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<h3>Job Description</h3>
Job Description
About the Role:
We are looking for a motivated and experienced Customer Service Manager to lead our customer support team and deliver exceptional service to our clients. This position is ideal for someone who thrives in a fast-paced consumer goods environment, enjoys problem-solving, and leads by example. 
 
Responsibilities &amp; Duties:
<ul>
<li>Work onsite in a boutique office environment close to Midtown</li>
<li>Supervise, mentor, and support the customer service team</li>
<li>Ensure timely and effective handling of customer inquiries, issues, and escalations </li>
<li>Monitor performance metrics and develop improvement strategies</li>
<li>Collaborate with other departments (sales, finance, operations, third party distribution partner) to resolve complex issues </li>
<li>Handle customer escalations professionally and empathetically </li>
<li>Train and onboard new customer service team members </li>
<li>Ensure customer orders are executed to meet expectations </li>
<li>Promote the marketing of product incentives to promote sales</li>
<li>Ensure accurate data in ERP system for all customers </li>
<li>Suggest and implement improvements customer service process </li>
<li>Efficiently resolves customer complaints </li>
<li>Prepare monthly reports on performance </li>
<li>Develop customer phone and web engagement</li>
<li>Build a collaborative team </li>
</ul>
Qualifications:
<ul>
<li>5+ years experience in a customer service management or team leader role</li>
<li>Proven work experience working with Customers, Supply Chain, Marketing and Finance, preferably in a wholesale business</li>
<li>Excellent verbal and written communication skills </li>
<li>Strong leadership and coaching skills </li>
<li>Proficiency with CRM systems, Microsoft Office, and reporting tools</li>
<li>Ability to manage conflict and resolve issues with diplomacy </li>
<li>High attention to detail and organizational skills </li>
<li>Experience in a fast-paced environment and ability to multitask </li>
<li>Knowledge of working with manufacturer rep groups and associated sales tools desirable </li>
<li>Bachelor's degree preferred but not required </li>
</ul>
What We Offer:
<ul>
<li>Annual Salary: $80K </li>
<li>Health, dental, and vision insurance </li>
<li>401(k) </li>
<li>Paid time off and holidays </li>
<li>Opportunities for career growth and leadership development </li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact in customer service? Capps Plumbing &amp; Sewer, Inc. is excited to announce an opening for a full-time Customer Service Manager in Wheeling, IL. Join us in delivering outstanding service to our valued customers while advancing your career in a supportive and engaging workplace.
 
WHY YOU SHOULD JOIN US
With a competitive salary ranging from $70,000 to $80,000/year, we offer a dynamic work environment focused on excellence and teamwork. We also offer generous benefits, such as:
<ul>
<li>Health insurance (we cover half!)</li>
<li>Dental</li>
<li>Vision</li>
<li>Paid vacation</li>
<li>Sick leave</li>
<li>Holidays</li>
<li>401(k) with a company match</li>
</ul>
 
ABOUT US
At Capps Plumbing &amp; Sewer, Inc., we're not just a plumbing company – we're a community. Our mission is to provide exceptional service to our clients while fostering a workplace that values teamwork, innovation, and continuous growth. With a brand new 60,000 SQF space, our work environment is as cutting-edge as our services. We prioritize our team's well-being, offering accessibility to management, great leadership, and the latest training, technology, and software to ensure everyone excels in their role.
 
ARE YOU THE CUSTOMER SERVICE MANAGER OUR TEAM NEEDS?
<ul>
<li>3+ years of experience in customer service leadership or management</li>
<li>Strong communication and problem-solving skills</li>
<li>Knowledge of Microsoft Office Suite</li>
</ul>
At least five years of experience in customer service leadership or management is ideal. Experience in the plumbing industry or a similar home service or trade industry is preferred. Familiarity with ServiceTitan software is also a plus.
 
