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<h3>Job Description</h3>
Job DescriptionCompany Description 
At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.
Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.
In September 2025, we raised a $50 million Series E funding round to accelerate our growth.&nbsp;
We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.
Join us and be part of a team that’s shaping the future of payments—one experience at a time.
Job Description 
We're expanding our support capabilities with a new Technical Support Engineer position. This role is crucial for enhancing our 24x7 support in partnership with our outsourced team and on-call rotation. As part of the Customer Success organization, this role helps manage both the product and customer experience through quality support efforts.
Schedule Requirements
<ul>
<li>Participation in a rotating 24/7 week-long on-call coverage schedule</li>
<li>Primary schedule example: Monday - Friday 8:00 AM -&nbsp;5:00 PM PST</li>
</ul>
Responsibilities
<ul>
<li>Provide product support, focusing on enhancing customer experience through effective troubleshooting, including portal usage, API, web services, bulk data processing, and reporting</li>
<li>Efficiently manage the support queue, including handling escalations, identifying defects, suggesting enhancements, and enriching the knowledge base</li>
<li>Utilize the Zendesk ticketing system as the primary support platform, managing incoming requests primarily via email and extending support through phone handoffs, meetings, and occasional chat interactions. Handle a moderate volume of approximately 500 tickets per month, ranging from simple alerts to complex escalations</li>
<li>Collaborate with internal stakeholders and external partners across Account Management, Client Services, Product Engineering, SysOps, Finance, Compliance, and Legal to resolve issues with minimal customer disruption</li>
<li>Participate in an on-call rotation for after-hours incidents, addressing critical issues as they arise</li>
</ul>
Qualifications 
<ul>
<li>3+ years in technical product support or equivalent education, with a strong service ethic and a commitment to excellence</li>
<li>Technical proficiency with software platforms, web/mobile applications, and data/API interfaces, paired with excellent analytical and problem-solving skills</li>
<li>Exceptional communication, organizational, and teamwork skills, capable of managing incident escalations and working closely with both internal and outsourced support teams</li>
<li>A customer-first attitude, able to empathize and advocate for users, with the agility to navigate a fast-paced, dynamic environment</li>
<li>Ability to perform under pressure while managing a high volume of tickets, incidents, and complex projects, maintaining focus on quality and timely resolution</li>
</ul>
Preferred Qualifications
<ul>
<li>Past experience in the online gaming industry is a plus. (Sports Betting, Casino/Poker, Fantasy Sports Horse Racing)</li>
<li>Familiarity with cloud based (SaaS) business systems or Independent Software Vendors (ISV)</li>
<li>Basic understanding of HTML, XML, JSON, JavaScript, and APIs at a technical level or SFTP / batch systems</li>
<li>Financial / banking processes such as settlement, reconciliation, payment files, NACHA, chargebacks, disputes, etc</li>
<li>Support systems (especially Zendesk usage or administration), business processes, training, and knowledge content administration</li>
<li>Debit, Credit, Apple Pay, Google Pay, PayPal, Venmo, Square Cash app, disbursements, ACH, and related networks and processors</li>
<li>Cash at retail POS, back-end payment systems, and gift card networks</li>
<li>Product / project management, reporting, and data analytics</li>
<li>Compliance concepts such as: BSA, AML, OFAC, and UDAAP</li>
<li>Any applicable Support contributor or leadership roles such as:
<ul>
<li>Technical Support Analyst or Support Engineer</li>
<li>Customer Success Specialist&nbsp;</li>
<li>Team Lead, Technical Support</li>
<li>Technical Account Manager</li>
<li>Support Engineer</li>
<li>API Support Specialist</li>
<li>Data Analysis Support Engineer</li>
<li>Technical Operations Specialist</li>
<li>Support Data Analyst</li>
<li>Implementation Manager</li>
<li>Systems Operations Specialist</li>
<li>Network Operations Center (NOC) Analyst</li>
<li>Professional Services Consultant</li>
<li>IT Support or Systems Administrator</li>
</ul>
</li>
</ul>
 Additional Information 
Location:&nbsp;Flexible/Remote (within the US)
Great compensation package plus extensive benefits, including:
<ul>
<li>100% Remote (must be in US)</li>
<li>Base salary per year (paid semi-monthly)</li>
<li>Fast- paced and professional work culture</li>
<li>Stock options with standard startup vesting - 1 year cliff; 4 years total</li>
<li>$50 monthly communication expense stipend to go towards your phone/internet bill</li>
<li>$250 stipend to enhance your WFH setup</li>
<li>Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)</li>
<li>Premium medical benefits including vision and dental (100% coverage for employees)</li>
<li>Company-sponsored life and disability insurance</li>
<li>Paid parental bonding leave</li>
<li>Paid sick leave, jury duty, bereavement</li>
<li>401k plan</li>
<li>Flexible Time Off (our team members typically take off ~3-4 weeks per year)</li>
<li>Volunteer Time Off</li>
<li>13 scheduled holidays</li>
<li>2x / year in-person team meet-ups (2-3 days, company paid)</li>
</ul>
Salary Range:&nbsp;$90,000 - $110,000 PayNearMe strives to create a workplace where all employees thrive. Our&nbsp;core values&nbsp;represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.
We’re in this&nbsp;together&nbsp;to&nbsp;do the right thing. We deliver&nbsp;real results&nbsp;we are proud of while remaining&nbsp;respectful,&nbsp;transparent, and&nbsp;flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
—
Candidate information will be treated in accordance with our job applicant privacy notice found at:&nbsp;<a href="https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/" target="_blank">https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/</a>
Assistance for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.

