<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Director of Player Development the incumbent builds and maintains relationships with targeted guests through personal contact by phone and in person in order to generate incremental gaming revenues.
Essential Job Functions:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Build and maintain relationships with guests and market our gaming product and amenities to valued guests.</li>
<li>Increase the growth of gaming revenues through development of a targeted customer base.</li>
<li>Track guest’s visits, arrange accommodations and provide complimentaries according to established guidelines.</li>
<li>Greet guest in the casino and participate in social events and special promotions.</li>
<li>Issue Player’s Club cards and promote the program and related promotions.</li>
<li>Research, update, and organize personal player information to ensure accurate and proper communication.</li>
<li>Ensure the protection of guests’ rewards and credit lines.</li>
<li>Effectively handle customer complaints and discrepancies in an efficient and courteous manner.</li>
<li>Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs.</li>
<li>Telemarket to active and inactive guests by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and report the results of these efforts.</li>
<li>Assist in the development of incentive programs, host goals, special events and marketing programs.</li>
<li>Maintain up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.</li>
<li>Maintain up to date knowledge of competitors’ promotions.</li>
<li>Respond to Player’s Club letters and customer service survey results and communicate that information to the appropriate department manager.</li>
<li>Safeguard the confidential nature of all departmental and company records.</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.</li>
<li>Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.</li>
<li>Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
High school diploma or equivalent required and three (3) years host experience or three (3) years in a supervisory capacity in gaming machines or table games or the equivalent combination of education and experience. Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
#ProfHotJobs 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

PLAYER DEVELOPMENT - EXECUTIVE HOST (Seminole Hard Rock Hotel & Casino Hollywood)

<h3>Job Description</h3>
Job Description
The Hop Scotch located at 118 Deadwood St in Ft Pierre is hiring a full-time benefited Manager. Looking for a very outgoing person to run the operation. Must have previous bar experience. We will provide training. Must pass background check.
Please apply in person at Happy Jacks Casino in Pierre, SD at 420 S Coteau Street.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
 #hc193700

Manager

<h3>Job Description</h3>
Job Description
Position Summary/General Description:
 
The Culinary Operations Steward is part of the Food and Beverage Management Team at Route 66 Hotel and Casino and reports directly to the Culinary Operations Manager. The Culinary Operations Steward is responsible for assisting the Culinary Operations Manager with the management of back of the house operations, excluding the actual food production. The Culinary Operations Steward oversees the receiving, storage, and rotation of products, all aspects of cleaning, safety and sanitation, and equipment maintenance of all kitchen operations. This position is responsible for supervision and development of staff, maintaining health department standards and adhering to the department's budgetary guidelines. Ensures all Laguna Development Corporation specifications and standards are satisfied. 
Essential Duties &amp; Responsibilities: 
<ul>
<li>Responsible for the staffing, training, evaluating and coordination of all utility employees.</li>
<li>Directly supervises receiving-stocking, dish-room, and cleaning activities.</li>
<li>Maintain excellent Back-of-the-House sanitation and safety conditions at all times. </li>
<li>Must possess excellent time management, organizational skills and attention to detail with emphasis on meeting department’s standards.</li>
<li>Knowledge of all State Health Department regulations and ensures all conditions and standards are met. </li>
<li>Provide all associates with proper training and counseling as needed in accordance with Laguna Development Corporation policies and procedures</li>
<li>Must possess excellent communication and organizational skills. Maintain a consistent and regular attendance record.</li>
</ul>
<ul>
<li>Ability to promote and participate in a strong team effort.</li>
<li>Ability to maintain organization, meet deadlines and possess integrity.</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.</li>
<li>Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. </li>
<li>Must be able to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays.</li>
</ul>
<ul>
<li>Excellent service etiquette.</li>
<li>Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.</li>
<li>Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.</li>
<li>Must consistently perform the job successfully, each day satisfactorily. </li>
<li>Meet departmental productivity standards.</li>
<li>Candidate must be willing to work event-based hours that include evenings and weekends.</li>
<li>Must be poised to handle a fast paced environment with multiple tasks under time constraint. Must be able to handle a heavy business volume in a timely manner.</li>
<li>Perform additional duties and responsibilities as necessary or assigned.</li>
</ul>
Education &amp; Experience
<ul>
<li>High School Diploma or equivalency, preferred.</li>
<li>Three (3) years of prior stewarding or back of house restaurant experience in a high volume environment required, such as a hotel, casino, multiple venue or resort setting; required.</li>
<li>Three (3) year supervisory experience required.</li>
<li>Fully competent in operating and training on all Food and Beverage equipment.</li>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to speak effectively to team members and guests of the organization.</li>
</ul>
Licensing &amp; Certification:
<ul>
<li>Successful completion of Serve Safe certification within 90-day introductory period.</li>
</ul>
Essential Physical Requirements: 
<ul>
<li>The job requires the ability to balance/climb, bending over, crawling, kneeling, crouching/stooping, driving, hearing, reaching overhead, sitting, standing, talking, turning/twisting and walking. 51-100%of the time.</li>
<li>The job requires the ability to push/pull, 1 to 50+ lbs. and carrying/lifting 1to 50+ lbs. 51-100% of the time.</li>
</ul>
 Work Environment (inside/outside):
<ul>
<li>The job is performed primarily indoors with exposure to loud noises, confined areas and fumes (e.g., cigarette smoke).</li>
<li>The job is performed outdoors with occasional exposure to hot/cold temperatures.</li>
</ul>
 Other Requirements:
<ul>
<li>Applicant will be required to pass a pre-employment alcohol/drug screening.</li>
</ul>

