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<h3>Job Description</h3>
Customer Service Manager - HVAC, Plumbing, Electrical (Warranty &amp; Service)
 
We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments.
 
General Responsibilities
Customer Service Leadership:
<ul>
<li>Lead and manage the customer service team, ensuring high-quality support across all trade divisions.</li>
<li>Develop and implement customer service policies, procedures, and best practices.</li>
<li>Train and mentor customer service representatives to enhance service delivery.</li>
<li>Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction.</li>
</ul>
 
Operations &amp; Process Improvement:
<ul>
<li>Coordinate with sales, logistics, and technical teams to provide seamless customer support.</li>
<li>Identify and implement process improvements to enhance efficiency and reduce response time.</li>
<li>Utilize CRM systems and other tools to track customer interactions and service metrics.</li>
<li>Ensure compliance with company policies, industry regulations, and trade-specific requirements.</li>
</ul>
 
Customer Relations &amp; Satisfaction:
<ul>
<li>Act as the main point of contact for escalated customer issues and work to resolve them effectively.</li>
<li>Develop customer retention strategies and gather feedback for continuous service improvement.</li>
<li>Analyze customer trends and provide insights to management for business growth opportunities.</li>
</ul>
 
Reporting &amp; Performance Management:
<ul>
<li>Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels.</li>
<li>Generate reports and provide recommendations to improve service standards.</li>
<li>Conduct periodic performance evaluations of the customer service team.</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor’s degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education.</li>
<li>Minimum of 5 years of customer service experience, with at least 2 years in a managerial role.</li>
<li>Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus.</li>
<li>Strong leadership, problem-solving, and decision-making skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Proficiency in CRM software, Microsoft Office Suite, and customer service platforms.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Southwest Accessories Group is committed to being the premier supplier of accessories by serving our customers with precision, responsiveness, and integrity. We fulfill their needs in an accurate and seamless manner, grounded in a culture of excellence and grit.
 
We strive to be the employer of choice by fostering a workplace where every individual feels valued and empowered. Through clear goals, strong communication, and aligned purpose, we provide meaningful opportunities for professional growth and personal worth.
 
We are dedicated to maintaining an efficient and profitable organization, ensuring long-term value creation for our owners through principled leadership and operational alignment. Our employees, our customers, and our community are our most valuable assets. It is our responsibility to provide a professional atmosphere based on sound business ethics, honesty and integrity. 
 
Benefits
<ul>
<li>Day Shift (No Overnights)</li>
<li>Paid Holidays</li>
<li>401(k) Plan w/ match</li>
<li>Full benefit package including medical, dental, vision, life, disability and supplemental plans. </li>
<li>PTO &amp; Sick Time</li>
</ul>
 
Position Summary:
The Customer Service Manager oversees all customer support operations for a fast-paced automotive accessories distribution center. This role is responsible for leading a multi–time zone call center team, ensuring timely and accurate customer support across phone, email, chat, and order-management channels. The manager will maintain high service levels, streamline processes, resolve escalations, and drive continuous improvement to support company growth and superior customer satisfaction.
 
Key Responsibilities:
<ul>
<li>Oversee daily operations of a multi–time zone call center supporting customers, dealers, and internal teams.</li>
<li>Lead, coach, and develop a team of customer service and inside sales representatives to meet performance metrics, quality standards, and response time goals.</li>
<li>Monitor inbound request volume and adjust staffing or workflow to maintain SLAs across all time zones.</li>
<li>Handle complex or escalated customer issues related to orders, shipping, returns, warranties, and product inquiries.</li>
<li>Collaborate with warehouse, logistics, sales, and operations teams to resolve customer needs efficiently.</li>
<li>Analyze service trends, identify operational gaps, and implement process improvements.</li>
<li>Create and maintain customer service SOPs, scripts, and training materials.</li>
<li>Oversee call center technologies including phone systems, CRM platforms, ticketing tools, and reporting dashboards.</li>
<li>Prepare and present weekly and monthly performance reports, KPI reviews, and recommendations for improvement.</li>
<li>Ensure compliance with company policies, customer requirements, and industry best practices.</li>
<li>Recruit, hire, and train new team members as needed.</li>
<li>Foster a positive, service-driven culture focused on professionalism, accountability, and customer satisfaction.</li>
</ul>
 
 
 