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
This full-time position offers a consistent work schedule from 8 AM to 5 PM, Monday to Friday. Enjoy a structured workday that allows you to balance your professional responsibilities with your personal life.
In your role as Customer Service Manager, you will manage and develop the customer service team, overseeing daily operations while coaching staff to maintain high standards. You will handle escalations and resolve conflicts efficiently, ensuring open communication and collaboration across departments to meet customer needs. Monitoring customer feedback, you will own the customer experience and track key performance indicators, leading initiatives to implement continuous improvements. Additionally, you will develop and enforce policies and procedures for efficiently managing calls, inquiries, complaints, and follow-ups, including handling emergency or after-hours services.
 
ADVANCE YOUR CAREER TODAY!
If you are a motivated leader looking to enhance the customer experience and make a difference, we invite you to take the next step in your career. Apply now with our initial 3-minute, mobile-friendly application and join the Capps Plumbing &amp; Sewer team. We look forward to meeting you!
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
 Inside Customer Service and Account Manager About Us: At Winston Collection, LLC, we’re deeply passionate about golf. As a leading distributor, manufacturer, and wholesaler in the golf industry, we take pride in serving over 3,000 accounts with our premium leather goods, accessories, and gift items. Our team is expanding, and we’re looking for a dedicated individual who is a golfer or has golf knowledge, has excellent communication skills, and is detail-oriented. If you’re customer-focused and ready to impact, this role is for you!
What We Offer: • Career Opportunity: This isn’t just a job; it’s a chance to build a fulfilling career. We’re committed to your long-term growth and development. • Professional Growth: Join a team that encourages innovation and excellence. Your contributions matter here. • Supportive Environment: We value dedication and creativity. Your talents will be recognized and appreciated. Job Details: • Position: Inside Customer Service and Order Entry Specialist • Workplace: Winston Collection Headquarters, 1591 Star Batt Dr., Rochester Hills, MI 48309 • Hourly Wage:&nbsp;$18 to $19 per hour, depending on experience. • Work Schedule: o Monday through Friday, daytime shift (No weekends) • Benefits: o Health and Dental Benefits after 90 days o 401k match up to 6% (when eligible) Responsibilities: 1. Order Entry Processes: o Set up new customers and update information for existing ones. o Complete essential fields, including name, address, ship-to address, account number, item number, in-hand date, correct pricing, and decoration style. o Input data accurately into our order entry system (QuickBooks). o Adapt to various order-writing methods to serve our diverse product offerings. o Provide detailed specifications for each order, including product type, materials, and decoration requirements. o Verify customer order information and receive confirmation of correctness. o Handle customized orders with precision and attention to detail. 2. Customer Interaction: o Answering customer phone calls and emails o Inform customers of all order details and submit them for approval. o Write orders promptly to meet delivery deadlines. o Ensure exceptional customer service throughout the order process.
Email&nbsp;the customer artwork proofs for approval, and approve them in our system.&nbsp;&nbsp;
 Requirements: • Proven experience as an Order Entry Specialist or in a similar role. • Must be a golfer or know&nbsp;golf in some form. • Ability to quickly learn our processes and order writing procedures. • Cares about all the order details and understands delivering Orders&nbsp;on time. • Previous QuickBooks or similar experience preferred. Join our team and contribute to the exciting world of golf at Winston Collection, LLC! Apply today. Please send your Resume to: Andrew McDurmon <a href="mailto:amcdurmon@winstoncollection.com" target="_blank">amcdurmon@winstoncollection.com</a>
Company DescriptionWe are a group of golfers serving the best Country Clubs in the world. If you want to be in golf, be part of a golf company, Winston Collection is the place for you!! 
<h3>Company Description</h3>
We are a group of golfers serving the best Country Clubs in the world. If you want to be in golf, be part of a golf company, Winston Collection is the place for you!!

