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Customer Service Representative Sr (OneCare) (Bilingual Required) CalOptima CalOptima Health is seeking a highly motivated Customer Service Representative Sr (OneCare) (Bilingual Required) to join our team. The Customer Service Rep Sr (OneCare) will serve as a senior point of contact for OneCare members and providers and assist them with questions and/or complaints related to the OneCare plan services. The incumbent will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers. Position Information: 
<ul>
<li>Department: CS - OneCare Customer Service </li>
<li>Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) </li>
<li>Position Type: Part Time (Up to 20-25 Hours Per Week) </li>
<li>Work Arrangement: Full Telework **This position is eligible for telework in California.** </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>95% - Program Support
<ul>
<li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.</li>
<li>Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).</li>
<li>Supports in the coordination of member's health care and social service needs both within and outside the medical group and CalOptima Health.</li>
<li>Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.</li>
<li>Initiates referrals to both internal and external care management departments and other department/government or community agencies.</li>
<li>Maintains departmental productivity and quality standards.</li>
<li>Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned. </li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>Typing speed of 35 words per minute (WPM) required. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul>
 Preferred Qualifications: 
<ul>
<li>1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.</li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6531453&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 15, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6531453" target="_blank">https://jobs.caloptima.org/jobs/customer-service-representative-sr-onecare-bilingual-required-505-city-parkway-west-california-united-states-abba40bf-d2ec-4c69-b7a4-25b890f8599c</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-51bf3e1c0d11074686814cab6bcada44

Customer Service Representative Sr (OneCare) (Bilingual Required)

Member Liaison Specialist (Customer Service) - Bilingual CalOptima CalOptima Health is seeking a highly motivated Member Liaison Specialist (Customer Service) - Bilingual to join our team. The Member Liaison Specialist (Customer Service) will provide member service to seniors, persons with disabilities or chronic conditions, persons without housing and persons under the age of twenty-one (21) who participate in the Whole-Child Model program. The incumbent will serve as a liaison between members, health networks, providers and community-based organizations to facilitate access to services and help resolve health care and psychosocial issues. Position Information: 
<ul>
<li>Department: CS - Member Liaison </li>
<li>Salary Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880) </li>
<li>Work Arrangement: Full Office </li>
</ul>
 Duties &amp; Responsibilities: 
<ul>
<li>85% - Member Support
<ul>
<li>Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Assesses members' concerns to identify psychosocial or health care issues and facilitate an appropriate resolution.</li>
<li>Intakes information from members, both over the phone and/or in person, to complete requests for assistance cases, grievances and appeals, per departmental guidelines.</li>
<li>Coordinates members' health care and social service needs within and outside the health network and CalOptima Health during the original interaction.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including enrollment, claims, benefit interpretation, coordination of care and referrals/authorizations for medical care related to services covered under the Whole-Child Model program.</li>
<li>Guides members in understanding and accessing the benefits under the Whole-Child Model program.</li>
<li>Maintains documentation of member cases within the FACETS system.</li>
<li>Initiates referrals to internal and external care management departments and government agencies.</li>
<li>Communicates with community-based organizations, health networks, providers and vendors on behalf of members to resolve disputes, helps coordinate access to care and investigates issues preventing members from receiving medical benefits and services. </li>
</ul>
</li>
<li>10% - Administrative Support
<ul>
<li>Collaborates with interdepartmental staff in call resolution as needed.</li>
<li>Identifies calls needing case management or escalation to a supervisor, manager or director and routes them according to established guidelines.</li>
<li>Meets all regulatory key performance indicators, first call resolution requirements and business objectives of CalOptima Health. </li>
</ul>
</li>
<li>5% - Other
<ul>
<li>Completes other projects and duties as assigned.</li>
</ul>
</li>
</ul>
 Minimum Qualifications: 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience as a call center agent or customer/member services representative in health care required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. </li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required. </li>
</ul>
 Preferred Qualifications: 
<ul>
<li>2 years of experience working with the needs of persons with disabilities and chronic medical conditions in a customer/member service capacity. </li>
<li>Health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience. </li>
</ul>
 Required Licensure / Certifications: 
<ul>
<li>N/A</li>
</ul>
 Knowledge &amp; Abilities: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. </li>
<li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul>
 Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul>
 Work Environment: If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul>
 If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. </li>
<li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul>
 About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits &amp; Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the <a href="https://apptrkr.com/get_redirect.php?id=6544028&amp;targetURL=https://alliantbenefits.cld.bz/25caloptimacabenguide" target="_blank">2025 CalOptima Health Benefits Guide</a> regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 16, 2025 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: <a href="https://apptrkr.com/6544028" target="_blank">https://jobs.caloptima.org/jobs/member-liaison-specialist-customer-service-bilingual-505-city-parkway-west-california-united-states-9f95a945-0116-4567-930e-6074edfaa122</a> Copyright 2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-09a2096a660c754c9d2f61883f649344

