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<h3>Job Description</h3>
2670 Highway 95 Bullhead City Arizona, 86442, Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

Customer Service Manager

<h3>Job Description</h3>
6300 Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236 Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
3 Thurmont Blvd Thurmont Maryland, 21788, Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
8425 Woodsboro Pike Walkersville Maryland, 21793, Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job DescriptionDescription:
Company Profile
The Plant Company (TPC) is a fast-growing, innovative horticultural business operating in a newly expanded 10-acre facility. With the completion of Phase 2, we’ve added a state-of-the-art greenhouse and production barn—both purpose-built for the controlled-environment, sustainable production of premium tropical foliage.
 
The ideal candidate will play a key role in driving our continued growth and daily success as part of the nationally recognized Proven Winners® leafjoy® brand. We’re proud of our inclusive, growth-oriented culture and operate on EOS (Entrepreneurial Operating System), which shapes how we solve problems, lead teams, and scale effectively. As a valued team member, you’ll have the opportunity to make a direct impact, contribute your perspective, and grow with a company that’s expanding rapidly and is nationally recognized.
 
We believe “together we grow stronger,” which applies to employees, vendors, and customers. The four core values that identify this company are: 
1. Caring About People, Plants, and Process
2. Growth Oriented
3. Customer First
4. "Can Do" Attitude
 
 Job Summary
We are seeking a strategic, results-driven Customer Service Manager to lead our department and foster a customer-first culture. This role supports sales, manages a high-performing team, develops customer service strategies, and ensures exceptional service delivery. The Manager will guide staff, oversee scheduling and performance, and handle complex customer issues.
 
The ideal candidate brings strong leadership, problem-solving, and communication skills, with proven experience in driving customer satisfaction and managing operations.
Requirements:
Leadership &amp; Team Management
<ul>
<li>Lead, coach, and evaluate the customer service team to ensure performance, quality, and timely service.</li>
<li>Develop training programs to strengthen skills and address complex issues.</li>
<li>Oversee work schedules, assignments, and performance reviews.</li>
</ul>
Customer Relations
<ul>
<li>Partner with Sales and Account Managers to align on customer engagement strategies.</li>
<li>Resolve escalated inquiries and complaints, ensuring timely follow-up and strategic solutions.</li>
<li>Build and maintain strong relationships with key accounts.</li>
</ul>
Operational Excellence
<ul>
<li>Develop and enforce departmental policies and procedures in line with company goals.</li>
<li>Partner with Sales to help manage customer interactions and order processing through the CRM system.</li>
<li>Track performance metrics, analyze customer feedback, and share insights across departments.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work with sales, marketing, operations, and external partners to streamline processes and ensure on-time service.</li>
<li>Share CRM data and insights to improve customer engagement and efficiency.</li>
</ul>
Continuous Improvement
<ul>
<li>Monitor industry trends and implement innovative practices.</li>
<li>Foster a culture of accountability, professional growth, and customer-focused service.</li>
</ul>
Required Skills &amp; Abilities
<ul>
<li>Proven leadership and team management skills.</li>
<li>Strong problem-solving and conflict resolution abilities.</li>
<li>Excellent communication and relationship-building skills.</li>
<li>Experience with CRM systems and order management.</li>
<li>Analytical mindset with focus on continuous improvement.</li>
<li>Ability to collaborate across departments.</li>
<li>Detail-oriented, adaptable, and customer-focused.</li>
</ul>
Education &amp; Experience
<ul>
<li>Bachelor’s degree in Business, Management, Marketing, Communications, or related field preferred (or equivalent experience).</li>
<li>3–5 years of customer service experience with a track record of resolving complex issues and improving service.</li>
<li>Previous supervisory or managerial experience required.</li>
<li>Industry-specific experience and customer service certifications (CCSM, CPCS) preferred.</li>
</ul>
Physical Requirements
This position requires the ability to lift and carry up to 15 pounds, stand for extended periods, bend and reach to access materials, and walk short distances throughout the workday. TPC is committed to providing reasonable accommodation for qualified individuals with disabilities.
 
The Plant Company is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
Customer Service Manager Location - Scene 75 - Dublin, OH Position Type – FT Salary

Company Overview: Five Star Parks &amp; Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks &amp; Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe &amp; secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Customer Service Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
<ul>
<li>Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.</li>
<li>Maintain accurate records of employee attendance and performance metrics on a daily basis.</li>
<li>Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.</li>
<li>Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.</li>
</ul>
Principal Duties and Responsibilities:
<ul>
<li>Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.</li>
<li>Implement strategies to enhance team performance, safety protocols, and customer service initiatives.</li>
<li>Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.</li>
<li>Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.</li>
<li>Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.</li>
<li>Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.</li>
</ul>
Skills/Competencies Required:
<ul>
<li>Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.</li>
<li>Excellent attention to detail and a commitment to operational excellence.</li>
<li>Passion for hospitality and delivering exceptional customer service.</li>
<li>Effective time management skills and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Strong communication skills, with the ability to motivate and inspire a diverse team.</li>
</ul>
 