Customer Service & Account Manager

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager – Call Center | $65K–$75KGreater New Haven area | Full-Time | Direct Hire Looking for a leadership role where your team makes a real difference in the customer experience? We’re hiring a Customer Service Manager for a growing call center team that handles all things customer—from inbound calls and emails to inside sales. What You'll Do:
<ul>
<li>Lead a small, dedicated team responsible for customer service and inside sales</li>
<li>Oversee daily call center operations—inbound only</li>
<li>Prepare the team for the busy season starting in September, including training seasonal support</li>
<li>Ensure customers get fast, friendly service across all touchpoints: phone, email, and order support</li>
<li>Coach and develop staff to hit service benchmarks and build customer loyalty</li>
</ul>
About the Role:
<ul>
<li>Salary: $65,000 – $75,000</li>
<li>Direct hire opportunity with a reputable and stable company</li>
<li>Lead a tight-knit team with the flexibility to scale up during high-volume seasons</li>
<li>You'll be the go-to person for workflow, escalation support, and team performance</li>
</ul>
What You Bring:
<ul>
<li>Previous call center or customer service management experience (inbound focus)</li>
<li>Strong leadership and coaching ability</li>
<li>Comfort managing seasonal hiring/training needs</li>
<li>Tech-savvy with customer systems and order entry platforms</li>
<li>Able to thrive in a fast-paced, customer-focused environment</li>
</ul>
Interviews happening now! Apply today to be part of a team that values great service and great people. A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.

<h3>Job Description</h3>
Job Description
Are You a Confident Communicator with a Passion for Service and Marketing?
At Roof Check Inc., we’re seeking a highly organized, personable, and driven professional to take on a vital dual-role that blends client care, service coordination, and marketing leadership. This is a perfect fit for someone who thrives in a fast-paced environment and wants to make a direct impact on both customer satisfaction and company growth.
About Roof Check Inc.
Since 1984, Roof Check Inc. has proudly served Colorado as a family-owned roofing company built on craftsmanship, professionalism, and trusted customer relationships. We value teamwork, integrity, quality workmanship, and long-term success—and we’re looking for someone who shares those values to grow with us.
Your Role at a Glance
This is not your average desk job. As our Customer Service Manager/ Service Administrator, you'll serve as both the first impression and the follow-through, handling everything from client communications and service scheduling to marketing execution and brand building.
Key Responsibilities
<ul>
<li>
Be the primary point of contact for all service clients—build trust from first call to final invoice
</li>
<li>
Schedule and dispatch service appointments; track all communications and updates
</li>
<li>
️ Maintain accurate client records and project data using CRM systems
</li>
<li>
Oversee the entire service pipeline—send proposals, coordinate approvals, dispatch jobs, invoice, and manage collections
</li>
<li>
Lead and execute marketing campaigns across social media, email (Mailchimp), and print
</li>
<li>
Support in-house promotions, company events, and community engagement initiatives
</li>
<li>
Collaborate closely with the sales and production teams to ensure a consistent and positive client experience
</li>
</ul>
✅ What We’re Looking For
<ul>
<li>
2+ years of experience in customer service, office coordination, or marketing
</li>
<li>
A confident communicator with strong written and verbal skills
</li>
<li>
A multi-tasking master who thrives on organization and follow-through
</li>
<li>
Tech-savvy with CRM and marketing platforms (e.g., Canva, Meta, Mailchimp)
</li>
<li>
A self-starter with a go-getter attitude who doesn’t wait to be told what to do
</li>
<li>
Must be available to work Monday–Friday, on-site in Longmont, CO
</li>
</ul>
What We Offer
<ul>
<li>
Competitive salary, based on experience
</li>
<li>
Health benefits
</li>
<li>
Paid time off
</li>
<li>
Career growth opportunities in a stable, respected company
</li>
<li>
A collaborative team environment where your ideas are heard and valued
</li>
</ul>
Ready to Apply?
Send us your resume and a brief note about why you’d be a great fit. Join a company that believes in doing things right, building lasting relationships, and making every client experience count.
Company DescriptionLocally Owned Since 1984, Roof Check, Inc. offers solutions to all your roofing, architectural sheet metal, and gutter needs. We are driven by knowledge and train our team to implement the industry’s latest advances. This allows us to provide our clients with the most current technical applications in the industry. We are a full-service operation, providing in-house equipment and expertise to complete any scale roofing project. 
<h3>Company Description</h3>
Locally Owned Since 1984, Roof Check, Inc. offers solutions to all your roofing, architectural sheet metal, and gutter needs. We are driven by knowledge and train our team to implement the industry’s latest advances. This allows us to provide our clients with the most current technical applications in the industry. We are a full-service operation, providing in-house equipment and expertise to complete any scale roofing project.

