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Director of Operations | St. Anthony Shrine | Boston, MA About St. Anthony Shrine St. Anthony Shrine (the Shrine) is a cherished and dynamic center for Roman Catholic ministry in the heart of downtown Boston, MA, directed by the Franciscan Friars of the Province of Our Lady of Guadalupe. The doors of the Shrine boldly proclaim, "All Are Welcome" – reminding its community of the central focus of the ministry that has remained constant for over 70 years: providing a convenient and prayerful setting for people desiring to praise and worship. The Shrine currently offers 24 weekly Masses and 19 hours of confession. Inspired by the enduring legacy of St. Francis of Assisi, the friars and the lay people of the Shrine strive to live out the Gospel of Jesus Christ with all people, by caring for our brothers and sisters, especially those most in need. In preaching, prayers, adult formation, and spiritual counseling, the Shrine fosters Christian discipleship "in the marketplace" by reaching out and inviting people to deepen their relationship with God and with one another. In addition to the Masses, the Shrine has a wide variety of outreach and worship ministries, managed and supported by 24 Friars and 60 lay staff members. These include: • Father Mychal Judge Recovery and Counseling Center: The Center offers therapy through couples counseling, family counseling, and individual counseling for people experiencing anxiety, depression, loss, family crisis, and other mental health and emotional issues. The Shrine also offers individual or group substance abuse counseling and pastoral support and assistance for individuals seeking to complete Fifth Step work. The Shrine's Mission is to extend support to adult individuals, couples and families grappling with mental health and substance use challenges • The Lazarus Ministry: Providing proper and dignified burials and funerals for those who die homeless, abandoned, or with no known next-of-kin. The Lazarus Ministry does not discriminate and has served many people of different religions, recent immigrants to the United States, and homeless veterans. • The Franciscan Food Center: The Center feeds people who are hungry by providing high-quality and nutritious food in a client-choice setting and creating a community in an environment of dignity, compassion, and respect. LGBTQ+ Spiritual Ministry: A community of faith where LGBTQ+ Catholics, as well as their family and friends, can explore and express their Catholic spirituality and grow in hope with one another. The Ministry includes monthly meetings along with scheduled days/evenings of prayer and reflection, social events, and guest presenters. • Women's Clinic: In partnership with the Boston Health Care for the Homeless Program and supported by the Cummings Foundation, the Clinic serves the complex health care needs of homeless women in Downtown Boston. The Clinic is staffed by a nurse practitioner, a registered nurse, and a licensed drug and alcohol counselor. In keeping with the Franciscan spirit of meeting the needs of all people, the Shrine has emerging programs that serve the current needs of the community. Employees of St. Anthony Shrine share and embody the Franciscan values of service, humility, peacemaking, contemplation, and collegiality in the workplace. For more information about St. Anthony Shrine, please visit <a href="http://www.stanthonyshrine.org" target="_blank">www.stanthonyshrine.org</a> About the Position The Director of Operations reports to Executive Director, Fr. Thomas Conway, OFM, and is a key leadership role responsible for the effective and mission-aligned management of St. Anthony Shrine's physical infrastructure, operational services, and organization-wide communications. This individual will oversee facilities, security, housekeeping, and building maintenance, with a focus on maintaining a safe, welcoming, and well-functioning environment for all who enter the Shrine. The Director of Operations will also ensure smooth day-to-day operations, effectively manage unexpected issues and opportunities, and contribute to the overall stewardship of the Shrine's resources and mission. The Director will join a 6-person leadership team, as well as supervise and mentor a team of four. An adept project manager and systems thinker, this role will maintain and enhance policies and procedures to support a culture of collaboration and service excellence and superior customer service across the organization. Given the hands-on nature of this position, the Director of Operations will be expected to work primarily on-site, with flexibility as needed. Key Responsibilities Operational and Systems Management • Oversee all building operations to ensure safety, cleanliness, and efficiency that support of the mission of the Shrine and all of its programs and services. ability Maintain and enhance operational systems and procedures. • Manage relationships with external vendors and service providers related to the management of facilities. • Develop and manage operational budgets to ensure responsible use of resources. • Lead emergency planning and response efforts, including fire safety, weather events, and other contingencies. • Provide oversight and facilitate internal communications across departments. • Review and provide input on regular reports from staff and departments, acting to ensure efficiency, harmony and good workflow across the organization. • Assist HR with onboarding new staff to the Shrine. Staff and Project Management • Supervise and support operations staff, including security, facilities, and housekeeping. • Foster a collaborative, mission-driven work culture that reflects the Shrine's values. • Design, oversee, and maintain a project management system, ensuring that projects continue to progress smoothly and on schedule. • Facilitate cross-departmental projects by bringing together multiple stakeholders to help drive decisions in support of organizational goals. Leadership Support • Serve as a member of the 6-person leadership team. • Provide operational assistance to the Guardian, Fr. Frank Sevola, OFM, the leader of 24 resident Franciscan Friars who live a vowed religious life. • Work to proactively solve problems, mediate disputes, and address issues across the organization. • Maintain ongoing, transparent communication with the Executive Director and the Guardian, escalating issues as appropriate. • Respond to internal and external issues proactively to reduce the unnecessary involvement of the Executive Director. • Disseminate information and communicate ideas on behalf of the Executive Director and the Guardian. Key Qualifications • Established organizational leader with 7+ years of experience in nonprofit leadership, administration, human resources, or operations. • Commitment to the mission and values of St. Anthony Shrine and the Franciscan tradition of hospitality and service. • Ability to work autonomously with little day-to-day supervision. • Proven experience in facilities or operations management, preferably in a nonprofit, religious, or community-based setting. • Strong leadership and interpersonal skills with the ability to manage diverse teams and build consensus. • Excellent organizational and problem-solving abilities. • Familiarity with building systems, safety regulations, and vendor management. • Skilled in implementing organization-wide policies and procedures. • Acumen, finesse, and flexibility to manage complex situations and multiple responsibilities, balancing long term timelines with urgency of immediate demands. • Strategic, data-driven, and analytical in approach to problem solving and decision-making. • Ability to build strong, sustainable, and collaborative relationships and networks. • Exceptional judgement and communications skills. • Volunteer management, sacristy management, elder care management, and/or grant management a plus. •Commitment to Franciscan values of service, humility, peacemaking, contemplation, and collegiality in the workplace. St. Anthony Shrine is an equal opportunity employer. Employees are assured of equal opportunity in employment recruitment, placement, promotions, demotions, layoffs, training, compensation and all other conditions and terms of employment without discrimination on the basis of age, race, color, gender/sex, sexual orientation, religion, national origin, mental or physical disability, genetic or family medical history, veteran status or any other protected status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. The Shrine is committed to fostering an environment of inclusion and belonging. Compensation for this position begins at $135,000 annually, commensurate with experience. For more information, please visit <a href="http://www.developmentguild.com" target="_blank">www.developmentguild.com</a>. Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-25d8007b941f4b5d9c045d70d797e5d0

