<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Dallas, Texas. In this role, you will provide essential technical support to resolve hardware, software, and network issues. This is a fantastic opportunity to work in a dynamic environment where your problem-solving and customer service skills will make a direct impact. Responsibilities: • Deliver Tier 1 technical support for a variety of issues, including software, hardware, and network-related concerns. • Install, configure, and maintain workstations, peripheral devices, and mobile equipment. • Escalate unresolved technical issues to Tier-II support when necessary, ensuring a seamless resolution process. • Communicate effectively with users, providing clear updates and maintaining ownership of issues until resolution. • Adhere to service quality standards and meet established service level agreements. • Participate in an on-call rotation to provide support outside regular hours and handle remote troubleshooting tasks.• Associate’s degree in Computer Science, Information Technology, Business Administration, or a related field. • Minimum of six months of experience in desktop support or a similar technical support role. • Proficiency with Windows operating systems, Microsoft Office Suite, and ServiceNow. • Strong troubleshooting abilities and a customer-focused mindset. • CompTIA A+ certification preferred, or willingness to obtain it within five months of starting the role. • Familiarity with Active Directory and basic troubleshooting techniques. • Excellent communication and interpersonal skills with the ability to manage multiple priorities at once.

Help Desk Analyst

<h3>Job Description</h3>
Position Title: Operations Analyst – Tier 1
Location: Columbia, MD
Hours Per Week: Full-Time
 
Schedule will be 8:30am-5pm after training concludes onsite for 4 weeks. Training schedule is 8am - 4:30pm. Hybrid position and should plan to be onsite every Wednesday during normal scheduled hours. On-site 5 days per week for first 4 weeks, right (8am-4:30pm)? Then once training is done, will be required to go on-site just once per week on Wednesday from 8:30-5pm
 
Experience and Education Requirements
<ul>
<li>Bachelor’s degree in health sciences, information systems, or a related field.</li>
<li>Proficient communication skills.</li>
<li>Experience with Microsoft Office, particularly Excel.</li>
<li>Prior experience supporting a technology company with Tier 1 level support is preferred.</li>
<li>Minimum of 2 years of relevant experience or equivalent.</li>
</ul>
 
Essential Duties and Responsibilities
The following duties are representative but not exhaustive
<ul>
<li>Support interested applicants with organizational and individual onboarding processes.</li>
<li>Develop knowledge of credentialing requirements to educate users and troubleshoot registration issues.</li>
<li>Maintain and update participant accounts in CRM software, including activity history, contact information, and membership status.</li>
<li>Collaborate with the Operations Manager to implement customer support campaigns.</li>
<li>Generate CRM reports to identify participant status and utilization metrics.</li>
<li>Review and regularly update operational standard procedures and user training tools.</li>
<li>Analyze common trends and problems, resolving Tier 1 technical issues.</li>
<li>Communicate and manage design flaws escalated to internal and external engineers.</li>
<li>Recommend software and hardware changes to support the existing platform.</li>
<li>Process patient opt-out requests and respond to general patient inquiries regarding the HIE.</li>
<li>Provide support to the Operations Manager and Outreach Team as needed.</li>
</ul>
 
Qualifications
<ul>
<li>To successfully perform this role, the incumbent must meet the following qualifications:</li>
<li>Strong organizational and interpersonal skills, capable of interacting at all levels of the organization.</li>
<li>High energy, flexibility, creativity, and sound judgment.</li>
<li>Skilled in relationship management and effective communication.</li>
<li>Excellent verbal and written communication abilities.</li>
<li>Logical thinker with strong analytical and problem-solving skills.</li>
<li>Ability to manage multiple tasks and meet deadlines.</li>
<li>Familiarity with the Maryland healthcare industry is preferred.</li>
</ul>
 