Culinary Steward Supervisor - Route 66 Casino Production Kitchen

<h3>Job Description</h3>
Job Description
JOB SUMMARY 
$17.50
The Burks Companies, Inc. (TBC) is looking to hire a full-time Graveyard Lead EVS Tech with Banquet experience at M Resort Spa Casino. Are you an energetic, get-it-done person who is looking for full-time work? Do you want to work with a team that treats each other with dignity &amp; respect and coaches each other? Do you want to work at a place where you have the tools supplies and chemicals that you need to do your job? This leadership position earns $17.50/hour. We also offer medical, dental, vision, life insurance as well as holiday and vacation pay. 
Reporting to the Site Manager, the Lead directs and manages cleaning staff and is responsible for delivering the highest quality service to the client.
If this sounds like the right opportunity for you, apply today!
 ESSENTIAL FUNCTIONS Provide leadership, guidance and support to kitchen and banquet employees. Utilize sound performance improvements and motivational techniques. Conduct employee training and coaching when needed. Participate and/or facilitate client meetings to garner information on satisfaction levels, requirements, assessments etc. Ensures quality standards are met in accordance to goals and client requirements. Ensure safe operating practices are enforced through effective management and training. Ensure all company processes and programs are properly implemented and consistently followed. Safeguard and secure company proprietary information and property. Be able to work when and as needed. Other duties as may be assigned.
 EDUCATION &amp; EXPERIENCE Minimum qualifications: High school diploma or GED. Ability to work varied and flexible shifts when required. Must be legally authorized to work in the United States without sponsorship.
 PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Frequent standing, walking, climbing stairs, bending, and squatting is required. Frequent light lifting of less than 40 pounds is required. 
 Job Posted by ApplicantPro

Casino Graveyard Lead or Supervisor with experience in EVS Cleaning

<h3>Job Description</h3>
Job Description
Seeking qualified individuals able to help management team lead an excellent team of cashiers and customer service attendants in a fast paced c-store/ liquor/ casino environment. Must be able to work any of 7 days a week, with flexible shifts.
Must be able to lead, paperwork, cash handling, cleaning, stocking, etc among other duties discussed at interview/hire.
Must be able to stand for long periods of time, lift up to 50 pounds, bend, climb.
Great pay and advancement opportunities with a very diverse company state wide in South Dakota.
If you would like to join this family owned company and want to grow into a career, please apply today!
 #hc158967

