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<h3>Job Description</h3>
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”
Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
Location:
1406 N Eaton St - Albion, Michigan 49224
Job Description:
Position Summary:&nbsp;
This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.&nbsp;
Here’s what you’ll do:&nbsp;&nbsp;
<ul>
<li>
Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.&nbsp;&nbsp;
</li>
<li>
Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.&nbsp;&nbsp;
</li>
<li>
Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.&nbsp;&nbsp;
</li>
<li>
Maintain familiarity with all products carried in the department as well as throughout the store.&nbsp;&nbsp;
</li>
<li>
Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.&nbsp;
</li>
<li>
Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.&nbsp;
</li>
<li>
Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.&nbsp;&nbsp;
</li>
<li>
Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.&nbsp;&nbsp;
</li>
<li>
Implement Our Winning Recipe and model our core values and competencies.&nbsp;&nbsp;
</li>
<li>
Be responsible for department management including staffing, training, performance management, and career development of associates.&nbsp;
</li>
<li>
Develop and monitor department goals.&nbsp;&nbsp;
</li>
<li>
Develop and monitor department forecasts, as required.&nbsp;&nbsp;
</li>
<li>
Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.&nbsp;
</li>
<li>
Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.&nbsp;
</li>
<li>
Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.&nbsp;
</li>
<li>
Develop and implement a plan that results in meeting company goals and key performance indicators.&nbsp;
</li>
<li>
Additional responsibilities may be assigned as needed.&nbsp;&nbsp;
</li>
</ul>
Here’s what you’ll need:&nbsp;&nbsp;
<ul>
<li>
High School Graduate (Required) or Equivalent (GED).&nbsp;&nbsp;
</li>
<li>
Two years of retail experience preferred.&nbsp;&nbsp;
</li>
<li>
One-year supervisory experience preferred.&nbsp;
</li>
<li>
Strong written and verbal communication, and bookkeeping skills.&nbsp;&nbsp;&nbsp;
</li>
<li>
Good organization, prioritization, decision-making, problem solving and conflict management skills.&nbsp;&nbsp;
</li>
<li>
Strong leadership abilities with capability to work in a hands-on environment.&nbsp;&nbsp;&nbsp;
</li>
<li>
Good strategic planning and business acumen skills.&nbsp;&nbsp;&nbsp;
</li>
<li>
Good knowledge of retail store operations; knowledge of retail management systems.&nbsp;&nbsp;&nbsp;
</li>
<li>
Proficient in Word, Excel and PowerPoint.&nbsp;&nbsp;&nbsp;
</li>
<li>
Depending on company location, ability to communicate in Spanish is highly desirable.&nbsp;&nbsp;
</li>
</ul>
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.&nbsp;
We are not able to sponsor work visas for this position.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $15.00 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!

Customer Service - Self Storage Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $15.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0298REM1

<h3>Job Description</h3>
Job Description
Job Posting: Commercial Lines Account Manager/CSR
Location: NW Oklahoma City / Edmond (mostly on-site, occasional remote flexibility)
Company: Sterling Management Group

Position Overview
We are seeking an experienced Commercial Lines Account Manager/CSR to join our team. This role involves both new business and existing account management, ensuring clients receive exceptional service while supporting producers with placement and growth opportunities. The ideal candidate is detail-oriented, proactive, and thrives in a professional &amp; team-oriented environment.

Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and service a book of commercial lines accounts across a range of industries.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support both new business and renewal processes.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle policy changes, endorsements, certificates, billing, claims assistance, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong client and carrier relationships through clear, professional communication.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with producers and other account managers to deliver seamless service and ensure client satisfaction.

Qualifications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; P&amp;C License required.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5-10+ years of Commercial Lines insurance experience preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Vertafore AMS360 strongly preferred.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail, organizational skills, and follow-through.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal and communication skills, both written and verbal.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage multiple priorities in a fast-paced environment.

Compensation &amp; Benefits
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive salary, commensurate with experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health insurance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Retirement plan.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Paid time off and holidays.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional development opportunities and licensing support.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supportive, team-focused environment.

