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Join Our Vibrant Team and Brew Up Smiles Every Day!
 Are you energetic, outgoing, and passionate about great coffee and great people? Aroma Joe’s Drive-Thru Coffee Shop is looking for friendly and enthusiastic Baristas to join our team!
 As a Barista you'll be the face of our drive-thru, serving up delicious hand-crafted drinks and unforgettable customer experiences. We pride ourselves on our vibrant team culture and fast-paced environment where every day we Positively Impact People. &nbsp;

Aroma Joe's #220

Barista

Billing AdministratorCustomer Service Representative Missouri Rural Electric Cooperative seeks a full-time Billing Administrator/Customer Service Representative for their Palmyra Office. The Billing Administrator/Customer Service Representative is responsible for performing a variety of clerical, computer-based posting, typing, and general office duties, primarily, but not exclusively, related to the maintenance of all consumers' electric energy accounts. Responsible for the preparation of member-consumer bills, updating rate schedules in the billing system, verifying calculations, applying discounts and penalties, applying payments, and balancing accounts. Accountable for answering inquiries and complaints and adjusting bills as needed. Receives payments, accounts for monies received, and maintains accurate records of all consumer records. Required Skills - Excellent customer service skills, computer literacy, working knowledge of Microsoft Office, organizational skills, excellent verbal and written communication skills, knowledge of basic math, and ability to learn and understand the Cooperative's mapping system. Must demonstrate a high level of discretion. Must possess a high level of attention to detail. Education/Experience - A high school diploma or equivalent is required. College Credit and prior related experience preferred. Lifting Capacity - Must be able to lift 25 pounds. Other Requirements - The successful candidate must pass the customer service and computer literacy tests administered by Missouri Rural Electric Cooperative. Compensation - In addition to a competitive salary, you will receive a comprehensive benefits package that includes a pension plan, 401(k), medical, dental, and vision insurance, a health savings account (HSA), long-term disability coverage, life and AD&amp;D insurance, long-term care insurance, vacation and sick leave, and ten paid holidays. An application can be found on our website at <a href="http://www.morec.org" target="_blank">www.morec.org</a> or in the Palmyra office. Interested parties are to direct inquiries to General Manager Matt Hudson and submit the following: (1) a completed application for employment, (2) a resume, along with three references, and (3) any applicable certifications. Please return your application by mail or email to: <a href="mailto:careers@morec.org" target="_blank">careers@morec.org</a>. All applications must be received by 4:30 pm on November 7, 2025. Missouri Rural is an equal opportunity provider and employer. Palmyra Office975 West Ross, P.O. Box 111Palmyra, MO 63461

Billing Adminstrator/Customer Service Representative

~~ NERMONT Vermont Information Centers Division We have a great opportunity for someone with a flexible schedule to join our team at the Bradford Information Center on Interstate 91 Northbound. Duties include a combination of customer service tasks involving greeting and providing information to visitors, map reading, and record keeping. The position will clean rest rooms and remove snow with shovel and/or snow blower. This position will work on an “as needed” basis and there is no set schedule, but shifts may include evenings, holidays and weekends. Starting pay rate is $18.89 per hour. Candidates must apply online to be considered. To apply or learn more, please call Nicole Belanus at 802-355-7041, or visit careers.vermont.gov and search for job ID: 52092. The State of Vermont: Where You and Your Work Matter

