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<h3>Job Description</h3>
Job DescriptionClient Services Manager, RNWhy Join Us?
<ul>
<li>Compensation: Competitive, with the potential for restructuring into a full-time role.
<ul>
<li>$1,000 hiring bonus: $500 paid after 6 months, $500 paid after 1 year.</li>
</ul>
</li>
<li>Flexibility: Work-life balance with flexible scheduling options.</li>
<li>Development: Growth opportunities through training and workshops.</li>
<li>Purpose: Lead clinical services at Haven Center to deliver community impact.</li>
</ul>
Who Are We?
<ul>
<li>
Compassionate: Team dedicated to serving through faith and action.
</li>
<li>
United: Diverse professionals bonded by a shared mission to support life.
</li>
<li>
Mission-Driven: Passionate guidance of individuals facing unplanned pregnancies toward life.
</li>
<li>
Supportive: A supportive environment that values collaboration and mutual growth.
</li>
</ul>
Who You Are
<ul>
<li>
Mission-Focused: Passionate guidance of individuals facing unplanned pregnancies toward life.
</li>
<li>
Strategic Thinker: Skilled in developing and executing strategies to enhance our services and outreach.
</li>
<li>
Community Builder: Eager to engage with and support our clients, volunteers, and the broader community.
</li>
<li>
Team Leader: Capable of inspiring and leading a team towards achieving our mission.
</li>
<li>
Adaptable: Resilient and flexible in overcoming the unique challenges of a faith-based non-profit organization.
</li>
</ul>
What You Must Have
<ul>
<li>
Mission Alignment: A deep commitment to the Christian conservative pro-life values and mission of Haven Center.
</li>
<li>
Clinical Expertise: Preference for a Registered Nurse (RN) with experience in a clinical setting. A strong understanding of healthcare operations is essential.
</li>
<li>
Client Relations: Demonstrated expertise in fostering compassionate and judgment-free relationships with clients.
</li>
<li>
Volunteer Relationship Management: Proven ability in building, training, and retaining a dedicated volunteer team.
</li>
<li>
General Competencies: Exceptional leadership, problem-solving skills, and an extensive knowledge of community resources.
</li>
</ul>
What You Will Do
<ul>
<li>
Client Relationship Coordination: Follow-up calls, charting, education.
</li>
<li>
Volunteer Supervision: Scheduling, training, meetings.
</li>
<li>
Facility Management: Safety, disinfecting, supply management.
</li>
<li>
General Functions: Chart audits, continuing education, other duties as assigned.
</li>
</ul>
 #hc151647

Client Services Manager, RN

<h3>Job Description</h3>
Job Description
Overview
Role: JS Client Services Manager
Pay Rate: 
Join Platinum Cleaning &amp; Facility Services (PCFS), a division of Healthcare Services Group, Inc., as a Janitorial Services Client Services Manager, where you will serve as the critical liaison between clients and operations in your assigned region. You will report to the National Director of Operations. At PCFS, we are passionate about delivering exceptional service and maintaining clean, safe, and welcoming environments for our clients. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!
What We Offer:
<ul>
<li>Unlimited Paid Time Off</li>
<li>Comprehensive Benefits Package - Medical, Dental, and Vision</li>
<li>Free Telemedicine Services on Day 1*</li>
<li>Free Prescription Discount Program</li>
<li>401(k)</li>
<li>Get paid when you need it with PNC EarnedIt</li>
<li>Financial Wellness Support from PNC Workplace Banking</li>
<li>Employee Assistance Programs</li>
<li>Training &amp; Development Opportunities</li>
<li>Employee Recognition Programs</li>
<li>Employee Stock Purchase Plan</li>
<li>Nationwide Transfer Opportunities and Career Development</li>
</ul>
*Not available in AR.
Responsibilities
<ul>
<li>Serve as the primary point of contact for clients at the assigned primary site, handling inquiries, complaints, and requests related to janitorial services.</li>
<li>Conduct regular check-ins and quarterly performance reviews with clients to ensure satisfaction and address concerns.</li>
<li>Perform random inspections and quality assurance checks to ensure high service standards.</li>
<li>Collaborate with the District Manager(s) and/or Account Manager(s) to resolve any service issues or deficiencies identified during inspections.</li>
<li>Build and maintain strong client relationships, aiming for 95% retention.</li>
<li>Identify opportunities for upselling additional services to drive revenue growth.</li>
<li>Assist with client communications regarding budget questions, scope of work, and service adjustments.</li>
<li>Document all client interactions, meetings, and follow-ups in the CRM system.</li>
<li>Send recap emails after client meetings to ensure transparency and accountability.</li>
<li>Work closely with the National Director of Operations, District Manager(s), and Account Manager(s) to ensure smooth service delivery and alignment with client needs.</li>
<li>All other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>2-5 years of experience in a client-facing role, preferably in janitorial or facilities management but not required. </li>
<li>Strong communication, interpersonal, and organizational skills.</li>
<li>Ability to multitask and handle issues with professionalism and urgency.</li>
<li>Experience using CRM systems to track client interactions.</li>
<li>Sales experience with a focus on upselling services is a plus.</li>
<li>High school diploma or equivalent required; some college or vocational training in facilities management or a related field preferred but not required.</li>
<li>Ability to conduct on-site inspections, which may involve standing for extended periods of time and navigating various facility environments.</li>
<li>Valid driver’s license and reliable transportation required.</li>
</ul>
Ready to Join Us?
If you're looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at PCFS!
PCFS is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. PCFS also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