Manager in Training/ Floating Manager

<h3>Job Description</h3>
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

<ol>
<li>Project a friendly attitude towards our guests.</li>
<li>Assure adherence to all safety policies and procedures.</li>
<li>Protect games according to the casino rules and state gaming regulations.</li>
<li>Maintain the spirit of teamwork and cooperation with all dealers.</li>
<li>Insure that the games have bank rolls appropriate to game limit and play.</li>
<li>Regularly examine the dice, cards, and equipment and replace when worn, in doubt or on a regular basis.</li>
<li>Observe dealers performances and when necessary take appropriate action.</li>
<li>Insure that any and all information is passed to the appropriate supervisor.</li>
<li>Settle disputes promptly and cordially, referring to the Shift Manager, those that are difficult.</li>
<li>Maintain all paperwork in an accurate and timely manner.</li>
</ol>
SUPERVISORY RESPONSIBILITIES 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Must be at least 21 years of age.
EDUCATION and/or EXPERIENCE
Must have gaming knowledge and supervising of all table games. Must have knowledge of casino rules, internal controls, strong organizational, communication and supervisory skills. Excellent customer service and employee skills are essential. Must adhere to regulatory, departmental and company policies. 

CERTIFICATES, LICENSES, REGISTRATIONS
LANGUAGE SKILLS
Must be able to effectively communicate in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
COMPUTER SKILLS
Must have Microsoft Office experience and basic computer skills.
#ZRHSJ

Pit Manager

<h3>Job Description</h3>
Job Description
Overview
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel &amp; Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &amp; Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit <a href="http://www.hardrock.com" target="_blank">www.hardrock.com</a> or shop.hardrock.com.
 
Responsibilities
The Operations Manager is responsible for departmental P &amp; L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.
<ul>
<li>Demonstrate financial comprehension of the cafe’s budget and P&amp;L.</li>
<li>Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.</li>
<li>Manage labor schedules in line with the cafe’s budget and forecast models.</li>
<li>Successfully run a department and/or cost center.</li>
<li>Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.</li>
<li>Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.</li>
<li>Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.</li>
<li>Foster an environment of customer service in which all team members put the guest first in every situation.</li>
<li>Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.</li>
<li>Remain an objective observer of the standards of service to ensure guest expectations of the Brand &amp; Cafe are upheld.</li>
<li>Ability to engage with guests in regards to music both current and past.</li>
<li>Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.</li>
<li>Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.</li>
<li>Support staff development and advancement along well-defined career paths.</li>
<li>Serve as a Learning Coach developing, implementing, and executing learning &amp; developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.</li>
<li>Possess a self-motivated approach to their own personal and professional</li>
</ul>
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
 
Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
<ul>
<li>3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.</li>
</ul>
SKILLS
<ul>
<li>Ability to learn and bring "out of the box" ideas to their team.</li>
<li>Genuine enthusiasm and aptitude for serving people.</li>
<li>Excellent verbal and written communication skills.</li>
<li>High level of business acumen and common sense.</li>
<li>Demonstrates strong problem solving skills through ability to diagnose and implement solutions.</li>
<li>Must possess strong communication and listening skills, excellent speaking, reading and writing.</li>
<li>Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.</li>
<li>Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.</li>
<li>Multiple language abilities a plus, fluency in English required.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.</li>
<li>Ability to sit for extended periods of time.</li>
<li>Ability to make repeating movements of the arms, hands, and wrists.</li>
<li>Ability to express or exchange ideas verbally and perceive sound by ear.</li>
<li>Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.</li>
<li>Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.</li>
<li>Ability to turn or twist body parts in a circular motion.</li>
<li>Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.</li>
<li>Ability to travel via auto or airplane for long periods of time. </li>
</ul>

