field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Job Posting: Commercial Lines Account Manager/CSR
Location: NW Oklahoma City / Edmond (mostly on-site, occasional remote flexibility)
Company: Sterling Management Group

Position Overview
We are seeking an experienced Commercial Lines Account Manager/CSR to join our team. This role involves both new business and existing account management, ensuring clients receive exceptional service while supporting producers with placement and growth opportunities. The ideal candidate is detail-oriented, proactive, and thrives in a professional &amp; team-oriented environment.

Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and service a book of commercial lines accounts across a range of industries.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support both new business and renewal processes.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle policy changes, endorsements, certificates, billing, claims assistance, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong client and carrier relationships through clear, professional communication.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with producers and other account managers to deliver seamless service and ensure client satisfaction.

Qualifications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; P&amp;C License required.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5-10+ years of Commercial Lines insurance experience preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Vertafore AMS360 strongly preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail, organizational skills, and follow-through.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal and communication skills, both written and verbal.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple priorities in a fast-paced environment.

Compensation &amp; Benefits
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary, commensurate with experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health insurance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retirement plan.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid time off and holidays.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional development opportunities and licensing support.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supportive, team-focused environment.

How to Apply
If you are a motivated insurance professional looking to join a collaborative and client-focused agency, we’d love to hear from you. Please send your resume to <a href="mailto:work@smgins.com" target="_blank">work@smgins.com</a>

Account Manager/Customer Service Representative

<h3>Job Description</h3>
Job Description
Salary: $55,000 - $60,000 / year
Other Forms of Compensation: Yearly Bonus Opportunity&nbsp;
Growth. Opportunity. Excellence.
 Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
 Come grow with us. We are Canteen.
Job Summary
Key Responsibilities: 
<ul>
<li>Responsible for site visits and client retention</li>
<li>Assist branches with grand openings</li>
<li>Ensure we are compliant with local and national account standards; review corporate compliance reporting </li>
<li>Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)</li>
<li>Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)</li>
<li>Coordinate efforts to improve the customer retention and client experience at the point of sale</li>
<li>Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue</li>
<li>Drive compliance to merchandising standards</li>
<li>Assess performance by location through audit reports (Quarterly District Evaluations)</li>
<li>Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable</li>
<li>3 years driving experience required.</li>
<li>Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.</li>
<li>Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.</li>
<li>Route management, retail and merchandising experience is preferred </li>
<li>Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).</li>
<li>Food &amp; beverage experience</li>
<li>Excellent communication skills required</li>
<li>Must be able to travel to client sites</li>
<li>Must be passionate about providing world class service to our clients and customers</li>
<li>Must be able to lift 50 lbs. on a consistent basis.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1448334&nbsp;
Canteen&nbsp;&nbsp;
JULIA KOWALSKI&nbsp;

CUSTOMER SERVICE MANAGER - ELKVIEW, WV

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $15.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0298REM1

Customer Service - Self Storage Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $18.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0059
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers&nbsp;(where applicable)&nbsp;and the California Fair Chance Act. The job duties to be evaluated when assessing a candidate’s qualifications include the following:
Property Managers are responsible for:
<ul>
<li>Property Managers may be required to drive to multiple properties and perform bank cash deposits.</li>
<li>Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts.</li>
<li>Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy.</li>
<li>Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $13.50 - $14.50 per hour 
Position Title: Customer ServiceManager
Reports to: Store Manager
Location: Clovis Community College, 417 Schepps Boulevard,Clovis, New Mexico,88101
Contract type: Full-Time, Permanent
Hours: 35-40 hours per week
Pay: $13.50 - $14.50 per hour
 
About BibliU
BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.
Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.
In late 2023, we acquired Texas Book Company (now BibliU Campus) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!
We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!
 
Position Overview
The Customer Service Manager reports directly to the store manager, working closely communicating needs in order to maintain appropriate inventory levels in textbooks, trade and general merchandise.
 