<h3>Job Description</h3>
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
<ul>
<li>Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.</li>
<li>Hire team members, train/develop them, and evaluate performance</li>
<li>Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff</li>
<li>Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers</li>
<li>Escalation resource for customer complaint and order issue investigations and resolutions</li>
<li>Ensure consistent and timely availability of requested daily activity/sales reports</li>
<li>Monitor and review team performance metrics to ensure consistent task execution</li>
<li>Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources</li>
<li>Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff</li>
<li>Remains knowledgeable and up-to-date on product changes and developments</li>
<li>Continually builds good customer relations</li>
</ul>
Requirements:
<ul>
<li>Strong written and verbal communication skills (English)</li>
<li>Solid work ethic, ability to multi-task,</li>
<li>Ability to provide constructive and disciplinary feedback to team members</li>
<li>Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members</li>
<li>Proficiency with Microsoft Office, SAP, and EDI processes and portal tools</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience a plus</li>
<li>3-5 years' of customer service management experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)</li>
</ul>

<h3>Job Description</h3>
Job Description
About Us
Screws Loose Services LLC is a fast-growing, family-first handyman and commercial facilities maintenance company committed to providing top-tier service across Southern Arizona. Our mission is simple: fast, professional, high-integrity service—no excuses. We’re looking for a Customer Service Manager (CSM) who is ready to own the client experience from first contact to follow-up.
Position Summary
The Customer Service Manager is the first and last voice our clients hear. Your role is to respond to calls, texts, quote requests, and follow-ups with speed, clarity, and care. You’ll manage client communications, coordinate with field techs, and uphold our commitment to no dropped balls and high integrity.
Key Responsibilities
Client Communication
<ul>
<li>
Respond to calls, texts, and quote requests by end of day
</li>
<li>
Follow up quotes within 5 minutes via phone
</li>
<li>
Provide pre- and post-visit calls for every scheduled job
</li>
</ul>
Quote &amp; Scheduling
<ul>
<li>
Send quotes within 4 business hours
</li>
<li>
Ensure 80%+ quote approval rate
</li>
<li>
Schedule techs without double-booking
</li>
</ul>
Team Coordination
<ul>
<li>
Keep CRM updated and organized
</li>
<li>
Communicate delays or issues to management
</li>
<li>
Collaborate with field techs and leadership
</li>
</ul>
What Winning Looks Like
✔ All client communications are acknowledged same-day ✔ Quotes are fast, clear, and approved ✔ No client is left wondering what’s next ✔ You manage your pipeline with zero dropped balls ✔ Clients leave 5-star reviews mentioning you by name
Compensation
This is a performance-based position, where your pay directly reflects your output and results. Commission bonuses are available based on client satisfaction, sales success, and consistent execution.
Who You Are
✅ Highly organized and dependable ✅ Tech-savvy and familiar with CRM tools ✅ Strong communicator with a warm, professional phone manner ✅ Able to multitask and make independent decisions ✅ Self-starter who thrives in a fast-paced, remote work environment ✅ Committed to integrity, honesty, and proactive service
Benefits
<ul>
<li>
Flexible remote work
</li>
<li>
Commission bonus opportunities
</li>
<li>
Room for growth and leadership
</li>
<li>
Clear expectations with KRA support
</li>
<li>
A team that actually has your back
</li>
</ul>
Ready to Apply?
 Email your resume and a short paragraph about why you're a good fit to <a href="mailto:screwslooseservices@gmail.com" target="_blank">screwslooseservices@gmail.com</a> Questions? Call us at 520-344-3511

