field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
 
 
The OPEXUS + Casepoint Customer Support team is responsible for delivering delightful and dedicated interactions to customers located throughout the U.S. and Canada. The ideal Customer Support Specialist has a proven track record in SaaS Support and is motivated by the opportunity to be a part of building a signature OPEXUS + Casepoint Customer Support Experience. Customer Support Specialists are passionate customer advocates, obsessively organized and analytical, and driven to always go the extra mile. 
Location: Washington, DC with Hybrid Telework Available
Roles &amp; Responsibilities: 
<ul>
<li>Serve as the first point of contact for customers and ensure support service commitments are met within a daily eight-hour shift during the business hours 8 am – 6 pm, EST. (per current Support hours, these are subject to change)</li>
<li>Available to assist client requests from all current Support channels to meet or exceed contractual response times.</li>
<li>Relentlessly pursue customer resolutions and satisfaction with every interaction. </li>
<li>Ability to be empathetic while balancing the needs of the customer and the business. </li>
<li>Accurately and thoroughly document issues in systems of record according to set guidance.</li>
<li>Perform remote troubleshooting through diagnostic techniques leveraging screen sharing.</li>
<li>Seek ways to continuously improve the client experience through better processes and technologies. </li>
<li>Contribute to training documentation, customer engagement opportunities, and ongoing user events. </li>
<li>Operate with high-energy and enthusiasm to the team and customer engagements. </li>
<li>Contribute to a diverse and inclusive environment and live company values. </li>
</ul>
 
Required Skills and Experience:
<ul>
<li>2+ years of customer-service experience.</li>
</ul>
<ul>
<li>Proven experience as a customer support technician or similar customer support role.</li>
<li>Ability to diagnose and resolve technical issues with increasing complexity while in role. </li>
<li>Solid understanding of software development.</li>
<li>Exceptional customer-service and communications skills, both written and verbal. </li>
<li>Proficiency in English.</li>
<li>Unflappable in any issue-management situation. </li>
<li>Secret Clearance a plus.</li>
<li>Experience using Salesforce Service Cloud case-management, Knowledge Base, Community experience.</li>
</ul>
Education:
<ul>
<li>Bachelor’s degree or equivalent required. </li>
</ul>
About OPEXUS
OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.
The Washington Post, which named Opexus+ Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS+Casepoint offers the best of all worlds. 
 OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #OPEX

Customer Support Specialist

<h3>Job Description</h3>
Job Description
Who We Are:
Quest Global delivers world-class end-to-end&nbsp;engineering&nbsp;solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the&nbsp;aerospace&nbsp;&amp; defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.
We are looking for humble geniuses, who believe that&nbsp;engineering&nbsp;has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to&nbsp;design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really&nbsp;engineering&nbsp;is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you.
The achievers and courageous challenge-crushers we seek, have the following characteristics and skills:
&nbsp;What You will Do:
<ul>
<li>Carries out&nbsp;procurement&nbsp;processes, standards, and operational plans, including RFPs, negotiation preparations, and cost analysis</li>
<li>Responds to client inquiries about order status, changes, or cancellations to ensure customer satisfaction</li>
<li>Carries out&nbsp;Procurement&nbsp;processes, standards, and operational plans, including RFPs, negotiation preparations, and cost analysis</li>
<li>Responds to value stream inquiries about order status, changes, or cancellations to ensure customer satisfaction</li>
<li>Prepares purchase orders, approves&nbsp;payments, and negotiates prices to ensure the&nbsp;procurement&nbsp;process goes smoothly, under general&nbsp;guidance</li>
<li>Compiles price proposals, financial reports, and other data and information to provide input on reasonable prices</li>
<li>Prepares request for proposals (RFP) and bid packages to take on new accounts</li>
<li>Contacts suppliers to schedule or expedite deliveries to ensure resolution of problems such as shortages and missed or late deliveries</li>
<li>Responsible for all aspects of the relationship with a specific supplier within a commodity</li>
<li>Directs and manages all schedules, and purchase orders for the value stream account or the product family</li>
<li>Ensures product is delivered on time, meets quality standards, and at the right cost</li>
<li>Perform delivery assurance responsibilities</li>
<li>Develop and follow existing procedures, processes, and work instructions</li>
</ul>
How You Will Get Here:
<ul>
<li>4+ year degree in Business or related field, or equivalent experience</li>
<li>3+ years' experience as a Buyer</li>
<li>Excellent&nbsp;Microsoft Office&nbsp;Suite skills</li>
<li>Exposure to ERP systems,&nbsp;SAP&nbsp;preferred</li>
<li>Quick learner with aptitude to learn more and drive change</li>
<li>Experience in working in a cross-functional team</li>
<li>Self-motivated, disciplined, communicative, and organized</li>
<li>Excellent&nbsp;verbal and written communication skills</li>
<li>Great interpersonal and networking skills</li>
</ul>
Pay Range:&nbsp;$65,000 – $75,000 a year
Work Requirements:&nbsp;This position is classified as&nbsp;Remote&nbsp;within the United States.
Citizenship requirement:&nbsp; Due to the nature of this role, proof of US Citizenship is required upon hire.
Travel requirements:&nbsp; Due to the nature of the work, 0% of travel is required
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Vision insurance</li>
</ul>
Company DescriptionWe are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 28 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace &amp; Defense, Auto 
<h3>Company Description</h3>
We are Quest Global. We’re in the business of engineering, but what we’re really building is a brighter future. It’s not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 28 years, we have strived to be the most trusted partner for the world’s hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. \r\n\r\nQuest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace &amp; Defense, Auto

