<h3>Job Description</h3>
Job Description
LHH seeks a Bilingual Medical Receptionist. 
Responsibilities
<ul>
<li>
Welcome patients with warmth and genuine care—your smile sets the tone for their entire visit.
</li>
<li>
Handle copays and payments with professionalism and a friendly touch, making every interaction seamless and positive.
</li>
<li>
Verify insurance details to ensure our patients are fully covered and confident in their care.
</li>
<li>
Secure authorizations for procedures and treatments, paving the way for smooth clinical experiences.
</li>
<li>
Master appointment schedule—coordinate and confirm bookings to keep the days running like clockwork.
</li>
<li>
Support with vital administrative duties—your behind-the-scenes efforts keep the office humming.
</li>
<li>
Collaborate with an energetic, compassionate team—work together to deliver top-notch patient care and create an environment where everyone thrives.
</li>
</ul>
Qualifications
<ul>
<li>
2+ years’ experience in a healthcare setting.
</li>
<li>
Bilingual in Spanish—help connect with even more patients.
</li>
<li>
Skilled in collecting copays and insurance verification.
</li>
<li>
Outstanding communication and people skills—your positivity is contagious.
</li>
<li>
Multitasking superstar—you shine in a fast-paced environment.
</li>
<li>
High school diploma or equivalent required.
</li>
</ul>
Monday to Friday | 8AM - 5PM | Onsite 
 Pay Details: $20.00 to $24.00 per hour Search managed by: Joanna Calderon Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Medical Receptionist

<h3>Job Description</h3>
Job DescriptionDescription:
About Us
Our physicians offer a full scope of occupational medicine services designed to help reduce healthcare costs, while minimizing lost work time and increasing employee productivity. To accomplish these goals, Akeso is outcome focused and provides medical care on an urgent or appointment basis for occupational injuries and illnesses. We also design modified work and rehabilitation programs to enable injured employees to return to work as soon as possible.
 