<h3>Job Description</h3>
Job Description
Overview: TASMAN Sign &amp; Graphic Solutions, a trusted provider of architectural signage and branding services, is seeking an Office &amp; Customer Experience Manager. This role blends inside sales, customer service, quotations, and administrative responsibilities. Join a company that values trust, creativity, and exceeding customer expectations.
Responsibilities:
<ul>
<li>Handle incoming calls and client communication with professionalism and warmth</li>
<li>Support inside sales and prepare quotations</li>
<li>Order supplies and manage vendor relationships</li>
<li>Process invoices and handle bill payments</li>
<li>Oversee customer service workflows and documentation</li>
<li>Assist with project coordination and internal communications</li>
</ul>
Qualifications:
<ul>
<li>5+ years of sign industry experience or similar administrative, customer service, or inside sales role</li>
<li>Excellent communication and organizational skills</li>
<li>Proficiency with Microsoft Office; sign industry software a plus</li>
<li>Experience using AI platforms is a bonus</li>
<li>Detail-oriented and customer-focused</li>
</ul>
Company DescriptionTASMAN Sign &amp; Graphic Solutions, a trusted provider of architectural signage and branding services, is seeking an Office &amp; Customer Experience Manager. This role blends inside sales, customer service, quotations, and administrative responsibilities. Join a company that values trust, creativity, and exceeding customer expectations. 
<h3>Company Description</h3>
TASMAN Sign &amp; Graphic Solutions, a trusted provider of architectural signage and branding services, is seeking an Office &amp; Customer Experience Manager. This role blends inside sales, customer service, quotations, and administrative responsibilities. Join a company that values trust, creativity, and exceeding customer expectations.

Office & Customer Service Manager

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Customer Service Case Manager&nbsp;(046SO) US-FL-MelbourneDescription&nbsp;
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Case Manager working on-site in Melbourne, Florida, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be Doing
The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You’ll
<ul>
<li>Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services</li>
<li>Act as a resource of all product knowledge and service support</li>
<li>Schedule activities as required for special events</li>
<li>Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner</li>
<li>Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction</li>
<li>Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs</li>
<li>Be responsible for handling emails and chats</li>
<li>Exhibit strong follow-up and organizational skills in both verbal and written communication</li>
<li>Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers)</li>
<li>Return all email and voice mail messages promptly, and follow up with customers and dealers as committed</li>
<li>Be responsible for documenting customer inquiries and concerns</li>
<li>Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans</li>
<li>Participate in business-related marketing and sales projects</li>
<li>Meet specified goals as set forth by management</li>
<li>Provide feedback to management for the continued and improved performance of the department to foster positive results and growth</li>
<li>Work as a team player – assist other team members when in need of support</li>
</ul>
What You Bring to the Role
<ul>
<li>High school diploma required; an associate's or bachelor’s degree is preferred</li>
<li>A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales</li>
<li>Experience in a luxury field (hospitality or brand product) is a plus</li>
<li>Knowledge of the automotive industry is a plus</li>
<li>Strong verbal and written communication skills</li>
<li>Strong customer service, interpersonal, and relationship-building skills</li>
<li>Excellent English language (oral and written), with grammatical knowledge and etiquette</li>
<li>Typing skills (minimum of 30 words per minute)</li>
</ul>
What You Can Expect
<ul>
<li>Starting pay rate of $18.34 per hour</li>
<li>Health/Dental/Vision/Life Insurance</li>
<li>Flexible Spending Account (FSA) and Health Savings Account (HSA)</li>
<li>401(k) with company match</li>
<li>Vacation/Sick Time and Paid Holidays</li>
<li>Tuition Reimbursement Employee Assistance Program</li>
<li>Employee Discount Program</li>
<li>Training and Development Programs (Percepta College)</li>
<li>Award-winning Employee Rewards Program (Perci Perks)</li>
</ul>
A Bit More About Your Role
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
<ul>
<li>Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.</li>
<li>Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.</li>
<li>Leave it better – We take ownership and leave every process, person, and place better than we found it.</li>
<li>Win together – We succeed as one—celebrating, supporting, and showing up for each other.</li>
<li>Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.</li>
</ul>
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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