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<h3>Job Description</h3>
Job DescriptionSalary: Starting at $55K+ 
We are looking for anexperienced, technical, savvy, intelligent individual to join our Technical Support Team. Software Technical Support experience is required for this position. The team supports more than 88,000 users of QuoteWerks throughout the world!
<ul>
<li>Are you currently employed as a technical support rep?</li>
<li>Are you tired of irate customers constantly suffering through software crashes and mysterious errors that are impossible to debug and never get fixed by development?</li>
<li>Are you tired of defending convoluted company support policies and the demanding expectations they have of their customers?</li>
<li>Are you tired of supporting customer dissatisfaction?</li>
<li>Would you rather be part of the customer's satisfaction, stop running interference, and start providing solutions?</li>
</ul>
 
At Aspire, we do things differently. Our software is known for being stable and delivering what it promises. Aspire support policies are very straightforward, based on common sense solutions to real-life situations. Thedevelopment team is availablefor consultation, sometimes releasing bug fixes within hours. Customers can usually reach a tech support rep in less than 5 minutes. Once trained, our technicians areempoweredto make decisions that benefit the customer without jumping through departmental processes. We promote self-sufficiency andencourageemployee contributions to the company's overall efficiencies and customer service levels.
 
The ideal candidate thrives on figuring it out and prides themselves on being responsive in a challenging work environment. Calm under pressure, you should be sensitive to the various levels of technical literacy among users and able to adjust your approach to the issues accordingly. You should have a continuous improvement mentality and bedrivento seek ongoing learning opportunities. And, of course, you should be an enthusiastic and friendly team player.
 
Our office hours are from 8:45 am until 5:15 pm. No weekends. No working nights.
 
Responsibilities and Duties Include:
<ul>
<li>Answer incoming Phone Calls from Customers and Leads to assist in resolving questions or issues</li>
<li>Answering Technical Support Tickets and Emails</li>
<li>Staying Knowledgeable on the capabilities of QuoteWerks</li>
<li>Staying Knowledgeable on products and services that QuoteWerks integrates with</li>
<li>Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with</li>
</ul>
 
With time, Technical Support technicians performprofessional services,implementations, andcustomer training. These services provide employees with the opportunity to earn extra money while gaining experience.
 
QuoteWerks integrates with a variety of CRM, PSA, and Accounting systems. Familiarity with CRM software, accounting software, and SQL is a plus.
 
What are we offering?
<ul>
<li>Competitive Salary</li>
<li>Medical/Dental benefits</li>
<li>Bonus Structure</li>
<li>Great working environment</li>
</ul>
 
Only local candidates need apply. The position is in Orlando, FL. Telecommuting/WFH is not an option. We work in a highly organic and dynamic environment collaborating with our co-workers requiring us to be in the same office.
 
Note: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Experienced Software Technical Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: 
Please apply directly on our website:
HomeSmartServices.bamboohr.com/jobs
 
The Technical Support/Jr. QA Representative provides technical support to users of our proprietary software by researching and answering questions, troubleshooting problems, and works alongside the development team to offer a positive customer experience.
 
The Technical support/Jr QA Representative acts as the first point of contact for internal staff concerns, receives incoming staff emails via ticketing system, provides staff/broker support in all capacities including tech support, builds and maintains a positive working relationship with internal staff/brokers, and improves the system performance by identifying problems and recommending changes.
 
The technical support Representative must have strong communication and interpersonal skills as well as be highly organized, detail oriented and resourceful.
 
Why you want to work with us!
 
In this new normal, our shared goal is to rethink the world of real estate. From the technology we build to the agent services we provide, Everybody here has the opportunity to make a difference for the customer. From new regions to new technologies, exciting challenges lie ahead. Guided by our core values, well meet these challenges with the support of professionals like you. Join us!
 
We are growing with over 25,000 agents nationwide! Check us out online!
homesmart.com
equitableescrow.com
 
Benefits:
We have so many amazing perks including salary depending on experience plus eligible for quarterly bonuses, comprehensive benefits package (medical, dental, vision), 401k with company match, PTO, paid holidays, pet insurance, wellness initiatives, Employee engagement events and employee recognition and rewards.
 