Qualifications
 
<ul>
<li>3–5+ years of customer service leadership experience, preferably in a distribution, logistics, or automotive accessories environment.</li>
<li>Proven experience managing a multi–time zone call center.</li>
<li>Strong background in coaching, performance management, and staff development.</li>
<li>Excellent communication, problem-solving, and conflict-resolution skills.</li>
<li>Strong ability to analyze metrics and optimize operations.</li>
<li>Experience with Five 9 CRM, call center systems, and order/logistics platforms.</li>
<li>Ability to work in a fast-paced environment and manage competing priorities.</li>
<li>High level of professionalism and customer-oriented mindset.</li>
<li>Automotive, aftermarket parts, or distribution industry experience.</li>
<li>Knowledge of ecommerce order flow, RMA processes, and warehouse operations.</li>
<li>Ability to lead cross-functional initiatives and improve operational efficiency.</li>
<li>Bilingual (English/Spanish) a plus.</li>
<li>NetSuite experience a bonus.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionGA Telesis&nbsp;is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers, and suppliers worldwide, with 31 leasing, sales, distribution, and MRO operations in 19 countries. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success. The GA Telesis Engine Services (GATES) organization, located in&nbsp;Wilmington, Ohio,&nbsp;is seeking an experienced&nbsp;Customer Service Manager&nbsp;to join their team. This is a full-time permanent position that requires a strategic thinker, an exceptional communicator, and someone who is passionate about driving customer satisfaction. Reporting to the General Manager, the ideal candidate will be responsible for dealing with customer needs and requirements, answering phone calls and emails, and responding to customer questions and complaints. **Important Notice:&nbsp; &nbsp;Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position. Responsibilities:
<ul>
<li>Review customer requirements identified during the quoting process to ensure that they are clearly stated, understood and recorded.</li>
<li>Evaluate short delivery requirements.</li>
<li>Ensure product requirements are defined.</li>
<li>Communicate with the customer, keep them informed as the project progresses and request feedback from the customer.</li>
<li>Respond to customer complaints.</li>
<li>Analyze data and prepare reports for management review to include customer feedback, complaints, and product delivery commitment analysis. Investigate underlying problem issues and identify the causes.</li>
<li>Assemble, integrate, and analyze all customer satisfaction data collected from various sources.</li>
<li>Follow-through on customer feedback.</li>
<li>Determine the action necessary to make improvements.</li>
<li>Communicate improvements to customers.</li>
<li>Ensure timely and accurate delivery of customer quotes.</li>
<li>Participate in job planning and coordination, including the development and review of job task cards in collaboration with the shop floor team.</li>
<li>Assist in the issuance of tenders and quotations.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Experience in sales and/or customer service environments.</li>
<li>Strong attention to detail with excellent organizational skills.</li>
<li>Mechanical aptitude; hands-on experience or ability to understand basic mechanical work.</li>
<li>Experience with quoting, invoicing, and pricing.</li>
<li>Excellent listening, verbal, and written communication skills.</li>
<li>Ability to accurately gather, document, and relay customer information.</li>
<li>Comfortable working in a fast-paced environment and handling a high volume of customer interactions.</li>
<li>Ability to collaborate effectively with outside sales teams, planners, and shop floor personnel.</li>
<li>Strong coordination skills to support scheduling and workflow on the shop floor.</li>
<li>Analytical mindset with the ability to use data to support decision-making.</li>
</ul>
Check out how GA Telesis is "Intelligently Defining the FUTURE of Aviation and Aerospace" by following us on&nbsp;LinkedIn,&nbsp;Instagram,&nbsp;Facebook! &nbsp;
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2GoI4aF8pv

