<h3>Job Description</h3>
Job Description
Guest Service Manager
<ul>
<li>Location: On-site,Running Aces Casino - 15201 Running Aces Blvd, Columbus, MN 55025</li>
<li>Schedule: Full time </li>
<li>Perks: Medical, Vison, and Dental Benefits for full-time positions, 401k, employee discount, Paid Time off (PTO, sick, bereavement, and holidays)</li>
</ul>
Purpose of the Guest Service Manager:
The Guest Service Manager will ensure proper training and supervision of all Aces Rewards personnel, to deliver prompt, courteous service in a manner that complies with Running Aces standards and company policies and procedures. This is a career-oriented position that will build management skills.
Essential Duties and Responsibilities
<ul>
<li>Manage all Aces Rewards Front Desk staff, including scheduling, attendance, performance, timesheets, training, corrective action, etc.</li>
<li>Planning promotions and execution of drawings.</li>
<li>Ensure appropriate staffing of promotions and events.</li>
<li>Ensuring that the Front Desk staff have all the knowledge possible for the entire building.</li>
<li>Building monthly kiosk offers and promotion development.</li>
<li>Verifying monthly mailers (active, new member, birthday, etc.)</li>
<li>Maintain inventory of all things Retail each month and ordering new sale items.</li>
<li>Run and analyze reports for coupon redemptions, mailers and play histories.</li>
<li>Maintain Marketing back up invoices.</li>
<li>Assist with Hotel billing auditing.</li>
<li>Manage tier card level exceptions.</li>
<li>Assist and handle exclusions and reinstatements.</li>
<li>Fill in at the Front Desk as needed.</li>
<li>Create a fun, welcoming and inviting atmosphere and culture for both staff and guests</li>
<li>Oversee and coordinate assigned shifts and ensuring full coverage at the front desk</li>
<li>Other duties as assigned.</li>
</ul>
Skills/Requirements:
<ul>
<li>2 years of hospitality or customer development experience preferred.</li>
<li>2 years supervisory experience preferred.</li>
<li>2 years in sale position or outbound guest relations preferred.</li>
<li>Proficiency with computers and Microsoft Office Suite including Excel, Word and Outlook.</li>
<li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members</li>
<li>This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities</li>
<li>Must possess the ability to obtain a Minnesota Racing Commission gaming license</li>
</ul>
Physical, intellectual and environmental conditions:
<ul>
<li>Ability to work in a crowded and noisy environment.</li>
<li>Strong organizational and multitasking skills while developing and managing projects.</li>
<li>Must be able to stand, walk and sit for extended periods of time. </li>
<li>Must be able to professionally resolve conflicts with guests and employees.</li>
<li>Ability to work alone and in a team setting, not always during “regular” business hours.</li>
<li>Knowledgeable of Company policies and procedures, including fire and safety regulations.</li>
</ul>
Additional Notes
<ul>
<li>Must be present on site for this position.</li>
</ul>
We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations

Guest Service Manager

<h3>Job Description</h3>
Job Description
Overview
Guest Service Requirement

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. 

Position Summary

Reporting to the Slot Operations Manager, the Slot Operations Assistant Manager will assist Slot Operations Manager and help lead the casino floor as the ongoing operation at Hard Rock. The position will oversee Slot Operations.
 
Responsibilities
Essential Functions 

<ul>
<li>Responsible for supporting the Slot Operations Manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.</li>
<li>Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.</li>
<li>Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.</li>
<li>Implements strategies and leads initiatives to continuously improve guest service and customer service scores.</li>
<li>Evaluates staffing and scheduling to meet business demands.</li>
<li>Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved.</li>
<li>Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.</li>
<li>Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.</li>
<li>Proactively recognizes, rewards and celebrates outstanding examples of employee performance.</li>
<li>Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.</li>
<li>Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower.</li>
<li>Implements initiatives to improve the employee experience and employee opinion ratings.</li>
<li>Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines.</li>
<li>Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.</li>
<li>Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.</li>
<li> Any and all other job duties as assigned</li>
</ul>
 
