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<h3>Job Description</h3>
Job Description
Holiday Season = Extra Cash! Join Our Seasonal Team Today 
Looking to pad your wallet before the holidays? We’re hiring friendly, reliable team members for seasonal positions that help you earn without overcommitting.
Why You’ll Love This Job:
<ul>
<li>
Seasonal position — short-term commitment, quick cash
</li>
<li>
Flexible scheduling — work when it works for you
</li>
<li>
Ideal for students, parents, part-timers, or anyone wanting extra income
</li>
<li>
Supportive, team-based environment full of holiday energy
</li>
</ul>
Your Key Responsibilities:
<ul>
<li>
Take inbound calls and assist customers with product orders
</li>
<li>
Deliver top-notch service with a positive, can-do attitude
</li>
<li>
Enter customer and order information accurately and efficiently
</li>
<li>
Work collaboratively to meet team goals and keep things running smoothly
</li>
</ul>
We’re Looking for Someone Who:
<ul>
<li>
Communicates clearly and is great with people
</li>
<li>
Can stay cool and focused during busy periods
</li>
<li>
Is comfortable using computers and switching between tasks
</li>
<li>
Bonus if you have customer service or call center experience — but not required!
</li>
</ul>
Start the season off right with a job that helps you earn while spreading cheer. Apply now and be part of our holiday success story!

Call Center Representative

<h3>Job Description</h3>
Job Description
BCforward&nbsp;is currently seeking a highly motivated&nbsp;CSR – Call Center Representative for an opportunity at Pittsburgh PA (Remote Role).

Job Title –&nbsp;CSR – Call Center
Location - Pittsburgh PA (Remote Role)
Duration - 12 Months Contract
Pay Rate:&nbsp; &nbsp; $20.30/hr on W2

Shift - M-F,
shifts between 8:00 am to 6:30 pm EST:
Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities for Overtime as needed to support storm-related activities
Project Description:
The Customer Service Representative will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience.&nbsp;
The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

Responsibilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answer incoming phone calls, chats, and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct outreach phone calls and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide outstanding customer service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and follow call flows with scripts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and review customer inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research information using multiple systems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relay research findings and outcomes to customers
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and escalate appropriate issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearly documents call information and encounters in call logs
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and alert management of risk and trends
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quickly transition from one task to another
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a professional demeanor
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other duties as assigned

