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<h3>Job Description</h3>
Job Description
CloudQuery is a developer-first cloud governance platform that consists of three main components that can be used together or stand alone; Data Pipelines, Cloud Asset Inventory and CSPM (Cloud Security Posture Management). We're a Series-B Startup who are powering data movement for SREs, platform, and security teams in Fortune 100.
We’re looking for a Technical Support Engineer to troubleshoot and resolve technical issues for our cloud governance platform. You will collaborate with customers, engineering, and product teams to ensure a smooth user experience.
Requirements
<ul>
<li>3+ years in technical support, system administration, or cloud operations.</li>
<li>Experience with AWS, Azure, or Google Cloud.</li>
<li>Familiarity with cloud security, compliance, and cost optimization.</li>
<li>Proficiency in monitoring tools and automation scripting (Python, Bash, PowerShell).</li>
<li>Experience with SQL and data querying for troubleshooting cloud asset inventory.</li>
<li>Knowledge of monitoring, observability, and log analysis tools.</li>
<li>Strong troubleshooting and communication skills.</li>
</ul>
Responsibilities:
<ul>
<li>Provide first level technical support via email, chat, video calls and Slack channels</li>
<li>Ensure compliance with support SLAs, prioritizing and resolving issues within agreed response times.</li>
<li>Maintain and improve the support platform, including ticketing systems, automation, and documentation to enhance efficiency and customer experience.</li>
<li>Troubleshoot cloud governance, security, and compliance issues (AWS, Azure, GCP).</li>
<li>Collaborate with engineering and escalate complex issues and document resolutions.</li>
<li>Work closely with the sales and customer success to support POCs and customer requirements</li>
<li>Assist in testing new releases and maintaining knowledge base articles.</li>
<li>Stay updated on cloud technologies and best practices.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Cloud certifications (AWS, Azure, or Google Cloud).</li>
<li>Experience with ITSM tools, Terraform, Kubernetes, or DevOps.</li>
<li>Familiarity with CI/CD, Git, and API troubleshooting.</li>
<li>Understanding of security frameworks and compliance standards.</li>
</ul>
Benefits
<ul>
<li>Remote-first company!</li>
<li>Competitive pay with significant options pack upside.</li>
<li>Remote-friendly environment and culture that nurtures company and team events to stay connected</li>
<li>Lots of responsibilities with tons of opportunities for advancement - be part of the early GTM team </li>
</ul>

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer
Location: Denver, CO - Hybrid 
Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers to save money, time, and even lives. We are looking for a Technical Support Engineer who will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments. You'll be constantly challenged to learn and innovate while delivering the technology that will change law enforcement and corporate security organizations around the globe. If you thrive in a fast-paced start-up culture, with a passion for delivering new technologies to our customers, we want you to be a part of our team.
Job Type: Full-time, exempt
Responsibilities and Duties:
<ul>
<li>Take ownership of customer issues reported and see problems through to resolution</li>
<li>Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li>
<li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li>
<li>Provide prompt and accurate feedback to customers</li>
<li>Ensure proper recording and closure of all issues</li>
<li>Prepare accurate and timely reports</li>
<li>Document knowledge in the form of knowledge base tech notes and articles</li>
<li>Follow SLAs for issues with respect to the severity</li>
<li>Provide support to clients outside standard business hours as required</li>
</ul>
Required Experience/Education:
<ul>
<li>4-6 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services</li>
<li>Bachelor’s Degree in Technology, Computer Science, or a related field</li>
</ul>
Required Skills:
<ul>
<li>Strong problem-solving skills</li>
<li>Excellent client-facing skills</li>
<li>Excellent written and verbal communication skills</li>
<li>The ability to work well with a small, agile, highly competent team</li>
<li>Passion for working with technology and excitement for creating high quality technology products</li>
<li>Ability to troubleshoot complex software and hardware issues, working both independently and with the support of the customer operations and development teams </li>
<li>Comfortable working in and assisting others through company help desk software, such as Zendesk, in addition to other remote access desktop programs</li>
</ul>
Other Desirable Skills:
<ul>
<li>Working knowledge/experience of operating systems, web services, databases, cloud environments (Azure/AWS), SQL, and APIs</li>
<li>Experience with scripting languages</li>
<li>Experience managing/mentoring other team members</li>
</ul>
Other Requirements:
<ul>
<li>Language: English</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and bonus program in an entrepreneurial environment</li>
<li>Excellent health, dental, and vision insurance </li>
<li>Unlimited vacation, paid sick time, and generous company holidays </li>
<li>Ability to work from home (not full time remote, but 1-2 days per week)</li>
<li>401k with company matching</li>
<li>EcoPass provided for Colorado-based employees</li>
<li>Salary Range: $75,000-$90,000/year </li>
</ul>
About Kaseware:
Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.
 Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI). U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
We expect this role to be open until March 21st or until filled.