Director of Operations

Intern (Talent Acquisition) CalOptima CalOptima Health is seeking a highly motivated Intern (Talent Acquisition) to join our team. The overall purpose and objective of the Intern (Talent Acquisition) for Human Resources (HR) is to gain work experience in the field prior to graduating from college/university. This is an opportunity to utilize and apply the skills and knowledge learned in the classroom setting and apply it in the workforce. The incumbent will have the primary responsibility of handling department assigned projects, given a moderate degree of independence. The incumbent will frequently meet with supervisors to discuss the status and progress of assignments. Under the general oversight of HR department management, the incumbent will assist staff with administrative tasks for the Talent Acquisition team, including screening resumes, scheduling interviews, posting jobs, employee onboarding, running and auditing HR-related reports and other administrative duties. The incumbent may assist in addressing employee queries, distributing company policies and participating in organizing company events. Additionally, the incumbent will review and/or edit HR policies and procedures and will gain exposure to different facets of HR management. The incumbent may also support the HR department with the planning, development and implementation of organization-wide strategic goals and objectives. Position Information: 
<ul>
<li>Department: HR - Talent </li>
<li>Salary Grade: 301 - $47,840 - $64,584 ($23.00 - $31.0500) </li>
<li>Work Arrangement: Full Office </li>
<li> The submission of ALL items are required for consideration for Fall 2025: 
<ul>
<li>Completion of application </li>
<li>Resume</li>
<li>A statement of interest on why you are interested in this internship position (2 pages maximum). </li>
<li>Two (2) letters of recommendation (one academic, one professional) will be required upon confirmation of minimum qualifications.</li>
</ul>
</li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - HR Department Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assists with department related projects as assigned.</li>
<li>Meets deadlines and completes sub-tasks of projects assigned.</li>
<li>Participates in meetings with the supervisor to go over status and progress of work assigned. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High School diploma or equivalent PLUS enrollment in a college or university two- or four-year degree program, an accredited vocational institution or a graduate program with coursework in business administration, human services, human resources management and/or related studies required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>N/A</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372607&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 22, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372607" target="_blank">https://jobs.caloptima.org/jobs/intern-talent-acquisition-505-city-parkway-west-california-united-states-90b2579f-8c9d-496e-8807-773c0062a065</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-6c0895a23beac243a138e6ef11721049

