<h3>Job Description</h3>
Job DescriptionDescription:
Purpose:
The primary purpose of the Patient Administrator/ medical recptionist is to maintain office functions of the
Center, which include answering phone calls; verifying insurance and Medicare;
obtaining authorizations and scheduling patients; keeping records medical by Federal,
State, and County guidelines, as well as by the Company’s established policies and
procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis,
and a calm attitude when visiting with staff, patients, and visitors.
 
Duties:
The Patient Administrator/ Medical Receptionist will efficiently assist patients in navigating the check-in
and check-out processes and address patients' needs related to these functions.
Collaborates with the Office Manager in all decision-making regarding special
circumstances that may present with patients. Collecting and correctly recording all
payment and billing transactions, using established payment methods and
insurance billing protocols.
 
Physical, Emotional Demands, and Work Conditions:
<ul>
<li>Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit,stand, bend, reach, and be mobile (whether natural or with accommodation).</li>
<li>Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients.</li>
<li>Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed.</li>
<li>The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes.</li>
</ul>
Supervision/ competency evaluations: Supervision and competency evaluations are
provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual
competency review.
 
Competencies:
<ul>
<li>Collects payment for services rendered.</li>
<li>Accurately records payments received.</li>
<li>Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information.</li>
<li>Accurately enters demographic and accounting information.</li>
<li>Reconciles end of day reports</li>
<li>Answers phone calls professionally and promptly.</li>
<li>Schedules all patient follow-up visits.</li>
<li>Submits prior authorizations as required for all treatment services.</li>
<li>Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements.</li>
<li>Coordinates the delivery of prescriptions as authorized by the treating physician.</li>
<li>Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines.</li>
<li>Demonstrates competency in Microsoft Word and Excel.</li>
<li>Types and enters data with accuracy and attention to detail.</li>
<li>Actively proofreads and edits written communication and patient documentation.</li>
<li>Maintains accuracy of credit card transactions and entering payments.</li>
<li>Effectively directs and organizes daily responsibilities and workflow.</li>
<li>Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues.</li>
<li>Always exhibits a professional demeanor</li>
</ul>
Requirements:
Patient Administrator Requirements:
<ul>
<li>Education: High School Diploma or equivalent</li>
<li>Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred.</li>
</ul>
Special Requirements:
Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted
professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession.
 
Continuing Education &amp; Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good
standing.
 
While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer’s discretion.

Medical Receptionist

<h3>Job Description</h3>
Job DescriptionBenefits:
<ul>
<li>Health Savings Account (HSA)</li>
<li>Life &amp; Disability Insurance</li>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
Urgent Care Front Desk Insurance &amp; Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do
<ul>
<li>Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture</li>
<li>Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand</li>
<li>Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue</li>
<li>Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters</li>
<li>Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare</li>
<li>Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency</li>
<li>Protect Patient Information: Maintain organized records while strictly following HIPAA regulations</li>
</ul>
 This Role is Perfect for You If:
<ul>
<li>You have experience with insurance verification and medical billing (non-negotiable!).</li>
<li>You can explain complex insurance concepts to frustrated patients with empathy and clarity.</li>
<li>You're obsessively detail-oriented - a single digit error in an insurance ID can cost thousands.</li>
<li>You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.</li>
<li>You're tech-savvy with medical billing software and EMR systems.</li>
<li>You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.</li>
<li>You maintain a positive attitude even when dealing with challenging financial conversations.</li>
</ul>
 What's In It For You:
<ul>
<li>Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.</li>
<li>Receive specialized training in insurance verification and patient financial counseling.</li>
<li>Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.</li>
<li>Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.</li>
<li>Be part of healthcare innovation that's expanding nationwide.</li>
<li>Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations.</li>
</ul>
 Perks &amp; Benefits: We take care of the people who take care of our patients. As a full-time team member, you'll receive: • Medical, Dental &amp; Vision Insurance (available after 30 days) • Mental Health &amp; Prescription Coverage • Health Savings Account (HSA) with employer contributions • Short &amp; Long-Term Disability + Life Insurance • 401(k) with Employer Match • Paid Time Off starting at 152 hours/year • Employee Assistance Program (free counseling sessions) • Uniform Allowance + Verizon Discount + More We invest in your well-being so you can bring your best self to work-every shift, every patient. The Details: • Location: Our state-of-the-art urgent care facility • Schedule: Full-time with flexible shifts (some evenings/weekends) • Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus Ready to Help Patients Live Life, Uninterrupted?Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. #JoinTheAFCTeam AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at <a href="mailto:recruiters@americanfamilycare.com" target="_blank">recruiters@americanfamilycare.com</a>. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour . Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization. Compensation: $18.00 - $22.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
 
