<h3>Job Description</h3>
Job Description
Overview
With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a>.
 
Responsibilities
This individual will direct retail operations while ensuring that the business is maximizing its potential. He/she will be responsible for the financial results of the department as well as development and retention of human capital.
<ul>
<li>People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.</li>
<li>Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.</li>
<li>Profit - To operate a financially profitable retail business operation.</li>
<li>Sales - To grow the business by using innovative sales and marketing concepts.</li>
<li>Coordinate operations between departments.</li>
<li>Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.</li>
<li>Present a professional image to employees, guests, clients, owners and investors.</li>
<li>Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.</li>
<li>Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.</li>
<li>Develop and maintain positive relationships within the business and social community.</li>
<li>Spearhead philanthropic initiatives.</li>
<li>Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.</li>
<li>Maintain low staff turnover rate and high morale.</li>
<li>Operate ethically to protect the image of Hard Rock.</li>
<li>Utilize programs designed to help Save the Planet.</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.</li>
<li>Proven track record of making high quality decisions and the ability to make complex decisions.</li>
<li>Applicable standard of education is required.</li>
</ul>
SKILLS
<ul>
<li>Strong leadership behaviors coupled with the technical skill set to drive the business toward success.</li>
<li>Adherence to health/safety and food safety regulations.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time.</li>
</ul>

MANAGER - RETAIL

<h3>Job Description</h3>
Job Description
Job Title: Customer Education Manager
Reports to: VP, Customer Success 
Location: Las Vegas or Remote 
Summary:
The Customer Education Manager at Pavilion Payments will play a vital leadership role in ensuring casino clients receive thorough, consistent, and high-quality education on our full suite of financial services products. This position is responsible for managing, developing, and executing client-facing training programs that empower casino personnel—including cashiers, finance teams, and operational staff—to confidently utilize Pavilion Payments' tools and platforms. 
In this role, you will oversee a team of Customer Education Specialists (Trainers) and coordinate all training efforts, including initial product rollouts, ongoing education, and the implementation of new features or products. You will also serve as a key liaison between the training team and other internal departments, ensuring that training content is accurate, up to date, and aligned with both client needs and corporate goals. 
Key Responsibilities
<ul>
<li>Deliver comprehensive, in-person and remote training sessions tailored to various casino departments. </li>
<li>Educate users on all aspects of Pavilion Payments products, including, daily usage, operational workflows, compliance requirements, and troubleshooting. </li>
<li>Ensure casino staff are proficient in using reconciliation tools, generating daily financial reports, and resolving common transactional discrepancies. </li>
</ul>
<ul>
<li>Manage and mentor a team of Customer Success Education Specialists, fostering a culture of accountability, learning, and continuous improvement. </li>
<li>Conduct regular performance reviews, provide coaching, and identify skill development opportunities for team members. </li>
<li>Lead ongoing internal training for your team on new product features, enhancements, and updated training methodologies. </li>
</ul>
<ul>
<li>Coordinate and schedule all external training engagements, including maintaining a master training calendar and assigning trainers to client sites. </li>
<li>Develop detailed project plans and training syllabi in preparation for each engagement, ensuring timely execution and client readiness. </li>
<li>Administer and implement the Level Up education program to support customer success initiatives and drive user enablement </li>
<li>Participate in internal planning meetings to align training timelines with broader client onboarding and implementation efforts. </li>
</ul>
<ul>
<li>Create, maintain, and continuously improve training materials, documentation, and client-facing resources. </li>
<li>Customize educational content to fit specific client needs, regulatory environments, or operational nuances. </li>
<li>Collaborate with Product, Implementation, and Customer Success teams to ensure content reflects the most current system capabilities and features. </li>
</ul>
<ul>
<li>Serve as a trusted advisor and professional representative of Pavilion Payments during all client interactions. </li>
<li>Build strong relationships with casino personnel, understanding their operational challenges and providing tailored training solutions. </li>
<li>Act as a feedback conduit to internal teams, reporting on training outcomes, client pain points, and feature enhancement opportunities. </li>
</ul>
<ul>
<li>Assist with the deployment and rollout of new products or updates at client locations or remotely as needed </li>
<li>Provide light technical troubleshooting and issue resolution guidance during training engagements. </li>
<li>Coordinate with Technical Support and Implementation teams to escalate and resolve any major client concerns. </li>
</ul>
Desired Qualifications
<ul>
<li>Bachelor’s degree in Education, Instructional Design, Communications, Business, Computer Science, or a related field is preferred </li>
</ul>
<ul>
<li>3 - 5 + years of experience in customer education, training, instructional design, or enablement within a SaaS or B2B software environment. </li>
<li>2+ years of experience managing or leading a team of trainers or education specialists. </li>
<li>50-70% travel required </li>
</ul>
<ul>
<li>2+ year’s in the Gaming industry </li>
</ul>
<ul>
<li>Proven experience in training, client education, or customer success roles—preferably within the financial services or gaming industries. </li>
<li>Demonstrated leadership skills with experience managing teams or training departments. </li>
<li>Strong communication and presentation skills, with the ability to simplify complex technical concepts for non-technical audiences. </li>
<li>Excellent organizational and time management skills, with a proactive and detail-oriented approach. </li>
<li>Ability to work independently in a fast-paced, client-facing environment while managing multiple training engagements simultaneously. </li>
<li>Proficiency with standard productivity tools (e.g., Microsoft Office Suite, Hubspot) </li>
</ul>
Perks &amp; Benefits!
<ul>
<li>A great company that is focused on team building, and career pathing for its team! </li>
<li>Join a team that is fun, friendly, and customer-focused! </li>
<li>Excellent employee benefits package - Health, Dental, Vision, 401k match, and more! </li>
</ul>
Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

