<h3>Job Description</h3>
Job Description
Position Title: Beverage Host
Reports To: Manager, Assistant Manager, Supervisor
Supervises: N/A
Summary of Position
Responsible for providing guest with attentive and gracious service. Taking order, serving guests, works as a team by assisting all guests on the casino floor
Key Responsibilities and Performance/Behaviors

<ul>
<li>Ability</li>
</ul>
<ul>
<li>Can explain and demonstrate Hospitality Behaviors and Performance Standards.</li>
<li>Understands where to get the information needed to complete tasks to standard.</li>
<li>Can explain and demonstrate technical skills used to complete tasks to standard.</li>
<li>Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.</li>
<li>Understands how to take ownership of problems and solve them when solutions may not be available.</li>
<li>Can explain how to request help from others when needed to complete task or goal.</li>
<li>Has complete knowledge and can tell others of IMGR&amp;C products and services.</li>
<li>Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.</li>
</ul>
<ul>
<li>Performance</li>
</ul>
<ul>
<li>Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.</li>
<li>Responds to obstacles; finds new ways to reach desired end results.</li>
<li>In absence of guidance, acts and takes charge to respond to guest or internal customer needs.</li>
<li>Responds to change by quickly applying talent and skills in a positive way to succeed.</li>
<li>Supports achievement of Quality Goal; “Do it right the first time.”</li>
<li>Acts to protect and preserve property of IMGR&amp;C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.</li>
<li>Makes suggestions to improve performance.</li>
</ul>
<ul>
<li>Behavior</li>
</ul>
<ul>
<li>Behavior meets IMGR&amp;C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).</li>
<li>Approaches all activities with enthusiasm and encourages enthusiasm from others.</li>
<li>Chooses a positive approach in all situations.</li>
<li>Respects individuality of others; continues to communicate in order to work together.</li>
<li>Speaks positively about guests, other team members and our business in all situations on and off property.</li>
<li>Treats other with respect in all situations.</li>
</ul>
<ul>
<li>Service</li>
</ul>
<ul>
<li>Serves others.</li>
<li>Identifies and can communicate needs of guests and others.</li>
<li>Takes quick action to serve others in a way that meets/exceeds their needs.</li>
<li>Identifies ways to improve individual or team’s service to others.</li>
<li>Provides service outside job responsibilities if needed to help resort succeed.</li>
<li>Takes ownership of guest problem(s) until it is solved.</li>
</ul>
<ul>
<li>Professionalism</li>
</ul>
<ul>
<li>Meets IMGR&amp;C Appearance standards.</li>
<li>Professionally supports IMGR&amp;C reputation and image in all situations, on and off property.</li>
</ul>
<ul>
<li>Attendance</li>
</ul>
<ul>
<li>Meets IMG&amp;C policy for attendance.</li>
<li>Informs supervisor of future absence as far in advance as possible.</li>
<li>Required to work all Marketing Special Events and Concerts.</li>
</ul>
<ul>
<li>Communication</li>
</ul>
<ul>
<li>Provides information others need to succeed, in time for them to use it.</li>
<li>Shares with next shift the information needed for them to succeed.</li>
<li>Listens to others without interruption; acts on their feedback when possible.</li>
<li>Asks questions to better understand expectations of others.</li>
<li>Reports all guest complaints and compliments to Supervisor or Manager.</li>
<li>Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&amp;C standards.</li>
</ul>
<ul>
<li>Team Work</li>
</ul>
<ul>
<li>Puts Success of team ahead of personal success.</li>
<li>Helps other team members succeed without being asked.</li>
<li>Takes action to resolve conflict between individuals.</li>
<li>Helps other departments achieve success.</li>
<li>Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.</li>
<li>Does whatever is necessary to help department and resort success.</li>
<li>Contributes ideas that support progress and success at shift, team and departmental meetings.</li>
</ul>