Intern (Talent Acquisition)

Intern (Training and Education) CalOptima CalOptima Health is seeking a highly motivated Intern (Training and Education) to join our team. The overall purpose and objective of the Intern (Training and Education) is to gain work experience in the field prior to graduating. This is an opportunity to utilize and apply the skills and knowledge learned in the classroom setting and apply it in the workforce. The incumbent will be primarily responsible for handling department assigned projects, given a moderate degree of independence. The incumbent will frequently meet with supervisors to go over the status and progress of assignments. Under the general supervision of the Human Resources (HR) Manager of Training and Education, the incumbent will assist with administrative tasks, training coordination and logistics. The incumbent will attend and observe internal meetings and support with the design, delivery, engagement and/or evaluation of in-house learning initiatives. The incumbent will support the day-to-day tasks and requests coming to the HR Training and Education team. The incumbent will also gather statistics that will feed analytics reports. Additionally, the incumbent will complete one to three priority projects, including a Capstone project. Position Information: 
<ul>
<li>Department: Human Resources </li>
<li>Salary Grade: 301 - $47,840 - $64,584 ($23.00 - $31.0500) </li>
<li>Work Arrangement: Full Office </li>
</ul>
<ul>
<li> The submission of ALL items are required for consideration for Fall 2025: 
<ul>
<li>Completion of application </li>
<li>Resume</li>
<li>A statement of interest on why you are interested in this internship position (2 pages maximum). </li>
<li>Two (2) letters of recommendation (one academic, one professional) will be required upon confirmation of minimum qualifications.</li>
</ul>
</li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Department Support
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assists with department assigned projects.</li>
<li>Meets deadlines and completes sub-tasks of assigned projects.</li>
<li>Participates in meetings with the supervisor to go over status and progress of work. </li>
</ul>
</li>
<li>5% - Completes other projects and duties as assigned. </li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS enrollment in a college or university two- or four-year degree program, an accredited vocational institution or a graduate program required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>N/A</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6382336&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 27, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6382336" target="_blank">https://jobs.caloptima.org/jobs/intern-training-and-education-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-da262c9e0046ce458c529d51ae362e1b

Intern (Training and Education)