Procurement Support Specialist (Remote)

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Voice process 
6 days working 
Salary upto 35k in hand 
<h3>Responsibilities</h3>
<ul>
<li>Respond to customer queries in a timely and accurate way, via phone.</li>
<li>Identify customer needs and help customers use specific features</li>
<li>Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)</li>
<li>Update our internal databases with information about technical issues and useful discussions with customers</li>
<li>Monitor customer complaints on social media and reach out to provide assistance</li>
<li>Share feature requests and effective workarounds with team members</li>
<li>Inform customers about new features and functionalities</li>
<li>Follow up with customers to ensure their technical issues are resolved</li>
<li>Gather customer feedback and share with our Product, Sales and Marketing teams</li>
<li>Assist in training junior Customer Support Representatives</li>
</ul>
Requirements
<ul>
<li>Experience as a Customer Support Specialist or similar CS role</li>
<li>Familiarity with our industry is a plus</li>
<li>Experience using help desk software and remote support tools</li>
<li>Understanding of how CRM systems work</li>
<li>Excellent communication </li>
</ul>

<h3>Job Description</h3>
Job Description
The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products.
RESPONSIBILITIES:
<ul>
<li>Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.</li>
<li>Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).</li>
<li>Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.</li>
<li>Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.</li>
<li>Serve as primary support liaison between Hotwire Communications and our residential customers.</li>
<li>Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.</li>
<li>Other duties as required or assigned.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
<ul>
<li>Ability to speak clearly using grammatically correct English (Other language skills a plus)</li>
<li>Must have a High School Diploma or equivalent.</li>
<li>Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support</li>
<li>Strong communication and organizational skills</li>
<li>Demonstrate personal excellence including punctuality, integrity and accountability</li>
<li>Ability to demonstrate sensitivity and compassion</li>
<li>Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays</li>
<li>Must have ability to work independently and in a team environment</li>
<li>A quiet workplace so you can focus on delivering excellent service to our customers</li>
<li>Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s</li>
<li>Candidates must provide and meet all technical requirements prior to the first day of training</li>
</ul>
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
<ul>
<li>Comprehensive Healthcare/Dental/Vision Plans</li>
<li>401K Retirement Plan with Company Match</li>
<li>Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)</li>
<li>Paid Volunteer Time</li>
<li>Paid Parental Leave</li>
<li>Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service</li>
<li>Employee Referral Bonuses</li>
<li>Exclusive Entertainment Discounts/Perks</li>
</ul>
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Remote Customer Engagement Specialist

