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<h3>Job Description</h3>
Job Description
NOW HIRING –Bilingual (English/Spanish) Customer Service &amp; Field Operations Manager
Molly Maid of Lawrenceville, Norcross and Snellville
What We Offer
<ul>
<li>Full-time position, Monday–Friday (40–45 hrs/week)</li>
<li>Pay starting at&nbsp;$16/hour&nbsp;+ bonuses</li>
<li>Stable schedule and supportive team culture</li>
<li>Paid vacation &amp; National paid holidays</li>
<li>Advancement opportunities &amp; ongoing training</li>
<li>Use Company car during working hours&nbsp;(gas &amp; insurance included)</li>
<li>Branded, comfortable uniforms</li>
</ul>
What You’ll Do
<ul>
<li>Customer Service &amp; Scheduling&nbsp;– Answer phones, assist customers with scheduling, confirm appointments, and ensure all customer preferences are documented.</li>
<li>In-Home Estimates&nbsp;– Visit customers’ homes to assess cleaning needs, explain services, provide an estimate, and answer any questions.</li>
<li>Customer Relations&nbsp;– Communicate with customers in a friendly, professional manner, respond to concerns, and ensure their satisfaction.</li>
<li>Operations &amp; Field Management&nbsp;– Lead daily morning meetings, set teams up for success, and monitor team performance throughout the day.</li>
<li>Quality Control&nbsp;– Visit customers’ homes to check work quality, coach staff, and celebrate successes while providing constructive feedback.</li>
<li>Team Development&nbsp;– Support, train, and motivate team members to follow processes and exceed customer expectations.</li>
</ul>
This Job is Perfect For You If You…
<ul>
<li>Enjoy balancing office work with field visits</li>
<li>Thrive in a customer-focused environment</li>
<li>Like training and leading a team</li>
<li>Take pride in attention to detail and problem-solving</li>
<li>Are comfortable following proven processes while adding your personal touch</li>
</ul>
Requirements
<ul>
<li>Fluent in English &amp; Spanish</li>
<li>18 years of age or older</li>
<li>Valid GA driver’s license with a good driving record</li>
<li>Legally authorized to work in the U.S.</li>
<li>Strong phone and communication skills</li>
<li>Prior cleaning, customer service, or operations experience preferred</li>
<li>Ability to pass a background check</li>
<li>Available Monday–Friday, 7:30 AM – 5:00 PM or later and some Saturdays</li>
</ul>
Ready for a fresh start where you can be your best?
If that’s you, APPLY TODAY!
Text on This Number to start your Application today
<ul>
<li>Text "Jobs" to 770-790-3139</li>
</ul>
 
- Principals only. Recruiters, please don't contact this job poster.
- Please do not contact job poster about other services, products, or commercial interests.

Customer Service & Field Operations Manager

<h3>Job Description</h3>
Job Description
The Jayvon Wilkerson Agency in Mansfield, TX is hiring a Full-Time Customer Service Sales Representative/Office Manager! Were looking for a motivated, people-focused individual who enjoys building relationships and helping others. This role offers great income potential, career growth, and the chance to make an impact by matching customers with the coverage that fits their needs.
 
General Lines Texas Property &amp; Casualty license must be active to be considered.
 Benefits
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
 Responsibilities 
<ul>
<li>Welcome every customer to the office with professionalism and a positive attitude.</li>
<li>Assist customers with policy updates and changes.</li>
<li>Collect and organize all necessary trailing documents.</li>
<li>Manage incoming claim calls and ensure timely follow-up.</li>
<li>Prepare and provide Evidence of Insurance as needed.</li>
<li>Record all customer interactions accurately in eAgent.</li>
<li>Accept and process customer premium payments.</li>
<li>Respond promptly to incoming phone calls.</li>
<li>Stay current with underwriting, rating, and compliance guidelines.</li>
<li>Meet or exceed phone time and sales activity expectations set by management.</li>
<li>Coordinate and schedule appointments for the sales team with prospective clients.</li>
</ul>
 
 Requirements 
<ul>
<li>Maintain an energetic, positive, and enthusiastic attitude.</li>
<li>Be a proactive self-starter with a strong sense of urgency.</li>
<li>Demonstrate the ability to multitask, follow through, and stay organized.</li>
<li>Work confidently and effectively both independently and as part of a team.</li>
<li>Show strong problem-solving skills and attention to detail.</li>
<li>Exhibit excellent spelling, grammar, and communication abilities.</li>
<li>A Property &amp; Casualty insurance license is required. </li>
<li>A Life &amp; Health Insurance license is preferred. </li>
</ul>