WHO WE’RE LOOKING FOR
Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve their lives. SVP, the management services team, supports OCLI Vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a talented team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team our patients can’t live without. 
We want to learn more about you and the kind of team culture you can help us create. We are interested in your relevant skills and what you can do. We are even more interested in your positive attitude and flexible mindset! We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! 
THE OPPORTUNITY AT HAND
We’re looking for an empathetic Medical Receptionist to join our team. Medical Receptionists are often the first impression a patient has of OCLI. You’re interacting with patients and providers, and building relationships with them, while making sure the office is running smoothly. You’ll be handling medical records, managing insurance verifications, and most importantly, managing the patient experience. You have a positive attitude and are motivated to provide an excellent experience to anyone that walks through our clinic doors. 
OUR EXPECTATIONS OF YOU
<ul>
<li>You’ll provide our patients with a high level of service.</li>
<li>Manage complex scheduling of patients and ensure timely handling of all patient matters.</li>
<li>Register patients and manage patient flow in the office.</li>
<li>Provide additional administrative support.</li>
<li>You’re a self-starter.</li>
<li>You’re flexible and willing to go the extra mile to get the job done.</li>
<li>Must have reliable transportation to and from work.</li>
<li>Must be able to work 2 Saturdays a month.</li>
</ul>
WHAT YOU’LL NEED TO SUCCEED
<ul>
<li>Minimum of one year of experience in a customer service environment.</li>
<li>Excellent verbal and written communication skills.</li>
<li>You’re comfortable managing sensitive patient information and medical records.</li>
<li>You’re able to work collaboratively and cooperatively with a team.</li>
<li>You’re able to provide white glove service to our patients.</li>
<li>You’re detail oriented with strong problem-solving skills.</li>
<li>You have basic computer knowledge and are comfortable Microsoft office programs.</li>
<li>Medical Office experience or experience dealing with patients is considered a plus.</li>
<li>Familiarity with an EMR system is considered a plus.</li>
</ul>
WHO WE ARE
Our globally recognized healthcare team is composed of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood through adulthood. We build relationships with our patients that last a lifetime. 
With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. 
 At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Medical Receptionist 1

<h3>Job Description</h3>
Job Description
Join our dynamic team at Arthritis Knee Pain Centers in Greensboro, NC, as a Full Time Medical Receptionist! This position offers a unique opportunity to be the first point of contact for our valued patients, allowing you to make a real impact in their healthcare journey. Working onsite, you'll thrive in a fast-paced and flexible environment that emphasizes professionalism. With a competitive pay range of $17.00-$21.00 per hour, your skills as an empathetic problem solver will not only be recognized but celebrated.
Here, customer-centricity and integrity are at the heart of what we do, making this role both fulfilling and exciting. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. If you're looking to grow in a vibrant workplace dedicated to excellence, this is the perfect opportunity for you!
Day to day as a Medical Receptionist
As a Full Time Medical Receptionist at Arthritis Knee Pain Centers, you will play a vital role in welcoming patients with a warm and friendly demeanor. Your responsibilities will include greeting patients, maintaining discretion regarding sensitive health information, and collecting new patient intake details to ensure a smooth onboarding process. You will also be tasked with routing insurance information and monitoring patient wait times, helping to enhance their overall experience. Your organizational skills will be put to use in chart preparation and management, while you also handle payment collection efficiently.
This role is crucial in keeping our operations running seamlessly while prioritizing patient comfort and care.
What you need to be successful
To be successful as a Full Time Medical Receptionist at Arthritis Knee Pain Centers, you will need a solid foundation in medical office management systems to navigate patient data efficiently. Excellent time management skills are essential, as you'll be juggling multiple tasks, from greeting patients and collecting intake information to monitoring wait times. The ability to prioritize work effectively will ensure that every patient receives timely and attentive service. Strong written and verbal communication skills are critical for engaging with patients and conveying important information clearly. Additionally, possessing strong organizational and planning abilities will help you maintain an orderly and efficient office environment.
These skills are key to delivering the empathetic and quality experience our patients expect.
Knowledge and skills required for the position are: 
<ul>
<li>Knowledge of medical office management systems</li>
<li>Excellent time management skills and ability to multi-task and prioritize work</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational and planning skills</li>
</ul>
Are you ready for an exciting opportunity?
If you think this job aligns with your requirements, apply today. Good luck!
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Medical Receptionist to join our team in Livermore, California. In this contract role, you will be responsible for providing exceptional front-office support in a healthcare setting, ensuring a seamless experience for patients and staff alike. If you have a passion for delivering outstanding service and thrive in a fast-paced medical environment, we encourage you to apply. Responsibilities: • Greet patients warmly upon arrival and assist with the check-in process, ensuring all necessary forms and information are completed. • Schedule patient appointments efficiently, coordinating with medical staff to optimize availability. • Manage front-office operations, including answering calls, responding to inquiries, and directing patients to appropriate departments. • Maintain accurate patient records and ensure confidentiality in compliance with healthcare regulations. • Perform basic administrative tasks, such as filing, faxing, and managing correspondence. • Provide general guidance and support to patients regarding appointment preparation and medical procedures. • Address patient concerns with professionalism and escalate issues to appropriate personnel when necessary. • Collaborate with healthcare providers to ensure smooth workflows and a positive patient experience.• Minimum of 2 years of experience in medical reception or front-office roles within the healthcare industry. • Proficiency in patient scheduling systems and familiarity with medical office procedures. • Strong understanding of basic medical terminology to support effective communication. • Excellent interpersonal and customer service skills, with the ability to handle sensitive situations. • Detail-oriented with strong organizational and multitasking abilities. • Competence in using office equipment and software, including phone systems and electronic health records. • Ability to maintain patient confidentiality and adhere to healthcare compliance standards.