Qualifications
Knowledge, Skills &amp; Abilities
<ul>
<li>Demonstrates ability to communicate effectively, both verbal and written</li>
<li>Demonstrates ability to deal effectively with employees at all levels</li>
<li>Strong organizational and analytical skills</li>
<li>Computer Literacy</li>
<li>Ability to handle complex and emotional issues</li>
<li>Act as a role model to other employees and always leads by example</li>
<li>Adhere to all regulatory, company and department policies and procedures</li>
<li>Must project professionalism and possess excellent verbal and written communication skills</li>
<li>Professional appearance</li>
<li>Team Player</li>
</ul>

Education and Experience

<ul>
<li>Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.</li>
<li>Must possess strong managerial, coaching and leadership skills.</li>
<li>Strong gaming, managerial and administrative skills.</li>
<li>2 to 4 years’ experience in Casino/Gaming Operations</li>
<li>At least 2 years supervisory experience in a Casino Environment</li>
</ul>

SHIFT MANAGER - SLOT

<h3>Job Description</h3>
Job Description
Summary
Responsible for supervising and administering operations for the Food Outlet, assist in the coordination of new ideas in guest service, service training and product enhancement. 
Duties/Responsibilities
<ul>
<li>Manages, assigns and directs work assignments, mentors and evaluates Team Members.</li>
<li>In charge of interviewing, hiring, and training employees; appraising performance; rewarding and disciplining Team Members.</li>
<li>Addressing complaints from guests and Team Members; and resolving problems in accordance with department policies with guidance and support from the General Manager.</li>
<li>Applies positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.</li>
<li>Ensures compliance with policies and procedures, Gaming Commission regulations, and internal controls.</li>
<li>Formulates and administers departmental budget.</li>
<li>Develops annual goals and objectives.</li>
<li>Instructs in operation procedures, policies and guest relations.</li>
<li>Develops pricing and evaluates regularly to ensure guests’ needs are met.</li>
<li>Ensures excellent quality product and service is delivered.</li>
<li>Carries out Managerial responsibilities in accordance with the organization's policies and procedures. </li>
<li>Protects the assets of Soboba Resort Casino and maintains confidentiality and integrity when accessing team member information maintained in departmental files/systems. </li>
<li>Instill budgetary controls using established budget on an everyday basis. </li>
<li>Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.</li>
<li>Perform special projects and other responsibilities, tasks, or duties as requested.</li>
</ul>
Supervisory Responsibilities 
<ul>
<li>Assist hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li>
<li>Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</li>
<li>Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.</li>
<li>Speak with others using clear and professional language. </li>
<li>Develop and maintain positive working relationships with others; support team to reach common goals. </li>
</ul>
Education / Qualifications
<ul>
<li>Must be 21 years of age, or older.</li>
<li>High School diploma or equivalent required.</li>
<li>Any combination of education, experience and training that provides the required knowledge, skills, and abilities.</li>
<li>Two (2) years experience in front of the house operation, required.</li>
<li>Two (2) years- three (3) years experience in a Supervisory capacity or above required.</li>
<li>Gaming or Hospitality experience preferred.</li>
<li>Cash handling experience required.</li>
<li>Must be able to provide evidence of eligibility to work in the United States of America.</li>
</ul>
Certificates, licenses and registration
<ul>
<li>Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. </li>
<li>Required to submit to and obtain negative results on all drug and/or alcohol testing.</li>
<li>Tips Certification, which can be obtained through on-site courses.</li>
<li>Ability to obtain and maintain a Food &amp; Beverage Handlers Card from Riverside County. </li>
</ul>
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 
<ul>
<li>401k Plan </li>
<li>Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance</li>
<li>Medical, Dental &amp; Vision paid for the employee </li>
<li>Employee Assistance Program </li>
<li>Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) </li>
<li>Paid Time Off </li>
</ul>
Soboba Casino Resort Team Member Recognition including, but not limited to:
<ul>
<li>Reward and Recognition Program (Quarterly, and Annually) </li>
<li>Team member Incentives </li>
<li>Discounted Team member meal </li>
</ul>

