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<h3>Job Description</h3>
Job Description
Our Mission:
We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.
About Us:
Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.
Contiem headquarters is located in Annapolis, MD, with several other US locations and international locations in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.
Position Summary:
We are looking for a Senior Technical Writer to create documentation and processes for multiple verticals. This is a position that works on multiple kinds of projects and enjoys learning new things. The ideal candidate background includes 5+ years of experience working as a Technical Writer.
Essential Duties &amp; Responsibilities:
<ul>
<li>Take a big-picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.</li>
<li>Interface with clients and take initiative to gather information including using existing resources, researching, calling Subject Matter Experts (SME), and utilizing software applications to obtain information and screenshots.</li>
<li>Develop client documentation for a variety of products and industries.</li>
<li>Ensure that documents are accurate and follow the clearly defined standards.</li>
<li>Coordinate with SMEs Project Managers, and the writing team to ensure that the right information is getting to the right people and that the documentation produced is accurate and follows clearly defined standards.</li>
<li>Be detail-oriented and understand the best practices principles of good technical writing.</li>
</ul>
 
<ul>
<li>U.S. citizenship.</li>
<li>Bachelor's degree in technical writing, journalism, communications, or a related field.</li>
<li>5+ years of experience in technical writing, with technical writing being your primary job function.</li>
<li>Aptitude for understanding software products and/or physical products.</li>
<li>Experience in researching and gathering relevant technical data from subject matter experts.</li>
<li>Excellent interpersonal and general business communication skills.</li>
<li>Experience working independently as well as in a team-oriented, collaborative environment.</li>
<li>Demonstrated success as a self-starter working in an environment driven by budget, scope, and deadlines across multiple clients/projects.</li>
<li>In-depth knowledge of standards and best practices for writing software and/or product documentation.</li>
</ul>
Required technical tools/skills:
<ul>
<li>HTML</li>
<li>DITA/XML</li>
<li>Microsoft Word</li>
</ul>
Preferred Skills &amp; Technical Tools:
<ul>
<li>MadCap Flare</li>
<li>InDesign</li>
<li>Oxygen XML Editor (or like editor)</li>
<li>MadCap Flare</li>
<li>Visual Studio Code, Notepad ++ (or like editor)</li>
</ul>
Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 
 Benefits:
<ul>
<li>3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.</li>
<li>Free medical, dental, vision, life insurance and disability coverage.</li>
<li>401(k) with 100% match of up to 2% of contributions and with immediate vesting.</li>
<li>Tuition &amp; Professional Membership Reimbursement.</li>
<li>Employee Referral bonus.</li>
</ul>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Senior Technical Writer

<h3>Job Description</h3>
Job Description 
Rite Rug has been one of the top privately owned flooring companies, since 1934! We are looking for a detail oriented, reliable, Service Writer to join our team! If you are looking for a company where you are part of a family, then Rite Rug is the place for you! $40,000 to $45,000 a year based on experience. Positions Summary:
Interact with customers to provide and process information in response to inquiries, concerns, and requests about services and installations. ESSENTIAL FUNCTIONS:
<ul>
<li>Schedule homes for installation</li>
<li>Enter service calls and coordinate repair dates</li>
<li>Monthly closing of all open repairs</li>
<li>Assist field supers</li>
<li>Schedule job finishes</li>
<li>Ensure on order material is received and scheduled</li>
</ul>
 QUALIFICATIONS AND REQUIREMENTS:
<ul>
<li>Have earned a minimum of a High School Diploma or equivalent.</li>
<li>Be able to multi-task and prioritize the duties required.</li>
<li>Exhibit effective oral and written communication skills.</li>
<li>Possess excellent time management skills.</li>
<li>Have the ability to work independently in a fast-paced environment</li>
</ul>
#ZR
 Company DescriptionTrusted Name in Flooring Since 1934! From a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer. Over 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts. 
<h3>Company Description</h3>
Trusted Name in Flooring Since 1934!\r\n\r\nFrom a modest store on the corner of Cherry and High Streets in Downtown Columbus, Ohio, Rite Rug Flooring has expanded to become one of the largest flooring retailers in the United States. With three different divisions in 16 states, we are able to service all types of customer. \r\n\r\nOver 80 years we are still a family-owned business operating by the same values on which we were founded — offering the best products at competitive prices, with a staff of friendly, knowledgeable experts.