<ol>
<li>Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:</li>
</ol>
<ul>
<li>Describes all items in the menu including beverages and specials; Greets guest, take drink order;</li>
<li>Takes guest order accurately;</li>
<li>Removes used, finished drinking ware; Checks with customers to ensure satisfaction;</li>
<li>Completes shift opening and closing side work as assigned;</li>
<li>Fills in as a Busser and/or any other needed position at the request of Restaurant;</li>
<li>Performs par checks on supplies and reports any replenishment of supplies necessary;</li>
<li>Maintains a clean work area;</li>
<li>Assists other departments when necessary;</li>
<li>Any other duties as assigned;</li>
<li>Adheres to all regulatory, departmental and casino policies and procedures;</li>
</ul>
<ol>
<li>Supervisory Responsibilities</li>
<li>Education and/or Experience Requirements</li>
</ol>
 Meets IMGR&amp;C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
<ul>
<li>High School Diploma or GED, or six months to one-year job related experience, or training.</li>
</ul>
<ol>
<li>Physical Demands</li>
</ol>
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
<ol>
<li>Work Environment</li>
</ol>
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

H6200 BEVERAGE HOST TC

<h3>Job Description</h3>
Job Description
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
CORE VALUES We Take Pride in Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first. Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible. We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Summary of Functions
To provide housekeeping service on a daily basis in a manner which is convenient to the guests, and to promote a positive image of the casino through professional service and attention to detail.
Essential Duties and Responsibilities
• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures. • Cleans and sanitizes all assigned areas in accordance with company policies and County, State and Federal health requirements including: all lobbies, lounges, food venues and kitchens at the resort and casino. All furniture, walls, ceilings, woodwork, windows, door panels, sills, corridors, elevators, and stairways in the above assigned areas • Stock, maintain, and secure all storerooms with all needed supplies • Uses high lift or ladders to reach high areas for cleaning. • Remove all trash from casino and designated hotel areas daily. Transports trash and waste to disposal area. • Perform special projects as directed. • Work in a manner, which will cause the least amount of disturbance to the guests, observing guest privacy and requests. • Record and report any maintenance problems found. • Know and abide by all company policies and procedures including safety, security, and emergency procedures. • Excellent customer service skills. • Perform other duties as assigned by supervisor or manager • Available and willing to work any changes in hours deemed necessary for Business Levels. • Responsible for maintaining a consistent, regular good attendance record. • May be required to be a panelist for the Internal Review Hearings. • Ensures sanitation of all kitchen areas and other F&amp;B back of the house areas. • Follows all safety, sanitation and HACCP guidelines when handling and storing food, equipment and chemicals. • Ensures control / protection of company assets. • Maintain a good working relationship with supervisor and chefs and kitchen staff. • This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education
• High school diploma or general education degree (GED).
Skills
• General understanding of MSDS and OSHA requirements. • Operation and maintenance of floor care equipment preferred. • Basic to advanced level in custodial technician training. • Skill in identifying and resolving problems under pressure conditions.
Other Requirements
• Ability to obtain and maintain a Tribal Gaming License. • Washington or Idaho State Driver’s License (Must be in possession while operating a Tribal Vehicle). • Mandatory high lift training required after operating machinery. • Hepatitis A &amp; B shots. • Available and willing to work nights, weekends and holidays as required.
Physical Demands
• Requires the strength to lift and or/move objects weighing up to 50 pounds. • Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound. • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly. • Constantly requires working with fingers rather than the whole hand or arm. • Constantly requires repetitive movement of the wrists, hands and/or fingers. • Often requires walking or moving about to accomplish tasks. • Occasionally requires standing and/or sitting for sustained periods of time. • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms. • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally. • Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching. • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
 Work Environment
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Heavy Cleaning Attendant