Check out our culture video!
Apply today and become part of the team!
HomeSmartServices.bamboohr.com/jobs
 
This position is a full time in office position working Monday - Friday.
 
Apply today and become part of the Bamily!
<a href="https://homesmartservices.bamboohr.com/jobs/" target="_blank">https://homesmartservices.bamboohr.com/jobs/</a>
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Technical Support/Jr. QA Representative

<h3>Job Description</h3>
Job Description
 
We are seeking a highly motivated and customer-focused Senior Technical Support Representative-Access Control to join our team at iTech Digital, a leading provider of security solutions. In this role, you will be the primary point of contact for troubleshooting and resolving technical issues related to our access control and intrusion alarm solutions. You will play a pivotal role in assisting customers with installation, configuration, maintenance, and troubleshooting, ensuring that they receive the highest level of service and support. Your technical expertise and customer service skills will directly impact the customer experience and help maintain our reputation for excellence.
 
If you are passionate about providing exceptional technical support and want to make a difference in the security industry, we encourage you to apply!
 
Work Environment:
· Full-time, Monday to Friday, with rotational on-call support for after-hours emergencies.
· Office-based with occasional travel to client sites within the Indianapolis area for on-site troubleshooting, if required.
 
Why Join Us:
· Competitive salary and benefits package.
· Opportunity to work with cutting-edge security technologies.
· Supportive and collaborative work environment.
· Career growth opportunities in a rapidly expanding industry.
· Monthly performance bonus eligibility.
· Cell phone reimbursement.
· Competitive PTO.
· Proudly a U.S. Owned and Operated Business.
· 401K with matching employer contribution.
· 8 paid company holidays.
· Ongoing training and growth opportunities.
 
iTech Digital is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
Key Responsibilities:
· Provide remote expert-level technical support to customers via phone, email, and remote sessions, specializing in access control and alarm systems.
· Diagnose and troubleshoot complex technical issues related to hardware and software, including access panels, door readers, controllers, and software integrations.
· Collaborate with the engineering team to resolve escalated technical issues and identify potential product improvements.
· Offer solutions for system configuration, network setup, and integration with other security systems.
· Provide guidance on best practices for system deployment, security protocols, and system upgrades.
· Maintain detailed records of support interactions in the CRM system, ensuring accurate tracking of customer issues and solutions.
· Assist in the creation of troubleshooting documentation, knowledge base articles, and training resources for customers and internal teams.
· Stay current on industry trends, new products, and software releases to ensure up-to-date support and guidance.
Qualifications:
· 5+ years of experience in technical support or IT support, with a focus on access control systems (e.g., card readers, biometric scanners, controllers, and door hardware).
· Strong understanding of network infrastructure, including TCP/IP, DHCP, DNS, and VPNs, as they relate to access control systems.
· Hands-on experience with popular access control platforms (e.g., Avigilon, Lenel, Bosch, PDK, infinias, Alarm.com, or similar).
· Excellent problem-solving skills with a proven ability to troubleshoot complex technical issues.
· Strong customer service orientation, with a patient, professional, and empathetic demeanor.
· Experience with remote troubleshooting tools and support ticket systems.
· Knowledge of physical security best practices and standards (e.g., OSHA, UL, ANSI) is a plus.
· Certification or formal training in security systems, networking, or related fields is preferred.
 
Compensation details: 70000-80000 Yearly Salary
 
PI92d5beb30e4d-25405-37817571

Senior Technical Support Representative-Access Control

<h3>Job Description</h3>
Job Description
POSITION SUMMARY
Bilingual technical phone support for a dynamic software company in the entertainment industry. Candidate must be able to speak and read Spanish and understand the importance of customer satisfaction and soft skills. 
Creates/manages support tickets for hardware, operating system and application products. Participates in hardware testing, evaluation and troubleshooting. Creates documentation for hardware, application and operating system problem resolution processes. Travels to customer locations to install and setup hardware and software products. Provides technical and operational software and system training to the location's management and staff members. Assists with hardware and configuration testing for new products as needed. Handles on call support services to both domestic and international customers via phone, remote control programs and remote monitoring tools. Works with customers to determine new system needs and software enhancements to address any issues.