Member Liaison Specialist (Customer Service) - Bilingual

Assistant/Associate/Full Professor, World Trade Center Health Program, Internal Medicine (166215) Location: Commack, New York Open Date: Jul 31, 2025 Deadline: Sep 30, 2025 at 11:59 PM Eastern Time Description This position requires clinical participation at the World Trade Center Health Program's clinical sites in Commack and Westbury. Approximately 80% of the work effort will be devoted to patient care and administrative duties while 20% will be devoted to clinical education. Administrative duties include general oversight of various aspects of the World Trade Center Health Program. Clinical activities are directed toward the clinical manifestations of the toxic exposure at the World Trade Center disaster. Participation in clinical programs involving both the identification, treatment and monitoring of WTC responder related problems is necessary. No evenings or on-call hours required. Qualifications Required Qualifications: MD (or foreign equivalent). Board certified/eligible in Internal Medicine, Family Medicine, Preventative Medicine or Occupational Medicine. Preferred Qualifications: Strong internal medicine background with experience working in a research academic center. Experience with clinical or laboratory research is desirable. Application Instructions To apply, visit <a href="https://apptrkr.com/6435392" target="_blank">http://apply.interfolio.com/171100</a>. All application materials must be submitted online. Please use the Apply Now button to begin your application. For technical support, please visit Interfolio's Support Site (<a href="https://support.interfolio.com/" target="_blank">https://support.interfolio.com/</a>) or reach out to their Scholar Service Team at <a href="mailto:help@interfolio.com" target="_blank">help@interfolio.com</a> or (877) 997-8807. For questions regarding this position, please contact Dr. Benjamin Luft at 631-638-0285. Special Notes Non-Tenure Track position. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. To qualify for a senior faculty appointment, the candidate must meet the criteria established by the School of Medicine (<a href="https://renaissance.stonybrookmedicine.edu/facultysenate/committees/apt" target="_blank">School of Medicine's Criteria for Appointment, Promotion and Tenure</a>). Anticipated Start Date: As soon as possible. Campus Description Long Island's premier academic medical center, Stony Brook Medicine, represents Stony Brook University's entire medical enterprise and integrates all of Stony Brook's health-related initiatives: education, research and patient care. It encompasses Stony Brook University Hospital, Stony Brook Children's Hospital, the five Health Sciences schools -- Dental Medicine, Health Professions, Medicine, Nursing and Social Welfare -- as well as the major centers and institutes, programs and more than 50 community-based healthcare settings throughout Suffolk County. With 624 beds, Stony Brook University Hospital serves as Suffolk County's only tertiary care center and Regional Trauma Center. Stony Brook Children's, with more than 180 pediatric specialists in 30 specialties, offers the most advanced pediatric specialty care in the region. In the Medical and Research Translation (MART) building, two floors are occupied by Stony Brook University Cancer Center's outpatient services, and four floors are devoted to cancer research. Diversity, equity and inclusion are essential core values at Stony Brook Medicine. We believe we do our best and most impactful work when we leverage our diverse, equitable and inclusive perspectives. We are proud to recruit and hire talented people from a wide variety of backgrounds and experiences. The selected candidate must successfully clear a background investigation. In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request . It can also be viewed online at the University Police website at <a href="http://www.stonybrook.edu/police" target="_blank">http://www.stonybrook.edu/police</a>. Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information,veteran status and all other protected classes under federal or state laws. Copyright ©2025 Jobelephant.com Inc. All rights reserved. <a href="https://www.jobelephant.com/" target="_blank">Posted by the FREE value-added recruitment advertising agency</a> jeid-9446dd65b074a64aafebac3e0701976d

Assistant/Associate/Full Professor, World Trade Center Health Program, Internal Medicine (166215)