<h3>Job Description</h3>
Job Description
Rock and Brews Casino/ Kaw Gaming Inc.&nbsp; Position: Line Cook Immediate Supervisor: Back of House Manager Wage Information: Hourly (Typically 35–40 hours per week) __________________________________________________________________________
Qualifications:
<ul>
<li>
Strong communication, organizational, and teamwork skills required.
</li>
<li>
Must be adaptable and willing to work various shifts, including nights, weekends, and holidays as scheduled.
</li>
<li>
High school diploma or GED required.
</li>
<li>
Must pass an extensive background check in accordance with Kaw Nation Gaming Commission regulations to obtain a required gaming license.
</li>
<li>
Previous restaurant or kitchen experience is highly preferred.
</li>
<li>
Must be physically capable of:
<ul>
<li>
Lifting up to 50 lbs.
</li>
<li>
Balancing and carrying heavy items.
</li>
<li>
Standing and walking for extended periods.
</li>
</ul>
</li>
<li>
Ability to remain calm and productive in high-pressure environments.
</li>
<li>
Must be able to effectively communicate with prep cooks and wait staff.
</li>
</ul>
Duties &amp; Responsibilities:
The Line Cook is responsible for preparing menu items to guest specifications, ensuring consistent quality and presentation, and maintaining a clean and safe work environment. This role is physically and mentally demanding, requiring stamina, attention to detail, and the ability to work well with kitchen and service staff.
Key Responsibilities Include:
<ul>
<li>
Prepare food to exact guest order specifications.
</li>
<li>
Finalize and present dishes in accordance with plating standards.
</li>
<li>
Exhibit a strong understanding of food preparation and cooking techniques.
</li>
<li>
Work efficiently in a fast-paced, hot kitchen environment.
</li>
<li>
Adhere to food safety and handling guidelines at all times.
</li>
<li>
Label, date, and properly rotate all stored food items.
</li>
<li>
Follow all opening and closing procedures.
</li>
<li>
Maintain a clean, organized, and stocked workstation.
</li>
<li>
Self-motivate and work effectively with minimal supervision.
</li>
<li>
Report any equipment issues to management promptly.
</li>
<li>
Follow both written and verbal instructions accurately.
</li>
<li>
Perform repetitive tasks with consistency and precision.
</li>
</ul>
Additional Responsibilities:
<ul>
<li>
Wash hands frequently in accordance with Health Department standards.
</li>
<li>
Communicate effectively with team members.
</li>
<li>
Demonstrate basic skills in math, reading, writing, and computer use.
</li>
<li>
Utilize strong organizational and multi-tasking abilities.
</li>
<li>
Practice safe work habits and follow all workplace safety procedures.
</li>
</ul>
Benefits:Health, Dental, Vision PTO &nbsp;
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Line Cook

<h3>Job Description</h3>
Job Description
Overview
COMPANY PROFILE: In addition to its two Seminole Hard Rock Hotels &amp; Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE: Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel &amp; Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel &amp; Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
JOB SUMMARY:
Under the direction of the Manager of Hotel Operations, the incumbent maintains clean and attractive public and employee areas within the facility.

ESSENTIAL JOB FUNCTIONS:
Essential job duties include, but are not limited to:
<ul>
<li>Must adhere to the Seminole Tribe's Policies and Procedures.</li>
<li>Cleans, sweeps, mops, dusts, vacuums; polishes walls, floors and fixtures within facility.</li>
<li>Picks up and disposes of trash.</li>
<li>Sets up, moves and/or installs furniture and pipe-n-drapes.</li>
<li>Provides quality customer service to patrons/guests and occasionally performs work with minimal supervision.</li>
<li>Assists other departmental personnel and performs special projects as assigned.</li>
<li>Knowledge of Seminole policies, procedures and operations.</li>
<li>Promotes positive public/employee relations at all times.</li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility.</li>
<li>Performs all other related and compatible duties as assigned.</li>
<li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>Position requires standing and walking 100% of the time. Bending, lifting and carrying of up to 50 pounds required for moving furniture and removing refuse. Frequent reaching, stooping, squatting, pushing/pulling carts and/or equipment.</li>
<li>While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.</li>
</ul>
 
Qualifications
QUALIFICATIONS:
<ul>
<li>High School Diploma/GED or the equivalent combination of education and experience</li>
<li>Three to six months related experience and/or training preferred</li>
</ul>
WORK ENVIRONMENT:
May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

FLOOR ATTENDANT I - PUBLIC SP

<h3>Job Description</h3>
Job Description
Overview
Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.
Our Commitment to Service: We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.
 
Responsibilities
 JOB SUMMARY:
Under the direction of the General Manager, the incumbent plans and directs the overall Food &amp; Beverage including all related management functions to ensure a positive guest experience.

