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<h3>Job Description</h3>
Job DescriptionDescription:
Company Profile
The Plant Company (TPC) is a fast-growing, innovative horticultural business operating in a newly expanded 10-acre facility. With the completion of Phase 2, we’ve added a state-of-the-art greenhouse and production barn—both purpose-built for the controlled-environment, sustainable production of premium tropical foliage.
 
The ideal candidate will play a key role in driving our continued growth and daily success as part of the nationally recognized Proven Winners® leafjoy® brand. We’re proud of our inclusive, growth-oriented culture and operate on EOS (Entrepreneurial Operating System), which shapes how we solve problems, lead teams, and scale effectively. As a valued team member, you’ll have the opportunity to make a direct impact, contribute your perspective, and grow with a company that’s expanding rapidly and is nationally recognized.
 
We believe “together we grow stronger,” which applies to employees, vendors, and customers. The four core values that identify this company are: 
1. Caring About People, Plants, and Process
2. Growth Oriented
3. Customer First
4. "Can Do" Attitude
 
 Job Summary
We are seeking a strategic, results-driven Customer Service Manager to lead our department and foster a customer-first culture. This role supports sales, manages a high-performing team, develops customer service strategies, and ensures exceptional service delivery. The Manager will guide staff, oversee scheduling and performance, and handle complex customer issues.
 
The ideal candidate brings strong leadership, problem-solving, and communication skills, with proven experience in driving customer satisfaction and managing operations.
Requirements:
Leadership &amp; Team Management
<ul>
<li>Lead, coach, and evaluate the customer service team to ensure performance, quality, and timely service.</li>
<li>Develop training programs to strengthen skills and address complex issues.</li>
<li>Oversee work schedules, assignments, and performance reviews.</li>
</ul>
Customer Relations
<ul>
<li>Partner with Sales and Account Managers to align on customer engagement strategies.</li>
<li>Resolve escalated inquiries and complaints, ensuring timely follow-up and strategic solutions.</li>
<li>Build and maintain strong relationships with key accounts.</li>
</ul>
Operational Excellence
<ul>
<li>Develop and enforce departmental policies and procedures in line with company goals.</li>
<li>Partner with Sales to help manage customer interactions and order processing through the CRM system.</li>
<li>Track performance metrics, analyze customer feedback, and share insights across departments.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work with sales, marketing, operations, and external partners to streamline processes and ensure on-time service.</li>
<li>Share CRM data and insights to improve customer engagement and efficiency.</li>
</ul>
Continuous Improvement
<ul>
<li>Monitor industry trends and implement innovative practices.</li>
<li>Foster a culture of accountability, professional growth, and customer-focused service.</li>
</ul>
Required Skills &amp; Abilities
<ul>
<li>Proven leadership and team management skills.</li>
<li>Strong problem-solving and conflict resolution abilities.</li>
<li>Excellent communication and relationship-building skills.</li>
<li>Experience with CRM systems and order management.</li>
<li>Analytical mindset with focus on continuous improvement.</li>
<li>Ability to collaborate across departments.</li>
<li>Detail-oriented, adaptable, and customer-focused.</li>
</ul>
Education &amp; Experience
<ul>
<li>Bachelor’s degree in Business, Management, Marketing, Communications, or related field preferred (or equivalent experience).</li>
<li>3–5 years of customer service experience with a track record of resolving complex issues and improving service.</li>
<li>Previous supervisory or managerial experience required.</li>
<li>Industry-specific experience and customer service certifications (CCSM, CPCS) preferred.</li>
</ul>
Physical Requirements
This position requires the ability to lift and carry up to 15 pounds, stand for extended periods, bend and reach to access materials, and walk short distances throughout the workday. TPC is committed to providing reasonable accommodation for qualified individuals with disabilities.
 
The Plant Company is an Equal Opportunity Employer

Customer Service Manager

<h3>Job Description</h3>
Job Description
Customer Service Manager Location - Scene 75 - Dublin, OH Position Type – FT Salary

Company Overview: Five Star Parks &amp; Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks &amp; Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe &amp; secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Customer Service Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
<ul>
<li>Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.</li>
<li>Maintain accurate records of employee attendance and performance metrics on a daily basis.</li>
<li>Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.</li>
<li>Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.</li>
</ul>
Principal Duties and Responsibilities:
<ul>
<li>Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.</li>
<li>Implement strategies to enhance team performance, safety protocols, and customer service initiatives.</li>
<li>Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.</li>
<li>Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.</li>
<li>Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.</li>
<li>Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.</li>
</ul>
Skills/Competencies Required:
<ul>
<li>Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.</li>
<li>Excellent attention to detail and a commitment to operational excellence.</li>
<li>Passion for hospitality and delivering exceptional customer service.</li>
<li>Effective time management skills and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Strong communication skills, with the ability to motivate and inspire a diverse team.</li>
</ul>
 
