field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Below is the Job Description for your reference:
​Position Title:&nbsp;​Customer Support
Location:​&nbsp;​1663 East Henrietta Road,&nbsp;​Rochester,&nbsp;​New York,&nbsp;​14623
Duration: 12+ months contract (possible extension)
Shift&nbsp;timing:&nbsp;Mon- Fri (40 hrs/week)
Pay Rate: $24/hr on W2
The role is&nbsp;on-site, 5 days&nbsp;a week.&nbsp;Support&nbsp;will be both&nbsp;in person and by&nbsp;phone calls. Must possess accountability, excellent computer skills (Microsoft Suite),&nbsp;Medical records,&nbsp;and&nbsp;front office experience.
Job Description
With general supervision, ensure accurate, timely, and efficient&nbsp;customer support.&nbsp; Respond to&nbsp;customer&nbsp;inquiries in a manner that supports the achievement of goals.
Essential Functions:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to&nbsp;customer&nbsp;inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prescriptions, Plans, Products, Services, and Procedures
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Online purchasing &amp; e-Commerce knowledge
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Internet knowledge
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Payment processing/payment collections
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Eligibility verification
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Order Status, Shipping Status, and Stock Availability
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accurate completion of necessary documentation, letters, and forms processing
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quality Assurance testing for company software
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and resolve issues/complaints and determine appropriate resolution(s)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Solve problems and assist with issues that may not fit the “cookie-cutter” solution
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify&nbsp;customer&nbsp;trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effectively maintain specific line of business
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Service&nbsp;standards and&nbsp;support&nbsp;level standards
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Remain current on all changes to&nbsp;Customer&nbsp;Service&nbsp;policy, procedures, and product/services/solutions information to respond to&nbsp;customer&nbsp;inquiries accurately and consistently
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contingent on the LOB, may&nbsp;support&nbsp;Sales Representatives for any inquiry related to their&nbsp;customer&nbsp;orders
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contingent on the LOB, may be the first point of&nbsp;contact&nbsp;for Sales Representatives, not related to&nbsp;customer&nbsp;orders
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contingent on the LOB, may process claims based on business needs and workflow fluctuations
Job Specifications:
Typically has the following skills or abilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;One to two years of&nbsp;customer service&nbsp;experience in handling moderate to complex&nbsp;customer&nbsp;inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Available to work any shift, including weekends, holidays, and/or overnight
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated internet knowledge and understanding of basic internet browser settings
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to work with multiple software programs, simultaneously
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of MS Office package
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective written communication skills to clearly document&nbsp;customer&nbsp;situations, as well as prepare letters to confirm agreements made
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent interpersonal and rapport-building skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to ask appropriate and relevant questions to identify&nbsp;customer&nbsp;needs
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven problem-solving, negotiations, and decision-making skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use appropriate discretion and judgment in applying&nbsp;customer/call handling guidelines
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check In order to perform the duties of a&nbsp;Customer Support&nbsp;Representative successfully and consistently on our systems and networks, the following internet and equipment are required:
OS (Provided) Windows 10 CPU (Provided) Intel® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz) Memory (Provided) 16GB 2X8GB 2666MHz DDR4 Memory Hard Drive (Provided) 256GB Solid State Hard Drive Wired Headset (Provided) Yes Wired Connection (to Router/Modem; Cable/wire provided) Router/Modem NOT provided Yes Download Speed (per user on home network) 50 Mbps Upload Speed (per user on home network) 10 Mbps Loaded Latency &lt; 150 ms

Healthcare Customer Service

<h3>Job Description</h3>
Job Description &nbsp;Seeking a Healthcare Analyst to join our team. We are a small company located in Paoli, PA. We have people working at the office and working remotely in multiple states.&nbsp; Our clients we work with are primarily Medicare and Medicaid plans and TPA's. We help our clients manage their member and provider communications. We have a platform our clients use to track the communications i.e. letters, statements, EOB's, EOP's, ID cards, Welcome kits to name some of what we handle for our clients. &nbsp; &nbsp;Job Description:- &nbsp; &nbsp;•&nbsp; &nbsp; Good understanding of Medicare, Medicaid and other government healthcare programs. Experience with Eligibility, Enrollment preferred. Minimum 1-2 years of experience. &nbsp;•&nbsp; &nbsp; Ability to analyze issues / errors reported by customer and perform first level of analysis before handing over to technical teams. &nbsp;•&nbsp; &nbsp; Act as the single point of contact for clients, manage stake holders and customer expectations, and facilitate resolution of issues. &nbsp;•&nbsp; &nbsp; Basic understanding of Databases, with hands on experience in writing queries and analyze data files, if required to aid analysis and support activities (mandatory) &nbsp;•&nbsp; &nbsp; Proactively manage Client needs by understanding business requirements, criticality of issues, ensuring timely updates and maintain customer satisfaction.&nbsp; &nbsp;•&nbsp; &nbsp; Proficiency with MS Excel and other MS Office tools. &nbsp;•&nbsp; &nbsp; Hands on experience in creating functional and technical documentation. &nbsp; &nbsp;This BA will be less involved in SDLC activities (which a typical IT Project BAs does in other software projects) and more in working extensively with clients - managing customer expectations, conflict resolution, build rapport with end users and work with them through tickets proactively, provide a first level trouble shooting and ensure customer satisfaction.&nbsp;Compensation – depends on experience. If possible, I would like to find a Jr analyst with some experience.&nbsp;&nbsp;$60k to start, but some room for negotiation.We don’t currently have health insurance, but we offer some additional compensation to help offset the cost of health coverage, vacation and 401k plan.&nbsp;&nbsp;