Job Description
Greet, instruct, direct and schedule patients and visitors. Process patients through computerized system, prepare patient charts. Serve as a liaison between patient and medical support staff. 
Key Responsibilities
<ul>
<li>Greet patients and visitors in a prompt, courteous and helpful manner.</li>
<li>Answer telephone, screen, and direct calls, takes messages and provides information.</li>
<li>Determine patient's needs and processes according to type of case. Complete computer system intake at time of arrival. Clock in status and insure proper authorization.</li>
<li>Prepare new patient's medical charts with correct information and paperwork. Issue forms to patients for completion, give clear instructions and offer assistance. Review all forms for completion and signatures. Obtain patient signature and follow all other company procedures.</li>
<li>Record all fee tickets and patient names on appropriate log.</li>
<li>Pull charts of patients to be seen the following day and prepare supplemental status report.</li>
<li>Check in patients, verify and update necessary information in the medical record. Assist patients with ambulatory difficulties.</li>
<li>Ensure customer requirements for visits are properly followed and highlighted. Highlight those instructions for the physician. Obtain client authorization for treatment if the patient has not brought in a treatment authorization slip.</li>
<li>Screen visitors and respond to routine requests for information.</li>
<li>At time of discharge review physician notes and instructions with patient, schedule patient for follow ups in accordance with employer instructions.</li>
<li>Check patient out and give required paperwork, as needed to patient. Review employer info prior to patient leaving.</li>
<li>Fulfill and forward all client correspondence needs ASAP after discharge of patient (i.e., visit/status notes, etc.).</li>
<li>Maintain work area and lobby in neat and orderly manner.</li>
<li>Call client regarding no shows. Call patient and reschedule next appointment.</li>
<li>Collate charge tickets and reconcile with patient sign in log.</li>
<li>File charts, physician's report, etc.</li>
<li>Type correspondence as directed. Sort and deliver mail, medical records, and other correspondence.</li>
<li>Maintain appointment book and follow office scheduling policies.</li>
<li>Utilize formal channels of communication to report concerns, personal requests, and patient issues. • Respect patients' right to privacy and confidentiality.</li>
<li>Maintain an orderly and professional working atmosphere.</li>
<li>Report to work properly dressed according to the approved dress code.</li>
<li>Adhere to guidelines concerning working hours and break periods.</li>
<li>Understand and follow department's organizational policies and procedures.</li>
<li>Assist center manager in prioritizing work activities, evaluating effectiveness and modifying activities when necessary.</li>
<li>Meet deadlines for work assignments and inform work status and progress to supervisor.</li>
<li>Communicate and cordially work with other staff to ensure efforts are coordinated and a high quality of service is provided.</li>
<li>Perform related work as requested.</li>
</ul>
 Requirements:Knowledge, Skills, and Abilities
<ul>
<li>Excellent telephone manners and etiquette.</li>
<li>Typing or word processing skills.</li>
<li>Excellent interpersonal skills.</li>
<li>Detail-orientated, organized, and self-motivated.</li>
<li>Ability to pleasantly interact with patients, clients, payors, and co-workers.</li>
<li>Desire to meet and exceed client and patient needs and expectations.</li>
<li>Ability to read, understand and follow oral and written directions in English.</li>
<li>Ability to complete assigned projects and meet deadlines.</li>
<li>Sufficient knowledge of grammar, punctuation, and spelling to correctly enter patient information into the computer.</li>
<li>Ability to speak clearly and concisely.</li>
<li>Ability to sort and file materials correctly in alphabetical or numerical systems.</li>
<li>Bilingual in Spanish preferred.</li>
<li>Ability to use correct body mechanics to avoid repetitive motion and other injuries related to office work.</li>
<li>Knowledge of company programs, services, and resources available to patients.</li>
</ul>
Education, Licenses/Certification
<ul>
<li>High school diploma or equivalent.</li>
</ul>
Experience
<ul>
<li>Prefer one year experience in a medical office position, preferably related to Workers' Compensation. Knowledge of medical terminology desirable. Computer and word processing experience.</li>
</ul>
NOTE: This job description may not include all the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
 
The base salary is determined on the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.
 
Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY:
The Reception and Billing team will play a crucial role in ensuring the smooth and efficient operation of the front desk, providing excellent patient service, and maintaining accurate patient records. As the first point of contact for our patients, they will contribute to creating a positive and welcoming environment.
 