Technical Support Engineer - Remote

<h3>Job Description</h3>
Job Description
GENERAL DESCRIPTION:
<ul>
<li>Provide enterprise-level technical assistance to employees and contractors and deliver exceptional customer experience by ensuring the service desk provides high quality support and timely resolutions. </li>
</ul>
DUTIES AND RESPONSIBILITIES: 
<ul>
<li>Serve as the primary contact for IT service requests and incidents.</li>
</ul>
<ul>
<li>Perform service desk functions including problem tracking, analysis, resolution, escalation, and coordination.</li>
</ul>
<ul>
<li>Perform technical and operational IT support work.</li>
</ul>
<ul>
<li>Install, administer, maintain and upgrade operating systems; install, configure, repair, maintain and upgrade hardware and peripherals; install applications.</li>
</ul>
<ul>
<li>Provide technical assistance to users; communicate with users and other technical staff to determine their needs.</li>
<li>Help business operations utilize information systems to improve effectiveness.</li>
<li>Follow appropriate change control procedures.</li>
<li>Administer and support laboratory systems and applications.</li>
<li>Performs related duties and responsibilities as assigned.</li>
</ul>

EDUCATION AND EXPERIENCE:
<ul>
<li>BS in Computer Science or related discipline, or combination of education and experience.</li>
<li>3 years of directly related experience demonstrating a wide range of computer/network operations knowledge and responsibilities and/or system administration.</li>
<li>Hands-on experience with Windows OS environments.</li>
<li>Extensive experience with remote desktop tools, service desk management tools, mobile device management tools, Microsoft applications (Office 365, Active Directory, Entra, Teams, OneDrive, SharePoint).</li>
</ul>

DESIRED KEY COMPETENCIES:
<ul>
<li>Broad-based technical, operational, analytical, problem-solving and knowledge management skills.</li>
<li>Understanding of ITIL best practices.</li>
<li>Experience working in a GxP environment.</li>
<li>Ability to work effectively as member of a team.</li>
<li>Ability to document procedures and processes.</li>
<li>Ability to perform daily administration of various equipment and operating systems both locally and remotely.</li>
<li>Familiarity with basic IPv4 networking concepts, DNS, DHCP, and the OSI model.</li>
<li>Security minded and ability to comply with security policies and procedures.</li>
<li>Ability to adjust in rapidly changing environment.</li>
<li>Excellent communication skills.</li>
</ul>

Technical Support Engineer (Contract)