<h3>Job Description</h3>
Job Description
About Pearly
Pearly is a revenue cycle management automation platform for DSOs, dental groups, and independent practices. We're on a mission to help dental practices save time and get paid faster, while providing patients with a transparent, modern, and convenient way to understand and pay for dental care from pre-visit through post-visit.
As a high-growth, B2B software company, we are looking for high-talent, high-integrity people to join us on our mission to reimagine dental billing, payments, and engagement.
About the Role
We’re looking for a Customer Support Specialist that will focus on ensuring the satisfaction and success of our customers. The primary function of this role is to manage the support queue, ticketing system, and troubleshoot with customers, Customer Success, and Product Managers.
This role requires a blend of strategic thinking, a can-do attitude, and a passion for leveraging technology to enhance our customer experiences.
What You’ll Do 
<ul>
<li>
Manage and Own the Support Queue:You will take ownership of our customer support queue by responding promptly, professionally, and thoroughly to all customer inquiries. You'll ensure customers feel heard, supported, and satisfied with each interaction.
First-Line Troubleshooting and Problem Solving: You will serve as the first point of contact for incoming customer issues, using strong troubleshooting skills to quickly diagnose problems, offer solutions, and escalate complex cases when necessary. 
</li>
<li>
Manage ticketing system: You will be working with the CS team to ensure tickets are handled efficiently. You will implement improvements to this system as you see fit.
</li>
<li>
New account implementation: You will be a key part of our onboarding process, including launching new accounts and supporting customers through the implementation process.
</li>
<li>
Create internal and external resources: You will contribute to and create an internal knowledge base for their own efficiency and for customer self-support.
</li>
<li>
Communicate effectively: You will be communicating not only with customers, but you will also be responsible for relaying customer feedback and product ideas to our Product team. 
</li>
</ul>
Qualifications
<ul>
<li>
Hungry and Professional. You are hungry and eager to solve customer problems while maintaining a high level of professionalism. You look forward to jumping on the phone and enjoy the process of finding solutions to technological problems just as much as you enjoy the outcome.
</li>
<li>
2+ years of experience in customer support (ideally in B2B SaaS). Proven record of handling customer support queue in a technical capacity.
</li>
<li>
Strong written and verbal communication skills. This role will require you to spend much of your day communicating with customers on the phone and via email, as well as creating comprehensive internal documents as we continue to grow.
</li>
<li>
Technological Proficiency. Ability to use new technology and resources to troubleshoot customer issues.
</li>
<li>
Willing to roll up your sleeves. Taking initiative is second nature to you. You will operate with a high degree of autonomy and take ownership of the support queue and ticketing process.
</li>
<li>
Based in Santa Barbara, CA. This is an in-office position at Pearly's headquarters in downtown Santa Barbara, California. This is not a remote position. However, strong candidates outside of Santa Barbara are still encouraged to apply.
</li>
</ul>
Benefits
<ul>
<li>
Competitive salary, equity, and healthcare benefits
</li>
<li>
Collaborative, yet meeting-light culture
</li>
<li>
Work with an A+ smart and passionate team
</li>
<li>
Flexible vacation/time-off policy
</li>
<li>
Opportunity to make your mark at an early stage company with great product market fit
</li>
</ul>
Please apply and we look forward to meeting you!
Pearly is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Pearly is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
Compensation Range: $70K - $100K

<h3>Job Description</h3>
Job Description
Onsite in Plantation , FL - NOT REMOTE
Pay: $17.00 (18.00 if bilingual with English/Spanish) 
Hours: must be flexible to work from 8am - 11pm
Title: Customer Service Representative 
Start: 12/2/2024
Job Responsibilities: 
<ul>
<li>Inbound calls only</li>
<li>Respond to and own consumer inquiries and issues</li>
<li>Provide education and status on previously submitted pre-authorizations or pre-determination requests</li>
<li>Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance</li>
</ul>
Requirements: 
<ul>
<li>6 months of customer service experience with the same company</li>
<li>High School diploma</li>
<li>Goal-driven and detail oriented</li>
</ul>
For immediate consideration, please email your resume to <a href="mailto:Justice.strickland@remx.com" target="_blank">Justice.strickland@remx.com</a> with the subject as "Customer Service Rep".
Company DescriptionThe professional staffing division of EmployBridge, America's Leading Workforce Specialist: When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 
<h3>Company Description</h3>
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