Education, Qualifications, and Experience:
<ul>
<li>Must be at least 21 years of age.</li>
<li>Must have a high school diploma or GED; or equivalent combination of relevant education and experience.</li>
<li>Must have at least one year of management or supervisory experience.</li>
<li>Experience in Restaurant/Food &amp; Beverage Management is required.</li>
<li>Must be able to work weekends and holidays.</li>
<li>Must be able to work up to 45 hours per week, available every weekend.</li>
<li>Able to stand for long periods of time.</li>
<li>Able to lift 39lbs unaided.</li>
<li>Valid driver’s license required.</li>
<li>Authorized to work in the United States. </li>
</ul>
Five Star Park &amp; Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 
 We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 
Five Star Parks &amp; Attractions participates in the E-Verify program. 
APPLY NOW!

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Customer Service Manager Position Overview The Customer Service Manager will manage accounts, taking orders from customers, and resolve issues with orders. You will lead the customer service initiatives within our organization, focusing on enhancing customer satisfaction and retention. We are looking for a candidate with experience in customer service / supply chain within the food, beverage, or CPG industries.&nbsp; Key Responsibilities
<ul>
<li>Develop and implement customer service strategies to enhance customer satisfaction and loyalty.</li>
<li>Manage and lead the customer service team, providing training and support to ensure high performance.</li>
<li>Analyze customer feedback and metrics to improve service delivery and resolve issues effectively.</li>
<li>Collaborate with supply chain and food manufacturing teams to streamline order processes and improve customer experiences.</li>
<li>Monitor and manage customer purchase orders, ensuring accuracy and timely delivery.</li>
<li>Establish and maintain strong relationships with key customers, addressing their needs and concerns promptly.</li>
</ul>
Qualifications
<ul>
<li>Minimum of 5 years of experience in customer service or customer success roles, preferably in the food, beverage or CPG sectors.</li>
<li>Strong understanding of supply chain processes and food manufacturing operations.</li>
<li>Exceptional communication and interpersonal skills, with a focus on customer relations.</li>
<li>Proven leadership skills with the ability to motivate and develop a team.</li>
<li>Familiarity with CRM software and customer service tools.</li>
</ul>
Benefits
<ul>
<li>401K with match</li>
<li>Health, Dental, and Vision insurance</li>
<li>PTO and Sick Time</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 09/17/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

<h3>Job Description</h3>
Job Description
We are looking for a dedicated Customer Service Manager to lead and oversee a team of customer service professionals. In this role, you will ensure the seamless execution of the order process from initiation to fulfillment, while fostering a high level of customer satisfaction. The ideal candidate will bring strong leadership skills and a deep understanding of customer service operations.
 
Responsibilities:
• Supervise and manage a team customer service representatives, providing guidance and support to meet performance goals.
• Oversee the entire order process, ensuring accuracy and timely fulfillment to meet customer expectations.
• Address and resolve customer inquiries and issues promptly, maintaining high levels of satisfaction.
• Implement and monitor customer service protocols to ensure consistent delivery of quality service.
• Train and mentor team members to enhance their skills and improve overall team performance.
• Collaborate with other departments to streamline processes and enhance operational efficiency.
• Analyze customer service metrics to identify areas for improvement and implement corrective actions.
• Handle escalated customer service issues with professionalism and poise.
• Ensure compliance with company policies and procedures across all customer service activities.
• Proven experience in a supervisory or managerial role within a customer service environment. • Strong knowledge of order entry and fulfillment processes. • Excellent communication and problem-solving skills. • Ability to handle escalated issues and provide effective resolutions. • Proficiency in managing call center operations or similar customer service functions. • Demonstrated ability to train, mentor, and motivate a team. • Strong organizational skills and attention to detail. • Familiarity with customer service software and tools is an advantage.

<h3>Job Description</h3>
Job Description
A bit about us: We're on a mission to change the tire industry — how it's delivered and how it's experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!
A bit more about this role:
As Customer Service Manager, you will lead and develop a high-performing team of 10–12 Customer Service Representatives and Team Leads while owning key performance metrics such as KPIs and SLAs to ensure exceptional service delivery. You will deeply analyze the end-to-end customer journey to identify pain points and opportunities, then map and design automation processes that streamline support and prepare clear, actionable requirements for development. Acting as the bridge between business and engineering, you will drive the successful launch and adoption of self-service tools, such as knowledge bases, chatbots, and case routing, while coaching your team, optimizing workflows, and delivering measurable improvements in efficiency, customer satisfaction, and operational scalability across multiple websites and marketplaces.
Eligibility Requirements
<ul>
<li>Education: College or University degree required.</li>
<li>Experience: Minimum 5 years of call center experience, with at least 3 years in a management position.</li>
<li>Proven ability to manage to KPIs and performance metrics.</li>
<li>Technical skills: Proficiency in CRM systems, reporting tools, and exposure to automation or process-improvement technology.</li>
<li>Other: High-speed Wi-Fi connection</li>
</ul>
 