Vice President for Research
Wayne State University (Wayne State/WSU), a premier public research university in the heart of Detroit, invites nominations and applications for the position of Vice President for Research (VPR).
The Vice President for Research serves as a member of the university's executive leadership team, reporting directly to the President, and works closely with the Provost and other members of the President’s Cabinet. The Vice President for Research is responsible for leading an office to mobilize and enhance Wayne State University's research capabilities and productivity; facilitating successful competition for external funding; and successfully demonstrating WSU's expertise in knowledge generation to respond to the regional and state needs of government, business, organizations, and individuals. The Office of the Vice President for Research also establishes and implements research policies and procedures, analyzes, and disseminates research productivity data, and represents the university's research interests to operations and organizations outside the university.
Wayne State is Michigan’s only urban research university, and holds the Carnegie Foundation’s highest ranking for both research intensiveness and community engagement.&nbsp; Wayne State’s research and development expenditures totaled nearly $242.2 million in fiscal year 2022 — a 10.9% increase since 2014. Based on NSF data, Wayne State ranked 72nd among public universities and 108th among all universities in FY21 research expenditures.
Wayne State has world-class research programs in the sciences, engineering, social sciences, education, law and humanities. The VPR will work closely with schools and colleges to expand external funding opportunities and to support faculty research and collaborations.
As the senior research officer of the university, the Vice President for Research is responsible for collaborating with relevant constituencies to develop and implement a vision, plan, and policies to guide and expand the university's research portfolio, and work with faculty to oversee critical aspects of the university's research infrastructure and operations.
Direct reports to the Vice President for Research currently include assistant/associate vice presidents, directors, staff members within the Office of the Vice President for Research (OVPR). The Division of Research consists of Sponsored Programs Administration, the Office of Research Compliance, the Division of Laboratory Animal Research, and the Office of Environmental Health and Safety. Four of the university’s 29 centers and institutes also report to the Vice President for Research.
The university is committed to ensuring that Wayne State advances its role as a world leader in discovery and knowledge application. To do so, WSU will increase strategic integrative research foci and nurture the broad ecosystem for scholarly inquiry, discovery, creativity, and knowledge application by integrating academic strengths with the university’s community engagement mission and urban location. The research ecosystem is a key driver for economic growth, for the revitalization of Detroit, and for addressing real-world challenges in rapidly evolving urban environments across the globe. Engaging students at all levels enhances the research mission, as well as students’ academic experience and career preparation.
In support of the mission and strategic plan of the university, the next VPR will be tasked with the following opportunities and expectations:
<ul>
<li>Leadership with vision&nbsp; Serve as a passionate advocate and effective spokesperson Collaborate with the departments, centers, research units, schools, and colleges Boost programs and actions for funding research Strengthen the research infrastructure Generate real-world impact</li>
</ul>
Specifically, in connection with the above, the VPR will:
<ul>
<li>Oversee the work of the OVPR, Integrative Biosciences, Sponsored Program Administration, Research Compliance, Research Communications, Research Development, Translational Sciences and Clinical Research Innovation, Division of Laboratory Animal Research, Office of Environmental Health and Safety, Center for Molecular Medicine and Genetics (dual with School of Medicine), Institute of Environmental Health Sciences, Institute of Gerontology, and the Merrill Palmer Skillman Institute.</li>
</ul>
<ul>
<li>Develop and implement a vision, plan and policies to guide the university's broad research portfolio in achieving the research goals of the university through regular consultation with researchers and research advisory groups across the campus. Work closely with colleges, schools and centers to advance the broad research mission of Wayne State University. Develop innovative ways to support faculty in seeking grant opportunities.</li>
<li>Develop strategies to ensure the necessary research infrastructure is available and aligned with existing research strengths and emerging research opportunities.</li>
<li>Ensure compliance with all federal, state and university regulations governing research, and ensure that research is conducted according to the highest ethical standards.</li>
<li>Work closely with the Provost and research faculty and advisory groups in the schools, colleges and centers to develop, refine and implement a university-wide vision and strategic plan to strengthen the university’s research portfolio and raise its research ranking.</li>
<li>Work with the Office of the Provost to strengthen research within the academic programs, departments and centers or institutes.</li>
<li>Work with the Graduate School to recruit top doctoral students.</li>
<li>Promote multidisciplinary and translational research opportunities across the university, as well as identify, develop and nurture innovation, collaboration, and strategic research initiatives.</li>
<li>Partner with TechTown, the university’s affiliated business incubator and accelerator, to encourage the growth of the entrepreneurial ecosystem both within WSU and across the region.</li>
<li>Participate on the steering committee for the Office of Business Innovation, the university’s central resource for student entrepreneurship, technology commercialization and corporate relations.</li>
<li>Serve as a member of the leadership team for the University Research Corridor, an alliance of Michigan’s three leading research institutions.&nbsp;</li>
<li>Serve as a member of the President’s Cabinet, the senior leadership team of the university, sharing common university-wide goals and accountability with other team members.</li>
<li>Develop, oversee, implement, fund and assess research initiatives as identified in and aligned with the university’s strategic plan; participate in strategic planning efforts.</li>
<li>Advise the President, Provost and Deans on research initiatives, policy and operations.</li>
<li>Communicate research results and information to research faculty, university administrators, and other internal and external research constituencies.</li>
<li>Cultivate relationships with governmental granting and regulatory agencies and industry to aid in improving WSU’s research efforts and identification of research opportunities.</li>
<li>Foster an environment that recognizes research excellence, collegiality, and scholarship across the university.</li>
</ul>
Professional Qualifications and Key Attributes:
<ul>
<li>A doctorate from a research university.</li>
<li>Broad experience with externally funded research.</li>
<li>A record as an investigator of distinction with intellectual stature and research credentials demonstrating accomplishment at a level commensurate with the rank of full professor in field of scholarship and research.</li>
<li>Administrative leadership experience in a relevant research environment, leading complex research teams and organizations.</li>
<li>Demonstrated success in technology transfer and commercialization efforts.</li>
<li>Demonstrated success as an administrator and fiscal manager.</li>
<li>Demonstrated experience in working at the federal level on research initiatives, challenges and policies.</li>
<li>Record of success in procuring and managing sponsored research programs.</li>
<li>Experience in research policy formation, compliance issues and implementation.</li>
<li>Demonstrated ability to work collaboratively with academic departments and programs, including graduate programs and entities such as the Graduate School, and to promote university-wide interdisciplinary research efforts.</li>
<li>Excellent communication and interpersonal skills, including a clear commitment to transparency.</li>
<li>Demonstrated success in fostering student opportunities for research, with evidence of student-focused and service-minded leadership.</li>
<li>Demonstrated commitment to shared governance and close collaboration with faculty.</li>
<li>Demonstrated ability to build strong relationships with business and industry.</li>
<li>Commitment to the mission and purpose of an urban public research university and ability to work with a culturally diverse population.</li>
</ul>
Wayne State University, founded in 1868, is a nationally recognized public, urban research university in Detroit. Committed to educational opportunity, research and community enrichment, Wayne State serves a critical role in Michigan’s higher education landscape. It holds the highest Carnegie Foundation for the Advancement of Teaching designations in both research and community engagement.
Just as the city of Detroit is undergoing a renaissance, the university itself is in a time of significant transformation, strengthening its ability to serve students from Michigan and around the world.
Wayne State University’s campus, located in the cultural center and historic district in the heart of Detroit’s Midtown neighborhood, encompasses approximately 200 acres. The university enrolls nearly 25,000 students, making it the third largest among Michigan’s 15 public universities and one of the largest in the nation. Wayne State boasts the most diverse student body among Michigan’s public universities, with students of widely diverse backgrounds from nearly every U.S. state and 79 countries. In a recent survey, Wayne State University students ranked the campus diversity highest among a list of campus strengths. The university’s comprehensive academic programs are offered through 13 schools and colleges.
Wayne State University ranked 72nd among American public universities, according to the FY 2021 National Science Foundation Research rankings; its medical sciences, physics, chemistry, physical science and psychology programs and its law school rank in the top 100 nationwide. Annual research funding awarded in 2022 was nearly $288.4 million. Wayne State has a thriving research and technology park called TechTown Detroit and a number of partnerships with government, industry and business. The university houses one of 41 National Cancer Institute-designated comprehensive cancer centers — the Barbara Ann Karmanos Cancer Institute — as well as the NIH-funded Center for Urban Responses to Environmental Stressors.
The Search Committee invites letters of interest and nominations to be submitted directly to the search firm, Anthem Executive. Correspondence should include a curriculum vitae and a letter of interest describing relevant experience and interest in the position, and should be submitted to Scott Watson, Michael Ballew, Florene Stawowy, or J.R. Wheless at:
<a href="mailto:WSUVPR@AnthemExecutive.com" target="_blank">WSUVPR@AnthemExecutive.com</a>
While applications and nominations will be accepted until the position is filled, interested parties are encouraged to submit their materials ASAP to assure optimal consideration. There will be an initial cut-off date for submission to the committee. Expressing interest is the first step in receiving consideration and does not make one an applicant for the position.
Wayne State University is an equal opportunity employer. No person will be discriminated against or harassed in employment because of race, color, religion, gender, national origin, age, disability, familial status, marital status, arrest record, height, weight, sexual orientation, qualified Vietnam era veterans, qualified special disabled veterans, recently separated veterans and other protected veterans, or any other characteristic protected by applicable federal or state law.
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting to work. If you are offered employment, the university will inform you if a background check is required.

