EGD Technician Supervisor

Job Description

Job Description

Reports to:

EGD Technician Manager

Supervises:

EGD Technicians

Job Summary:

The Electronic Gaming Devices Technician Supervisor assists in the supervision, administration and coordination of the day-to-day EGD operations. This position also works with the Director of EGD and EGD management to develop and achieve goals/objectives for the department.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Provide leadership and motivation to staff at all levels in order to ensure consistent professionalism.
• Supervise day-to-day activities of EGD Technicians to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift bids, training, planning work, assigning work, directing work, addressing complaints and resolving issues.
• Develop work schedules for EGD Technicians to ensure adequate staffing levels are maintained during projects, peak business hours and promotions.
• Receive and review applications, interview, hire, train, and process terminations or make recommendations for termination of employment for positions supervised.
• Listen and respond to guest and team member concerns and questions when needed.
• Develop and implement processes and procedures that support the achievement of department operational goals and objectives.
• If applicable, supervise all EGD technical involvement with casino kiosks. Monitor and maintain service log of kiosks to ensure operability of kiosks at all times.
• Work in conjunction with vendors and/or sign companies to ensure signs are installed timely, safely and in accordance with KLEC guidelines or EGD management's instructions when required.
• Monitor machine operation and connectivity of the gaming machines accounting system while interacting with IT and vendors to troubleshoot and resolve issues as required.
• Plan and implement all machine placements, relocations or device swaps as directed by EGD management.
• Update and distribute AutoCAD Floor Layouts to EGD management as requested.
• Order and monitor inventory of parts as needed.
• Plan and manage EGD technical projects in order to accomplish tasks within established timeframe.
• Assist EGD management with minor slot analysis, bank snap shots or spread sheet development when needed.
• Monitor EGD Tech shop upkeep, organization and cleanliness.
• Supervise EGD's involvement with slot chair maintenance to ensure slot chair maintenance program is up to par.
• Monitor vendor technicians to ensure daily maintenance is being performed on all EGDs. Report and/or document discrepancies to EGD management and/or vendor technician supervisor.
• Monitor EGD's preventive maintenance schedule/daily upkeep performed by KLEC and vendor technicians as required.
• Monitor and ensure EGD lock inventory is completed as required.
• Identify and submit Progressive Transfer forms for retired progressive machines as needed.
• Ensure all system generated work orders are accurately complete prior to filing.
• Issue and monitor inventory and control of tools required to perform job duties.
• Train staff on current and new technology of EGD machines.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Must have five (5) years successful experience in a higher-level tech position at a large, high volume casino. Slot Vendor or Slot Manufacture Technician experience will be considered.
• Must have five (5) years demonstrated knowledge of casino slot department processes, guest service standards and technical workings of all EGD machines or components.
• Possess a high level of knowledge of our IGT Advantage Player Tracking System, components and wiring. Knowledge of other player tracking systems will be considered.
• Must have a high level of electronics experience, certifications or training.
• Strong communication / English skills both verbally or written required to communicate at a high level with other vendors, Vendor Technicians or engineers.
• Ability to read and understand slot par sheets.
• Demonstrated experience in planning, organizing and critiquing floor projects.
• Demonstrated ability to recommend or write Standard Operating Procedures / Policies.
• Demonstrated ability to multi-task and supervise large scale floor projects and personnel.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Basic Electronics or Computer Technician degree, training and certifications preferred.

Basic Electrician degree / license or training certificates preferred.

Prior Slot, Electronic Games Department (EGD), or other supervisory experience preferred.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.
• Computer skills including experience with Microsoft Office (word, excel, power point) and property specific software or computer applications.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.