Janitorial Services -Client Services Manager

<h3>Job Description</h3>
Job Description
Reports To:&nbsp;Director of Operations
Purpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate employees.
Essential Functions:&nbsp;
<ul>
<li>Ensures understanding of client service standards.</li>
<li>Creates and maintains an atmosphere conducive to service expectations.</li>
<li>Intervenes in escalated client situations.</li>
<li>Ensures compliance with applicable procedures, statutes, laws and codes.</li>
<li>Mentors team members to identify opportunities for improvement and related remedial measures.</li>
<li>Monitors contact center performance to ensure a pro-active approach to accuracy, service and efficiency.</li>
<li>Participates in the selection, development and appraisal of team members.</li>
<li>Sets expectations for behavior and performance.</li>
<li>Provides coaching, feedback and documentation as appropriate.</li>
<li>Communicate organizational information to team members and meets regularly with Director.</li>
<li>Demonstrates support for organizational initiatives.</li>
</ul>
Qualifications and Experience:&nbsp;
<ul>
<li>Bachelor’s degree with course work emphasis in Business Administration, Management, Public Administration or closely related field; supplemented by three years progressively responsible supervisory experience that provides broad knowledge of management functions, with demonstrated communication skills; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain valid state of Florida driver’s license.</li>
</ul>
Critical Competencies for Success:
Leadership
<ul>
<li>Is mission/vision focused.</li>
<li>Maintains focus on results and goals.</li>
<li>Manages change.</li>
<li>Builds consensus.</li>
</ul>
Relationship Management
<ul>
<li>Values and models teamwork.</li>
<li>Committed to the highest standards of customer service and business ethics.</li>
<li>Fosters trusting relationships with internal and external clients.</li>
</ul>
Effective Communication
<ul>
<li>Demonstrates strong written and verbal communication skills.</li>
<li>Practices active listening.</li>
<li>Provides actionable, diplomatic feedback to team members.</li>
<li>Willingly shares knowledge to ensure growth and development of team members.</li>
<li>Facilitates team meetings.</li>
</ul>
Business Acumen
<ul>
<li>Coordinates business operations for contact center.</li>
<li>Monitors key business indicators and adjusts, as necessary.</li>
<li>Gathers data to make reasoned, responsible decisions using critical thinking.</li>
</ul>
Powered by JazzHR
LUGt6NmQl0

