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job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionExciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise! &nbsp; Location: Charlotte, NC | Pay Rate: 22.99/hour | Schedule: 1st Shift (Hours TBD) {OT/Weekends only if needed} &nbsp; Position Overview: We are seeking a highly motivated and dynamic Call Center Representative to join our Customer Service team for our family of brands. As a Tier 1 representative, you will be responsible for handling a high volume of incoming calls and providing essential support to distributors of our equipment across North America, including Canada. This role is ideal for individuals who thrive in a fast-paced environment, have excellent customer service skills, and are eager to make a difference in a competitive, customer-centric organization. &nbsp; Why Join Us? This is an excellent opportunity to become part of a dynamic team supporting one of the leading brands in the industry. We value professional growth and offer a collaborative environment where your contributions are recognized. As a Tier 1 representative, you will play a key role in maintaining high standards of service and customer satisfaction. &nbsp;&nbsp; Key Responsibilities:
<ul>
<li>Manage large amounts of incoming calls (up to 50 per day), addressing customer inquiries with professionalism and efficiency.</li>
<li>Generate sales leads by identifying opportunities for distributors and customers.</li>
<li>Assess and identify customer needs, ensuring complete customer satisfaction through open communication and effective problem-solving.</li>
<li>Develop and maintain sustainable relationships with customer accounts by establishing trust and rapport.</li>
<li>Provide accurate, valid, and complete information to customers using the appropriate tools and resources.</li>
<li>Consistently meet personal and team sales goals and call handling quotas.</li>
<li>Handle customer complaints effectively by offering appropriate solutions and alternatives within time limits, ensuring timely follow-ups to guarantee resolution.</li>
<li>Keep detailed records of customer interactions, process customer accounts, and manage related documents efficiently.</li>
<li>Follow communication procedures, guidelines, and company policies to ensure consistent service delivery.</li>
<li>Route calls to appropriate departments or transfer customer inquiries to Tier 2 support as needed.</li>
<li>Enter accurate order, claim, and invoicing information into the company system, ensuring all transactional details are up-to-date and correct.</li>
<li>Assist with internal customer requests and triage issues that may require escalation to higher tiers of service.</li>
</ul>
&nbsp; Job Specifications:
<ul>
<li>High School Diploma or GED required.</li>
<li>Previous experience in a call center, customer service, or similar role is highly preferred. Experience with SAP, Salesforce, or other CRM systems is a plus.</li>
<li>Skills:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Ability to effectively analyze customer needs and resolve inquiries in a timely manner.</li>
<li>Proficiency in Microsoft Office products, particularly Excel and Word.</li>
<li>Familiarity with SAP and Salesforce preferred.</li>
<li>Ability to type 60+ words per minute (WPM) with high accuracy.</li>
<li>Excellent organizational and time management skills, with the ability to prioritize tasks efficiently in a fast-paced environment.</li>
<li>High degree of self-motivation, ownership, and a sense of urgency to resolve customer issues.</li>
<li>Exceptional follow-up skills to ensure all customer issues are resolved satisfactorily.</li>
</ul>
</li>
</ul>
&nbsp; Additional Requirements:
<ul>
<li>Typing speed of 60+ WPM.</li>
<li>Strong written and oral communication skills.</li>
<li>Experience in MS Office products is required, and familiarity with SAP and Salesforce is a plus.</li>
<li>Ability to multitask effectively in a busy call center environment.</li>
<li>Excellent customer service skills and a passion for helping customers.</li>
</ul>
 Ready to Make an Impact? Apply Today! If you're ready to bring your customer service expertise to an innovative and dynamic industry, we want to hear from you! Join PDS Tech Commercial as a Call Center Representative and help us create unforgettable customer service experiences that leave a lasting impression. Apply now! &nbsp; Pay Details: 22.99 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.pdstech.com/candidate-privacy" target="_blank">https://www.pdstech.com/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more. 
<h3>Company Description</h3>
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.