Board Engagement Officer |Pine Street Inn | Boston, Ma (Hybrid) About Pine Street Inn Pine Street Inn opened its doors in 1969. Over more than five decades, it has grown into New England's largest nonprofit homeless services provider. Throughout the ‘80s and ‘90s, Pine Street expanded from offering basic necessities—food, clothing, shelter, and health care—to offering programs that help guests take significant steps in their journey out of homelessness and regain some of what they have lost: relationships, life skills, employment, and housing. In the past ten years, Pine Street has significantly expanded its inventory of permanent supportive housing to provide lasting solutions to homelessness. Pine Street now owns or operates more than 1,100 units of housing, with more on the way. Pine Street's programs include: • Permanent Supportive Housing – More than 1,100 individuals live in 38 residences and housing units throughout Greater Boston. The program for tenants follows a supportive housing model – permanent housing coupled with on-site support staff to help each individual regain their highest level of independence. Specialized housing is available for seniors, adults with mental health disabilities, and veterans. Pine Street currently has a housing retention rate of 96%. • Emergency Shelter – Each night, Pine Street Inn operates four emergency shelters. Each offers a warm and safe bed, nutritious meals, and shower and locker facilities, as well as access to health care, substance use treatment and mental health support. Innovative new programs such as Triage and Rapid Rehousing are creating new paths out of Pine Street's shelters and into the stability of housing. • Job Training – Pine Street provides job training in food services and housekeeping, providing individuals with the skills they need to find and retain jobs. Approximately 150 individuals participate in job training programs each year, which culminate in an annual "graduation" ceremony celebrating their accomplishments. • Street Outreach – Pine Street's day and night street outreach teams travel throughout Greater Boston to offer food, blankets, health care, access to shelter and a pathway to housing to 75+ unsheltered individuals. Today, Pine Street Inn supports more than 2,000 individuals a day. From emergency services, to needs assessment, counseling, and case management, to job training and placement in permanent housing, Pine Street Inn is providing short-term remedies and long-term solutions to end the experience of homelessness. About Philanthropy at Pine Street Inn Pine Street's $100M annual operating budget is primarily funded through government grants and private philanthropy. In FY2025, Pine Street raised more than $35M, of which nearly $24M was in unrestricted operating support. Pine Street has a robust donor community of 25,000+ and a deep and active volunteer base. Pine Street's Advancement department is led by Chief Advancement Officer, Becky Crawford. The Board Engagement Officer will join a growing team of over 30 advancement staff across major and planned giving, institutional giving, annual giving, development services, event and volunteer engagement, and marketing and communications. About the Position Reporting directly to the Chief Advancement Officer, the Board Engagement Officer will enrich, manage, and implement a robust Board engagement program that encompasses the recruitment and nomination processes, new member onboarding, Governance committee work, and overall engagement and stewardship of all prospective, current, and past members. In doing so, they will aim to enhance Board member experience and deepen their connection to Pine Street, while also ensuring that Pine Street fully leverages the expertise and connections of each member. A highly collaborative role, the Officer will directly interface with and support Board members. The Officer will be an essential convener of all internal partners - in Advancement, the President's Office, and Pine Street's executive leadership team - to create a strategic, comprehensive, and streamlined program. Key Responsibilities Board Engagement: • Enrich a Board engagement program - including social, educational, and service opportunities - to enhance Board member experience and satisfaction • Work closely with the Volunteers team to develop regular engagement opportunities highlighting different aspects of Pine Street's work • Create and maintain consistent Board onboarding process with enhanced materials and programing, and implement with the support of the President's Office • Develop and manage a Board mentorship program with defined structure and guidelines, thoughtful assignments, and regular support • Plan and manage logistics of annual Board reception • Develop a system to report on member participation, engagement, and impact Committee Management: • Maintain and apply excellent working knowledge of Pine Street Inn bylaws • Establish annual goals for the Governance Committee in accordance with the bylaws • Manage and update Governance Committee calendar • Understand and track current assets and gaps on the Board and work closely with President, CAO, and Governance Chair in determining Board composition goals • Plan and support Governance Committee Meetings, including agenda and presentation preparation, communications, logistics, and follow-up • Support Governance Committee Chair and committee members in their work • Manage Board renewal process • Oversee and codify Board recruitment process including identification, recruitment, nomination, and confirmation • Ensure all Board candidates are cultivated and stewarded by colleagues in Advancement and/or other institutional leaders, and recognize outgoing members • Document pathways for joining the Board suitable for sharing with Board Chair, Governance Committee members, and candidates • Develop and/or revise job descriptions for all members, officers, and committee chairs Board Advancement Initiatives: • Coordinate Board solicitations with CAO and Senior Director of Major and Planned Gifts • With CAO and Senior Director of Major and Planned Giving Help Establish a Board Advancement Committee, setting clear objectives and measurable outcomes. • Plan and support Advancement Committee Meetings, including agenda and presentation preparation, communications, logistics, and follow-up • Support Advancement Committee Chair and members in their work • Track activity and follow up, reporting on member participation, engagement, and impact Board Administration and Support: • Support CAO in Board meeting preparation, including development of the Advancement and Governance Committee Board Reports • Prepare materials and presentations for Board orientation • Comprehensively track Board participation, terms, and committee assignments • Update and maintain prospective board member data and follow up • Work closely with all relevant internal partners, including the CAO, Senior Leadership Team, the Advancement Office, the President's Office, and others • Attend Advancement and Major and Planned Giving team meetings Key Qualifications: The successful candidate will be a strategic, creative and detail-oriented development professional who can advance Pine Street's vision for philanthropy. The Board Engagement Officer will have an appreciation for diverse perspectives and will possess outstanding interpersonal competencies, the ability to effectively engage donors and volunteers, and a deep commitment to instilling best practices that reflect Pine Street's values. • 5-7 years of progressively responsible experience in a successful individual giving program or a relevant field • Experience with managing and engaging Board level volunteers, including volunteer committees • Strong verbal and written communication skills, presentation skills, and analytical skills • Commitment to the mission of Pine Street Inn • Self-motivated and entrepreneurial approach to work • Strong commitment to working in a collaborative environment • A metrics-driven mindset that informs strategy • Exceptional attention to detail • Thorough, organized, strategic, and creative approach to volunteer management • Flexibility, tenacity, sense of humor, a team player •Proficiency in Raiser's Edge and Microsoft Office • A bachelor's degree or equivalent experience • Some weekend, evening, and holidays required All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. All Pine Street Inn employees must comply with Pine Street Inn's occupational health policy. The starting annual salary for this role is $115,000. Final offers for this position will be based upon several factors including the position requirements, candidate's experience level and capabilities. This position is eligible for a hybrid work schedule, which includes regular on-site work and local travel. Please submit your cover letter and resume in confidence <a href="https://apptrkr.com/get_redirect.php?id=6390576&amp;targetURL=https://www.developmentguild.com/current-searches/board-engagement-officer-pine-street-inn/" target="_blank">here.</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-9f0ae232ca88af45aaecc573cb79d387

