<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES 
The following and other duties may be assigned as necessary:
• Provide friendly, fast, and helpful customer service to all guests and team members.
• Provide accurate and efficient dealing while following proper game procedures. 
• Perform accurate chip and cash transactions.
• Observe or receive wagers from customers and take or pay the appropriate game outcomes.
• Maintain game security and protect company assets at all times.
• Assist customers in understanding the rules and ensure adherence to established policies and procedures.
• Pay winning bets and collect losing bets.
• May deal in gaming tournaments 
• Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.
• Provide customers with information on how to play the game if requested.
• Must adhere to regulatory, department and company policies. 
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.
ADDITIONAL RESPONSIBILITIES 
When operating as a Supervisor, additional duties include the following: 
• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.
QUALIFICATION REQUIREMENTS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 
• High school diploma or equivalent
• Must successfully complete dealer training or have previous casino dealing experience
• Must be fast and accurate in handling cash
• Six months experience in customer service field preferred
• Must be able to successfully complete an audition displaying adequate Table Games Dealing skills
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
• Must possess good manual dexterity for quick and accurate handling of chips, cards and money
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to earn and maintain TiPS certification.
LANGUAGE SKILLS 
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
MATHEMATICAL SKILLS 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume and distance. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Possess ability to operate an adding machine and have basic computer skills.
REASONING ABILITY 
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee will be exposed to prolonged standing for extended periods of time (shift duration).
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Employee will be exposed to an environment containing unrestricted second-hand tobacco smoke.

Dealer Dual Rated Supervisor

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB SUMMARY:
Under the direction of the Security Shift Manager the incumbent assists in maintaining efficient overall operation of the Security Department as well as the Fire Command Center in the absence of a Security Shift Manager.

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>Conducting background investigations as assigned</li>
<li>Inquire and investigate assigned alleged instances of misconduct</li>
<li>Must be able to conduct self in accordance with the Gaming Commission Regulations as well as company and departmental policies and procedures</li>
<li>Coordinate activities with local and state law enforcement officials</li>
</ul>
 
Qualifications
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent</li>
<li>Minimum of three(3) years of security supervisor experience in a high volume casino complex environment, or the equivalent combination of education and experience.</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy.</li>
</ul>

CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

SUPERVISOR - SECURITY

<h3>Job Description</h3>
Job DescriptionExperienced Chef/CookPosition Summary:
The Cook, under the direction of the F&amp;B Manager, is responsible for performing all duties and responsibilities of a fast paced, highly intensified kitchen/restaurant in a professional manner. This position will require the ability to prioritize and prepare their work in order to prepare for events &amp; daily specials.&nbsp;
Full-time or Part-time
Duties &amp; Responsibilities:
<ul>
<li> Will recommend and assist with kitchen menu selections • Select and order food &amp; supplies accordingly, with supervisor approval • Cook and prepare food for customers in the highest sanitation manner possible • Work as a team player to ensure consistency from shift to shift • Be responsible for the coordination of special refreshments in relation to various casino promotions • Train other cooks appropriately • Responsible for allowing only authorized staff in kitchen • Maintain kitchen cleanliness and sanitation standards according to Indian Health Service/State Regulations • Wear hairnets and keep hair pulled back according to standards • Maintain appropriate kitchen logbook regarding items needed &amp; items ordered • Will prep soups, salads, desserts, bagging items that need bagged and making hamburger patties – this includes all cooks and kitchen staff to work as a team • Responsible for using a cash register and related kitchen equipment to serve casino customers • Work in a professional manner with wholesale suppliers and distributors on behalf of the casino • Reports directly to Manager on Duty • Employee may not leave building while on duty • Be responsible for other duties as assigned</li>
</ul>
Qualifications
<ul>
<li>High school graduate or equivalent</li>
<li>Knowledgeable of all kitchen related equipment &amp; supplies</li>
<li>Short order cooking and restaurant experience</li>
<li>Minimum of two years’ experience in related casino employment or hospitality business preferred</li>
<li>SERVSAFE Certification a plus</li>
</ul>
Requirements
<ul>
<li>Must obtain and maintain Santee Sioux Nation Gaming License</li>
<li>Must pass a drug-screening test and be physically and mentally able to work in a casino environment, with employees and the public</li>
<li>Maintain strict confidentiality on casino business matters</li>
<li>Work assigned schedules that may include nights, weekends and holidays</li>
<li>In the event the Casino falls short of staff, you are required to a mandatory six-day work week</li>
<li>Have understanding of Santee Dakota historical/contemporary history/culture that relates to Ohiya Casino &amp; Resort mission, purpose and employment</li>
</ul>
Work Environment
<ul>
<li>Performed work will take place in a loud and smoke related environment</li>
</ul>