ESSENTIAL JOB FUNCTIONS:
May include but are not limited to:
<ul>
<li>Oversee all food and beverage staff</li>
<li>Analyze food and beverage data</li>
<li>Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant’s impact or interaction with customers, improvement in the restaurant’s ability to reduce or contain costs or generate additional revenue.</li>
<li>Directs the development and administration of controls for all phases of the Department in an economical and profitable manner while maintaining established standards.</li>
<li>Assist with menu item changes based on product mix reviews and guest feedback.</li>
<li>Ensures that the Department supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.</li>
<li>Institutes cost control procedures and standards of performance. </li>
<li>Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties.</li>
<li>Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.</li>
<li>Staff replacement within the guidelines of the department.</li>
<li>Develops and implements operating standards where necessary.</li>
<li>Communicates with management, other departments, and designated personnel to address the needs of the POS system.</li>
<li>Provides project leadership and project management as assigned </li>
<li>Acts immediately on all customer complaints to insure that a correction is made whenever possible.</li>
<li>Assist in guest security- authorized guests only are utilizing the bars.</li>
<li>Must adhere to all regulatory, departmental and company policies and procedures. Guide the Food and Beverage Team by “Leading by Example.” Directs the administration of controls for all phases of the F&amp;B operation in an economical and profitable manner while still maintaining established standards. Oversees cash handling procedures to ensure accuracy and profitability are maintained.</li>
<li>Ensure outstanding customer service through development and implementation of customer service training, focusing on 100% guest satisfaction. Acts immediately on all customer complaints and takes corrective action as needed. Must act calmly and make rational decisions when handling guest and employee conflicts. Assists in recruiting, interviewing and hiring team members. Recommends wage and salary adjustments for personnel within established limits. Counsels, guides, trains, instructs and takes disciplinary action as needed with assigned personnel in the proper performance of their duties. </li>
<li>Ensures all staff is ServSafe and T.I.P.S. trained as needed. Oversees all aspects of the Supervisors Job Objectives. </li>
<li>Performs daily, weekly and monthly beverage inventories to ensure proper rotation and usage of product. Writes and costs weekly labor schedule to ensure that highest service levels with maximum productivity are achieved. Ensures Occupational Safety &amp; Health Act, local health and safety codes and company safety and security policies are met. Assists with development of food and beverage menus as requested. Continually seek new methods and programs to promote the food and beverage operation and the property as a whole. Any other reasonable request made by management.</li>
<li>Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Must be able to complete standard Seminole Tribe of Florida forms and reports.</li>
<li>Must be able to effectively coach and counsel employees.</li>
<li>Must be able to effectively communicate with guests regarding complaints, programs, etc.</li>
<li>Must be able to read, understand and explain to team member’s technical manuals and other related materials required for proper completion of goals.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
QUALIFICATIONS:
<ul>
<li>Bachelor of Arts in Food &amp; Beverage Management or related field and three to five (3-5) years of restaurant/lounge supervisory experience is preferred, or an equivalent combination of education and/or work experience. </li>
<li>Must be TIPS certified, and possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to positions responsibilities. </li>
<li>Proficient knowledge of software programs such as Microsoft Excel and Microsoft Work. </li>
<li>Working knowledge of Info Genesis preferred.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Must be able to work in a smoking environment</li>
<li>Regularly required to stand or walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear</li>
<li>Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. </li>
<li>Position required bending, lifting and carrying supplies and equipment up to 50 pounds. With assistance, required to lift or carry items in excess of 50 pounds, push or pull carts and/or furniture weighing several hundred pounds.</li>
</ul>
CLOSING:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen</li>
</ul>
For a listing of all opportunities at Seminole Gaming, please go to <a href="http://www.gotoworkhappy.com" target="_blank">www.gotoworkhappy.com</a>.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