PRINCIPAL DUTIES AND RESPONSIBILITIES
<ol>
<li> Patient Check-In and Check-Out:</li>
</ol>
<ul>
<li>Greet patients warmly as they arrive and assist them with the check-in process.</li>
<li>Verify and update patient information, ensuring accuracy in electronic medical records.</li>
<li>Schedule follow-up appointments and procedures as directed by healthcare providers.</li>
<li>Process patient check-out, collect payments, and issue receipts</li>
</ul>
2. Appointment Scheduling:
<ul>
<li> Coordinate and schedule appointments for consultations, diagnostic tests, and procedures.</li>
<li> Ensure optimal utilization of appointment slots and manage appointment cancellations or rescheduling.</li>
</ul>
3. Insurance Verification:
<ul>
<li>Verify patient insurance coverage and obtain necessary authorizations for procedures.</li>
<li>Assist patients in understanding their insurance benefits and responsibilities.</li>
</ul>
4. Medical Records Management:
<ul>
<li>Maintain confidentiality and accuracy of patient records.</li>
<li>Organize and manage medical records, ensuring they are up-to-date and readily accessible.</li>
<li>Assist with the transfer of medical records when necessary.</li>
</ul>
5. Office Coordination:
<ul>
<li>Collaborate with medical staff to coordinate patient flow and address any scheduling or administrative challenges.</li>
<li>Assist in maintaining the cleanliness and orderliness of the reception area.</li>
</ul>
6. Customer Service:
<ul>
<li>Provide exceptional customer service to patients, addressing their concerns and inquiries in a professional and empathetic manner.</li>
<li>Handle difficult situations with tact and escalate issues to the appropriate personnel when necessary.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent; additional education or training in healthcare administration is a plus.</li>
<li>Proven experience as a medical receptionist or in a similar customer service role.</li>
<li>Familiarity with medical terminology and procedures, especially in gastroenterology, is preferred.</li>
<li>Proficiency in using electronic medical records (EMR) systems, preferably Athena One.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong organizational and multitasking abilities.</li>
<li>Ability to maintain composure in a fast-paced environment.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Medical Receptionist is responsible for ensuring exceptional patient experience through efficient management of the practice operations. Responsibilities include but are not limited to: 
<ul>
<li>Greeting and checking patients in a fast-paced medical office </li>
<li>Answering telephones and responding appropriately to patient calls and inquiries </li>
<li>Assisting with collecting patient balances and all necessary healthcare insurance information and paperwork </li>
<li>Scheduling patient appointments </li>
<li>Assisting controlling the flow of the patients in the office </li>
<li>Making chart notes and notes for the Doctor as necessary </li>
<li>Working directly with the doctor to implement provider scheduling to ensure maximum productivity.? </li>
<li>Performing other related office duties as required. </li>
</ul>
Medical Receptionist Skills/Abilities
<ul>
<li>Ability to work independently </li>
<li>Dependable </li>
<li>Detail and task oriented, with strong follow up skills </li>
<li>Accurate typing and date entry skills </li>
<li>Strong customer service and communication skills </li>
<li>Ability to prioritize job duties to meet deadlines </li>
<li>Knowledge of Microsoft applications MS Word, Excel, and Outlook </li>
<li>Have organizational skills to maintain logs and provide follow-up with other departments </li>
<li>Ability to read and interpret documents such as patient charts, safety rules, operating and maintenance instructions, and procedure manuals.? </li>
<li>Ability to speak effectively and clearly to patients and their family members. </li>
<li>Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization. </li>
</ul>
Qualifications:
<ul>
<li>A high school diploma or GED certificate </li>
<li>Experience working in a medical office preferred. </li>
<li>Experience working with an EMR system preferred. </li>
</ul>
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
The Medical Receptionist will perform various duties on the phone and in person to assure the clinic has a steady and efficient system. The position requires all tasks and duties to be performed in an accurate, efficient and organized matter.
 
TASKS AND DUTIES:
<ul>
<li>Welcoming patients and visitors in person or by answering the telephone </li>
<li>Removing and placing phones from do not disturbed at their designated times </li>
<li>Use the company electronic medical records systems to assure all patient information is up to date</li>
<li>Check patients’ in and out for multiple providers and specialties</li>
<li>Guide and help patients’ with registration and/or office forms for completion</li>
<li>Obtaining and giving the essentials for medical procedures and testing</li>
<li>Protects patients' rights by maintaining confidentiality of personal and financial information.</li>
<li>Use different websites and verification systems for insurance eligibility</li>
<li>Collect co-pays, visit payments, billing balance via cash, checks and card payments</li>
<li>Provide receipts for the payment methods</li>
<li>Schedule hospital admissions, tests, scans and outside appointments for patients</li>
<li>Obtain external medical records following company protocol</li>
<li>Use machines to scan, fax, copy and email documents</li>
<li>Answer and transfer incoming and outgoing calls</li>
<li>Schedule appointments for multiple offices, providers and specialties</li>
<li>Fill out medical forms including prior authorization and referrals</li>
<li>Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies</li>
<li>Schedule equipment service and repairs</li>
<li>Other duties as assigned</li>
</ul>
 