Vice President for Research

Job Summary Central Washington University is recruiting an Associate Dean, College of Education &amp; Professional Studies (CEPS) to join our CEPS Deans Operating&nbsp;team in Ellensburg,&nbsp;Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based&nbsp;position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $104,655 - $141,000 annually plus the awesome CWU benefits.
Who we are:
We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.&nbsp;&nbsp;
Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing for ~10,000 students, health services, police and public safety.
Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year.&nbsp; In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.
Tour our campus in Ellensburg here:&nbsp;<a href="https://www.youtube.com/watch?v=HjdhOegDa9A" target="_blank">www.youtube.com/watch?v=HjdhOegDa9A</a>.
The Associate Dean will play a crucial role in leadership for the College of Education and Professional Studies (CEPS) in the years ahead. The Associate Dean collaborates with the Dean and CEPS Administrative team on planning and implementing college strategic initiatives. This includes supporting CEPS administrative leaders in equity-focused program assessment and accreditation, culturally responsive curriculum and program development, cultivation of business and community partnerships, and strategic management of course offerings and scheduling for the college. The Associate Dean also has an important role in facilitating the implementation of policies and procedures related to the college and the university. This position oversees the CEPS Director of Advising and the Outreach and Recruitment Coordinator and reports to the Dean of CEPS.&nbsp;All employees are expected to facilitate CWU’s commitment to diversity and to foster and advance inclusion in the university environment.
CEPS offers more than 33 undergraduate and 17 graduate degrees across 10 diverse departments. We strive to be the college of choice rooted in a culture of active care, respect, trust, inclusion, collaboration, excellence, and innovation. We continue to foster a community within CEPS that is equitable, provides a sense of belonging, and promotes excellence in student success and engagement, teaching, and research that will draw students, staff, and faculty to the college. &nbsp;
Please visit our website to learn more about our departments, vision and mission, values, and strategic priorities:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>.
What we offer:
Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a>.
The Role:
The Associate Dean is a leadership partner to the Dean. Primary responsibilities include supervision, coordination and leadership for all curricular issues, general education, and graduate education; implementation of College of Education and Professional Studies (CEPS) courses, programs and strategic priorities; and policy coordination. The Associate Dean also serves on a variety of college and university committees and acts in the Dean's absence.&nbsp;
Job Duties Support for the Dean: -&nbsp;Collaborate with the Dean on planning college strategic initiatives, participate in college fundraising, and coordinate implementation of CEPS strategic priorities. -&nbsp;Provide CEPS administrative leaders support in areas of culturally responsive curriculum development, equity-focused institutional assessment and improvement, human resource management, faculty/staff development and performance evaluations, and budget and finance. -&nbsp;Support the Dean in decision-making, information gathering, report draft preparation, meeting attendance, and follow-through on matters assigned to the chairs and interdisciplinary program directors. -&nbsp;Collaborate with the other Associate Deans. -&nbsp;Collaborate to ensure program quality and effectiveness and to promote student learning, student satisfaction, and student retention in all student populations. -&nbsp;Attend Associate Deans and Academic Affairs meetings. -&nbsp;Act in the Dean’s absence.
Academic Programs and Curricular Management: -&nbsp;Provide strategic management of general education, graduate education, and major program and course offerings, as well as new program development. -&nbsp;Assist with CurricuLog approval changes. -&nbsp;Review and approve course schedules. -&nbsp;Attend Faculty Senate Curriculum Committee meetings. -&nbsp;Support collaboration across units with graduate education and research, including grant proposals. -&nbsp;Provide consultations and advocacy for student concerns.
Communications/Community/College: -&nbsp;Work closely with the Dean, the Director of Development, and the Alumni Relations Coordinator to assist in program development activities and newsletter articles. - Encourage and support business, industry, and community partnerships. -&nbsp;Assist with media relations pertaining to CEPS programs. -&nbsp;Interact with faculty, administrators, staff, students, alumni, other University constituencies, and outside agencies.
Policy Coordination and Committee Membership: -&nbsp;Represent the college on committees as assigned. -&nbsp;Work with the Dean to maintain policies and procedures related to the college and the university. -&nbsp;Approve grade changes, incompletes, independent studies, and internships consistent with university and program policies.
Supervision: -&nbsp;Oversee the supervision of the Director of Advising and the Outreach and Recruitment Coordinator. -&nbsp;Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations. -&nbsp;Recognize value of and promote diverse workforce. Value and encourage diverse perspectives, creativity, and teamwork -&nbsp;Ensure employees have necessary resources. -&nbsp;Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues. -&nbsp;Promote professional development opportunities. -&nbsp;Develop and foster supportive working relationships, motivation, and engagement. -&nbsp;Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community. -&nbsp;Take corrective action in a timely manner. -&nbsp;Recognize and reward employees for good performance -&nbsp;Schedule employee work hours/shifts; monitor hours worked; approve payable time and absence requests. - Adjust leadership style as needed to achieve results.
- Perform other duties assigned.
Minimum Qualifications Earned doctorate from an accredited institution in a discipline associated with programs represented in the College of Education and Professional Studies. A record of teaching effectiveness, professional leadership, and scholarship sufficient to support tenure in one of the CEPS’s academic departments. Demonstrated successful departmental or college-level administrative, leadership, and budget experience in an institution of higher education. Deep theoretical and practical knowledge of inclusion and equity issues within a residential liberal arts environment Collaborative and forward-thinking leadership style with the ability to cultivate and maintain strategic internal and external partnerships to benefit the success of students, colleagues, and initiatives. Excellent oral, written, and interpersonal communication skills. Demonstrated expertise in analysis, interpretation, and presentation of data. Experience with culturally responsive curriculum development and with assessment of programmatic, general education, and course-level outcomes for accreditation. Experience leading multidisciplinary teams. Excellent relationship building skills and initiative and enjoy working with minimal supervision in a dynamic, collaborative academic atmosphere. Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences. OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications
A record of teaching effectiveness, professional leadership, and scholarship sufficient to support appointment as a full professor in one of the CEPS’s academic departments. Demonstrated ability to strategize course scheduling and enrollments Experience analyzing budget implications in support of program assessment and strategic planning and&nbsp;for compliance within approved budget parameters Commitment and experience in building innovative and culturally sustaining curricular and/or programs, to include multi-modal, digital, and high impact practices Demonstrated participation in programs designed to promote inclusion Experience with specialized accreditation and working with diverse programs such as those in CEPS Experience working within and/or across a system of universities, or a university with remote centers Experience developing, planning, and implementing short-and long-range programmatic goals Well-developed organizational and problem-solving skills, including the ability to manage multiple projects concurrently to meet competing deadlines Experience in establishing, directing, and enforcing policies and regulations Ability to incorporate multicultural perspectives and issues into everyday responsibilities. Competencies
Accountability/Dependability:&nbsp;Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules. Judgement:&nbsp;Makes timely, informed decisions. Analyzes options and determines appropriate course of action. Teamwork:&nbsp;Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support. Adaptability/Flexibility:&nbsp;Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives. Commitment to Diversity:&nbsp;Recognizes the value of diversity and helps create environment that supports and embraces diversity. Don’t meet every single requirement?&nbsp;At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!
Pay, Benefits, &amp; Work Schedule Salary:&nbsp;$104,655 - $141,000 annually
Schedule/Appointment:&nbsp;Monday - Friday, 8:00am-5:00pm (1 hour lunch) / Includes evening and weekend hours&nbsp;
Working Conditions:&nbsp;Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel is required.
Benefits:&nbsp;CWU offers a comprehensive benefits package including medical&nbsp;and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit:&nbsp;<a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">www.cwu.edu/hr/benefits-perks-discounts</a><a href="http://www.cwu.edu/hr/benefits-perks-discounts" target="_blank">.</a>
An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit:&nbsp;<a href="https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program" target="_blank">https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program</a>.
How To Apply To apply for this position, you must complete the on-line application and attach:
A detailed&nbsp;cover letter&nbsp;clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting; &nbsp; Resume including work history, education, training; and &nbsp; Contact information&nbsp;for&nbsp;three professional references. Screening Begins: August 31, 2023&nbsp;
**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.
Contact Information Name: Ash Perron Title: Secretary Senior, College of Education and Professional Studies Email:&nbsp;<a href="mailto:ash.perron@cwu.edu" target="_blank">Ash.Perron@cwu.edu</a> Phone: (509) 963-2372 Website:&nbsp;<a href="http://www.cwu.edu/education-professional-studies" target="_blank">www.cwu.edu/education-professional-studies</a>
Please contact Human Resources at&nbsp;<a href="mailto:hr@cwu.edu" target="_blank">hr@cwu.edu</a>&nbsp;or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment Background check / Reference Check Policy
Prior to employment, final candidate(s) will be required to sign a Sexual Misconduct disclosure in pursuant to&nbsp;<a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.leg.wa.gov%2FRCW%2Fdefault.aspx%3Fcite%3D28B.112.080&amp;data=05%7C01%7CHiring%40cwu.edu%7C2f76ad907e96496a664808db71a33a7e%7Cf891d6c191d6444ba700d371910716c7%7C0%7C0%7C638228718103697336%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Lkg0xOEMLWBFE%2BjVkSaeFrpCg3zDBsqRmDHCEw5FJKc%3D&amp;reserved=0" target="_blank">RCW 28B.112.080</a>&nbsp;and submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Notice to Prospective Employees:
Affirmative Action/Equal Opportunity Statement
Central Washington University is an EEO/AA/Title IX Institution. Central Washington University’s policies and practices affirm and actively promote the rights of all individuals to equal opportunity in education and employment. Discrimination on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity and gender expression, age, marital status, disability, or status as a protected veteran is prohibited. The university provides an internal procedure for reporting discrimination and affords protection against retaliation for participating in the complaint process. Central Washington University complies with all applicable federal, state, and local laws, regulations, and executive orders including when soliciting bids and in the fulfillment of all contracts with governmental agencies. Direct related inquiries to&nbsp;<a href="https://www.cwu.edu/civil-rights-compliance/" target="_blank">Civil Rights Compliance</a>, 202 Barge Hall, Ellensburg, WA 98926-7501; Telephone 509-963-2050; or email&nbsp;<a href="mailto:crc@cwu.edu" target="_blank">crc@cwu.edu.</a>
DEI Statement
Justice, equity, diversity, and inclusion are all core to&nbsp;<a href="https://www.cwu.edu/mission/" target="_blank">CWU's mission, vision and values</a>&nbsp;to increase access to higher education for everyone regardless of identity. At CWU we work to ensure everyone's voice is not only heard but recognized and valued. We consistently strive to provide a safe, welcoming, and forward-thinking institution for all employees, students, and community members.
Reasonable Accommodations
Central Washington University provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact Human Resources at&nbsp;<a href="mailto:HR@cwu.edu" target="_blank">HR@cwu.edu</a>&nbsp;or call 509-963-1202. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Annual Security and Fire Safety Report (Clery Act)
For the Central Washington University Annual Security and Fire Safety Report (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies, available online&nbsp;<a href="http://www.cwu.edu/police/sites/cts.cwu.edu.police/files/documents/annual-security-and-fire-safety-report.pdf" target="_blank">here</a>&nbsp;or call CWU Police and Parking Services at 509-963-2959 for a paper copy.