Healthcare Business Analyst

<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
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vIisfSYZMi

Enrollment Specialist (Healthcare)

<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
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a60P41S9t3

<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
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wCIsam0pDQ

<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
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3W3EjYYOrn

<h3>Job Description</h3>
Job DescriptionHealthcare Analyst ROLE We are seeking an experienced Analyst to support the Health Resources and Services Administration (HRSA) by conducting assessments and implementing process improvements related to the Federal Tort Claims Act (FTCA) deeming and compliance framework. The Senior Analyst will play a critical role in evaluating current processes, designing streamlined solutions, and providing actionable insights to strengthen program operations, stakeholder engagement, and public health outcomes. This is a full-time opportunity. We can offer a competitive salary, and a comprehensive benefits package. RESPONSIBILITIES
<ul>
<li>Conduct rapid assessments of FTCA technical assistance and deeming processes, identifying gaps in daily operations, compliance, and oversight functions.</li>
<li>Define issues, recommend modifications, and support redesign to improve efficiency, accountability, and program alignment.</li>
<li>Identify business needs and establish integrated program management processes and systems.</li>
<li>Develop and implement streamlined processes across key areas including: deeming applications, compliance monitoring, technical assistance, policy, stakeholder engagement, data &amp; evaluation, and controlled correspondence.</li>
<li>Provide guidance on aligning new processes with HRSA systems and program requirements.</li>
<li>Lead program-specific data analysis efforts to identify trends, gaps, and opportunities for improvement.</li>
<li>Create detailed implementation plans, including step-by-step instructions, timelines, and checklists to ensure execution and accountability.</li>
<li>Provide analysis outputs that support program justification, funding proposals, and budget submissions.</li>
<li>Engage with internal and external stakeholders to gather input and foster collaboration on program enhancements.</li>
<li>Develop evaluation and sustainability plans to assess program impact and ensure long-term effectiveness.</li>
<li>Establish monitoring plans to track program progress, measure success, and provide recommendations for continuous improvement.</li>
<li>Support deemed entities in quantifying outcomes, quality of service, and overall program performance.</li>
</ul>
 REQUIRED SKILLS / EXPERIENCE
<ul>
<li>Minimum of 3 years of experience conducting program assessments, compliance reviews, or operational process improvements in a federal or healthcare environment.</li>
<li>Demonstrated experience with FTCA, HRSA programs, or healthcare compliance - strongly preferred</li>
</ul>
 DESIRED SKILLS / EXPERIENCE
<ul>
<li>Strong expertise in data analysis, program evaluation, and policy development.</li>
<li>Experience developing process improvements, implementation plans, and compliance frameworks.</li>
<li>Excellent written and verbal communication skills, with the ability to create clear reports, presentations, and implementation tools.</li>
<li>Proficiency in data management, analysis software, and HRSA-compatible tools.</li>
<li>Ability to collaborate with diverse stakeholders and lead cross-functional initiatives.</li>
<li>Strong PowerPoint skills</li>
</ul>
 EDUCATION / CERTIFICATIONS
<ul>
<li>Bachelor’s degree in Public Health, Public Administration, Data Analytics, or related field (Master’s degree preferred).</li>
</ul>
LOCATION
<ul>
<li>&nbsp;Remote</li>
</ul>
CLEARANCE
<ul>
<li>U.S. Citizenship</li>
<li>Ability to obtain and maintain HRSA-provided access (HRSA email, ALT accounts, PIV card, etc.).</li>
</ul>
CLIENT
<ul>
<li>Health Resources and Services Administration (HRSA)</li>
</ul>
TRAVEL
<ul>
<li>No travel required</li>
</ul>
WORK HOURS
<ul>
<li>Full-time = 40 hours a week, 8 hours a day</li>
</ul>
BENEFITS
<ul>
<li>Comprehensive healthcare, vision, and dental.</li>
<li>Retirement (401k &amp; Roth)</li>
</ul>
EMPLOYMENT CLASSIFICATION
<ul>
<li>Employment Classification Eligibility — W2 Exempt</li>
</ul>
COMPENSATION
<ul>
<li>$65,000 - $75,000 commensurate with experience</li>
</ul>
RELOCATION
<ul>
<li>Not eligible for relocation benefits</li>
</ul>
 West 4th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. Employment with West 4th Strategy is on an at-will basis. This means either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. Benefits include comprehensive healthcare (medical, vision, dental), retirement options (401k &amp; Roth), and paid leave in accordance with California state law, including paid sick leave. Employees are also covered by California State Disability Insurance (SDI) and Paid Family Leave (PFL) programs. Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
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5bmu4KAUDr