Bilingual Technical Representative

<h3>Job Description</h3>
Job DescriptionDescription:
JOB PURPOSE or JOB SUMMARY:
The Inside Sales/Technical Support Representative provides customer support by responding to inquiries, requests for quotes, order entry, answering questions on common product lines, providing updates on existing and escalated orders. This position will also support Customer Service Representatives with technical questions.
Contributes to a positive working culture, builds strong relationships, and lives out the values of integrity, collaboration, and accountability.
ESSENTIAL DUTIES and RESPONSIBILITIES:
<ul>
<li>Interact extensively with customers to clarify their needs, research, and recommend parts</li>
<li>Act as technical resource for sales and customer service team providing product training as needed</li>
<li>Responsible for specifying products and solutions that meet or exceed the customer requirements</li>
<li>Provide engineering and application expertise for determining product selection as requested by external customers and internal customers</li>
<li>Provide technical troubleshooting support as directed by Customer Service or Quality to customers for field related issues and system startup </li>
<li>Respond to customer inquiries regarding common product lines, current orders, escalate orders, part availability, provides alternative product, and technical support on product selection and alternatives</li>
<li>Utilize ERP system to enter and manage sales orders and quotes</li>
<li>Manages assigned accounts to provide pricing, availability, and updates on order status as requested</li>
<li>Provide support to other JEM personnel as requested </li>
<li>Interact effectively with internal departments, including purchasing, engineering, operations, shipping/receiving, quality, accounting, and sales</li>
<li>Complies with all JEM policies and procedures, including ISO, OSHA, and AWAIR requirements</li>
<li>Maintains regular and predictable attendance</li>
<li>Performs other duties as assigned</li>
</ul>
 
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
COMPETENCIES:
<ul>
<li>Excellent verbal, written communication, and organizational skills</li>
<li>Self-direction to work independently or within a team environment</li>
<li>Ability to develop a comprehensive understanding of product knowledge and application, assembly, and the ability to troubleshoot</li>
<li>Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer</li>
<li>Detail oriented and the ability to exhibit patience</li>
<li>Good negotiation skills, able to provide value added up-selling</li>
<li>Able to develop relationships with internal and external customers</li>
<li>Strong mechanical aptitude</li>
<li>Excellent communication skills, written and verbal, most often over the phone</li>
<li>Ability to be an active participate as a member of cross-functional teams</li>
<li>Highly organized and able to manage multiple tasks at a time</li>
</ul>
PHYSICAL AND MENTAL DEMANDS:
<ul>
<li>Frequently required to sit at a desk/workstation for long period of time.</li>
<li>Ability to work at a computer terminal for extended periods of time.</li>
<li>Digital dexterity and hand/eye coordination in operation of office equipment</li>
<li>Light lifting and carrying of supplies, files, etc.</li>
<li>Ability to speak to and hear employees/clients via phone or in person.</li>
<li>Body motor skills sufficient to enable incumbent to move around an office environment.</li>
<li>Ability to analyze unique situations and develop appropriate response.</li>
<li>Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret.</li>
</ul>
The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT:
<ul>
<li>Office hours average 40 per week</li>
<li>Work performed in an indoor office setting.</li>
</ul>
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Requirements:
<ul>
<li>Formal education in hydraulics, pneumatics, or fluid power (AAS in Fluid Power or BA in Fluid Power preferred) and 3 years in the industry or 7 years technical experience in a related industry</li>
<li>3 years application or troubleshooting experience in the field or manufacturing environment</li>
<li>Experience working with formal ERP system (Epicor, SAP, Infor, Oracle, etc.)</li>
<li>Strong personal presence and comfortable presenting to others</li>
<li>Experienced with Microsoft Office products including Word, Excel, PowerPoint, and Outlook</li>
</ul>