Call Center Representative

<h3>Job Description</h3>
Job DescriptionOverview
We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.
Key Responsibilities
<ul>
<li>
Handle Customer Interactions: Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.
</li>
<li>
Provide Product/Service Information: Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.
</li>
<li>
Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.
</li>
<li>
Process Orders and Requests: Accurately process customer orders, returns, or account updates in the company’s CRM system.
</li>
<li>
Maintain Records: Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.
</li>
<li>
Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
</li>
<li>
Collaborate with Team: Work closely with team members and other departments to ensure seamless customer experiences.
</li>
<li>
Stay Informed: Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.
</li>
</ul>
Qualifications
<ul>
<li>
Education: High school diploma or equivalent; associate or bachelor’s degree is a plus.
</li>
<li>
Experience: Previous experience in customer service or a call center environment is preferred but not required.
</li>
<li>
Skills:
<ul>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Strong problem-solving and conflict-resolution abilities.
</li>
<li>
Proficiency with CRM software and basic computer applications (e.g., Microsoft Office).
</li>
<li>
Ability to multitask and manage time effectively in a fast-paced environment.
</li>
<li>
Active listening and empathy to build rapport with customers.&nbsp;
</li>
</ul>
</li>
<li>
Attributes:
<ul>
<li>
Patient, professional, and positive attitude.
</li>
<li>
Adaptability to handle diverse customer needs and situations.
</li>
<li>
Ability to work under pressure and meet deadlines.
</li>
</ul>
</li>
</ul>
If you are interested, apply online or call our office at 325-704-3455!&nbsp;
#ABI3247
PandoLogic. Keywords: Call Center Representative, Location: Abilene, TX - 79697 , PL: 599689849

<h3>Job Description</h3>
Job Description
Position:&nbsp;Transportation Specialist
Pay:&nbsp;$21 - $22
Training:&nbsp;Mon-Fri 8-5pm MST
Hours:&nbsp;Days will vary; 9:00-6:00pm MST, Weekend availability required
Overtime:&nbsp;During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week
Holidays:&nbsp;Must be able/open to working Holidays
Work Environment:&nbsp;Onsite in Tempe, AZ
Contract Duration:&nbsp;4 Month Contract – High potential to convert after 4 months.
DESCRIPTION
Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a&nbsp;background&nbsp;in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job Responsibilities:
<ul>
<li>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network</li>
<li>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches</li>
<li>Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads</li>
<li>Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems</li>
<li>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks</li>
<li>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS)</li>
<li>Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.</li>
<li>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>Call Center&nbsp;Background&nbsp;(Inbound or outbound)</li>
<li>Call control is main skill, focus on details/facts to get to resolution</li>
<li>Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem</li>
<li>Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience)</li>
<li>Work 40 hours/week, and overtime as required</li>
<li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>1+ year of call center experience</li>
<li>Collections, insurance, claims, investigations</li>
<li>Ability to problem solve in the moment</li>
<li>Agile- Open to change and enjoys a fast-paced work environment</li>
</ul>

Performance Metrics:
<ul>
<li>There will be weekly performance progress reports that will monitor certain performance goals for the department</li>
<li>Utilization and Productivity are key metrics</li>
<li>Call volume 50-60 outbound calls a day 5-7 min long</li>
<li>Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need</li>
<li>Growth potential and upward mobility</li>
<li>PTO and Sick time</li>
<li>Benefits</li>
</ul>
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 20, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
POSITION TITLE: Call Center Representative 
REPORTS TO: Call Center Supervisor
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 8: $18.51 Starting Hourly Rate
***For candidates who are selected and hired for this position, State ECU will provide a one-time sign-on bonus in the amount of $1,000! Additional details to be disclosed at the time an offer of employment is made.
**This position works on-site. Remote work is not available at this time.
 
JOB SUMMARY: 
This employee will provide initial member contact for all in-bound calls through the public-access numbers. The representative will handle all member questions on outlined topics and will also act as a switchboard to forward calls specific for one employee or out of required job knowledge or access levels.
 