RESPONSIBILITIES:
<ul>
<li>Responsible to obtain keys to open and close offices at their designated time</li>
<li>Providing assistance or personal care to others</li>
<li>Evaluating information against a set of standards and verifying that it is correct. </li>
<li>Observing, receiving, and otherwise obtaining information from all relevant sources</li>
<li>Developing constructive and cooperative working relationships with others</li>
<li>Identifying developmental needs of others and coaching or otherwise helping others to improve their knowledge or skills</li>
<li>Monitoring and reviewing information from materials and/or events, often to detect problems or to find out when things are finished</li>
<li>Making judgments about or assessing the value, importance, or quality of things or people</li>
<li>Translating or explaining what information means and how it can be understood by all of the related parties</li>
<li>Travel to all office locations when requested by the clinical supervisors</li>
</ul>
KNOWLEDGE:
<ul>
<li>Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, forms, and other office procedures</li>
<li>Knowledge of computer hardware and software, including applications and clinical programming</li>
<li>Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar</li>
<li>Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, and customer satisfaction evaluation techniques </li>
</ul>
 
ABILITIES AND SKILLS:
<ul>
<li>Listen and read to and understand information and ideas presented through spoken words, sentences, pictures, verbal, and letters</li>
<li>The ability to communicate information and ideas verbally and written so others understand </li>
<li>The ability to interpret and translate into the Spanish language</li>
<li>Correctly follow a given rule or set of rules in order to arrange things or actions in a certain order. The things or actions can include numbers, letters, words, pictures, procedures, sentences, and mathematical or logical operations. </li>
<li>Apply general rules to specific problems to come up with logical answers.</li>
<li>The ability to remember information such as words, numbers, pictures, and procedures </li>
<li>Time management </li>
<li>Working with new material or information to grasp its implications </li>
<li>The ability to teach others </li>
<li>Ability to bend, stretch, twist, or reach out with the body, arms, and/or legs </li>
<li>Concentrate and not be distracted while performing a task over a period of time </li>
<li>Exert maximum muscle force to lift, push, pull, or carry objects </li>
<li>The ability to efficiently shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) </li>
</ul>
Education and/or Experience:
<ul>
<li>High School diploma or equivalent from an accredited institution</li>
<li>CPR Certification </li>
<li>Medical Office experience preferred</li>
<li>Customer Service experience preferred</li>
</ul>
 
Requirements:
<ul>
<li>Must be able to fluently speak Spanish</li>
<li>valid drivers license </li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
If your application is selected, one of our hiring managers will reach out to you for an interview.
 
Requires medical office experience to apply
 
Responsible for greeting customers, answering telephones taking telephone messages, making appointments and registrations, calling patients to remind of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, communicating with departments.
 
ESSENTIAL FUNCTIONS:
<ol>
<li>Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person’s arrival. Additionally, receives visitors and drug representatives and notifies appropriate person.</li>
<li>Completes necessary paperwork, such as encounter forms. Uses computer system to generate information necessary for billing.</li>
<li>Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.</li>
<li>Maintains clean, orderly waiting area and reading materials.</li>
<li>Answers phone in pleasant manner and deals with customer needs expeditiously.</li>
<li>Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.</li>
<li>Counts cash drawer daily and goes to bank as necessary.</li>
<li>Opens and closes office at appointed time.</li>
<li>Collect, sort, distribute and prepare mail as assigned by office.</li>
<li>Key charges and makes any edits as necessary as assigned by office.</li>
<li>Checks and maintains office supply inventory as assigned by office.</li>
<li>Preparation of prescriptions to pharmacies as assigned by office.</li>
<li>Maintains HIPAA compliance at all times.</li>
<li>Attends office staff meetings, records minutes and maintains in a file accessible to all staff.</li>
<li>Such other and further responsibilities as may be deemed necessary.</li>
</ol>
 
Requirements:
EDUCATION:
High school diploma or GED.
 
EXPERIENCE:
Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.
 
REQUIREMENTS:
50 wpm typing skill preferred.
 
