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<h3>Job Description</h3>
Job DescriptionPosition Description 
The Customer Service Manager is responsible for leading Worldwide Electric's customer service operations and ensuring an exceptional experience for every customer interaction. This role oversees the daily activities of the customer service team, manages order processing workflows, and drives continuous improvement in service delivery, efficiency, and communication.
 
The ideal candidate is a hands-on leader who combines strong operational management with a customer-first mindset. The Customer Service Manager works cross-functionally with sales, operations, logistics, and finance to ensure seamless order fulfillment, issue resolution, and long-term customer satisfaction.
 Responsibilities may include, but are not limited to, the following: 
1. Leadership &amp; Team Management
 
<ul>
<li>Lead and develop the customer service team: Oversee hiring, training, and performance management to ensure a knowledgeable, high-performing team.</li>
</ul>
 
<ul>
<li>Foster a customer-centric culture: Model professionalism, responsiveness, and accountability across all customer interactions.</li>
</ul>
 
<ul>
<li>Provide coaching and feedback: Conduct regular check-ins and reviews to enhance performance and employee engagement.</li>
</ul>
 
<ul>
<li>Workload and resource allocation: Ensure team coverage and operational balance to meet service level expectations</li>
</ul>
 
2. Customer Experience and Issue Resolution
<ul>
<li>Ensure high-quality customer interactions: Maintain consistent standards for communication, accuracy, and responsiveness across all service channels.</li>
</ul>
 
<ul>
<li>Manage escalations effectively: Resolve complex customer issues with urgency and empathy, ensuring timely follow-up and resolution.</li>
</ul>
 
<ul>
<li>Implement customer feedback initiatives: Track service metrics, analyze feedback, and identify opportunities for improvement.</li>
</ul>
 
<ul>
<li>Collaborate with key departments: Partner with operations, logistics, and sales to proactively address challenges and streamline solutions.</li>
</ul>
3. Order Management &amp; Process Improvement
 
<ul>
<li>Oversee order entry and fulfillment accuracy: Ensure all customer orders are processed correctly and delivered on schedule.</li>
</ul>
 
<ul>
<li>Drive process optimization: Evaluate workflows to improve efficiency, reduce errors, and shorten response times.</li>
</ul>
 
<ul>
<li>Maintain ERP/CRM integrity: Ensure data accuracy in systems for tracking orders, returns, and customer information.</li>
</ul>
 
<ul>
<li>Standardize best practices: Document procedures and train staff to maintain consistency in service delivery.</li>
</ul>
 
4. Reporting and Continuous Improvement
<ul>
<li>Monitor performance metrics: Track key indicators such as response times, order accuracy, and customer satisfaction.</li>
</ul>
 
<ul>
<li>Develop and present reports: Communicate service trends and insights to leadership for strategic decision-making.</li>
</ul>
 
<ul>
<li>Champion continuous improvement: Lead initiatives that enhance productivity, service quality, and team morale.</li>
</ul>
 
<ul>
<li>Contribute to cross-functional projects: Represent the voice of the customer in internal discussions on operations, systems, and policy improvements.</li>
</ul>
 
Qualifications
 
<ul>
<li>5+ years of customer service experience, with at least 2 years in a leadership or supervisory role (industrial/electrical sector preferred).</li>
<li>Strong understanding of order management, ERP/CRM systems, and customer service workflows.</li>
<li>Proven ability to lead, coach, and motivate a customer service team in a fast-paced environment.</li>
<li>Excellent communication, problem-solving, and conflict-resolution skills.</li>
<li>Detail-oriented with strong organizational and analytical abilities.</li>
<li>Demonstrated ability to collaborate across departments and drive process improvements.</li>
<li>Bachelor's degree in Business, Management, or related field preferred.</li>
</ul>
 
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 
EOE Minorities/Females/Disabled/Protected Veterans Drug-Free/Tobacco-Free Workplace

