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<h3>Job Description</h3>
Job Description
✅ Help customers via email, chat, and phone—solve problems and provide guidance. ✅ Follow simple, step-by-step processes to deliver world-class support. ✅ Work remotely on your schedule—no commute, no stress! ✅ Grow with us—opportunities for leadership and advancement.
Why Join Summit Edge Solutions?
No experience required—we provide full training and ongoing coaching. Work-life balance—design your schedule and work from home. Career growth opportunities—we promote from within. Supportive team culture—you’re never alone; we help you succeed. Performance bonuses—earn extra rewards for top-tier customer service.
Who We’re Looking For:
✔️ Strong communicators who love helping people. ✔️ Self-motivated, detail-oriented, and coachable. ✔️ Tech-savvy (comfortable using email, Zoom, and basic tools). ✔️ Positive mindset—we value people who bring energy and enthusiasm!
Apply today and start your new remote career with Summit Edge Solutions!
Company DescriptionSummit Edge Solutions – Elevate Your Career, Redefine Success At Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level. What We Do: We specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences. Why Work With Summit Edge Solutions? ✅ People-First Culture: We invest in your growth and success. ✅ Remote Flexibility: Work from anywhere, on your own terms. ✅ Uncapped Earning Potential: Hard work = real results. ✅ Innovative Training &amp; Support: We set you up to win. ✅ Rapid Career Growth: We promote from within, creating limitless opportunities. At Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially. Ready to elevate your career? Join us and experience the Summit Edge difference 
<h3>Company Description</h3>
Summit Edge Solutions – Elevate Your Career, Redefine Success\r\nAt Summit Edge Solutions, we believe in breaking boundaries and creating limitless opportunities for professionals across industries. We are a leading remote-first company, dedicated to helping businesses thrive through innovative sales, customer support, and business development solutions. Our mission is simple: empower our people, deliver exceptional service, and drive success at every level.\r\nWhat We Do:\r\nWe specialize in high-performance remote work solutions, offering businesses a streamlined approach to sales, client relations, and customer support. Our results-driven strategies ensure that companies can scale faster while providing outstanding customer experiences.\r\nWhy Work With Summit Edge Solutions?\r\n✅ People-First Culture: We invest in your growth and success.\r\n ✅ Remote Flexibility: Work from anywhere, on your own terms.\r\n ✅ Uncapped Earning Potential: Hard work = real results.\r\n ✅ Innovative Training &amp; Support: We set you up to win.\r\n ✅ Rapid Career Growth: We promote from within, creating limitless opportunities.\r\nAt Summit Edge Solutions, we don’t just offer jobs—we provide career-changing opportunities that allow individuals to reach new heights professionally and financially.\r\n Ready to elevate your career? Join us and experience the Summit Edge difference

Remote Customer Support Specialist - Work from Anywhere!

<h3>Job Description</h3>
Job DescriptionDescription:
Customer Support Specialist 
At B&amp;A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&amp;A believes in ensuring its employees feel deeply connected to B&amp;A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team! 
Responsibilities 
B&amp;A has an exciting opportunity for a Customer Support Specialist supporting a federal contract. This is a 100% remote opportunity and can be performed from anywhere in the continental United States. In this role, you’ll have the opportunity to:
<ul>
<li>Respond immediately to users requesting assistance by telephone or email, and record and validate customer's contact information.</li>
<li>Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem.</li>
<li>Provide password resets.</li>
<li>Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.</li>
<li>Track Salesforce tickets to resolution and notifying user when resolved.</li>
<li>Record problem resolution and receive confirmation from customer of resolution.</li>
<li>Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.</li>
<li>Provide continuous improvement and enhancements to the customer’s technical support process.</li>
<li>Employees will be responsible to create a suitable work environment in their home or other secure area for work purposes. The client will provide Government Furnished Equipment (GFE) necessary to execute the mission.</li>
</ul>
Education and Experience
<ul>
<li>High School Diploma</li>
<li>ITIL 4 Certification Desired</li>
</ul>
Required Skills
<ul>
<li>Detail Oriented</li>
<li>Ability to accurately follow procedures and instruction</li>
<li>Help Desk Operations: performing Call Tracking, Documentation, and Service Requests</li>
<li>Internet Explorer: Deep familiarity with Active X Control, Browser Connectivity Settings, Metro and Desktop Browsers, Privacy Settings, Security Zones</li>
<li>Microsoft Office: Creating File Security, Read Only / Files from untrusted location, Troubleshooting Outlook Problems</li>
</ul>
Desired Skills
<ul>
<li>Bilingual speaking (Spanish)</li>
</ul>
Security Clearance
<ul>
<li>Public Trust</li>
</ul>
More About B&amp;A:
 Notable Clients B&amp;A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more. 
 