How to Apply
If you are a motivated insurance professional looking to join a collaborative and client-focused agency, we’d love to hear from you. Please send your resume to <a href="mailto:work@smgins.com" target="_blank">work@smgins.com</a>

Account Manager/Customer Service Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $18.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.
All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers&nbsp;(where applicable)&nbsp;and the California Fair Chance Act. The job duties to be evaluated when assessing a candidate’s qualifications include the following:
Property Managers are responsible for:
<ul>
<li>Property Managers may be required to drive to multiple properties and perform bank cash deposits.</li>
<li>Property managers are expected to work alone; be responsible for opening and closing facilities; assist reservation and walk-in customers in renting storage spaces, including resolving issues and completing lease agreements; be responsible for company assets/property; and access customer accounts, including confidential and sensitive personal information, when responding to break-ins and delinquent accounts.</li>
<li>Property Managers will accept, enter, and accurately document all customer payments, ensuring that cash handling and deposits are conducted in accordance with company policy.</li>
<li>Property Managers will make scheduled delinquent calls, access customer personal information, execute lien sales, and administer transactions with Auction Vendors, including providing access to purchased space.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Profit sharing</li>
<li>Signing bonus</li>
<li>Vision insurance</li>
</ul>
 Valley Craft Industries is a family-owned company that has been doing business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently. Sign-on Bonus: $1,000 Compensation: Competitive salary Schedule: Monday to Friday 8:00 am - 5:00 pm What Were Looking For: CUSTOMER SERVICE MANAGER We are seeking a proactive, customer-centric leader to join our growing company and manage a group of dedicated customer service associates. As the Customer Service Manager, you will play a key role in delivering exceptional service by overseeing daily operations, driving team performance, and fostering a culture of continuous improvement. The ideal candidate thrives in a fast-paced, dynamic environment and is passionate about creating seamless customer experiences. On-site work position. JOB RESPONSIBILITIES 
<ul>
<li>Lead, coach, and inspire the customer service team to deliver outstanding service.</li>
<li>Develop and enforce customer service policies and standards for consistent delivery.</li>
<li>Identify and implement process improvements to enhance customer satisfaction.</li>
<li>Resolve escalated customer issues with professionalism and urgency.</li>
<li>Collaborate cross-functionally with Sales, Marketing, and Operations to align on customer requirements.</li>
<li>Champion the voice of the customer across the organization.</li>
<li>Conduct training to build team capabilities and product knowledge.</li>
<li>Manage customer expectations and service levels (KPIs, service levels).</li>
<li>Oversee department processes including quotes, order entry, product specifications, ISO records, returns and technical support.</li>
<li>Perform data audits and ensure accuracy in customer records.</li>
<li>Troubleshoot issues and develop practical solutions.</li>
<li>Maintain deep knowledge of Valley Craft products and services.</li>
<li>Foster a positive, communicative, and customer-first culture.</li>
<li>Provide feedback and insights to leadership for continuous improvement.</li>
<li>Support additional customer service needs and perform other duties as assigned.</li>
</ul>
 QUALIFICATIONS 
<ul>
<li>Bachelors degree (4+ years).</li>
<li>Minimum 2 years in customer service, with proven leadership experience.</li>
<li>Experience with CRM and ERP systems (Epicor preferred).</li>
<li>Background in manufacturing or material handling is a plus.</li>
<li>Strong communication skillswritten, verbal, and interpersonal.</li>
<li>Solid understanding of customer service principles and practices.</li>
<li>Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel.</li>
<li>Strong understanding of domestic and international shipping and freight terms is a plus.</li>
<li>Consultative, solution-based approach to customer service.</li>
<li>Sales support experience is a plus.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: $13.50 - $14.50 per hour 
Position Title: Customer ServiceManager
Reports to: Store Manager
Location: Clovis Community College, 417 Schepps Boulevard,Clovis, New Mexico,88101
Contract type: Full-Time, Permanent
Hours: 35-40 hours per week
Pay: $13.50 - $14.50 per hour
 
About BibliU
BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.
Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.
In late 2023, we acquired Texas Book Company (now BibliU Campus) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!
We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!
 
Position Overview
The Customer Service Manager reports directly to the store manager, working closely communicating needs in order to maintain appropriate inventory levels in textbooks, trade and general merchandise.
 
