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<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY! At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play.
 JOIN THE HOME TEAM
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 WHAT WERE OFFERING The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations.</li>
</ul>
 WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Valid TN drivers license and satisfactory driving record.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
<li>High level of integrity and professional values.</li>
</ul>
 
WHO WE ARE United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
 
UNITED COMMUNICATION'S CORE VALUES: We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
<ul>
<li>Safety we assure the safety of everything we do.</li>
<li>Service we are responsive, informed, and easy to do business with.</li>
<li>United we communicate and collaborate.</li>
<li>Integrity we keep our promises and do the right thing even when no one is watching.</li>
<li>Driven we serve to win customers.</li>
</ul>

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionTechnical Support SpecialistAbout the Role
Join a dynamic call center team where you'll provide first-class technical support across multiple channels—calls, emails, and chat. You'll troubleshoot issues, report bugs, and help customers navigate a range of software, hardware, and cloud-based solutions.
Required Qualifications
<ul>
<li>3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms</li>
<li>Excellent verbal and written communication skills</li>
<li>Proficient with Windows OS, mobile devices, and cloud-based tools</li>
<li>Strong analytical and troubleshooting abilities</li>
<li>Skilled in Microsoft Office</li>
</ul>
&nbsp;Preferred Qualifications
<ul>
<li>Fluency in multiple languages</li>
<li>Passion for helping people and solving problems</li>
<li>Self-driven and able to work independently</li>
<li>Experience in firearms environments</li>
<li>Ability to explain technical concepts to clients with varying IT knowledge</li>
</ul>
&nbsp;Nice-to-Have Skills
<ul>
<li>Familiarity with Law Enforcement </li>
<li>Networking knowledge</li>
<li>Excellent customer service</li>
<li>Tech-savvy and adaptable</li>
</ul>
Job Responsibilities
<ul>
<li>Troubleshoot and resolve technical issues across various products and platforms</li>
<li>Build and maintain subject matter expertise on company offerings</li>
<li>Assist customers via calls, emails, and chat (60% calls, 40% cases/emails/chat)</li>
<li>Report bugs and trends to stakeholders for continuous improvement</li>
<li>Deliver empathetic, accurate, and timely support</li>
</ul>
Performance Metrics
<ul>
<li>Service levels: response time, documentation, attention to detail</li>
<li>Call auditing: quality, empathy, accuracy</li>
<li>Productivity: number of calls/cases, call duration, CSAT, QA scores</li>
</ul>
Pay and Benefits
The pay range for this position is $55000.00 - $60000.00/yr.
Excellent medical, dental, and 401K benefits
Workplace Type
This is a hybrid position in Peachtree Corners,GA.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
About Us: Telecom Designs is a leading telecommunications provider dedicated to delivering exceptional service and innovative solutions to our customers. We are committed to fostering a positive and dynamic work environment where our employees can thrive and grow.
Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, providing assistance and resolving inquiries related to our telecommunications products and services.
This is a full-time, permanent job located in our Santa Rosa office. The hours are 8:00am – 5:00pm Monday - Friday
Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Troubleshoot and resolve customer issues related to In-store IT devices such as, digital key telephones, data devices, access points, registers, register components, PC’s, printers and paging.</li>
<li>Document customer interactions and maintain accurate records in our CRM system.</li>
<li>Collaborate with other departments to ensure customer issues are resolved and accurately documented for efficient billing.</li>
</ul>
Qualifications:
· Must have experience and knowledge of the low voltage telecom/datacom cabling industry
· General knowledge about dial tone and POTS lines
· Have excellent communication skills, both written and oral
· Be proficient with MS Word, Excel and Outlook
<ul>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li>
<li>Proficiency with CRM software and other customer support tools.</li>
<li>A positive attitude and a commitment to providing exceptional customer service.</li>
</ul>
· We do NOT provide technical support for computers, laptops or networks, this skill set is not applicable for this position. We are a telecommunications company, not a computer company.
Benefits &amp; Compensation
· Compensation range; 58k to 68K (based on experience)
· 104 hours PTO (13 days personal time off) per year
· Eight paid holidays
· 100% EE paid Medical Insurance with plans including Kaiser, Sutter, and Blue Cross.
· Dental and Vision election is available
· 401 K Plan with matching funds from the Company
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to <a href="mailto:Jobs@TelecomDesigns.com" target="_blank">Jobs@TelecomDesigns.com</a>
Company DescriptionOur business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships. 
<h3>Company Description</h3>
Our business mission is to proactively develop a relationship of trust with our new clients, just as we have done with our existing customers. We hold strongly to the belief that trust, honesty and integrity are the keys to building all successful long-term relationships. Telecom Designs delivers and performs on every project in order to secure and maintain our partnerships.