<h3>Job Description</h3>
Job Description Level 3 Technical Support Engineer Portland, ME (Onsite)
Location: Portland, Maine (Onsite) Job Type: Full-Time
 Join Netsurit Where Technology Meets Ambition
Step into the future with Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and winner of the 2024 Global MSP501 Top 500 Managed Service Providers!
We are not just solving IT problems we are shaping the future of AI-powered innovation. Help us design, implement, and scale intelligent solutions that empower businesses to automate processes, uncover insights, and accelerate growth. You will leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes.
Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next!
About the Role:
As a Level 3 Technical Support Engineer, you will be the go-to expert for advanced technical challenges, delivering high-end proactive and reactive support for Netsurit's client portfolio. You'll lead projects, mentor junior consultants, and ensure client environments are secure, resilient, and future-ready.
What You will Do:
<ul>
<li>Design and implement projects based on client requirements and scope</li>
<li>Perform infrastructure security analysis and reporting</li>
<li>Create client documentation and policy design</li>
<li>Manage incidents, problems, and service requests using ITIL best practices</li>
<li>Apply Change Management where necessary</li>
<li>Deliver technical workshops and mentor junior team members</li>
<li>Stay ahead of emerging technologies and AI-driven solutions</li>
</ul>
What we are looking for:
<ul>
<li>3 - 5+ years in IT &amp; Networking with formal IT qualifications (Microsoft role-based certifications preferred)</li>
<li>Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware</li>
<li>Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers</li>
<li>Solid understanding of network security, malware/ransomware prevention</li>
<li>Familiarity with ITIL Framework and ITSM systems</li>
<li>Minimum 1-year onsite experience at a client location</li>
<li>Passion for IT, strong problem-solving skills, and eagerness to learn and grow</li>
</ul>
Bonus Points For:
<ul>
<li>Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)</li>
<li>Project leadership and client consulting experience</li>
</ul>
Why Netsurit?
 Work with cutting-edge technologies and AI innovation Be part of an award-winning, fast-growing global MSP Opportunities for professional development and certifications Collaborative team culture that values your ideas Competitive compensation and benefits
Ready to take your career to the next level and help us drive what is next in AI? Apply today and join a team that it is redefining IT and innovation!

Level 3 Technical Support Engineer

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
Reporting to the Sr. Manager, Compressor Sales, The Technical Support Engineer (Compressors) is responsible for providing remote and on-site assistance for the application of Mitsubishi Electric Compressors. This role requires a blend of strong understanding of technical HVAC principles, mechanics/electrical systems and a strong ability to successfully serve the customers’ needs. The individual in this role will work closely with the sales team to provide expert knowledge, aid in the analysis of customer requirements, translate technical knowledge about Mitsubishi Electric Compressors, and foster the development of creating tailored solutions that will drive sales. 
Required Skills and Qualifications:
<ul>
<li>Collaboration: Work closely with Sales, R&amp;D Engineering, Quality and other departments for the support and development of tailored solutions, troubleshooting product cases, and collaborating on the technical solutions behind developing customer proposals. </li>
<li>Technical Aptitude: Strong understanding of Compressor technology, Refrigeration and HVAC applications with the ability to provide expert advice on Compressor technical information to various audiences. </li>
<li>Problem-Solving: Analytical troubleshooting ability to identify, diagnose and efficiently resolve technical issues and customer concerns, providing timely feedback to ensure customer satisfaction. </li>
<li>Communication Skills: Excellent verbal and written communication, with the ability to explain technical information clearly to multiple audiences and the ability to collaborate with a multi-cultural team in different countries. </li>
<li>Sales Acumen: Ability to isolate product opportunities, competitors’ strengths/weaknesses, build relationships, and support the sales team in winning new business while maintaining excellence in customer service with existing customer relationships. Availability to travel domestically (customer sites and Industry related events) and abroad (Mitsubishi Compressor Plants).</li>
<li>Product Knowledge: The ability to develop a familiarity with a wide range of compressor types and applications. </li>
</ul>
The essential functions of the position include, but are not limited to the following:
<ul>
<li>Provide technical support and guidance through each phase of the sales process – i.e. lead generation, conversion, deal closing and post-sales process. Participate in customer discovery calls, weekly meetings with factories and research needed for customer inquiries. </li>
<li>Support Customer’s compressor approval process (laboratory tests, simulations, start-up, etc).</li>
<li>Provide field support and training by traveling to job sites to assist with product installation and hands-on training.</li>
<li>Answer technical inquiries, document solutions, and ensure the efficient operation of Compressors through tasks like email consultation, product training, and managing escalations.</li>
<li>Ensure a positive support experience for internal and external customers by developing strong relationships and building trust through an exemplary professional attitude and an inquisitive approach to understanding customers’ needs.</li>
<li>Maintain accurate tracking and documentation of customer requests, product issues, or new business proposals using SharePoint system to organize and prioritize needs while ensuring the highest standards of accuracy are met.</li>
<li>Champion the use of Microsoft Office 365 applications across the business to replace “one-off” solutions and support process improvement.</li>
<li>Maintain up-to-date knowledge of industry trends, the competitive landscape and current issues affecting compressors.</li>
<li>Collaborate with global teams and serve as an ambassador for the sales team.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Degree in Mechanical Engineering (preferred), or related.</li>
<li>Familiar with the following systems or applications: Microsoft Suite, including PowerPoint, Excel, SharePoint, OneNote, etc.</li>
<li>Strong Customer Service orientation with a relentless pursuit of excellence.</li>
<li>Ability to communicate effectively with peers, business users, and management.</li>
<li>Ability to work with attention to detail in a rapidly changing environment.</li>
<li>Creativity and ability to perform diagnostics, identify problems, communicate problem resolution and the ability to learn on the job.</li>
<li>Ability to work independently and in a team-oriented environment.</li>
<li>Team-player personality that demonstrates MEUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.</li>
</ul>
The pay range for this position at commencement of employment is expected to be between $72,800 and $100,100/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona- fide occupational qualification).
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.
To view the EEO is The Law Poster and the supplement, please visit <a href="http://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf" target="_blank">www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_…</a>
To view the Notice to Job Applicants and Employees regarding San Francisco's Fair Chance Ordinance and the Know Your Rights poster please visit <a href="http://www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf" target="_blank">www.sfgov.org/olse/sites/default/files/FCO%20poster2020_0.pdf</a>
Applicants with a disability who need assistance with the application process may contact Human Resources by email at <a href="mailto:employment@meus.mea.com" target="_blank">employment@meus.mea.com</a> or by calling 714.229.3813.
ABOUT MITSUBISHI ELECTRIC HVAC US
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the Company, or (c) consistent with the Company’s legal duty to furnish information.