Inside Sales / Technical Support

<h3>Job Description</h3>
Job Description
We are looking for a customer-focused Support Specialist to join our team. You will be responsible for taking support calls and emails from commercial users of our Surveyor Product line, our web-enabled Energy Management System. To be successful in this role, you must haver strong communication skills, working well in a team and striving to always provide a good customer experience are necessary for this position. Pay Range: $18.64/hr - $27.99/hr
Position Responsibilities may include:
<ul>
<li>Provide prompt and courteous response to calls coming into the Technical Support Center phone system.</li>
<li>Guide customers by providing clear and concise instructions to resolve technical problems or how to use the product.</li>
<li>Log all calls and incidents into the CRM module to track information and assist follow up by other team members.</li>
<li>May conduct virtual modeling for troubleshooting and provide resolution</li>
<li>Help explain control related questions</li>
<li>May attend specialized training to become more expert in specific equipment lines</li>
<li>Keep up to date on new models, new features and wifi equipment.</li>
<li>Collaborate with team members to share successful troubleshooting techniques.</li>
<li>Provide recommendations on selecting the proper thermostat, wiring and HVAC equipment compatibility.</li>
<li>Guide customers on installation and use of various mobile and web applications</li>
<li>Identify opportunities to improve all aspects of the customer support experience.</li>
<li>Perform other related job duties as assigned</li>
</ul>
Nature and Scope:
<ul>
<li>Use scripts when applicable to address common support tasks.</li>
<li>Collaborate with other team members to solve issues after escalation to other channels.</li>
<li>Problems faced are not typically difficult nor complex</li>
</ul>
Knowledge and Skills:
<ul>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to troubleshoot in depth service issues via phone.</li>
<li>At least an intermediate proficiency level in Excel, Word and PowerPoint.</li>
<li>Comfortable with using web applications including browsers and Customer Relationship Management software.</li>
<li>Comfortable with using a hard (physical device) or a soft (via desktop computer) phone system.</li>
<li>Ability to effectively present information and respond to questions from management and customers.</li>
<li>Ability to work in a technically dominated environment: engineering, contracting and construction. </li>
<li>Self-starter with the ability to work both independently and within a team.</li>
<li>Ability to effectively communicate ideas and properly describe problems and solutions.</li>
<li>Ability to effectively handle multiple tasks, time management and prioritization skills.</li>
<li>Well-developed planning, organization, analytical, and decision-making skills</li>
<li>Ability to produce clear, timely and concise documentation and have well-developed problem-solving skills</li>
</ul>
Experience:
<ul>
<li>1 year of experience in a technical support role or HVAC background preferred</li>
</ul>
Education:
<ul>
<li>High School Diploma or GED Equivalent</li>
<li>Vocational Certification / Degree preferred</li>
</ul>
People Management: No
Physical Requirements / Working Environment:
<ul>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li>
<li>Required regularly to sit, talk, and listen.</li>
<li>Required to stand, walk, use hands to pick up, handle or feel and reach with arms.</li>
<li>Ability to read and analyze written information on a computer terminal. Close vision and the ability to adjust focus are necessary.</li>
<li>Must be able to work beyond normal work hours as necessary.</li>
<li>Working Conditions – noise level in the work environment is usually quiet to moderate.</li>
</ul>
Reports to:
<ul>
<li>Manager, Technical Support Center</li>
</ul>
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Technical Service Representative

<h3>Job Description</h3>
Job Description
Technical Sales Representative
Onsite a month then Hybrid | Up to $120K First Year!! Opportunity for even more. 
Our client, a recognized leader in their respective space, is seeking a driven Technical Sales Representative to join their growing team.
This role offers the opportunity to manage the full sales cycle—from prospecting and pre-sale consultation through post-sale support—while driving new business and nurturing existing accounts. You'll work in a technically focused, manufacturing-oriented environment, ideal for someone who excels in both relationship management and solution-based selling.
What They’re Looking For:
<ul>
<li>
3+ years of B2B sales experience, ideally in manufacturing or technical sales
</li>
<li>
Strong account management and relationship-building skills
</li>
<li>
Pre- and post-sales experience
</li>
<li>
Proven ability to generate new business
</li>
<li>
Comfortable with travel (50–70%)
</li>
</ul>
What’s Offered:
<ul>
<li>
Hybrid schedule (onsite for first month, then 1–2 days/week)
</li>
<li>
Base salary of $65K–$75K + uncapped commission
</li>
<li>
First-year earnings up to $120K for strong performers
</li>
<li>
Company laptop, phone, credit card, and support tools provided
</li>
</ul>
This is a high-visibility role with excellent growth potential—perfect for someone looking to make a measurable impact in a fast-paced, technical sales environment.
Please reach out for additional info. I have over 100+ IT roles open daily! Please add me on Linked in.
---No Third Parties---
Michael Sardella| Liberty Personnel Services, Inc.
300 Conshohocken State Rd., Suite 750, West Conshohocken, PA 19428
<a href="http://www.libertyjobs.com" target="_blank">www.libertyjobs.com</a>
#LI-MS1
#manufacturing 
#coloradosprings 
#accountmanagement
#sales 
#midsenior