Customer Education Manager

<h3>Job Description</h3>
Job DescriptionSalaried Position - Pay Depend upon Experience 
Under the direction of the Chief Marketing Officer, the Marketing Operations Manager will provide day to day oversight and support for all Marketing operational departments. The Marketing Operations Manager will assist with strategic planning, leadership, and accountability of the team to ensure operational goals are met. This position reviews, analyzes, and provides strategic and tactical recommendations for all Marketing initiatives to maximize market share and profit growth. This position must exemplify our brand promise of providing an Exceptional Entertainment Experience and be supportive of a positive atmosphere that aids Team Members in providing exceptional guest service. Duties can include, but are not limited to administrative, vendor relations, resolving guest complaints, training new Team Members, implementing SOPs, budget planning, and mentorship for Team Member career development.
<ul>
<li>ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</li>
</ul>
<ul>
<li>Hire and train personnel as assigned, ensuring the Marketing Department is properly staffed, well-trained, and fully equipped to deliver on our Brand Promise.</li>
<li>Analyze guest data and player behavior to develop data-driven marketing strategies and evaluate the effectiveness of promotional campaigns.</li>
<li>Develop and implement marketing calendars aligned with business objectives and revenue goals.</li>
<li>Monitor campaign KPIs and adjust tactics to maximize ROI and guest engagement.</li>
<li>Research industry trends and competitor activities to identify new marketing opportunities.</li>
<li>Introduce new technologies and platforms to streamline marketing efforts and enhance guest experience.</li>
<li>Collaborate with CMO and the advertising agency to ensure brand consistency and alignment across all marketing channels.</li>
<li>Oversee the full lifecycle of promotional events—from planning and implementation to post-event analysis—ensuring flawless execution, including timely submission of promotional documentation. Assist in the creation, coordination, and execution of on-floor promotions, giveaways, contests, VIP events, and other marketing initiatives designed to enhance guest engagement and drive incremental gaming revenue. This includes a working knowledge of constructing promotions within the Casino Management System (CMS).</li>
<li>Oversee the production of promotional marketing collateral, including posters, signage, banners, direct mail, and related materials.</li>
<li>Work with the CMO to manage marketing budgets responsibly, ensuring cost-efficiency and adherence to financial guidelines.</li>
<li>Coordinate with vendors for timely delivery of marketing materials and promotional items.</li>
<li>Enhance guest retention through targeted programs such as loyalty rewards, giveaways, and exclusive events.</li>
<li>Monitor and respond to guest feedback related to marketing initiatives, promotions, or Players Club programs.</li>
<li>Ensure all marketing activities comply with gaming regulations and internal policies.</li>
<li>Communicate effectively with all departments to ensure alignment and seamless execution of promotional activities.</li>
<li>Work with cross-functional teams to drive collaborative marketing initiatives and ensure consistency in messaging and guest experience across departments.</li>
<li>Develop and maintain strong relationships with supporting departments, including gaming operations, food &amp; beverage, and VIP hosts, to support integrated marketing efforts.</li>
<li>Implement training programs for marketing staff to enhance skills in data analysis, guest service, and promotional execution.</li>
<li>Utilize CRM systems to segment guest data, personalize communications, and optimize campaign targeting for increased engagement.</li>
<li>Complete performance reviews for applicable team members, setting goals and identifying professional development opportunities.</li>
<li>Ensure the integrity and security of player data and marketing databases in compliance with policies and procedures.</li>
<li>Oversee coordination and promotional support for the casino's bus program, including scheduling, rider incentives, guest experience, and partnership management with transportation provider.</li>
<li>Analyze bus program performance metrics (ridership trends, trip frequency, guest spend) to optimize routes and drive incremental revenue.</li>
<li>Review and approve social media content to ensure brand consistency, accuracy of promotional messaging, and alignment with compliance standards.</li>
<li>Monitor social media channels for guest feedback or promotional questions, escalating issues as needed and adjusting future messaging based on audience response.</li>
<li>Track performance metrics (engagement, reach, conversion) from social media promotions to inform future content strategy and event planning.</li>
</ul>
REQUIREMENTS:
Education and Experience:
<ul>
<li>Bachelor’s degree in Marketing, Advertising, Casino management or related field.</li>
<li>Strong interpersonal, motivational and leadership qualities.</li>
<li>Five (5) years of experience in developing, executing, and analyzing gaming promotions.</li>
<li>Previous Casino Management experience mandatory.</li>
<li>Minimum of five (5) years of experience supervisory or management in Marketing, Guest Services or Player Development.</li>
<li>A combination of education and experience may be considered.</li>
</ul>
Skills and Abilities:
<ul>
<ul>
<li>Proficient in Microsoft Office, Casino Management System(s), or any applicable related operating systems.</li>
<li>Exceptional Guest Services skills, and ability to effectively utilize conflict-resolution techniques.</li>
<li>Must have organizational skills and the ability to work with all departments.</li>
<li>Ability to perform assigned duties under frequent time pressures in an interruptive environment and adapt to continuous change.</li>
<li>Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, financial data, marketing plans &amp; policies.</li>
<li>Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.</li>
<li>The ability to analyze casino metrics and to apply data to marketing strategies.</li>
</ul>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Experience interacting with advertising agencies/graphic designers.</li>
<li>Familiarity with the production process of marketing materials.</li>
<li>Proven success in areas of advertising, digital marketing, direct mail, social media, budgeting, financial planning, profitability, productivity and concept of development, or willingness to acquire skill set. </li>
</ul>
 Must be flexible to work hours based on business needs including weekends and holidays.