<h3>Job Description</h3>
Job Description
***On-site opportunity in East Aurora, NY***
 
**This position is considered safety sensitive and is subjective to drug testing, including cannabis**
 
SUMMARY: The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Proactively solve tooling problems for customers</li>
<li>Communicate customer and market issues to company management</li>
<li>Develop, update and maintain technical database on all products related to cutting tools and related machine applications. Reviews and recommends product introductions and deletions. </li>
<li>Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc. </li>
<li>Provides technical support to field sales engineers and inside sales personnel. </li>
<li>Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning.</li>
<li>Manage new and existing customer relationships</li>
<li>Coordinates meetings between customers and vendor representatives on technical issues.</li>
<li>Advance and develop cost savings projects for customers.</li>
<li>Perform other duties as assigned</li>
<li>Perform all work in accordance to ISO processes and procedures</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High levels of product knowledge</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent interpersonal skills</li>
<li>Competent with the use of computer software specific to the operation</li>
</ul>
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. May provide indirect supervisory input.</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>High School diploma required</li>
<li>Bachelor’s degree in a related field preferred</li>
<li>5 years of experience in a similar position required</li>
<li>Previous sales or customer service experience preferred</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _70_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
PPE REQUIRED: 
<ul>
<li>Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Employer
 
**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
 
Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

<h3>Job Description</h3>
Job Description
Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. 
This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.
RESPONSIBILITIES INCLUDE:
<ul>
<li>Provide ongoing technical support and guidance to Futurex’s global customer base</li>
<li>Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry</li>
<li>Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data</li>
<li>Train customers on the Futurex product line and data security best practices</li>
<li>Help develop customer IT environments and provide project management services for custom initiatives</li>
<li>Write and maintain technical documentation released to the public</li>
<li>Understand industry-specific APIs and protocols used when interfacing with external systems</li>
</ul>
Requirements
REQUIREMENTS
<ul>
<li>3-5 years experience in a related IT field</li>
<li>Bachelor’s degree in cybersecurity, or a technical and/or business related major</li>
<li>Broad information technology background</li>
<li>Strong communication skills</li>
<li>Strong problem-solving skills</li>
<li>Flexibility to assist in several different departments of the company</li>
</ul>
STRONGLY PREFERRED 
<ul>
<li>Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance</li>
<li>Experience with TCP/IP networking</li>
<li>Experience with multiple architectures and platforms</li>
<li>Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)</li>
<li>Experience with technical support, sales, or quality assurance</li>
</ul>
Benefits
<ul>
<li>Competitive compensation and opportunities for advancement</li>
<li>Opportunity to travel to worldwide destinations</li>
<li>Health, dental, vision, life, and short/long-term disability insurance</li>
<li>Paid vacation, holidays, and sick leave</li>
<li>Complimentary gym membership on Bulverde campus</li>
<li>Retirement plan with employer contribution match</li>
<li>Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green</li>
<li>Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals</li>
</ul>