Builder - Service Writer

<h3>Job Description</h3>
Job Description
Service Writer –Marne, MI
Marne, MI Full-Time 
About Vermeer Midwest
At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities. If you're ready to be Equipped to Do More, we’d love to meet you.
Schedule:

Day Shift
Overtime
Monday to Friday
What You’ll Do
We are seeking a highly organized and customer-focused Service Writer to join our team.&nbsp; This role is essential in initiating service and repair processes, verifying warranty coverage, developing estimates, and maintaining strong customer relationships.&nbsp; The Service Writer also plays a key role in assigning jobs to technicians, managing workflow, and ensuring accurate invoicing. 
<ul>
<li>Assign service jobs to technicians based on skill, availability, and shop flow. </li>
<li>Schedule road service calls efficiently and economically.</li>
<li>Maintain proactive communication with customers regarding service status. </li>
<li>Review and finalize repair orders for accuracy in parts, labor, and materials. </li>
<li>Submit and reconcile warranty claims with vendors. </li>
<li>Address and escalate customer complaints to the Service Manager.</li>
<li>Stay current on technical and product knowledge for all equipment sold.</li>
<li>Participate in company communication efforts including meetings and huddles.</li>
<li>Maintain professional relationships with team members and customers.</li>
</ul>
What You Bring
<ul>
<li>High School diploma or equivalent required. </li>
<li>Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.</li>
<li>Solid technical knowledge of equipment and repair processes. </li>
<li>Detail-oriented and deadline-driven. </li>
<li>Strong communication and customer service skills.</li>
<li>Ability to safely operate a forklift and lift up to 50 pounds. </li>
<li>Proficiency in CDK, Microsoft Office, and internet-based tools. </li>
</ul>
 Must pass background check, drug screen, and MVR check.
Why You’ll Love Working Here
<ul>
<li>Health Coverage: Medical, dental, vision</li>
<li>Financial Perks: 401(k), profit sharing</li>
<li>Paid Time Off: Vacation, sick days, holidays</li>
<li>Protection: Company-paid life, AD&amp;D, and disability insurance</li>
<li>Top-Notch Equipment and tools in a clean, newer service truck</li>
</ul>
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Writer

<h3>Job Description</h3>
Job DescriptionDescription:
Competitive Pay, Close to Home, Easy Application Process - Apply Today
 
Position Specifics:
Department: Service
Reports To: Service Manager or Location Manager
Supervises: None
 
Compensation &amp; Benefits:
<ul>
<li>Extremely Competitive Wages</li>
<li>Paid Time Off</li>
<li>Health Benefits</li>
<li>Employee Discount</li>
<li>401k and more</li>
<li>$40,000-$50,000/year based on experience</li>
</ul>
 
Purpose:
 
Manages the flow of work through the Service Department from customer interaction through repair completion and invoicing. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation within the dealership.
 
Responsibilities:
<ul>
<li>Fields internal and external customer inquiries to the Service Department</li>
<li>Open work orders as directed by the Service Manager/Shop Foreman and manage the work order cycle process until they are closed and invoiced</li>
<li>Monitor and maintain Service Productivity and Attendance Report for accuracy and weekly payroll processing</li>
<li>Maintain the service library with current information (e.g. files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager</li>
<li>Utilize Modern to assist with scheduling and communication with customers</li>
<li>Maintain Service Department filing and records</li>
<li>Knowledge of DSi and may be responsible for assisting in DSi for transportation</li>
<li>Update customer profiles regarding equipment, hours, or other information from the customer work orders</li>
<li>Responsible for other duties as assigned by your manager</li>
</ul>
 
Requirements:
Experience, Education, Skills, and Knowledge:
<ul>
<li>Basic knowledge of accounting practices and office procedures</li>
<li>Strong customer service and communication skills in person and over the phone</li>
<li>Ability to use standard desktop applications such as Microsoft Office and internet functions</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Ability to analyze and interpret internal reports</li>
<li>General understanding of mechanical/technical terms is preferred</li>
<li>High school diploma or equivalent experience</li>
</ul>
 
LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

<h3>Job Description</h3>
Job Description
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. Established in 1981, Orient Express Container (OEC)&nbsp;Group is one of the&nbsp;top freight forwarders in the&nbsp;transportation industry.&nbsp;We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.&nbsp; Our employees recognize the impact we make&nbsp;in the&nbsp;global supply chain through staying&nbsp;on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients. As an Entry Writer, you will be responsible for the timely and accurate submission of entries to U.S. Customs in order for freight to be released.You will collaborate with additional Entry Writers and Documentation Coordinators within the division, as well as other business units, in order to handle customs entry transmissions and any related follow-ups. Requirements:
<ul>
<li>Minimum 1&nbsp;years' experience in an Entry Writer or similar U.S. Customs Brokerage role required.</li>
<li>Experience valuating and classifying cargo from commercial documents, and scheduling cargo with U.S. Customs.</li>
<li>Current knowledge of&nbsp;the General Rules of Interpretation, HTSUS, and binding rulings.</li>
<li>Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.</li>
<li>Previous experience using the ERP system, CargoWise One, is preferred.</li>
</ul>
Responsibilities:
<ul>
<li>Manage and prioritize a diverse workload of general accounts.</li>
<li>Prepare customs entries, including FDA, DOT, FWL, and other government agency declarations.</li>
<li>Classification of shipments and preparation of entry documentation within 48 hours of document receipt.</li>
<li>Prioritization of shipments, entry transmission, and related follow-up.</li>
<li>Respond to internal and external requests from supporting internal business units, clients, vendors, CBP, and other government agencies in a timely manner.</li>
<li>Enter shipment and billing information into operational systems (CargoWise One).</li>
<li>Assist with payment requests and customer billing as needed.</li>
<li>Utilize daily workflow reports.</li>
</ul>
Salary:
<ul>
<li>$24-$28/hour based on education and experience level.</li>
</ul>
Benefits:
<ul>
<li>Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.</li>
<li>10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex&nbsp;time.</li>
<li>Full Health Insurance&nbsp;coverage including&nbsp;medical, dental, vision, term life, and accident insurance.</li>
<li>401K retirement plan&nbsp;with 3% company match.</li>
<li>Discounted pet insurance - woof! woof! meow!</li>
<li>Annual performance bonus&nbsp;and mid-year reviews for salary increases.</li>
</ul>
Education:
<ul>
<li>Associate degree or higher preferred.</li>
</ul>
Certifications:
<ul>
<li>U.S. Customs Brokerage license preferred.</li>
</ul>
OEC Group is an Equal Opportunity Employer
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JRn9pdk4pO

Customs Entry Writer

<h3>Job Description</h3>
Job Description
We are currently seeking ​a full-time Automotive Service Writer to become an integral part of our team! You will need the experience and skills to be able to diagnose necessary repairs for automotive vehicles.&nbsp; We are a Motorsports company and also repair other types of vehicles and units.&nbsp; So,&nbsp;experience in Auto, Cycle, ATV, etc. will be considered; however, automotive is our primary need.&nbsp;We are not looking for tire or lube techs. We need qualified applicants with actual experience. This is a non-commissioned position, with pay depending on experience. You will need to complete an Employment Application from the Contact page of our website prior to your interview: <a href="https://www.highway12motorsports.com/contact.html" target="_blank">https://www.highway12motorsports.com/contact.html</a>
Business/Work Hours:
<ul>
<li>Tuesday thru Friday, 8:30AM-5:30PM</li>
<li>Saturday, 8:30AM-4:00PM</li>
</ul>
Responsibilities:
<ul>
<li>Diagnose automotive vehicles</li>
<li>Perform tasks as delegated by Service Manager</li>
<li>Provide labor and time estimates for automotive repairs</li>
<li>Inspect and test new vehicles for necessary adjustments</li>
</ul>
​Qualifications:
<ul>
<li>Previous verifiable experience as a Automotive Service Writer</li>
<li>Knowledge of diagnostic and repair equipment</li>
<li>Strong mechanical aptitude and troubleshooting skills</li>
<li>Deadline and detail-oriented</li>
</ul>
Company DescriptionWe are a small family-owned motorsports company that sells and services all brands of automobiles, motorcycles, ATVs and more. We also offer Parts, Accessories and General Merchandise. 
<h3>Company Description</h3>
We are a small family-owned motorsports company that sells and services all brands of automobiles, motorcycles, ATVs and more. We also offer Parts, Accessories and General Merchandise.

Automotive Service Writer

<h3>Job Description</h3>
Job Description
At NFI Empire we work on a wide variety of vehicles;&nbsp;with a&nbsp;focus on classics of all years, makes, and models as well as customizing current model vehicles.&nbsp;As a service writer you will be communicating with customers about the current condition of their vehicle and the suggested needed repairs, along with the customers desires for their vehicle. Building out a comprehensive estimates for the work and walking them through the estimate.
Along with needed&nbsp;repairs, you will be building out our customers&nbsp;dream vehicles for them. Whether it is doing a suspension lift kit, or putting a new supercharger on a vehicle,&nbsp;at NFI Empire there is no telling what job will be next!
As a NFI Empire service writer you will need to be a good communicator and value the relationships you build with customers. Problem solving and teamwork are an essential part of the job. We value a positive attitude and a determination to get the job done, and done right!
Company DescriptionAbout NFI Empire: NFI Empire is an automotive dealership that focuses on unique and desirable inventory. We are also a high-end restoration shop and full service garage that focuses on custom builds. Our team is passionate about what we do and takes pride in delivering a great product! If you want a small glimpse of who we are click here: <a href="https://www.nfiempire.com/welcome-to-nfi-empire/" target="_blank">https://www.nfiempire.com/welcome-to-nfi-empire/</a> 
<h3>Company Description</h3>
About NFI Empire: \r\nNFI Empire is an automotive dealership that focuses on unique and desirable inventory. We are also a high-end restoration shop and full service garage that focuses on custom builds. Our team is passionate about what we do and takes pride in delivering a great product! \r\n\r\nIf you want a small glimpse of who we are click here:\r\n<a href="https://www.nfiempire.com/welcome-to-nfi-empire/" target="_blank">https://www.nfiempire.com/welcome-to-nfi-empire/</a>