Marketing Operations Manager

<h3>Job Description</h3>
Job DescriptionSenior Project Manager Senior Project Manager Position Overview We are seeking an experienced Senior Project Manager to lead large-scale construction projects in the commercial and hospitality sectors, including casinos. The ideal candidate will be responsible for overseeing project execution from inception to completion, ensuring that projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities
<ul>
<li>Lead and manage multiple construction projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.</li>
<li>Collaborate with architects, engineers, and contractors to develop project plans and specifications.</li>
<li>Conduct regular site visits to monitor progress and resolve any issues that arise during construction.</li>
<li>Prepare and present project updates to stakeholders, ensuring clear communication of project status and any risks or challenges.</li>
<li>Implement best practices in project management to enhance efficiency and effectiveness across all projects.</li>
<li>Manage project budgets, including forecasting, tracking expenses, and ensuring financial accountability.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Construction Management, Civil Engineering, or a related field.</li>
<li>Minimum of 7 years of experience in project management within the construction industry, with a focus on commercial and hospitality projects.</li>
<li>Proven track record of successfully managing large-scale construction projects, particularly in the casino sector.</li>
<li>Strong understanding of project management methodologies and tools, with relevant certifications preferred (e.g., PMP, Agile).</li>
<li>Excellent leadership, communication, and interpersonal skills to effectively manage teams and stakeholder relationships.</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

Senior Project Manager

<h3>Job Description</h3>
Job Description
Position Title: Assistant Banquet Manager
Reports To: Banquets Manager
Supervises: Banquet staff to include: Captains, Servers, Bartenders, Set-up Attendants and Audio Visual Technician
Summary of Position
Works closely with Banquet Manager to ensure booked groups needs are met and our standards of services rendered exceed guest expectations. Supervises and monitors the daily operations of banquet services for group event bookings. Supervises and directs team members in the most efficient performance of banquet service. Coordinates with the Sales, Catering, Kitchen and Stewarding to maintain the highest level of service, product and performance. Directs managers and staff toward the objectives of the Inn of the Mountain Gods Resort and Casino and the vision of the Mescalero Apache Tribe. Acts at capacity of Banquet Manager in the absence of the Banquet Manager. (Purchase orders, discipline, hiring, coaching, etc.)
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Supervises Captains, Servers, Set-Up and Audio-Visual staff.</li>
<li>Continually reiterates and reinforces the Hospitality and Performance standards, Eight Key Responsibilities and Mission Statements</li>
<li>Continually reiterates and reinforces policy(s) set forth by the Inn of the Mountain Gods Resort and Casino and / or the Mescalero Apache Tribe.</li>
<li>Brings team member disciplinary problems to the attention of the Banquet Manager, whether it has been resolved or not. Works closely with managers/ supervisors to resolve any disciplinary problems. In the absence of the Banquet Manager, the Assistant will follow proper procedure and inform the Human Resources Director.</li>
<li>Provides necessary job training of team members at the direction of the Banquet Manager.</li>
<li>Organizes Banquet Event Orders and notes any changes or corrections from the Daily Change Sheet.</li>