Technical Sales Representative

<h3>Job Description</h3>
Job DescriptionAssisting customers with basic questions around software licensing and registration via email and sometimes phone. Verifying information being provided by customers and following process to help them on their way. Responding to customer requests and inquiries within a 24-hour business period. Remote position with occasional office days. Must reside in Los Angeles County. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1005 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

Technical Customer Support

<h3>Job Description</h3>
Job DescriptionDescription:
Elevate your career with HA International
Join a market-leading company poised for exponential growth in the foundry industry. At HA International, we deliver high-performance products and solutions that fuel success in metal casting and manufacturing. We’re driven by innovation, guided by strong leadership, and committed to rewarding excellence.
 
We’re currently seeking a Technical Sales Representative to join our growing sales team and serve a key regional territory. This role offers an exciting opportunity to engage customers, deliver technical solutions, and support one of the most foundational industries in North America.
 
Summary
The Technical Sales Representative is responsible for managing, developing, and growing sales within an assigned geographic territory (North Central Indiana). This role blends relationship-building, technical consultation, and business development to drive value for customers and meet HA International’s growth objectives.
 
Key Responsibilities
<ul>
<li>Identify and develop new business opportunities within the territory; recommend specific action plans to expand market share.</li>
<li>Manage and grow assigned national and regional accounts; cultivate relationships with key decision-makers.</li>
<li>Deliver product presentations, technical support, and on-site demonstrations to foundry customers.</li>
<li>Serve as a liaison between customers and internal teams (technical, logistics, customer service, etc.).</li>
<li>Communicate pricing, terms, and delivery timelines clearly and effectively.</li>
<li>Submit strategic plans, account activity updates, and sales performance summaries to management.</li>
<li>Organize and execute technical seminars, customer meetings, and trade show participation as needed.</li>
<li>Maintain a thorough understanding of market trends, competitive activity, and customer requirements.</li>
<li>Complete weekly expense reports, itineraries, and CRM updates.</li>
</ul>
Supervisory Responsibilities
Not applicable.
 
Location Remote. North Central Indiana. This position will travel within a territory. Only candidates residing within the assigned territory will be considered (i.e., Kokomo, South Bend, Plymouth, etc.).
Requirements:
<ul>
<li>Bachelor’s degree in Business, Marketing, or a technical field (e.g., Chemical or Mechanical Engineering) preferred.</li>
<li>1–3 years of technical sales or industrial marketing experience required.</li>
<li>Knowledge of foundry and metal casting processes is required; prior experience selling to the foundry, metalworking, or industrial chemicals industries is a strong plus.</li>
<li>Proven track record of prospecting, negotiation, and closing skills with measurable results.</li>
<li>Strong communication, interpersonal, and active listening skills.</li>
<li>Highly organized and self-motivated, with the ability to manage a multi-state territory and travel independently.</li>
<li>Proficiency in Microsoft Office 365; experience with SAP and CRM systems is a plus.</li>
<li>Must possess a valid driver’s license and be able to pass a driving record background check.</li>
<li>Ability to perform essential job duties with or without reasonable accommodation.</li>
</ul>
Work Environment
The work environment will be a combination of a home office environment when working from home and an industrial environment when visiting our facilities, customers, or suppliers.
 