MANAGER - OPERATIONS

<h3>Job Description</h3>
Job Description
SUMMARY
The Security Manager is responsible for creating and implementing practices that promote a safe and friendly environment for the team members, guests, and vendors, while protecting company funds and physical property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Works with the Director of Operations to develop and maintain consistent policies and procedures. </li>
<li>Coaches and guides department leadership and team members to meet department goals and maintain a high level of guest service and internal service standards. Motivates team members for continuous improvement and sets expectations regarding performance standards.</li>
<li>Effectively schedules to meet business demands and manage labor costs.</li>
<li>Interviews, selects, and trains new Security team members.</li>
<li>Maintains a high level of confidentiality and professionalism. </li>
<li>Maintains a working knowledge of the company’s facilities, as well as special events on property.</li>
<li>Interacts with guests and team members in a positive, professional manner.</li>
<li>Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.</li>
<li>Responds to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Resolves guest complaints in a timely and positive manner.</li>
<li>Maintains accurate and timely performance management documentation including both corrective and positive feedback for all members of the Security team. Ensures department supervisors are trained, coached and accountable for providing timely written and verbal feedback to team. Ensures timely administration of team member evaluations.</li>
<li>Responsible for the accuracy and thoroughness of departmental records and reports.</li>
<li>Steps in as a working manager whenever staffing levels or business demands require.</li>
<li>Works the required work schedule, which may include nights, weekends, and holidays. </li>
<li>Works physically onsite to manage business and interact personally with team members, vendors, and guests.</li>
<li>Accepts identification as necessary to ensure compliance with state and federal gaming regulations.</li>
<li>Responsible for maintaining a consistent, regular attendance record.</li>
<li>Ensures all safety standards are met and possible safety hazards are quickly resolved.</li>
<li>Is a role model and champion of Prairie Flower Casino’s Mission and Values. </li>
</ul>
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
<ul>
<li>3 years of leadership experience with responsibility for a team of direct reports required.</li>
<li>5 years of related casino industry experience preferred.</li>
<li>Bachelor’s degree in related field preferred.</li>
<li>Excellent guest service and interpersonal skills required.</li>
<li>Must be able to read, write, speak, and understand English. Bilingual skills a plus.</li>
<li>Excellent written and oral communication skills required. Ability to interact and communicate in both group and individual settings. Must be able to collaborate with all levels of the organization on projects and daily needs.</li>
<li>Strong organization and analytical skills required. Ability to read, analyze, and act upon documents and reports, as necessary.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Proficient in the daily use of computer programs and software used to perform administrative functions of the department. </li>
<li>Must have the ability to quickly learn various software systems necessary to perform the functions of the role.</li>
<li>Must be able to maintain the appropriate Gaming License.</li>
<li>Must have and maintain a valid driver's license with a safe driving record.</li>
</ul>
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS
<ul>
<li>While performing the duties of this job, the employee is regularly required to talk or hear. </li>
<li>Regularly required to stand and walk for up to an entire shift. Will regulary sit at a desk.t. </li>
<li>Must have the ability to use hands to grasp, handle, or feel objects, tools or controls.</li>
<li>Must be able to lift up to 50 pounds on an occasional basis.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.</li>
<li>Must be able to operate in mentally and physically stressful situations.</li>
<li>This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area. </li>
</ul>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. 
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary. 
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

Security Manager

<h3>Job Description</h3>
Job Description
Overview
Guest Service Requirement

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset. 

Position Summary

Reporting to the Slot Operations Manager, the Slot Operations Assistant Manager will assist Slot Operations Manager and help lead the casino floor as the ongoing operation at Hard Rock. The position will oversee Slot Operations.
 
Responsibilities
Essential Functions 

<ul>
<li>Responsible for supporting the Slot Operations Manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.</li>
<li>Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.</li>
<li>Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.</li>
<li>Implements strategies and leads initiatives to continuously improve guest service and customer service scores.</li>
<li>Evaluates staffing and scheduling to meet business demands.</li>
<li>Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved.</li>
<li>Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations.</li>
<li>Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.</li>
<li>Proactively recognizes, rewards and celebrates outstanding examples of employee performance.</li>
<li>Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties.</li>
<li>Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower.</li>
<li>Implements initiatives to improve the employee experience and employee opinion ratings.</li>
<li>Authorizes guest complimentaries to recognize loyal players in accordance with company guidelines.</li>
<li>Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.</li>
<li>Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.</li>
<li> Any and all other job duties as assigned</li>
</ul>
 