Education, Qualifications, and Experience:
<ul>
<li>Must be at least 21 years of age.</li>
<li>Must have a high school diploma or GED; or equivalent combination of relevant education and experience.</li>
<li>Must have at least one year of management or supervisory experience.</li>
<li>Experience in Restaurant/Food &amp; Beverage Management is required.</li>
<li>Must be able to work weekends and holidays.</li>
<li>Must be able to work up to 45 hours per week, available every weekend.</li>
<li>Able to stand for long periods of time.</li>
<li>Able to lift 39lbs unaided.</li>
<li>Valid driver’s license required.</li>
<li>Authorized to work in the United States. </li>
</ul>
Five Star Park &amp; Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 
 We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 
Five Star Parks &amp; Attractions participates in the E-Verify program. 
APPLY NOW!

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Customer Service Manager Position Overview The Customer Service Manager will manage accounts, taking orders from customers, and resolve issues with orders. You will lead the customer service initiatives within our organization, focusing on enhancing customer satisfaction and retention. We are looking for a candidate with experience in customer service / supply chain within the food, beverage, or CPG industries.&nbsp; Key Responsibilities
<ul>
<li>Develop and implement customer service strategies to enhance customer satisfaction and loyalty.</li>
<li>Manage and lead the customer service team, providing training and support to ensure high performance.</li>
<li>Analyze customer feedback and metrics to improve service delivery and resolve issues effectively.</li>
<li>Collaborate with supply chain and food manufacturing teams to streamline order processes and improve customer experiences.</li>
<li>Monitor and manage customer purchase orders, ensuring accuracy and timely delivery.</li>
<li>Establish and maintain strong relationships with key customers, addressing their needs and concerns promptly.</li>
</ul>
Qualifications
<ul>
<li>Minimum of 5 years of experience in customer service or customer success roles, preferably in the food, beverage or CPG sectors.</li>
<li>Strong understanding of supply chain processes and food manufacturing operations.</li>
<li>Exceptional communication and interpersonal skills, with a focus on customer relations.</li>
<li>Proven leadership skills with the ability to motivate and develop a team.</li>
<li>Familiarity with CRM software and customer service tools.</li>
</ul>
Benefits
<ul>
<li>401K with match</li>
<li>Health, Dental, and Vision insurance</li>
<li>PTO and Sick Time</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 09/17/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Customer Service Manager to lead and oversee a team of customer service professionals. In this role, you will ensure the seamless execution of the order process from initiation to fulfillment, while fostering a high level of customer satisfaction. The ideal candidate will bring strong leadership skills and a deep understanding of customer service operations.
 
Responsibilities:
• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals.
• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations.
• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.
• Implement and monitor customer service protocols to ensure consistent delivery of quality service.
• Train and mentor team members to enhance their skills and improve overall team performance.
• Collaborate with other departments to streamline processes and enhance operational efficiency.
• Analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Handle escalated customer service issues with professionalism and poise.
• Ensure compliance with company policies and procedures across all customer service activities.
• Proven experience in a supervisory or managerial role within a customer service environment. • Strong knowledge of order entry and fulfillment processes. • Excellent communication and problem-solving skills. • Ability to handle escalated issues and provide effective resolutions. • Proficiency in managing call center operations or similar customer service functions. • Demonstrated ability to train, mentor, and motivate a team. • Strong organizational skills and attention to detail. • Familiarity with customer service software and tools is an advantage.