Benefits and Programs 
B&amp;A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life &amp; AD&amp;D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&amp;A employees enjoy paid time off, B&amp;A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&amp;A’s 401(k) plan is available to all employees and includes a company matching contribution.
B&amp;A has launched several programs to focus on employee engagement, wellness, and assistance. These include:
<ul>
<li>The B&amp;A Cares program: on-staff registered counselor, 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, wellness challenges, and more</li>
<li>A formal mentorship program</li>
<li>Job shadowing and cross training opportunities</li>
<li>Brand Ambassador program</li>
<li>Lifeworks Employee Assistance Program (EAP): engagement through guided wellness and peer recognition. Access to various support resources to include counseling, legal guidance, financial planning, and more</li>
<li>Monthly virtual events</li>
<li>B&amp;A Annual Wellness Challenge: #StepWithB&amp;A, #WalkDuringLunchWithB&amp;A, #VolunteeringWithB&amp;A, and #ExerciseDuringLunchWithB&amp;A, and more</li>
</ul>
At B&amp;A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&amp;A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&amp;A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award. 
 
EEO
 
B&amp;A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&amp;A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&amp;A’s offices, and other workplaces (including client sites) and all other locations where B&amp;A is providing services, and to all work-related activities. 
 
EEO is the Law
 
B&amp;A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. 
Requirements:

Customer Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Specialist&nbsp; Location: REMOTE Job Type: Full-Time Pay rate: $21/hr on W2
Position Summary
Providing professional assistance for medical devices and safety software. This role is pivotal in ensuring a positive customer experience through technical troubleshooting, repair coordination, and service request management. You will interact with customers across multiple channels, offering timely and knowledgeable support to both external clients and internal stakeholders.
Key Responsibilities
<ul>
<li>Respond promptly and professionally to incoming inquiries via phone, email, chat, and other communication channels.</li>
<li>Document all customer interactions in designated systems in accordance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and internal process guidelines.</li>
<li>Create and manage service requests such as warranty repairs, non-warranty repairs, and preventive maintenance cases.</li>
<li>Ensure all interactions meet or exceed performance metrics including first-call resolution, customer satisfaction, and adherence to knowledge base usage.</li>
<li>Troubleshoot issues related to biomedical and electro-mechanical medical devices, providing solutions or escalating when necessary.</li>
<li>Process Return Material Authorizations (RMAs), including tracking and coordinating repairs and obtaining Purchase Orders for billable services.</li>
<li>Collaborate closely with cross-functional teams including field sales, technical services, and logistics to resolve issues efficiently.</li>
<li>Contribute to the improvement of service operations by identifying patterns and suggesting updates to knowledge articles or processes.</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>1–2 years of experience in a customer support or call center environment.</li>
<li>Hands-on experience with ERP systems (preferably Oracle EBS).</li>
<li>Basic technical knowledge of biomedical or electro-mechanical devices, with at least 1 year of relevant troubleshooting experience.</li>
<li>Excellent verbal and written communication skills in English and French.</li>
<li>Strong interpersonal skills with a customer-first mindset.</li>
<li>Ability to work independently, multitask, and remain composed in a high-pressure environment.</li>
</ul>
Education &amp; Experience
<ul>
<li>High School diploma or GED required.</li>
<li>Associate degree in Biomedical Technology or a related field preferred.</li>
<li>1 year of relevant work experience required; 2 years preferred.</li>
</ul>
Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs. Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities 
<h3>Company Description</h3>
Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Technical Support Specialist (REMOTE)

<h3>Job Description</h3>
Job Description
Looking to join a dynamic team in the energy industry? This HYBRID Tier 2 Customer Support Specialist role could be for you!
If you're passionate about problem-solving, love helping customers, and want a flexible work environment — check this out:
Pay Range: $22.50 - $26.50 Location: Houston, TX Schedule: Hybrid – Work from home 4 days/week, in-office 1 day/week (Wednesdays)
What You’ll Be Doing:
→ Tackling escalated customer cases in Salesforce → Investigating billing + account issues → Collaborating with internal teams + utility partners → Owning your workload + driving solutions
What We’re Looking For:
✔ Customer service rockstars ✔ Detail-oriented + independent workers ✔ Comfortable with Excel ✔ Bonus points for Salesforce or energy industry experience
Perks of the Role:
→ Flexibility to work remote → Great team + supportive environment → Opportunity to grow your skills in the energy industry
Ready to level up your career? Apply today and join a team where your skills really matter!
#NowHiring #CustomerSupportJobs #HybridWork #HoustonJobs #EnergyCareers #SalesforceJobs #JobOpportunity #WorkFromHome #CareersInEnergy
 Pay Details: $22.50 to $26.50 per hour Search managed by: Nicole Russ Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

4,178 Remote Customer Support Specialist Jobs