What you will be doing:
<ul>
<li>Engage all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs.</li>
<li>Assist in driving all aspects of store level sales and profitability.</li>
<li>Perform store opening and closing procedures in accordance with company policies.</li>
<li>Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.</li>
<li>Assist with merchandising (stock, markdowns, and visuals) of product in the store, in adherence to established visual standards.</li>
<li>Protect the security of cash, inventory and other company assets according to policies and procedures.</li>
<li>Maintain a safe and clean work environment.</li>
</ul>
 
What we are looking for
Must have:
<ul>
<li>1-2 years retail experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.</li>
<li>Excellent interpersonal and verbal communication skills.</li>
<li>Must be able to pass a background check.</li>
<li>Ability to effectively maneuver around the sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending ladder to stock and merchandise store.</li>
<li>Ability to lift 50 pounds.</li>
</ul>
 
Good to have:
<ul>
<li>Textbook experience preferred but not required </li>
</ul>
We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 $85,000/year 
***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***
 Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US 

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
 What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment 
 
Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***

<h3>Job Description</h3>
Job DescriptionSalary: 
Customer Service Manager
Location: Bowling Green, OH Reports To: Director of Sales
Overview: The Customer Service Manager will oversee all customer service operations, ensuring a responsive, professional, and solution-oriented experience for our customers, sales representatives, and partners. This role will also play a key part in maintaining product data accuracy and supporting the sales team with technical and administrative needs.
Key Responsibilities:
<ul>
<li>Oversee day-to-day customer service operations, including phone and email communication.</li>
<li>Ensure prompt, professional handling of all customer inquiries, orders, and issues.</li>
<li>Help to develop, document, and enforce customer service policies, procedures, and standards.</li>
<li>Serve as a primary resource for sales representatives, providing:
<ul>
<li>Sales order entry and support</li>
<li>Technical assistance and troubleshooting</li>
<li>Resolution of product-related issues</li>
</ul>
</li>
<li>Test products to replicate and report customer issues to management for resolution.</li>
<li>Create and maintain accurate product data, including UPCs, model numbers, and descriptions.</li>
<li>Conduct ongoing competitive analysis related to new products, pricing, and market positioning.</li>
<li>Assist with Available-to-Sell and sales reporting to support forecasting and inventory management.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of customer service or account management experience (preferably in consumer electronics, optics, or outdoor products).</li>
<li>Strong organizational and communication skills, both written and verbal.</li>
<li>Proficiency with ERP/CRM systems and Microsoft Office or Google Workspace.</li>
<li>Detail-oriented with strong problem-solving and analytical abilities.</li>
<li>Ability to thrive in a fast-paced, team-oriented environment.</li>
</ul>
Preferred Skills:
<ul>
<li>Experience with product testing or technical troubleshooting.</li>
<li>Familiarity with sales reporting and data analysis.</li>
<li>Background in the outdoor, shooting sports, or optics industry.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Title: Customer Service Manager
Department: Sales
Location: Fenton, MO
Reports To: VP of Sales and Marketing
Classification: Salary - Exempt
 
