<h3>Job Description</h3>
Job DescriptionDescription:
Preferred Location: Houston, TX (Hybrid work environment)
Level: Executive | Full-Time | Exempt
Reports To: Chief Executive Officer
Education: Bachelor’s degree required; MBA or master’s preferred
Team Leadership: Direct management of up to 10; indirect oversight of up to 20
 
Position Overview
PCS Software, Inc. is seeking a visionary Chief Customer Officer (CCO) to lead our enterprise-wide customer strategy and elevate the customer experience across every touchpoint. As a key member of the executive team, you will champion a customer-first culture, drive cross-functional alignment, and ensure our AI-powered Transportation Management Platform (TMP) delivers measurable value to our clients. This role is ideal for a strategic leader with deep expertise in customer success, support, analytics, and digital transformation. Approximately 25% travel is required for this role on average.
 
Key Responsibilities
· Lead and evolve PCS’s customer success, support, and experience functions to deliver exceptional outcomes across the customer lifecycle.
· Architect and execute a holistic customer experience (CX) strategy that aligns with business growth, retention, and satisfaction goals.
· Drive enterprise-wide collaboration across Marketing, Sales, Product, Engineering, Implementation, Support, and Professional Services to ensure unified customer value delivery.
· Oversee strategic functions including the Customer Success and Support Center of Excellence (COE), Enterprise Insights &amp; Analytics Dashboards, PCS University, and Customer Experience teams.
· Establish and monitor KPIs, customer health metrics, and feedback loops to continuously improve service delivery and customer engagement.
· Serve as a trusted advisor to senior leadership, influencing decisions with data-driven insights and customer-centric perspectives.
· Foster a high-performance culture by developing talent, promoting innovation, and adapting to evolving market and customer needs.
· Partner annually with Marketing and Product teams to lead the strategic planning, production, and execution of PCS Regional Customer Summit events.
· Co-develop thought leadership and intelligent services-driven content with Marketing for trade publications, digital campaigns, and social media channels.
· Collaborate regularly with Human Resources to drive strategic hiring initiatives and actively lead annual performance review cycles, career development planning, and performance improvement processes as needed for the CCO’s organization and direct reports.
· Active participation in the PCS Leadership Team weekly meetings and cadence.
· Lead the development of quarterly board presentation materials representing the Chief Customer Officer’s organization and prepare strategic content for ad-hoc executive meetings and operational efficiency reviews.
· Contribute to annual audit reviews, occasionally serving as lead to ensure compliance, transparency, and operational integrity across the organization.
· Oversee and respond to legal inquiries and action items as needed, particularly those involving customer-related matters, while owning and managing the global patent process to ensure strategic protection of intellectual property.
 
What You Bring
· 15+ years of progressive leadership in Customer Success, Support, Implementation, Project Management, Operations, Analytics, and Professional Services.
· Proven success in designing and executing CX strategies that drive measurable business impact.
· Experience leading in a matrixed, fast-paced SaaS or enterprise software environment.
· Strong analytical acumen with the ability to synthesize complex data into actionable insights.
· Exceptional communication and stakeholder management skills.
· Demonstrated ability to build and scale high-performing, diverse teams.
· Strategic mindset with a bias for innovation, agility, and results.
· Strong executive presentation skills with a flare for social media and webinars as well as in-person customer meetings and entertainment.
 
Core Competencies
· Customer Journey Mapping &amp; Lifecycle Management
· Service Design &amp; Integration
· CX Metrics &amp; Analytics
· Help Desk &amp; Support Software (Salesforce, Zoom preferred)
· Strategy Development &amp; Execution
· Budgeting, Staffing, and Performance Management
· Inquiry Research &amp; Resolution
· Service Operations &amp; Request Management
· Project Management (Monday.com preferred)
 
Why PCS Software?
Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitability while making their jobs easier. With PCS, the focus is clear: provide a seamless, end-to-end transportation management solution that caters to the dynamic needs of modern logistics, taking workloads from stressful to streamlined. 
 
We offer:
· Competitive compensation and executive bonus structure
· Up to 100% company-paid medical, dental, and vision premiums for employees and dependents
· 401(k) with 4% company match
· Unlimited PTO and 7 paid holidays
· Paid training and development programs
· A collaborative, innovative, and fun work culture
· Opportunities for career growth and leadership impact
 
Additional Information
· This role is not eligible for visa sponsorship. Applicants must be legally authorized to work in the U.S.
· PCS Software, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
· Only candidates selected for interviews will be contacted.
 
