<h3>Job Description</h3>
Job DescriptionDescription:
MJ23 is a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, MJ23 is a modern sports bar featuring elevated bar food, craft beer and cocktails, and plenty of TVs to enjoy the game. While our delicious burgers and wings attract customer attention, it is CRG's Heartfelt Hospitality that creates a truly memorable experience for our guests. 
 
Maitre D' Responsibilities
The Maitre D' will be responsible for overseeing and managing the overall operations of the host stand, welcoming guests, and the flow of the dining room. This is a key position in the restaurant that requires poise, maturity, organization and composure under pressure. 
<ul>
<li>Manage the front door of the restaurant including hosts, guests, reservations, and the overall flow of the restaurant through careful judgement and strategic seating. </li>
<li>Provide personalized and heartfelt service to our guests. </li>
<li>Answer telephone communications and take reservations. </li>
<li>Train, manage, and support hosts. </li>
<li>Maintain an accurate and organized waiting list as needed, and alert guests when their table is available. </li>
<li>Receive payments and process transactions according to established policies and procedures. </li>
<li>Complete all opening/closing paperwork, perform side-work. </li>
<li>This role may process take-out orders; practice selling-up techniques. </li>
<li>May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. </li>
<li>Ensure that wait staff stations are clean and maintained throughout shift. </li>
<li>Ensure that all menus are checked and clean; inform manager if more menus are needed. </li>
<li>Facilitate cleaning and/or reorganization projects as necessary. </li>
<li>You may also be asked to handle guest complaints/special requests and assist with other duties as assigned. </li>
</ul>
The preceding reflects management’s definition of essential functions for the Maitre D' position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.
 
Maitre D' Benefits
<ul>
<li>Generous Paid Vacation (earn immediately, up to 40 hours in your first year) </li>
<li>Paid Sick Leave </li>
<li>Premium holiday pay </li>
<li>Dining Discount and Family Meal </li>
<li>Medical, Dental and Vision insurances (must average 30 hrs/week) </li>
<li>Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered </li>
<li>Naturalization Exam Reimbursement </li>
<li>Referral Program Bonus </li>
<li>Pre-tax Commuter Benefits </li>
</ul>
Requirements:
<ul>
<li>Set Schedule! Wednesday - Sunday, 1PM - 9PM</li>
<li>At least 18 years of age. </li>
<li>High school education or equivalent. </li>
<li>1-2 years of experience. </li>
<li>Basic computer skills. </li>
<li>Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations. </li>
<li>Ability to lift and carry objects weighing up to 20 pounds on a regular basis. </li>
<li>Frequent long periods of standing and walking are expected during the workday. </li>
<li>Ability to reach for objects and stoop or bend as needed to perform job duties. </li>
<li>This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions.</li>
</ul>

Maitre D' - MJ23 Sports Bar & Grill - Wednesday - Sunday, 1PM - 9PM

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar &amp; Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality. 
 
Bartender Responsibilities
<ul>
<li>Greet guests, accurately take food and drink orders and enter them into the point of sale system.</li>
<li>Recognize intoxicated guests and refuse to overserve them. Seek out management with any concerns about a guest that appears intoxicated.</li>
<li>Account for and maintain the security of all bar stock and inventory.</li>
<li>Prepare and serve beverages to guests according to recipes.</li>
<li>Stock/restock appropriate areas of the bar with alcohol, glassware, ice, and supplies.</li>
<li>Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.</li>
<li>Make a constant effort to tailor service and add personalization.</li>
<li>Participate in daily service meetings.</li>
<li>Take ownership of your designated station.</li>
<li>Maintain a comprehensive knowledge of menu items.</li>
<li>Articulately describe all menu items, including daily additions to the menu.</li>
<li>Assist other stations whenever necessary.</li>
<li>Assist in training new bar staff.</li>
<li>Always recommend beverages to the guests in an up-selling manner and answer any questions.</li>
<li>Monitor guests to fulfill additional requests.</li>
<li>Communicate any difficulties, guest comments, and other relevant information to your manager.</li>
</ul>
The preceding reflects management’s definition of essential functions for the Bartender position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.
 