INFORMATION CENTER REPRESENTATIVE

Dartmouth Health Associate Telephone Operator Part-time &amp; per diem openings Cheshire Medical Center - Keene, NH Duties Include: Benefits: + Assists all callers by soliciting sufficient information to identifythe ° Benefits start the first day of employment nature and + We offer a career ladder urgency of the call in order to refer and/or respond appropriately. + Work-life balance culture Acts as first contact in assisting callers, patients and staff in + Tuition assistance placing, receiving calls ina 24x7 environment. Solicits sufficient + Earned time off plan information from each caller to determine nature and urgency of call. Determines how to best refer the call using listed directories, consult the on call directory for each clinic, or defined office practices. + Retirement plan + Health, life, dental, and short-term and long-term disability insurance . . + Flexible spending accounts Transfers calls, completes directory look ups, completes radio pages, checks census, checks paging status and records, and completes and checks messaging services. Minimum Qualifications: + High school graduate or equivalent required. + Free continuing education opportunities May be first line notification for all institutional emergencies. Learns and operates all equipment applicable to the emergency. Recognizes, triages, and responds to external emergency calls (e.g. attempted suicide, illness, child abuse) remaining on the line after + Proficiency in basic computer skills. the referral to ensure caller is appropriately connected. Follows + Ability to successfully complete required training. standard procedures. + Previous satisfactory work experience in telecommunications, hospital, clerical/reception, or customer service preferred. + Outstanding interpersonal communication and customer service May act as the voice of the Clinic and the Referring Physician skills and ability to work both independently and as part of a Services after hours, receiving all office calls. team required. + Knowledge of call center telephone Acts as the Communications Help Desk systems preferred. when required. + Strong organization, initiative, problem solving skil attention to detail desired. To apply, please visit careers.dartmouth-health.org Dartmouth Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

Associate Telephone Operator

IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and professional voice and data network consulting and service organization.
At IT Management, our mission is to facilitate a transformation to a more efficient, sustainable technical environment; enabled by advanced technology and enhanced communication to optimize production and increase reliability.
We combine our professional and managed services with technologies from leading vendors to provide our&nbsp;customers with the best solution to their needs with consideration of industry standards and reliability. We can assist businesses in designing strategy, architecture, and technology roadmaps that become the blueprint of their vision. More information can be seen at&nbsp;<a href="https://itmc.net/" target="_blank">https://itmc.net/</a>
 
We are seeking an experienced and results-driven Customer Success Manager&nbsp;to join our team. The successful candidate will be responsible for managing and growing a portfolio of existing SLED accounts top take care of their needs an IT Solution Provider and expand new business opportunities and projects with them.&nbsp;
This is an exciting opportunity to join a dynamic and fast-paced environment. If you are a highly motivated and results-driven sales professional with a passion for technology and the ability to build strong customer relationships, we want to hear from you!
 
<ul>
<li>
3–5 years of experience in Customer Success, Account Management, or Sales within a VAR, MSP, or technology reseller environment.
</li>
<li>
Experience working with public sector or education customers (SLED) strongly preferred.
</li>
<li>
Knowledge of IT infrastructure, networking, and cloud technologies (Cisco, Ruckus, Microsoft, etc.).
</li>
<li>
Strong communication, presentation, and organizational skills.
</li>
<li>
Proficiency in CRM systems (HubSpot, Salesforce, or similar) and Microsoft 365.
</li>
<li>
Ability to manage multiple priorities in a fast-paced environment.
</li>
</ul>
Key Responsibilities
Account Management &amp; Growth
<ul>
<li>
Manage a portfolio of existing school district and government accounts, ensuring customer satisfaction and retention.
</li>
<li>
Proactively identify upsell and cross-sell opportunities across IT infrastructure, cybersecurity, and cloud solutions.
</li>
<li>
Build and maintain strong, long-term relationships with IT directors, superintendents, and procurement teams.
</li>
<li>
Act as the customer advocate, coordinating with internal teams to ensure seamless service delivery and project execution.
</li>
</ul>
Sales Support &amp; Coordination
<ul>
<li>
Maintain and update customer records in the company CRM system.
</li>
<li>
Prepare sales reports, proposals, contracts, and quotes.
</li>
<li>
Manage deal registrations with vendor partners to support active sales opportunities.
</li>
<li>
Generate and process customer quotes in collaboration with the sales and engineering teams.
</li>
<li>
Support the entire sales cycle, including follow-ups on demos, proposals, and renewals.
</li>
<li>
Coordinate meetings, calls, and site visits with account executives and technical staff.
</li>
<li>
Monitor and track pipeline progress, renewals, and customer success metrics.
</li>
<li>
Provide administrative support for the sales team, including managing communications and documentation.
</li>
</ul>
Why Join ITMC?
<ul>
<li>
Work with a passionate, technology-driven team serving mission-critical public organizations.
</li>
<li>
Competitive compensation with performance-based incentives.
</li>
<li>
Career growth opportunities within a rapidly expanding company.
</li>
<li>
Collaborative, family-like culture that values initiative, integrity, and innovation.
</li>
</ul>
 