Restaurant Manager

<h3>Job Description</h3>
Job Description
Closing Date: October 2, 2025, at 4:00 PM
Salary: Depending on Experience (DOE)
This position is with providing management to all levels of the beverage department and will assist with actively supervising, coaching, counseling, directing, training and mentoring beverage team in meeting and exceeding quality standards, as well as demonstrating the GILA WAY.
Essential Duties and Responsibilities:
<ul>
<li>Promotes and provides excellent guest service experiences to both internal and external guests.</li>
<li>Responsible for all aspects of the effective beverage management within a casino environment.</li>
<li>Ensure total compliance with all responsible alcohol service policies.</li>
<li>Effectively and compliantly addresses any alcohol service or compliance issues; Immediately investigates, documents and reports all issues or findings to management. </li>
<li>Responsible for completing documentation of employee performance and attendance issues in accordance with Enterprises' policy and practice. </li>
<li>Assist with supervising team members on the proper instructions of alcohol handing, cash handling and workplace safety rules.</li>
<li>Assists with providing on-going direction, supervision and mentoring to staff. Monitor product quality and ensures high level of guest service. </li>
<li>Responsible for troubleshooting technical problems with MICROS Point of Sale (POS) systems, from both a hardware and software perspective. </li>
<li>Responsible for supervising the opening, closing and balancing of any and all accounting practices, as necessary. </li>
<li>Generates employees schedules and verifies employee time for all bar outlets. </li>
<li>Responsible for the on-going training, development, mentoring and supervision of hourly team members, as directed by department management. </li>
<li>Responsible for the management of events from set-up to tear down, including handling all communication with hourly team members and guests. </li>
<li>Hands-on approach to serving times, quality and execution. </li>
<li>Protects branded concepts through audits and compliance processes.</li>
<li>Stays up-to-date with industry trends. Analyzes shift activity for areas of efficiency or improvement. Seek opportunity for innovation and upselling. Recommends service or product improvements to management. </li>
<li>Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management level positions. </li>
<li>Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.</li>
<li>Performs other special projects and duties as assigned.</li>
</ul>
Supervisory Responsibilities
Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; Planning, assigning, and directing work; Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
Skills/ Requirements
<ul>
<li>High School Diploma or equivalent required.</li>
<li>Prior experience in food and beverage management required.</li>
<li>Experience working in a fast paced high volume bar, restaurant or nightclub is preferred. </li>
<li>In-depth wine, beer and spirituous liquor knowledge preferred. </li>
<li>Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale cash/credit transactions, cash reconciliation and product inventory. </li>
<li>Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. </li>
<li>Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.</li>
<li>Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.</li>
<li>Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.</li>
<li>Strong interpersonal and communication skills, both written and oral. </li>
<li>This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.</li>
</ul>
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Beverage Assistant Manager

<h3>Job Description</h3>
Job Description
The Wyndham Garden located in York, Pennsylvania is currently hiring for the role of Front Office Manager. This position requires open availability (coverage majority 3pm-11pm) including weekends and holidays.
The Front Office Manager primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Provides technical support to front desk and housekeeping and maintenance staff when needed. The Front Office Manager will act as a role model, sharing expertise and knowledge while continually inspiring the front desk associates. Is responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Monitors Night Audit function to ensure hotel ledgers are balanced. In addition, will ensure that all guests are satisfied when complaints arise. Guest Service is the number one focus in this role. If hired a detailed technical skills and service training document will be reviewed and a request will be made of the employee to sign and acknowledge technical and service training standards and expectations as well as a copy of this job description. 
DUTIES AND RESPONSIBILITIES (in summary, but not limited to): 
- Ensures Outstanding customer care at all times. 
- Maintains a friendly, professional, cheerful and courteous demeanor at all times. 
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. 
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. 
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. 
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.
- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 
- Adheres to company credit limit policies. 
- Allocates rooms to expected arrivals after checking the guests preferences and special requests. 
- Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc. 
- Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. 
- Cross checks all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures. 
- Participates in setting yield management strategies, marketing programs and rates.
- Performs other duties as assigned, requested or deemed necessary by management. 
- Ensures Front desk log book and hotel log book is always updated and acted upon. 
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. 
- Participates in hotel committees and task force assignments. 
- Assists all departments in servicing the guests especially during high volume periods. 
- Takes responsibility in the absence of the Hotel General Manager. 
- Produces hotel front desk schedules.
- Participates in the budget and forecast reporting. 
- Ensures time and attendance policies and payroll are accurately reflected.
- Attends meetings as required. 
- Ensures front desk supplies are stocked and computer equipment functioning properly.
- Oversees the business center and ensures the area is clean and guest ready at all times.