Alternative Titles
· Chief Customer Experience Officer 
· VP of Customer Success 
· VP of Customer Service &amp; Support 
· Customer Care Executive
Requirements:
 
Competencies/Skills
<ul>
<li>Customer Interaction</li>
<li> Customer Support Policies, Standards and Procedures</li>
<li> Inquiry Research/Response</li>
<li> Service Design</li>
<li> Service Desk Management</li>
<li> Service Integration and Management</li>
<li> Service Management</li>
<li> Service Operations</li>
<li> Service Request Management Process</li>
<li> Strategy Development</li>
<li> Customer Service Help Desk Software</li>
</ul>
Managerial Responsibilities
<ul>
<li>Staffing </li>
<li> Pay Decisions </li>
<li> Training- Knowledge </li>
<li> Evaluation </li>
<li> Supervision </li>
<li> Budget </li>
<li> Process- Policies </li>
</ul>

Chief Customer Officer

<h3>Job Description</h3>
Job Description
Location: University of Houston
<ul>
<li>We are hiring immediately for a full time GUEST SERVICES COMMUNCIATION SPECIALIST&nbsp;position.</li>
<li>Address:&nbsp; 4700 Calhoun Road, Suite 102, Houston, TX 77204&nbsp; Note: online applications accepted only.</li>
<li>Schedule: Full time:&nbsp; Open availability, details upon interview.&nbsp;</li>
<li>Requirement: Great communication skills, marketing, and guest services experience&nbsp;</li>
<li>Perks:&nbsp; Training and development</li>
<li>Pay Range:&nbsp; $18.00 per hour to&nbsp;$20.00&nbsp;per hour.</li>
</ul>
We Make Applying Easy!&nbsp; Want to apply to this job via text messaging?&nbsp; Text JOB to 75000 and search requisition ID number 1459172.&nbsp;
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:&nbsp;<a href="http://olivia.paradox.ai/moSkg" target="_blank">http://olivia.paradox.ai/moSkg</a>
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!
Job Summary
Drives a hospitality environment by greeting guests, offering samples, touching tables, and leading guest-facing marketing and wellness programs.
 Essential Duties and Responsibilities:
<ul>
<li>Greets every customer and interacts in a manner to ensure a high level of hospitality.</li>
<li>Greets all team members and ensures they have what they need to be successful each day.</li>
<li>Relays relevant concerns from customers to supervisors.</li>
<li>Ensures that all marketing, wellness and culinary programs are current and in place.</li>
<li>Leads weekly promotions and programs for guests.</li>
<li>Shares best practices and recognizes co-workers.</li>
<li>Demonstrates a complete understanding of daily menu items and accurately explains them to customers.</li>
<li>Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision-making process.</li>
<li>Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standards.</li>
<li>Performs other duties as assigned.</li>
</ul>
 Qualifications:
<ul>
<li>Ability to lift and/or move up to 50 pounds.</li>
</ul>
The Benefits
We are always looking for ways to invest in our people both inside and outside of work to help them achieve their full potential. Both full-time and part-time associates are eligible for the following benefits:
<ul>
<li>Opportunities for Training and Development</li>
<li>Retirement Plan</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</li>
</ul>
 In addition, full-time positions also offer the following benefits to associates:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/AD</li>
<li>Disability Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely,&nbsp;click here&nbsp;for information on additional company-provided time off benefits.
Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. &nbsp;Business needs may vary from year to year.
Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. &nbsp;At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.&nbsp; &nbsp;
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Chartwells Higher Ed maintains a drug-free workplace.&nbsp;

GUEST SERVICES COMMUNCIATION SPECIALIST (FULL TIME)