What you will be doing:
<ul>
<li>Engage all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs.</li>
<li>Assist in driving all aspects of store level sales and profitability.</li>
<li>Perform store opening and closing procedures in accordance with company policies.</li>
<li>Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.</li>
<li>Assist with merchandising (stock, markdowns, and visuals) of product in the store, in adherence to established visual standards.</li>
<li>Protect the security of cash, inventory and other company assets according to policies and procedures.</li>
<li>Maintain a safe and clean work environment.</li>
</ul>
 
What we are looking for
Must have:
<ul>
<li>1-2 years retail experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.</li>
<li>Excellent interpersonal and verbal communication skills.</li>
<li>Must be able to pass a background check.</li>
<li>Ability to effectively maneuver around the sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending ladder to stock and merchandise store.</li>
<li>Ability to lift 50 pounds.</li>
</ul>
 
Good to have:
<ul>
<li>Textbook experience preferred but not required </li>
</ul>
We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 $85,000/year 
***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***
 Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US 

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
 What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment 
 
Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***

<h3>Job Description</h3>
Job DescriptionSalary: 
Customer Service Manager
Location: Bowling Green, OH Reports To: Director of Sales
Overview: The Customer Service Manager will oversee all customer service operations, ensuring a responsive, professional, and solution-oriented experience for our customers, sales representatives, and partners. This role will also play a key part in maintaining product data accuracy and supporting the sales team with technical and administrative needs.
Key Responsibilities:
<ul>
<li>Oversee day-to-day customer service operations, including phone and email communication.</li>
<li>Ensure prompt, professional handling of all customer inquiries, orders, and issues.</li>
<li>Help to develop, document, and enforce customer service policies, procedures, and standards.</li>
<li>Serve as a primary resource for sales representatives, providing:
<ul>
<li>Sales order entry and support</li>
<li>Technical assistance and troubleshooting</li>
<li>Resolution of product-related issues</li>
</ul>
</li>
<li>Test products to replicate and report customer issues to management for resolution.</li>
<li>Create and maintain accurate product data, including UPCs, model numbers, and descriptions.</li>
<li>Conduct ongoing competitive analysis related to new products, pricing, and market positioning.</li>
<li>Assist with Available-to-Sell and sales reporting to support forecasting and inventory management.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of customer service or account management experience (preferably in consumer electronics, optics, or outdoor products).</li>
<li>Strong organizational and communication skills, both written and verbal.</li>
<li>Proficiency with ERP/CRM systems and Microsoft Office or Google Workspace.</li>
<li>Detail-oriented with strong problem-solving and analytical abilities.</li>
<li>Ability to thrive in a fast-paced, team-oriented environment.</li>
</ul>
Preferred Skills:
<ul>
<li>Experience with product testing or technical troubleshooting.</li>
<li>Familiarity with sales reporting and data analysis.</li>
<li>Background in the outdoor, shooting sports, or optics industry.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Title: Customer Service Manager
Department: Sales
Location: Fenton, MO
Reports To: VP of Sales and Marketing
Classification: Salary - Exempt
 