Board Engagement Officer

Program Assistant (Quality Initiatives) CalOptima CalOptima Health is seeking a highly motivated Program Assistant (Quality Initiatives) to join our team. The Program Assistant (Quality Initiatives) will be responsible for providing administrative support for projects and department leadership. The incumbent will coordinate department meetings, take minutes and coordinate internal and external communication. The incumbent will organize and prepare materials for committee meetings, such as the Stars Steering Committee and several monthly meetings with external delegates. The incumbent will also interact with other departments and external stakeholders. Additionally, the incumbent will coordinate work and processes with other administrative staff within CalOptima Health. Position Information: 
<ul>
<li>Department: Quality Analytics </li>
<li>Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Administrative Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Provides support to staff, including preparing meeting materials, maintaining minutes, routing documents, conducting data entry and handling incoming and outgoing correspondence per administrative policy.</li>
<li>Provides administrative support for specific and/or ongoing department projects, such as generating reports, logs, calendars and mailings, applying general business practices and CalOptima Health policies and procedures.</li>
<li>Serves as a liaison between directors and departmental staff and follows up on the progress of projects and activities assigned to the director's subordinates or other staff.</li>
<li>Assists with department expenses and budgeting, including processing requisitions for payment.</li>
<li>Coordinates approved travel arrangements in accordance with CalOptima Health's travel policy for the department.</li>
<li>Handles all incoming invoices and expense reports for the director and other management staff as appropriate.</li>
<li>Coordinates work with other administrative staff and supports the coordination of staff efforts within the department.</li>
<li>Coordinates the calendar and schedule of the department director, including scheduling appointments, meetings and events. Exercises discretion in committing time, evaluating needs and making meeting arrangements.</li>
<li>Determines priority of matters of attention for the director, redirects matters to staff or handles matters personally, as appropriate.</li>
<li>Maintains confidential and sensitive information and files regarding management projects, policy and personnel, ensuring appropriate follow-up.</li>
<li>Maintains department directory, organization chart, SharePoint and paid time off calendar.</li>
<li>Collects data, identifies pertinent information and assists with preparing reports and presentations. </li>
</ul>
</li>
</ul>
<ul>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 1 year of experience in a previous administrative support role required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>Associate's degree in health care management, health care administration or related field.</li>
<li>Health care experience. </li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6389183&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 29, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6389183" target="_blank">https://jobs.caloptima.org/jobs/program-assistant-quality-initiatives-505-city-parkway-west-california-united-states-cf6d60d2-6fa3-4e1d-80e4-d225a6767774</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-e4d8215d876aec40a984848fa2eaa0e3

Program Assistant (Quality Initiatives)