Technical Support Engineer - Compressors

<h3>Job Description</h3>
Job Description
Technical Support Engineer 
Volvo Trucks | Greensboro, NC (On-site)
$90,000–$100,000 DOE - Medical, Dental, Vision, 401k, PTO
Support smarter. Solve deeper. Drive product excellence. Join a team that tackles some of the toughest technical challenges in the heavy truck industry. As a Technical Support Engineer embedded with Volvo Trucks in Greensboro, NC, you’ll be the go-to expert for resolving product issues affecting Class 8 powertrain, chassis, and electronic systems—directly supporting dealers, service teams, and field stakeholders across North America.
What You’ll Do:
<ul>
<li>
Diagnose complex product issues using advanced data acquisition and analysis tools
</li>
<li>
Provide expert support to dealers and markets for Volvo and Mack trucks
</li>
<li>
Conduct root cause analysis (RCA) and implement containment actions
</li>
<li>
Deliver technical solutions aligned with NA workshop repair practices
</li>
<li>
Travel as needed to support market-critical customer concerns
</li>
<li>
Collaborate across engineering, quality, and service support functions
</li>
</ul>
What You Bring:
<ul>
<li>
8+ years of relevant experience in technical support or heavy vehicle systems
</li>
<li>
Expertise in powertrain, chassis, and vehicle electronics
</li>
<li>
Deep knowledge of Volvo and Mack diagnostic platforms and service tools
</li>
<li>
Strong foundation in mechanical/electrical systems engineering
</li>
<li>
Proficiency in CANalyzer, Tech Tool, JPRO, and similar diagnostic tools
</li>
<li>
Bachelor’s degree in Mechanical or Electrical Engineering (or equivalent experience)
</li>
<li>
Ability to communicate clearly with field teams and translate data into action
</li>
</ul>
Why Netgroup? We’re a consultant-first engineering firm built for long-term partnerships—not short-term gigs. You’ll be part of a hand-picked team, embedded with a global OEM, with real opportunities to grow and make meaningful impact.
Location: On-site at Volvo Trucks, Greensboro NC – No remote option
#TechnicalSupportEngineer #VolvoTrucks #TruckDiagnostics #CANalyzer #DataAnalysis #NetgroupEngineering #GreensboroJobs #HeavyVehicleEngineering
Company DescriptionNetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers. Our employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package. We are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers. Our customers are primarily within the automotive and energy sectors. For more information on NetGroup please visit our website at: <a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a> 
<h3>Company Description</h3>
NetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.\r\n\r\nOur employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.\r\n\r\nWe are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.\r\n\r\nOur customers are primarily within the automotive and energy sectors.\r\n\r\nFor more information on NetGroup please visit our website at:\r\n\r\n<a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a>