Associate Dean, College of Education & Professional Studies (CEPS)

<h3>Job Description</h3>
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. 
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 
No Healthcare Experience? No Problem. 
We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 
The Role: Call Center Representative | Provo, UT
As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 
What You’ll Be Doing: 
<ul>
<li>Gently guide hesitant patients to book their first appointment with care &amp; empathy </li>
</ul>
<ul>
<li>Convert new leads into patients with confident, results-driven follow-up </li>
</ul>
<ul>
<li>Schedule, adjust, and cancel appointments with accuracy </li>
</ul>
<ul>
<li>Act as a liaison between established patients and their provider </li>
</ul>
<ul>
<li>Working with other healthcare professionals to ensure seamless patient care </li>
</ul>
<ul>
<li>Provide information about healthcare services, procedures, and policies </li>
</ul>
<ul>
<li>Handle patient concerns, complaints, and questions promptly and professionally </li>
</ul>
<ul>
<li>Follow protocols for managing patient inquiries and issues </li>
</ul>
<ul>
<li>Resolve patient issues, offer solutions, and escalate when needed </li>
</ul>
<ul>
<li>Verifying patient information, insurance details, and eligibility </li>
</ul>
<ul>
<li>Accurately enter and update patient info in the EMR system </li>
</ul>
<ul>
<li>Other duties as assigned </li>
</ul>
Who We Are:  
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.  
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need: 
<ul>
<li>High School Diploma or GED </li>
</ul>
<ul>
<li>Proven experience in a high-volume customer service industry </li>
</ul>
<ul>
<li>Excellent verbal and written communication </li>
</ul>
<ul>
<li>Proficiency with MS Office applications a plus </li>
</ul>
<ul>
<li>Basic math skills </li>
</ul>
Benefits
Why You’ll Love Working at Serenity: 
<ul>
<li>Starting at $16.50/hour with growth opportunities to $19.50/hour within six months </li>
</ul>
<ul>
<li>Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) </li>
</ul>
<ul>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision  </li>
</ul>
<ul>
<li>401(k) – because your future deserves self-care too  </li>
</ul>
<ul>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  </li>
</ul>
<ul>
<li>Flexible Shift Hours </li>
</ul>