Bartender Benefits
<ul>
<li>Generous Paid Vacation (earn immediately, up to 40 hours in your first year) </li>
<li>Paid Sick Leave </li>
<li>Premium holiday pay </li>
<li>Dining Discount and Family Meal </li>
<li>Medical, Dental and Vision insurances (must average 30 hrs/week) </li>
<li>Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered </li>
<li>Naturalization Exam Reimbursement </li>
<li>Referral Program Bonus </li>
<li>Pre-tax Commuter Benefits </li>
</ul>
Requirements:
<ul>
<li>At least 18 years of age.</li>
<li>A high school education or equivalent.</li>
<li>3-5 years of fine dining, high volume bartending experience.</li>
<li>Read, write, speak, and understand English comprehensively.</li>
<li>Have basic math skills.</li>
<li>Basic computer skills preferred.</li>
<li>Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations. </li>
<li>Ability to lift and carry objects weighing up to 20 pounds on a regular basis. </li>
<li>Frequent long periods of standing and walking are expected during the workday. </li>
<li>Ability to reach for objects and stoop or bend as needed to perform job duties. </li>
<li>This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions. </li>
</ul>

Bartender - Michael Jordan's Steak House

<h3>Job Description</h3>
Job DescriptionDescription:
The Line Cook will have a passion for cooking, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. As a Line Cook, you will be responsible for preparing and cooking a variety of dishes to the highest standards, ensuring our guests have an exceptional dining experience.
 
Responsibilities: 
 
· Champions our Code of Conduct policy and always adheres to professionalism
· Always adheres to our company policies and procedures.
· Prepare and cook menu items according to recipes and standards set for by company management.
· Cooks’ food to make it piping hot, great tasting and visually appealing.
· Cooks’ food using FIFO (First In / First Out) system to ensure fresh food is as fresh as possible.
· Prepares meals by following standardized recipes, using appropriate cooking methods and cooking tools
· Coordinates food preparation to ensure all items of an order are completed order of guest consumption.
· Handle and store ingredients properly to maintain freshness and quality.
· Monitor food stock and report any shortages or issues to the kitchen manager.
· Follow all food safety and sanitation guidelines.
· Participate in daily kitchen prep and cleaning tasks.
· Stocks line area with appropriate food items and sanitized equipment.
· Cleans and sanitizes workstations during volume periods and at the end of the shift to ensure a safe and sanitized working environment.
· Operates all equipment and uses all chemical compounds properly and safely.
· Practices hospitality with all guests and team members to make Aces &amp; Eights Casino a special place to enjoy our food/drinks and work.
· Performs duties that require bending, lifting, reaching, twisting, and transporting items weighing up to 50 pounds.
· Dependable -- more reliable than spontaneous.
· Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
· Achievement-oriented -- enjoys taking on challenges, even if they might fail.
· High stress tolerance -- thrives in a high-pressure environment.
· Maintains Food Handlers certification recognized by the state of New Hampshire.
 
Requirements:
 · Proven experience as a Line Cook or similar role preferred.
 · Knowledge of various cooking techniques and methods.
 · Ability to work well under pressure in a fast-paced environment.
 · Strong attention to detail and organizational skills.
 · Excellent communication and teamwork abilities.
 · Flexibility to work evenings, weekends, and holidays as needed.

Line Cook

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a dedicated and enthusiastic HHR &amp; Guest Service Attendant to join our team in providing exceptional service to our guests. The ideal candidate will possess strong communication skills and a passion for hospitality. As the first point of contact for guests, you will play a crucial role in ensuring a memorable experience at our casino.
 