Risk Adjustment Analyst - Remote REQ-2025-170 Portland, ME Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Risk Adjustment Analyst provides analytic, technical, and decision support to the Risk Adjustment Team utilizing third party software as well as the data warehouse as key sources of data. The Analyst works closely with our internal customers related to their department-specific action plans by providing accurate, timely, and consistent information enabling informed decisions related to risk adjustment activities. The Analyst provides subject matter expertise based on content knowledge and analytical capabilities to guide and educate customers on risk adjustment from a range of operational lenses and levels of analysis. This individual also participates in team projects and special analytical assignments in their area of expertise. Job Description Key Outcomes: 
<ul>
<li>Conducts analyses to inform business decisions and activities related to risk adjustment</li>
<li>Develops monitoring and tracking reports and dashboards and conducts analyses to inform business decisions and activities related to risk adjustment</li>
<li>Provides analytic mentorship and guidance to operational departments related to risk adjustment</li>
<li>Liaison with key supporting departments, IT and Informatics, on risk &amp; revenue optimization</li>
<li>Tracks progress and activities within their assigned key initiatives</li>
<li>Provides standardized reports and processes for analyzing data from multiple sources</li>
<li>Works directly with vendors to coordinate needs, resolves issues, and implements data transmission processes</li>
<li>Participates in vendor research, software installation, configuration support, and interface development applications as needed</li>
<li>Supports CMS HCC Risk Adjustment modeling</li>
<li>Maintains and is a proficient user of third-party analytical tools and reporting platforms related to risk profile analysis and HCC coding</li>
<li>Recommends tools and methodologies that can be deployed at the organizational level, to the departments, and with external partners</li>
</ul>
 Education/Experience: 
<ul>
<li>Bachelor's degree or equivalent experience required</li>
<li>Minimum of 3 years' experience related to reporting and analysis of health care data ideally in the areas of managed care, health care delivery, code sets, and/or reimbursement</li>
<li>Experience in developing cost-benefit and ROI analyses</li>
</ul>
 Skills/Knowledge/Competencies (Behaviors): 
<ul>
<li>Strong interpersonal and communication skills, both verbal &amp; written</li>
<li>Solid skills in providing analytic results using a variety of quantitative, qualitative, and visualization mediums</li>
<li>Strong analytical abilities with attention to detail</li>
<li>Ability to manage multiple priorities and deadlines</li>
<li>Familiarity with healthcare applications and business management software applications</li>
<li>Proven ability to pull data from multiple sources and provide complex analyses presented to a wide range of audiences</li>
<li>Proven strength in data management practices</li>
<li>Demonstrated knowledge of Microsoft Office products, especially Transact-SQL and data visualization tools (Cognos,Tableau)</li>
<li>Capable of determining when issues need escalation or prioritization with self-starter reliability and follow-through</li>
<li>Capable of utilizing a variety of analytical techniques to solve problems.</li>
</ul>
 This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: <a href="https://apptrkr.com/get_redirect.php?id=6379345&amp;targetURL=mailto:jobinquiries@martinspoint.org" target="_blank">jobinquiries@martinspoint.org</a> To apply, visit <a href="https://apptrkr.com/6379345" target="_blank">https://martin.wd1.myworkdayjobs.com/en-US/MPHC/job/Portland-ME/Risk-Adjustment-Analyst_REQ-2025-170</a>. Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> $GUIDad-logos/L5013353.gif

Risk Adjustment Analyst - Remote

Customer Service Rep (CCSC) (Bilingual Required) CalOptima CalOptima Health is seeking a highly motivated Customer Service Rep (CCSC) (Bilingual Required) to join our team. The Customer Service Representative will be the representative at the Orange County Community Service Center (CCSC) location for CalOptima Health's members and Orange County residents. The incumbent will address and document member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services available to CalOptima Health's eligible members and refer individuals to other CCSC personnel as necessary. Position Information: 
<ul>
<li>Department: Customer Service </li>
<li>Salary Grade: 301 - $47,840 - $64,584 ($23.00 - $31.0500) </li>
<li>Work Arrangement: Full Office </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.</li>
<li>Addresses member inquiries, questions and concerns in all areas, including CalOptima Health's eligibility, enrollment, billing, benefit interpretation and referrals/authorizations for medical care in-person, via email or phone.</li>
<li>Communicates, builds and maintains internal and external relationships by prompt and accurate service.</li>
<li>Identifies and communicates challenges that might arise with the use of professional judgement while adhering to departmental policies and procedures.</li>
<li>Serves as a mediator to ensure the interests of members and CalOptima Health are protected.</li>
<li>Follows through on and completes all member and provider inquiries or requests.</li>
<li>Enters accurate, complete and correct documentation regarding all issues and/or inquiries, complaints and grievances into the CalOptima Health system.</li>
<li>Engages and collaborates with CCSC staff as necessary based on the needs of CalOptima Health's members for additional benefits and/or community services.</li>
<li>Maintains departmental productivity and quality standards. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>Typing speed of 35 words per minute (WPM) required. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>6 months of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6385642&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 28, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6385642" target="_blank">https://jobs.caloptima.org/jobs/customer-service-rep-ccsc-bilingual-required-county-community-service-center-brea-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-50829ee0851ca744b9dde0b061944959

Customer Service Rep (CCSC) (Bilingual Required)