Responsibilities will include:
Team Leadership &amp; Performance
<ul>
<li>Manage a team of up to 12 Customer Service Representatives and Team Leads, setting clear expectations and coaching for performance and quality.</li>
<li>Hire, onboard, and train new team members while fostering a strong, positive team culture.</li>
<li>Monitor KPIs such as response time, SLA adherence, CSAT, and productivity metrics; create targeted coaching plans for individuals.</li>
<li>Conduct regular quality audits and provide actionable feedback.</li>
<li>Develop career growth pathways and mentor high-potential CSRs.</li>
</ul>
Operational Excellence &amp; Process Improvement
<ul>
<li>Own and optimize standard operating procedures to drive efficiency and scalability.</li>
<li>Lead the end-to-end mapping of the customer journey to uncover pain points, define automation opportunities, and prepare clear requirements for development.</li>
<li>Drive the automation of manual workflows (e.g., case routing, macros, chatbot updates) to boost productivity and reduce handling time.</li>
<li>Act as the key bridge between business and engineering, translating customer insights into actionable product requirements and user stories.</li>
<li>Present process improvement outcomes and customer feedback trends to influence product, technology, and operational decisions.</li>
</ul>
Customer Experience &amp; Escalations
<ul>
<li>Act as a final escalation point for complex or high-impact customer issues.</li>
<li>Monitor customer satisfaction metrics (CSAT, NPS, BBB/Reseller Ratings) and implement improvements.</li>
<li>Develop strategies to reduce repeat contacts and improve first-contact resolution through training, process updates, and technology enhancements.</li>
</ul>
Key Attributes, Skills &amp; Experience
<ul>
<li>Strong people leadership: inspires, coaches, and holds teams accountable to achieve KPIs while balancing customer needs and business goals.</li>
<li>Analytical and data-driven: skilled at using reporting tools to spot trends, design improvements, and translate insights into action.</li>
<li>Excellent communicator: able to simplify complex topics for team members, leadership, partners, and customers.</li>
<li>Tech-forward and process-oriented: experienced in automation, system implementation, and continuous process improvement.</li>
<li>Adaptable and proactive: thrives in a fast-paced, entrepreneurial environment with constant change.</li>
<li>Proven experience leading front-line customer service teams in high-volume contact center or e-commerce settings; automotive/tire industry experience is a plus.</li>
<li>Availability to work an 8-hour shift Monday–Friday (5am–5pm PST) with rotating Saturdays.</li>
</ul>
Salary range: 
<ul>
<li>$80,000 - $90,000 USD annually (FTE)</li>
</ul>

<h3>Job Description</h3>
Job Description
Company Overview
Established in 1929, Heinen’sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.
Job Summary
The Customer Relations Manager plays a key role in ensuring exceptional customer experiences by serving as the primary liaison between customers and internal teams. This role oversees daily customer service operations, resolves complex issues, drives process improvements, ensures timely and effective communication, and leads a small team to uphold the highest standards of excellent service. 
Key Responsibilities
<ul>
<li>Deliver exceptional customer service across phone, email, and online channels, ensuring professional and timely responses.</li>
<li>Resolve complex customer inquiries using critical thinking, problem-solving, and proactive follow-up.</li>
<li>Lead process improvements to enhance service quality, efficiency, and customer satisfaction.</li>
<li>Prepare and present monthly performance reports and scorecards to Heinen’s Leadership, highlighting key customer service metrics and trends.</li>
<li>Maintain internal training documents to reflect current and updated processes.</li>
<li>Oversee the integration and performance of customer service software and technology platforms.</li>
<li>Manage the Customer Relations content on the company website and coordinate related updates with internal teams.</li>
<li>Support production and distribution of printed materials for key programs such as Tasteful Rewards.</li>
<li>Train and support team members on internal systems, customer service protocols, and company programs.</li>
<li>Keep the team informed of relevant company initiatives, projects, and events.</li>
<li>Collaborate with cross-functional teams including Finance, Accounting, E-Commerce, Food Safety, Loss Prevention, and CRM on special projects.</li>
<li>Identify and recommend improvements to programs and technology, including customer service systems, E-Commerce solutions, survey programs, and reports. </li>
<li>Support customer store experience as key satisfaction liaison for product availability feedback. </li>
<li>Assist in new customer support technology, requirements gathering, testing, and rollout as needed. </li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree in business administration or related field preferred.</li>
<li>5+ years of customer service experience, with at least 2 years in a leadership role.</li>
<li>Strong verbal and written communication skills with the ability to interact professionally at all levels.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).</li>
<li>Proven ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.</li>
<li>Strong leadership, problem-solving, and project management skills.</li>
<li>High level of professionalism, integrity, and discretion.</li>
<li>Flexibility to work occasional nights and weekends.</li>
<li>Commitment to providing strong customer support in all circumstances. </li>
</ul>

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
 Monday - Friday, 8 AM - 5 PM with evening and weekend work as required. 40 hours per week.

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