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<h3>Job Description</h3>
Job Description
Job Title Call Center Representative&nbsp;(Contractor) The contract duration is initially 12 months, with a likely extension 40 hours/week, standard business hours, Mon-Fri&nbsp; Pay Rate: $21.13 per hour
Hybrid schedule: Monday – Friday 6am-230pm. Rotate in Newark’s General Office 1x/week
Training Schedule: Monday - Friday 8am - 4:30pm &nbsp;On-site for first week or two
Job Summary
Customer Contact Analytics Associate is a MAST supporting role to either the Quality Team or the Workforce management team. They assist with daily reporting, administrative duties and handled specific tasks within high profile processes such as After Call Survey, Gas Emergency Analysis, Call Center scheduling, forecasting and CSR extension assignment and maintenance.
Manages People – No
Job Responsibilities
Work on analytical collection projects which may include continuous improvement assignments; data extraction; technical/financial review and analysis; compiling, monitoring, evaluating and analyzing performance metrics toward achievement of scorecard targets. Assist with daily, weekly and monthly forecasting, maintain workforce management process which includes analyzing data, tracking forecast accuracy, produce and analyze various reports and performance measures to improve overall call center productivity. Leverage new NICE system workforce management and call recording tools to optimize call center operations, employee performance and quality. Develop CSR work schedules including integrating training, meetings and developmental off-line time.
Job Specific Qualifications
Requirements:
• A minimum of 2-3 years of professional customer contact or analytics experience (or a bachelors with some experience) • Proficient in Microsoft Word, Excel, and Outlook • Demonstrated organizational and communication skills (written and verbal) • Demonstrated analytical skills and experience • Demonstrated experience in collaborating and coordinating with others
Desired:
• Ability to lead a process or small project team • Experience with a call center environment • Lean Six Sigma training • QA/QC Experience • SAP/CRM Experience • Workforce Management Experience
 &nbsp;
Company DescriptionA WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical &amp; Healthcare, Defense, Technology, Financial Services, Retail &amp; Manufacturing, and Energy &amp; Transportation industries nationwide. 
<h3>Company Description</h3>
A WBENC (woman owned) certified company; Source One provides a full range of professionals to the Pharmaceutical &amp; Healthcare, Defense, Technology, Financial Services, Retail &amp; Manufacturing, and Energy &amp; Transportation industries nationwide.

Call Center Representative

<h3>Job Description</h3>
Job Description
Duration - 6+ Months (Possible Extension) Shift - Mon to Friday (7.30 AM to 4.30 AM)
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Process PO’s from Customers Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.</li>
<li>Process returned goods paperwork, issue credits/debits.</li>
<li>Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards. Supply quotes to customers for material in a prompt and accurate manner. Identify and resolve order discrepancies in a timely manner.</li>
<li>Resolve customer inquiries via phone or email</li>
<li>Handle high volume calls while performing all other task Lead special projects and other duties as assigned.</li>
<li>Two or more years of customer service experience in a heavy call volume environment is required Elevator part knowledge and five or more years elevator technical experience is a plus</li>
<li>Working knowledge of Word, Excel and heavy Outlook is required The ability to read, interpret and comprehend technical drawings and specifications is required. Effective verbal and written communication skills are required. Must be organized and detail-oriented to perform and manage tasks as assigned.</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

<h3>Job Description</h3>
Job Description
JOB DESCRIPTION
As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction. Key Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about our products and services to customers - Maintaining customer records and updating information as needed - Collaborating with other departments to ensure customer needs are met - Identifying and escalating complex customer issues to the appropriate team members - Following up with customers to ensure their satisfaction and address any additional concerns - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Maintaining a positive and professional attitude at all times, even in difficult situations - Striving to meet and exceed customer satisfaction goals Qualifications: - High school diploma or equivalent required; college degree preferred - Previous customer service experience preferred - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and other computer applications - Ability to adapt to changing situations and learn new processes quickly - Strong attention to detail and organizational skills - Ability to work independently and in a team environment - Willingness to work flexible hours, including evenings and weekends if needed we value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.

