Job Description
Job DescriptionDescriptionTeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep in support of the Peace Corps. We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public.
This is a remote role, and all applicants must be willing/able to work various shifts between 9 am and 9 pm covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months. All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed:
El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX
Responsibilities:
- Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
- Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
- Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
- Document all interactions accurately in the company's system for tracking and auditing purposes.
- Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
- Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
- Maintain confidentiality and follow all required data protection guidelines during customer interactions.
Qualifications:
- Must be a U.S Citizen
- High School Diploma or GED
- MUST hold an active secret clearance or have held one in the past
- At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
- Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
- Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
- Ability to remain calm, professional, and solution-focused during high-stress situations.
- Self-discipline and time management skills, necessary for working independently in a remote setting
Preferred Requirements:
- Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
- Experience working in a virtual team or prior remote work experience is a plus.
- Bilingual (English/Spanish) candidates are preferred due to the diverse customer base