<h3>Job Description</h3>
Job DescriptionDescription:
Under direct supervision, The Medical Receptionist uses basic knowledge and skills obtained through on-the-job training to provide excellent customer service and education in support of PPNCNY’s mission. The Medical Receptionist must demonstrate teamwork, compassion, confidentiality and quality of care to meet PPNCNY’s patients’ needs.
 
This position is full-time, 40 hours per week with a starting hourly rate of $18.00 per hour. 
Requirements:
ESSENTIAL DUTIES:
1. Performs day-to-day administrative functions and general office duties including but not limited to copying, faxing, answering phones and enters patient data using the Practice Management System and Electronic Health Records.
2. Welcomes and greets patients/visitors to the health center in a positive manner that is helpful and friendly; determines purpose of visit and directs patients/visitors to appropriate person or department(s).
3. Schedules patients according to Policies and Procedures to allow the health center to serve an adequate number of patients as established by the Medical Management Team.
4. Adheres to all health center policies on safety and security; maintains restricted areas by safeguarding keyless entry and computer system passwords in strict confidentiality.
5. Must exercise utmost professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to health center policies and HIPAA requirements.
6. Maintains patient waiting areas and front-desk areas in a manner that is organized and neat.
7. Verifies method of payment for service and enters insurance information in the computer. Scans a copy of insurance card into the computer. Assigns correct fee categories. Collects payment as appropriate, including past balances.
8. Facilitates enrollment in the Family Planning Benefit Program, Family Planning Extension Program, and Presumptive Eligibility.
9. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
10. Attends scheduled health center staff meetings and all staff day meetings.
11. Assists in training new employees.
12. Participates in affiliate efforts to achieve revenue cycle goals.

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY:
The Front Office Associate is responsible for welcoming, greeting, and checking in/outpatients and collecting insurance and patient personal information. The Front Office Associate answers phones and calls patients to verify appointments, as well as assists in filing and maintaining patient files, both electronic and paper.
 
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
 
<ul>
<li>Performs patient check-in process, verifies and updates demographics, verifies and updates insurance information on route slip and in Electronic Medical Records system.</li>
<li>Performs Route Slip and Day Sheet processes and procedures.</li>
<li>Scans and uploads Driver’s License and Insurance Cards.</li>
<li>Navigates and schedules patients in the Electronic Medical Records system.</li>
<li>Submits authorizations and/or creates tasks for patients.</li>
<li>Faxes/Scans and creates referral letters to PCPs or referring doctors.</li>
<li>Contacts patients to confirm and/or update appointments.</li>
<li>Performs patient check-out procedures.</li>
<li>Ability to perform backup protocol for processing patients in the event of system outages. </li>
<li>Collects and documents the patient’s chief complaint.</li>
<li>Verifies patient’s ocular and medical health history.</li>
<li>Documents any medications patient is taking. </li>
<li>Ability to perform a basic Visual Acuity (VA) assessment.</li>
<li>Ability to perform an intraocular pressure (IOP) test with a Tonopen unit.</li>
<li>Administer topical ophthalmic and dilation medications to a patient as directed.</li>
<li>Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.</li>
<li>Maintains clean and orderly waiting area, including reading material/television.</li>
<li>Files charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc. and ensures that they are accurately and completely uploaded into the Electronic Medical Records system.</li>
<li>Receives supply deliveries and rerouting them to appropriate staff.</li>
<li>Maintain an appropriate professional appearance and demeanor in accordance with Company policies. </li>
<li>Keep commitments and keep the direct supervisor informed of work progress, timetables, and issues.</li>
<li>Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).</li>
<li>Other duties as assigned by management.</li>
<li>Bilingual preferred </li>
<li>Some travel 10%</li>
</ul>
 