<h3>Job Description</h3>
Job Description
A bit about us: We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!
A bit more about this role:
As Customer Service Manager, you will lead and develop a high-performing team of 10–12 Customer Service Representatives and Team Leads while owning key performance metrics such as KPIs and SLAs to ensure exceptional service delivery. You will deeply analyze the end-to-end customer journey to identify pain points and opportunities, then map and design automation processes that streamline support and prepare clear, actionable requirements for development. Acting as the bridge between business and engineering, you will drive the successful launch and adoption of self-service tools, such as knowledge bases, chatbots, and case routing, while coaching your team, optimizing workflows, and delivering measurable improvements in efficiency, customer satisfaction, and operational scalability across multiple websites and marketplaces.
Eligibility Requirements
<ul>
<li>Education: College or University degree required.</li>
<li>Experience: Minimum 5 years of call center experience, with at least 3 years in a management position.</li>
<li>Proven ability to manage to KPIs and performance metrics.</li>
<li>Technical skills: Proficiency in CRM systems, reporting tools, and exposure to automation or process-improvement technology.</li>
<li>Other: High-speed Wi-Fi connection</li>
</ul>
 
Responsibilities will include:
Team Leadership &amp; Performance
<ul>
<li>Manage a team of up to 12 Customer Service Representatives and Team Leads, setting clear expectations and coaching for performance and quality.</li>
<li>Hire, onboard, and train new team members while fostering a strong, positive team culture.</li>
<li>Monitor KPIs such as response time, SLA adherence, CSAT, and productivity metrics; create targeted coaching plans for individuals.</li>
<li>Conduct regular quality audits and provide actionable feedback.</li>
<li>Develop career growth pathways and mentor high-potential CSRs.</li>
</ul>
Operational Excellence &amp; Process Improvement
<ul>
<li>Own and optimize standard operating procedures to drive efficiency and scalability.</li>
<li>Lead the end-to-end mapping of the customer journey to uncover pain points, define automation opportunities, and prepare clear requirements for development.</li>
<li>Drive the automation of manual workflows (e.g., case routing, macros, chatbot updates) to boost productivity and reduce handling time.</li>
<li>Act as the key bridge between business and engineering, translating customer insights into actionable product requirements and user stories.</li>
<li>Present process improvement outcomes and customer feedback trends to influence product, technology, and operational decisions.</li>
</ul>
Customer Experience &amp; Escalations
<ul>
<li>Act as a final escalation point for complex or high-impact customer issues.</li>
<li>Monitor customer satisfaction metrics (CSAT, NPS, BBB/Reseller Ratings) and implement improvements.</li>
<li>Develop strategies to reduce repeat contacts and improve first-contact resolution through training, process updates, and technology enhancements.</li>
</ul>
Key Attributes, Skills &amp; Experience
<ul>
<li>Strong people leadership: inspires, coaches, and holds teams accountable to achieve KPIs while balancing customer needs and business goals.</li>
<li>Analytical and data-driven: skilled at using reporting tools to spot trends, design improvements, and translate insights into action.</li>
<li>Excellent communicator: able to simplify complex topics for team members, leadership, partners, and customers.</li>
<li>Tech-forward and process-oriented: experienced in automation, system implementation, and continuous process improvement.</li>
<li>Adaptable and proactive: thrives in a fast-paced, entrepreneurial environment with constant change.</li>
<li>Proven experience leading front-line customer service teams in high-volume contact center or e-commerce settings; automotive/tire industry experience is a plus.</li>
<li>Availability to work an 8-hour shift Monday–Friday (5am–5pm PST) with rotating Saturdays.</li>
</ul>
Salary range: 
<ul>
<li>$80,000 - $90,000 USD annually (FTE)</li>
</ul>

<h3>Job Description</h3>
Job Description
Company Overview
Established in 1929, Heinen’sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.
Job Summary
The Customer Relations Manager plays a key role in ensuring exceptional customer experiences by serving as the primary liaison between customers and internal teams. This role oversees daily customer service operations, resolves complex issues, drives process improvements, ensures timely and effective communication, and leads a small team to uphold the highest standards of excellent service. 
Key Responsibilities
<ul>
<li>Deliver exceptional customer service across phone, email, and online channels, ensuring professional and timely responses.</li>
<li>Resolve complex customer inquiries using critical thinking, problem-solving, and proactive follow-up.</li>
<li>Lead process improvements to enhance service quality, efficiency, and customer satisfaction.</li>
<li>Prepare and present monthly performance reports and scorecards to Heinen’s Leadership, highlighting key customer service metrics and trends.</li>
<li>Maintain internal training documents to reflect current and updated processes.</li>
<li>Oversee the integration and performance of customer service software and technology platforms.</li>
<li>Manage the Customer Relations content on the company website and coordinate related updates with internal teams.</li>
<li>Support production and distribution of printed materials for key programs such as Tasteful Rewards.</li>
<li>Train and support team members on internal systems, customer service protocols, and company programs.</li>
<li>Keep the team informed of relevant company initiatives, projects, and events.</li>
<li>Collaborate with cross-functional teams including Finance, Accounting, E-Commerce, Food Safety, Loss Prevention, and CRM on special projects.</li>
<li>Identify and recommend improvements to programs and technology, including customer service systems, E-Commerce solutions, survey programs, and reports. </li>
<li>Support customer store experience as key satisfaction liaison for product availability feedback. </li>
<li>Assist in new customer support technology, requirements gathering, testing, and rollout as needed. </li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in business administration or related field preferred.</li>
<li>5+ years of customer service experience, with at least 2 years in a leadership role.</li>
<li>Strong verbal and written communication skills with the ability to interact professionally at all levels.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).</li>
<li>Proven ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.</li>
<li>Strong leadership, problem-solving, and project management skills.</li>
<li>High level of professionalism, integrity, and discretion.</li>
<li>Flexibility to work occasional nights and weekends.</li>
<li>Commitment to providing strong customer support in all circumstances. </li>
</ul>