<h3>Job Description</h3>
Job Description
COMPANY OVERVIEW: Leading provider of pump solutions for the oil and gas, municipal and wastewater industries.
POSITION TITLE: Account Representative - Pumps
COMPENSATION: Competitive salary DOE + bonus 
BENEFITS: Standard package
LOCATION: Houston, TX 
SUMMARY: Downstream/Industrial Sector, and will act as the representative for specific customers, maintaining and enhancing the business relationships with those companies
 DUTIES OR RESPONSIBILITIES:
<ul>
<li>Primary focus will be driving sales through focused strategies within the Downstream/Industrial Sector</li>
<li>Cultivate strong relationships with key stakeholders and decision makers within current and prospective customers</li>
<li>Develop Accounts to strategically grow revenue within the assigned Downstream/Industrial Market</li>
<li>Meet or exceed sales goals by retaining current customers and taking market share from the competition</li>
<li>Responsible for business development, identifying market trends, and gaining competitive knowledge</li>
<li>Develop and execute a strategy to close new opportunities within the Downstream/Industrial Market</li>
<li>Possesses strong communications skills when projects and customers cross territories</li>
<li>Performs other duties as required</li>
</ul>
EXPERIENCE AND QUALIFICATIONS:
<ul>
<li>Bachelor’s degree in a related field or equivalent combination of education and experience</li>
<li>3-5 years of experience with extensive contacts of end users in the Downstream/Industrial Market</li>
<li>Relevant business knowledge of Downstream/Industrial Market products and service offerings</li>
<li>MS Office skills (Excel and Word)</li>
<li>Oral and written communication skills, presentation, marketing and negotiation skills</li>
<li>Ability to initiate and adapt to change, and work as part of small and large teams</li>
<li>Must have current, valid driver’s license and acceptable record at all times</li>
<li>Strong work ethic and integrity, positive and assertive attitude</li>
<li>Maintain and enhance good working relationships with customers</li>
<li>Detail-oriented, organized and analytical, goal-oriented with the ability to multi-task under pressure</li>
</ul>
 ***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Sara Bonvillian at <a href="mailto:sbonvillian@bicrecruiting.com" target="_blank">sbonvillian@bicrecruiting.com</a>

Account Representative - Pumps

<h3>Job Description</h3>
Job DescriptionShine in Sales: Bilingual Retail Opportunity with a Luxury Twist ? Houston, TX
Looking to grow your career in a vibrant, customer-first environment? Join a respected jewelry and luxury goods retailer in Houston, TX, where your bilingual skills, upbeat personality, and passion for sales will be celebrated and rewarded.
Where Youll Work
Youll be based in a modern, high-energy showroom known for its premium retail experience and loyal clientele. This is your chance to be part of a supportive, creative team that values excellence, luxury service, and professional growth.
Job Highlights
<ul>
<li>
Pay: $17?$20/hr (based on experience)
</li>
<li>
Schedule: Monday?Friday, 9:30 AM ? 7:00 PM
</li>
<li>
Location: Houston, TX
</li>
<li>
Perks: Weekday-only schedule, client-facing luxury environment, opportunities to assist with marketing and promotions, long-term growth potential
</li>
</ul>
Responsibilities
<ul>
<li>
Welcome and assist walk-in and returning clients with purchases and service needs
</li>
<li>
Maintain a clean, organized, and visually appealing showroom
</li>
<li>
Make outbound calls to reconnect with past customers and generate new sales opportunities
</li>
<li>
Collaborate with the marketing team on social media content and in-store promotions
</li>
<li>
Deliver outstanding bilingual service in both English and Spanish
</li>
</ul>
Requirements
<ul>
<li>
Bilingual (English &amp; Spanish)
</li>
<li>
High School Diploma or GED
</li>
<li>
Previous retail or customer service experience (department store or auto sales background a plus)
</li>
<li>
Outgoing, professional, and motivated to build lasting customer relationships
</li>
</ul>
Apply Today
If youre energetic, customer-focused, and ready to shine in a luxury sales environment ? apply today! A LINK recruiter will follow up to help you get started.
About LINK Staffing
For over 40 years, LINK Staffing has been a trusted leader in light industrial staffing, helping hardworking people find great opportunities with reputable employers. With offices throughout Texas, we specialize in connecting skilled talent with roles in manufacturing, logistics, warehousing, and distribution. Our mission is to create a positive impact by providing dependable workers to growing businesses while offering our field staff safe, stable, and rewarding jobs.
At LINK Staffing, we believe in doing things the right way?treating every employee with dignity and respect, delivering exceptional service to our clients, and building lasting relationships rooted in trust. Were proud to be a company where people come first, and results follow.
#LINKJOBS #LinkWestHoustonJobs
Service Areas: LINK Staffing proudly serves job seekers in and around Katy, Sugar Land, West Houston, Cinco Ranch, Brookshire, Richmond, Rosenberg, Mission Bend, Aliana, New Territory, and Fort Bend County.
 