Requirements:
REQUIRED: 
<ul>
<li>High School education, GED or equivalent. Valid driver’s license and automobile insurance. Ability to travel to other clinics as assigned.</li>
</ul>
DESIRABLE: 
<ul>
<li>Experience in the Ophthalmic or Optometric Industry. Experience in a medical office and/or customer service.</li>
</ul>
 
CERTIFICATES/LICENSES/REGISTRATIONS:
<ul>
<li>A valid Driver’s License may be required based on clinic location(s).</li>
</ul>
 
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
<ul>
<li>Team player and contributor coupled with excellent communication and interpersonal skills (oral and written). </li>
<li>Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.</li>
<li>Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.</li>
<li>Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. </li>
<li>Ability to interpret and apply policies and procedures.</li>
<li>Must address others professionally and respectfully through actions, words, and deeds.</li>
<li>Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, customer service focused.</li>
<li>Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature. </li>
<li>Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.</li>
<li>Ability to prioritize tasks and projects with limited direction while understanding and contributing to the success of the clinic.</li>
</ul>
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. </li>
<li>Ability to travel between offices.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. </li>
<li>Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.</li>
</ul>
 
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions without advanced notice and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY:
The Front Office Associate is responsible for welcoming, greeting, and checking in/outpatients and collecting insurance and patient personal information. The Front Office Associate answers phones and calls patients to verify appointments, as well as assists in filing and maintaining patient files, both electronic and paper.
 
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
 
<ul>
<li>Performs patient check-in process, verifies and updates demographics, verifies and updates insurance information on route slip and in Electronic Medical Records system.</li>
<li>Performs Route Slip and Day Sheet processes and procedures.</li>
<li>Scans and uploads Driver’s License and Insurance Cards.</li>
<li>Navigates and schedules patients in the Electronic Medical Records system.</li>
<li>Submits authorizations and/or creates tasks for patients.</li>
<li>Faxes/Scans and creates referral letters to PCPs or referring doctors.</li>
<li>Contacts patients to confirm and/or update appointments.</li>
<li>Performs patient check-out procedures.</li>
<li>Ability to perform backup protocol for processing patients in the event of system outages. </li>
<li>Collects and documents the patient’s chief complaint.</li>
<li>Verifies patient’s ocular and medical health history.</li>
<li>Documents any medications patient is taking. </li>
<li>Ability to perform a basic Visual Acuity (VA) assessment.</li>
<li>Ability to perform an intraocular pressure (IOP) test with a Tonopen unit.</li>
<li>Administer topical ophthalmic and dilation medications to a patient as directed.</li>
<li>Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.</li>
<li>Maintains clean and orderly waiting area, including reading material/television.</li>
<li>Files charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc. and ensures that they are accurately and completely uploaded into the Electronic Medical Records system.</li>
<li>Receives supply deliveries and rerouting them to appropriate staff.</li>
<li>Maintain an appropriate professional appearance and demeanor in accordance with Company policies. </li>
<li>Keep commitments and keep the direct supervisor informed of work progress, timetables, and issues.</li>
<li>Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).</li>
<li>Other duties as assigned by management.</li>
</ul>
 
Requirements:
REQUIRED: 
<ul>
<li>High School education, GED or equivalent. Valid driver’s license and automobile insurance. Ability to travel to other clinics as assigned.</li>
</ul>
DESIRABLE: 
<ul>
<li>Experience in the Ophthalmic or Optometric Industry. Experience in a medical office and/or customer service.</li>
</ul>
 
CERTIFICATES/LICENSES/REGISTRATIONS:
<ul>
<li>A valid Driver’s License may be required based on clinic location(s).</li>
</ul>
 
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
<ul>
<li>Team player and contributor coupled with excellent communication and interpersonal skills (oral and written). </li>
<li>Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.</li>
<li>Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.</li>
<li>Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. </li>
<li>Ability to interpret and apply policies and procedures.</li>
<li>Must address others professionally and respectfully through actions, words, and deeds.</li>
<li>Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, customer service focused.</li>
<li>Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature. </li>
<li>Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.</li>
<li>Ability to prioritize tasks and projects with limited direction while understanding and contributing to the success of the clinic.</li>
</ul>
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. </li>
<li>Ability to travel between offices.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. </li>
<li>Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.</li>
</ul>
 
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions without advanced notice and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
Our physicians offer a full scope of occupational medicine services designed to help reduce healthcare costs, while minimizing lost work time and increasing employee productivity. To accomplish these goals, Akeso is outcome focused and provides medical care on an urgent or appointment basis for occupational injuries and illnesses. We also design modified work and rehabilitation programs to enable injured employees to return to work as soon as possible.
 