Client Services Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Norwich, VT, Hospice Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Work closely with clients and employees to coordinate schedules. </li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Strategically coordinate and assist with employee scheduling, while maintaining fiscal management, such as field employee overtime. </li>
<li>Client Services Coordinator will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
<li>Effective communicator and team player</li>
</ul>
What can we offer you:
<ul>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k with company match</li>
</ul>
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job DescriptionSalary: $50-70K 
Overview:
<ul>
<li>Location:Provo/Orem,UtahArea</li>
<li>Status:Full-time,100%onsite</li>
<li>Schedule:MondaythroughFridayfrom8:25a.m.to5:00p.m.</li>
<li>Compensation:$50-70k+generousbenefits</li>
</ul>
About McCullough: We are
thegoldenstandardforprivatewealthandestateplanning.Weareexpertsatcraftingcustom-tailoredsolutionsdesignedtoaddresstheuniquecomplexitiesofassetsandpersonalfamilydynamics.Weprovideexceptionalcare.Attentiontoeverydetailofourclientsneedsisourhighestpriority.Westrivetoprotectthevalueofeachclientsestateandensurethatlegaciesliveonforgenerations.
Wearenotforeveryone,butwhatwedomatterstoeveryone.Thosewhochooseuschoosetobeapartofsomethingbiggerthanthemselves.Thepeoplewhowillthriveherearepeoplewhowanttoserveothersatthehighestlevel.Theywantmoreoutofajobthansimplyclockinginandclockingout.Theywanttobeapartofacausethatbuildsupthepeoplearoundthem,includingclients,teammembers,andthemselves.Wedemandthebestbecausetheteam,thelaw,andtheclientdemandanddeservethebest.And,ifwedoitright,thenwewillbuildsomethingthatoutlastsallofus.
As a Client Services Manager
youareenergizedbytakingcareofclientsandhaveapassionforpeople.Withsharpattentiontodetailandstronginterpersonalskills,youplayakeypartinbuildingtrustedrelationshipswithclients,thirdpartyadvisors,andteammembers.Youareconstantlycollaboratingwiththeteam,helpingclientsnavigatetheintricaciesofestateplanning,estateadministration,andbusinesslaw,andrisingtothechallengeofthefast-pacedlegalservicesworld.Youareaconnectionbetweentheattorney,clients,clientservices,andprojectmanagers.
Your Day-to-Day May Involve
<ul>
<li>Workingdirectlywithattorneys,clientservices,andprojectmanagementteamstoensurebestrecommendationsaremadeandfulfilled</li>
<li>Providingaconsistentclientexperienceinaloyal,meticulous,gracious,andhonorablemanner</li>
<li>Developingstrongandtrustedrelationshipswithclientsandadvisorsthroughtimelyandaccuratecommunications</li>
</ul>
You will Find Success Here if
youexisttobeahumbleperfectionist;detail-loving,energized-by-workbigthinker;teamplayerwhoseesproblemsasopportunities;andisarelentless,never-satisfiedimprover...
OurInvestmentinYour'Becoming'beginswith
yourgrowthanddevelopment:
<ul>
<li>Approximately900hoursofprofessional,rolespecifictrainingwithinyourfirst9months.</li>
<li>LifelongLearningCenter</li>
<li>Coursesofferedcoverarangeoftopics,includingemotionalresilienceandself-awareness,leadership,communication,teamwork,confidence,bigpicturethinking,problemsolving,criticalthinking,accountability,professionalism,goalsetting,workmanagement,efficiency,businessplanning,estateplanning,assettypes,legalservices,QSBS,Excel,rulesofprofessionalconduct,professionalwriting,howtoreadlegaldocuments,recognizingandsellingvalue,teachingandtrainingskills.</li>
<li>Approximately$20,000inannuallifelonglearninganddevelopment</li>
</ul>
yourwork-lifesynergy:
<ul>
<li>16PaidHolidays</li>
<li>GenerousPTO</li>
</ul>
yourhealthandwellness:
<ul>
<li>Health,dental,visioninsurance,andlifeinsurancewithgenerouspremiumcoverage</li>
<li>VASAGymMembershipreimbursement</li>
<li>EmployeeAssistanceProgram</li>
</ul>
yourinvestmentinyourcurrentandfuturefinancialsuccess:
<ul>
<li>401(k)matchedupto6%</li>
<li>$50-70k DOE</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary Info: $65000.00 - $70000.00/Yearly Description Interim HealthCare, a leading home health organization and 7x Top Workplace in South Carolina, has an immediate opening for a Client Services Manager for our Personal Care and Support Services department in our Columbia, SC office. The Client Services Manager will effectively manage field employees including recruiting, retention, onboarding, counselling, training activities, and separations to support the goals of the company. &nbsp;This role will participate in operations assisting with the development of policies and procedures and effectively manage compliance in accordance with policies, procedures, and regulation. Our Mission:&nbsp; We are dedicated to honoring God through the enrichment of human life. What we offer: 
<ul>
<li>Competitive Salary and Benefits</li>
<li>Paid Time Off</li>
<li>401K with company match</li>
<li>HSA with company match</li>
<li>Health, Dental, and Vision Coverage</li>
<li>Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Cell phone allowance</li>
<li>Tuition Assistance</li>
<li>Fitness Reimbursement</li>
</ul>
Who we are: Since 1979, Interim HealthCare has been a trusted provider of quality care in the region. Our stability, integrity, and commitment to excellence make us the ideal career partner for healthcare professionals. We offer flexible assignments that accommodate your lifestyle and priorities. Join our compassionate culture, where employees thrive and amazing patient outcomes are our priority, benefiting both patients and their families. Ready to make a lasting impact? Apply today and become part of our dedicated team at Interim HealthCare!ResponsibilitiesWhat you'll do: 
<ul>
<li>Ensure compliance with all federal, state, and local government laws and regulations, as well as standards, policies and procedures of Interim Healthcare.</li>
<li>Receives referral calls, documents and performs intake duties for client services, schedules care professionals for home care or staffing assignments.</li>
<li>Maintains accuracy of data relating to client files</li>
<li>Reviews invoices for Accounts Payable and submits for payment.</li>
<li>Promotes agency through marketing efforts and education of prospective and existing clients and referral sources</li>
<li>Ensures orders are filled by qualified personnel in a timely manner</li>
<li>Develops sound customer objectives and strategies</li>
<li>Identifies and meets/exceeds customer expectations</li>
<li>Maintains customer relationships in an ongoing effort to drive higher levels of customer satisfaction</li>
<li>Responsible for selecting, hiring, developing, evaluating, and retaining a qualified group of PC&amp;SS CSRs and Support Specialists.</li>
<li>Responsible for creating an environment that is conducive to individual and team growth among the employees through training and educational resources.</li>
</ul>
Required SkillsRequirementsMinimum Education &amp; Experience Requirements: 
<ul>
<li>Bachelor’s Degree in a related field or equivalent work experience&nbsp;</li>
<li>Two years of management experience that includes planning, staff supervision, recruiting and hiring</li>
</ul>
Interim HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesPandoLogic. Keywords: Client Services Manager, Location: Columbia, SC - 29202 , PL: 597019917