<li>Attends daily BEO meetings, pre-con meetings and any other meetings so designated by the Banquet Manager.</li>
<li>Investigates and diplomatically resolves any customer dissatisfaction/complaints about food quality, service and meeting room spaces.</li>
<li>Drafts team member weekly shift schedule with final approval from Banquet Manager. Once final approval is met, responsible for distribution of schedules.</li>
<li>Responsible for daily assignments and direction of meetings, coffee break(s) and meal functions.</li>
<li>Responsible for inspection of meeting room(s), coffee break(s) and / or meeting room inspection(s) work has been done and at the end of the assigned function to ensure that all closure side work has been done.</li>
<li>Continual inspection of storage areas, work areas, business center and reception area to ensure sanitary standards, cleanliness and organization are met and up to par at all times during the shift.</li>
<li>Inspects food and food presentation to maintain quality standards and sanitation regulations.</li>
<li>Makes sure all functions tickets are signed, entered into the MICROS System and turned in.</li>
<li>Responsible for gratuity break down and distribution to Accounting, Payroll, Sales and Catering.</li>
<li>Maintains par levels for Banquet Services supplies such as condiments, juices, tea / coffee, banquet supplies, etc. Fills out and submits purchasing requisitions for supplies needed to meet par levels.</li>
<li>Daily inspection of team member’s uniforms and appearance, informs Convention Services Director of needs for uniforms and has team member(s) sign Uniform Agreement.</li>
<li>Orders uniforms and has team member sign uniform agreement.</li>
<li>Notifies and turns over any lost items to Security.</li>
<li>Is able to fill in as a server, setup team member or any other needed position at any given time.</li>
<li>Overtime, Holiday Work, Rotating work schedule and work schedules other than Monday through Friday, 8:00am to 4:30pm.</li>
<li>Adheres to all regulatory, departmental, and Inn of the Mountain Gods Resort and Casino polices and procedures, and to the casino Internal Control Structure;</li>
<li>Attends management meetings and trainings</li>
<li>Helps develop better training methods.</li>
<li>Reports to the Banquet Manager any changes, problems, comments or praise concerning groups in-house.</li>
<li>Will perform any task assigned that is required to insure that our guests are receiving the best possible service. This includes helping in other departments when deemed necessary.</li>
<li>Any other duties assigned to you by the Banquet Manager.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
</ol>
 Supervises all Banquet/Audio Visual team members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include scheduling of team members, interviewing and training team members; planning, assigning, and directing work; performance reviews; rewarding and disciplining team members; addressing issues and resolving conflicts.
<ol>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Graduate or General Education Diploma (GED) equivalent required. At least three years job related experience and / or training. Supervisory experience preferred. Mescalero Apache Tribal preference; bicultural experience preferred, second language is a plus. Must possess above average supervisory and management skills. Possess strong communication skills (both written and oral). Have the ability to work through time limitations and stressful conditions. Must be characteristic of dependability, reliability, self-disciplined and self-efficient. Must possess traits of decisiveness and a diplomatic nature in order to be able to deal with problems relating to customer dissatisfaction. Knowledge and use of POS systems. Computer experience is beneficial.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