Heavy Vehicle - Technical Support Engineer

<h3>Job Description</h3>
Job Description
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. 
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. 
Overview:
We are seeking independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Specialist. This position will focus on our SMB/Enterprise product lines and our North American customer base. You will serve as the first point of contact for any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner through live phone, chat, and email support. Additionally, you will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. 
Responsibilities:
<ul>
<li>Provide customer support by phone, chat, and email.</li>
<li>Troubleshoot and resolve networking related problems in a timely manner.</li>
<li>Uncover customer’s needs, creating solutions, and resolving problems.</li>
<li>Make a positive impression with customers through best-in-class customer service.</li>
<li>Immediate escalation of critical problems.</li>
<li>Document support tickets escalate complex issues to higher-level support teams.</li>
<li>Walk customers through hardware installation or software configuration process.</li>
</ul>
Requirements
<ul>
<li>Bachelor’s degree in Business Information Management, Communication, Computer Science, or a related field.</li>
<li>Experience in business customer technical support experience via chat, phone or email.</li>
<li>Experience working in customer service or call/support center environments.</li>
<li>Able to provide customer solutions based on requirements and TP-Link business products.</li>
<li>Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively. </li>
<li>Able to provide customer solutions based on requirements and TP-Link business products.</li>
</ul>
Additional Skills (Preferred):
<ul>
<li>Experience supporting SMB/Enterprise products is a plus.</li>
<li>Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management).</li>
<li>Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points.</li>
</ul>
Benefits
Compensation- $80,000-$100,000
<ul>
<li>Free snacks and drinks, and provided lunch on Fridays </li>
<li>Fully paid medical, dental, and vision insurance (partial coverage for dependents) </li>
<li>Contributions to 401k funds</li>
<li>Bi-annual reviews, and annual pay increases</li>
<li>Health and wellness benefits, including free gym membership</li>
<li>Quarterly team-building events</li>
</ul>
At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Technical Support Engineer - Early Careers

<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle 
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation Range: $110K - $115K

Technical Support Engineer

<h3>Job Description</h3>
Job Description
 We are hiring a Technical Support Engineer to provide expert assistance for our company's hardware and software products. You will diagnose and resolve complex product issues, guide customers, and collaborate internally to improve reliability.
The ideal candidate brings deep experience troubleshooting Electrical Power Monitoring System (EPMS) issues, particularly in low-voltage (480V) applications. Essential expertise includes power metering, networking, PLC/HMI integration, and industry communication protocols. You must have a proven ability to quickly resolve facility power issues in partnership with customer and internal teams.
 Location: Ashburn, VA Schedule: Mon – Fri, 8a-5p Compensation: $70-75+k Technical Support Engineer Requirements:
<ul>
<li>
Bachelor's degree in electrical engineering, computer science, or related technical field (or equivalent experience).
</li>
<li>
2+ years of technical support experience with hardware and/or software products.
</li>
<li>
Strong troubleshooting and problem-solving skills in both hardware (devices, modules, CTs, wiring, sensors) and software (applications, protocols, data management).
</li>
<li>
Familiarity with communication protocols such as Modbus, TCP/IP, MQTT, OPC UA, or similar.
</li>
<li>
Demonstrated ability to learn new technologies quickly and apply knowledge effectively in customer-facing situations.
</li>
<li>
Excellent interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into customer-friendly language.
</li>
</ul>
Technical Support Engineer Responsibilities:
Customer Support &amp; Issue Resolution
<ul>
<li>
Provide technical support for hardware and software products via phone, email, and remote sessions.
</li>
<li>
Diagnoses and troubleshoots issues related to product installation, configuration, connectivity, and performance.
</li>
<li>
Escalate complex cases to engineering or development teams as needed, while maintaining ownership until resolution.
</li>
</ul>
Product Knowledge &amp; Expertise
<ul>
<li>
Develop and maintain a deep understanding of the company's hardware and software offerings.
</li>
<li>
Provide guidance on product use, best practices, and integration into customer environments.
</li>
<li>
Assist in testing, replicating, and documenting product issues for internal teams.
</li>
</ul>
Documentation &amp; Knowledge Sharing
<ul>
<li>
Create and maintain accurate support documentation, FAQs, and knowledge base articles.
</li>
<li>
Document all support cases in CRM/ticketing systems with clear notes and resolution details.
</li>
<li>
Contribute training materials for both customers and internal staff.
</li>
</ul>
Collaboration &amp; Continuous Improvement
<ul>
<li>
Collaborate with engineering, quality, and product management teams to report recurring issues and customer feedback.
</li>
<li>
Participate in product testing and validation to provide supportability insights.
</li>
<li>
Identify opportunities for process improvements to increase efficiency and customer satisfaction.
</li>
</ul>
 Company Benefits: Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits, enroll day 1.
Company DescriptionNovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success. 
<h3>Company Description</h3>
NovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success.