Basic Qualifications:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2-years of Customer Service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1-year of call center environment experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6 months of Utilities or Health &amp; Public Services experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma or GED
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with computers: Experience using the internet, email via Outlook, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data entry experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Listening, verbal, and written communication experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Office (Excel, Word, Outlook, and Teams) experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internet access is sufficient to handle calls received via the Internet
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quiet and private remote work location
Benefits:
BCforward&nbsp;offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward&nbsp;is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s&nbsp;6,000 consultants support more than 225 clients globally.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
Apply Here: <a href="https://secure.onehcm.com/ta/SCHC.jobs?ShowJob=771891267&amp;TrackId=ZipRecruiter" target="_blank">https://secure.onehcm.com/ta/SCHC.jobs?ShowJob=771891267&amp;TrackId=ZipRec…</a>
Base Pay: $21.00 - $31.50 / hourJOB SUMMARY
The primary function of the Call Center Representative (CCR) is to answer incoming calls from patients, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. This could include scheduling appointments, routing for Rx refills, redirecting patients to ED, checking eligibility, sending messages to clinical teams, and forwarding calls for further triage. The CCR is expected to consult frequently with the Team Leader and/or the Front Office supervisor and clinical teams. The CCR serves as liaison between the patient and clinical teams and other staff, other agencies, and patients.
JOB DUTIES AND RESPONSIBILITIES
Patient Scheduling
<ul>
<li> Accurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours.</li>
<li> Monitors no-shows/cancellations for available slots where same day appointments can be scheduled.</li>
<li> Removes the day’s cancellations from the EHR system when a patient calls to cancel.</li>
<li> Tasks individuals with appropriate duties (i.e., Rx refills, lab results, etc.)</li>
<li> Check eligibility when scheduling appointments.</li>
</ul>
Phones
<ul>
<li> Answers telephones, handling calls as needed and taking messages when appropriate.</li>
<li> Greets patients and visitors in a prompt, courteous, and helpful manner.</li>
<li> Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.</li>
<li> Enters all demographic and financial information into the system accurately.</li>
</ul>
Other Duties 
<ul>
<li> Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.</li>
<li> Effectively maintains and protects the confidentiality of all medical records and patient information.</li>
<li> Attend seminars and trainings to maintain current knowledge of processes and systems.</li>
<li> Maintain accuracy of patient demographics and financial information in current system.</li>
<li> Reports any safety hazards.</li>
<li> Keep work areas tidy.</li>
<li> Perform other duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li> Proficiency using a computer to accomplish work.</li>
<li> High level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stress.</li>
<li> Skill in making appropriate decisions to benefit patients and meet SCHC objectives.</li>
<li> Ability to prioritize work and complete it on a timely basis with minimal supervision.</li>
<li> Ability to deal with change and seek out opportunities to effect change to promote patient care.</li>
<li> Strong customer service approach to problem solving situations.</li>
<li> Strong math skills.</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li> High school diploma or equivalent.</li>
<li> Typing 45 WPM</li>
<li> Excellent people skills and customer service orientation.</li>
<li> Ability to read, write, understand and spell English and medical terminology correctly.</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li> Experience working with common health care programs.</li>
<li> Experience working with patient registration procedures.</li>
<li> Basic knowledge dental terminology.</li>
</ul>
BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.
<ul>
<li>Competitive wages</li>
<li>Medical insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>403(b) retirement plan with matching employer contribution</li>
<li>Long-term disability coverage</li>
<li>Life insurance</li>
<li>Accidental death and dismemberment insurance</li>
<li>Supplemental Insurances</li>
<li>Flexible spending account</li>
<li>Paid vacation</li>
<li>Paid sick</li>
<li>Paid holidays</li>
<li>Paid CME time and CME allowance</li>
<li>Employee assistance program</li>
<li>Jury duty pay</li>
<li>Bereavement pay</li>
<li>Prescription discount program</li>
<li>529 college savings plan</li>
<li>Educational reimbursement program</li>
<li>Gym membership discounts</li>
<li>Free subscription based app for meditation and sleep</li>
<li>Free telemedicine service for benefit eligible employees</li>
</ul>
Shasta Community Health Center is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
Call Center Representative&nbsp;
Worksite: Austin, TX, 78727
Duration: 6+ months with possible extension
Pay Rate: $20.00/hour on W2
Start Date is 3rd November 
Job Description:
Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.&nbsp;
Assists with problem resolution, as needed.&nbsp;
Responds to phone inquiries in a prompt, courteous and concise manner.&nbsp;
Documents all encounter in clear and concise online logs.
Transfers callers to other Call Center units as needed.&nbsp;
Meets individual performance standards.&nbsp;
Performs other duties as may be assigned by management.&nbsp;
Attains and maintains strict required attendance and performance metrics.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
<ul>
<li>Acts as primary liaison with customer in solving problems related to the application process and service.</li>
<li>Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.</li>
<li>Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.</li>
<li>Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.</li>
<li>Assigns new claims to the appropriate claims handler.</li>
<li>Directs customer calls to the correct person at all locations.</li>
<li>Participates in and maintains a quality service culture within the Customer Service Team.</li>
<li>Attendance during scheduled work hours is required.</li>
<li>Contract position.</li>
</ul>
 ADDITIONAL FUNCTIONS and RESPONSIBILITIES
<ul>
<li>Performs other duties as assigned.</li>
<li>Supports the organization's quality program(s).</li>
<li>Remote after 3 day in-person training.</li>
<li>Contract position</li>
</ul>
Qualifications:
<ul>
<li>English Speaking.</li>
<li>Education &amp; Licensing High school diploma or GED required.</li>
<li>Experience One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.</li>
<li>Skills &amp; Knowledge Knowledgeable in disability plan eligibility, coverage and benefits.</li>
<li>Good customer service skills.</li>
<li>Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office product.</li>
<li>Strong organizational skills.</li>
<li>Good interpersonal skills.</li>
<li>Home WIFI</li>
<li>Ability to work in a team environment.</li>
<li>Ability to meet or exceed Performance Competencies.</li>
</ul>
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description
Call Center Representative: Full Time $16-$22 Hourly Non-Exempt
Do you have great customer service experience and skills? Are you computer savvy? Are you ready to start a meaningful career? Join us at Apex Skin, where you can be a part of a great team transforming lives through healthy skin! Apex Skin Call Center Representatives are responsible for answering incoming phone calls, collecting patient information, scheduling appointments, and keeping records. The ideal candidate can work as a team member, is well-organized with attention to detail, and is personable. We have full-time and part-time positions available. This position is fully remote in Ohio.
 Qualifications
<ul>
<li>Strong Customer Service Skills</li>
<li>Experience with Medical scheduling software preferred</li>
<li>Experience working in a Call Center preferred</li>
<li>One year’s experience in medical insurance coding or record-keeping preferred</li>
</ul>
 Essential Functions
<ul>
<li>Complete and accurate appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and taking payments</li>
<li>Obtain, record, and update PHI and financial information accurately.</li>
<li>Verify insurance using Optum/Availity/EMR IE verification process.</li>
<li>May be required to travel to other locations due to staffing needs.</li>
<li>Receive inbound phone calls for clinic appointments from patients</li>
<li>Transmit correspondence or medical records appropriately</li>
</ul>
 Physical Requirements
<ul>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.</li>
<li>Prolonged periods of sitting and viewing computer screens</li>
<li>Required to lift moderate weights (10-15 pounds)</li>
<li>Vision abilities including distance vision, and the ability to adjust and focus.</li>
<li>Frequent speaking and hearing.</li>
</ul>
 Remote Requirements
<ul>
<li>CC and phone will be supplied by the company for use during employment</li>
<li>Must have high-speed Wi-Fi or wired ethernet connection.</li>
<li>Designated workspace that is quiet and distraction-free during your work shift</li>
</ul>