Essential Job Functions:
<ul>
<li>Champions our Code of Conduct policy and always adheres to professionalism.</li>
<li>Provides Guest Services to all patrons, including but not limited to, Greeting Guests, offering and creating Player Club Accounts and Cards, assisting patrons with accessing free play offerings, knowledge of all daily/monthly promotions</li>
<li>Walks the HHR Gaming area(s) to ensure cleanliness for all patrons</li>
<li>Processing of Hand-Pays and Jackpots</li>
<li>Basic knowledge of resetting an HHR Machine, changing voucher paper and fixing bill/voucher jams.</li>
<li>To provide Excellent Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.</li>
<li>The ability to keep a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment.</li>
<li>The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, and guests.</li>
<li>The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.</li>
<li>The ability to work safely. This includes clear understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.</li>
<li>Maintain regular attendance at scheduled shift and staff meetings in accordance with the Time and Attendance policy.</li>
<li>Maintain professionalism and a friendly and approachable demeanor throughout the shift.</li>
<li>Maintain all appearance standards in accordance with established uniform and appearance guidelines.</li>
<li>Inform manager on duty of any irregularities and unusual situations when they occur</li>
<li>Is honest in all interactions and displays a high degree of integrity.</li>
<li>Ability to work independently with little to no supervision or as part of a team is required.</li>
<li>Must be and remain compliant with all legal or company regulations for working in the industry.</li>
</ul>
Requirements:
<ul>
<li>Must be 21 years of age or older with a high school diploma or general education degree (GED).</li>
<li>Able to act in accordance with established guidelines, follow standard procedures in crisis situations, communicate and enforce organizational policies and procedures, recognize and constructively conform to written rules and/or practices.</li>
<li>Able to follow detailed procedures and ensure accuracy in documentation and data, carefully monitor processes, concentrate on routine work details.</li>
<li>Able to be tactful, maintain confidence, foster an ethical work environment, prevent inappropriate behavior by team members, give proper credit to others, handle all situations honestly and with integrity.</li>
<li>Must be able to obtain and maintain a valid New Hampshire Lottery Commission Badge.</li>
<li>Must pass all required pre-screening and background checks.</li>
</ul>
Experience:
<ul>
<li>Customer Service: 1 year (Required)</li>
</ul>

HHR & Guest Services Attendant

<h3>Job Description</h3>
Job DescriptionDescription:
Pay Rate: $21.91/hr - $24.10/hr (Depending on experience) Shift: Varies
Position Type: Full-time or Part -time
 
A FULL HOUSE OF TOTAL REWARDS
<ul>
<li>Competitive Pay: Initial hiring range of $21.91/hr - $24.10/hr DOE, with potential up to $28.98/hr through annual performance merit increases.</li>
<li>Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.</li>
<li>Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.</li>
<li>Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.</li>
<li>Growth &amp; Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.</li>
</ul>
 
PURPOSE
The Line Cook – Hawks Peak is responsible for creating and delivering exceptional dining experiences by preparing high-quality food in alignment with Snoqualmie Casino &amp; Hotel’s elevated service standards. This role focuses on maintaining a clean, organized kitchen, following strict food safety protocols, and delivering consistent, high-quality dishes to guests in a timely and professional manner.
 
ESSENTIAL DUTIES / RESPONSIBILITIES 
· Food Preparation &amp; Quality Control: Prepare and cook food items to the highest standards of taste, presentation, and quality, ensuring all orders are timely and correctly executed.
· Maintain quality, quantity, and timeliness of food production, ensuring consistency in every dish prepared.
· Collaboration &amp; Communication: Communicate efficiently with kitchen staff, management, and fellow team members to ensure smooth operations during service.
· Food Safety &amp; Sanitation: Follow all food safety and sanitation procedures, including proper food storage, rotation, spoilage management, and the prevention of cross-contamination.
· Ensure kitchen areas are kept clean and organized at all times, adhering to all health department regulations.
· Recipe &amp; Presentation Adherence: Follow recipes, cooking times, and temperatures to ensure the production of high-quality and consistent dishes.
· Present plates with attention to detail, including portioning, garnishing, and adherence to recipe standards.
· Regulatory Compliance: Conform to all relevant health and safety regulations, including compliance with the Washington State Department of Health standards.
· Adhere to Snoqualmie Casino policies, including those related to safety, sanitation, and operational procedures.
· Additional Responsibilities: Assist in maintaining a fully stocked and organized kitchen.
Take on additional tasks or duties as directed by the Sous Chef, Chef De Cuisine or Manager. 
Requirements:
REQUIREMENTS
 
Education and Experience:
· None
Skills and Abilities:
· Strong command of English, with the ability to communicate effectively with coworkers.
· Ability to work in a fast-paced environment, maintaining high standards of food preparation under pressure.
· Proven working knowledge of kitchen design and the operation of grills, roast-and-hold ovens, conventional and convection ovens, fryers, etc.
 
PREFERRED
Education and Experience:
· High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD). 
· One (1) year of QSR (Quick Service Restaurant) cooking experience or comparable. 
 
Snoqualmie Casino &amp; Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

Line Cook - Hawks Peak

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
MJ23 is a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, MJ23 is a modern sports bar featuring elevated bar food, craft beer and cocktails, and plenty of TVs to enjoy the game. While our delicious burgers and wings attract customer attention, it is CRG's Heartfelt Hospitality that creates a truly memorable experience for our guests.
 