Front Office Manager

<h3>Job Description</h3>
Job Description
Do you have experience in Video Surveillance or Loss Prevention and are ready to take your career to the next step? Apply now for this rare opportunity at Mark Twain Casino. 
EMPLOYEE BENEFITS INCLUDE:
<ul>
<li>Free Food, Employee Discounts, Team Celebrations, Awards, and more...</li>
<li>Paid Time Off (PTO) earned each pay period for Full-Time Team Members.</li>
<li>Paid Holidays for Full-Time Team Members</li>
<li>Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members</li>
<li>401(k) with Company Match</li>
<li>Free Life Insurance for Full-Time Team Members</li>
<li>Optional Coverage you can buy: Short and Long Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance.</li>
<li>Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.</li>
</ul>
JOB DUTIES
SUMMARY: 
Responsible for the security and integrity of all games, and to protect the company’s assets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ol>
<li>Responsible for the safety and security of guests and employees.</li>
<li>Protect the company’s property and assets.</li>
<li>Perform all surveillance related duties for the casino and property.</li>
<li>Supervise, schedule and train surveillance observers.</li>
<li>Surveillance observation of sensitive areas.</li>
<li>Provide closed circuit television monitoring for all money drops and collections.</li>
<li>Operate the closed circuit television monitoring system.</li>
<li>Casino floor games protection.</li>
<li>Write complete and accurate reports.</li>
<li>Perform any reasonable request made by management.</li>
<li>Meet attendance requirements of the job and adhere to policy and procedure.</li>
<li>Keep work areas clean and free of safety hazards, debris and litter.</li>
<li>Perform all job functions in a safe and reasonable manner.</li>
<li>Maintain proper department uniform, appearance and grooming standards.</li>
</ol>
SUPERVISORY RESPONSIBILITIES 
Supervises all Surveillance Operators and Techs. 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required. Must possess strong interpersonal and communication skills. Previous casino surveillance experience required. Must have detailed knowledge of closed circuit television monitoring systems and operation as well as knowledge and understanding of laws and regulations relating to gaming and alcohol. Must present a well groomed professional appearance and attitude. Must be able to read, write, speak and understand English and have proficient writing, grammar and punctuation skills. Must be computer literate in a variety of computer programs. Must have a friendly, outgoing personality.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to obtain a Level I Missouri Gaming License 
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
REASONING ABILITY
Planning
Remembering Details 
Using Arithmetic 
Reading 
Directing Others 
Making Decisions 
Discriminating Colors 
Working Rapidly 
Working at Various Tempos 
Concentrating Amit Distractions 
Remembering Names and Faces 
Examining and Observing Details 
PHYSICAL DEMANDS 
Standing 
Sitting 
Walking 
Reaching 
Bending/Stooping
Kneeling 
Stretching 
Carrying 
Pushing 
Pulling 
Turning 
Balancing
Lifting 50 lbs. 
Observing
Hearing 
WORK ENVIORNMENT 
Inside
Outside 
Dry 
Wet
Changing Temperatures 
High Places 
Hazards 
Dirty 
Noisy
Bright Flashing Lights 
Secondary Smoke 
The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.
#ZRHMT