#ZR7180
Company DescriptionAt LINK Staffing, we help job seekers like you find employment faster and more easily. Our team of staffing experts take the guesswork out of job hunting and help you find the right opportunities with less effort. Our unique commitment to enhanced employee benefits, payroll flexibility, and career development make us the perfect partner in finding opportunities throughout Texas. 
<h3>Company Description</h3>
At LINK Staffing, we help job seekers like you find employment faster and more easily. Our team of staffing experts take the guesswork out of job hunting and help you find the right opportunities with less effort.\r\n\r\nOur unique commitment to enhanced employee benefits, payroll flexibility, and career development make us the perfect partner in finding opportunities throughout Texas.

Retail Sales $17.00hr

<h3>Job Description</h3>
Job Description
Location:
<ul>
<li>We are hiring immediately for a Marketing Intern position.</li>
<li>Address: 2700 Bay Area Boulevard Houston, TX&nbsp;Note: online applications accepted only.</li>
<li>Schedule: To be determined based on class schedule and business needs.</li>
<li>Requirement: Proficient in Microsoft and Abode Creative Suite Programs; Strong Computer Skills</li>
<li>Pay Rate:&nbsp; $12.50 per hour.</li>
</ul>
We Make Applying Easy!&nbsp; Want to apply to this job via text messaging?&nbsp; Text JOB to 75000 and search requisition ID number 1452791.&nbsp;
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions:&nbsp;<a href="http://olivia.paradox.ai/moSkg" target="_blank">http://olivia.paradox.ai/moSkg</a>
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Join our campus team where you are valued and empowered to make a difference. Enjoy competitive wages, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. Apply today!
General Description: 
In this role, you will work closely with the Marketing Manager to implement and promote the dining program here at the University of Houston - Clear Lake.&nbsp;This involves research to understand the needs of the target market, planning &amp; brainstorming, promotions &amp; advertising through various platforms, and implementation. This is not your average internship; you will be spearheading various projects and will be able to request assignments to expand your knowledge base. This is a wonderful opportunity for anyone interested in the field of marketing.
The Requirements: 
• Excellent communication skills, written and verbal 
• Customer service experience/knowledge
• Knowledge of social media platforms 
• Good to better interpersonal skills
• General interest and knowledge
• Knowledge of graphic design tools is a plus 
• Prior marketing related experience is a plus
• Event Planning/Execution 
Job Responsibilities (May include any or all): 
• Assist with planning, organizing and hosting events 
• Assist with Dine on Campus
• Assist in social media calendar development and promotions
• Act as a brand representative 
• Conduct marketing audits 
• Conduct general administrative tasks
• Complete Marketing Boot Camp
• Surveying students to collect marketing research
• Create marketing materials to numerous specifications
• Manage signage in multiple locations
• Assist with the creation of concepts, campaigns, and imagery to effectively communicate messages to the target market
• Manage website and social networking profile content
• Attend meetings or other events as required
Learning Objectives: 
• Demonstrate awareness, understanding and skills necessary to work in a diverse environment
• Learn how to create and implement a marketing plan 
• Learn how to conduct market research and use it to generate a larger audience or increase buy‐in
• Learn how to use multiple platforms and strategies to effectively promote a brand
Job Summary
This position is paid, but not eligible for benefits such as medical, relocation, or housing.
Because this position requires you to perform services in an educational facility, there may be periods when the Company does not require you to perform work (such as winter and summer breaks when food service needs decline or cease). Any such periods during which you do not perform work on the Company’s behalf may be unpaid and deemed a temporary layoff. However, depending on business needs, you may be required to work year-round, potentially at a different location during break periods. &nbsp;Business needs may vary from year to year.
Our Commitment to Diversity and Inclusion Compass Group is an equal opportunity employer. &nbsp;At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.&nbsp; &nbsp;
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.&nbsp;
Applications are accepted on an ongoing basis.&nbsp;
Chartwells Higher Ed maintains a drug-free workplace.&nbsp;

Marketing Intern, Chartwells Higher Ed / University of Houston - Clear Lake

<h3>Job Description</h3>
Job DescriptionDescription:
Preferred Location: Houston, TX (Hybrid work environment)
Level: Executive | Full-Time | Exempt
Reports To: Chief Executive Officer
Education: Bachelor’s degree required; MBA or master’s preferred
Team Leadership: Direct management of up to 10; indirect oversight of up to 20
 
Position Overview
PCS Software, Inc. is seeking a visionary Chief Customer Officer (CCO) to lead our enterprise-wide customer strategy and elevate the customer experience across every touchpoint. As a key member of the executive team, you will champion a customer-first culture, drive cross-functional alignment, and ensure our AI-powered Transportation Management Platform (TMP) delivers measurable value to our clients. This role is ideal for a strategic leader with deep expertise in customer success, support, analytics, and digital transformation. &nbsp;Approximately 25% travel is required for this role on average.
 
