Job Description
Job DescriptionSalary: 65,0000
Client Services Manager
Wouldn't it be great to build your career at a growing company, recognized 6 years in a row from 2019 - 2025 as the winner of Best Places to Work in Collections? At Credit Control, we know without a doubt that our driven, dedicated Team Members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and growth opportunities.
Job Summary
The Client Services Manager (CSM) is the focal point for client contact. The CSM is responsible for developing and maintaining a trusted relationship with the client. The CSM will plan, staff, evaluate and direct the work of one or more Client Service Representatives/Specialists. This position will take responsibility for subordinates' activities, make self-available to staff, provide regular performance feedback and develop subordinates' skills, and encourage growth.
Client Services Managers may do some or all of the following:
- Responsible for selecting, training, developing, and managing the performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing directions for workgroup(s) in accordance with the organizations policies and applicable procedures
- Support the Client Services Representatives, Leads, and Supervisors as they directly interface with clients
- Prepare for and lead Client Meetings
- Prepare for and lead internal Change Management Meetings
- Support the Team as they prepare daily reports and remittances
- Ensure the Team is diligent about their duties
- Support Director of Client Services in preparing for new client onboarding
- Attend touch-base calls with client contacts as a measure toward superior client satisfaction
- Serve as point of escalation for client concerns
- Work with management on Client Services initiatives
Candidate Profile
- High School diploma or equivalent required
- Bachelors degree preferred
- 3-5 years management experience (overseeing professional staff)
- Must have proficiency with various software applications programs including email messaging, Microsoft Word, and Excel
- Excellent time management and organizational skills
- Excellent oral and written communication skills
- Excellent coaching/leadership skills
- Ability to motivate professional staff
- Ability to present high-level client contacts
- Ability to work overtime as needed
- Knowledge of changing technology
Salary
$65,000, plus based on experience
Benefits
Medical/Dental/Vision
Life Insurance
Paid Time Off
Paid Vacation Time
Paid Holidays
Paid Bereavement
401k with Company Match
Annual Retention Bonus
Professional Development Grant Program
Employee Assistance Program
Ongoing Contests & Prizes
Annual Company Events
Company Referral Program
ADP Lifemart Employee Discounts
Schedule:
Full-time, on-site
Monday-Friday
Day shift
No weekends