Healthcare Program Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
 
Shive-Hattery is seeking a Healthcare Creative Strategist! 
 
 
Do you have an eye for design, a way with words, and a drive to win?
 
The Shive-Hattery Healthcare + Higher Education + Industrial Creative Strategy Team is seeking a creative strategist who brings sharp insight, creative rigor, and a drive to win. In this role, you’ll transform complex information into persuasive, visually stunning proposals and presentations that help us win work and make an impact in the communities we serve. 
 
If you thrive under deadlines, have a sharp eye for detail, and enjoy working hands-on in Adobe InDesign, PowerPoint, and other creative tools — this is your opportunity to shine. 
 
Our ideal candidate will have:
 
Purpose-Driven Ownership: You hold yourself to high standards because the projects you support will impact health outcomes and patient experiences. You care deeply about clarity, accuracy, and empathy in communication, and you don’t wait to be asked — you lead. 
 
A Strategic Mindset: Not only do you see the big picture, you also understand your place in it. You are curious and ask the right questions at the right time. You listen intently. You can interpret and communicate data clearly. You connect the dots!
 
Servant Leadership: You know when to lead, follow, or get out of the way, not for personal gain but for the greater good. 
 
Strong Writing Skills: You pivot from crafting concise project narratives to persuasive cover letters. You distill complexity, clarify value, and tailor messages for diverse audiences — clinicians, executives, and facility directors alike. 
 
Visual Intuition: You understand how to use clear visuals to tell a compelling story. You enjoy collaborating to develop layouts and visuals supporting an overall message. 
 
Why you’ll love working here:
 
You’ll be part of a collaborative, creative, and supportive team that genuinely invests in one another’s growth. We believe in teaching and learning every day — sharing knowledge, skills, and ideas so we can all get better together. You’ll have the autonomy to take ownership of your work, with leaders and teammates who support your goals and encourage continuous improvement. 
No two days are the same here — you’ll work on a variety of pursuits, each with its own unique challenges and story to tell. Along the way, we make space for fun, celebrate wins big and small, and keep the work environment inspiring and energizing. And you’ll know your efforts directly contribute to projects that improve health outcomes, elevate built environments, and make a meaningful difference in people’s lives. 
 
Desired Qualifications: 
 
Success in this role favors the highly organized who can prioritize multiple concurrent tasks in a deadline-driven environment. 
 
 
Requirements:
 
 
Core Skills &amp; Experience
<ul>
<li>Highly proficient in Adobe Creative Cloud (InDesign required; Illustrator and Photoshop a plus). </li>
<li>Skilled in Microsoft PowerPoint and Word; comfortable producing polished, print- and screen-ready documents. Excel a plus. </li>
<li>Strong writing and editing skills, with the ability to distill complex technical concepts into clear, engaging content. </li>
<li>Highly organized, with the ability to manage multiple projects and meet tight deadlines without sacrificing quality. </li>
<li>Collaborative mindset, excellent interpersonal skills, and a proactive approach to communication. </li>
</ul>
Education &amp; Background
<ul>
<li>Bachelor’s degree in marketing, journalism, communications, graphic design, or related field — or equivalent experience. </li>
<li>2+ years experience in proposal production, marketing communications, or similar creative role. </li>
<li>Familiarity with AEC marketing and/or healthcare market is a plus, but not required — we’ll help you get up to speed. </li>
<li>Experience with Deltek VantagePoint, OpenAsset, or Newforma is a plus, but not required. </li>
</ul>
What You’ll Do: 
 