Customer Service Manager

<h3>Job Description</h3>
Job Description
Schedule: Sunday through Thursday, Nights -&nbsp; 8:00 p.m. to 6:00 a.m.
Salary:&nbsp; $60000 - $65000 / year
Other Forms of Compensation:&nbsp;Yearly Bonus Opportunity&nbsp;
Growth. Opportunity. Excellence.
 Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
 Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
 Come grow with us. We are Canteen.
Job Summary
We are seeking a Customer Service Manager (CSM) to lead the night shift of the Boomerang department; our sustainable water program focuses on aluminum water bottles.&nbsp;&nbsp; In this role, you’ll oversee production, cleaning, sterilization, and distribution of recycled bottles across the factory.&nbsp;&nbsp; You’ll manage a team of 6 hourly attendants while maintaining high standards for safety, uniforms /PPE (Personal Protective Equipment) gear, and operational compliance.
This is a hands-on leadership role that blends manufacturing operations, supply management, HR functions, and customer presentations. If you thrive in fast-paced environments, enjoy solving unexpected challenges, and take pride in leading a high-performing team, this is the role for you. Please note - this is a 8pm to 6am overnight role.
Key Responsibilities
<ul>
<li>Lead and motivate a team of 6 hourly attendants across multiple shifts.</li>
<li>Maintain safety, compliance, and operational standards within the Boomerang department.</li>
<li>Oversee the cleaning, sterilization, refilling, and testing of recycled aluminum bottles using reverse osmosis (RO) machines.</li>
<li>Manage production, storage, and distribution of bottles to factory floors and adjacent buildings.</li>
<li>Support marketing initiatives and participate in weekly presentations to internal customers.</li>
<li>Handle HR functions, including training, scheduling, performance management, and SOP education.</li>
<li>Manage supply ordering, equipment maintenance, and preparation for expansion of 20 additional machines.</li>
<li>Adapt quickly to unexpected circumstances, troubleshooting production or operational issues as they arise.</li>
</ul>
Preferred Qualifications
<ul>
<li>Background in manufacturing, retail management, military leadership, or supervisory experience in a high-paced environment.</li>
<li>Bachelor’s degree preferred.</li>
<li>Strong leadership and team management skills.</li>
<li>Ability to navigate physical workspaces, including climbing stairs and moving safely between work areas.</li>
<li>Comfortable managing multiple responsibilities simultaneously, including operations, HR, and customer interaction.</li>
<li>Exceptional problem-solving skills and the ability to adapt to unexpected challenges.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1475184&nbsp;
Canteen&nbsp;&nbsp;
Johanna P Heidler&nbsp;

CUSTOMER SERVICE MANAGER

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $18.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.

Customer Service - Self Storage Manager

<h3>Job Description</h3>
Job Description
How would you like to take the knowledge you already have, and use it in a new and exciting career in the aviation industry? 
Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service..... peace of mind
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at Houston International Airport (IAH). We cater to a distinctive clientele.
The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
REQUIREMENTS AND SKILLS NEEDED:
• Proven LEADERSHIP abilities &amp; ORGANIZATIONAL skills
• 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader’s responsibility
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Flexible and able to promote positive attitudes from subordinates
• Computer Software (Word &amp; Excel), typing, and ticketing experience
• Able to work varied hours
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation
Equal Opportunity Employment
Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
Job Location: IAH Airport, Texas, United States
Position Type: Full-Time
Salary: 45k to 50K
Language: English Required
Company DescriptionLeading above the wing ground handling company with over 32 years in the Business 
<h3>Company Description</h3>
Leading above the wing ground handling company with over 32 years in the Business