DIRECTOR - FOOD & BEVERAGE

<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The incumbent in this position reports to the Stewarding Supervisor and is responsible for maintaining kitchen cleaning operations, cleaning pots and grills, washing glasses, dishes, and cutlery, and ensuring restaurants are supplied with clean dishes and silverware according to business needs.
#INDEEDROCKFORD
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Assist in the kitchen with preparation of products and dish washing and sanitizing to always ensure an adequate supply of dishes and utensils.</li>
<li>Responsible for the overall cleanliness and appearance of assigned area and kitchen as required. </li>
<li>Assists in the main kitchen with the preparation of various dishes as required. </li>
<li>Load all dinner plates, dessert plates, and bowls in proper areas. </li>
<li>Operate dishwashing equipment.</li>
<li>Inspects equipment and ensures all equipment is in working order and up to Hard Rock safety and cleanliness standards; authorizes replacement parts for equipment in the food departments.</li>
<li>Follows and maintains department objectives, standards, and guidelines to ensure proper operation of department. Responsible for the preparation and upkeep of food lines and self-service stations.</li>
<li>Transport all food items from kitchen to respective areas. </li>
<li>Maintain all beverage areas with all necessary beverages. </li>
<li>Responsible for cleaning and sanitizing work and public spaces.</li>
<li>Complete all set-up duties on time. </li>
<li>Uses proper transfer slips for all items coming and going to the Kitchen. </li>
<li>Put away and rotate all food storeroom orders. </li>
<li>Maintains open lines of communications with the Chef and Stewarding Manager.</li>
<li>Attend and participate in meetings, completing follow-up as assigned.</li>
<li>Perform work regularly and predictably.</li>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.</li>
<li>Other duties as assigned.</li>
</ul>
NON-ESSENTIAL FUNCTIONS:
<ul>
<li>Attend seminars when needed.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Pertinent federal, state, and local laws, codes, and regulations.</li>
<li>All operations of the Stewards’ Department.</li>
</ul>
ABILITY TO:
<ul>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Be flexible to work varying shifts and time schedules as needed. </li>
<li>Deliver programs which create a service level of excellence for internal and external guests. </li>
<li>Ability to communicate effectively with all levels of employees and outside contacts.</li>
<li>Review and comprehend all necessary documentation.</li>
<li>Inspect and maintain all areas for which responsible.</li>
<li>Stock and retrieve supplies as needed.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a minimum of one-year progressive experience within the Stewards’ Department. 
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission. </li>
<li>Must successfully pass background check.</li>
<li>Must be at least eighteen (18) years of age.</li>
<li>Must have a VALID Driver's License that has not been suspended, denied, or revoked in the past 3 years.</li>
<li>No Major Violations while operating a vehicle. </li>
<li>Cannot have two (2) or more at fault accidents or three (3) or more moving violations.</li>
<li>Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.</li>
<li>Must be able to work holidays and weekends, as well as flexible shifts.</li>
</ul>