Position Summary:
We are seeking an experienced and motivated Customer Service Manager to lead and oversee our Inside Sales and Order Entry teams. This role is responsible for driving exceptional customer satisfaction, streamlining order processing, and supporting sales growth through effective leadership, process improvements, and cross-functional collaboration. The ideal candidate will combine strong people management skills with a solid understanding of customer service, sales operations, and order fulfillment.
The Customer Service Manager will manage a team of 5-8 personnel in the following functions: customer service, order entry, and inside sales (outbound and inbound telephone sales) personnel. This position will be responsible for establishing and measuring critical Key Performance Indicators for the department and ensuring customer satisfaction across all brands.
The ideal candidate will play a pivotal role in driving the group's sales and order execution performance, developing strong relationships with key customers, and translating market intelligence into actionable results. This is a high-impact, high-visibility position with direct influence over business performance.
Essential Job Duties:
Key Responsibilities:
<ul>
<li> Manage and provide leadership to the Inside Sales and Order Entry teams, ensuring alignment with company goals and customer expectations.</li>
<li> Develop, train, and coach team members to enhance performance, product knowledge, and customer engagement.</li>
<li> Monitor and evaluate team performance through KPIs, sales targets, order accuracy, and service metrics.</li>
<li> Oversee, order request to order processing ensuring accurate and timely order entry, pricing, and fulfillment.</li>
<li> Collaborate with Sales, Operations, Finance, and Supply Chain teams to resolve issues and improve processes.</li>
<li> Identify opportunities for process improvements that increase efficiency, accuracy, and customer satisfaction.</li>
<li> Handle complex customer inquiries, escalations, and problem resolution with professionalism and urgency.</li>
<li> Prepare reports and analysis on sales activities, order metrics, and customer service trends for senior management.</li>
<li> Implement and enforce policies, procedures, and best practices to maintain high service standards.</li>
<li> Support business growth by assisting with quotes, proposals, and customer communications as needed.</li>
<li> Oversee inside sales activities, including responding to customer inquiries, generating quotes, and supporting the sales team in achieving revenue targets.</li>
<li> Maintain responsibility for customer pricing updates, ensuring timely and accurate changes in line with company strategy and market conditions.</li>
</ul>
Strategic Growth &amp; Business Development
<ul>
<li> Develop and execute a annual sales plan to drive revenue growth and customer penetration in the Flow Control market segment.</li>
<li> Identify and pursue new business opportunities, leveraging voice of the customer, market dynamics, and competitive landscape insights.</li>
<li> Establish, manage, and track short- and long-term sales targets, ensuring alignment with organizational goals and growth initiatives.</li>
<li> Drive a organization that pursues outgoing calls to current and potential new customers to grow sales</li>
</ul>
Customer Engagement &amp; Relationship Management
<ul>
<li> Develop and maintain strong, long-lasting relationships with both existing and targeted strategic customers.</li>
<li> Serve as the primary point of contact for key accounts, ensuring frequent and proactive communication, account reviews, and satisfaction follow-up.</li>
<li> Partner with internal teams, including engineering, operations, and product management, to ensure tailored solutions that meet or exceed customer expectations.</li>
<li> Develop a automated data entry platform.</li>
</ul>
Performance &amp; Forecasting
<ul>
<li> Deliver a 12-month forecast to the VP of Sales, providing accurate visibility into expected demand and helping guide production and supply chain planning.</li>
<li> Regularly report on territory progress, sales activity, pipeline development, and market feedback using CRM tools and business dashboards.</li>
<li> Own individual sales targets and exceed quota through disciplined pipeline management, closing strategies, and performance monitoring.</li>
</ul>
Required Education:
<ul>
<li>Bachelor's degree in Business, Sales, or related field (or equivalent experience).</li>
</ul>
Required Experience/Skills:
<ul>
<li> 5+ years of experience in customer service, inside sales, or order management, with at least 2 years in a leadership role.</li>
<li>Strong leadership and team development skills with a track record of managing high-performing teams.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Proficiency in CRM systems, ERP/order entry software, and Microsoft Office Suite.</li>
<li>Strong problem-solving and analytical skills with attention to detail.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>A background in automated data entry is a plus</li>
<li> Strong verbal and written communication skills</li>
</ul>
Performance Metrics:
<ul>
<li>Individual sales growth vs. target</li>
<li>New customer acquisition and retention rates</li>
<li>Forecast accuracy</li>
<li>Contribution to segment P&amp;L</li>
<li>Drive material margin growth</li>
</ul>
About Control Devices, LLC
Control Devices, LLC ("Control Devices" or "CD") is a leading designer &amp; manufacturer of high-quality flow control valves, condensate removal traps, related components &amp; accessories serving the compressed air, pressure washer, vehicle systems, fire protection, specialty gas, &amp; the industrial, agricultural &amp; food service float valve markets. CD prides itself in the ability to design, innovate &amp; manufacture flow control valves for custom applications &amp; offers a line of standard products that has grown over the years. CD is based in Saint Louis, MO &amp; its products are sold on a global basis to O.E.M.'s, Distributors &amp; End Users.
CD offers competitive compensation, a comprehensive benefits package, paid time-off, steeled-toed shoes reimbursement, casual dress work environment, and a solid 401(k) retirement plan to promote financial security.
Control Devices, LLC provides is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
All offers of employment with Control Devices are contingent upon successful completion of a Background Check and Drug Screen.

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