Who we Are…..We are Apex Skin. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering and exceptional patient experience, prompt access to care, including same day appointments and service and education to the community, are our core values.
What we Offer…..Apex Skin offers a comprehensive benefits plan that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, Life Insurance, Short Term Disability and a 401(K) plan with an employer match. We also offer Accidental Insurance, Derm Service Discounts and Lifestyle Benefits such as discounts to sporting events, movies, theme parks, travel &amp; more.
 Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CALL CENTER REPRESENTATIVE

<h3>Job Description</h3>
Job Description
The Customer Care Expert (CCE) is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.
Shift being filled: Monday to Friday, 9:00 AM to 6:00 PM
Opportunity to work remotely
Principal Duties:
<ul>
<li>Handle customer calls efficiently and effectively, while providing exceptional customer service</li>
<li>Accurately and promptly execute transactions, such as billing inquiries and account changes.</li>
<li>Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.</li>
<li>Resolve account delinquency by collecting past due payments as needed</li>
<li>Communicate loss mitigation options and decisions to customers</li>
<li>Inbound and outbound calling</li>
</ul>
Specifications:
<ul>
<li>Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.</li>
<li>Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred</li>
<li>Basic computing skills, including mouse &amp; keyboard usage, launching programs, windows navigation.</li>
<li>Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.</li>
</ul>
Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances. 
<h3>Company Description</h3>
Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.

<h3>Job Description</h3>
Job DescriptionDescription:
Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
 
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
 
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
 
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
 
Hours: 8am-5pm Monday-Friday, no nights or weekends!
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove, WI-This will be 100% onsite.
 
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
 
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
· Maintain good attendance and adherence to schedule.
· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
· Support multiple queues.
· Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
· Create parts orders; dispatch service technicians; collect billing information.
· Document and maintain comprehensive customer case records.
· Efficiently utilize tools and resources
· Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
· Promote a positive and collaborative team atmosphere with co-workers.
· Build and maintain working knowledge of products.
· Complete all required training and ongoing education.
· Other duties as assigned
 
Requirements:
Education:
· Minimum high school diploma or equivalent required
 
Experience:
· Demonstrated customer service experience required
· Minimum of 1 year call center experience preferred
 
Other Requirements:
· Working knowledge and experience with Microsoft Office suite or comparable software
· Excellent written and verbal communication skills
· Think critically to analyze and solve problems
 
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
· Health &amp; Dental Insurance
· Company paid Life Insurance
· 401(k)
· Paid Time Off benefits
· Free access to our state-of-the-art onsite workout facility
· Product discounts
· Wellness programs
· Free Yoga and workout classes
· Opportunities to earn more PTO
 
 
EOE/M/W/Vet/Disability #ZR

<h3>Job Description</h3>
Job Description
ompany: River City Mortgage Location: 4555 Lake Forest Drive, Suite 450, Blue Ash, OH Job Type: Full-time, On-Site Compensation: Up to $45/hr, including commissions, plus fun cash incentives
About Us:
River City Mortgage is a well-established national mortgage lender headquartered in Blue Ash, OH. We are looking for&nbsp;self-motivated individuals&nbsp;to join our Call Center Team as&nbsp;Call Center Representatives. This role focuses on marketing to prospective borrowers to generate purchase and refinance leads. We offer an upward mobility path for your career.
Join a growing company where your success is rewarded! Enjoy great schedule perks, including a short shift on Fridays, NO weekends, and the opportunity to work additional hours if desired!
Essential Duties and Responsibilities:
<ul>
<li>Learn and master our phone sales scripts</li>
<li>Ask pertinent questions to understand customer needs</li>
<li>Accurately record customer information</li>
<li>Meet lead and quality expectations</li>
</ul>
Qualifications:
<ul>
<li>Excellent communication skills</li>
<li>Persistent and results-oriented mindset</li>
<li>Intermediate computer skills</li>
<li>High school diploma or equivalent</li>
</ul>
Benefits Package:
<ul>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>401k Retirement Plan</li>
<li>Paid Time Off (PTO)</li>
<li>Free On-Site Gym Membership</li>
</ul>
Schedule:
<ul>
<li>Monday to Thursday: 10 am to 6:30 pm</li>
<li>Friday: 10 am to 4 pm</li>
<li>Opportunity to work additional hours as needed</li>
</ul>
Experience:
<ul>
<li>Call center: 1 year (Preferred)</li>
<li>Customer service: 1 year (Preferred)</li>
</ul>
Ready to kickstart your career?&nbsp;Join River City Mortgage as a Call Center Representative, where your hard work can lead to exciting rewards!
Apply today or visit <a href="http://www.rchomeloans.com" target="_blank">www.rchomeloans.com</a> for more information.
Job Type: Full-time
Benefits:
 
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 
Schedule:
 
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
</ul>
 
Ability to Commute:
 
<ul>
<li>Blue Ash, OH 45242 (Required)</li>
</ul>
 
Ability to Relocate:
 
<ul>
<li>Blue Ash, OH 45242: Relocate before starting work (Required)</li>
</ul>
 
Work Location: In person

13,156 Call Center Representative Jobs