 
Server Responsibilities
<ul>
<li>Greet guests, accurately take food and drink orders and enter them into the point of sale system.</li>
<li>Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.</li>
<li>Make a constant effort to tailor service and add personalization.</li>
<li>Participate in daily service meetings.</li>
<li>Take ownership of designated station.</li>
<li>Maintain a comprehensive knowledge of menu items, food preparation techniques, and culinary terminology.</li>
<li>Articulately describe all menu items, including daily additions to the menu.</li>
<li>Conduct ongoing cleaning and maintenance of workstations according to established restaurant procedures.</li>
<li>Assist other stations whenever necessary.</li>
<li>Assist in training new service staff.</li>
<li>Report problem situations to management immediately.</li>
<li>Attend mandatory meetings when scheduled.</li>
<li>Always recommend specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answer any questions.</li>
<li>Monitor guests to fulfill additional requests.</li>
<li>Communicate any difficulties, guest comments, and other relevant information to your manager.</li>
</ul>
The preceding reflects management’s definition of essential functions for the Server position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.
 
Server Benefits
<ul>
<li>Generous Paid Vacation (earn immediately, up to 40 hours in your first year) </li>
<li>Paid Sick Leave </li>
<li>Premium holiday pay </li>
<li>Dining Discount and Family Meal </li>
<li>Medical, Dental and Vision insurances (must average 30 hrs/week) </li>
<li>Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered </li>
<li>Naturalization Exam Reimbursement </li>
<li>Referral Program Bonus </li>
<li>Pre-tax Commuter Benefits </li>
</ul>
Requirements:
<ul>
<li>Sunday &amp; Monday availability is required.</li>
<li>At least 18 years of age.</li>
<li>A high school education or equivalent.</li>
<li>Able to perform server and bus person’s duties.</li>
<li>Read, write, speak, and understand English comprehensively.</li>
<li>Have basic math skills.</li>
<li>Basic computer skills preferred.</li>
<li>1-2 years of experience. </li>
<li>Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations. </li>
<li>Ability to lift and carry objects weighing up to 20 pounds on a regular basis. </li>
<li>Frequent long periods of standing and walking are expected during the workday. </li>
<li>Ability to reach for objects and stoop or bend as needed to perform job duties. </li>
<li>This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions. </li>
</ul>

Server - MJ23 Sports Bar & Grill

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties:
Perform quality work within deadlines with or without direct supervision. Interact professionally with other employees, customers and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards. Present a well-groomed appearance that reflects the professional image of the Security Department. 
Position Purpose:
To provide outstanding Customer Service for our guests, as well as safeguarding our guests, employees, and Casino assets. 
Knowledge, Skills, and Abilities:
<ul>
<li>Providing the highest level of Customer Service to all guests.</li>
<li>Implement the casino’s 5-10 rule to the standard expected.</li>
<li>Maintain an excellent attendance record.</li>
<li>Demonstrate knowledge of security policies and procedures, as well as drop &amp; count and emergency procedures.</li>
<li>Communicating clearly and effectively with coworkers.</li>
<li>Communicating any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security. </li>
<li>Responding in a timely matter to requests for a security officer.</li>
<li>Implementing appropriate de-escalation and conflict resolution tactics when needed.</li>
<li>Complying with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of our guests and employees. </li>
<li>Performing perimeter checks inside/outside of the facility as directed.</li>
<li>Providing security for the transport of funds and other actions which may require an escort. </li>
<li>Composing detailed reports regarding incidents that may occur on property.</li>
<li>Monitoring the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety. </li>
<li>Providing CPR and first aid when necessary.</li>
<li>Familiarizing yourself with casino events and promotions in order to accurately inform guests. </li>
<li>Complete any other duties as assigned.</li>
</ul>
Requirements:
Education/Qualifications:
<ul>
<li>Must be at least 18. </li>
<li>High School diploma required. </li>
<li>1 year of prior experience in a related field preferred. </li>
<li>Must be able to obtain/maintain Gaming License</li>
<li>CPR certification (company provided)</li>
<li>Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.</li>
<li>Position involves prolonged standing and walking.</li>
<li>Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature. </li>
<li>Must have a valid Driver’s License and be able to safely drive a company vehicle on request.</li>
<li>Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.</li>
</ul>
Licensing:
<ul>
<li>Must be able to obtain and maintain the required Gaming License.</li>
</ul>
Work Requirements:
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.
Acknowledgment:
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Security Officer