ATTENDANT - STEWARDING

<h3>Job Description</h3>
Job Description
The Bookkeeper, under the direction of the Senior Accountant, is responsible for maintaining journal entries, vendor accounts payable payments, and bank reconciliations to the general ledger. The position is responsible for maintaining specific asset and liability accounts and balancing the general ledger. The position is responsible for providing attentive, cheerful, courteous, and professional service to all customers, both internal and external, striving to always exceed their expectations 
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
<ul>
<li>Performs daily audits and adjustments of accountability reports from all areas of the casinos (gaming and non-gaming).</li>
<li>Inputs and/or reconciles information on spreadsheets and operating system uploads from which general ledger journal entries are extracted and posted.</li>
<li>Pays vendors after obtaining proper supporting documentation and authorization.</li>
<li>Issue and void checks as established in the M.I.C.S.</li>
<li>Reconciles credit charges to the bank statements daily.</li>
<li>Performs daily balancing and posting of specific revenue accounts from the previous business day.</li>
<li>Records and reconciles specific asset and liability accounts and sub-ledgers in the general ledger.</li>
<li>Reconciles ATM Account transactions to the bank and general ledger daily.</li>
<li>Reviews W-2G, 1042, and 1099 information daily to ensure compliance with and to the IRS code.</li>
<li>Researches and reviews any overages or shortages and reports findings immediately to the supervisor</li>
<li>Records and reconciles Dealer tips on a bi-weekly schedule.</li>
<li>Calculates and posts month-end slot system data accruals of revenues, expenses, and liabilities.</li>
<li>Prepares and posts journal entries.</li>
<li>Updates, recommends, and writes up procedures approved by the supervisor.</li>
<li>Reports discrepancies between system-generated transactions and physically authorized hard copy documentation to the supervisor. </li>
</ul>
OTHER RESPONSIBILITIES: (includes, but is not limited to, the following)
<ul>
<li>Reports any found discrepancies immediately to supervisors.</li>
<li>Adheres to and complies with all Kewadin Casino Gaming Authority policies and procedures.</li>
<li>Attends meetings and required training as directed.</li>
<li>All other job-related duties as assigned. </li>
</ul>
CONTACTS:
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers, and outside vendors/service providers. 
PHYSICAL REQUIREMENTS:
Position light with the lifting of 20 pounds and frequent lifting of 10 pounds. Physical factors include constant use of hearing, near/midrange/far vision, depth perception, color/field of vision, and typing; frequent standing, walking, and sitting; and occasional carrying/lifting/pushing/pulling, stooping, kneeling, manual handling, and bending. Working conditions include occasional exposure to noise, vibration, and air quality. Potential hazards include constant computer use, exposure to equipment, and occasional exposure to moving mechanical parts. 
REQUIREMENTS:
Education: High School Diploma or G.E.D. required.
Experience: Prior accounting office experience preferred.
Certification/License: Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. 
Knowledge, Skills, and Abilities: Must have working knowledge and be able to use word processing and spreadsheet and database software. Knowledge of online banking and JD Edwards software is helpful. Must have working knowledge and be able to use office machines, such as calculator, copier, fax, printer, and computer. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Establish an effective working relationship with supervisory personnel, coworkers, and the general public. Must be able to work extended hours when needed. Must have organizational skills and be able to plan, prioritize, and manage workload to meet goals in a timely manner. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Must be able to work with minimal to no supervision. Must have problem-solving skills. Must establish and maintain effective working relations, a cooperative, productive environment, and promote positive public relations. Must be able to work under pressure and handle difficult situations caused by time constraints and deadlines. Mathematical and reasoning skills are required. Must maintain confidentiality. Native American preferred.
 Job Posted by ApplicantPro

Bookkeeper

<h3>Job Description</h3>
Job Description
POSITION SUMMARY: The Shuttle Services Coordinator provides administrative support for shuttle operations and security department scheduling while serving as a backup shuttle driver when needed. This position manages shuttle reservations, coordinates transportation schedules, assists with security department administrative tasks, and ensures efficient operation of shuttle services for casino guests, employees, and visitors while maintaining security protocols and representing the casino in a professional manner.
 ESSENTIAL FUNCTIONS RESPONSIBILITIES: 1. With relationship to job duties and responsibilities, ensures compliance with the Port Gamble S'Klallam Tribe of Indians – State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and The Point Casino and Hotel Policies and Procedures. 2. Manages shuttle scheduling system, including creating daily and weekly shuttle schedules based on operational needs and passenger demand. 3. Processes shuttle reservations for guests, employees, and visitors, maintaining accurate records of all bookings and special requests. 4. Coordinates with Security Manager and shuttle drivers to ensure adequate coverage and efficient route planning. 5. Assists with security department scheduling, including managing shift assignments, time-off requests, and schedule modifications. 6. Maintains comprehensive records of shuttle operations, including passenger counts, trip logs, maintenance schedules, and incident reports. 7. Serves as the primary point of contact for shuttle service inquiries, providing information about schedules, routes, and availability. 8. Acts as backup shuttle driver when regular drivers are unavailable, providing safe and reliable transportation services while maintaining security protocols. 9. Monitors shuttle vehicle maintenance needs and coordinates with appropriate departments for repairs and routine servicing. 10. Assists with administrative tasks for the security department, including filing, data entry, and report preparation. 11. Communicates effectively with guests, employees, and management regarding shuttle services and any changes to schedules or operations.8.05.25 12. Ensures compliance with all DOT regulations, casino policies, and safety protocols related to shuttle operations. 13. Monitors and reports any suspicious activities, safety concerns, or security incidents to the security department. 14. Maintains written records of all administrative activities, schedules, and departmental communications. Held accountable for the accuracy of departmental records and reports. 15. Responsible for maintaining a consistent, regular attendance record. 16. Performs other duties as deemed necessary. KNOWLEDGE, SKILLS, AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. POSITION REQUIREMENTS: • Must be at least twenty-one (21) years of age. • Excellent communication and customer service skills required. • Strong organizational and administrative skills with attention to detail. • Proficiency in computer applications, including scheduling software, Microsoft Office Suite, and database management. • Must possess a state driver's license with a clean driving record. • A Commercial Driver's License (CDL) may be required depending on vehicle size when serving as a backup driver.
 EDUCATION AND SKILLS
 Education Required: High school diploma or equivalent required. Experience: Minimum one (1) year of administrative or customer service experience Previous experience with scheduling systems or transportation coordination preferred. Other Requirements: • Must qualify and receive a Class III Gaming License issued by the Washington State Gambling Commission and a Class III Gaming License issued by the Port Gamble S'Klallam Gaming Commission. • Must be able to consent and pass a hair follicle drug and alcohol screening as a condition of employment
 Job Posted by ApplicantPro