<h3>Job Description</h3>
Job Description
About the Role
We’re looking for a Customer Support Specialist who enjoys solving problems, communicating with care, and helping people feel confident using a product or service. In this role, you'll be the first point of contact for customers, providing support via email, phone, and virtual sessions. You’ll answer questions, guide users through processes, and ensure they feel supported every step of the way.
This is an ideal position for someone who enjoys helping others, communicates clearly, and can stay calm under pressure. If you're someone who’s curious, eager to learn, and enjoys being part of a collaborative team, we’d love to hear from you.
What You’ll Do
<ul>
<li>
Respond to customer questions and concerns by phone, email, or virtual meeting
</li>
<li>
Help users understand how to use key features and tools
</li>
<li>
Walk customers through solutions with clear, step-by-step support
</li>
<li>
Offer training and guidance in a way that’s easy to follow
</li>
<li>
Keep records of interactions and share insights with the team
</li>
<li>
De-escalate challenging situations with professionalism and empathy
</li>
<li>
Support internal process improvements by sharing customer feedback
</li>
</ul>
What We’re Looking For
<ul>
<li>
Experience in a customer support, service, or training role
</li>
<li>
Clear and friendly communication skills, both written and verbal
</li>
<li>
Comfort guiding others through processes and instructions
</li>
<li>
A calm and professional approach, even during difficult conversations
</li>
<li>
Ability to stay organized and manage multiple tasks at once
</li>
<li>
Willingness to learn new tools and contribute to a positive team culture
</li>
</ul>
Work Schedule
<ul>
<li>
Monday–Friday: 9 AM to 5 PM during training
</li>
<li>
After training: 11 AM to 7 PM
</li>
<li>
Occasional weekend rotation as needed
</li>
</ul>
We Encourage All to Apply
If you're excited about this role but don’t meet every single qualification, we still encourage you to apply. We value diverse perspectives and believe the best teams are made up of people from all walks of life.
Note: This is a U.S.-based remote position.
Company DescriptionAt Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers. Our commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives. 
<h3>Company Description</h3>
At Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers.\r\n\r\nOur commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives.

<h3>Job Description</h3>
Job DescriptionAbout Us
Golden Belt Printing, INC. has been a cornerstone of the Great Bend community, operating under the same ownership and in the same location since 1980. Our professionals continue to help our company grow steadily to meet your expanding needs for visual communication and direct mail marketing.
About the Job
As a Virtual Customer Support Specialist, you will provide top-tier support via phone, email, live chat, and/or social media. You’ll work closely with internal teams to resolve issues and maintain high customer satisfaction, all while working from the comfort of your home.
Responsibilities
<ul>
<li>Respond to customer inquiries in a timely and professional manner via multiple channels (email, phone, live chat)</li>
<li>Troubleshoot customer issues and offer effective solutions</li>
<li>Maintain accurate records of customer interactions in the CRM system</li>
<li>Escalate complex cases to appropriate departments when necessary</li>
<li>Collaborate with team members to improve processes and service delivery</li>
<li>Follow company guidelines, scripts, and service policies to maintain brand integrity</li>
</ul>
Requirements
<ul>
<li>High school diploma or equivalent</li>
<li>1–2 years of customer service experience preferred, especially in a virtual or call center setting</li>
<li>Strong communication skills (verbal and written)</li>
<li>Proficiency with help desk software, CRMs, and Microsoft Office or Google Workspace</li>
<li>Ability to multitask, prioritize, and manage time effectively</li>
<li>Comfortable working independently in a remote environment</li>
<li>Positive attitude and a strong commitment to providing excellent service</li>
</ul>
Bonus Points
<ul>
<li>Flexible work schedule</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with employer match</li>
<li>Paid time off and holidays</li>
<li>Equipment/software provided for remote work</li>
<li>Ongoing training and career advancement opportunities</li>
</ul>