Airline Customer Service Manager IAH

<h3>Job Description</h3>
1455 E. Warner Rd. Gilbert Arizona, 85296, +1 (480) 3987655 Starting Pay: $17.00 Hourly Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities : Financial - Sustains growth through financial stewardship &amp; fiscal responsibility. 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
</ul>
 Customer &amp; Community - Collaborates with customers to understand and deliver customer's needs &amp; expectations. 
<ul>
<li>Ensures team members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting team member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
</ul>
 Operational Excellence - Implements strategies to maximize resources and infrastructure. 
<ul>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that team members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.</li>
<li>May perform tasks such as helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
</ul>
 Team Goodwill - Promotes a culture that embraces growth &amp; development to meet the needs of our team. 
<ul>
<li>Collaborates with store leadership to establish clear company vision and ensure team member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of team members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills) : 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One year work experience in Retail Management, preferred</li>
<li>One year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
</ul>
 Reasonable Accommodation Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job Description
Match Group is seeking a&nbsp;Customer Service Manager&nbsp;to lead our customer support operations across multiple brands. This role is ideal for a strategic thinker who thrives in fast-paced environments and is passionate about delivering exceptional customer experiences. You’ll manage a team of support agents, optimize service processes, and ensure our users receive timely, empathetic, and effective assistance.
 
Key Responsibilities
<ul>
<li>Lead and manage&nbsp;a team of customer service representatives across various platforms.</li>
<li>Develop and implement&nbsp;customer service policies, procedures, and standards.</li>
<li>Monitor performance metrics&nbsp;(CSAT, response time, resolution rate) and drive continuous improvement.</li>
<li>Handle escalated customer issues&nbsp;with professionalism and empathy.</li>
<li>Collaborate cross-functionally&nbsp;with product, engineering, and marketing teams to resolve user pain points.</li>
<li>Train and mentor&nbsp;team members to ensure consistent service quality.</li>
<li>Leverage data and feedback&nbsp;to identify trends and recommend product or process enhancements.</li>
<li>Ensure compliance&nbsp;with privacy and safety standards across all customer interactions.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree in Business, Communications, or related field.</li>
<li>5+ years of experience in customer service, with 2+ years in a managerial role.</li>
<li>Proven ability to lead and motivate teams.</li>
<li>Strong analytical skills and experience with CRM tools (Zendesk, Salesforce, etc.).</li>
<li>Excellent communication and conflict-resolution skills.</li>
</ul>
 
 What We Offer
<ul>
<li>Competitive salary&nbsp;</li>
<li>Comprehensive health benefits</li>
</ul>
 
MATCH IS&nbsp;AN EQUAL OPPORTUNITY EMPLOYER
EMPLOYMENT REQUIREMENTS:
PROOF OF AUTHORIZATION TO WORK IN THE US
PASS BACKGROUND AND DRUG SCREEN
Match Staffing is a successful employment placement agency offering comprehensive manpower and recruitment solutions. We are dedicated to sourcing the best talent for each client as efficiently as possible. Our staff has over 75 years of experience in matching superior candidates with excellent companies. We provide services in Alabama, Georgia, and South Carolina. Our goal is a perfect match on every placement.