<h3>Job Description</h3>
Job Description
Coast Electric in Kiln, MS is an electric cooperative that serves the members in Hancock, Harrison, and Pearl River Counties. We're hiring a friendly and professional full-time Call Center Representative to join our team and offer fantastic customer service to our members.
This is an incredible opportunity to advance your career while helping others! Your starting wage is $21.53/hour, and you work a standard Monday - Friday, 8:00 am - 5:00 pm schedule. We have a robust benefits package that includes:
<ul>
<li>Medical, dental, vision, and life</li>
<li>Long-term disability</li>
<li>A 401(k) with company contributions</li>
<li>A retirement security plan funded by the company</li>
<li>Accrued vacation and sick leave</li>
<li>Appointment leave provided by the company</li>
<li>An employee assistance program, tuition reimbursement, wellness incentives, and more!</li>
</ul>
If you thrive in a fast-paced, member-focused environment and are eager to contribute to the success of an incredible team, we want to hear from you! Come help us achieve our vision of excellence in the energy industry.
 
WHAT WE'RE LOOKING FOR
<ul>
<li>1+ years of experience working with the public</li>
<li>Excellent verbal and written communication skills</li>
<li>Money-handling skills</li>
<li>Computer proficiency</li>
<li>Willingness to work overtime and weekends as needed during outages, major storms and other emergency events</li>
<li>High school degree or equivalent</li>
<li>Team spirit, organizational skills, and attention to detail</li>
</ul>
 
YOUR DAY-TO-DAY AS A CALL CENTER REPRESENTATIVE
This role is vital to our cooperative's success, as you manage member communications, answer their questions, and help find a solution for their problems. Your day-to-day responsibilities involve receiving phone calls, forwarding them to the proper person or department, and helping members with their accounts.
Always polite and professional, you assist members in a wide range of areas, including payment processing, billing disputes, and new member applications. You also support office staff, servicemen, and field representatives in their job duties, doing your part to ensure every member is satisfied with our services!
 
ABOUT US
Coast Electric exist to safely provide our member-owners superior service and dependable electricity at the lowest possible price, and to improve the economy and quality of life in our community. People are at the heart of everything we do, which is why we treat both our members and our employees the best we can. Our team members love our collaborative environment and enjoy being part of a tight-knit culture where coworkers become family. If you'd like to grow your skills with an incredible organization, this is the place to do it!
 
JOIN US!
If this sounds like the right job for you, don't wait - apply today to join our team. It's easy with our initial 3-minute application. Good luck! 
 
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, Coast Electric reserves the right to revise the job or to require that other or different tasks be performed as assigned.
 
EQUAL OPPORTUNITY EMPLOYER AS TO ALL PROTECTED GROUPS, INCLUDING PROTECTED VETERANS AND INDIVIDUALS WITH DISABILITIES
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities&nbsp;</li>
</ul>
Job SummaryWe are seeking a friendly, professional, and reliable Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive inbound calls and place outbound calls&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Call Center Representative or in a similar role is preferred&nbsp;</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Familiarity with Customer Relationship Management (CRM) programs</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

<h3>Job Description</h3>
Job Description
A well-known healthcare company in Mission Valley is seeking a professional and compassionate Call Center Representative to join their team. This is an excellent opportunity to work in a fast-paced, supportive environment with a mission-driven organization.
 If you enjoy helping others and thrive in a dynamic setting, we encourage you to apply!
 Key Responsibilities:
<ul>
<li>
Handle high volume inbound and outbound calls from patients
</li>
<li>
Schedule, confirm, and update medical appointments
</li>
<li>
Provide accurate information regarding services, providers, and locations
</li>
<li>
Verify insurance coverage and collect co-pay details when needed
</li>
<li>
Maintain and update patient records with a high level of accuracy
</li>
<li>
Assist with resolving patient concerns or redirecting calls to appropriate departments
</li>
</ul>
Qualifications:
<ul>
<li>
1+ year of call center or customer service experience is preferred
</li>
<li>
Excellent verbal and written communication skills
</li>
<li>
Strong attention to detail and organizational skills
</li>
<li>
Comfortable navigating multiple systems and multitasking
</li>
<li>
High school diploma or equivalent required
</li>
</ul>
Working Hours:
<ul>
<li>
Full-time
</li>
<li>
Onsite
</li>
<li>
Monday- Friday
</li>
<li>
8:00am-5:00pm PST
</li>
</ul>
Details:
<ul>
<li>
Located in Mission Valley, San Diego&nbsp;
</li>
<li>
Contract to hire role
</li>
<li>
Compensation: $24.00 per hour
</li>
</ul>
 If you have the qualifications above and are interested in this opportunity, then please apply now. We are conducting interviews as soon as possible! &nbsp;
 Pay Details: $24.00 per hour Search managed by: Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.
 