Virtual Customer Support Specialist

<h3>Job Description</h3>
Job Description
About the Role
We’re looking for a Customer Support Specialist who enjoys solving problems, communicating with care, and helping people feel confident using a product or service. In this role, you'll be the first point of contact for customers, providing support via email, phone, and virtual sessions. You’ll answer questions, guide users through processes, and ensure they feel supported every step of the way.
This is an ideal position for someone who enjoys helping others, communicates clearly, and can stay calm under pressure. If you're someone who’s curious, eager to learn, and enjoys being part of a collaborative team, we’d love to hear from you.
What You’ll Do
<ul>
<li>
Respond to customer questions and concerns by phone, email, or virtual meeting
</li>
<li>
Help users understand how to use key features and tools
</li>
<li>
Walk customers through solutions with clear, step-by-step support
</li>
<li>
Offer training and guidance in a way that’s easy to follow
</li>
<li>
Keep records of interactions and share insights with the team
</li>
<li>
De-escalate challenging situations with professionalism and empathy
</li>
<li>
Support internal process improvements by sharing customer feedback
</li>
</ul>
What We’re Looking For
<ul>
<li>
Experience in a customer support, service, or training role
</li>
<li>
Clear and friendly communication skills, both written and verbal
</li>
<li>
Comfort guiding others through processes and instructions
</li>
<li>
A calm and professional approach, even during difficult conversations
</li>
<li>
Ability to stay organized and manage multiple tasks at once
</li>
<li>
Willingness to learn new tools and contribute to a positive team culture
</li>
</ul>
Work Schedule
<ul>
<li>
Monday–Friday: 9 AM to 5 PM&nbsp;during training
</li>
<li>
After training: 11 AM to 7 PM
</li>
<li>
Occasional weekend rotation as needed
</li>
</ul>
We Encourage All to Apply
If you're excited about this role but don’t meet every single qualification, we still encourage you to apply. We value diverse perspectives and believe the best teams are made up of people from all walks of life.
Note: This is a U.S.-based remote position.
Company DescriptionAt Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers. Our commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives. 
<h3>Company Description</h3>
At Top Talent HQ, we take pride in being industry leaders dedicated to revolutionizing how companies connect with exceptional talent and how professionals shape their careers.\r\n\r\nOur commitment to excellence drives us to create a dynamic platform that fosters meaningful connections and catalyzes professional growth. With a proven track record and a passion for success, we are your trusted partner on the journey to achieving your career objectives.

<h3>Job Description</h3>
Job Description
Remote Customer Support Specialist 
Heritage Civil Works | Remote | Full-Time | Comprehensive Benefits
At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation. 
Our clients depend on us not just for technical excellence, but for exceptional service. 
That's where you come in.
We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.
What You'll Be Doing:
- Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.
- Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.
- Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.
- Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.
- Track client interactions, document cases clearly, and help refine internal processes to make service even better.
- Identify patterns and recurring challenges, bringing insights forward to drive improvements.
What You'll Bring:
- 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.
- Strong communication skills able to simplify complex concepts for diverse audiences.
- Empathy, patience, and a solutions-oriented mindset.
- Highly organized and self-directed, thriving in a remote work environment.
- Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).
- Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.
What We Offer:
At Heritage Civil Works, we don't just invest in projects we invest in our people. 
Here's what you'll receive when you join us:
- Comprehensive Health Insurance (medical, dental, vision)
- Professional Development Support (courses, certifications, leadership training)
- Generous Paid Time Off (PTO) and Paid Holidays
- 401(k) Retirement Plan with company matching
- Mental Health and Wellness Programs
- Performance-Based Bonuses
- Home Office Setup Stipend to ensure you're ready to excel
- Career Advancement Opportunities grow with a company that's building the future
Let's Deliver Excellence Together
If you're ready to combine world-class customer care with world-changing engineering innovation, 
then Heritage Civil Works is where you belong.
Apply today.
Heritage Civil Works Engineering Tomorrow, Today.

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