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
 Monday - Friday, 8 AM - 5 PM with evening and weekend work as required. 40 hours per week.

<h3>Job Description</h3>
Description\n
\n 
\n
Build your Career with an Industry Leader
\n
Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.
\n
The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills. 
\n
Why work at MCC: 
\n
<ul>\n
<li>Compensation: Competitive Compensation</li>
\n
<li>Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)</li>
\n
<li>Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays</li>
\n</ul>
\n
Responsibilities:
\n
<ul>\n
<li>Lead and model customer intimacy, championing the development of customer-focused solutions.</li>
\n
<li>Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.</li>
\n
<li>Build, develop and manage a high performing customer service team to support the short-term and long-term growth of our customers.</li>
\n
<li>Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, average response times, NPS, and customer effort.</li>
\n
<li>Provide input into capacity rationalization of new and existing business, working with sales, scheduling and division business optimization functions to meet fluctuating customer demands.</li>
\n
<li>Manage order entry process from start to finish, including but not limited to order entry system, production estimates, work and shipping/receiving instructions.</li>
\n
<li>Manage customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication, internally and to the customer.</li>
\n
<li>As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.</li>
\n
<li>Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis, as needed.</li>
\n
<li>Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.</li>
\n
<li>Model the company values. Conduct oneself in an appropriate, business-like and professional manner, building strong relationships both internally and externally.</li>
\n
<li>Support customer pricing function interactively by reviewing capabilities, capacity and estimates.</li>
\n
<li>Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.</li>
\n</ul>
\n\n
Qualifications:
\n
<ul>\n
<li>A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience</li>
\n
<li>Strong knowledge of manufacturing operations, methods and practices.</li>
\n
<li>This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful.</li>
\n
<li>Ability to travel within North America</li>
\n
<li>This position requires the incumbent to drive a motor vehicle, use color vision, hearing, sitting for prolonged periods, speaking and articulating, on a constant basis, stand walk use hands to finger, handle or feel; reach with hands and arms; talk and hear.</li>
\n
<li>This position requires the incumbent to stoop, kneel or crouch or and lift/ and or move up to 10 lbs. on an infrequent basis</li>
\n
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.</li>
\n
<li>The noise level in the work environment is minimal.</li>
\n</ul>
\n
Diversity &amp; Inclusion:
\n
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected]. 
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#LOUIND
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<h3>Job Description</h3>
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Depew, NY Address: 4960 Transit Road Pay: $21 - $22.50 / hour Job Posting: 09/18/2025 Job Posting End: 10/18/2025 Job ID:R0259044 
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.&nbsp;Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.&nbsp;You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.&nbsp;If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
<ul>
<li>Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis</li>
<li>Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time</li>
<li>Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities</li>
<li>Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards</li>
<li>Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges</li>
<li>Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture</li>
</ul>
Required Qualifications
<ul>
<li>Customer service experience, preferably in a food service, grocery or retail setting</li>
<li>Proven ability to multi-task and handle interruptions in a fast-paced environment</li>
<li>Computer skills</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience leading a team</li>
<li>Ability to quickly learn and adapt to new situations and subject matters</li>
</ul>
 
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
 +
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
 Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

