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<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Kauai Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred or equivalent experience in the retail, hospitality, or home health care industry. </li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>Base Salary plus incentives/bonuses based on gross margin revenue</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program</li>
<li>Non-profit company</li>
<li>Hands-on training and continuous employee development for a successful career in healthcare! </li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!

#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care is currently seeking a Client Services Manager in our Assistive Care State Programs Home Care office in Beverly, MA.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>

#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for Client Services Manager in Greenville, SC!
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics </li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Comparable experience staffing/scheduling at a home care agency preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skill</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the Greenville Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
#LIRX #JoinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
Job Title: Manager, Client Services
Work Location: New York, New York 
Start Date: ASAP
Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators. 
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global.
About Client Services:
The Client Services team has ultimate responsibility for the creative output and flawless execution of our campaigns and programs. The team has a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life.
The team has three core functions: 
<ol>
<li>Oversee campaign, budgets and timing across assigned programs</li>
<li>Act as the central resource that brings in the right expertise at the right time </li>
<li>Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output</li>
</ol>
About the role:
In this role, you will oversee the end-to-end delivery of influencer and creator campaigns, managing daily operations including budgeting, timelines, and cross-functional coordination. You'll support the team in client management, sourcing talent, handling contracts, creating briefs, and ensuring smooth campaign execution. You'll also play a key role in both internal and client-facing meetings, offering strategic insight grounded in a strong understanding of the brand, creator roster, and campaign objectives.
Here's what you'll do day-to-day:
<ul>
<li>Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management</li>
<li>Lead calls with creators and clients confidently and independently</li>
<li>Manage communications with creators for multiple campaigns simultaneously</li>
<li>Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs</li>
</ul>
Here's what we're looking for:
<ul>
<li>Have 4-6 years' agency or brand experience, including team management</li>
<li>Have strong detail-oriented communication, organizational and interpersonal skills</li>
<li>Experienced in executing paid creator marketing initiatives </li>
<li>Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients</li>
<li>Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach</li>
<li>The ability to multitask and handle multiple campaign timelines, creator and client communications simultaneously</li>
<li>Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement</li>
<li>Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations</li>
<li>Appreciate and understand the value of creativity</li>
<li>Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working</li>
<li>Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude</li>
</ul>
The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.
Our values:
At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 
The perks:
Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
<ul>
<li>Medical, Dental, Vision</li>
<li>25 days of PTO + Sick days + Winter break</li>
<li>Retirement planning with employer match</li>
<li>Monthly phone/internet reimbursement</li>
<li>Professional development stipend</li>
<li>New joiner Home office allowance </li>
<li>Fertility benefits</li>
<li>Up to 16 weeks of paid parental leave</li>
<li>Volunteer days</li>
<li>Identity theft protection &amp; Legal assistance</li>
<li>Company Paid Life &amp; Disability Insurance</li>
<li>Extra Voluntary Life Insurance Policy</li>
<li>Voluntary Hospital and Critical Illness Insurance</li>
<li>Voluntary Pet insurance</li>
<li>Employee Resource Groups</li>
</ul>
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Manager, Client Services

<h3>Job Description</h3>
Job Description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Greenville Skilled Nursing Office located in Greenville, NC!
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics </li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Comparable experience staffing/scheduling at a home care agency preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skill</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the Greenville Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
#LIRX #JoinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh, NC Habilitation Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required</li>
<li>Scheduling experience required</li>
<li>Experience with the I/DD population preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>

Why you'll love BAYADA:
<ul>
<li>Award- Winning Workplace- Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.</li>
<li>Impactful Work- Make a meaningful impact in the Raleigh Community</li>
<li>Weekly Pay- Consistent weekly paychecks to keep your finances on track.</li>
<li>Comprehensive Benefits- Medical, dental, vision, and more-- we've got you covered</li>
<li>Work- Life Balance- Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.</li>
<li>Career Growth- Advancement opportunities to help you grow in your career.</li>
<li>Nonprofit Organization- As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.</li>
</ul>
Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.
#JoinBAYADA-RX
#LI-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! 

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. The ideal candidate has experience in client retention in a long-term care pharmacy setting.

This position requires entails 80% travel between the Sacramento, CA and Reno, NV areas. Applicants should reside within that territory and must have a valid Driver's License.

Schedule: This is a salaried position, working Monday - Friday. Per business needs, you may need to work a weekend, but this is rare.

We offer:
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

This position will be posted for a minimumof 8 days
 
Responsibilities
<ul>
<li>Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations</li>
<li>Accountable for all aspects of client relationships; primary go-to person for your client base</li>
<li>Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)</li>
<li>Leads client contract renewal process in collaboration with other key PharMerica stakeholders</li>
<li>Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients</li>
<li>Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
<ul>
<li>Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service</li>
</ul>
</li>
<li>Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources</li>
<li>Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation</li>
<li>Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved</li>
<li>Represents PharMerica at corporate/networking/client events and conferences</li>
<li>Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting</li>
<li>Ability to communicate to all levels of management</li>
<li>Excellent time-management and basic computer skills</li>
<li>Advanced Microsoft Office proficiency</li>
<li>Outstanding problem-solving skills</li>
<li>Experience in root cause analysis</li>
<li>Ability to collaborate cross-functionally</li>
<li>Experience working within a collaborative team</li>
<li>Experience in a project management and client-facing customer service role</li>
<li>Strong background with the ability to manage multiple priorities and deadlines at once</li>
</ul>

Account Manager, Client Services

<h3>Job Description</h3>
Job DescriptionDescription:
Metiri's mission is to contribute to environmental sustainability by providing actionable insights that create value for our clients and shareholders, while cultivating a culture of innovation and excellence. The values that drive us are Integrity, Precision, Innovation, Responsiveness, and Stewardship.
 