 
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit <a href="https://dexian.com/" target="_blank">https://dexian.com/</a> to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Help Desk Analyst to join our team in Montecito, California. This is a long-term contract position where you will provide essential technical support and ensure seamless user experiences across various systems. If you have a passion for problem-solving and a strong background in IT support, we encourage you to apply. Responsibilities: • Address and resolve technical issues related to Active Directory and Windows environments. • Perform troubleshooting for hardware, software, and network-related problems. • Manage and respond to service desk tickets effectively, ensuring timely resolutions. • Install, configure, and maintain Windows 10 systems. • Provide clear and concise guidance to users experiencing technical difficulties. • Monitor system performance and identify areas for improvement. • Collaborate with team members to implement solutions and enhance IT operations. • Document technical procedures, resolutions, and updates for future reference. • Assist in maintaining system security and access controls. • Ensure compliance with organizational standards and practices in IT support.• At least 1 year of experience in a help desk or IT support role. • Proficiency in Active Directory management and troubleshooting. • Strong knowledge of Windows 10 and Windows systems. • Ability to diagnose and resolve basic technical issues efficiently. • Familiarity with handling service desk tickets and related workflows. • Excellent communication skills to interact effectively with users and team members. • Detail-oriented with strong organizational skills for documentation and follow-ups. • A proactive attitude towards learning and adapting to new technologies.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team in Saint Louis, Missouri. In this Contract-to-Permanent position, you will play a critical role in providing technical support, resolving user issues, and ensuring smooth IT operations. This is an excellent opportunity to grow your career in a collaborative and dynamic environment. Responsibilities: • Configure and set up new user accounts in Microsoft 365 and other platforms to ensure seamless onboarding. • Manage Active Directory tasks, including account creation, updates, and deactivations, while maintaining security protocols. • Install and configure desktops, laptops, and peripherals for new team members and current employees. • Troubleshoot and resolve technical issues at Tier 1 level, escalating complex problems to higher support tiers as needed. • Document support cases thoroughly in the ticketing system for effective tracking and resolution. • Contribute to the development and maintenance of IT documentation, such as user guides and troubleshooting FAQs. • Communicate technical solutions and updates clearly to both technical and non-technical users. • Collaborate with team members to identify and implement process improvements.
• CompTIA A+ certification is preferred,
• Hands-on experience with Microsoft 365 and Active Directory.
• 1–2 years of experience in a help desk or IT support role.
• Proficiency in troubleshooting Windows operating systems and basic networking concepts.
• Strong skills in configuring and supporting desktops, laptops, and peripheral devices.
• Familiarity with service desk ticketing systems and documentation practices.
• Excellent communication skills to effectively assist users of varying technical expertise.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry. Responsibilities: • Provide first-line IT support by responding to service desk calls and walk-ins. • Manage package pickup, distribution, and inventory ordering. • Create, respond to, and track support tickets to ensure timely resolution. • Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues. • Conduct hardware diagnostics, replace parts, and support laser printer maintenance. • Offer technical assistance for Windows 11, Office 365, and other user applications. • Perform basic computer moves, additions, and changes as required. • Escalate unresolved issues to higher-level IT support specialists. • Maintain accurate documentation and assist with inventory management. • Collaborate with team members to support ongoing IT initiatives and projects.• Strong aptitude and willingness to grow within the team. • Excellent customer service and communication skills. • Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows. • Familiarity with PowerShell is preferred but not mandatory. • Industry certifications or an Associate/Bachelor’s degree are a plus. • All candidates are required to complete necessary pre-employment assessments. • Experience with managing service desk tickets and resolving technical issues. • Demonstrated interest in learning new technologies and IT practices.

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
We are looking for a skilled Help Desk Analyst I to join our team in Vernal, Utah. In this contract to permanent role, you will provide essential technical support and troubleshooting assistance to ensure smooth operations for end users. This position offers an opportunity to work with cutting-edge tools and systems, while delivering excellent customer service in a fast-paced environment.
 
Responsibilities:
• Provide first-level technical support to resolve issues related to Microsoft Windows and Active Directory.
• Respond promptly to service desk tickets and ensure timely resolution of user concerns.
• Perform basic troubleshooting to identify and address hardware and software problems.
• Assist users with setup, configuration, and maintenance of Windows 10 systems.
• Maintain accurate documentation of service requests and resolutions within the ticketing system.
• Collaborate with team members to escalate complex issues for further investigation.
• Monitor system performance and proactively address potential disruptions.
• Deliver attentive and courteous support to end users, ensuring a positive experience.
• Stay updated on emerging technologies to enhance support capabilities.
• Proficiency in Active Directory management and troubleshooting. • Strong knowledge of Windows 10 operating systems. • Experience in basic troubleshooting for hardware and software issues. • Familiarity with service desk ticketing systems and processes. • Excellent communication skills to provide clear guidance to users. • Ability to work independently and manage multiple tasks efficiently. • Detail-oriented with strong organizational skills. • Previous experience in a help desk or technical support role is preferred.

<h3>Job Description</h3>
Job Description
Looking for a Help Desk Technician I to join our team for a hybrid role. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you're passionate about technology and eager to help others, this role is a great opportunity to kickstart your career in IT.
 
Duties and Responsibilities:
 
Active participation in the Help Desk 1 phone queue
Provide first-level contact to end users in a clear and professional manner
Create and accurately code service tickets
Identify and redirect urgent tickets to the appropriate resources
Work through assigned tickets and enter appropriate time entries
Troubleshoot and resolve end user or infrastructure technical issues
Follow up with customers and see problems through to resolution
Ensure proper recording, documentation, and closure of ticket information
Maintain awareness of ongoing issues and be proactive in customer notification
Recommend modifications or improvements to client environments
Properly escalate unresolved tickets to the next level of support
Preserve and grow your knowledge of Help Desk procedures, products, and services
Onsite dispatching as needed or directed
Active participation in the On Call rotation
Competencies:
 
Strong written and verbal communication skills
Basic understanding of computer systems, networks, and troubleshooting techniques
Ability to work independently and as part of a team
Customer-oriented mindset with a passion for helping others
Previous experience in a customer service or technical support role is a plus, but not required
Ability to lift equipment
A few months of MSP experience, Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Cisco Firewall, Networking, Dell Workstations. Must be able to travel locally to client sites for networking and computer installs. Mileage will be covered.