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties:
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, guests, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards.
Position Purpose:
To provide efficient and reliable maintenance services in order to preserve the facility and grounds for guests and employees.
Knowledge, Skills, and Abilities:
<ul>
<li>Check the work order schedule daily upon arrival and perform any scheduled or daily maintenance tasks as needed. </li>
<li>Respond quickly to on-demand requests for maintenance and repair services. </li>
<li>Be observant of the overall condition and appearance of the building and grounds and report any maintenance issues to the Site Manager. </li>
<li>Perform general repairs on the facility and equipment, including but not limited to; restaurant refrigerators, electrical switches, painting walls and floors, laying bricks, installing tiles, clearing clogged drains, repairing plumbing or heating &amp; air conditioning equipment, rewiring offices, moving furniture, etc.</li>
<li>Install and maintain industrial equipment and physical structures. </li>
<li>Plant and care for decorative plants, shrubs, perennials, trees, and maintain landscaping materials. </li>
<li>Obtain and maintain a gaming license.</li>
<li> Perform other duties as assigned.</li>
</ul>
Requirements:
Education/Qualifications:
<ul>
<li>Must be at least 18. </li>
<li>High School diploma or equivalent. </li>
<li>Requires at least 1 year of experience that is directly related to the job duties and responsibilities specified.</li>
</ul>
Licensing:
<ul>
<li>Must be able to obtain and maintain the required Gaming License.</li>
</ul>
Work Requirements:
Requires problem solving skills, knowledge of general maintenance and repair techniques, and the ability to communicate effectively. Position involves prolonged sitting, walking, stooping or bending, lifting or carrying up to 50 pounds on a daily basis. Work is performed in the casino and / or outdoor environment with varying levels of exposure to the elements, noise, illumination, air quality, and / or temperature. 
Acknowledgement:
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

Maintenance Technician

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary
Responsible for the supervision and completion of all aspects of Cage and Players Services Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage and Player Services Manager. 
Essential Functions
<ul>
<li>Supervises all aspects of daily operations of the Cage Department.</li>
<li>Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s.</li>
<li>Interfaces with Casino Operations and assist with the development of players by communicating with all departments.</li>
<li>Tracks guest play, extending customer service according to internal controls.</li>
<li>Ensures that Player Services operations are in compliance with NIGA, Tribal policies, State compact, and Tribal gaming regulations.</li>
<li>Monitors player tracking, extends customer service, assigns comps according to internal control and guidelines.</li>
<li>Supports and assists any other functions or areas of responsibility as determined by the Player Services Manager.</li>
<li>Ensures that Player Services operations are in compliance with Chinook Winds policies and procedures.</li>
<li>Accesses the player tracking system and makes edits to the system as necessary.</li>
<li>Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.</li>
<li>Ensure that the Cage and player services employees are in compliance with Chinook Winds policies and procedures.</li>
<li>Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software. </li>
<li>Researches and resolves balancing discrepancies in the Main Bank, Employee Windows and Front Line. </li>
<li>Resolves guest complaints as needed.</li>
<li>Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.</li>
<li>Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.</li>
<li>Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.</li>
<li>Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.</li>
<li>Provides input or recommendations for improvements and changes in program processes or services</li>
<li>Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.</li>
<li>Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices and guest care are enforced. </li>
<li>Ensures a complete knowledge by the whole team of Cage and Player Services Operations. </li>
<li>Schedules placement and training schedules for rotation and development of cage and player services employees. </li>
<li>Maintains effective communication within the team and attends meetings and training sessions as required.</li>
<li>Assigns duties, responsibilities, and work areas to team members in accordance with work requirements.</li>
<li>Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.</li>
<li>Develops and maintains a teamwork environment and promotes Cage and Player Services incentives.</li>
<li>Supervises the training of team members in designated areas and monitors progress.</li>
<li>Monitors team member performance to ensure Chinook Winds Casino Resort guest service standards are achieved.</li>
<li>Identifies &amp; reports any irregular, unsafe or hazardous conditions.</li>
<li>All other duties as assigned.</li>
</ul>
Requirements:
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Guest Orientated- Ability to take care of the guests’ needs while following company procedures.
Team Building- Ability to convince a group of people to work toward a goal.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Multitask- Ability to complete multiple tasks at one time.
Communication Skills- Ability to communicate effectively with others verbally and in writing. 
Problem Solving – Ability to find a solution for or deal proactively with work-related problems. 
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures. 
Education
High School Diploma or GED.
Experience
5 years of experience in Cage and Player Services Operations. 
2 years of supervisory experience. 
Computer Skills
Microsoft Office basic level including Word, Excel, and Outlook.
10 key proficient. 
Certificates &amp; Licenses
Siletz Tribal Gaming License.
Must be able to pass all Title 31 testing. 
Other Requirements
Must have good people skills.
Knowledge of the gaming industry, its rules, laws, and regulations governing them including Title 31.
Physical Demands
<ul>
<li>Stand Constantly</li>
<li>Walk Frequently</li>
<li>Sit Occasionally</li>
<li>Handling/Fingering Constantly </li>
<li>Reach Outward Constantly</li>
<li>Reach Above Shoulder Occasionally</li>
<li>Climb Not Applicable </li>
<li>Crawl Occasionally</li>
<li>Squat or Kneel Occasionally</li>
<li>Bend Frequently</li>
</ul>
Lift/Carry
<ul>
<li>10 lbs or less Frequently</li>
<li>11-20 lbs Frequently</li>
<li>21-50 lbs Occasionally</li>
<li>51-100 lbs Occasionally</li>
<li>Over 100 lbs Not Applicable</li>
</ul>
Push/Pull
<ul>
<li>12 lbs or less Frequently</li>
<li>13-25 lbs Occasionally</li>
<li>26-40 lbs Occasionally</li>
<li>41-100 lbs Occasionally</li>
</ul>
Other Physical Requirements
Vision: Near and Far
Sense of Sound
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. 
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