Our Client Services Manager ensures an excellent client experience across all lab operations. The role supervises the project management and other client facing teams and drives the strategic initiatives that enhance communication, responsiveness and operational alignment. Other duties include:
<ul>
<li>Own the implementation, refinement, and strategic direction of the Tiered Client System.</li>
<li>Serve as the senior escalation point for client concerns and service recovery, ensuring prompt, transparent, and resolution-focused responses.</li>
<li>Promote a high-performance culture centered on precision, responsiveness, and continuous improvement in client engagement.</li>
<li>Analyze client feedback, service trends, and operational metrics to identify risks and opportunities.</li>
<li>Work cross-functionally to align internal operations with client expectations and service-level agreements.</li>
<li>Standardize and improve external-facing materials, including report templates, communication protocols, and client onboarding documentation.</li>
<li>Coordinate regularly with Sales and Business Development teams to support proposal development, scope refinement, and contract alignment.</li>
<li>Participate in client review meetings and maintain strategic relationships with key accounts.</li>
<li>Track and report on client satisfaction, service KPIs, and performance against turnaround goals.</li>
<li>Provide input on pricing strategy, market trends, and customer expectations to align operational capacity with commercial goals.</li>
<li>Collaborate with Human Resources to support team training, development, and staffing for client-facing roles.</li>
<li>Lead or support internal and external audits related to client communication, recordkeeping, and deliverables.</li>
</ul>
Requirements:
Candidates must have a Bachelor's Degree in Business, Environmental Science, Chemistry or related field along with prior leadership experience. Masters degree is preferred. 
 
At least seven (7) years in client services, lab operations or project management in a technical or scientific setting is required. 
 
Additional technical skills that would ensure your success are:
<ul>
<li>Intermediate experience with excel (QUERY, pivot table, array)</li>
<li>Working knowledge of Elements LIMS structure</li>
<li>Strong emotional intelligence </li>
<li>Database and CRM querying</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:

Client Service Team Leadership:
<ul>
<li>Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.</li>
<li>Establish and manage team goals, track progress, and celebrate achievements.</li>
<li>Design and update processes/workflows to maximize team effectiveness.</li>
<li>Assist in hiring and lead training of new team members, and provide ongoing training and development support.</li>
<li>Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)</li>
</ul>
Client Services:
<ul>
<li>Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
<ul>
<li>Remain main support person for the practice until well established on our platform.</li>
</ul>
</li>
<li>Manage book of business transfers, re-codes, and other client account-related changes for existing business.</li>
<li>Handle escalated client service issues with tact and professionalism.</li>
<li>Create, revise, and manage CRM workflows to optimize client interactions.</li>
</ul>
Operations and Compliance:
<ul>
<li>Partner with the compliance team to implement and monitor compliance initiatives.</li>
<li>Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.</li>
<li>Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.</li>
</ul>
Additional Responsibilities:
<ul>
<li>Work collaboratively with other departments to ensure alignment and efficiency.</li>
<li>Maintain a positive and professional demeanor in all interactions.</li>
</ul>
Requirements:

<ul>
<li>Minimum 3-5 years of experience in a client services or operations role in a financial services environment.</li>
<li>Proven track record of success in team leadership and supervision.</li>
<li>Excellent organizational, communication, and time management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.</li>
<li>Familiarity with compliance regulations in the financial services industry (preferred).</li>
<li>Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a Client Services Manager to join our team in Fairport, New York. In this Contract-to-Permanent position, you will play a pivotal role in ensuring seamless communication with vendors and members while providing critical support to the Customer Solutions Team. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about enhancing client relationships within the healthcare industry. Responsibilities: • Prepare and manage documents for the Customer Solutions Team to ensure accuracy and timely completion. • Serve as the primary contact for vendor and member communications, addressing data inquiries professionally and efficiently. • Compile and organize data for presentations, including quarterly business reviews. • Assist with onboarding new accounts by managing rostering processes and ensuring all details are correctly documented. • Support the Business Development Team by generating leads and maintaining organized records. • Collaborate with internal teams to ensure alignment on client needs and service delivery. • Utilize CRM and ERP systems to streamline processes and improve operational efficiency. • Monitor and audit billing functions to ensure compliance and accuracy. • Handle cash activity and transactions with precision and attention to detail. • Provide insights and recommendations based on data analysis to enhance client satisfaction.• Proficiency in ADP Financial Services and Avaya CMS systems. • Hands-on experience with CRM and ERP solutions. • Strong knowledge of auditing practices and billing functions. • Demonstrated ability to manage cash handling and cash activity accurately. • Expertise in data preparation and presentation for business reviews. • Proven ability to communicate effectively with vendors and members. • Skilled in lead generation and supporting business development initiatives. • Familiarity with tools such as About Time and other operational systems.

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