Civil Rights Investigator and Complaint Resolution Officer

Colgate University Second Shift Operations Supervisor Requisition Number: 2025S023Posting Full Time/Part Time: Full Time Division: $ATSDiv Department: Facilities Department Wage/Salary Range: $65,000 to $70,000 Department Statement: It is the mission of the Facilities Department at Colgate University to create the safest, cleanest, and most comfortable environment that further distinguishes Colgate University as a world-class educational institution. We work hard as part of a unified team, to make everyone who arrives on campus feel welcomed. “One team, one mission” The Facilities Department provides the physical environment, utilities, and facilities support services necessary to promote the educational and research activities of the university. To ensure quality service to our community, we provide strong coordination and communications between multi-functional groups and our customers, with a customer-oriented approach. Training and development of self-directed teams promotes a work environment that encourages employee initiative, engagement and development. This position oversees 2nd shift custodians, groundskeepers, and tradespeople, ensuring effective maintenance, regulatory compliance, and excellent service to the campus community. Key responsibilities include staff supervision, performance management, and maintaining accurate records. This role requires strong leadership, organizational, and communication skills. Accountabilities: 
<ul>
<li>Serves as the point of contact for campus departments needing after-hours support and ensures all assigned employees execute work properly, within relevant regulatory guidelines and with emphasis on safety and sustainability.</li>
<li>Ensures assigned employees are courteous and responsive and have positive interactions with campus stakeholders.</li>
<li>Accountable for maintaining appropriate documentation as assigned.</li>
<li>Accountable for continuous condition assessment and work inspections.</li>
<li>Responsible for the effective supervision of staff as assigned.</li>
<li>Ensures selection and hiring of high-quality employees; ensures appropriate distribution of work assignments and high quality of employee work product; ensures fair and accurate performance assessments and feedback to include identifying areas for professional development and documenting and conducting disciplinary measures, as needed.</li>
<li>Responsible for ensuring fair and accurate decisions regarding employment status (hire, promotion, salary increases, termination ); ensures the creation of effective opportunities and programs for employee mentoring, development and sustained performance.</li>
<li>Ensures smooth transitions between shifts and proper documentation of work completed or outstanding.</li>
<li>Coordinates with Campus Safety and/or environmental health and safety as needed.</li>
</ul>
 Professional Experience/Qualifications 
<ul>
<li>Minimum of 2 years of experience directly supervising staff is required.</li>
<li>Experience and familiarity of state, and federal OSHA rules and regulations related to facilities services required.</li>
<li>Must have the ability to provide direction and leadership to achieve goals in a timely manner.</li>
<li>The ability to manage multiple priorities and deadlines, model superior customer service skills, and creatively problem-solve is critical.</li>
<li>Proficiency in MS Word, Excel, internet applications and e-mail necessary.</li>
<li>Must have experience in implementing quality improvement processes and industry best practices.</li>
<li>Must possess excellent oral and written communication, conflict resolution, customer service, interpersonal and organizational skills.</li>
<li>Experience in estimating costs for budgeting and monitoring expenditures is required.</li>
<li>Must be capable of working collegially with a diverse group of constituents on a daily basis.</li>
</ul>
Preferred Qualifications 
<ul>
<li>Familiarity of work order and time entry systems is a plus.</li>
<li>Experience managing in a collective bargaining unit environment would be helpful.</li>
</ul>
 Education A high school diploma or equivalent is required. An Associate’s degree or higher, or Technical School degree is preferred. Other Information This position is deemed essential under the University’s Essential Personnel Policy. Work Schedule: Full time Monday through Friday 2:30 pm to 11:00 pm Job Open Date: 03/14/2025 Job Close Date: 8/9/2025 Open Until Filled Yes Special Instructions Summary To view the full job posting and apply for this position, go to: <a href="https://apptrkr.com/6372807" target="_blank">https://careers.colgate.edu/postings/6261</a> The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of merit, ability, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: <a href="https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance" target="_blank">https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance</a>. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at <a href="mailto:cusafety@colgate.edu" target="_blank">cusafety@colgate.edu</a>. Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-43d16ab6a34baf45b0bc14118c9e03b4