Surveillance Manager

<h3>Job Description</h3>
Job DescriptionDescription:
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: Initial hiring range of $94,183.05 - $103,601.36, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $135,623.59 over time.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
 
PURPOSE
As a key member of the accounting department, the Payroll Manager ensures that team members are paid accurately and on time, reflecting our commitment to excellence and service. This role manages all payroll functions with precision and compliance, supporting the organization’s financial health and contributing to a positive work environment that enables exceptional guest service.
 
ESSENTIAL DUTIES / RESPONSIBILITIES
<ul>
<li>Payroll Administration: Ensure the accurate and timely processing of payroll, including garnishments, benefit deductions, tips, and tokes. Maintain compliance with IRS Tip Reporting Determination Agreement (TRDA) and ensure all payroll activities adhere to relevant tax regulations.</li>
<li>Timekeeping Compliance: Oversee the integrity of timekeeping systems and timecard management, ensuring all entries reflect actual hours worked. Collaborate closely with Human Resources to enforce proper approval processes for timecards, overtime, and the use of company-provided leaves, including Paid Time Off (PTO), ensuring compliance with internal policies and legal requirements.</li>
<li>Tax and Reporting Compliance: Manage the accurate payment and reporting of payroll-related taxes and withholdings, including the preparation of general ledger entries, W-2s, and 941 forms. Ensure compliance with all IRS guidelines on tip reporting and participate in the quarterly and annual reconciliation processes.</li>
<li>General Ledger and Account Reconciliation: Perform reconciliations for payroll and benefit-related accounts, including 401k, supplemental insurance, and taxes. Manage and review journal entries for payroll actuals and accruals, and ensure the accurate reconciliation of team member receivables and the payroll bank account.</li>
<li>Team Supervision and Development: Lead, develop, and motivate the payroll team to achieve departmental goals and optimize efficiency. Provide ongoing training to maintain proficiency in payroll systems and ensure the team remains updated on regulatory changes and best practices.</li>
<li>Compliance and Audits: Ensure strict compliance with wage and hour laws, including accurate tip and toke reporting. Conduct regular internal audits to identify and resolve discrepancies, and coordinate with external auditors to provide necessary payroll documentation.</li>
<li>Technology and System Enhancement: Act as the functional expert in managing payroll systems and updates, ensuring data accuracy, compliance, and adherence to best practices. Safeguard payroll data in accordance with data protection regulations, particularly concerning tips and team member compensation.</li>
<li>Team Member Support and Communication: Serve as the primary point of contact for team member inquiries related to payroll, deductions, tips, and toke distribution. Facilitate clear and timely communication and provide training on understanding pay statements, tax withholdings, and tip reporting procedures.</li>
<li>Strategic Planning and Budgeting: Collaborate with the finance department to supply payroll data for budgeting and forecasting purposes. Analyze payroll costs, including those related to tips and tokes, to inform management decisions on staffing and compensation strategies.</li>
<li>Issue Resolution: Resolve payroll-related issues promptly and effectively, coordinating with external vendors and participating in interdepartmental meetings to enhance processes and foster collaboration.</li>
<li>Support and Collaboration: Provide assistance to other accounting department personnel as needed to meet deadlines and ensure smooth operation of the department. Perform additional duties as assigned.</li>
</ul>
Requirements:
Education and Experience:
<ul>
<li>Bachelor’s Degree in Accounting, Finance, Human Resources, or a related field. An additional two (2) years of applicable experience may be considered in lieu of education.</li>
<li>Four (4) years of experience in Payroll management, including experience with payroll systems, tax regulations, and benefits administration. One (1) year of experience leading others in a supervisory or manager role preferred.</li>
<li>Strong knowledge of federal, state, and local payroll regulations and compliance requirements.</li>
<li>Familiarity with payroll accounting principles and General Ledger reconciliation.</li>
<li>Proficiency in payroll software and systems.</li>
<li>Certified Payroll Professional (CPP), or must obtain within one (1) year of employment start.</li>
</ul>
Skills and Abilities:
<ul>
<li>Leadership and Team Management: Demonstrated capability in fostering a collaborative and high-performing team environment.</li>
<li>Technical Proficiency: Proficiency in payroll software and systems, with the ability to manage system upgrades and enhancements. Advanced skills in Microsoft Office Suite, particularly Excel.</li>
<li>Compliance and Regulatory Knowledge: Strong understanding of federal, state, and local payroll regulations, with the ability to ensure compliance across all payroll functions. Experience in conducting internal audits and preparing for external audits.</li>
<li>Analytical and Problem-Solving: Ability to perform complex reconciliations, prepare accurate journal entries, and manage payroll-related accounts. Strong problem-solving skills to address payroll issues and discrepancies promptly.</li>
<li>Communication and Collaboration: Effective communication skills to serve as a point of contact for team member inquiries and to collaborate with HR and other departments. Ability to explain complex payroll topics in a clear and understandable manner.</li>
<li>Industry-Specific Experience: Experience in the hospitality or gaming industry, with knowledge of industry-specific payroll practices. Ability to analyze payroll costs and trends specific to these industries.</li>
<li>Process Improvement and System Enhancement: Proven ability to implement process improvements and system upgrades within payroll operations. Experience in leveraging technology to enhance payroll accuracy, compliance, and efficiency.</li>
<li>Data Security and Confidentiality: Strong understanding of data protection regulations and ability to implement controls to safeguard sensitive payroll information. Experience in ensuring payroll data security within the organization. </li>
</ul>
Snoqualmie Casino &amp; Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Payroll Manager