KNOWLEDGE AND SKILL REQUIREMENTS:
<ol>
<li>Knowledge of reception tasks, clinic policies/procedures, paperwork.</li>
<li>Knowledge of how to use office equipment including phone, computer.</li>
<li>Knowledge of customer service concepts and techniques.</li>
<li>Skill in using office equipment satisfactorily and handling paperwork/filing adequately.</li>
<li>Skill in customer service principles by creating a pleasant waiting room atmosphere.</li>
<li>Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.</li>
<li>Ability to organize and prioritize tasks effectively.</li>
<li>Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.</li>
</ol>
ENVIRONMENTAL/WORKING CONDITIONS:
Office setting, well ventilated and well lighted.
 
PHYSICAL/MENTAL DEMANDS
Sitting/standing for long periods of time. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

<h3>Job Description</h3>
Job Description
Apply Here: <a href="https://secure.onehcm.com/ta/CALRETINA.jobs?ShowJob=755158976&amp;TrackId=ZipRecruiter" target="_blank">https://secure.onehcm.com/ta/CALRETINA.jobs?ShowJob=755158976&amp;TrackId=Z…</a>
Medical Receptionist &nbsp;
Our Medical Receptionist assists our patients by checking them in and out of appointments, handling patient referrals, scheduling appointments, insurance authorizations, and managing incoming calls, just to name a few. So, check out the full position details below and see if joining California Retina Consultants is the right fit for you!&nbsp;
Your Responsibilities&nbsp;
<ul>
<li>Welcomes all patients and visitors</li>
<li>Answers and directs all calls to appropriate departments and staff members</li>
<li>Triage patient calls to determine path to action regarding scheduling needs&nbsp;</li>
<li>Collects full, complete, and accurate insurance information&nbsp;</li>
<li>Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone</li>
<li>Assists with incoming and outgoing patient referrals</li>
<li>Have working knowledge of all providers within our practice in order to fill schedules based on business needs&nbsp;</li>
<li>Comforts patients by anticipating anxieties and answering questions&nbsp;</li>
<li>Ensures availability of treatment information by filing and retrieving patient records</li>
<li>Maintains patient accounts by obtaining, recording, and updating personal and financial information</li>
<li>Stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff&nbsp;</li>
<li>Protects patients' rights by maintaining confidentiality of personal and financial information</li>
<li>Contributes to team effort by accomplishing related results as needed</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
 
Our Company
Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived.
Job Summary:
Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA’s first impression. This is a very important position that should not be taken lightly!
Job Duties and Responsibilities:
<ul>
<li>Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.</li>
<li>Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.</li>
<li>Verifies patient demographics and insurance information when scheduling appointments.</li>
<li>Communicates to patients when a physician is running behind schedule.</li>
<li>Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.</li>
<li>Prepares lab requisition forms as requested by physicians</li>
<li>Scans Radiology and Lab requisitions to patient files.</li>
<li>Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD</li>
<li>Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.</li>
<li>Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</li>
<li>Ensures availability of treatment information by filing and retrieving patient records.</li>
<li>Maintains patient accounts by obtaining, recording, and updating personal and financial information.</li>
<li>Helps patients in distress by responding to emergencies.</li>
<li>Protects patients' rights by maintaining confidentiality of personal and financial information.</li>
<li>Maintains operations by following policies and procedures; reporting needed changes.</li>
<li>Contributes to team effort by accomplishing related results as needed.</li>
<li>Assist in the creation of new patient welcome packets.</li>
<li>Other duties, as assigned.</li>
</ul>
 
Requirements:
 
Qualifications and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are reflective of the knowledge, skill, and/or ability required.
<ul>
<li>HS Diploma / GED Required</li>
<li>At least 1 year of front desk reception experience in a medical setting</li>
<li>Ear Nose Throat &amp; Allergy specialty clinic experience preferred</li>
<li>Must be bilingual - fluent in both English and Spanish</li>
<li>General knowledge of HIPAA</li>
<li>Must be able to travel within our various Los Angeles based clinics</li>
<li>Computer literate, ability to type at least 40 wpm</li>
</ul>
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
<ul>
<li>Sit for long periods at a time</li>
<li>Use hands and fingers in repetitive motions, daily</li>
<li>Ability to lift, push, pull up to 20 lbs. periodically</li>
<li>Travel to clinic locations or sites as needed</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li>
</ul>
Here at LA CENTA we offer 100% employer paid medical HMO plan, voluntary dental, and voluntary vision insurance. Some perks include employee highlight incentives, paid time off and more! Come be a part of our growing organization and its opportunities for your career development! You will learn and develop alongside a team of professionals who aim to excel in the healthcare industry. Apply now!
 