<h3>Job Description</h3>
Job DescriptionSalary: $25 - $34/hour 
CD &amp; Power is Northern California and Nevada's largest generator sales, service, and rental company. For 10 years in a row, weve earned a spot among the Top Workplaces in the San Francisco Bay Areabecause we invest in our people while fostering a family atmosphere. Many of our staff members have made their careers here by moving into our management ranks or taking advantage of extensive training opportunities.
 
We are seeking two enthusiastic, independent, and motivated Service Writers. The qualified candidates will work in our Reno location, supporting our Martinez branch.A clean DMV record and a valid Drivers License are required. These individuals must work independently and have excellent customer service skills.
 
We offer a competitive wage and an excellent benefits package.
 
More details about this opportunity for a full-time Service Writer:
 
Responsibilities include, but are not limited to:
 
<ul>
<li>Call &amp; schedule customers for routine services as directed. </li>
<li>Daily review of scheduling, proper work assignment, parts are in the box in the tech bin, and equipment needed is on hand.</li>
<li>Manage assigned technicians to make sure jobs are being completed in a timely fashion.</li>
<li>Work Order preparation and follow-up for service and rental invoices.</li>
<li>General administrative duties. </li>
<li>Utilize the compliance calculator to help educate customers.</li>
<li>Add new clients and equipment information as needed into the ASPEN software.</li>
<li>Proposal/bid preparation and follow-up. </li>
<li>Receive calls from clients requesting invoice information and assist with payment information. I.e., Credit card authorization forms. </li>
</ul>
 
Required skills:
 
<ul>
<li>Mechanical knowledge.</li>
<li>Excellent verbal and written skills.</li>
<li>Strong computer skills, including Word, Excel, Teams, and Outlook.</li>
<li>Reliable and committed to teamwork.</li>
<li>Excellent organizational skills</li>
<li>Courteous and calm in challenging situations.</li>
</ul>
 
As an equal opportunity employer, CD &amp; Power does not discriminate in hiring or in terms and conditions of employment because of an individuals race, creed, color, sex, age, disability, sexual orientation, national origin, or other protected characteristics.

<h3>Job Description</h3>
Job DescriptionSalary: $28-35/hr 
About the Role
We are seeking an experienced and organized Service Writer to join our team The Service Writer acts as the bridge between our customers and the service department, ensuring repairs and maintenance for refuse trucks and heavy-duty equipment are documented accurately, communicated clearly, and completed on time. This role is vital for delivering excellent customer service while keeping shop operations efficient and profitable.
Key Responsibilities
<ul>
<li>Greet and assist customers in person and over the phone regarding service needs.</li>
<li>Write and open work orders, accurately documenting customer concerns, equipment information, and repair requests.</li>
<li>Communicate clearly with technicians to ensure proper diagnosis and repair.</li>
<li>Review completed jobs for accuracy in labor, parts, and warranty claims before closing work orders.</li>
<li>Provide estimates and obtain customer approvals prior to work being completed.</li>
<li>Coordinate scheduling, dispatch, and follow-up for service work.</li>
<li>Maintain service records, customer files, and warranty documentation.</li>
<li>Track repair progress and keep customers updated on job status.</li>
<li>Assist in upselling additional services or preventive maintenance where appropriate.</li>
</ul>
Requirements
<ul>
<li>Prior experience as a Service Writer, Service Advisor, or related role in heavy-duty trucks, equipment, or automotive repair.</li>
<li>Knowledge of refuse trucks, hydraulics, or McNeilus equipment a strong plus.</li>
<li>Strong organizational and communication skills.</li>
<li>Ability to work in a fast-paced environment while maintaining accuracy.</li>
<li>Proficiency with service/order management software (knowledge of Acumatica or similar systems a plus).</li>
<li>Customer-first mindset with professional phone and in-person demeanor.</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Competitive pay (hourly or salary, commensurate with experience).</li>
<li>Health, dental, and vision insurance.</li>
<li>401(k) with company match.</li>
<li>Paid time off and holidays.</li>
<li>Ongoing training and growth opportunities within Firematic Heavy Duty.</li>
</ul>

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