Duties/Responsibilities:
<ul>
<li>Promptly answer inbound phone calls and provide professional, single-stop service to members in need of account information and willingness to solve member questions and issues.</li>
<li>Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.</li>
<li>Perform routine transactions, including but not limited to ordering checks and ATM/debit cards, processing deposits, withdrawals, and loan payments, and transfers.</li>
<li>Recommend State ECU products and services to meet member needs.</li>
<li>Accurate posting of phone transactions.</li>
<li>Mail receipts, account maintenance forms, account summaries and official checks to members as indicated by policy and procedure.</li>
<li>Provide by telephone, general, and specific service-related information concerning Credit Union services or policies.</li>
<li>Respond to member's requests, problems, and complaints, and/or directs them to the proper person for specific information and services.</li>
<li>Provide members with all necessary information for membership and service/maintenance existing accounts.</li>
<li>Research accounts for deposit, withdrawal, and loan payment discrepancies.</li>
<li>Assist members in balancing their accounts.</li>
<li>Research and resolve member account problems.</li>
<li>Assist members with the proper completion of payroll deduction and direct deposit forms.</li>
<li>Set up payroll distribution amounts.</li>
<li>Comply with all policies and procedures and all regulatory requirements including but not limited to USA Patriot Act, BSA, OFAC, CIP, Member Due Diligence, and Reg J.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Required Skills/Abilities:
<ul>
<li>Excellent verbal and written communication skills are necessary.</li>
<li>Must have knowledge of office machines and equipment and be able to type.</li>
<li>Patience, tact, enthusiasm and positive attitude toward the members and general public.</li>
</ul>
 Education/Experience:
<ul>
<li>A minimum of 12 months credit union experience or related experience is required.</li>
<li>Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).</li>
</ul>
 
General Requirements:
 
Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:
<ul>
<li>Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.</li>
<li>Adheres to policy on Drug Free Workplace.</li>
<li>Complies with company policies and procedures and local, state and federal regulations.</li>
</ul>
 
Physical Requirements:
<ul>
<li>Prolonged periods of sitting at a desk and working on a computer.</li>
<li>Must be able to lift 15 pounds at times.</li>
<li>Must be able to access and navigate each department at the organization's facilities.</li>
</ul>
 
State Employees Credit Union offers a highly competitive benefits package
Applications must be received by Human Resources
State Employees Credit Union of New Mexico is an Equal Opportunity Employer
Equal Opportunity Employer, including disabled and veterans.

<h3>Job Description</h3>
Job Description
Full-Time Call Center Representative Location: Mobile, AL
Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
<ul>
<li>Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.</li>
<li>Accurately gather and relay essential information, ensuring all message details are thorough and precise.</li>
<li>Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.</li>
</ul>
Qualifications:
<ul>
<li>A welcoming voice and an upbeat, professional tone.</li>
<li>Strong command of the English language, including excellent spelling and grammar.</li>
<li>Proficiency in a Windows-based computer environment.</li>
<li>Ability to type 35 words per minute or more.</li>
<li>Excellent attendance record.</li>
<li>Availability to work one weekend day</li>
</ul>
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
Compensation: $20/hr with Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $17 / Hour.
<ul>
<li>Full-time employees are eligible for a robust benefits package including:
<ul>
<li>Employee Stock Ownership</li>
<li>Comprehensive Medical, Dental, and Vision Benefits</li>
<li>Paid Vacation</li>
<li>Traditional 401K with company matching</li>
<li>Free Life Insurance Policy</li>
<li>Legal Assistance</li>
</ul>
</li>
</ul>
Shifts:
<ul>
<li>Full-Time - 40 hours per week, 10-hour shifts</li>
<li>Must be available to work a weekend day (Sat or Sun each week)</li>
<li>Training will last approximately one week. On your second week, you will move to your new set schedule.</li>
</ul>
Signius is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Customer Service / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION &amp; SCHEDULE
$15/hr; increases to $22/hr upon permanent hire
Schedule: Shifts vary between 7AM–9PM with two days off weekly
Up to 2 Saturdays/month &amp; 1 Sunday/quarter required
Mandatory overtime at month-end
Temporary-to-Hire, W2
Start Date: September 2025
Job ID: 151616
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS &amp; SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
 
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: <a href="https://www.cornerstonestaffing.com/privacy" target="_blank">https://www.cornerstonestaffing.com/privacy</a>
 