Second Shift Operations Supervisor

Sr Manager, Operation and Business Configuration (Sr Manager I) CalOptima CalOptima Health is seeking a highly motivated Sr Manager, Operation and Business Configuration (Sr Manager I) to join our team. The Sr Manager I for Operation and Business Configuration will function as a primary point of contact for the claims analytical support unit which consists of data analytics, process improvement and claims clearinghouse vendor oversight. The incumbent will collaborate with leadership on the development and implementation of analytical tools to identify department trends and will manage dedicated resources for the day-to-day operations to carry out the strategic and tactical execution of CalOptima Health business operations, ensuring compliance with business rules and government regulations. Position Information: 
<ul>
<li>Department: Claims Administration </li>
<li>Salary Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856) </li>
<li>Work Arrangement: Partial Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>40% - Leadership Functions
<ul>
<li>Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department.</li>
<li>Hires, manages, trains, reviews and sets goals for the department and staff.</li>
<li>Provides an environment that engages staff to fully participate in the overall department functions and workload balancing strategies.</li>
<li>Develops and implements corrective action plans and trains staff as needed.</li>
<li>Establishes and manages teams to a set of standards and governance to improve performance and support effective development and outputs.</li>
<li>Provides management oversight and direction to Data Analysts Business team and serves as a liaison with internal and external entities such as Clearinghouse and health networks to ensure claims and authorization data load integrity.</li>
<li>Provides management oversight and direction to the Clearinghouse Data Analyst team for intake requirements, analysis, conducting clearinghouse user acceptance testing and identifies impacts to systems and processes.</li>
<li>Tracks and trends teams performances by way of dashboards, monitoring day-to-day activities of each claim operational areas, claims operational vendors and all clearinghouses.</li>
<li>Represents Claims department and participates in regulatory audit presentations and demonstrations and conducts follow up remediation action items from the audit as needed.</li>
<li>Works collaboratively with the Office of Compliance, Information Technology (IT), claims vendors and internal business teams on regulatory changes impacting claims adjudication and data integrity.</li>
<li>Manages all claims vendor contract or scope of work (SOW) renewals and takes the lead for any request for proposal projects.</li>
<li>Participates in CalOptima Health's enterprise projects impacting claims or operational payments and procedures/policies.</li>
<li>Conducts claims presentation to staff, senior level leadership and CalOptima Health network providers.</li>
<li>Maintains quality goals and production level within the department by collaborating with Claims department leadership teams and ensures that performance goals are consistently met and/or exceeded.</li>
<li>Anticipates future demands of initiatives, strategic plans and regulatory updates and design/implement solutions to meet these needs. </li>
</ul>
</li>
<li>35% - Program Oversight
<ul>
<li>Ensures compliance with applicable internal policies and procedures and external state and federal regulations for multiple product lines (Medi-Cal, Medicare, Commercial (Covered California) and Program of All-Inclusive Care for the Elderly (PACE). Ensures overall claims adjudication is in accordance with the California Department of Managed Health Care (DMHC), California Department of Health Care Services (DHCS) and Centers for Medicare &amp; Medicaid Services (CMS) health plan regulatory requirements and guidelines.</li>
<li>Intakes and reviews All Plan Letters (APL), CMS bulletins and regulatory guidance; oversees the development, timely and accurate implementation and publication/posting of claims-related regulatory requirements and reporting.</li>
<li>Serves as the primary point of contact to answer questions related to system configuration business rules, various claim adjudication issues and resolves complex claims or benefit adjudication issues for department staff as well as other internal customers; responsible for the identification and resolution of provider claim issues including support of provider education and customer service staff in communications back to providers.</li>
<li>Reviews and maintains department policies and procedures, recommends changes for more efficient operations, drafts new policies and procedures for director's review, communicates changes and updates to staff when appropriate.</li>
<li>Stays current with regulatory guidelines impacting essential functions and data requirements. </li>
</ul>
</li>
<li>20% - Technical Operations
<ul>
<li>Develops the claims data standards and deploys automation tools to obtain and process claims data from different sources. Constructs datasets to analyze, inform, identify trends and support stakeholder decision-making.</li>
<li>Identifies claims transaction inconsistencies, as well as implementation of controls and changes to systems and policies that support claims adjudication, thereby minimizing incorrect claims payment.</li>
<li>Manages activities/service requests with Facets configuration, IT and EDI teams to scope, prioritize, and implement requirement changes.</li>
<li>Manages and intakes all program implementation impacting Facets and systems supporting the Claims, Grievance and Appeals Resolution Services (GARS)/Provider Dispute Resolution (PDR) and Customer Service operations. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>Bachelor's degree in health information management, business administration, health administration or related field PLUS 5 years of experience in information technology business experience implementing claims adjudication programs and projects in a health plan setting required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>5 years of management/leadership experience that manages claims operation from intake to output of the claims payment required. </li>
<li>5 years of experience utilizing Microsoft technologies required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>N/A</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6372553&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is July 22, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6372553" target="_blank">https://jobs.caloptima.org/jobs/sr-manager-operation-and-business-configuration-sr-manager-i-505-city-parkway-west-california-united-states</a> Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-f254b5d52e384f44aad2de542f28a181

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