Customer Service Manager, GATES

<h3>Job Description</h3>
Job Description
Job Description
Professional Retail Outlet Services, LLC is a facilities management company servicing national clients that prides itself on the highest level of facility services. PROS incorporates a team approach to servicing the unique needs of its clients and the qualified candidate will work well in the team setting.
Looking for a Customer Service Account Manager for a fast paced office that handles facility maintenance work for national retail stores. You must be organized, computer literate, able to multi-task, prioritize work flow and have a sense of urgency.
· Competitive pay based on experience
· Full time position (M-F) with opportunity for overtime pay after 90 days of employment
As a Customer Service Account Manager, you will:
· Respond to external and internal email requests for service to our clients
· Locate and retain technicians to perform services
· Communicate directly with customers to manage and update job status
· Manage multiple jobs and customers while prioritizing jobs based upon need of client
The successful candidate will also have –
· Excellent communication skills
· A warm, approachable manner
· Good basic computer skills and knowledge of all Microsoft Office programs
· Previous customer service experience a plus
· Must have strong organizational skills, the ability to multi-task, and prioritize work flow as needed
· Must have the ability to manage stressful situations while maintain great customer service skills
Job Type: Full-time
Salary: Based on Experience
Please send a resume and cover letter.
Position Details
Minimum Qualifications:
· Experienced (Non-Manager)
O*NET Code:
· 43-1011.00
O*NET Occupation:
· First-Line Supervisors of Office and Administrative Support Workers
Education Required:
· High School Diploma/Equivalency
Job Characteristics:
· Full-time
· Veteran focus
· Willing to train/training program
· People with disabilities
· Older Worker
Additional Requirements:
Looking for conscientious employees willing to work 40 hours a week.
Company DescriptionQuick Books Biller - Facility Maintenance 
<h3>Company Description</h3>
Quick Books Biller - Facility Maintenance

Customer Service Account Manager

<h3>Job Description</h3>
Job Description
If you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our Newark location.&nbsp; &nbsp;
The Customer Service Manager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Annual salary based on experience. Primary Job Responsibilities
<ul>
<li>Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped</li>
<li>Ensure the branch meets sales targets and establishes&nbsp;strong relationships with customers.</li>
<li>Provide next level customer service</li>
<li>Monitor warehouse inventory levels, the reordering of items, and transaction record keeping</li>
<li>Oversee the work of branch associates, ensuring they are properly trained</li>
<li>Order Entry for Walk-in business</li>
<li>Attention to detail to ensure warehouse tasks are done accurately</li>
</ul>
Required Experience and Skills
<ul>
<li>Management and/or sales experience</li>
<li>Customer Service Experience</li>
<li>Ability to lift 50 lbs.</li>
<li>Ability to stand on feet for majority of an 8 hour day</li>
<li>Ability to work in a fast-paced environment</li>
<li>Acceptable driving record</li>
</ul>
Preferred but not Required Experience and Skills
<ul>
<li>Distribution and/or wholesale experience</li>
<li>HVAC/ Plumbing/Building&nbsp;Products knowledge</li>
<li>Forklift experience</li>
<li>Experience working in a warehouse</li>
<li>Experience using RF Scanners</li>
</ul>
What Makes Us Famous!
<ul>
<li>Health, Vision, and Dental Insurance</li>
<li>Paid Time Off (Vacation and Holidays)</li>
<li>Paid Maternity and Paternity Leave</li>
<li>401K Employer Match</li>
<li>Bonus Opportunity</li>
<li>Strong Culture through our 40 Fundamentals</li>
<li>Family Atmosphere</li>
<li>Fitness Reimbursement Program</li>
<li>Associate Referral Bonus Program</li>
<li>Learning and Development Opportunities</li>
<li>Leadership Development Program</li>
<li>Career Growth Opportunities</li>
</ul>
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (<a href="https://famous-supply.com/famous-40-fundamentals/" target="_blank">https://famous-supply.com/famous-40-fundamentals/</a>)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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rOhQ3qu6KF

<h3>Job Description</h3>
Job Description
Hugo’s Family Marketplace has immediate opportunities for Full Time Customer Service Manager at our Crookston, MN location.
Opportunities to grow and advance within the company. Come work for a great community and family-oriented company who is continually growing.
Pay Range: $17.00 to $19.00 (based on experience).
Great benefits for full-time employees, including Health, Vision and Dental Benefits, 401K, Paid Time Off and Holiday Pay. New Employee Discount!
Flexible Schedules to meet your needs.
Responsibilities:
<ul>
<li>Oversee day-to-day office operations.</li>
<li>Manage customer service desk and handle inquiries.</li>
<li>Coordinate with various departments for efficient store operations.</li>
<li>Maintain records, schedules, and reports.</li>
<li>Ensure a positive shopping experience for customers.</li>
<li>Responsible for running day reports.</li>
<li>Reconcile cashier tills as well as reconciling safe daily.</li>
<li>Responsible for handling customer instances.</li>
<li>Responsible for answering phones.</li>
</ul>
 Requirements:
<ul>
<li>Strong organizational and multitasking abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Previous office or customer service experience preferred.</li>
<li>Familiarity with grocery store operations is a plus.</li>
</ul>
 #hc217044