#ARLINGTON123
 
Company DescriptionCornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith. CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity! 
<h3>Company Description</h3>
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Call Center Representative - Remote
Reports to: Call Center Manager
Employment Classification: Non-exempt, Hourly 
 
Position Summary
The Call Center/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
 
Summary of Duties and Responsibilities:
<ul>
<li>Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients</li>
<li>Enter patient demographics, insurance, and referral information into EMR</li>
<li>Cancel and reschedule appointments, as assigned</li>
<li>Work as directed/as needed</li>
<li>Maintain and follow HIPAA policies and procedures</li>
<li>Other relevant duties as assigned by the Manager/Director</li>
</ul>
Requirements
Abilities, Knowledge and Skills
Effective communication skills to include: 
<ol>
<li>Ability to fluently speak and read English </li>
<li>Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals </li>
<li>Ability to communicate effectively, verbally and written, with all levels of staff and patients</li>
</ol>
Education, Prior Work Experience, Special Skill And Knowledge Requirements
High school diploma or GED required
Prior medical office experience, preferred
Strong computer skills
Must be a quick learner, organized, and team oriented
Excellent communication and customer service skills
Previous customer service experience
Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
Must be at least 18 years of age 
Ability to work with patients directly and pleasantly
Ability to work independently
 
Physical Demands and Work Environment
Physical Demands
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands. 
<ol>
<li>While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. </li>
<li>The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, Call Center staff may be sitting 80% of their shift.</li>
<li>The employee must occasionally lift and/or move up to 30 pounds. </li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. </li>
<li>Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information. </li>
</ol>
Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. 
<ol>
<li>The noise level in the work environment is usually moderate; lighting is in the standard range. </li>
<li>The employee is subject to diseases and conditions that exist in a healthcare setting. </li>
</ol>
EEOC Compliance
Family Allergy &amp; Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 
Please use link to complete this survey to be considered: <a href="https://go.cultureindex.com/s/kgvM7SYDhF" target="_blank">https://go.cultureindex.com/s/kgvM7SYDhF</a>
Requirements:

Call Center Representative - Remote

<h3>Job Description</h3>
Job DescriptionLooking for a part-time opportunity where you can make a significant impact? Our call center is seeking dedicated and empathetic Call Center Representatives to join our team. We collaborate with businesses, particularly within the medical field, across various campaigns. This position offers the unique advantage of a highly flexible schedule, allowing for adaptable days and hours to suit your lifestyle. Responsibilities: 
<ul>
<li> Engage with callers via inbound and/or outbound calls, maintaining a professional and empathetic demeanor.</li>
<li>Accurately document all call interactions and information within our designated system.</li>
<li>Provide exemplary customer service, efficiently addressing inquiries and resolving issues.</li>
<li>Adhere to campaign guidelines and scripts while ensuring a natural and engaging conversational flow.</li>
<li>Collaborate effectively with management to achieve campaign objectives.</li>
<li>Strictly maintain the confidentiality of sensitive patient and client information. </li>
</ul>
Qualifications: 
<ul>
<li> High school diploma or equivalent is required.</li>
<li>Prior experience in a call center or customer service role is preferred but not mandatory.</li>
<li>Excellent verbal communication skills and a clear, articulate phone presence are essential.</li>
<li>Demonstrated ability in active listening and empathetic communication.</li>
<li>Proficiency in basic computer operation and data entry.</li>
<li>A quick aptitude for learning new systems and processes.</li>
<li>Self-motivated, reliable, and possessing a strong work ethic.</li>
<li>Capable of performing effectively in a dynamic and fast-paced environment.</li>
<li>Familiarity with the medical field or medical terminology is a distinct advantage. </li>
</ul>
Benefits of Employment: 
<ul>
<li> Flexible Scheduling: Autonomy in selecting your working days and hours.</li>
<li>Competitive Compensation: Attractive remuneration for your contributions.</li>
<li>Meaningful Contributions: Participate in significant campaigns, often within the healthcare sector.</li>
<li>Supportive Environment: Become part of a team that fosters collaboration and professional development.</li>
<li>Comprehensive Training: Extensive training will be provided to ensure your success in the role. </li>
</ul>
If you are a proactive individual who is passionate about assisting others and seeking a flexible employment opportunity, we encourage you to submit your application.