BANQUETS ASST MANAGER IMG

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Security Shift Manager, coordinates all activities with events at the facility, including the planning, organizing and security of events within the facility to meet contractual obligations and quality customer service standards. Coordinates with the Hard Rock Live Operations and Production Manager, as well as Hotel, Casino Managers and Security Managers to go over the schedule of events held in and around the building and property.
ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>Meets with Security Managers of featured artists to provide information and guidance to the client in order to obtain accurate security measures.</li>
<li>Coordinate all “meet &amp; greet” with artists and oversee security and safety of the artist.</li>
<li>Oversee the distribution of credentials and passes.</li>
<li>Coordinate number of and positioning of all EMS.</li>
<li>Determine placement &amp; monitor all electronic video devices.</li>
<li>Monitor fire alarm system.</li>
<li>Establish &amp; implement emergency evacuation plan.</li>
<li>Provide security for all vendors ie: sales of merchandise, transportation of all money from the sales of merchandise.</li>
<li>Hire new employees.</li>
<li>Train employees: use of radio, physical altercations, verbal altercations, disorderly conduct, guest relations, crowd control, artist escort.</li>
<li>Coordinate all scheduling for security staff.</li>
<li>Develop a plan for each event ie: location of staff, route for artists.</li>
<li>Escort all featured artists to and from the events and maintain security.</li>
<li>Process/ Approve/ Deliver payroll for security.</li>
<li>Coordinate with Seminole Police number of officers needed for each event, as well as report time, duties and location of officers, traffic and police escort of artists.</li>
<li>Coordinate parking of tour buses, trucks, guests.</li>
<li>Handle the distribution of all money for concession stands.</li>
<li>Coordinate security details outside Hard Rock Live ie: Tribal Christmas party, pool functions, Seminole Paradise functions, boxing events, press conferences, special events, etc.</li>
<li>Write reports and document all incidents at HRL.</li>
<li>Supervise approximately 70 employees.</li>
<li>Handle any/all security issues with HRL.</li>
<li>Oversee all performances, ensure the safety of all patrons, guests, employees and anyone associated with and during the events.</li>
<li>Provide security for ticket booth operations ie: coordinate the orderly distribution of tickets to special events.</li>
<li>Oversee placement of all media trucks and equipment to ensure the safety of patrons, guests, employees and artists.</li>
</ul>
 