All your information will be kept confidential according to EEO guidelines.
Core Competencies:
<ul>
<li>Exceptional organizational and multitasking skills.</li>
<li>Excellent written and verbal communication skills, with a customer-focused mindset.</li>
<li>Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.</li>
</ul>
PandoLogic. Keywords: Client Services Manager, Location: Santa Clara, CA - 95055

Customer Success Manager

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our Phoenix office. This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. 
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $47,529 - $50,029.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

Customer Service Advisor

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2025. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day.
Relocation assistance is not available for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do: 
<ul>
<li>
Handle inbound member calls in a fast-paced contact center environment
</li>
<li>
Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
</li>
<li>
Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
</li>
<li>
Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
</li>
<li>
Advise and educate members on available USAA digital tools and resources to improve the user experience
</li>
<li>
Provide outstanding member service by demonstrating empathy, active listening, and professionalism
</li>
<li>
Apply strong time and call management skills in assisting members with banking needs
</li>
<li>
Embrace continuous improvement and development through coaching and collaboration with manager and team members
</li>
</ul>
What you have: 
<ul>
<li>
High School Diploma OR GED
</li>
<li>
Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
</li>
<li>
Ability to prioritize and multi-task while navigating through multiple business applications
</li>
<li>
Strong interpersonal and communication skills
</li>
<li>
Successful completion of a job-related assessment is required
</li>
</ul>
What sets you apart: 
<ul>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
<li>
1 year of customer contact experience in a needs-based sales environment
</li>
<li>
Prior experience in a fast-paced contact center environment
</li>
<li>
6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
</li>
</ul>
Compensation range: The hiring range for this position is: $43,680.00- $44,680.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

Customer Service - Bank

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am (MDT) to 9:00 pm (MDT). These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members.
We are currently seeking dedicated professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920, for future insurance sales and customer service opportunities in 2025. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property &amp; Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security.
What you'll do:
<ul>
<li>
Facilitate the Property &amp; Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
</li>
<li>
Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
</li>
<li>
Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
</li>
<li>
Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
</li>
<li>
Maintain required Property &amp; Casualty license and state registrations.
</li>
<li>
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
</li>
</ul>
What you have:
<ul>
<li>
Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service.
</li>
<li>
High School Diploma or GED equivalent
</li>
<li>
Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
</li>
<li>
Ability to prioritize and multi-task, while navigating through multiple business applications
</li>
<li>
Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
</li>
<li>
Acquire Property &amp; Casualty licenses and state registrations within 90 days of hire depends on location of hiring
</li>
</ul>
What sets you apart:
<ul>
<li>
1 year of customer contact experience in a needs-based sales environment
</li>
<li>
6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
</li>
<li>
US military experience through military service or a military spouse/domestic partner
</li>
</ul>
Training Schedule: Monday - Friday
8hr shift within the hours of 8:00am – 6:00pm
USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members.
Work Schedule:
All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need.
Salary: The hiring range for this position is: $46,400.00 - $48,900.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Colorado Springs, CO - 80909

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. 
Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property &amp; Casualty (P&amp;C) active producer/agents with an ACTIVE P&amp;C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property &amp; Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security.
What you'll do:
<ul>
<li>Facilitate the member experience by answering phone calls, emails, and other requests from members.</li>
<li>Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.</li>
<li>Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.</li>
<li>Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.</li>
<li>Maintain required Property &amp; Casualty (P&amp;C) licenses and state registrations.</li>
<li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li>
</ul>
What you have:
<ul>
<li>High School Diploma or GED equivalent</li>
<li>Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed</li>
<li>1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience</li>
<li>Ability to prioritize and multi-task, including navigating through multiple business applications</li>
</ul>
What sets you apart:
<ul>
<li>US military experience through military service or a military spouse/domestic partner</li>
<li>Prior experience in a fast-paced contact center environment</li>
</ul>
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. 
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Keywords: Customer Service Representative, Location: Tampa, FL - 33603

52 Customer Service Jobs