Call Center Representative

<h3>Job Description</h3>
Job Description
We’re seeking Call Center&nbsp;Representatives to join a busy, centralized call center that supports multiple service companies across New York State. This is a contract-to-hire opportunity, offering the chance to transition into a long-term career with a well-established employer in the Finger Lakes Region — an area known for its wineries, lakefront living, and year-round entertainment.
What You’ll Do
<ul>
<li>As a Customer Service Representative (CSR), you’ll be the first point of contact for customers, handling calls, scheduling service requests, and coordinating with dispatch to ensure seamless communication with our field technicians.</li>
<li>Serve as the first point of contact for customers calling into the centralized call center.</li>
<li>Handle inbound calls, schedule service requests, make calls to clients to learn about and address their needs, concerns, or other questions with products or services with professionalism and courtesy and process customer inquiries.</li>
<li>Coordinate field communications with Central Dispatch to ensure technicians and service teams receive accurate, timely details.</li>
<li>Follow workflow guidance and office direction from the Resource Desk to align with daily priorities and scheduling needs.</li>
<li>Document all customer interactions, service requests, and escalations in CRM and dispatch systems accurately.</li>
<li>Provide information on services, schedule appointments, and process service requests in the company system.</li>
<li>Resolve routine questions and concerns independently, escalating complex issues to the Customer Relations Manager when necessary.</li>
<li>Respond efficiently and accurately to callers to provide assistance while helping them feel supported and valued.</li>
<li>Engage in active listening with callers to confirm or clarify information while allowing them to work through their emotions as needed.</li>
<li>Contribute to a positive, team-oriented call center culture by supporting peers and sharing best practices.</li>
<li>Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.</li>
<li>Use software, scripts, reference sources, and other resources appropriately.</li>
<li>Understand and strive to meet Contact Center metrics while providing excellent customer service.</li>
<li>Take part in training on an on-going basis to improve knowledge of company products, services, and procedures.</li>
</ul>
Job Qualifications:
<ul>
<li>High school diploma or equivalent required; additional education or training in customer service or office administration preferred.</li>
<li>1–2 years of experience in a customer service, call center, or dispatch environment.</li>
<li>Associates or Bachelor degree, is preferred.</li>
<li>Proficiency with computers, CRM systems, and scheduling/dispatch software.</li>
<li>Strong verbal communication skills with the ability to handle high call volumes professionally.</li>
<li>Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.</li>
<li>Team-oriented with the flexibility to adapt to changing priorities.</li>
</ul>
Why Apply?
<ul>
<li>Contract-to-hire with opportunity for long-term stability.</li>
<li>Gain experience in a professional call center supporting multiple service industries.</li>
<li>Work in the Finger Lakes Region — a beautiful area known for its vibrant lifestyle, wineries, and recreation.</li>
<li>Join a supportive team environment where your contributions make an impact.</li>
</ul>
Company DescriptionWe’re Infinia Search. We’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. <a href="https://www.infiniasearch.com/" target="_blank">https://www.infiniasearch.com/</a> 
<h3>Company Description</h3>
We’re Infinia Search. \r\nWe’re a relationship-driven search firm that proves that talent, ambition, curiosity, and an infinite work ethic creates exponential results for our clients and candidates. \r\n<a href="https://www.infiniasearch.com/" target="_blank">https://www.infiniasearch.com/</a>

<h3>Job Description</h3>
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. 
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 
No Healthcare Experience? No Problem. 
We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 
The Role: Call Center Representative | Fort Worth, TX
As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 
What You’ll Be Doing: 
<ul>
<li>Gently guide hesitant patients to book their first appointment with care &amp; empathy </li>
</ul>
<ul>
<li>Convert new leads into patients with confident, results-driven follow-up </li>
</ul>
<ul>
<li>Schedule, adjust, and cancel appointments with accuracy </li>
</ul>
<ul>
<li>Act as a liaison between established patients and their provider </li>
</ul>
<ul>
<li>Working with other healthcare professionals to ensure seamless patient care </li>
</ul>
<ul>
<li>Provide information about healthcare services, procedures, and policies </li>
</ul>
<ul>
<li>Handle patient concerns, complaints, and questions promptly and professionally </li>
</ul>
<ul>
<li>Follow protocols for managing patient inquiries and issues </li>
</ul>
<ul>
<li>Resolve patient issues, offer solutions, and escalate when needed </li>
</ul>
<ul>
<li>Verifying patient information, insurance details, and eligibility </li>
</ul>
<ul>
<li>Accurately enter and update patient info in the EMR system </li>
</ul>
<ul>
<li>Other duties as assigned </li>
</ul>
Who We Are:  
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need: 
<ul>
<li>High School Diploma or GED </li>
</ul>
<ul>
<li>Proven experience in a high-volume customer service industry </li>
</ul>
<ul>
<li>Excellent verbal and written communication </li>
</ul>
<ul>
<li>Proficiency with MS Office applications a plus </li>
</ul>
<ul>
<li>Basic math skills </li>
</ul>
Benefits
Why You’ll Love Working at Serenity: 
<ul>
<li>Starting at $16.50/hour with growth opportunities to $19.50/hour within six months </li>
</ul>
<ul>
<li>Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) </li>
</ul>
<ul>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision  </li>
</ul>
<ul>
<li>401(k) – because your future deserves self-care too  </li>
</ul>
<ul>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  </li>
</ul>
<ul>
<li>Flexible Shift Hours </li>
</ul>

