Voice Mail, Bank Secrecy Act and Collection policies. 

REQUIRED EDUCATION AND EXPERIENCE
<ul>
<li>A high school diploma or equivalent.</li>
<li>One to three years financial industry experience in the capacity of card services and ATM’s preferred; or equivalent combination of education and experience. </li>
<li>Knowledge of rules and regulations as related to Payments and Digital Services. </li>
<li>Experience with Fiserv EFT and Velera a plus.</li>
</ul>
Work requires valid driver’s license and vehicle to visit ATM locations.

<h3>Job Description</h3>
Job Description
About BrightStar

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:
<ul>
<li>Medical, Dental, and Vision</li>
<li>401K Plan with Matching</li>
<li>Tuition Reimbursement Program</li>
<li>Supplemental Benefits</li>
<li>Engagement Area</li>
<li>Wellness Studio &amp; Gym</li>
<li>Company Paid Life Insurance</li>
<li>Health Savings Account with Company Contributions</li>
</ul>
About the Role:
The position’s primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative ways of banking.
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys. Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and responsible for maintaining the month-end checklist.</li>
<li>Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. </li>
<li>Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of “Quality Assurance” accuracy within the limits of credit union policy. Use sales skills to uncover Member needs and provide credit union deposit and loan solutions. </li>
<li> Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.</li>
<li> Meet or exceed ancillary product sales referral goals.</li>
<li> Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. Maintains a professional business image and utilizes effective communication skills when representing BrightStar Credit Union.</li>
<li>Complies with Credit Union policies and procedures (including BSA/US Patriots Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.</li>
<li> Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.</li>
<li>Maintain knowledge with B.S.A. Compliance training.</li>
<li>At times, this position may require support and assistance in other branch locations based on business need.”</li>
<li>Weekend hours may be required.</li>
<li>Other job-related duties as assigned.</li>
</ul>
Below is a breakdown of overall responsibilities:
Confidently build relationships with members by gaining in-depth knowledge of members’ financial life priorities and connecting them to our solutions that meet their financial goals. 
35%
Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
20%
Accomplishes workload responsibilities promptly
15%
Meet or exceed ancillary product sales referral goals.
15%
Product Knowledge 
10%
Other duties as assigned
5%
 
Performance Measurements:
<ul>
<li>To provide outstanding service to internal and external members as defined by our service standards and promises.</li>
<li>Identify the financial needs of each member and offer a credit union solution.</li>
<li>Process an appropriate percentage of monthly transactions based on branch volume as determined by the manager.</li>
<li>Do not exceed a total out-of-balance of $10 per month.</li>
<li>To develop and improve knowledge and skills in sales and service areas.</li>
<li>Engage partners for investment solutions.</li>
</ul>

Minimum Expectations of Knowledge and Skills:
<ul>
<li>Experience: One year to three years of similar or related experience.</li>
<li>Education: A high school education or GED.</li>
</ul>
Interpersonal Skills:
Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members’ financial lives. Work involves personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.
 
Other Skills:
Must be physically able to perform all assigned duties as outlined by description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator, typewriter, and computer keyboard.
 
Competencies:
<ul>
<li>Communication</li>
<li>Decision Making/Judgement</li>
<li>Customer Service</li>
<li>Job Knowledge</li>
<li>Initiative</li>
</ul>
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
<ul>
<li>In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.</li>
<li>Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.</li>
</ul>
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
 
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Member Relationship Specialist

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
Part-time, morning and evening availability&nbsp;
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