Key Responsibilities
· Lead and evolve PCS’s customer success, support, and experience functions to deliver exceptional outcomes across the customer lifecycle.
· Architect and execute a holistic customer experience (CX) strategy that aligns with business growth, retention, and satisfaction goals.
· Drive enterprise-wide collaboration across Marketing, Sales, Product, Engineering, Implementation, Support, and Professional Services to ensure unified customer value delivery.
· Oversee strategic functions including the Customer Success and Support Center of Excellence (COE), Enterprise Insights &amp; Analytics Dashboards, PCS University, and Customer Experience teams.
· Establish and monitor KPIs, customer health metrics, and feedback loops to continuously improve service delivery and customer engagement.
· Serve as a trusted advisor to senior leadership, influencing decisions with data-driven insights and customer-centric perspectives.
· Foster a high-performance culture by developing talent, promoting innovation, and adapting to evolving market and customer needs.
· Partner annually with Marketing and Product teams to lead the strategic planning, production, and execution of PCS Regional Customer Summit events.
· Co-develop thought leadership and intelligent services-driven content with Marketing for trade publications, digital campaigns, and social media channels.
· Collaborate regularly with Human Resources to drive strategic hiring initiatives and actively lead annual performance review cycles, career development planning, and performance improvement processes as needed for the CCO’s organization and direct reports.
· Active participation in the PCS Leadership Team weekly meetings and cadence.
· Lead the development of quarterly board presentation materials representing the Chief Customer Officer’s organization and prepare strategic content for ad-hoc executive meetings and operational efficiency reviews.
· Contribute to annual audit reviews, occasionally serving as lead to ensure compliance, transparency, and operational integrity across the organization.
· Oversee and respond to legal inquiries and action items as needed, particularly those involving customer-related matters, while owning and managing the global patent process to ensure strategic protection of intellectual property.
 
What You Bring
· 15+ years of progressive leadership in Customer Success, Support, Implementation, Project Management, Operations, Analytics, and Professional Services.
· Proven success in designing and executing CX strategies that drive measurable business impact.
· Experience leading in a matrixed, fast-paced SaaS or enterprise software environment.
· Strong analytical acumen with the ability to synthesize complex data into actionable insights.
· Exceptional communication and stakeholder management skills.
· Demonstrated ability to build and scale high-performing, diverse teams.
· Strategic mindset with a bias for innovation, agility, and results.
· Strong executive presentation skills with a flare for social media and webinars as well as in-person customer meetings and entertainment.
 
Core Competencies
· Customer Journey Mapping &amp; Lifecycle Management
· Service Design &amp; Integration
· CX Metrics &amp; Analytics
· Help Desk &amp; Support Software (Salesforce, Zoom preferred)
· Strategy Development &amp; Execution
· Budgeting, Staffing, and Performance Management
· Inquiry Research &amp; Resolution
· Service Operations &amp; Request Management
· Project Management (Monday.com preferred)
 
Why PCS Software?
Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitability while making their jobs easier. With PCS, the focus is clear: provide a seamless, end-to-end transportation management solution that caters to the dynamic needs of modern logistics, taking workloads from stressful to streamlined.&nbsp;
 
We offer:
· Competitive compensation and executive bonus structure
· Up to 100% company-paid medical, dental, and vision premiums for employees and dependents
· 401(k) with 4% company match
· Unlimited PTO and 7 paid holidays
· Paid training and development programs
· A collaborative, innovative, and fun work culture
· Opportunities for career growth and leadership impact
 
Additional Information
· This role is not eligible for visa sponsorship. Applicants must be legally authorized to work in the U.S.
· PCS Software, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
· Only candidates selected for interviews will be contacted.
 