<h3>Job Description</h3>
Job DescriptionSalary: 15.00 per hour 
Remote -Technical Support Representative (Part-Time)
 
 
Location:Remote
Pay: $15/hour Type: Permanent, Part Time 
 
About the Role
Were looking for motivated individuals to join our Support Team at Frontline Call Center! If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home this could be the perfect fit. 
 
Were currently hiring for a Support Agent, which is ideal for individuals who arecomputer savvy or technically inclinedand enjoy troubleshooting Internet Service Provider (ISP) issues.
Position Details:
<ul>
<li>Role:Technical Support Representative</li>
<li>Type: Permanent, Part-Time</li>
<li>Pay Rate:$15.00/hour</li>
<li>Start Date:Tuesday,November 11, 2025, 7:00 am - 2:30 pm PST</li>
<li>Training Duration:Approximately1.5 weeks</li>
<li>Training Schedule:MondayFriday</li>
<li>Schedule Requirement:Must have24/7 open availability(permanent schedule assigned after training)</li>
<li>Weekend work required</li>
</ul>
 Key Responsibilities:
<ul>
<li>Assist customers with ISP troubleshooting and connectivity issues</li>
<li>Escalate technical concerns to the appropriate departments when necessary</li>
<li>Resolve customer issues efficiently while maintaining a professional and friendly tone</li>
<li>Provide professional, patient, and solutions-oriented support</li>
<li>Strong troubleshooting skills and ability to stay calm under pressure</li>
<li>Excellent written and verbal communication</li>
<li>Comfortable multitasking across multiple screens and tools</li>
<li>Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)</li>
</ul>
 
Required Qualifications
<ul>
<li>Training attendance is 100% mandatory no exceptions</li>
<li>Open availability (24/7); schedules will be assigned after training</li>
<li>Previous Customer Service experience (high call volume preferred)</li>
<li>Strong communication and de-escalation skills</li>
<li>Excellent attention to detail and ability to multitask </li>
<li>Basic technical ability (install/uninstall programs, troubleshoot equipment)</li>
<li>Prior Call Center or remote work experience</li>
<li>Basic Technical Support experience</li>
</ul>
 
 
 
Work Setup Requirements:
Computer
<ul>
<li>Dual monitors (your computer counts as one, plus one additional monitor)</li>
<li>Minimum 8 GB RAM</li>
<li>Must use an Ethernet cable (RJ-45) hardwired connection required during interview and work hours</li>
</ul>
Internet
<ul>
<li>Download speed: 20 Mbps or higher</li>
<li>Upload speed: 10 Mbps or higher</li>
<li>Ping: 20 MS or lower (no exceptions)</li>
<li>Connection must be hardwired (Ethernet)</li>
</ul>
 
Accessories
<ul>
<li>High-quality USB headset</li>
<li>Camera required during interview and training (no camera needed once you receive your regular schedule)</li>
</ul>
 
How to Apply
Submit your application with the following screenshots uploaded:
<ol>
<li>Ethernet connection proof:
<ul>
<li>Open Task Manager &gt; Performance and take a screenshot showing your wired Ethernet connection.</li>
</ul>
</li>
<li>Speed test results:
<ul>
<li>Use speedtest.net and ensure Ping is less than 20 MS.</li>
</ul>
</li>
</ol>
<ol>
<li>RAM verification:
<ul>
<li>Open System Information and take a screenshot showing at least 8 GB RAM.</li>
</ul>
</li>
</ol>
 
All technical requirements will be verified during the interview.
Spots are limited apply as soon as possible if interested!
 