<h3>Job Description</h3>
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. 
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 
No Healthcare Experience? No Problem. 
We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 
The Role: Call Center Representative | Las Colinas, TX
As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 
What You’ll Be Doing: 
<ul>
<li>Gently guide hesitant patients to book their first appointment with care &amp; empathy </li>
</ul>
<ul>
<li>Convert new leads into patients with confident, results-driven follow-up </li>
</ul>
<ul>
<li>Schedule, adjust, and cancel appointments with accuracy </li>
</ul>
<ul>
<li>Act as a liaison between established patients and their provider </li>
</ul>
<ul>
<li>Working with other healthcare professionals to ensure seamless patient care </li>
</ul>
<ul>
<li>Provide information about healthcare services, procedures, and policies </li>
</ul>
<ul>
<li>Handle patient concerns, complaints, and questions promptly and professionally </li>
</ul>
<ul>
<li>Follow protocols for managing patient inquiries and issues </li>
</ul>
<ul>
<li>Resolve patient issues, offer solutions, and escalate when needed </li>
</ul>
<ul>
<li>Verifying patient information, insurance details, and eligibility </li>
</ul>
<ul>
<li>Accurately enter and update patient info in the EMR system </li>
</ul>
<ul>
<li>Other duties as assigned </li>
</ul>
Who We Are:  
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.
Requirements
What You Need: 
<ul>
<li>High School Diploma or GED </li>
</ul>
<ul>
<li>Proven experience in a high-volume customer service industry </li>
</ul>
<ul>
<li>Excellent verbal and written communication </li>
</ul>
<ul>
<li>Proficiency with MS Office applications a plus </li>
</ul>
<ul>
<li>Basic math skills </li>
</ul>
Benefits
Why You’ll Love Working at Serenity: 
<ul>
<li>Starting at $16.50/hour with growth opportunities to $19.50/hour within six months </li>
</ul>
<ul>
<li>Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) </li>
</ul>
<ul>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision  </li>
</ul>
<ul>
<li>401(k) – because your future deserves self-care too  </li>
</ul>
<ul>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  </li>
</ul>
<ul>
<li>Flexible Shift Hours </li>
</ul>

<h3>Job Description</h3>
Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. 
Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 
No Healthcare Experience? No Problem. 
We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 
The Role: Call Center Representative | Sandy Springs, GA
As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 
What You’ll Be Doing: 
<ul>
<li>Gently guide hesitant patients to book their first appointment with care &amp; empathy </li>
</ul>
<ul>
<li>Convert new leads into patients with confident, results-driven follow-up </li>
</ul>
<ul>
<li>Schedule, adjust, and cancel appointments with accuracy </li>
</ul>
<ul>
<li>Act as a liaison between established patients and their provider </li>
</ul>
<ul>
<li>Working with other healthcare professionals to ensure seamless patient care </li>
</ul>
<ul>
<li>Provide information about healthcare services, procedures, and policies </li>
</ul>
<ul>
<li>Handle patient concerns, complaints, and questions promptly and professionally </li>
</ul>
<ul>
<li>Follow protocols for managing patient inquiries and issues </li>
</ul>
<ul>
<li>Resolve patient issues, offer solutions, and escalate when needed </li>
</ul>
<ul>
<li>Verifying patient information, insurance details, and eligibility </li>
</ul>
<ul>
<li>Accurately enter and update patient info in the EMR system </li>
</ul>
<ul>
<li>Other duties as assigned </li>
</ul>
Who We Are:  
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   
You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. 
Requirements
What You Need: 
<ul>
<li>High School Diploma or GED </li>
</ul>
<ul>
<li>Proven experience in a high-volume customer service industry </li>
</ul>
<ul>
<li>Excellent verbal and written communication </li>
</ul>
<ul>
<li>Proficiency with MS Office applications a plus </li>
</ul>
<ul>
<li>Basic math skills </li>
</ul>
Benefits
Why You’ll Love Working at Serenity: 
<ul>
<li>Starting at $16.50/hour with growth opportunities to $19.50/hour within six months </li>
</ul>
<ul>
<li>Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) </li>
</ul>
<ul>
<li>Luxe-level benefits: We cover 90% of medical, dental &amp; vision  </li>
</ul>
<ul>
<li>401(k) – because your future deserves self-care too  </li>
</ul>
<ul>
<li>10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  </li>
</ul>
<ul>
<li>Flexible Shift Hours </li>
</ul>

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