<h3>Job Description</h3>
Job Description
Customer Service Manager – Hoffman Estates, IL $80,000 – $90,000 annually
For more than 80 years, our company has been a trusted provider of medical equipment, proudly serving patients and families throughout the region. Headquarters in Hoffman Estates, we have built a reputation for delivering reliable products, compassionate support, and exceptional customer care. From CPAP machines and oxygen equipment to other essential supplies, we are committed to making life easier and healthier for the people who depend on us.
As we continue to grow, we are looking for a Customer Service Manager to oversee our patient support team and ensure smooth communication from the first call to delivery and beyond. This individual will play a key role in maintaining the high level of service our customers have come to expect, while also improving systems, supporting our staff, and creating an outstanding experience for every client.
Responsibilities:
<ul>
<li>Lead, coach, and mentor a team of customer service representatives.</li>
<li>Oversee daily office operations including scheduling and coordinating equipment deliveries and service appointments.</li>
<li>Respond to customer inquiries and resolve issues with professionalism, empathy, and care.</li>
<li>Troubleshoot equipment and service-related issues, working with technical staff when needed.</li>
<li>Collaborate with delivery staff, technicians, and other teams to ensure smooth communication and service delivery.</li>
<li>Develop training programs and set service standards for team members.</li>
<li>Monitor performance metrics, call logs, and customer satisfaction feedback.</li>
<li>Handle escalated concerns and ensure timely resolution.</li>
<li>Prepare reports on team performance and customer experience.</li>
<li>Identify opportunities to improve processes, streamline workflows, and strengthen customer relationships.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 2 years of management or supervisory experience.</li>
<li>Strong leadership skills with the ability to train and motivate a team.</li>
<li>Excellent communication, organizational, and problem-solving abilities.</li>
<li>Experience troubleshooting equipment or coordinating technical support is a plus.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office Suite and Salesforce.</li>
</ul>

<h3>Job Description</h3>
About Group Bayport
Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers &amp; All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.
For more about Group Bayport, please visit: <a href="https://groupbayport.com/about-us/" target="_blank">https://groupbayport.com/about-us/</a>
LinkedIn: <a href="https://www.linkedin.com/company/groupbayport/mycompany/" target="_blank">https://www.linkedin.com/company/groupbayport/mycompany/</a>
 
Role Summary
This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in US and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport’s global business units.
 
In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service and design Advisor and will be responsible for overseeing payroll management and compliance for the service team.
 
Job Responsibilities
<ul>
<li>Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth.</li>
<li>Build and maintain strong working relationships with international customer service teams in US, India and Manila, ensuring consistent service standards and knowledge sharing.</li>
<li>Manage U.S Based Designers for Service, Support and Pre Order Queries</li>
<li>Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies.</li>
<li>Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality.</li>
<li>Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs.</li>
<li>Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements.</li>
<li>Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership.</li>
<li>Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, refund) metrics for all customer touchpoints.</li>
<li>Manage complex escalations and resolve customer issues, acting as final point of escalation when required.</li>
</ul>
 
Job Requirements
<ul>
<li>Bachelor’s Degree or equivalent in Business, Communications, Marketing or related field</li>
<li>5–10 years of team management experience in U.S.-based Customer Service Sales and Support Roles</li>
<li>Proven track record leading teams in U.S. and collaborating with international teams globally</li>
<li>Coordination across time zones as required</li>
</ul>
 
Behavioral Skills
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong organization and time management skills</li>
<li>Demonstrated leadership, coaching, and conflict resolution abilities</li>
<li>Ability to analyze complex issues and recommend process improvements</li>
<li>Strategic planning and project management skills</li>
<li>Commitment to high-quality customer experiences</li>
</ul>
 
Technical Skills
<ul>
<li>Strong experience managing service operations via CRM, chat, and phone systems</li>
<li>Oversee Payroll management and Staff rostering experience</li>
<li>Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics</li>
<li>Familiarity with onboarding creative/design team members preferred</li>
<li>Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce</li>
</ul>
 
Key Responsibility Areas (KRA) &amp; KPIs
<ul>
<li>Call Handling Efficiency (AHT) – Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality.</li>
<li>Customer Satisfaction (CSAT) – Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions.</li>
<li>First Response Time (FRT) – Ensure timely responses to all customer inquiries, adhering to SLA benchmarks.</li>
<li>Service Team Occupancy &amp; Utilization – Optimize workload distribution and productivity while maintaining employee well-being.</li>
<li>Quality Score (Interactions/Audits) – Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement.</li>
<li>Refund, Reship &amp; Review (RRR) Rate – Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact.</li>
<li>SLA Adherence &amp; Optimization – Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations.</li>
<li>Team Attendance &amp; Workforce Reliability – Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism.</li>
<li>Payroll Accuracy &amp; Compliance – Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies.</li>
<li>Attrition Management – Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements.</li>
</ul>
 
Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

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