Equal Employment Opportunity
LA CENTA is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws. LA CENTA does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.'

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY:
The Front Office Associate is responsible for welcoming, greeting, and checking in/outpatients and collecting insurance and patient personal information. The Front Office Associate answers phones and calls patients to verify appointments, as well as assists in filing and maintaining patient files, both electronic and paper.
 
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 
 
<ul>
<li>Performs patient check-in process, verifies and updates demographics, verifies and updates insurance information on route slip and in Electronic Medical Records system.</li>
<li>Performs Route Slip and Day Sheet processes and procedures.</li>
<li>Scans and uploads Driver’s License and Insurance Cards.</li>
<li>Navigates and schedules patients in the Electronic Medical Records system.</li>
<li>Submits authorizations and/or creates tasks for patients.</li>
<li>Faxes/Scans and creates referral letters to PCPs or referring doctors.</li>
<li>Contacts patients to confirm and/or update appointments.</li>
<li>Performs patient check-out procedures.</li>
<li>Ability to perform backup protocol for processing patients in the event of system outages. </li>
<li>Collects and documents the patient’s chief complaint.</li>
<li>Verifies patient’s ocular and medical health history.</li>
<li>Documents any medications patient is taking. </li>
<li>Ability to perform a basic Visual Acuity (VA) assessment.</li>
<li>Ability to perform an intraocular pressure (IOP) test with a Tonopen unit.</li>
<li>Administer topical ophthalmic and dilation medications to a patient as directed.</li>
<li>Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors.</li>
<li>Maintains clean and orderly waiting area, including reading material/television.</li>
<li>Files charts, demographic forms, HIPAA Acknowledgement forms, insurance cards, etc. and ensures that they are accurately and completely uploaded into the Electronic Medical Records system.</li>
<li>Receives supply deliveries and rerouting them to appropriate staff.</li>
<li>Maintain an appropriate professional appearance and demeanor in accordance with Company policies. </li>
<li>Keep commitments and keep the direct supervisor informed of work progress, timetables, and issues.</li>
<li>Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).</li>
<li>Other duties as assigned by management.</li>
</ul>
 
Requirements:
REQUIRED: 
<ul>
<li>High School education, GED or equivalent. Valid driver’s license and automobile insurance. Ability to travel to other clinics as assigned.</li>
</ul>
DESIRABLE: 
<ul>
<li>Experience in the Ophthalmic or Optometric Industry. Experience in a medical office and/or customer service.</li>
</ul>
 
CERTIFICATES/LICENSES/REGISTRATIONS:
<ul>
<li>A valid Driver’s License may be required based on clinic location(s).</li>
</ul>
 
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
<ul>
<li>Team player and contributor coupled with excellent communication and interpersonal skills (oral and written). </li>
<li>Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment.</li>
<li>Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.</li>
<li>Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. </li>
<li>Ability to interpret and apply policies and procedures.</li>
<li>Must address others professionally and respectfully through actions, words, and deeds.</li>
<li>Detail-oriented, organized, process-focused, problem solver, self-motivated, proactive, customer service focused.</li>
<li>Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature. </li>
<li>Ability to multitask effectively and work in a fast-paced and sometimes ambiguous environment without compromising quality of work.</li>
<li>Ability to prioritize tasks and projects with limited direction while understanding and contributing to the success of the clinic.</li>
</ul>
 
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. </li>
<li>Ability to travel between offices.</li>
<li>While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. </li>
<li>Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.</li>
</ul>
 
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions without advanced notice and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

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