While performing the duties of this job, the incumbent is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud. Safety apparel and equipment such as gloves, hardhats, safety glasses, and safety boots must be worn as required.
 
Physical Requirements
<ul>
<li>Ability to drive, stand, and walk for extended periods</li>
<li>If fieldwork is required, it involves working in extreme weather conditions and involves physical work such as handling equipment.</li>
<li>Ability to lift and carry up to 50 pounds in support of field work as needed.</li>
</ul>
Travel
Travel is required up to 80% of the time, including overnight stays.
Why Join HA International?
<ul>
<li>Competitive compensation and performance-based incentives</li>
<li>Comprehensive benefits package (medical, dental, vision, 401(k) match, etc.)</li>
<li>Paid time off and holidays </li>
<li>Training and tuition reimbursement</li>
<li>Culture of innovation, teamwork, and accountability</li>
</ul>
 #LI-AM1

<h3>Job Description</h3>
Job DescriptionDescription:
National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 747-400 and A-330 aircraft to accomplish its missions.
 
Job Title: Technical Service Representative
Location: Orlando, FL
Department: Maintenance
Reports To: Technical Services Manager
FLSA Status: Exempt
 
Essential Functions:
· Reviews aircraft fleet performance and works with maintenance control to address critical MEL items and operational impact items.
· Maintains Aircraft performance monitoring and system reporting i.e.; Engine Condition Monitoring, ACARS, Mini QAR reporting and updates.
· Updates all departments for monthly performance and power plant operations concerns.
· Participates in the Company’s Safety Management System (SMS) in accordance with the responsibilities detailed in the Safety Management System Manual 
· Helps and works with company and contract maintenance personnel in troubleshooting aircraft and systems ensuring airworthiness in accordance with company maintenance manuals and procedures. 
· Assists flight crews with troubleshooting of problems.
· Retrieving technical information from aircraft manuals, company manuals, and other approved resources in order to troubleshoot, repair, and identify parts.
· Coordinates Service Bulletin implementation and work card review with Quality Control.
· Coordinates repairs and troubleshooting with company and contract maintenance personnel.
· Provides updates for Aircraft modifications to all departments.
· Coordinates the Troubleshooting of Deferred Maintenance Items that are chronic or repeat.
· Performs other duties as assigned.
 
Supervisory Responsibility: Technicians and other maintenance department employees.
 
Competencies:
· Ability to learn and use technical manuals, good mechanical aptitude and ability solve problems effectively.
· Good leadership qualities and ability to work alone making good decisions under pressure.
· Good communication skills verbal, written and via email.
· Organized self-directed individual who is a team player.
· Must be able to prioritize effectively.
 
Qualifications, Experience &amp; Skills:
· Must possess a valid FAA Mechanic Certificate with Airframe and Power plant rating.
· Have at least three years maintenance experience on different types of transport category aircraft with an air carrier.
· Must have at least a high school diploma
· Must have or be able to obtain and maintain a valid passport.
· Prefer 5 plus years’ experience on same type aircraft operated by National Airlines (Boeing 747, 757, and Airbus 330)
· Prefer 5 plus years Maintenance Control experience and/or Aircraft Maintenance Supervisory experience with an air carrier operating same type aircraft operated by National Airlines.
· Must complete initial SMS Training and recurrent SMS Training. Specific requirements are detailed in the Safety Management System Manual.
· Analytical skills and good judgment / decision making.
· Excellent written and verbal skills required.
· Must be able to use/learn Microsoft Outlook, Word, and Excel at a basic level.
· Must be able to learn new computer software programs related to maintenance, aircraft records and inventory.
 
Certificates/Licenses:
· Must possess a valid FAA Mechanic Certificate with Airframe and Power plant rating.
 
Travel/Other Requirements:
· Must be able to travel for maintenance activities and/or aircraft familiarization and troubleshooting.
 
Physical Demands:
· Extended periods at workstation with aircraft, may be required to travel to work aircraft AOG situation. 
 
Work Environment:
· Generally quiet, and in an office setting but it can be in much more challenging settings (see Physical Demands section above).
 
The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
 
National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.
 
National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.
 
 
Requirements:

27,599 technical support representative Jobs