Become part of a Migrant and Community Health Center, where you will:
<ul>
<li>Have a passionate purpose.</li>
<li>Do worthwhile work.</li>
<li>Make a difference in people’s lives.</li>
</ul>
InterCare is searching for a Full-Time Call Center Representative to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation, starting at $17.50/hour and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.
 At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.
 
Work Schedule: Hours are Monday through Friday from 10:30 a.m. to 7:00 p.m. during migrant season (May - October) and 9:30 a.m. - 6:00 p.m. the rest of the year. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!
 
Training Hours:
Monday - Friday: 7:00 a.m. - 3:30 p.m.
 Primary Accountability
 Serves as first point of contact by answering incoming calls from patients, pharmacies, and other provider offices.
 Description of Primary Duties &amp; Responsibilities
<ul>
<li>Greets and assists callers.</li>
<li>Responds to phone inquiries and requests.</li>
<li>Routes calls to appropriate department or staff as needed.</li>
<li>Records phone messages in electronic system and tasks appropriate staff.</li>
<li>Deals effectively with difficult/emotional callers. Seeks assistance as needed</li>
<li>Escalates calls to management staff or clinical triage as warranted.</li>
<li>Schedules medical and dental appointments in electronic practice management system.</li>
<li>Obtains and enters accurate patient demographic and insurance information.</li>
<li>Schedules appointments in accordance with InterCare scheduling policy and procedure.</li>
<li>Responsible for calling and scheduling patients on recall list.</li>
<li>Communicates details of appointment to patient.</li>
<li>Keeps supervisor informed of patient demand and access concerns.</li>
</ul>
Requirements:
Description of Primary Attributes General Development
<ul>
<li>Requires strong customer service skills, conscientiousness, attention to detail, and multi-tasking ability.</li>
<li>Ability to maintain productivity and complete job duties with speed and accuracy.</li>
<li>Ability to deal effectively with a wide variety of people while developing strong working relationships.</li>
<li>Works as part of a team and assists the team in meeting productivity and quality goals.</li>
<li>Skill in motivation, self-direction and punctuality.</li>
<li>Able to adjust to changing circumstances.</li>
</ul>
Professional and Technical Knowledge
<ul>
<li>Possesses a thorough understanding of customer service practices typically acquired through extensive practical experience.</li>
</ul>
Technical Skills
<ul>
<li>Proficient in electronic practice management systems.</li>
<li>Ability to use clerical and numerical skills to perform job duties.</li>
<li>Ability to generate letters, forms, and documents.</li>
<li>Ability to perform data entry, run reports, and operate common office equipment.</li>
</ul>
Communication Skills
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to communicate in a clear effective manner.</li>
<li>Possesses excellent cross-cultural communication skills and the ability to communicate effectively with patients and staff members at all levels.</li>
</ul>
Physical Demands
 Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:
<ul>
<li>Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.</li>
<li>Requires good hand-eye coordination, reach with arms &amp; hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).</li>
<li>Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary: The customer service representative is responsible for providing superior customer service for all customers by using knowledge of company policies and procedures, as well as communicating effectively with team members within the customer service department. This is a full-time, non-exempt position. 
Customer service department hours are: Monday - Friday 8:15 AM – 5:00 PM. CSRs are expected to be available to work a 40 hour week during the hours our customer service department is open. Shifts may vary depending on business needs. 
Seasonal/occasional overtime is mandatory.
 
Essential Duties and Responsibilities:
<ul>
<li>Responds primarily to inbound calls and may initiate outbound calls to resolve customer issues (80 - 90% of time spent on telephone calls)</li>
<li>Accurately enters customer order data into company computer systems</li>
<li>Processes customer orders/changes/ returns according to established department policies and procedures</li>
<li>Responds to all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained</li>
<li>Exemplifies high levels of quality, productivity, and efficiency in a manner consistent with continuous quality improvement</li>
<li>Collaborates with the sales team to meet and exceed customer service expectations</li>
<li>Utilizes Corvette Central catalogs as reference tool for customer assistance</li>
<li>Demonstrates a willingness to learn and a passion for helping people</li>
<li>Continually maintains a working knowledge of our products, services, and promotions</li>
<li>Guides callers through navigating the company website</li>
<li>De-escalates situations involving dissatisfied customers, offering assistance and support</li>
<li>Demonstrates a high level of customer service empathy, professionalism, and respect</li>
<li>Provides timely and accurate information to customers regarding orders and product requests</li>
</ul>
 