Qualifications
High School diploma or equivalent required. One (1) year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.
ADDITIONAL REQUIREMENTS:
<ul>
<li>Must have industry or job-related knowledge.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.</li>
<li>Must be able to communicate with guests and other employees in a positive manner.</li>
<li>Excellent communication and time management skills.</li>
<li>Ability to forecast time management needs.</li>
<li>Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals. Must be able to speak to general public and/or groups of individuals. Must be able to Coach/Counsel team members.</li>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.</li>
<li>Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.</li>
<li>Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Must be able to work in a professional office environment as well as within Hard Rock Live with constant exposure to general public.</li>
<li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.</li>
</ul>
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#ProfHotJobs
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

SECURITY - ASSISTANT MANAGER - FT

<h3>Job Description</h3>
Job Description
Job purpose
Under the direction of the Director of Table Games, the incumbent is responsible for overall management of all casino Table Games for a particular shift.
Duties and responsibilities
<ul>
<li>Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.</li>
<li>Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.</li>
<li>Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.</li>
<li>Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.</li>
<li>Attain maximum product revenue by communicating to the Casino Operations Manager with reference to product mixture, positioning, pricing, as well as the evaluation of new product.</li>
<li>Recruit, select, train, coach, counsel, recognize, and retain Table Game Supervisors who constantly perform actions and behaviors that reinforce excellence in business operations and guest service.</li>
<li>Evaluate current business conditions, special events, weather, etc. and staff accordingly.</li>
<li>Create a work environment that is safe, professional, friendly, and conducive to a high level of morale, productivity, and performance.</li>
<li>Handle casino guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.</li>
<li>Distribute cards, dice and tiles, and gaming pits.</li>
<li>Visually inspect all casino equipment and follow procedures for notification, repair, and replacement.</li>
<li>Ensure the protection of customers’ rewards and credit lines.</li>
<li>Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information</li>
<li>Create and ensure a fun-filled, entertaining, and exciting environment.</li>
<li>Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.</li>
<li>Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.</li>
<li>Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.</li>
<li>Promote positive public/employee relations at all times.</li>
<li>Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.</li>
<li>Maintain a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Safeguard the confidential information of all employees, department, and company records.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Bachelor’s degree is preferred.</li>
</ul>
<ul>
<li>Ability to obtain a gaming license.</li>
<li>Ten (10) years table game experience strongly preferred.</li>
<li>Two (2) years in a Table Games Supervisor role is preferred.</li>
<li>Experience in Table Games for multiple games including blackjack, baccarat, and carnival games is required.</li>
<li>Demonstrated successful performance in a guest service role.</li>
<li>Must be knowledgeable in all primary casino games and most secondary games.</li>
<li>Must have solid decision-making, organization, and interpersonal skills.</li>
<li>Excellent verbal communication skills are required.</li>
<li>Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required.</li>
<li>The ability to thrive in a fast-paced multi-tasking, hands-on environment.</li>
<li>Ability to establish and maintain a positive and professional working relationship with all individuals.</li>
<li>Ability to work flexible schedules, including nights, weekends and holidays is required.</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
</ul>
Benefits
<ul>
<li>Medical (HSA available with High Deductible Health Plans)</li>
<li>Dental</li>
<li>Vision</li>
<li>Life, AD&amp;D (including voluntary options for employee, spouse, and/or children)</li>
<li>Short-term Disability</li>
<li>Long-term Disability</li>
<li>401k with match</li>
</ul>