Additional Information
<ul>
<li>Some benefits are subject to eligibility requirements, including employment term and other factors.</li>
<li>Frontline Group is a W2 employer (we do not hire independent contractors).</li>
</ul>

Remote Technical Support Representative

<h3>Job Description</h3>
Job Description
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You'll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We'll Provide:
<ul>
<li>
Robust benefits package including health insurance, dental, 401K, PTO and holidays
</li>
<li>
Salary range of $55,000-$65,000
</li>
<li>
A set schedule of 845am-5:15pm to help promote work/life balance 
</li>
<li>
Support/mentorship from supervisors and other team members
</li>
<li>
Opportunities for continued growth and learning
</li>
</ul>
What You'll Do:
<ul>
<li>
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
</li>
<li>
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
</li>
<li>
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
</li>
<li>
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
</li>
<li>
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
</li>
<li>
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
</li>
</ul>
Skills You'll Need:
<ul>
<li>
At least 2 years of technical support experience (SaaS experience preferred)
</li>
<li>Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have) </li>
<li>
3-5 years of professional in-office experience with small to medium sized businesses 
</li>
<li>
Strong understanding of the technical support role in a call center environment
</li>
<li>
Experienced troubleshooting and problem-solving skills
</li>
<li>
Strong verbal and written communication skills
</li>
<li>Valid license and reliable transportation</li>
</ul>
Next Steps:
<ul>
<li>
Quick apply with your resume here
Or
</li>
</ul>
Get a head start on our application and aptitude testing process here: <a href="https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981</a>

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based (Bethesda, MD or Lehi, UT) hybrid position; the shift is Monday through Friday from 10:00 am to 6:30 pm EST, with the opportunity for occasional overtime (Saturdays and Holidays).&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English;&nbsp;Spanish or French is a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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<h3>Job Description</h3>
Job Description
Position Title: Technical Support Representative - Call Center
Reports To: Director of Technical Support
 

Summary: The Technical Support Representative works in a call center environment as part of the customer support team is knowledgeable of all technical aspects of equipment to assist customers and outside technicians by phone and email. The Technical Support Representative works directly with customers and other technicians over the phone to resolve issues on field equipment and provide parts. While most of the calls are inbound, this position will also be responsible for proactively assisting customers by making outbound calls to address technical needs. Equipment and phone training are offered. Travel to customer locations to assist with repairs or installations may be required. 
Essential Functions:
<ul>
<li>Maintain current knowledge of company’s equipment, primarily spray booths and extraction units (full training is provided).</li>
<li>Answer customer calls and emails to determine possible issues and hardships that they are experiencing with equipment.</li>
<li>Diagnose errors or technical problems and determine proper solutions</li>
<li>Utilize CRM and parts order entry systems (full training is provided).</li>
<li>Assist customers with parts ordering, process refunds and credits.</li>
<li>Assist with packing and shipment of spare parts as needed.</li>
<li>Assist sales team with technical information.</li>
<li>Assist with parts assembly and quality testing as needed.</li>
<li>When required, travel to provide repair services at customer accounts or install new equipment in accordance with established procedures, using proper tools and spare parts</li>
<li>Other job responsibilities as assigned.</li>
</ul>
Skills/Characteristics Needed for Success:
<ul>
<li>High School diploma or GED required. </li>
<li>Technical or mechanical background preferred</li>
<li>Competency in problem solving.</li>
<li>Confidence and professionalism to interact with customers and technicians over the phone.</li>
<li>Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment. Ability to type minimum of 25 words per minute is important to create logs into CRM. </li>
<li>Strong communication skills.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Physical Requirements:
<ul>
<li>Must have the ability to move 40 to 60 pounds continuously.</li>
<li>Must have the ability to position self to bend, twist, and remain stationary for the duration of the shift depending on assigned task. </li>
</ul>

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionDescription:
Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us: 
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. 
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.
Principal Duties and Responsibilities
<ul>
<li>Answer customer questions via email and phone about the operation of company products</li>
<li>Assist customers who are having issues getting company products to work in their applications.</li>
<li>Document technical issues with Maple Systems’ products and evaluate customer solutions.</li>
<li>Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.</li>
<li>Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.</li>
<li>Provide pre- and post-sales support to the sales team when customers need more technical information.</li>
<li>Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.</li>
<li>Create Support Tickets for customers in our ERP system for you and other team members to address.</li>
<li>Training customers on our products.</li>
<li>Evaluate new products and product training materials.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Related experience at a help desk for a technical product a plus.</li>
<li>Exceptional problem-solving skills required.</li>
<li>Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.</li>
<li>Organized professional with ability to prioritize and multitask.</li>
<li>Knowledge of Microsoft Word, Excel, and Outlook</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience in customer service-related activities</li>
</ul>
Supervisory Responsibility: This position does not supervise others.
Education/Experience: Two to five years related experience and/or training in technical software/hardware products.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
 Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. No remote work at this time. Our company and facility is setup to ensure employee health &amp; safety.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods of time.
 The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:

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