Experienced Chef/Cook

<h3>Job Description</h3>
Job Description
Position Title: Table Games Dealer
Reports To: Designated Supervisor for Dealer’s assigned tables
Supervises: N/A
Summary of Position
Conducts gambling games such as dice, roulette, or cards in the Casino. Deals assigned table games. This position requires applicant to pass a craps audition, and it is a dual floor supervisor position.
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Responsible for providing and ensuring excellent customer service is provided in the table games area at all time.</li>
<li>Deals table games and ensures adherence to all regulatory, departmental, and casino polies and procedures and to the Internal Control Structure (ICS).</li>
<li>Assists with or completes customer buy-in- transactions.</li>
<li>Assists with or completes fills and credits on the table games.</li>
<li>Is alert to all activity at their table at all times.</li>
<li>Ensures all losing bets are picked up and pays winning bets correctly.</li>
<li>Educates players on the proper rules and procedures of the table games.</li>
<li>Responsible for table game security at all times.</li>
<li>Maintains a clean and neat chip rack at all times.</li>
<li>Understands federal currency reporting requirements (Title 31) as it relates to table games player activity.</li>
<li>Ensures that wagers are placed after cards are dealt, roulette wheel is spun, or dice are tossed.</li>
<li>Announces winning number or color to players.</li>
<li>Understands necessary call-outs and announces them clearly.</li>
<li>Keeps supervisors informed about game mistakes, misdeals and irregularities.</li>
<li>Alerts floor regarding any suspicious activity.</li>
<li>Team member must be aware of and comply with all attendance policies, procedures and work schedules in a cooperative manner.</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High school diploma or general education diploma (GED) and relevant training, or six months to one year related experience in a customer service environment and/ or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference; bicultural experience preferred.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Approvals:
Date: _______________________
____________________________________
 Team Member Signature

H6330 CRAPS DEALER DUAL RATE

<h3>Job Description</h3>
Job Description
Overview
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
Under the direction of the Cage Operations Manager, the incumbent is responsible for controlling and accounting of transactions for the cage windows, main bank, chip bank and check bank. Performs high volume cash and non-cash transactions for our guests and internal customers in a courteous, accurate, and timely manner. 

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
</li>
<li>
Responsible for the impress bank issued. Perform guest and in house monetary transactions.
</li>
<li>
Balance and issue impress bank to team members.
</li>
<li>
Enter patron transactions into the company computer system accurately.
</li>
<li>
Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&amp;P's), and within the guidelines of Internal Controls. Signs all documents legibly and in accordance with S&amp;P's.
</li>
<li>
Transfer cash, chips and checks between cages and/or departments in an accurate and efficient manner.
</li>
<li>
Strictly adhere to department policies and procedures in order to maintain integrity of the Cage operation. Apply accurate transaction and balancing practices.
</li>
<li>
Participate in the daily cage reconciliation process.
</li>
<li>
Comply with Federal Title 31 procedures.
</li>
<li>
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
</li>
<li>
Promote positive public/team member relations at all times.
</li>
<li>
Maintain a clean, safe, hazard-free work environment within area of responsibility
</li>
<li>
Performs all other duties as assigned.
</li>
</ul>
 
Qualifications
<ul>
<li>
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
</li>
<li>
Excellent interpersonal and team building skills.
</li>
<li>
Strong cash handling and counting skills.
</li>
<li>
Ability to work flexible schedules, including nights, weekends and holidays.
</li>
<li>
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
</li>
<li>
Ability to develop knowledge of computer systems, both company and vendor provided, to a proficient level.
</li>
<li>
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
</li>
<li>
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
</li>
<li>
Must be able to work in a very fast paced environment while adhering to strict guidelines and controls.
</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
</ul>
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>
Credit Check
</li>
<li>
Criminal Background Check
</li>
<li>
Drug Screen 
</li>
</ul>

CASHIER - CAGE

<h3>Job Description</h3>
Job DescriptionDescription:
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
 
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
 
Pay Range: $25.00 - 30.00 / hour DOE plus tips!
 
The Poker Floor Supervisor's role is to implement and ensure compliance with Washington State Gambling Commission regulations, company internal control policies and safety regulations. Train supervise and monitor performance of staff to ensure smooth and efficient gaming operations during shift.
 