Alternative Titles
· Chief Customer Experience Officer&nbsp;
· VP of Customer Success&nbsp;
· VP of Customer Service &amp; Support&nbsp;
· Customer Care Executive
Requirements:
 
Competencies/Skills
<ul>
<li>Customer Interaction</li>
<li>&nbsp;Customer Support Policies, Standards and Procedures</li>
<li>&nbsp;Inquiry Research/Response</li>
<li>&nbsp;Service Design</li>
<li>&nbsp;Service Desk Management</li>
<li>&nbsp;Service Integration and Management</li>
<li>&nbsp;Service Management</li>
<li>&nbsp;Service Operations</li>
<li>&nbsp;Service Request Management Process</li>
<li>&nbsp;Strategy Development</li>
<li>&nbsp;Customer Service Help Desk Software</li>
</ul>
Managerial Responsibilities
<ul>
<li>Staffing&nbsp;&nbsp;</li>
<li>&nbsp;Pay Decisions&nbsp;&nbsp;</li>
<li>&nbsp;Training- Knowledge&nbsp;&nbsp;</li>
<li>&nbsp;Evaluation&nbsp;&nbsp;</li>
<li>&nbsp;Supervision&nbsp;&nbsp;</li>
<li>&nbsp;Budget&nbsp;&nbsp;</li>
<li>&nbsp;Process- Policies&nbsp;&nbsp;</li>
</ul>
 
 
PIc2f28712986d-25405-38870433

<h3>Job Description</h3>
Job Description
COMPANY OVERVIEW: Our client is ais a global leader in full-service sulfur removal, caustic treating and spent caustic treatment technologies.
POSITION TITLE: Business Development Manager - Amines COMPENSATION: Competitive Base + DOE BENEFITS: Standard package
LOCATION: Houston, TX
SUMMARY: Serves as sales manager in assigned area from initial client contact through opportunity development, deal closing and post-sale client follow-up.
DUTIES OR RESPONSIBILITIES:
<ul>
<li>Promote and market catalyst, adsorbents and services through technical sales visits, presentations and relationship development. This role’s focus is on technology sales and services</li>
<li>Work in conjunction with and lead sales representatives in assigned region, to provide market intelligence, identify project opportunities, build relationships with key client decision makers and close sales</li>
<li>Develop and execute selling strategy</li>
<li>Interface with customer for all sales related communications</li>
<li>Manage all contractual documents, including effective interface with legal</li>
<li>Provide review and input of key issues </li>
<li>Develop selling price for proposals </li>
<li>Lead negotiations with customers </li>
<li>Interface with Proposal team for proposal development, including development of proposal technology concept design and pricing</li>
<li>Continue to develop knowledge of sales and business processes</li>
<li>Begin to understand geographical area issues, competitors, key client power centers</li>
<li>Develop account plans for major customers in territory</li>
<li>Follow risk procedure and identify risks associated with project sale/execution</li>
<li>Create monthly status reports including sales prospects, upcoming opportunities and regional sales strategy plan.</li>
<li>Developed relationships and trust with key client process/project personnel based on understanding their needs</li>
<li>Decide sales strategy, customer/prospect contacts and priority of proposals </li>
<li>Recommend sales pricing, advertising/marketing procedures and strategies </li>
<li>Show progress and continue to develop the 6 critical sales and business skills </li>
<li>Proven track record of closing sales</li>
<li>Proven ability to make contacts at multiple levels in key customer organizations and understand their politics, power centers</li>
<li>Develop relationships with clients that recognize value</li>
<li>Evaluate competitor’s position, technology and strengths in sales plan</li>
<li>Demonstrate outside customer focus while balancing internal company requirements </li>
<li>Meet or exceed annual targets in line with marketing goals and assignments</li>
<li>Continuously improve our commitment to excellence in Environmental, Health, Safety and Security performance</li>
<li>Other duties as assigned by management</li>
</ul>
EXPERIENCE AND QUALIFICATIONS:
<ul>
<li>Bachelor’s degree in chemical engineering required </li>
<li>5 years of experience in refining or midstream industry or equivalent required</li>
<li>Competence in a second language (Spanish) and/or language of assigned territory preferred </li>
<li>Minimum of 1 year of experience selling to refineries midstream, upstream or equivalent required</li>
<li>Skilled presenter with industry contacts</li>
<li>Demonstrated ability to network globally </li>
<li>Knowledge of amine and caustic treating principles for removal of sulfur and acidic impurities from hydrocarbon streams, both liquid and gaseous or H2S treating of gasses strongly preferred</li>
<li>Knowledge of spent caustic treating principles beneficial</li>
<li>Significant knowledge of at least one of: refinery, midstream and petrochemical processes required; knowledge of the application of technologies and services preferred</li>
<li>Sales, interpersonal and negotiating skills, good writing and speaking skills required</li>
<li>Capable of screening prospects/requests for proposal through technical evaluations, process recommendations, proposals, price negotiations, contract development/negotiation and award required</li>
</ul>
 ***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Kristin Skendziel at <a href="mailto:kskendziel@bicrecruiting.com" target="_blank">kskendziel@bicrecruiting.com</a>.