Table Games Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
The Security Manager is responsible for managing the Security Shift Managers and the day-to-day operations of the Security Department to ensure the safety and security of patrons and employees, as well as the safeguarding of all Belterra Casino Resort property. They are also responsible for ensuring that casino operations are conducted in accordance with State Gaming Regulations, and that casino patrons are not engaged in illegal activities.
The Security Manager:&nbsp;
<ul>
<li>Delivers superior internal and external guest service. Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.</li>
<li>Responsible for hiring, training, motivating, evaluating, and supervising the management staff on all shifts to ensure they receive adequate guidance and resources to accomplish established objectives.</li>
<li>Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.</li>
<li>Communicates effectively and timely with all other members of Security Leadership.</li>
<li>Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.</li>
<li>Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.</li>
<li>Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other gaming facilities.</li>
<li>Maintains a respectful and transparent relationships with the Indiana Gaming Commission.</li>
<li>Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.</li>
<li>Responsible for ensuring training is conducted on various topics such as: CPR/AED, First-Aid, Bomb Search &amp; Recognition, Underage Awareness &amp; Prevention, Emergency Action Planning, Report Writing, investigation of accidents, etc.</li>
<li>Establishes, implements, and monitors emergency procedures to ensure prompt and safe handling of emergencies including but not limited to fire, flood, evacuation, man-overboard, severe weather, active shooter, bomb threat, etc.&nbsp; May act as the On-Scene Leader for any life safety emergency on the vessel to ensure safety of casino guests, employees and property.&nbsp; Responsible for scheduling, coordination, and execution of emergency response plan training/practice sessions and submission of such plan to the IGC on an annual basis in accordance with the rules outlined at 68 IAC 8-2.</li>
<li>Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra Resort and conducts investigations where required.</li>
<li>Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.</li>
<li>Responsible for transportation standards and the maintenance of department vehicles.</li>
<li>Performs related duties and responsibilities as assigned by the VP/General Manager.</li>
</ul>
Qualifications 
<ul>
<li>Five years of Security experience, or related experience in Law Enforcement / Military / Hospitality</li>
<li>Associates degree or higher, preferred</li>
<li>CPR and Blood Borne Pathogens Certification, preferred.</li>
<li>This knowledge and these abilities are typically acquired through the completion of a high school education, or equivalent, as well as two years progressive experience in security operations.&nbsp;</li>
<li>Two years of supervisory experience required. Management experience preferred.</li>
<li>Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass an alcohol and drug screening.</li>
<li>Must possess good driving record.</li>
<li>Thorough understanding of civil and criminal laws.</li>
<li>Basic knowledge of county and state ordinances.</li>
<li>Knowledge of gaming regulations.</li>
<li>Knowledge and understanding of electronic, video, and alarm functions.</li>
<li>Equipment and machines used, but not limited to, are Hand radios, monitors, fire extinguishers, resuscitation equipment, recording devices including video, VCRs, fireworks system and fire command room, two-way radio, multi-switcher intercom panel, telephone, fax machine, Key Control System and P.C. computer.</li>
<li>This position spends a majority of on-duty time standing and/or walking in public areas of the property, including but not limited to, the gaming floor, hotel, restaurants, meeting spaces, parking lots, and grounds.</li>
<li>Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.&nbsp;</li>
<li>Ability to compose, review and comprehend, clear, concise and accurate reports.</li>
<li>Ability to design and deliver effective training programs related to safety and security topics.</li>
<li>Must be able to identify and quickly respond to potential problems, altercations and conflicts and defend self and others in combative situations.</li>
<li>Must be able to lift, push and pull up to 50 lbs, move money boxes, carts and drop equipment as necessary.</li>
<li>Must be able to assist sick or injured guests and/or employees.</li>
<li>Ability to communicate courteously, effectively, and professionally with guests, outside contacts and all levels of employees.</li>
<li>Must be able to use tools and equipment, including but not limited to, keys, flashlights, radios, computers and other tools specific to the position.</li>
<li>Must be flexible to work varying shifts and time schedules</li>
<li>Ability to perform duties under varying conditions, including but not limited to, exposure to varying levels of smoke, crowds, noise, and changing weather conditions.</li>
<li>Must be at least 21 years of age.&nbsp;</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