<h3>Job Description</h3>
Job Description
INTRODUCTION
Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.
PRIMARY JOB RESPONSIBILITIES
<ul>
<li>Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities</li>
<li>Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards</li>
<li>Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service. </li>
<li>Assesses the training needs of the Customer Service Team and oversees the training development and delivery. </li>
<li>Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.</li>
<li>Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.</li>
<li>Ensures Customer Service team is adhering to company policies and guidelines. </li>
<li>Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer </li>
<li>Handles the more complex customer issues as well as escalated customer calls. </li>
<li>Reviews and approves adjustments and escalated payment arrangements. </li>
<li>Performs Customer Service Supervisor duties when the need arises. </li>
</ul>
 
ADDITIONAL RESPONSIBILITIES
<ul>
<li>Provides or performs other services as needed or required by General Manager</li>
</ul>
 
CONTROLS OVERWORK 
Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.
 
SKILLS AND KNOWLEDGE
<ul>
<li>Minimum of 1- 2 years of management experience</li>
<li>Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment</li>
<li>Ability to handle multiple assignments on a timely basis with a high degree of accuracy</li>
</ul>

<h3>Job Description</h3>
Job Description
Join the High-Flying Team at ALOFT AeroArchitects!
Ready to elevate your career? At ALOFT AeroArchitects, we seek talented professionals in airplane maintenance, modification, and completion. We craft exceptional client experiences by pushing the boundaries of luxury, performance, and safety.
Join our crew! If you're looking for a career where you can make a real impact and work on cutting-edge and luxury aircraft, look no further. Join us at ALOFT AeroArchitects and let's take aviation to new heights!
SUMMARY
Develop and maintain professional account management relationships with Company internal and external customers while continually improving level of customer satisfaction. Work cooperatively with the Company sales team and members of supply chain to expedite Customer orders, increase sales volume to existing customers, and attract and retain new customers while meeting or exceeding assigned sales quotas at appropriate gross margins. Assist in the development of a professional Customer Service organization by providing junior and senior level Customer Service Representatives with training, guidance, and assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Maintain close professional working relationships with Company Customers and OEMs to ensure effective lines of communication are maintained and any issues encountered are resolved quickly and completely. 
<ul>
<li>Generate new and repeated sales by providing product and technical information in a timely manner.</li>
</ul>
</li>
<li>Ensure Customer Orders are entered promptly and correctly in MRP system (CIMA) and monitored and expedited through to ensure all Customer Orders are on schedule until delivery to our customers. </li>
<li>Assist Customers in developing delivery schedules that support their requirements and ensure these delivery commitments are met and provide follow up information on shipments and delivery.
<ul>
<li>Assist Customers in identifying correct parts required by researching drawings, parts catalogs, and wiring diagrams as required.</li>
<li>Educate the customer on the benefits of company products and proactively recommend additional required items needed to increase customer satisfaction and improve product sales.</li>
<li>Act as each Customer’s advocate to ensure all their requirements and expectations are clearly communicated with Company personnel and fulfilled. </li>
<li>Determine customer requirements and expectations to recommend specific product or solutions.</li>
<li>Present price, credit, and terms in accordance with company policy. </li>
<li>Exercise discretion &amp; independent judgment with respect to matters of significance.</li>
</ul>
</li>
<li>Maintain daily liaison with internal departments as necessary to ensure that we maintain our Boeing Gold rating and Customer orders are of the highest quality rank and are being processed, manufactured, and shipped in accordance with the PO schedule.</li>
<li>Review the Boeing rating and contest any and all errors to ensure accuracy of the rating.</li>
<li>Assist Program Management by establishing required MLN’s and WO’s, notifying affected parties of authorized budgets, statements of work, and other related time-charging information. </li>
<li>Coordinate account activity with other departments and Supply Chain on any unexpected increases and decreases in demand for product to ensure workload and delivery dates are achievable and maintained.</li>
<li>Assist in the identification and development of strategic Parts / Service and Repair Kits to help simplify Customer Order processing and ensure Customers have the correct parts in the correct quantities to perform their ongoing maintenance activities. </li>