Business Development Manager - Amines

<h3>Job Description</h3>
Job Description
COMPANY OVERVIEW: Designs custom solutions for unique gasket &amp; sealing needs
POSITION TITLE: Sales Manager - Gasket &amp; Sealing
COMPENSATION: Competitive salary DOE + bonus 
BENEFITS: Standard package
LOCATION: Houston, TX 
SUMMARY: This individual will be the top sales producer within the company, managing all corporate relationships. DUTIES OR RESPONSIBILITIES:
<ul>
<li>Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability both short and long term</li>
<li>Develops personal action plan to penetrate new markets</li>
<li>Maintains key customer relationships while developing and implementing strategies for expanding the company’s customer base </li>
<li>Secure strategic agreements with priority target clients and maintain detailed client records and account plans for key accounts</li>
<li>Coordinate bid and proposal activity in assigned accounts, including pre-qualification forms, Requests for Information and Requests for Proposals (RFIs and RFPs)</li>
<li>Participating in industry trade shows and technical conferences as required</li>
<li>Coordinate other company resources (marketing, operations administrative) in pursuit of new client’s business</li>
<li>Responsible for the performance and development of the sales team</li>
<li>Maintain familiarity and knowledge of key company services and technology, strategic initiatives, safety and operations programs and business development practices and procedures</li>
<li>Assists in the development and implementation of marketing plans as needed </li>
<li>Serve as the internal and external subject matter expert for all sales and marketing solutions, working cross-functionally as necessary to ensure desired outcomes are met</li>
<li>Controls expenses to meet budget guidelines </li>
</ul>
EXPERIENCE AND QUALIFICATIONS:
<ul>
<li>5-10 years’ core industry sales experience - prefer direct gasket &amp; sealing</li>
<li>Must have ability to sell to the refineries</li>
<li>Self-motivated, go-getter, driven - someone who can really go and execute</li>
<li>Strong work ethic, resilience, grit, and drive</li>
<li>Proficient user of MS Office, ERP and CRM systems</li>
<li>Bachelor’s Degree preferred</li>
</ul>
 ***PLEASE NOTE: We try to respond to everyone who applies for our jobs, but in periods of high activity it may not be possible. We hope we can personally help you find your new job and wish you success in your job search. For more information please email Toni Rosario at <a href="mailto:trosario@bicrecruiting.com" target="_blank">trosario@bicrecruiting.com</a>