Bilingual Call Center Representative

<h3>Job Description</h3>
Job DescriptionDescription:
GENERAL SUMMARY
 
The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. 
 
Requirements:
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
 
<ul>
<li>Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.</li>
<li>Answers telephones in a professional manner.</li>
<li>Schedules appointments.</li>
<li>Takes messages for patients using electronic medical records.</li>
<li>Verifies and updates patient demographic information.</li>
<li>Registers new patients.</li>
<li>Addresses patient requests and inquires.</li>
<li>Resolves patient concerns.</li>
<li>Returns calls as necessary.</li>
<li>Updates registration and insurance information for existing patients.</li>
<li>Performs other position related duties as assigned.</li>
<li>Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.</li>
</ul>
 
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
 
<ul>
<li>N/A</li>
</ul>
 
KNOWLEDGE | SKILLS | ABILITIES
 
<ul>
<li>Adept at multitasking.</li>
<li>Customer-oriented with ability to remain calm in difficult situations.</li>
<li>Detail-oriented.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Knowledge in healthcare systems operations such as EMR.</li>
<li>Skill in using computer programs and applications including Microsoft Office.</li>
<li>Complies with all health and safety policies of the organization.</li>
<li>Complies with HIPAA regulations for patient confidentiality.</li>
</ul>
 
EDUCATION REQUIREMENTS
 
<ul>
<li>High School Diploma or equivalent required.</li>
</ul>
 
EXPERIENCE REQUIREMENTS
 
<ul>
<li>Previous experience in a busy medical office preferred.</li>
</ul>
 
REQUIRED TRAVEL
 
<ul>
<li>N/A</li>
</ul>
 
PHYSICAL DEMANDS
 
Carrying Weight Frequency
1-25 lbs. Frequent from 34% to 66%
26-50 lbs. Occasionally from 2% to 33%
Pushing/Pulling Frequency
1-25 lbs. Seldom, up to 2%
100 + lbs. Seldom, up to 2%
Lifting - Height, Weight Frequency
Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%
Floor to Chest, 26-50 lbs. Seldom: up to 2%
Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%
Floor to Waist, 26-50 lbs. Seldom: up to 2%

Call Center Patient Representative

<h3>Job Description</h3>
Job Description
Job Description
Capital Remodeling is seeking a motivated and detail-oriented Call Center Representative to join our team. This role is essential in supporting our Outside Sales Consultants by managing appointments, handling customer communications, and contributing to lead generation and administrative efforts.
Responsibilities:
<ul>
<li>Confirm and dispatch appointments to Outside Sales Consultants.</li>
<li>Handle inbound calls and convert web-based inquiries into scheduled appointments.</li>
<li>Follow up on previous appointments that were not completed and reschedule as needed.</li>
<li>Conduct client surveys with existing customers.</li>
<li>Participate in lead generation projects as assigned.</li>
<li>Perform general office administration tasks and provide support to the broader team.</li>
</ul>
Compensation:&nbsp;$15 per hour, plus performance-based bonuses. We’re looking to hire a motivated individual who is driven and eager to maximize their earning potential.
Qualifications:
<ul>
<li>Strong communication and customer service skills.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li>
<li>Comfortable working in a fast-paced, goal-oriented environment.</li>
<li>Previous call center, appointment setting, or administrative experience is a plus.</li>
<li>Basic computer proficiency and familiarity with CRM or scheduling systems preferred.</li>
</ul>
Work Environment:
<ul>
<li>Office-based position with standard call center hours.</li>
<li>Supportive team environment focused on high performance and growth.</li>
</ul>
Join us as we strive to provide outstanding service to our customers while fostering a supportive team environment!
Company DescriptionCapital Remodeling, Inc. is one of the most successful remodeling companies on the East Coast. 
<h3>Company Description</h3>
Capital Remodeling, Inc. is one of the most successful remodeling companies on the East Coast.

7,529 Call Center Representative Jobs