Qualifications
Knowledge, Skills &amp; Abilities
<ul>
<li>Demonstrates ability to communicate effectively, both verbal and written</li>
<li>Demonstrates ability to deal effectively with employees at all levels</li>
<li>Strong organizational and analytical skills</li>
<li>Computer Literacy</li>
<li>Ability to handle complex and emotional issues</li>
<li>Act as a role model to other employees and always leads by example</li>
<li>Adhere to all regulatory, company and department policies and procedures</li>
<li>Must project professionalism and possess excellent verbal and written communication skills</li>
<li>Professional appearance</li>
<li>Team Player</li>
</ul>

Education and Experience

<ul>
<li>Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.</li>
<li>Must possess strong managerial, coaching and leadership skills.</li>
<li>Strong gaming, managerial and administrative skills.</li>
<li>2 to 4 years’ experience in Casino/Gaming Operations</li>
<li>At least 2 years supervisory experience in a Casino Environment</li>
</ul>

SHIFT MANAGER - SLOT

<h3>Job Description</h3>
Job Description
Summary
Responsible for supervising and administering operations for the Food Outlet, assist in the coordination of new ideas in guest service, service training and product enhancement. 
Duties/Responsibilities
<ul>
<li>Manages, assigns and directs work assignments, mentors and evaluates Team Members.</li>
<li>In charge of interviewing, hiring, and training employees; appraising performance; rewarding and disciplining Team Members.</li>
<li>Addressing complaints from guests and Team Members; and resolving problems in accordance with department policies with guidance and support from the General Manager.</li>
<li>Applies positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.</li>
<li>Ensures compliance with policies and procedures, Gaming Commission regulations, and internal controls.</li>
<li>Formulates and administers departmental budget.</li>
<li>Develops annual goals and objectives.</li>
<li>Instructs in operation procedures, policies and guest relations.</li>
<li>Develops pricing and evaluates regularly to ensure guests’ needs are met.</li>
<li>Ensures excellent quality product and service is delivered.</li>
<li>Carries out Managerial responsibilities in accordance with the organization's policies and procedures. </li>
<li>Protects the assets of Soboba Resort Casino and maintains confidentiality and integrity when accessing team member information maintained in departmental files/systems. </li>
<li>Instill budgetary controls using established budget on an everyday basis. </li>
<li>Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.</li>
<li>Perform special projects and other responsibilities, tasks, or duties as requested.</li>
</ul>
Supervisory Responsibilities 
<ul>
<li>Assist hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.</li>
<li>Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</li>
<li>Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.</li>
<li>Speak with others using clear and professional language. </li>
<li>Develop and maintain positive working relationships with others; support team to reach common goals. </li>
</ul>
Education / Qualifications
<ul>
<li>Must be 21 years of age, or older.</li>
<li>High School diploma or equivalent required.</li>
<li>Any combination of education, experience and training that provides the required knowledge, skills, and abilities.</li>
<li>Two (2) years experience in front of the house operation, required.</li>
<li>Two (2) years- three (3) years experience in a Supervisory capacity or above required.</li>
<li>Gaming or Hospitality experience preferred.</li>
<li>Cash handling experience required.</li>
<li>Must be able to provide evidence of eligibility to work in the United States of America.</li>
</ul>
Certificates, licenses and registration
<ul>
<li>Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. </li>
<li>Required to submit to and obtain negative results on all drug and/or alcohol testing.</li>
<li>Tips Certification, which can be obtained through on-site courses.</li>
<li>Ability to obtain and maintain a Food &amp; Beverage Handlers Card from Riverside County. </li>
</ul>
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 
<ul>
<li>401k Plan </li>
<li>Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance</li>
<li>Medical, Dental &amp; Vision paid for the employee </li>
<li>Employee Assistance Program </li>
<li>Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) </li>
<li>Paid Time Off </li>
</ul>
Soboba Casino Resort Team Member Recognition including, but not limited to:
<ul>
<li>Reward and Recognition Program (Quarterly, and Annually) </li>
<li>Team member Incentives </li>
<li>Discounted Team member meal </li>
</ul>

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