Customer Service Representative / Office Manager

<h3>Job Description</h3>
Job DescriptionSalary: $12.50 - $13.00 per hour 
Position Title: Customer ServiceManager
Reports to: Store Manager
Location: Gateway Technical College (Kenosha) 3520 30th Avenue,Kenosha, Wisconsin,53144
Contract type: Full-Time, Permanent
Pay: $11.00 - $14.00 per hour (depending on experience)
 
About BibliU
BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales.
Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 150% YoY growth in the last three years. Last year, we raised $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises.
In late 2023, we acquired Texas Book Company (now BibliU Campus) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US! Since the addition of BibliU Campus, we have seen a dramatic increase in customers due to a much improved product market fit. We are very excited about our growth and are expanding the team to meet our new market potential!
We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials!
 
Position Overview
The Customer Service Manager reports directly to the store manager, working closely communicating needs in order to maintain appropriate inventory levels in textbooks, trade and general merchandise.
 
What you will be doing:
<ul>
<li>Engage all customers to identify their needs and utilize product knowledge to offer solutions and meet their needs.</li>
<li>Assist in driving all aspects of store level sales and profitability.</li>
<li>Perform store opening and closing procedures in accordance with company policies.</li>
<li>Perform various sales and register transactions including ringing purchases, processing of cash or credit payments and counting money.</li>
<li>Assist with merchandising (stock, markdowns, and visuals) of product in the store, in adherence to established visual standards.</li>
<li>Protect the security of cash, inventory and other company assets according to policies and procedures.</li>
<li>Maintain a safe and clean work environment.</li>
</ul>
 
What we are looking for
Must have:
<ul>
<li>1-2 years retail experience with a proven ability to demonstrate a passion for extraordinary customer service and sales.</li>
<li>Excellent interpersonal and verbal communication skills.</li>
<li>Must be able to pass a background check.</li>
<li>Ability to effectively maneuver around the sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending ladder to stock and merchandise store.</li>
<li>Ability to lift 50 pounds.</li>
</ul>
 
Good to have:
<ul>
<li>Textbook experience preferred but not required </li>
</ul>
We strongly encourage candidates of all different backgrounds, experiences and identities to apply. Each new hire is an opportunity for us to bring in a different perspective and BibliU is committed to building an inclusive and supportive workplace where everyone can do rewarding work.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 $85,000/year 
***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***
 Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US 

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
 What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment 
 
Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***

<h3>Job Description</h3>
Job DescriptionSalary: $75,000 
Customer Service Manager About Us: The 1916 Company is the worlds leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collectors Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry both new and pre-owned by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Companys vibrant community extends from coast to coast and around the world Position Overview: The Customer Service Manager serves as a key leader in ensuring exceptional post-sale experiences for clients of The 1916 Company. This role is responsible for overseeing the customer service team, supporting sales traders, and maintaining strong relationships with clients and repair centers. The ideal candidate will drive service excellence, streamline communication processes, and lead continuous improvements across customer interactions. Objectives: The objective of the Customer Service Manager is to lead and develop a high-performing service team that delivers exceptional client support and fosters lasting relationships. This role plays a critical part in resolving complex inquiries, managing escalations, optimizing workflows, and enhancing overall customer satisfaction. Key Responsibilities Manage and mentor a team of customer service administrators Serve as the primary escalation point for high-value or complex client issues Oversee client communications post-sale, ensuring clarity, professionalism, and consistency Collaborate with repair centers to resolve repair issues and align on service timelines Ensure timely and accurate entry of work orders, estimates, and billing through CRM systems Monitor factory ETAs and ensure client expectations are managed accordingly Develop and implement strategies to enhance service quality and team efficiency Oversee photographic documentation and record-keeping of client watches Maintain and improve standard operating procedures for communication and service delivery Coordinate and approve shipping logistics for repairs and returns Analyze customer feedback to identify trends and opportunities for improvement
Skills and Qualifications 3+ years of experience in customer service, with at least 1 year in a supervisory or managerial role Strong leadership and coaching abilities Exceptional verbal and written communication skills Proficient in CRM tools; Salesforce experience preferred Proven ability to resolve issues with a customer-first mindset Highly organized with strong attention to detail Able to prioritize and manage multiple responsibilities in a fast-paced environment Analytical mindset with a focus on continuous improvement and service metrics
EEO statement The 1916 Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
Position Overview
American Standard Circuits is seeking a dynamic and results-driven Customer Service Manager to lead and elevate our customer experience strategy. This role will be instrumental in creating a world-class customer service organization by overseeing and optimizing the performance of both the Customer Service Representative (CSR) team and the Quoting team. The ideal candidate will bring a strong mix of leadership, operational excellence, and a deep passion for customer satisfaction in a fast-paced manufacturing environment.
Key Responsibilities:
<ul>
<li>Develop and implement a customer service vision that delivers exceptional support throughout the customer lifecycle—from initial inquiry through final delivery.</li>
<li>Lead, mentor, and manage the Customer Service and Quoting teams to ensure prompt, accurate, and customer-focused communication and engagement.</li>
<li>Monitor key performance metrics (e.g., response times, quote turnaround, on-time delivery communication) and drive continuous improvement initiatives.</li>
<li>Collaborate with Sales, Engineering, and Production to ensure alignment and seamless handoffs between departments.</li>
<li>Standardize customer service processes and tools to support scalability and efficiency.</li>
<li>Resolve escalated customer issues with urgency and professionalism, always prioritizing customer retention and satisfaction.</li>
<li>Oversee the quoting process to ensure pricing accuracy, timeliness, and consistency with internal cost models.</li>
<li>Partner with leadership to identify technology solutions and automation opportunities to enhance the customer experience.</li>
<li>Create training and development plans to grow team capabilities and improve service delivery.</li>
<li>Support the integration of new business units and customers post-merger, ensuring consistent and high-quality experience.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).</li>
<li>5+ years of customer service or sales operations leadership experience, preferably in the electronics manufacturing or PCB industry.</li>
<li>Proven track record of building and leading high-performing teams.</li>
<li>Strong understanding of customer relationship management tools, quoting systems, and ERP platforms.</li>
<li>Excellent communication, organizational, and conflict-resolution skills.</li>
<li>Analytical mindset with the ability to use data to drive decisions and performance improvement.</li>
<li>Experience in continuous improvement methodologies (Lean, Six Sigma, etc.) is a plus.</li>
</ul>
What We Offer:
<ul>
<li>A leadership role with significant influence on company success and customer satisfaction.</li>
<li>A collaborative, growth-oriented environment in a technologically advanced manufacturing company.</li>
<li>Competitive compensation and benefits package.</li>
<li>The opportunity to shape the future of customer experience at a leading North American PCB manufacturer.</li>
</ul>
PHYSICAL DEMANDS
Ability to communicate with customers, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.
WORK ENVIRONMENT
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor. 
 This is an in-office position with flexible start/finish times.

<h3>Job Description</h3>
Job Description
We’re looking for a Customer Service Manager who’s obsessed with client success, thrives in fast-paced environments, and wants to make a real impact every single day.
 
In this role, you’ll serve as the main point of contact for a portfolio of property owners and residents, ensuring their experience is smooth, responsive, and results-driven. While this position carries many responsibilities of a traditional Property Manager, we’re hiring for attitude over industry — if you’re great at communication, organization, and solving problems under pressure, we can teach you the real estate side.
 
You’ll lead with empathy, follow through with urgency, and play a key role in client retention and long-term satisfaction. If you want to be part of a growing, modern real estate company that values initiative, culture, and service — we want to hear from you.
Compensation:
$50,000 - $65,000 yearly
Responsibilities:
<ul>
<li>Serve as the primary point of contact for property owners and residents, ensuring all questions and concerns are resolved quickly and professionally</li>
<li>Manage a portfolio of rental properties, overseeing day-to-day communication, lease compliance, work orders, and vendor coordination</li>
<li>Drive customer satisfaction and retention by delivering proactive updates, setting clear expectations, and following through with urgency</li>
<li>Collaborate with internal team members (leasing, maintenance, accounting) to ensure a smooth, consistent experience for every client</li>
<li>Monitor portfolio performance and identify opportunities to improve service, reduce churn, and increase renewal rates</li>
<li>Document all communication, issues, and resolutions accurately in our systems (AppFolio, LeadSimple, etc.)</li>
</ul>
Qualifications:
<ul>
<li>Exceptional communication and interpersonal skills — able to manage tough conversations with professionalism and empathy</li>
<li>Highly organized and detail-oriented with the ability to manage multiple tasks and deadlines without dropping the ball</li>
<li>Proven ability to resolve customer issues and create positive client experiences under pressure</li>
<li>Comfortable using tech tools and platforms (we’ll train you on ours — AppFolio, LeadSimple, etc.)</li>
<li>Self-starter with a strong sense of ownership, accountability, and urgency</li>
<li>Prior experience in customer service, account management, hospitality, or operations strongly preferred — property management experience is a bonus, not a requirement</li>
</ul>
About Company 
If you're the kind of person who loves helping others, solves problems with a smile, and thrives in a fast-moving environment, you’ll fit right in here.
We’re not just a property management company. We’re a team on a mission to simplify real estate investing and strengthen communities. What makes us different? It starts with THE CUT — our six core pillars: Trust, Hospitality, Empowerment, Creativity, Urgency, and Tribe.
Here, you’re trusted to take ownership, empowered with tools and training, and surrounded by a team that supports you. We reward initiative, celebrate wins, and believe in doing work that matters.
No micromanaging. No corporate red tape. Just smart, motivated people solving problems, helping clients, and growing every day.
If you want to be part of a company that values speed, creativity, and team culture — and you’re ready to make an impact — we want to hear from you.