Sales Manager - Gasket & Sealing

<h3>Job Description</h3>
Job Description
Cooper Street Capital is looking for a Community Director in Santa Fe, NM to join our growing team!
Who We Are:
CSC Management is a privately owned, multi-family property management firm headquartered in Aspen, CO. We own and operate a portfolio of multifamily properties throughout the United States including key markets such as Austin, Houston, El Paso, Albuquerque, Portland, and Oklahoma City - with close to 5,000 units under management.
Job Summary:
The Community Director is the key to success at our property sites. In this position, you will act as the property manager for a multi-family apartment home property in &nbsp;You will be in charge of overseeing rehab and property improvement projects. You will be responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. Leasing is a high priority for this role. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the support staff and maintenance team to perform their jobs to the fullest potential.
&nbsp;Benefits:
<ul>
<li>On-going training and development in topics relevant to the Property Management industry</li>
<li>PTO, including vacation, sick, and personal time off, as well as paid holidays</li>
<li>Performance Bonus Programs</li>
<li>401K &amp; 401K Employer Matching</li>
<li>Medical Insurance</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Health Savings Account</li>
<li>Life insurance</li>
<li>Parental leave</li>
</ul>
Responsibilities
<ul>
<li>Collaborate with Asset Manager in the creation of operational budgets</li>
<li>Manage the property to perform in line with the established budget guidelines throughout the year</li>
<li>Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.</li>
<li>Perform evictions, utility cut-offs and landlord liens as required on delinquent rents</li>
<li>Lease vacant units by communicating with leads, giving tours, and advertising the property with creative marketing techniques.</li>
<li>Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance</li>
<li>Approve and submit all invoices to corporate office for payment</li>
<li>Hire, terminate, train, motivate and supervise all onsite staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising onsite staff of employee procedures and guidelines.</li>
<li>Conduct ongoing training with office staff</li>
<li>Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments</li>
<li>Know the application, leasing and all applicable TX property code laws</li>
<li>Ensure that lease files are complete and that completion of leases is being executed properly</li>
<li>Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections</li>
<li>Attend scheduled meetings with visiting CSC and Cooper Street Capital team members</li>
<li>Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis</li>
<li>Communicate all challenges affecting the operation of the property to the Director of Operations in a timely manner</li>
<li>Ensure all calendar activities are conducted in a timely manner to meet required deadlines</li>
<li>Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.</li>
<li>Maintain positive customer service attitude that contributes to a vibrant community</li>
<li>Delegate inspections with residents for all move-in/move-outs</li>
<li>Review and track all notices to vacate to determine the cause of the move-out</li>
<li>Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.</li>
<li>Support residents with payment plans and community supports as needed</li>
<li>Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit</li>
<li>Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out</li>
<li>Monitor and schedule all maintenance activities</li>
<li>Inspect the Maintenance Shop monthly to ensure compliance with CSC policy</li>
<li>Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.</li>
<li>Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance</li>
<li>Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions</li>
<li>Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.</li>
<li>Complete Marketing Plan quarterly</li>
<li>Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.</li>
<li>Approve all rental applications</li>
<li>Approve and sign all lease paperwork and addenda</li>
<li>Approve and sign off on all commission forms</li>
<li>Complete leasing goals weekly</li>
<li>Perform a variety of position related tasks as requested by the Regional/Asset Manager or CSC leadership team</li>
</ul>
Minimum Requirements
<ul>
<li>3 years experience managing apartment properties</li>
<li>2+ years managing property teams (maintenance + support staff)</li>
<li>Spanish speaker preferred</li>
<li>Evidence of leadership qualities within the region, the company and/or the industry</li>
<li>B.S. in Business, Real Estate, or equivalent, preferred</li>
<li>Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Online Databases like Entrata and Bluemoon</li>
<li>Proficient knowledge in basic accounting, reading financial statements, and managing budgets</li>
</ul>
About Us:
We value progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence.
CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin.'
This Company Describes Its Culture as:
<ul>
<li>Detail-oriented -- quality and precision-focused</li>
<li>Aggressive -- competitive and growth-oriented</li>
<li>Outcome-oriented -- results-focused with strong performance culture</li>
<li>Team-oriented -- cooperative and collaborative</li>
</ul>

Community Director

<h3>Job Description</h3>
Job Description
Key Responsibilities
· Develop and implement a strategic sales plan to expand market presence in the USA and Canada.
· Identify and recruit new dealers, distributors, and partners.
· Build strong relationships with restaurant owners, chefs, and decision-makers to promote our pizza ovens and equipment.
· Conduct product presentations, demos, and trade show participation.
· Negotiate sales agreements and close deals to achieve monthly and annual sales targets.
· Provide regular reports on sales activities, forecasts, and market trends.
· Collaborate with internal teams (marketing, logistics, technical support) to ensure customer satisfaction.
Qualifications
· Proven sales experience in the pizza, foodservice, or restaurant equipment industry.
· Strong network of contacts among dealers, distributors, and/or restaurant owners is a plus.
· Excellent communication, negotiation, and presentation skills.
· Self-motivated, target-oriented, and able to work independently.
· Willingness to travel frequently (average 2–3 days per week) across USA &amp; Canada.
· Based in or willing to relocate to Houston, TX.
· Valid driver’s license and passport required.
Compensation &amp; Benefits
· $4,000 net/month base salary
· 5% commission on the net price of every sale
· Travel expenses covered
· Growth opportunity in a rapidly expanding company
Company DescriptionAbout us: Express works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in Houston, we’re ready to help you take the next step in your career. Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job. In compliance with applicable federal, Texas and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimina 
<h3>Company Description</h3>
About us:\r\n\r\nExpress works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in Houston, we’re ready to help you take the next step in your career.\r\n\r\nExpress Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.\r\n\r\nIn compliance with applicable federal, Texas and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimina

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