<h3>Job Description</h3>
Job Description
Job Title: Customer Education Manager
Reports to: VP, Customer Success 
Location: Las Vegas or Remote 
Summary:
The Customer Education Manager at Pavilion Payments will play a vital leadership role in ensuring casino clients receive thorough, consistent, and high-quality education on our full suite of financial services products. This position is responsible for managing, developing, and executing client-facing training programs that empower casino personnel—including cashiers, finance teams, and operational staff—to confidently utilize Pavilion Payments' tools and platforms. 
In this role, you will oversee a team of Customer Education Specialists (Trainers) and coordinate all training efforts, including initial product rollouts, ongoing education, and the implementation of new features or products. You will also serve as a key liaison between the training team and other internal departments, ensuring that training content is accurate, up to date, and aligned with both client needs and corporate goals. 
Key Responsibilities
<ul>
<li>Deliver comprehensive, in-person and remote training sessions tailored to various casino departments. </li>
<li>Educate users on all aspects of Pavilion Payments products, including, daily usage, operational workflows, compliance requirements, and troubleshooting. </li>
<li>Ensure casino staff are proficient in using reconciliation tools, generating daily financial reports, and resolving common transactional discrepancies. </li>
</ul>
<ul>
<li>Manage and mentor a team of Customer Success Education Specialists, fostering a culture of accountability, learning, and continuous improvement. </li>
<li>Conduct regular performance reviews, provide coaching, and identify skill development opportunities for team members. </li>
<li>Lead ongoing internal training for your team on new product features, enhancements, and updated training methodologies. </li>
</ul>
<ul>
<li>Coordinate and schedule all external training engagements, including maintaining a master training calendar and assigning trainers to client sites. </li>
<li>Develop detailed project plans and training syllabi in preparation for each engagement, ensuring timely execution and client readiness. </li>
<li>Administer and implement the Level Up education program to support customer success initiatives and drive user enablement </li>
<li>Participate in internal planning meetings to align training timelines with broader client onboarding and implementation efforts. </li>
</ul>
<ul>
<li>Create, maintain, and continuously improve training materials, documentation, and client-facing resources. </li>
<li>Customize educational content to fit specific client needs, regulatory environments, or operational nuances. </li>
<li>Collaborate with Product, Implementation, and Customer Success teams to ensure content reflects the most current system capabilities and features. </li>
</ul>
<ul>
<li>Serve as a trusted advisor and professional representative of Pavilion Payments during all client interactions. </li>
<li>Build strong relationships with casino personnel, understanding their operational challenges and providing tailored training solutions. </li>
<li>Act as a feedback conduit to internal teams, reporting on training outcomes, client pain points, and feature enhancement opportunities. </li>
</ul>
<ul>
<li>Assist with the deployment and rollout of new products or updates at client locations or remotely as needed </li>
<li>Provide light technical troubleshooting and issue resolution guidance during training engagements. </li>
<li>Coordinate with Technical Support and Implementation teams to escalate and resolve any major client concerns. </li>
</ul>
Desired Qualifications
<ul>
<li>Bachelor’s degree in Education, Instructional Design, Communications, Business, Computer Science, or a related field is preferred </li>
</ul>
<ul>
<li>3 - 5 + years of experience in customer education, training, instructional design, or enablement within a SaaS or B2B software environment. </li>
<li>2+ years of experience managing or leading a team of trainers or education specialists. </li>
<li>50-70% travel required </li>
</ul>
<ul>
<li>2+ year’s in the Gaming industry </li>
</ul>
<ul>
<li>Proven experience in training, client education, or customer success roles—preferably within the financial services or gaming industries. </li>
<li>Demonstrated leadership skills with experience managing teams or training departments. </li>
<li>Strong communication and presentation skills, with the ability to simplify complex technical concepts for non-technical audiences. </li>
<li>Excellent organizational and time management skills, with a proactive and detail-oriented approach. </li>
<li>Ability to work independently in a fast-paced, client-facing environment while managing multiple training engagements simultaneously. </li>
<li>Proficiency with standard productivity tools (e.g., Microsoft Office Suite, Hubspot) </li>
</ul>
Perks &amp; Benefits!
<ul>
<li>A great company that is focused on team building, and career pathing for its team! </li>
<li>Join a team that is fun, friendly, and customer-focused! </li>
<li>Excellent employee benefits package - Health, Dental, Vision, 401k match, and more! </li>
</ul>
Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