<h3>Job Description</h3>
Job Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred
Reporting Relationship This position reports to the General Manager
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays.
Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
 Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job DescriptionDescription:
The Manager serves as a key leader within the Servicing Department, providing vision, leadership, and operational oversight for the Resolution Services division. This role is responsible for the day-to-day management of the Tax Analysts, Licensed Tax Professionals, and client servicing team, ensuring high-quality service delivery and effective case resolution in alignment with established processes and procedures. The position drives team performance, fosters a positive and productive client experience, and promotes stable leadership through dynamic decision-making, clear communication, and strategic planning. This leader also oversees the development, implementation, and continual improvement of servicing procedures, ensuring both operational excellence and client satisfaction.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Act as an escalation point for resolving the most difficult customer issues.
· Responsible for creating and implementing procedures and processes.
· Communicates with clients, direct reports, and other departments to ensure quality service delivery and customer satisfaction.
· Develop, implement, and continuously improve servicing procedures, call monitoring, quality assurance programs, and performance scorecards aligned with key performance indicators (KPIs).
· Monitor call center operations, ensuring adequate coverage, effective scheduling, and real-time adjustments, while analyzing trends and data to drive operational improvements, service quality, and revenue growth.
· Lead hiring, training, coaching, performance management, and professional development of the team, identifying skill gaps and implementing effective training solutions.
· Drive initiatives through performance management with the team and organizationally, that contribute to long-term operational excellence.
· Create an environment of excitement, goal orientation, innovation and encourage team motivation.
· Acts in a manner consistent with the rules and standards of both his/her governing professional organization and IRS Circular 230, and provides oversight and guidance to all reports to ensure their compliance with these standards per respondent superior
· Provide technical leadership and guidance to Tax Analysts and Licensed Tax Professionals, serving as a subject matter expert in tax collections, IRS resolution, and relevant tax laws, ensuring adherence to professional standards and IRS Circular 230 requirements.
· Perform other tasks as assigned.
Requirements:
EDUCATION AND EXPERIENCE:
<ul>
<li>Strong Preference to be one of the following: Licensed Attorney in good standing with the Bar of a US Jurisdiction, Enrolled Agent in good standing and authorized to practice with the Internal Revenue Service, or Certified Public Accountant in good standing with a US Jurisdiction</li>
<li>BS degree in business administration or a related field or equivalent experience.</li>
<li>5+ years in leadership position</li>
<li>Must have at least 5 years of related experience in a call center.</li>
</ul>
SKILLS, KNOWLEDGE, AND ABILITIES:
· Ability to lead and motivate a large team in a fast-paced environment.
· Committed to continuous education through workshops, seminars, and conferences.
· Strong decision-making abilities.
· Ability to analyze performance trends and issue feedback and/or plans of action for developmental purposes.
· Exceptional verbal and written communication skills.
· Customer service focused mindset.
· Proficiency with the MS Office Applications.
· Ability to drive results and manage change.
· Strong analytical skills with the ability to think tactically and have proven problem-solving skills.
· Proven experience in successful management of teams and processes
· Intricate knowledge of IRS policy, revenue rules, and laws pertaining to tax, tax collection, taxpayer rights, and practitioner responsibilities

<h3>Job Description</h3>
Job Description
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and Responsibilities:
• Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
• Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associate while functioning as a Customer Service Manager
• Performs all duties as directed by managers 
Qualifications
• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card 
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas
*The pay range for this position is $19.00-$24.00
Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

154,687 Customer Service Manager Jobs