<h3>Job Description</h3>
Job DescriptionWe are looking for a proactive and resourceful Help Desk Analyst I to join our team in Mount Prospect, Illinois. This long-term contract position offers an excellent opportunity to work in a collaborative environment, supporting both technical and user-related needs. The role involves assisting employees with IT issues, onboarding new users, and providing training to enhance software efficiency. Responsibilities: • Respond promptly to help desk tickets, troubleshooting and resolving technical issues for employees. • Facilitate onboarding by setting up computers, configuring user accounts, and granting access to necessary applications. • Provide training to employees on software tools and processes to improve productivity and efficiency. • Conduct self-directed learning to stay updated on relevant technologies and software. • Assist in managing Active Directory, including user account creation and permissions. • Support hardware setup and maintenance, ensuring all equipment functions optimally. • Collaborate with team members to share knowledge and ideas for improving IT support processes. • Participate in on-call duty rotations, providing support during off-hours as needed. • Utilize Microsoft Office applications to train users and optimize workflows. • Work closely with administrators to absorb and support additional systems as required.• Previous experience in a help desk or IT support role. • Proficiency in Active Directory, including user account management. • Familiarity with computer hardware setup and troubleshooting. • Knowledge of Microsoft Office applications with the ability to train users. • Strong problem-solving skills and ability to work independently. • Excellent communication skills to interact effectively with employees and team members. • Willingness to participate in on-call rotations and work flexible hours as needed. • Initiative and creativity to propose solutions and improvements to IT processes.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst to join our team in Skokie, Illinois. In this role, you will provide exceptional support to faculty and students, addressing technical issues with professionalism and efficiency. This is a long-term contract position offering opportunities to expand your responsibilities over time.
 
Responsibilities:
• Provide first-line technical support to faculty and students, resolving hardware and software issues with a customer-focused approach.
• Troubleshoot and resolve connectivity problems, including network printer and internet-related issues.
• Perform hardware repairs and device imaging for Chromebooks and Dell laptops.
• Assist with password resets and changes, ensuring secure access to systems.
• Configure and manage devices, including inventory tracking and wire management.
• Support the installation and maintenance of Office 365 applications.
• Utilize knowledge of Windows 10 to diagnose and resolve system-related issues.
• Collaborate with team members to ensure seamless technical support operations.
• Offer guidance on basic Mac functionality when needed, although it is not a core requirement.
• Maintain detailed records of support activities and resolutions.
• Proven experience in delivering superior customer service in a technical support role. • Familiarity with Windows 10 operating systems and related troubleshooting methods. • Hands-on experience with hardware repair and device imaging. • Knowledge of Office 365 and Active Directory. • Ability to address connectivity issues, including network printer setup and troubleshooting. • Strong organizational skills, particularly for inventory management and wire configuration. • Basic understanding of Mac systems is beneficial but not mandatory. • Excellent problem-solving skills and critical thinking abilities.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Help Desk Analyst I to join our team in Auburn, Washington. In this role, you will provide essential technical support and troubleshooting for a range of IT systems and applications. Your expertise will ensure smooth operations and user satisfaction by addressing technical concerns efficiently and effectively.
 
Responsibilities:
• Diagnose and resolve technical issues related to Windows 10/11, printers, desktop hardware, and peripherals.
• Provide support and troubleshooting for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
• Manage user accounts in Active Directory, performing tasks such as password resets and permission updates.
• Record, track, and maintain documentation of all service desk interactions through a ticketing system.
• Offer guidance and solutions to end-users for basic troubleshooting and IT inquiries.
• Collaborate with team members to identify and implement improvements to service desk processes.
• Ensure timely resolution of technical problems to minimize disruptions in daily operations.
 
Requirements:
<ul>
<li>1+ years of help desk or technical support experience in a Windows environment.</li>
<li>Working knowledge of:</li>
<li>Windows 10/11</li>
<li>Office 365 suite</li>
<li>Active Directory</li>
<li>Basic networking (IP, DNS, DHCP)</li>
<li>Excellent communication and customer service skills.</li>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Ability to prioritize and manage multiple tasks effectively.</li>
<li>Willingness to learn and grow in a fast-paced IT support environment.</li>
</ul>
**Benefits**&nbsp;
- 401(k)&nbsp;
- 401(k) matching&nbsp;
- Dental Insurance&nbsp;
- Employee assistance program&nbsp;
- Employee discount&nbsp;
- Flexible spending account&nbsp;
- Health insurance&nbsp;
- Life insurance&nbsp;
- Paid time off&nbsp;1 week
- Retirement plan&nbsp;401K
- Vision insurance
 
• At least 1 year of experience in a help desk or technical support role. • Proficiency in Active Directory for user account and permission management. • Strong knowledge of Windows 10/11 and troubleshooting desktop hardware and peripherals. • Hands-on experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams. • Familiarity with service desk ticketing systems for tracking and documenting issues. • Excellent problem-solving skills and attention to detail. • Effective communication abilities to assist users and work collaboratively with the team.

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