Customer Education Manager

<h3>Job Description</h3>
Job DescriptionSalaried Position - Pay Depend upon Experience 
Under the direction of the Chief Marketing Officer, the Marketing Operations Manager will provide day to day oversight and support for all Marketing operational departments. The Marketing Operations Manager will assist with strategic planning, leadership, and accountability of the team to ensure operational goals are met. This position reviews, analyzes, and provides strategic and tactical recommendations for all Marketing initiatives to maximize market share and profit growth. This position must exemplify our brand promise of providing an Exceptional Entertainment Experience and be supportive of a positive atmosphere that aids Team Members in providing exceptional guest service. Duties can include, but are not limited to administrative, vendor relations, resolving guest complaints, training new Team Members, implementing SOPs, budget planning, and mentorship for Team Member career development.
<ul>
<li>ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</li>
</ul>
<ul>
<li>Hire and train personnel as assigned, ensuring the Marketing Department is properly staffed, well-trained, and fully equipped to deliver on our Brand Promise.</li>
<li>Analyze guest data and player behavior to develop data-driven marketing strategies and evaluate the effectiveness of promotional campaigns.</li>
<li>Develop and implement marketing calendars aligned with business objectives and revenue goals.</li>
<li>Monitor campaign KPIs and adjust tactics to maximize ROI and guest engagement.</li>
<li>Research industry trends and competitor activities to identify new marketing opportunities.</li>
<li>Introduce new technologies and platforms to streamline marketing efforts and enhance guest experience.</li>
<li>Collaborate with CMO and the advertising agency to ensure brand consistency and alignment across all marketing channels.</li>
<li>Oversee the full lifecycle of promotional events—from planning and implementation to post-event analysis—ensuring flawless execution, including timely submission of promotional documentation. Assist in the creation, coordination, and execution of on-floor promotions, giveaways, contests, VIP events, and other marketing initiatives designed to enhance guest engagement and drive incremental gaming revenue. This includes a working knowledge of constructing promotions within the Casino Management System (CMS).</li>
<li>Oversee the production of promotional marketing collateral, including posters, signage, banners, direct mail, and related materials.</li>
<li>Work with the CMO to manage marketing budgets responsibly, ensuring cost-efficiency and adherence to financial guidelines.</li>
<li>Coordinate with vendors for timely delivery of marketing materials and promotional items.</li>
<li>Enhance guest retention through targeted programs such as loyalty rewards, giveaways, and exclusive events.</li>
<li>Monitor and respond to guest feedback related to marketing initiatives, promotions, or Players Club programs.</li>
<li>Ensure all marketing activities comply with gaming regulations and internal policies.</li>
<li>Communicate effectively with all departments to ensure alignment and seamless execution of promotional activities.</li>
<li>Work with cross-functional teams to drive collaborative marketing initiatives and ensure consistency in messaging and guest experience across departments.</li>