Member Experience Specialist

<h3>Job Description</h3>
Job DescriptionAbout Base
Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. 
Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. 
Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.
About the Role
As part of our Member Experience team, you will play a vital role to help our members stay with Base for the long haul - strengthening loyalty at every stage of the customer journey. You will work directly with our highest risk customers to prevent churn, win them back if they are considering canceling, and ensure they renew at the end of their contract. This role offers a unique opportunity to develop real-world expertise at the intersection of customer service and sales. You will use creative problem-solving, relationship management, and impactful communication to make a tangible difference in the lives of our customers and the future growth and reputation of Base.
What You'll Do
<ul>
<li>
Retention &amp; Loyalty – Build strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high.
</li>
<li>
Churn Prevention – Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence.
</li>
<li>
Renewals – Manage upcoming contract renewals, ensuring members seamlessly continue with Base and see the ongoing value.
</li>
<li>
Win-Back Campaigns – Engage members who have signaled intent to cancel or switch away, working to reestablish trust and retain their business.
</li>
<li>
Onboarding-to-Loyalty – Guide new members through their early stages, from signing up to enrolling in services, ensuring they feel supported and confident from day one.
</li>
<li>
Escalations – Act as a problem-solver for complex or urgent issues, working across teams to deliver quick, thoughtful resolutions.
</li>
<li>
Voice of the Member – Gather and share feedback to help shape better experiences, services, and policies across the company that strengthen long-term loyalty.
</li>
</ul>
What You'll Bring
<ul>
<li>
1-5 years of experience in customer success, retention, account management, or sales.
</li>
<li>
Empathetic communicator who loves connecting with people and making them feel heard.
</li>
<li>
Proven ability to manage escalations, turn challenging situations into positive outcomes, and be persuasive without being pushy.
</li>
<li>
Motivation to work through a queue of high risk customers needing your attention.
</li>
<li>
Strong writing skills with excellent grammar, tone, and clarity.
</li>
<li>
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
</li>
<li>
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes.
</li>
<li>
Tech savvy, with a knack for quickly mastering new tools and systems.
</li>
<li>
Team player motivated by the mission who always puts the company’s best interests first.
</li>
</ul>
Our Values
We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:
<ul>
<li>
In-Person Only: We work full-time in the office. No hybrid. No remote.
</li>
<li>
Challenge the Status Quo: Question assumptions. Fix broken systems. Principles &gt; rules.
</li>
<li>
Move Fast: Focus on what matters, act quickly, and learn by doing.
</li>
<li>
Give &amp; Get Feedback: Be direct, be humble. Challenge ideas–including your own.
</li>
<li>
Own the Outcome: Take full responsibility. Deliver results. No excuses.
</li>
<li>
Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
</li>
<li>
Be Decisive: Drive clarity. Make bold calls with imperfect info.
</li>
<li>
Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.
</li>
</ul>

Member Retention Specialist

<h3>Job Description</h3>
Job DescriptionAbout Base
Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. 
Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. 
Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.
About the Role
As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base.
What You'll Do
<ul>
<li>
Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact.
</li>
<li>
Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions.
</li>
<li>
Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently.
</li>
<li>
Partner with engineering, marketing, and operations teams to streamline processes, enhance the member experience, and drive continuous improvement.
</li>
<li>
Act as the “voice of the customer”, gathering valuable feedback and insights to shape the future of our products and services.
</li>
<li>
Create and maintain detailed documentation, knowledge bases, playbooks, and team resources to ensure consistency in service.
</li>
<li>
Support new members during onboarding to ensure they understand and can fully utilize Base Power's products from the start.
</li>
</ul>
What You'll Bring
<ul>
<li>
1-5 years of experience.
</li>
<li>
Empathetic communicator who loves connecting with people and making them feel heard.
</li>
<li>
Strong writing skills with excellent grammar, tone, and clarity.
</li>
<li>
Ability to think analytically and creatively to resolve complex issues and suggest process improvements.
</li>
<li>
Attention to detail in communicating accurately and clearly, tracking customer interactions, and documenting solutions.
</li>
<li>
Skilled at managing multiple tasks and inquiries simultaneously while meeting deadlines and response time goals.
</li>
<li>
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
</li>
<li>
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
</li>
<li>
Tech savvy, with a knack for quickly mastering new tools and systems.
</li>
<li>
Team player motivated by the mission who always puts the company’s best interests first.
</li>
</ul>
Our Values
We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:
<ul>
<li>
In-Person Only: We work full-time in the office. No hybrid. No remote.
</li>
<li>
Challenge the Status Quo: Question assumptions. Fix broken systems. Principles &gt; rules.
</li>
<li>
Move Fast: Focus on what matters, act quickly, and learn by doing.
</li>
<li>
Give &amp; Get Feedback: Be direct, be humble. Challenge ideas–including your own.
</li>
<li>
Own the Outcome: Take full responsibility. Deliver results. No excuses.
</li>
<li>
Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
</li>
<li>
Be Decisive: Drive clarity. Make bold calls with imperfect info.
</li>
<li>
Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.
</li>
</ul>

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