SECURITY MANAGER

<h3>Job Description</h3>
Job Description
Overview
Under the direction of the Vice President of Food and Beverage, the Manager of Sales &amp; Catering sells, plans and directs the overall Banquets operations, including all related management functions to ensure a positive guest experience; acts as a key leader and example to the department, ensures accurate record keeping, prepares, reviews and analyzes reports.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Hotel &amp; Casino Sacramento at Fire Mountain’s departmental policies and procedures.</li>
<li>Organize and sell event space, coordinate events and decor for the property and guests, both internal and external. </li>
<li>Lead the Banquet team, ensure that all payroll, schedules and reports are completed in a timely manner.</li>
<li>Leads by example, creating an environment focused on hospitality, service, and product quality.</li>
<li>Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.</li>
<li>Implements and conducts orientation, training classes and evaluation programs.</li>
<li>Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.</li>
<li>Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F &amp; B Meetings and Pre-Convention Meetings.</li>
<li>Collaborates with Food &amp; Beverage in designing, planning and pricing of all menus.</li>
<li>Ensures guest service according to established standard of quality.</li>
<li>Implements merchandising techniques, keeps departmental labor cost on an acceptable level.</li>
<li>Responsible for scheduling to ensure maximum coverage to the department, planning, timing and supervision of all details for successful banquet functions.</li>
<li>Prepare and instruct Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.</li>
<li>Continuously maintain visibility to Team Members and guests while checking on events to insure that all is running smoothly and as expected.</li>
<li>Order supplies, linens, uniforms, and outside purchases.</li>
<li>Prepare and adhere to monthly budget and monthly payroll forecast.</li>
<li>Review weekly forecast and prepare for scheduling.</li>
<li>Advises staff of and adheres to established hotel policies, food and beverage policies, labor regulations and liquor laws.</li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Drives P&amp;L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Monitors P&amp;L statements to ensure objectives are met, and recommends corrective actions as required. Ensures strong fiscal responsibility is demonstrated by staff.</li>
<li>Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success and takes corrective action as necessary.</li>
<li>Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.</li>
<li>Recommends to senior management operational enhancements that support initiatives and promote excellence.</li>
<li>Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.</li>
<li>Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.</li>
<li>Responsible for cleaning and sanitizing work and public spaces. </li>
<li>Perform other duties as assigned.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
<ul>
<li>Bachelor's degree in Restaurant Management or Hospitality as well as five (5) to ten (10) years of management experience in a food and beverage area, including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience. </li>
<li>Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. </li>
<li>Minimum ten (10) years Food &amp; Beverage experience, with minimum five (5) years in management capacity.</li>
<li>Minimum three (3) years resort hotel experience. </li>
</ul>
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Must successfully pass background check.</li>
<li>Must successfully pass drug screening.</li>
<li>Must be at least twenty-one (21) years of age.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Strong communication and interpersonal skills to effectively communicate with guests, team members, all levels of management and other departments.</li>
<li>Thorough understand of and ability to drive P&amp;L strength and institute and maintain appropriate programs to effect positive financial results and budgetary procedures.</li>
<li>Well-developed, tactful problem solving skills with the ability to apply ingenuity and creativity towards a resolution.</li>
</ul>
ABILITY TO:
<ul>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Proven ability to direct, motivate and develop staff.</li>
<li>Ability to lead and mentor team to meet objectives.</li>
<li>Adaptable to departmental strategic plans in order to achieve organizational goals.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>

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