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Kauai Home Care Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred or equivalent experience in the retail, hospitality, or home health care industry. </li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>Base Salary plus incentives/bonuses based on gross margin revenue</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, tuition reimbursement and employee assistance program</li>
<li>Non-profit company</li>
<li>Hands-on training and continuous employee development for a successful career in healthcare! </li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description50,000.00-60,000.00 
Job Summary
Independently manages client facing accounts. Focus is coordinating the development of client solutions, project development, assist in developing strategic frameworks, managing timelines and delivery, and providing day-to-day contact with the client.
Responsibilities
<ul>
<li>Strengthen client relationships and attend client meetings</li>
<li>Learn the client business and become the expert in customers process: team structures, approval process, deployment system, all store operation process, line review dates, etc.</li>
<li>Manage projects involving complex work streams and cross-functional collaboration (internally and externally)</li>
<li>Setup prototypes and other Innovation Center Activities</li>
<li>Daily order processing</li>
<li>Inventory maintenance</li>
<li>Maintain Display accuracy on Custom Client Website</li>
<li>Manage Client monthly financial data in Sugar for RGL</li>
<li>Identify customer questions, concerns, and overall needs</li>
<li>Verifying, correcting, and/or updating account information</li>
<li>Provide accurate answers and solutions to client queries</li>
<li>Identifying any missing, lost, or damaged materials and immediately notify the client/vendor</li>
<li>Provide accurate, valid, and complete information by using business acquired programs</li>
<li>Develop and nurture client relationship, measured by positive client feedback</li>
</ul>
Qualifications
<ul>
<li>High School Diploma</li>
<li>Client facing experience</li>
<li>Must be detailed and organized</li>
<li>Must have a sense of urgency and be able to multitask in a fast-paced environment</li>
<li>Strong MS Word and Excel knowledge must be able to create and maintain documents and spreadsheets</li>
<li>Must have strong verbal and writing skills</li>
<li>Must be able to communicate and coordinate activities with all levels of the organization</li>
<li>Strong reasoning, negotiation and problem-solving skills which includes the ability to be proactive and anticipate potential problems</li>
<li>Must be able to multi-task, prioritize and manage time effectively</li>
<li>Periodic travel may be required</li>
</ul>
Physical Requirements 
<ul>
<li>Reaching above shoulder heights, below the waist or lifting to file documents or store materials</li>
<li>Works near and in manufacturing area</li>
<li>Must be able to lift up to 25lbs</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Quick Box Fulfillment is looking for a seasoned Account Manager to manage an existing book of clients. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team you will be responsible for advocating for client needs throughout internal departments and ensuring deliverables are met on time. This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our
management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing.
Requirements:
Essential Duties Job Functions:
<ul>
<li>Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision-making skills.</li>
<li>Document and track internal metrics according to client SLAs to drive performance.</li>
<li>Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quick-Box.</li>
<li>Understand the impact of client needs on operational departments and effect on planned labor and resources.</li>
<li>Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc.</li>
<li>Develop relationships with clients to realize the value of contracted services.</li>
<li>Ability to recognize upsell opportunities and collaborate with Business Development to ensure client needs are met</li>
</ul>
Job Qualifications Mandatory:
<ul>
<li>Must have fulfillment experience</li>
<li>High School diploma or GED</li>
<li>Critical and Strategic Thinker</li>
<li>Works well in Team environment</li>
<li>Willing to contribute ideas and feedback</li>
<li>Ability to learn on the go and pickup processes while in flight</li>
<li>Self-starter with excellent follow-through</li>
<li>Dependable, punctual and possess a positive attitude</li>
<li>Ability to clearly communicate</li>
<li>Extremely organized</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree or equivalent preferred</li>
<li>Strong computer and word processing skills, including Microsoft applications</li>
<li>Experience with Customer Relationship Management (CRM) software preferred</li>
</ul>
Work Environment:
<ul>
<li>This is a DFW based position operating out a Warehouse environment</li>
<li>Warehouse Environmental Conditions are as follows;</li>
<li>Moderate noise level in the work environment. </li>
<li>Work environment is indoors.</li>
<li>Warehouse temperatures may vary depending on outside temperatures.</li>
</ul>
Physical Demands:
<ul>
<li>Sight: Must be able to see well enough to read product lot numbers and expiration dates, read reports, and use a computer.</li>
<li>Hearing: Must be able to hear well enough to communicate in person or via technology, and to hear warning signals of forklifts and warehouse equipment.</li>
<li>Standing: Must be able to stand for shift duration.</li>
<li>Walking: Must be able to walk without assistance to perform job duties.</li>
<li>Mobility: Must be able to be mobile to operate warehouse machinery.</li>
<li>Sitting: Must be able to sit for shift duration.</li>
<li>Stooping, Kneeling: Must be able to stoop or kneel for short periods of time.</li>
<li>Lifting: Must be able to lift 30 lbs – 50 lbs.</li>
<li>Hand Mobility: Must be able to have mobility in hands to open and seal packaging, utilize keyboard functions, and utilize phone systems.</li>
</ul>
Contingencies:
Any offer of employment will be contingent upon:
1) Satisfactory results of background and reference checks.
 