Shuttle Services Coordinator

<h3>Job Description</h3>
Job Description
JOB SUMMARY:
Operates exciting beverage environments that attract and retain gaming guests while contributing to the operating success of the Food and Beverage department. Responsible for the successful execution of beverage operations within the established operational standards. All functions will be performed within the guidelines of the Saracen Casino Resort policies and procedures, Internal Control Standards and objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Manages the day-to-day operation of beverage service on assigned shift</li>
<li>Responsible for successful operation of VIP Rooms</li>
<li>Ensures that all beverage products served meet the established specifications and standards</li>
<li>Communicates variances from established standards to the Beverage Manager</li>
<li>Ensures the minimum level of labor is used to perform the required level of service</li>
<li>Completes the required daily financial tools and reports</li>
<li>Executes and audits beverage inventory and cost control systems and procedures</li>
<li>Solicits guest feedback by direct interaction and comment cards</li>
<li>Acts immediately on any guest complaint to ensure corrections are made and the 100% Satisfaction Guarantee invocations are made</li>
<li>Ensures all service equipment is handled safely and with reasonable care, reporting mechanical problems to proper department</li>
<li>Conducts the service education program; coaches, reinforces, and leads personnel in the proper performance of their duties</li>
<li>Understand and administers the performance appraisals, sets performance expectations and provides coaching and provides operational support for all beverage employees</li>
<li>Enforces all appearance and uniform guidelines and all regulatory, internal controls, policies and procedures</li>
<li>May be involved in cash transactions, either as a breaker or as a replacement for the regularly scheduled cashier, during day-to-day activity</li>
<li>Performs duties of Food Supervisor and Kitchen Supervisor as necessary</li>
<li>Outstanding example of and a credit to Saracen Casino Resort</li>
</ul>
<ul>
<li>Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.</li>
<li>Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.</li>
<li>Attends all necessary training meetings.</li>
<li>Assist in other projects, as directed.</li>
<li>Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.</li>
</ul>
QUALIFICATIONS/REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. 
<ul>
<li>Must be a minimum of 21 years of age or older upon employment.</li>
<li>High school graduate or equivalent with some college background preferred</li>
<li>2 to 4 years beverage experience including technical experience in beverage service business required</li>
<li>Must possess good customer service, employee relations and leadership skills, and have good analytical abilities</li>
<li>Must present a well-groomed and professional appearance.</li>
<li>Must possess excellent communication skills.</li>
<li>Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.</li>
<li>Ability to write routine correspondence and to speak effectively to the public, employees and customers.</li>
<li>Must have the ability to deal effectively and interact well with the customers and employees.</li>
<li>Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.</li>
<li>Must be able to be approved for and maintain a valid gaming license.</li>
<li>Work nights, weekends and holidays as required.</li>
<li>Employment is contingent upon a favorable outcome of a background investigation and drug screening</li>
</ul>
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
<ul>
<li>Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.</li>
<li>Operate in mentally and physically stressful situations </li>
<li>Able to tolerate second hand smoke</li>
<li>Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.</li>
<li>Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.</li>
</ul>
Saracen Casino Resort is an Equal Opportunity Employer.