<li>Develop and maintain strong relationships with supporting departments, including gaming operations, food &amp; beverage, and VIP hosts, to support integrated marketing efforts.</li>
<li>Implement training programs for marketing staff to enhance skills in data analysis, guest service, and promotional execution.</li>
<li>Utilize CRM systems to segment guest data, personalize communications, and optimize campaign targeting for increased engagement.</li>
<li>Complete performance reviews for applicable team members, setting goals and identifying professional development opportunities.</li>
<li>Ensure the integrity and security of player data and marketing databases in compliance with policies and procedures.</li>
<li>Oversee coordination and promotional support for the casino's bus program, including scheduling, rider incentives, guest experience, and partnership management with transportation provider.</li>
<li>Analyze bus program performance metrics (ridership trends, trip frequency, guest spend) to optimize routes and drive incremental revenue.</li>
<li>Review and approve social media content to ensure brand consistency, accuracy of promotional messaging, and alignment with compliance standards.</li>
<li>Monitor social media channels for guest feedback or promotional questions, escalating issues as needed and adjusting future messaging based on audience response.</li>
<li>Track performance metrics (engagement, reach, conversion) from social media promotions to inform future content strategy and event planning.</li>
</ul>
REQUIREMENTS:
Education and Experience:
<ul>
<li>Bachelor’s degree in Marketing, Advertising, Casino management or related field.</li>
<li>Strong interpersonal, motivational and leadership qualities.</li>
<li>Five (5) years of experience in developing, executing, and analyzing gaming promotions.</li>
<li>Previous Casino Management experience mandatory.</li>
<li>Minimum of five (5) years of experience supervisory or management in Marketing, Guest Services or Player Development.</li>
<li>A combination of education and experience may be considered.</li>
</ul>
Skills and Abilities:
<ul>
<ul>
<li>Proficient in Microsoft Office, Casino Management System(s), or any applicable related operating systems.</li>
<li>Exceptional Guest Services skills, and ability to effectively utilize conflict-resolution techniques.</li>
<li>Must have organizational skills and the ability to work with all departments.</li>
<li>Ability to perform assigned duties under frequent time pressures in an interruptive environment and adapt to continuous change.</li>
<li>Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, financial data, marketing plans &amp; policies.</li>
<li>Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.</li>
<li>The ability to analyze casino metrics and to apply data to marketing strategies.</li>
</ul>
</ul>
PREFERRED
Education and Experience:
<ul>
<li>Experience interacting with advertising agencies/graphic designers.</li>
<li>Familiarity with the production process of marketing materials.</li>
<li>Proven success in areas of advertising, digital marketing, direct mail, social media, budgeting, financial planning, profitability, productivity and concept of development, or willingness to acquire skill set. </li>
</ul>
 Must be flexible to work hours based on business needs including weekends and holidays.

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