Position Summary:
We are seeking an experienced and motivated Customer Service Manager to lead and oversee our Inside Sales and Order Entry teams. This role is responsible for driving exceptional customer satisfaction, streamlining order processing, and supporting sales growth through effective leadership, process improvements, and cross-functional collaboration. The ideal candidate will combine strong people management skills with a solid understanding of customer service, sales operations, and order fulfillment.
The Customer Service Manager will manage a team of 5-8 personnel in the following functions: customer service, order entry, and inside sales (outbound and inbound telephone sales) personnel. This position will be responsible for establishing and measuring critical Key Performance Indicators for the department and ensuring customer satisfaction across all brands.
The ideal candidate will play a pivotal role in driving the group's sales and order execution performance, developing strong relationships with key customers, and translating market intelligence into actionable results. This is a high-impact, high-visibility position with direct influence over business performance.
Essential Job Duties:
Key Responsibilities:
<ul>
<li> Manage and provide leadership to the Inside Sales and Order Entry teams, ensuring alignment with company goals and customer expectations.</li>
<li> Develop, train, and coach team members to enhance performance, product knowledge, and customer engagement.</li>
<li> Monitor and evaluate team performance through KPIs, sales targets, order accuracy, and service metrics.</li>
<li> Oversee, order request to order processing ensuring accurate and timely order entry, pricing, and fulfillment.</li>
<li> Collaborate with Sales, Operations, Finance, and Supply Chain teams to resolve issues and improve processes.</li>
<li> Identify opportunities for process improvements that increase efficiency, accuracy, and customer satisfaction.</li>
<li> Handle complex customer inquiries, escalations, and problem resolution with professionalism and urgency.</li>
<li> Prepare reports and analysis on sales activities, order metrics, and customer service trends for senior management.</li>
<li> Implement and enforce policies, procedures, and best practices to maintain high service standards.</li>
<li> Support business growth by assisting with quotes, proposals, and customer communications as needed.</li>
<li> Oversee inside sales activities, including responding to customer inquiries, generating quotes, and supporting the sales team in achieving revenue targets.</li>
<li> Maintain responsibility for customer pricing updates, ensuring timely and accurate changes in line with company strategy and market conditions.</li>
</ul>
Strategic Growth &amp; Business Development
<ul>
<li> Develop and execute a annual sales plan to drive revenue growth and customer penetration in the Flow Control market segment.</li>
<li> Identify and pursue new business opportunities, leveraging voice of the customer, market dynamics, and competitive landscape insights.</li>
<li> Establish, manage, and track short- and long-term sales targets, ensuring alignment with organizational goals and growth initiatives.</li>
<li> Drive a organization that pursues outgoing calls to current and potential new customers to grow sales</li>
</ul>
Customer Engagement &amp; Relationship Management
<ul>
<li> Develop and maintain strong, long-lasting relationships with both existing and targeted strategic customers.</li>
<li> Serve as the primary point of contact for key accounts, ensuring frequent and proactive communication, account reviews, and satisfaction follow-up.</li>
<li> Partner with internal teams, including engineering, operations, and product management, to ensure tailored solutions that meet or exceed customer expectations.</li>
<li> Develop a automated data entry platform.</li>
</ul>
Performance &amp; Forecasting
<ul>
<li> Deliver a 12-month forecast to the VP of Sales, providing accurate visibility into expected demand and helping guide production and supply chain planning.</li>
<li> Regularly report on territory progress, sales activity, pipeline development, and market feedback using CRM tools and business dashboards.</li>
<li> Own individual sales targets and exceed quota through disciplined pipeline management, closing strategies, and performance monitoring.</li>
</ul>
Required Education:
<ul>
<li>Bachelor's degree in Business, Sales, or related field (or equivalent experience).</li>
</ul>
Required Experience/Skills:
<ul>
<li> 5+ years of experience in customer service, inside sales, or order management, with at least 2 years in a leadership role.</li>
<li>Strong leadership and team development skills with a track record of managing high-performing teams.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Proficiency in CRM systems, ERP/order entry software, and Microsoft Office Suite.</li>
<li>Strong problem-solving and analytical skills with attention to detail.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>A background in automated data entry is a plus</li>
<li> Strong verbal and written communication skills</li>
</ul>
Performance Metrics:
<ul>
<li>Individual sales growth vs. target</li>
<li>New customer acquisition and retention rates</li>
<li>Forecast accuracy</li>
<li>Contribution to segment P&amp;L</li>
<li>Drive material margin growth</li>
</ul>
About Control Devices, LLC
Control Devices, LLC ("Control Devices" or "CD") is a leading designer &amp; manufacturer of high-quality flow control valves, condensate removal traps, related components &amp; accessories serving the compressed air, pressure washer, vehicle systems, fire protection, specialty gas, &amp; the industrial, agricultural &amp; food service float valve markets. CD prides itself in the ability to design, innovate &amp; manufacture flow control valves for custom applications &amp; offers a line of standard products that has grown over the years. CD is based in Saint Louis, MO &amp; its products are sold on a global basis to O.E.M.'s, Distributors &amp; End Users.
CD offers competitive compensation, a comprehensive benefits package, paid time-off, steeled-toed shoes reimbursement, casual dress work environment, and a solid 401(k) retirement plan to promote financial security.
Control Devices, LLC provides is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
All offers of employment with Control Devices are contingent upon successful completion of a Background Check and Drug Screen.

<h3>Job Description</h3>
Job Description
This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Customer Service for Keller Executive Search in Charlotte, North Carolina, United States, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact. Key Responsibilities: - Define the Customer Service vision, roadmap, and annual operating plan aligned to business goals. - Build and lead a high‑performing Customer Service team; set clear objectives and coach managers. - Own Customer Service KPIs and reporting; drive continuous improvement and operational excellence. - Establish scalable policies, processes, and tooling for Customer Service across regions. - Partner with executive leadership and cross‑functional stakeholders to deliver outcomes. - Manage budgets, vendors, and risk within the Customer Service portfolio. 
Requirements
 - 7+ years of progressive experience in Customer Service with 4+ years leading managers. - Proven track record building programs at regional or global scale. - Strong analytical skills; ability to translate data into decisions. - Excellent communication and stakeholder‑management skills. - Bachelor’s degree required; advanced degree or relevant certification preferred. - Experience in professional services or recruitment industry is an advantage. To learn more about Keller, please see: <a href="https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-jacksonville/" target="_blank">https://www.kellerexecutivesearch.com/executive-recruitment-headhunters…</a>
Benefits
<ul>
<li>Competitive compensation: $140,000–$180,000 USD</li>
<li>Opportunities for professional growth and leadership development.</li>
<li>Company culture: Flat management structure with direct access to decision‑makers; open communication environment.</li>
<li>Full medical coverage.</li>
</ul>
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Senior Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
DEFINITION
The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests.
 