Cage Supervisor

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of Duties 
Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts with other team members and organizations. Maintain strict privileged, proprietary, guest, and employer confidentiality during and beyond the term of my employment. Adhere to all work rules, policies &amp; procedures, and safety standards.
Position Purpose
Accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis and to provide exceptional guest service and staff by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests. Provide a courteous and efficient hospitality experience to guests. 
Knowledge, Skills, and Abilities 
<ul>
<li>Check guests in and out and make future reservations as needed. </li>
<li>Post and rebate, room tax, and other miscellaneous charges to guest accounts. </li>
<li>Administer guest payment policy. </li>
<li>Ensure all cash, credit cards, and change funds are balance throughout the shift. </li>
<li>Post and rebate room tax and other miscellaneous charges to guest accounts. </li>
<li>Be knowledgeable of all promotional rates. </li>
<li>Maintain daily inventory of available rooms. </li>
<li>Maintain hotel key security system and safety deposit boxes. </li>
<li>Process credit card transactions and finalize transactions completed during the day. </li>
<li>Create and print required reports. </li>
<li>Prepare folio for departing guests. </li>
<li>Process guaranteed no show reservations.</li>
<li>Be knowledgeable of emergency procedures. </li>
<li>Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff. </li>
<li>Open and close shifts; make accurate cash drops. </li>
<li>Ensure that all credit cards, cash, and change funds are balanced throughout the night. </li>
<li>Notify the general manager of all needed repairs and maintenance issues for concerns. </li>
<li>Maintain cleanliness and organization of the front desk areas. </li>
<li>Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service. </li>
<li>Performs all duties in accordance with prescribed policies and practices. </li>
<li>Adhere to the strict confidentiality of all information. </li>
<li>Respect and protect the confidential and privileged information of my employer beyond the terms of my employment. </li>
<li>Comply with Title 31 requirements </li>
</ul>
Requirements:
Education/Qualifications
<ul>
<li>Must be at least 18 years old. </li>
<li>High school diploma or equivalent. </li>
<li>Prior customer service preferred. </li>
<li>One year of accounting or bookkeeping experience preferred. </li>
</ul>
Licensing
<ul>
<li>Must be able to obtain and maintain the required Gaming License</li>
</ul>
Work Requirements 
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature. 
Acknowledgement 
I have read and understand the above job description. This job description is intended to describe the general nature and level of work being performed and not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. I assert that I am able to perform the essential duties, meet the physical requirements of this position, and satisfy the expectation for regular attendance.

1,366 casino manager Jobs