Beverage Supervisor

<h3>Job Description</h3>
Job DescriptionSUMMARY:
Responsible for effectively coordinating and directing the activities of the Player Services Operations. The Player Services Supervisor develops an outstanding Guest Services Ethic throughout SCDC Corporation. The Supervisor preserves operational integrity of the Player Services Department by coordinating schedules, necessary paperwork, assignments, training and development. Responsible for ensuring that all accounting activities in the Player Services Department are performed accurately and efficiently, in accordance with Company Internal Controls and established company policies and procedures. Ensures satisfactory performance from Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
<ul>
<li>Coordinates and directs the activities of Player Services Team Members.</li>
<li>Assists Player Services Manager with the development and implementation of departmental policies and procedures, which enable the department to function more effectively.</li>
<li>Maintains adequate staffing levels in the Player Services Department, by scheduling, evaluating, assisting with career development, disciplining Team Members, as needed.</li>
</ul>
<ul>
<li>Applies the courtesy standard in everyday functions as well as promoting it throughout the department.</li>
<li>Supervises Player Services Representatives to ensure outstanding service is provided to Guests.</li>
<li>Contributes to the development of the Santa Claran Resort database by recruiting new memberships.</li>
<li>Assists, as needed, with Player Services related matters.</li>
<li>Facilitates the flow of information throughout the Department and the Casino.</li>
<li>Creatively resolves problems issues, which relate to Player Services Department.</li>
<li>Conduct promotional drawings and tournaments. </li>
<li>Responsible for training, coaching, development and performance feedback of Player Services Representatives</li>
<li>Will abide and ensures all Player Services Representatives are in compliance on all Human Resources mandatory trainings. </li>
<li>Abide by the Santa Claran Resort core Values and ensure Player Services Representatives do as well: Engagement, Attitude, Appearance, Performance, and Attendance. </li>
<li>Will abide and ensure all promotional submissions are abided by Player Services Representatives.</li>
<li>Explain existing rewards accurately to all Player Services Representatives, Guests and distributes information on how to access those rewards.</li>
<li>Capable of explaining current and upcoming promotions accurately to all Player Services Representatives and Guests.</li>
<li>Ensures that all edits and audits of Promotional/ Event information are completed in a timely manner.</li>
<li>Maintains accurate departmental records, and regularly reports relevant information to the Player Services Manager and above.</li>
<li>Regularly inspects stock of printed material and office supplies, and re-stocks the same, as needed.</li>
<li>Assists within the Department with special projects, as needed.</li>
<li>Responsible for maintaining a consistent, regular attendance record.</li>
<li>Must be capable of speaking effectively on a microphone. </li>
<li>Must meet deadlines on assigned tasks and special projects. </li>
<li>Work closely with fellow Managers and Supervisors to communicate inconsistencies or Team Members work performance and behavior. </li>
<li>Ensures proper opening and closing of the main bank and front-line windows</li>
<li>Works and supervises the main bank and front-line windows.</li>
<li>Investigates and resolves front-line windows and main bank variances.</li>
<li>Responsible for following and ensuring that the assigned staff comply with theTitle-31 and W2-G procedures.</li>
<li>Performs the drops, fills and maintains the Ticket Redemption Kiosks.</li>
<li>Performs the drops, fills, audits and deposits for the Recycler.</li>
<li>Approves W2-G payouts of the Sports Book.</li>
<li>Accesses funds and ensures prompt distribution to appropriate areas of property.</li>
<li>Ensures the integrity of all financial data produced by Team Members under his/her span of control</li>
<li>Monitors all financial activities on property, which relate to Player Services, to ensure that all applicable laws, rules, regulations and controls of the company are enforced throughout the property.</li>
<li>Assists with the coordination of audits.</li>
<li>Must assist with cleaning and sanitizing work areas</li>
<li>Performs Other duties as assigned.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>High School Diploma or GED required. Some college preferred. At least two years of experience in a Player’s Club or Cage operation.</li>
</ul>
<ul>
<li>Must be able to read, write, and verbally communicate fluently in English. </li>
</ul>

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