Responsibilities and Duties
<ul>
<li>Supervise the operation of up to seven gaming tables.</li>
<li>Ensure fills/credits are handled in accordance with regulations and policies.</li>
<li>Promote positive guest relations. Assist in answering questions or resolving disputes.</li>
<li>In collaboration with shift manager, coordinate dealer work schedules and ensure that games are supplied with sufficient and proper equipment.</li>
<li>Creates a positive, professional atmosphere for staff and guests.</li>
<li>Instill an atmosphere that encourages staff to share ideas, discuss concerns and resolve conflicts.</li>
<li>Perform other duties as assigned.</li>
</ul>
Requirements:
EDUCATION, EXPERIENCE AND TRAINING:
<ul>
<li>High school diploma or equivalent.</li>
<li>Minimum six months dealing experience and appropriate licensure.</li>
</ul>
 
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
<ul>
<li>Working knowledge of pull tab operations, knowledge of State of Washington Gambling regulations and rules. Must be able to review and comprehend all documents.</li>
<li>Ability to communicate effectively at all times, with all levels of employees and guests.</li>
<li>Ability to interface effectively with the public and co-workers.</li>
<li>Neat, professional appearance with good personal hygiene.</li>
<li>Ability to speak, read and write English.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.</li>
<li>Superior guest relation skills are necessary.</li>
</ul>
Team members will enjoy:
<ul>
<li>80 hours Paid Time Off</li>
<li>Medical, Dental and Vision</li>
<li>Basic Life Insurance</li>
<li>401K</li>
<li>Education Reimbursement Program</li>
<li>Career Development and Advancement Opportunities</li>
<li>Team Member Referral program ($300 per team member referred!)</li>
<li>And more!</li>
</ul>
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities. 
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.

Poker Floor Supervisor - Aces Poker Mountlake Terrace

Poker Floor Supervisor - Caribbean Cardroom Kirkland

<h3>Job Description</h3>
Job Description
Reports to: 
EGD Technician Manager
Supervises:
EGD Technicians
Job Summary: 
The Electronic Gaming Devices Technician Supervisor assists in the supervision, administration and coordination of the day-to-day EGD operations. This position also works with the Director of EGD and EGD management to develop and achieve goals/objectives for the department.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.</li>
<li>Provide leadership and motivation to staff at all levels in order to ensure consistent professionalism.</li>
<li>Supervise day-to-day activities of EGD Technicians to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift bids, training, planning work, assigning work, directing work, addressing complaints and resolving issues.</li>
<li>Develop work schedules for EGD Technicians to ensure adequate staffing levels are maintained during projects, peak business hours and promotions.</li>
<li>Receive and review applications, interview, hire, train, and process terminations or make recommendations for termination of employment for positions supervised.</li>
<li>Listen and respond to guest and team member concerns and questions when needed.</li>
<li>Develop and implement processes and procedures that support the achievement of department operational goals and objectives.</li>
<li>If applicable, supervise all EGD technical involvement with casino kiosks. Monitor and maintain service log of kiosks to ensure operability of kiosks at all times.</li>
<li>Work in conjunction with vendors and/or sign companies to ensure signs are installed timely, safely and in accordance with KLEC guidelines or EGD management's instructions when required.</li>
<li>Monitor machine operation and connectivity of the gaming machines accounting system while interacting with IT and vendors to troubleshoot and resolve issues as required.</li>
<li>Plan and implement all machine placements, relocations or device swaps as directed by EGD management.</li>
<li>Update and distribute AutoCAD Floor Layouts to EGD management as requested.</li>
<li>Order and monitor inventory of parts as needed.</li>
<li>Plan and manage EGD technical projects in order to accomplish tasks within established timeframe.</li>
<li>Assist EGD management with minor slot analysis, bank snap shots or spread sheet development when needed.</li>
<li>Monitor EGD Tech shop upkeep, organization and cleanliness.</li>
<li>Supervise EGD's involvement with slot chair maintenance to ensure slot chair maintenance program is up to par.</li>
<li>Monitor vendor technicians to ensure daily maintenance is being performed on all EGDs. Report and/or document discrepancies to EGD management and/or vendor technician supervisor.</li>
<li>Monitor EGD's preventive maintenance schedule/daily upkeep performed by KLEC and vendor technicians as required.</li>
<li>Monitor and ensure EGD lock inventory is completed as required.</li>
<li>Identify and submit Progressive Transfer forms for retired progressive machines as needed.</li>
<li>Ensure all system generated work orders are accurately complete prior to filing.</li>
<li>Issue and monitor inventory and control of tools required to perform job duties.</li>
<li>Train staff on current and new technology of EGD machines.</li>
<li>Demonstrate and promote KLECH core values and MAD skills.</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>Must have High School Diploma or GED.</li>
<li>Must have five (5) years successful experience in a higher-level tech position at a large, high volume casino. Slot Vendor or Slot Manufacture Technician experience will be considered.</li>
<li>Must have five (5) years demonstrated knowledge of casino slot department processes, guest service standards and technical workings of all EGD machines or components.</li>
<li>Possess a high level of knowledge of our IGT Advantage Player Tracking System, components and wiring. Knowledge of other player tracking systems will be considered.</li>
<li>Must have a high level of electronics experience, certifications or training.</li>
<li>Strong communication / English skills both verbally or written required to communicate at a high level with other vendors, Vendor Technicians or engineers.</li>
<li>Ability to read and understand slot par sheets.</li>
<li>Demonstrated experience in planning, organizing and critiquing floor projects.</li>
<li>Demonstrated ability to recommend or write Standard Operating Procedures / Policies.</li>
<li>Demonstrated ability to multi-task and supervise large scale floor projects and personnel.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Basic Electronics or Computer Technician degree, training and certifications preferred.
Basic Electrician degree / license or training certificates preferred.
Prior Slot, Electronic Games Department (EGD), or other supervisory experience preferred.
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
<li>Computer skills including experience with Microsoft Office (word, excel, power point) and property specific software or computer applications.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 50 lbs.</li>
</ul>
Work Environment: 
<ul>
<li>Casino floor and normal office setting.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
</ul>