Requirements:
Job Specifications:
<ul>
<li>High School Diploma or GED required</li>
<li>Minimum 3 months of experience in a high-volume call center or customer service environment</li>
</ul>
Knowledge, Skills, and Abilities:
 
Knowledge Of:
<ul>
<li>Customer Service and/or Call Center service</li>
<li>Proficiency with Microsoft Office, Outlook, and NAV ERP system</li>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.</li>
</ul>
Skills:
<ul>
<li>Strong oral, written and interpersonal communication skills</li>
<li>High level of accuracy, attention to detail, and organizational skills</li>
<li>Ability to learn new procedures, systems, and technologies</li>
<li>Ability to prioritize and multitask</li>
<li>Strong problem-solving skills and Mathematical aptitude</li>
<li>Flexibility to adapt to changes in the company or department</li>
<li>Self-motivated, positive attitude, and able to work independently and collaboratively as part of a team</li>
<li>Reliable and punctual</li>
<li>Ability to maintain grace under pressure and contribute to a positive work environment</li>
</ul>
Ability:
<ul>
<li>Dexterity of hands to operate a computer keyboard</li>
<li>Seeing to read and review material for accuracy.</li>
<li>Hearing and speaking to exchange information with customers and coworkers</li>
<li>Ability to sit for extended periods of time</li>
</ul>

<h3>Job Description</h3>
Job Description
Call Center Representative – Hybrid Opportunity
Location: Louisville, KY 40299
Pay: $16.00–$17.00/ hour
Schedule: 1st Shift Only
Training: 8 weeks in-person, then hybrid
Start Date: ASAP
Role Type: Contract to Hire 
Equipment Provided
We are currently hiring Call Center Representatives for a hybrid opportunity with our client following 8 weeks of in-person training. This is a first shift role with equipment provided, and we are looking to hire immediately.
Responsibilities:
<ul>
<li>
Handle inbound and/or outbound customer service calls
</li>
<li>
Assist customers with inquiries, concerns, and account support
</li>
<li>
Accurately document interactions in internal systems
</li>
<li>
Provide professional and courteous service with a focus on solutions
</li>
</ul>
Qualifications:
<ul>
<li>
Strong communication and problem-solving skills
</li>
<li>
Previous customer service or retail experience is a plus
</li>
<li>
Willingness to learn and grow—training is provided
</li>
<li>
Comfortable using computers and navigating multiple systems
</li>
<li>
Reliable attendance and a positive attitude
</li>
</ul>
Benefits:
<ul>
<li>
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.&nbsp;Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
</li>
</ul>
 Pay Details: $16.00 to $17.00 per hour Search managed by: Bianca Mishurda Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Call Center Representative
Position Summary: Provide information and member support concerning the credit union and its products and services to credit union members ensuring highest quality of member service. The position is responsible for recommending credit union products as appropriate to members. 
Principle Accountabilities:
<ul>
<li>Provide service and information to membership in a pleasant, professional, and efficient manner via telephone or correspondence</li>
<li>Positive attitude will show through to caller. (Speak with a smile in your voice)</li>
<li>Research and solve routine member questions, problems and complaints concerning credit union accounts</li>
<li>Serve as team resource with or without supervisor present</li>
<li>Maintain a thorough knowledge of various credit union policies, interest rates and basic loan policies and be able to discuss with member</li>
<li>Cross sell credit union products and services </li>
<li>Assist members with PC access</li>
<li>Strive to create long term financial relationships with members</li>
<li>The position may also share receptionist duties </li>
<li>Ensure that all credit union business is kept in strict confidence</li>
<li>Perform duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act</li>
<li>Responsible for protecting the interests of the Credit Union at all times</li>
<li>Perform other duties as assigned</li>
</ul>
 
 
Requirements:
Education and Experience:
<ul>
<li>High school diploma or equivalent</li>
<li>+/- 1-year experience in a financial institution.</li>
<li>1-year experience selling both in person and over the phone.</li>
<li>6+ months experience in a Call Center work environment. </li>
</ul>
Competencies:
<ul>
<li>Technical capacity. Knowledge of Windows OS and Microsoft Office products. </li>
<li>Communication proficiency </li>
<li>Dependability </li>
<li>Ethical conduct </li>
<li>Time management </li>
<li>Problem solving/analysis</li>
</ul>

7,351 Call Center Representative Jobs