<h3>Job Description</h3>
Job Description
Valley Craft Industries, Inc. has been designing, developing and manufacturing professional grade material handling and storage solutions in Minnesota since 1953. Our products are sold world-wide while our office locations are in Lake City and Bloomington, IN.
CUSTOMER SERVICE MANAGER
We are seeking a proactive, customer-centric leader to join our growing company and manage a group of dedicated customer service associates. As the Customer Service Manager, you will play a key role in delivering exceptional service by overseeing daily operations, driving team performance, and fostering a culture of continuous improvement. The ideal candidate thrives in a fast-paced, dynamic environment and is passionate about creating seamless customer experiences.
JOB RESPONSIBILITIES
<ul>
<li>Lead, coach, and inspire the customer service team to deliver outstanding service.</li>
<li>Develop and enforce customer service policies and standards for consistent delivery.</li>
<li>Identify and implement process improvements to enhance customer satisfaction.</li>
<li>Resolve escalated customer issues with professionalism and urgency.</li>
<li>Collaborate cross-functionally with Sales, Marketing, and Operations to align on customer requirements.</li>
<li>Champion the voice of the customer across the organization.</li>
<li>Conduct training to build team capabilities and product knowledge.</li>
<li>Manage customer expectations and service levels (KPI’s, service levels).</li>
<li>Oversee department processes including quotes, order entry, product specifications, ISO records, returns and technical support.</li>
<li>Perform data audits and ensure accuracy in customer records.</li>
<li>Troubleshoot issues and develop practical solutions.</li>
<li>Maintain deep knowledge of Valley Craft products and services.</li>
<li>Foster a positive, communicative, and customer-first culture.</li>
<li>Provide feedback and insights to leadership for continuous improvement.</li>
<li>Support additional customer service needs and perform other duties as assigned.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor’s degree (4+ years).</li>
<li>Minimum 2 years in customer service, with proven leadership experience.</li>
<li>Experience with CRM and ERP systems (Epicor preferred).</li>
<li>Background in manufacturing or material handling is a plus.</li>
<li>Strong communication skills—written, verbal, and interpersonal.</li>
<li>Solid understanding of customer service principles and practices.</li>
<li>Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel.</li>
<li>Strong understanding of domestic and international shipping and freight terms is a plus.</li>
<li>Consultative, solution-based approach to customer service.</li>
<li>Sales support experience is a plus.</li>
</ul>
COMPENSATION:
Salary plus benefits.
Valley Craft Industries is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, age, disability, national origin, or veteran status.
Company DescriptionValley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time. Our commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart. Through thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same: Professional Grade Quality.... Built to Last.... Made in the U.S.A. 
<h3>Company Description</h3>
Valley Craft is a company based in Minnesota. Founded in 1953 with the introduction of the first hand truck with a brake, Valley Craft has grown to be a world-class manufacturer known for producing material handling, storage, and safety solutions that truly stand the test of time.\r\n\r\nOur commitment to building only the most rugged and reliable products – together with a relentless and uncompromising dedication to customer satisfaction is what sets Valley Craft apart.\r\n\r\nThrough thoughtful and intelligent design, we have helped transform the way people work. Over the years, we have helped solve some of the most complex material handling challenges. We help our customers to become better organized and to work smarter, safer, and more efficiently. As our breadth of products continues to evolve with every new innovation, our core values stay the same:\r\n\r\nProfessional Grade Quality.... Built to Last.... Made in the U.S.A.