<li>Set-up and maintain customer files and portals as required. </li>
<li>Assist accounting personnel in collections efforts as required.
<ul>
<li>Monitor &amp; Apply company warranty policies and assist in the investigation of warranty claims submitted by customers for all products. </li>
<li>Participate in the parts and service pricing to develop the underlying cost of goods and have an understanding of the cost factors and risk in the pricing strategy of Company products to establish market benchmarks for price acceptability and strategies around ‘go to market’ catalog and custom part/service pricing in accordance with company policy.</li>
<li>Act as the Customer Liaison for non-project support of the Customers while onsite or in support of travel to and from our site. Build relationships of support and trust to continuously offer assistance and monitor their satisfaction. Support requirements will be to offer hotel, rental car, local recommendations, and other information and to ensure the customer offices area is stocked as necessary to ensure they have all info and access to make their stay pleasant. Use this relationship to ensure we’re also support their ongoing spare parts and technical services support needs for post project activity, including spare parts provisioning etc. Work closely with the PM and appropriate Sales Director at ALOFT to align on communications and fulsome support.</li>
<li>Send and follow up on Customer surveys for all sales and services. Monitor and Identify trends in customer satisfaction and dissatisfaction and make recommendations to direct manager for mitigations or by utilizing the relevant CA/PA/OFI modules in Q Pulse.</li>
<li>Manage time effectively, meet personal goals, and work effectively with other members of the customer service team.</li>
</ul>
</li>
<li>Perform on-call Duties as required to include 24/7 support. Duties will require responding to all customer inquiries via phone, cell phone, and computer. A company cell phone will be provided.
<ul>
<li>Maintain proficiency in using personal computer and software.</li>
</ul>
</li>
<li>Responsible for Complete initial / recurrent training requirements in a timely manner.</li>
<li>Other duties may be assigned.</li>
</ul>
SUPERVISORY RESPONSIBILITIES 
<ul>
<li>Assign duties and examine work for exactness, completeness, and conformance. </li>
<li>Assist in carrying out administrative duties such as time and attendance, incident reports, accident reports, etc. in a timely manner.</li>
<li>Provide motivation, training and general guidance for the Customer Service staff.</li>
</ul>
ADDITIONAL RESPONSIBILITIES 
The individual employed in this position is expected to dress appropriately (determined by area in which their work is performed), report to work on time, have excellent work habits, and have a cooperative and positive attitude in the work setting; exhibits respect and professionalism when interacting with customers, and all employees; must adhere to company policies, procedures and safety standards. 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. 
<ul>
<li>Associates Degree with four plus years related experience or High School education or equivalent reading, writing, and math abilities.</li>
<li>Diploma with six plus years related work experience.</li>
<li>Strong research skills and the ability to work independently or with minimal supervision. </li>
<li>Effective computer skills; Microsoft Office software and other company and discipline specific software applications.</li>
<li>Ability to build positive relationships and to maintain cross-functional partnerships.</li>
<li>Effective written and verbal communication skills.</li>
<li>Effective analytical and problem-solving skills.</li>
<li>Must be detail oriented with the ability to multi-task.</li>
<li>Ability to read and interpret engineering drawings.</li>
<li>Ability and willingness to work extended hours, when needed. </li>
</ul>
LANGUAGE SKILLS 
<ul>
<li>Read, write and understand the English language. </li>
<li>Ability to read, write, analyze, and interpret complex contracts, legal documents, technical documents, engineering drawings, regulations, procedures and manuals. </li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS 
<ul>
<li>None.</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard safety precautions are required in all areas where hazardous conditions exist. 
TRAVEL
<ul>
<li>Occasional travel may be required; the employee filling this position must be willing to travel on short notice and possibly for extended periods.</li>
</ul>
WORK ENVIRONMENT
The following work environment and characteristics described are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>Standard office environments. </li>
<li>Exposure to noise, smells, dust and fumes typically associated in an aviation environment.</li>
<li>Close proximity to several industrial hazards including electrical, mechanical and chemical.</li>
</ul>
SAFETY STATEMENT
All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy work environment, to take reasonable care of their own health and safety and to encourage the health and safety of all other team members. 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive

<h3>Job Description</h3>
Job Description
Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key to our success is recognizing the importance of each employee in the organization.
We have the following position at our VBI Hauling division:
Regional Customer Service Manager
Regional Customer Service Manager is responsible for the day to day management of the Billing Department and Customer Service. Will report directly to District Manager.
ESSENTIAL DUTIES:
<ul>
<li>Maintain close contact with Customer Service Managers to ensure they resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible.</li>
<li>Oversee the work of Customer Service Managers to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. </li>
<li>Ensure all escalated customer service complaints are handled and resolved by Customer Service Manager in accordance with company policies and procedures.</li>
<li>Implement departmental policies, procedures, and service standards.</li>
<li>Evaluate departmental performance and conformance to regulations, and make appropriate recommendations.</li>
<li>Oversee the Recruiting, interviewing, and selection of Customer Service Representatives and Billing Departments personnel.</li>
<li>Responsible for overseeing the timely submission of annual tax roll billing for multiple cities to the corresponding County agencies. Includes reconciliation of tax roll submission and follow up changes to direct billed accounts after annual submission.</li>
<li>Ensure compliance of billing schedules. </li>
<li>Supervision of Billing Department personnel.</li>
<li>Coordinate requests from other departments for the Billing department. </li>
<li>Ensure timely communication of rate increases to our Customers, and to the Billing and Customer Service Department.</li>
<li>Other duties as necessary or assigned.</li>
</ul>
KNOWLEDGE SKILLS AND ABILITIES:
<ul>
<li>Must have strong organizational skills and ability to motivate large groups.</li>
<li>Must have good decision making, problem solving and communication skills.</li>
<li>Must have excellent customer service skills and ability to work in a fast paced environment.</li>
<li>Must have knowledge of basic accounting principles.</li>
</ul>
TRAINING AND EXPERIENCE:
<ul>
<li>Must have previous experience supervising personnel in a customer service environment</li>
</ul>
PHYSICAL:
<ul>
<li>Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day</li>
<li>Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. </li>
<li>Hearing sufficient to understand conversations, both in person and on the telephone.</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>Work area is primarily in an office setting and may have fluorescent lighting and air conditioning.</li>
</ul>
 We offer competitive wages and an excellent benefits package including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.

Regional Customer Service Manager

<h3>Job Description</h3>
Job DescriptionLead with purpose. Drive operational excellence. Make healthcare safer. Daniels Health is seeking a&nbsp;Customer Service Manager&nbsp;to lead a dynamic team in delivering exceptional service to our healthcare clients. This is a hands-on leadership role where you'll champion customer experience, drive process improvements, and collaborate across departments to ensure seamless operations. We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.What You’ll Do:
<ul>
<li>Lead &amp; Develop a High-Performing Team: Coach and mentor a cross-functional customer service team, fostering accountability, collaboration, and a customer-first mindset.</li>
<li>Own the Customer Experience: Manage all outbound communications, host service review meetings, and ensure every customer interaction reflects our brand’s approachable and professional tone.</li>
<li>Drive Process Excellence: Champion system adoption (Salesforce, RouteOptix/Tegos), standardize workflows, and lead root cause analysis to resolve service issues and prevent recurrence.</li>
<li>Coordinate Operational Administration: generate driver manifests, collaborate with the transportation team to close out routes, and gather driver feedback on customer site visits.</li>
<li>Collaborate Across Departments: Act as a liaison between Customer Service, Operations, Transportation, Account Management, and Finance to align service delivery with operational capabilities.</li>
<li>Leverage Data for Impact: Leverage Data for Impact: Track and report on KPIs—including Net Promoter Score and Salesforce case time-to-close—customer trends, and team performance. Use insights to influence strategy and recommend improvements.</li>
<li>Balance Service &amp; Sustainability: Make informed decisions that meet customer expectations while supporting long-term business goals and cost-efficiency.</li>
</ul>
Must-Have Qualifications:
<ul>
<li>5+ years of customer service experience, including 2+ years in a leadership role</li>
<li>Strong proficiency in Salesforce and Microsoft Office Suite</li>
<li>Proven ability to lead teams, improve processes, and drive customer satisfaction</li>
<li>Analytical mindset with experience in data-driven decision-making</li>
<li>Familiarity with Root Cause Analysis and continuous improvement frameworks</li>
<li>Familiarity with tracking customer service metrics like Net Promoter Score (NPS)</li>
</ul>
Nice-to-Have Qualifications:
<ul>
<li>Experience in logistics, waste management, or regulated service industries</li>
<li>Experience outside of a call center environment</li>
<li>Ability to implement process improvements and cost-saving initiatives</li>
</ul>
Why You’ll Love Working Here:
<ul>
<li>Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores</li>
<li>401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule</li>
<li>Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more</li>
<li>Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal</li>
<li>Permanent Role: Full-time, Monday - Friday, 8:30 AM - 5 PM</li>
<li>Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare</li>
</ul>
Ready to Apply?We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.&nbsp;Daniels Health &amp; Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health &amp; Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health &amp; Sharpsmart&nbsp; conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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