<h3>Job Description</h3>
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Technical Support Manager Your role and responsibilities: In this role you will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV Switchboards. The work model for this role is hybrid. #LI-hybrid This role is contributing to the Process Automation Marine and Ports Division in Miramar, FL. You will mainly be accountable for: 
<ul>\n
<li>Supporting basic technical support cases, as well as complex cases with LV, MV Switchgear, Circuit Breakers, Protection Relays, and Transformers.</li>
\n
<li>Identifying technical problems and analyzing them through communications with customers and remote connections.</li>
\n
<li>Identifying improvement needs in the way of working and potential solutions for them, communicating them proactively and driving small improvement actions.</li>
\n
<li>Executing wrap-up and follow-up of support cases in a timely manner and preparing technical reports after case closure.</li>
\n</ul>
\n Qualifications for the role: 
<ul>\n
<li>Bachelor's degree in Electrical Engineering.</li>
\n
<li>3 or more, with 5+ preferred, years of experience.</li>
\n
<li>Experience in marine power generation and power distribution with focus on LV/MV Switchgear, Protection Relays, Transformers.</li>
\n
<li>Familiarity with marine/offshore work environment and procedures.</li>
\n
<li>Prior experience ABB Marine equipment is preferred, but not required.</li>
\n
<li>Proficiency in diagnostic tools and software used for troubleshooting of protection relays is also preferred.</li>
\n</ul>
\n ABB's Marine &amp; Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow. With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner. Why ABB? What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email&nbsp;protected]. Resumes and applications will not be accepted in this manner. We value people from different backgrounds. Could this be your story? Apply today or visit <a href="http://www.abb.com" target="_blank">www.abb.com</a> to read more about us and learn about the impact of our solutions across the globe.

<h3>Job Description</h3>
Job Description
We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.
Responsibilities:
<ul>
<li>Oversee the installation of operating systems, network systems, software, and hardware</li>
<li>Monitor system operations to detect potential problems</li>
<li>Implement network systems to support communication between all departments</li>
<li>Provide technical direction and guidance to team members</li>
<li>Provide technical assistances directly to clients.</li>
<li>Navigate Office 365 for new user creation or resolving email issues</li>
<li>Travel to client locations to troubleshoot hardware / software / networking issues.</li>
<li>"Own" the client - from the beginning of a project all the way through to completion (Project Management).</li>
<li>Proactively evaluate client's systems to ensure compliance, and performance requirements are met.</li>
<li>Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.</li>
<li>Excellent communication skills, time management, and customer service are paramount to this position.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of consulting / field tested technical support experience</li>
<li>3+ years of practical Remote Managed Monitoring experience</li>
<li>Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred </li>
<li>Microsoft Windows Server 2012 through 2022</li>
<li>Microsoft Active Directory and Group Policy Administration</li>
<li>Demonstrated networking skills / knowledge of TCP/IP, DHCP and DNS</li>
<li>Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services)</li>
<li>Microsoft Teams (VOIP)</li>
<li>Microsoft Hyper-V (all versions)</li>
<li>Microsoft SQL Server</li>
<li>Routers/ Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN)</li>
<li>Managed Services Automation — PSA,RMM</li>
<li>Must possess excellent communication, time management, and documentation skills</li>
<li>Capable of working with high-maintenance clients and meeting project deadlines</li>
<li>Ability to evaluate clients' needs and make recommendations for upgrades</li>
<li>A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required)</li>
<li>Must be able to pass a federal background check.</li>
<li>Provide at least 3 references, non-familial.</li>
<li>Fundamental knowledge of networking, hardware, and software</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
</ul>

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