SUPERVISION RECEIVED
This position reports directly to the Director of Sales.
 
<ul>
<li>SUPERVISION EXERCISED</li>
</ul>
This position provides supervision to the Customer Service Representative team.
 
Requirements:
ESSENTIAL FUNCTIONS OF THE POSITION
NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. 
 
Order Management:
<ul>
<li> Manage manual order entry process, I-Trade, and EDI transactions.</li>
<li> Process order changes, review pricing, and communicate any discrepancies </li>
<li>Invoice I-Trade and other customer orders through customer portals. </li>
<li> Manage sample order process and ensure UPS shipments are timely.</li>
<li> Ensure pricing requests are updated when required. </li>
<li> Set up and maintain customer email invoicing. </li>
<li> SAP text field management as necessary – add, edit, maintain, etc.</li>
<li> Manage export order process and provide necessary support.</li>
</ul>
Communications &amp; Coordination: 
<ul>
<li> Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. </li>
<li> Supervise customer service team in support of customer satisfaction. </li>
<li> Manage customer complaint process and ensure coordination with Quality Department for product reviews. </li>
<li> Communicate transportation delays, services issues, and product recovery efforts to customers. </li>
<li> Ensure timely responses by customer service team to customer and sales inquiries. </li>
<li> Support reporting needs for sales teams, brokers, and customers, including but not limited to:</li>
</ul>
<ol>
<li> Shortage reports</li>
<li> Inventory reports</li>
<li> Pricing/Price changes</li>
</ol>
Issue Resolution:
<ul>
<li> Address OS &amp; D issues and coordinate with the quality team to resolve customer complaints.</li>
<li> Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos.</li>
<li> Manage research and resolution processes related to customer deductions. </li>
</ul>
Special Project &amp; Process Improvement:
<ul>
<li> Act as a backup for export order processing.</li>
<li> Lead SAP training sessions and develop job aids for the team.</li>
<li> Drive process improvement initiatives and collaborate with other departments on project and policy work. </li>
</ul>
* The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
 
KNOWLEDGE, SKILLS, AND ABILITIES 
<ul>
<li>Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. </li>
<li>Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite.</li>
<li>Experience in Consumer Product Goods (CPG) manufacturing space. </li>
<li>Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. </li>
<li>Understanding of the product life cycle management and sales and distribution.</li>
<li>Understanding of supply chain processes, transportation logistics, and inventory management related to customer support.</li>
<li>Ability to build and maintain strong relationships with customers, team members, and other departments. </li>
<li>Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company.</li>
<li>Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. </li>
<li>Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. </li>
<li>Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. </li>
<li>Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. </li>
<li>Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. </li>
<li>Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. </li>
<li>Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. </li>
<li>Ability to communicate information and ideas in speaking so others will understand. </li>
<li>Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. </li>
<li>Coordination — Adjusting actions in relation to others' actions.</li>
<li>Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li>
<li>Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication.</li>
</ul>
 
EDUCATION AND EXPERIENCE
(a) Completion of a high school, or general equivalency diploma; or,
(b) Associate or bachelor’s degree in business administration, or a related field preferred; and, 
(c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and,
(d) Proficiency in SAP and customer portal management; or, 
(e) Equivalent combination of education and experience. 
 
PHYSICAL DEMANDS
<ul>
<li>The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.</li>
<li>The employee must occasionally lift and/or move up to fifteen (15) pounds.</li>
<li>Ability to sit for extended periods and perform repetitive tasks. </li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li>
</ul>
 
WORK ENVIRONMENT
<ul>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </li>
<li>This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. </li>
<li>The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. </li>
<li>Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. </li>
</ul>
 
ACKNOWLEDGEMENTS
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 
 
Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. 
 
FLSA STATUS: FLSA EXEMPT – NOT OVERTIME ELIGIBLE
DESIGNATION: AT WILL EMPLOYEE
UNION STATUS: NON-UNION

308,346 Customer Service Manager Jobs