<h3>Job Description</h3>
Job DescriptionStarting Salary: $115,000+ DOE + bonus Who We Are: Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together. What We Need: Obagi is seeking a strategic and hands-on Customer Service Manager (CSM) to help build and lead our transformation into a world-class, customer-obsessed support function. Responsible for building and scaling foundational systems, processes, and tools, the CSM will manage a small team to deliver exceptional service across all customer touchpoints - B2B, DTC, Distributor. This role balances daily team leadership with strategic ownership of long-term initiatives, including the rollout of a centralized helpdesk, internal/external knowledge bases, quality assurance, workforce planning, and a Voice of the Customer program. What You’ll Do: Strategic Leadership&nbsp; 
<ul>
<li>Partner with the Director of Customer service to shape and execute the customer service roadmap</li>
<li>Build scalable processes and workflows to support multi-channel growth.&nbsp; </li>
<li>Align service delivery with company goals and evolving customer expectations. </li>
</ul>
Team Management and Development:&nbsp; 
<ul>
<li>Lead, coach, and develop a high-performance customer service team.&nbsp; </li>
<li>Support hiring, onboarding, and individual development. </li>
<li>Instill values of accountability, ownership, customer empathy, and continuous improvement from the ground up. </li>
</ul>
Operational Oversight:&nbsp; 
<ul>
<li>Manage day-to-day customer service operations, escalations and issue-resolution.&nbsp; </li>
<li>Track and improve key metrics: SLAs, response and resolution time, CSAT, etc.&nbsp; </li>
<li>Maximize the effectiveness of platforms like Gorgias, Oracle, Shopify, and more. </li>
<li>Project manage open initiatives to ensure accountability and successful completion.</li>
</ul>
Cross-Functional Collaboration:&nbsp; 
<ul>
<li>Serve as a bridge between Customer Service and teams like Sales, Ops, and our Warehouse to drive service alignment.&nbsp; </li>
<li>Lead regular syncs to surface blockers, trends and customer friction points. </li>
<li>Advocate for the voice of the customer in internal strategy and decision-making. </li>
</ul>
Technology &amp; Enablement:&nbsp; 
<ul>
<li>Build and maintain a centralized helpdesk to support all customer types.&nbsp; </li>
<li>Implement tools, automation, and workflows to increase efficiency and quality.&nbsp; </li>
<li>Maintain SOPs, escalation paths, and internal documentation.&nbsp; </li>
<li>Lead creation of self-service knowledge resources for internal teams and customers. </li>
</ul>
Foundational Programs &amp; Systems:&nbsp; 
<ul>
<li>Establish a Quality Assurance program to ensure service excellence.&nbsp; </li>
<li>Build and maintain a Workforce Management process for scheduling and capacity planning.&nbsp; </li>
<li>Launch and manage a Voice of the Customer program to drive insight and action.&nbsp; </li>
<li>Define and evolve the service delivery model for B2B, DTC, and distributor channels. </li>
</ul>
Order Management&nbsp;&nbsp; 
<ul>
<li>Oversee the end-to-end order management process for B2B and manually submitted orders </li>
<li>Ensure the Customer Service team executes timely and accurate order entry, fulfillment, and shipment in Oracle.&nbsp; </li>
<li>Create consistent processes for proactive communication around order status, delays, and resolutions to internal teams. </li>
<li>Coordinate closely with the warehouse to ensure purchase orders are processed and shipped without delay </li>
<li>Ensure the Customer Service team functions as a true service partner to Sales—supporting their efforts and delivering a seamless experience for their customers</li>
</ul>
What You’ll Need: 
<ul>
<li>A bachelor’s degree in from an accredited university in business administration, communications, or related field required.</li>
<li>At least 6-9+ years of relevant experience leading customer care functions in an omnichannel retail environment
<ul>
<li>Prior experience within the beauty, pharma, or CPG industry highly preferred </li>
<li>Proven success in building high-performing service teams and scalable workflows, with a focus on evolving customer service operations through thoughtful systems, elevated service standards, and increased personalization. </li>
</ul>
</li>
<li>Experience supporting both B2B and B2C models. </li>
<li>Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.</li>
<li>Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.</li>
<li>Advanced proficiency in Microsoft Office, particularly excel to leverage formulas, functions, and data visualization tools to clarify insights and effectively communicate data.
<ul>
<li>Working knowledge of support platforms (Gorgias, Zendesk, Shopify, Oracle) and a strong curiosity for emerging technologies that enhance customer experience &amp; team performance</li>
</ul>
</li>
<li>Possess an energetic, positive attitude that encourages a team and supports the growth and professional development of others.</li>
</ul>
Physical Requirements: These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, Working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed. &nbsp;
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<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $16.50 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0038
Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Account Manager to join our&nbsp;team!&nbsp;
Responsibilities:
<ul>
<li>Prospect and contact potential customers</li>
<li>Reach agreed upon sales targets by the deadline</li>
<li>Set follow-up&nbsp;appointments to keep customers</li>
<li>Educate people on the importance of Life and Supplemental Health Benefits</li>
</ul>
​Qualifications:
<ul>
<li>Driver's License&nbsp;</li>
<li>Hard working, talented, and self-motivated</li>
<li>Ability to build rapport with clients</li>
</ul>

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