2) Proficiency testing in Microsoft Office applications.
This job description is not an employment agreement or contract. Management has the exclusive right
to alter the scope of work within the framework of this job description at any time without prior notice.

<h3>Job Description</h3>
Job Description
Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. 
Title: Client Services Manager
Job Type: Full-time; 3 Days In Office
Job Location: Detroit, MI 
The Opportunity
Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy. 
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.
The Daily To-Do
<ul>
<li>Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives</li>
<li>Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery</li>
<li>Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth</li>
<li>Assist in identifying client needs and implement strategic solutions to help drive partnership</li>
<li>Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met</li>
<li>Analyze and deliver reporting, insights, and results to clients</li>
<li>Identify and generate client outreach for incremental, upsell, and renewal opportunities</li>
<li>First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation</li>
<li>Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business</li>
<li>Travel as needed (minimum 1-2 visits per quarter to Chicago) </li>
</ul>
Qualifications 
<ul>
<li>3+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role</li>
<li>Direct-sold and programmatic mobile advertising experience</li>
<li>Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.</li>
<li>Has established relationships with advertisers and agencies </li>
<li>Familiarity with industry jargon and media metrics</li>
<li>MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)</li>
<li>Proven record of successful client retention and business growth</li>
<li>Highly strategic, proactive and solution-oriented</li>
<li>Thrives in a teamwork environment and collaborates well with others</li>
<li>Strong verbal and written communication skills with the ability to deliver well-positioned presentations</li>
<li>Organizational skills with the ability to use available resources to reach solutions</li>
<li>Able to multi-task and prioritize based on account tier and urgency on a daily basis</li>
<li>Strong analytic skills to deliver reporting insights</li>
<li>Highly organized and keen attention to detail</li>
<li>Bachelor's degree or equivalent experience</li>
</ul>
Follow Our Lead
<ul>
<li>Big Picture: kargo.com</li>
<li>The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)</li>
</ul>

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