Job Description
Greet, instruct, direct and schedule patients and visitors. Process patients through computerized system, prepare patient charts. Serve as a liaison between patient and medical support staff. 
Key Responsibilities
<ul>
<li>Greet patients and visitors in a prompt, courteous and helpful manner.</li>
<li>Answer telephone, screen, and direct calls, takes messages and provides information.</li>
<li>Determine patient's needs and processes according to type of case. Complete computer system intake at time of arrival. Clock in status and insure proper authorization.</li>
<li>Prepare new patient's medical charts with correct information and paperwork. Issue forms to patients for completion, give clear instructions and offer assistance. Review all forms for completion and signatures. Obtain patient signature and follow all other company procedures.</li>
<li>Record all fee tickets and patient names on appropriate log.</li>
<li>Pull charts of patients to be seen the following day and prepare supplemental status report.</li>
<li>Check in patients, verify and update necessary information in the medical record. Assist patients with ambulatory difficulties.</li>
<li>Ensure customer requirements for visits are properly followed and highlighted. Highlight those instructions for the physician. Obtain client authorization for treatment if the patient has not brought in a treatment authorization slip.</li>
<li>Screen visitors and respond to routine requests for information.</li>
<li>At time of discharge review physician notes and instructions with patient, schedule patient for follow ups in accordance with employer instructions.</li>
<li>Check patient out and give required paperwork, as needed to patient. Review employer info prior to patient leaving.</li>
<li>Fulfill and forward all client correspondence needs ASAP after discharge of patient (i.e., visit/status notes, etc.).</li>
<li>Maintain work area and lobby in neat and orderly manner.</li>
<li>Call client regarding no shows. Call patient and reschedule next appointment.</li>
<li>Collate charge tickets and reconcile with patient sign in log.</li>
<li>File charts, physician's report, etc.</li>
<li>Type correspondence as directed. Sort and deliver mail, medical records, and other correspondence.</li>
<li>Maintain appointment book and follow office scheduling policies.</li>
<li>Utilize formal channels of communication to report concerns, personal requests, and patient issues. • Respect patients' right to privacy and confidentiality.</li>
<li>Maintain an orderly and professional working atmosphere.</li>
<li>Report to work properly dressed according to the approved dress code.</li>
<li>Adhere to guidelines concerning working hours and break periods.</li>
<li>Understand and follow department's organizational policies and procedures.</li>
<li>Assist center manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary.</li>
<li>Meet deadlines for work assignments and inform work status and progress to supervisor.</li>
<li>Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.</li>
<li>Perform related work as requested.</li>
</ul>
 Requirements:Knowledge, Skills, and Abilities
<ul>
<li>Excellent telephone manners and etiquette.</li>
<li>Typing or word processing skills.</li>
<li>Excellent interpersonal skills.</li>
<li>Detail-orientated, organized, and self-motivated.</li>
<li>Ability to pleasantly interact with patients, clients, payors, and co-workers.</li>
<li>Desire to meet and exceed client and patient needs and expectations.</li>
<li>Ability to read, understand and follow oral and written directions in English.</li>
<li>Ability to complete assigned projects and meet deadlines.</li>
<li>Sufficient knowledge of grammar, punctuation, and spelling to correctly enter patient information into the computer.</li>
<li>Ability to speak clearly and concisely.</li>
<li>Ability to sort and file materials correctly in alphabetical or numerical systems.</li>
<li>Bilingual in Spanish preferred.</li>
<li>Ability to use correct body mechanics to avoid repetitive motion and other injuries related to office work.</li>
<li>Knowledge of company programs, services, and resources available to patients.</li>
</ul>
Education, Licenses/Certification
<ul>
<li>High school diploma or equivalent.</li>
</ul>
Experience
<ul>
<li>Prefer one year experience in a medical office position, preferably related to Workers' Compensation. Knowledge of medical terminology desirable. Computer and word processing experience.</li>
</ul>
NOTE: This job description may not include all the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
 
The base salary is determined on the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.
 
Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

11,568 Medical Receptionist Jobs