<h3>Job Description</h3>
Job Description
As part of our commitment to excellence and maintaining a top-tier technical consulting team, S1 Technology is seeking a Technical Consultant who embodies our values and possesses a deep understanding and expertise in modern technology landscapes. The ideal candidate will meet the following minimum requirements:
Education and Experience:
<ul>
<li>At least 2 years of hands-on experience in service desk, network administration, or a similar role.</li>
<li>Previous experience in a Managed Service Provider (MSP) environment is highly preferred.</li>
</ul>
Technical Skills:
<ul>
<li>Proficient in administering Windows and Linux server environments, including but not limited to installation, configuration, maintenance, and troubleshooting.</li>
<li>Strong understanding of networking principles and experience managing network infrastructure – switches, routers, firewalls, WiFi, and VLANs.</li>
<li>Experience with cloud services (e.g., AWS, Azure, Google Cloud) and managing cloud-based infrastructure and services.</li>
<li>Knowledge of virtualization technologies (e.g., VMware, Hyper-V) and containerization (e.g., Docker, Kubernetes).</li>
<li>Familiarity with backup and disaster recovery solutions and best practices.</li>
<li>Experience with scripting and automation tools (e.g., PowerShell, Bash).</li>
</ul>
Professional Skills:
<ul>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.</li>
<li>Ability to work independently and as part of a team, managing time effectively across multiple tasks and deadlines.</li>
<li>Commitment to continuous learning and staying current with the latest technologies and industry trends.</li>
</ul>
We're laser-focused on customer experience and a good Technical Support Engineer takes a consulting-by-doing approach to help end-users use technology to make their jobs easier and their lives better!
We pride ourselves on fostering an incredible workplace at S1 Technology. We believe that we'd be nothing without our fantastic team, which is why we make dang sure to focus a lot of time and energy into building the culture at S1! We're always hiring and we're always looking for the best!
Why should you even care?
<ul>
<li>
We want to build a lasting, great, and enduring company that will outlive its owners.
</li>
<li>
We exist to help small businesses leverage the power of technology to succeed.
</li>
<li>
You’ll always know why you’re here and how you help S1 and our customers. You’ll participate in the success of dozens of small businesses.
</li>
</ul>
We believe in these values:
<ul>
<li>
Have Fun
</li>
<li>
Never Lie
</li>
<li>
Be Meticulous
</li>
<li>
Be Innovative
</li>
<li>
Be Bad Ass, but Humble
</li>
</ul>
We’ll make decisions through this lens. We’ll evaluate talent through this lens. We’ll operate based on these values. Someone who excels in this role is someone who has had previous MSP experience and is excited to help people. You’ll be responsible for responding to support tickets and resolving high-level endpoint and networking problems.
Company DescriptionWe're a strategic Managed IT Services &amp; Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture. 
<h3>Company Description</h3>
We're a strategic Managed IT Services &amp; Cybersecurity provider that hold ourselves to a very high standard in customer experience, technical expertise, quality of work and work culture.