EGD Technician Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
 
POSITION SUMMARY: It is the responsibility of the Slot Technician to complete shop repairs, rebuild slot games, and complete hands-on training of all gaming devices and related systems while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the Plaza Mission Statement.
<ul>
<li>Repair and maintain slot machine components including circuit board assemblies, including but not limited to: power supplies, voucher printers, bill validators and video monitors.</li>
<li>Use the surface mount solder station for removal and replacement of circuit board components.</li>
<li>Test slot equipment using digital multi-meter, oscilloscope, Huntron tracker, monitor test equipment, capacitor and inductor analyzer.</li>
<li>Troubleshoot and repair equipment using manufacturer testers and manuals, wiring diagrams and the internet.</li>
<li>Assist with daily projects and maintenance on the slot floor when necessary. </li>
<li>Actively greet, interact, and assist Resort staff in a professional manner to foster and promote a cooperative and harmonious work environment</li>
<li>Perform shop and on floor repairs of slot machines</li>
<li>Repair and rebuild all mechanical and electronic slot game components</li>
<li>Ensure proper slot operation and maintenance on casino floor</li>
<li>Perform preventative maintenance</li>
<li>Pro-actively resolve any guest issue that arises, including the coordination of departmental assistance when necessary</li>
<li>Setup and strike of slot tournament</li>
<li>Coordinate with different departments when executing projects</li>
<li>Maintain a clean, organized and safe work environment on the floor, shop and storage areas</li>
<li>Sustain daily communications with co-workers and management</li>
<li>Notify the Supervisor/Manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner</li>
<li>Maintain general Property knowledge</li>
<li>Perform other job related duties as assigned</li>
</ul>
 
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
 
Requirements:
 
Required:
<ul>
<li>21 years of age or older</li>
<li>Excellent guest service and hospitality skills</li>
<li>Strong problem solving and listening skills</li>
<li>Self-motivated with excellent organizational skills and attention to detail.</li>
<li>At least 3 years of previous experience as a Slot Technician</li>
<li>At least 2 years of previous electronic board repair experience</li>
<li>Excellent customer service skills</li>
<li>Have interpersonal skills to deal effectively with all business contacts</li>
<li>Professional appearance and demeanor</li>
<li>Work varied shifts, including weekends and holidays</li>
<li>High school diploma or equivalent</li>
<li>Able to effectively communicate in English, in both written and oral forms</li>
</ul>
 
Preferred:
<ul>
<li>Previous experience in a similar resort or setting</li>
<li>Experience working with the Aristocrat system</li>
<li>Degree in Electronics</li>
</ul>
 
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>Gaming Card</li>
<li>Alcohol Awareness Card</li>
</ul>
 
Plaza Hotel &amp; Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

1,470 casino manager Jobs