Proposal &amp; Presentation Production
<ul>
<li>Develop visually compelling, persuasive proposals and presentations from kickoff through final production. </li>
<li>Craft clear, client-focused narratives and supporting visuals that tell a cohesive story. </li>
<li>Format, proof, and polish materials to ensure accuracy, compliance, and brand consistency. </li>
<li>Collaborate closely with technical staff, marketing teammates, and teaming partners to translate ideas into high-quality deliverables. </li>
</ul>
Creative Layout &amp; Visual Storytelling
<ul>
<li>Design layouts in Adobe InDesign and PowerPoint that communicate ideas clearly and attractively. </li>
<li>Source, edit, and integrate images, graphics, and infographics that support the message. </li>
<li>Maintain and apply brand standards while tailoring materials for each pursuit. </li>
</ul>
Collaboration &amp; Coordination
<ul>
<li>Partner with pursuit leads to understand client priorities and project details. </li>
<li>Ask smart, targeted questions to clarify content and improve the final product. </li>
<li>Work with proposal coordinator to maintain updated resumes, project sheets, and qualifications materials. </li>
</ul>
 
Why Shive-Hattery?
 
Shive-Hattery is a premier architecture and engineering consulting firm headquartered in Cedar Rapids, Iowa. In total, the firm has 16 offices across the US. Shive-Hattery was founded in 1895 and has earned and maintained a strong reputation for excellence in client focus, quality service and communication. The firm prides itself on its One Firm, full-service offering; placing the best people with their clients, no matter the project location. You will find the right balance at Shive-Hattery. A large pool of resources in a 500+ person design firm, with a small firm feel where you build personal connections with colleagues, partners and clients. Flourish as a professional with the freedom to chart your own course and make an impact – and Design What Matters to make the world a better place.
 At Shive-Hattery, our learning and teaching culture is built on collaboration. You’ll have the opportunity to both learn from and teach your peers, working across disciplines to enhance your skills and grow professionally. We offer a competitive total compensation package, including industry-leading pay and over thirty-five benefits designed to support your well-being and career development.
 Benefit Highlights:
<ul>
<li>Medical, Dental, Vision – 4 tiers of coverage</li>
<li>Voluntary Life Insurance – Employee, Spouse, and Child</li>
<li>Voluntary Insurance Plans – Accident, Critical Illness, &amp; Hospital Indemnity</li>
<li>FSA – Medical &amp; Dependent Care</li>
<li>8 Paid Holidays + PTO</li>
<li>Paid Parental Leave</li>
<li>401K/Roth 401K with Company Match</li>
<li>Overtime Bonus</li>
<li>Profit Sharing Bonus</li>
<li>First Time License Bonus</li>
<li>Tuition Reimbursement &amp; Licensure/Certification Financial Support</li>
<li>Professional Development Opportunities</li>
<li>Calm Meditation &amp; Stress Relief Subscription</li>
<li>…And Many More!</li>
</ul>
 
Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Healthcare Creative Strategist

<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
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<h3>Job Description</h3>
Job Description
Our client is on a mission to transform the future of caregiving by providing critical support to families caring for loved ones with dementia and other conditions. With strong traction and rapid growth, the team is scaling its impact to empower millions of caregivers in need.
To support this mission, we are hiring multiple Enrollment specialists to join their fully remote team. This role is pivotal as Enrollment Specialists will act as the first voice struggling caregivers hear—bringing empathy, support, and encouragement while enrolling them into the program. This is a remote position
Why Join Us
<ul>
<li>
100% remote&nbsp;role – flexible and accessible anywhere
</li>
<li>
High-growth team&nbsp;– up to 50 hires in the next 6 months
</li>
<li>
Fast hiring process&nbsp;– interview to offer in as little as 1 day
</li>
<li>
Flexible schedules&nbsp;– both part-time and full-time opportunities available
</li>
<li>
Unique talent pool&nbsp;– we welcome applicants from all backgrounds, including retirees
</li>
<li>
Make real impact&nbsp;– directly support caregivers and families navigating dementia
</li>
</ul>
 &nbsp; What You will do
<ul>
<li>
Make outbound cold calls to a set list of potential users
</li>
<li>
Introduce Ceresti and enroll caregivers into our program
</li>
<li>
Be the compassionate, empathetic first point of contact for struggling families
</li>
<li>
Handle rejection with resilience and keep driving toward enrollment goals
</li>
<li>
Collaborate with our team to continuously improve outreach and caregiver experience
</li>
</ul>
&nbsp; Who we are looking for&nbsp;
<ul>
<li>
Resilient communicators&nbsp;– comfortable with high-volume cold calling
</li>
<li>
Empathetic listeners&nbsp;– able to connect with caregivers authentically
</li>
<li>
Persuasive enrollers&nbsp;– strong ability to sign people up over the phone
</li>
<li>
Mission-driven individuals&nbsp;– personal or professional connection to dementia/caregiving is highly valued
</li>
</ul>
Powered by JazzHR
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