<h3>Job Description</h3>
Job Description
ONSITE IN NYC 5x PER WEEK! About Us&nbsp;
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!&nbsp;
Position Overview&nbsp;
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client offices in New York City.&nbsp;&nbsp;
The Technical Support Engineer, Field will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.&nbsp;&nbsp;
Primary Responsibilities&nbsp;
<ul>
<li>
Primary responsibilities are descriptive and not restrictive in nature&nbsp;
</li>
</ul>
<ul>
<li>
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively&nbsp;
</li>
</ul>
<ul>
<li>
Provides one-on-one end-user problem resolution for client (PC) software and connectivity&nbsp;
</li>
</ul>
<ul>
<li>
Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely&nbsp;
</li>
</ul>
<ul>
<li>
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems&nbsp;
</li>
</ul>
<ul>
<li>
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements&nbsp;
</li>
</ul>
<ul>
<li>
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed&nbsp;
</li>
</ul>
<ul>
<li>
Acts as remote hands for engineering staff onsite as needed&nbsp;
</li>
</ul>
<ul>
<li>
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles&nbsp;
</li>
</ul>
<ul>
<li>
Provides assistance to Tier 2-3 staff with problem research and documentation&nbsp;
</li>
</ul>
Have the Ability to:&nbsp;
Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by supporting and communicating in an effective and professional manner at all times.&nbsp;
Knowledge of:&nbsp;
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.&nbsp;&nbsp;
Minimum Qualifications&nbsp;
Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities.&nbsp;&nbsp;&nbsp;
Experience:&nbsp;&nbsp;
<ul>
<li>
5+ years providing end-user support for current PC desktop and application software&nbsp;
</li>
</ul>
<ul>
<li>
5+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment&nbsp;
</li>
</ul>
<ul>
<li>
2+ years providing support for an enterprise level userbase in either the legal or financial services industry&nbsp;
</li>
</ul>
Special Requirements:&nbsp;
<ul>
<li>
Must be able to sit for prolonged periods of time in front of a computer&nbsp;
</li>
</ul>
<ul>
<li>
Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking&nbsp;
</li>
</ul>
<ul>
<li>
Must have excellent written and oral communication skills&nbsp;&nbsp;&nbsp; &nbsp;
</li>
</ul>
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Technical Support Engineer, Field

<h3>Job Description</h3>
Job DescriptionSalary: $90k-$110K 
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities:
<ul>
<li>Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.</li>
<li>Conduct problem analysis and identify issues of varying complexity.</li>
<li>Effectively manage escalations and critical customer situations.</li>
<li>Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.</li>
<li>Deliver Root Cause Analysis (RCA) reports for each technical support case.</li>
<li>Capable of replacing various components within an EVSE station.</li>
</ul>
Desired Characteristics:
<ul>
<li>Proficiency in reading block/wiring diagrams.</li>
<li>Self-motivated and proactive.</li>
<li>Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.</li>
<li>Experience in updating firmware for Linux kernel devices.</li>
<li>Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1+ years of experience in technical support or troubleshooting.</li>
<li>Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.</li>
<li>Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.</li>
<li>Ability to handle and resolve field-related issues to minimize downtime.</li>
<li>Strong communication skills, capable of conveying complex concepts clearly and concisely.</li>
<li>Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.</li>
<li>Willingness to travel domestically up to 10%.</li>
</ul>
Education Requirements:
<ul>
<li>Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience</li>
</ul>
Other Requirements:
<ul>
<li>Ability to lift up to 50 pounds.</li>
</ul>
Benefits:
<ul>
<li>401(k) matching</li>
<li>FSA accounts</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
</ul>
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Engineer/Technical Support Engineer

Responsibilities:
<ul>
<li>Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.</li>
<li>Diagnose and resolve technical issues on-site visits.</li>
<li>Collaborate with cross-functional teams to identify and implement solutions to customer problems.</li>
<li>Provide training and guidance to customers on the operation and maintenance of refrigeration systems.</li>
<li>Create and maintain documentation, including troubleshooting guides and technical manuals.</li>
<li>Participate in product testing and evaluation to provide feedback for product improvement.</li>
<li>Assist in the development and implementation of new products and features.</li>
<li>Ensure customer satisfaction and provide excellent customer service.</li>
</ul>
Requirements
<ul>
<li>Bachelor's degree in Mechanical Engineering or related field.</li>
<li>Prior experience in technical support or field service role within the refrigeration industry.</li>
<li>Strong knowledge of refrigeration systems and equipment.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Willingness to travel as required.</li>
</ul>
If you are interested in the advertised position, please click on the APPLY button below to send in your resume or send to <a href="mailto:engg1@talenttradersg.com" target="_blank">engg1@talenttradersg.com</a>
EA License No: 13C6305
Reg. No.: R1981808
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Technical Support Engineer - Refrigeration

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI95954dbba9e9-25405-37254885

Technical Support Engineer (Software)

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI8416e3b74486-25405-37106109

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