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<h3>Job Description</h3>
Job Description
Responsibilities
This position will cover our Culver Park and White Spruce offices, and may be asked to cover other sites as needed.
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Description
Position Summary The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service.

Qualifications
 Education:
<ul>
<li>High School Diploma or equivalency; Associate’s degree preferred</li>
</ul>
 Certifications &amp; Licenses:
<ul>
<li>None</li>
</ul>
 Experience:
<ul>
<li>1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience.</li>
</ul>
 Skills:
<ul>
<li>Experience with Microsoft Suite, Chrome, Internet Explorer.</li>
<li>Experience with Electronic Health Records.</li>
<li>Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need.</li>
</ul>

Essential Duties and Responsibilities
<ul>
<li>Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates.</li>
<li>Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs.</li>
<li>Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs.</li>
<li>Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education.</li>
<li>Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed.</li>
<li>Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary.</li>
<li>Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times.</li>
<li>Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages.</li>
<li>Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits.</li>
<li>Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed.</li>
<li>Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness.</li>
<li>Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds.</li>
<li>Perform all other duties as assigned.</li>
</ul>

Work Environment
<ul>
<li>Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces.</li>
<li>Must be able to work nights and weekends as departmental needs arise.</li>
</ul>

Travel Requirements
<ul>
<li>None</li>
</ul>
Core Competencies
<ul>
<li>Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. </li>
<li>Judgment &amp; Decision-Making: Provides thoughtful input into operational and program decisions.</li>
<li>Accountability &amp; Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.</li>
<li>Teamwork &amp; Collaboration: Builds effective working relationships across teams, departments, and the community.</li>
<li>Problem-Solving &amp; Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.</li>
</ul>

Knowledge, Skills, and Abilities
<ul>
<li>Delivers high-quality customer service with professionalism and cultural sensitivity.</li>
<li>Actively listens and communicates clearly across diverse populations.</li>
<li>Maintains confidentiality and handles sensitive information with discretion.</li>
<li>Applies knowledge of clinical and administrative standards and institutional policies.</li>
<li>Manages time effectively, prioritizing tasks and meeting deadlines.</li>
<li>Demonstrates community awareness and understanding of the population served.</li>
<li>Projects a professional image and provides leadership when delegating or guiding team efforts.</li>
</ul>

Physical Demands
<ul>
<li>Occasionally required to sit, walk, reach, and handle materials.</li>
<li>May be required to lift or move items up to 25–50 pounds.</li>
<li>Verbal communication</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li>
</ul>

Supervisory Responsibilities
<ul>
<li>None</li>
</ul>
Compliance Responsibilities
As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:
<ul>
<li>Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.</li>
<li>Promptly report any known or suspected violations of compliance/safety standards.</li>
</ul>
These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

Patient Service Representative I

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Patient Service Representative I position in Franklin, LA.
 
JOB SUMMARY:
Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel.
 
JOB DUTIES AND RESPONSIBILITIES:
<ul>
<li>Interviews patients and verifies the accuracy of demographic information each visit</li>
<li>Obtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profile</li>
<li>Obtains appropriates signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc.</li>
<li>Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet)</li>
<li>Inputs all demographic and financial information into the Organizations Patient Management System</li>
<li>Informs the patients of his/her sliding fee percentage based on the approved sliding fee discount scales</li>
<li>Collect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of service</li>
<li>Collect and post all private pay payments on account</li>
<li>Post all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)</li>
<li>Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to.</li>
<li>Accounting Assistant at the end of day</li>
<li>Schedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow up referral)</li>
<li>Answer all incoming telephone calls</li>
<li>Check phone voice messages and email (twice daily) once in the a.m. and p.m.</li>
<li>Return all calls left on voicemail within 48 hours</li>
<li>Distribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc.</li>
<li>Distribute a healthcare questionnaire for patients to complete on every visit</li>
<li>Have patient sign authorization release form for every facility they visited</li>
<li>Call patients to remind them of upcoming clinic appointments</li>
<li>Reminding all new patients to bring completed behavioral health packet</li>
<li>Completes daily statistical report and submits to supervisor</li>
<li>Assist patients with account information and account balance</li>
<li>Attend monthly staff meeting</li>
</ul>
 
QUALIFICATIONS
 
Education/Experience:
 
<ul>
<li>High school diploma or GED</li>
<li>2 year experience within a doctors office or hospital environment and background knowledge of medical terminology preferred but not required</li>
<li>Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds</li>
<li>Licensure or ability to obtain licensure when background credentials warrant</li>
</ul>
 
Communication Ability:
 
<ul>
<li>Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information</li>
<li>Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public</li>
</ul>
 
Math Ability:
 
<ul>
<li>Basic math skills</li>
</ul>
 
Reasoning Ability:
 
<ul>
<li>Skill in analyzing situations accurately and taking effective action</li>
<li>Skill in time management</li>
</ul>
 
Computer Skills:
 
<ul>
<li>Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet</li>
<li>Education/training or work experience in computer basics and data entry a must</li>
<li>Skill in utilizing computers, data entry, output, etc. in generating reports</li>
<li>Ability to utilize the EHR/PM system</li>
</ul>
 
Professional Skills:
 
<ul>
<li>Skill in organizing work, making assignments, and achieving goals and objectives</li>
<li>Knowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient care</li>
<li>Ability to multi-task and work effectively in a high-stress and fast-moving environment</li>
<li>Ability to be culturally sensitive and effective when working with ethnically diverse populations</li>
<li>Ability to establish and maintain quality control standards</li>
<li>Ability to organize and integrate organizational priorities and deadlines</li>
<li>Ability to work harmoniously with professional and non-professional personnel</li>
<li>Ability to seek out new methods and principles and be willing to incorporate them into existing practices</li>
</ul>
 
 
Benefits Package:
<ul>
<li>Medical, Vision and Dental Health Insurance</li>
<li>Accidental Insurance</li>
<li>Critical Illness Insurance</li>
<li>Long Term Benefits</li>
<li>Short Term Benefits</li>
<li>Free Life Insurance</li>
<li>401K Plan Benefits</li>
<li>Paid Vacation</li>
<li>Paid Sick Time</li>
<li>Set Schedule</li>
<li>No Weekends</li>
<li>National Health Service Corps Site</li>
<li>11 paid holidays</li>
<li>Family-Friendly Work Environment</li>
<li>Eligible for Student Loan Forgiveness through Federal and State Programs</li>
</ul>
 
Eligibility Requirements: 
 
<ul>
<li>All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.</li>
</ul>
 
 **Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.**

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:
<ul>
<li>Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.</li>
<li>Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services. </li>
<li>Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs. </li>
</ul>
OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other. 
VISION
Communities where everyone has an opportunity for a successful life.
MISSION
The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.
KEY BELIEFS
<ul>
<li>Integrity—We treat all people with dignity and respect.</li>
<li>Compassion—We believe working compassionately with people enriches all.</li>
<li>Inclusion—We are inclusive and advocate for diversity.</li>
<li>Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.</li>
<li>Innovation—We embrace opportunities to learn, grow and make wise choices.</li>
</ul>
COMPETITIVE BENEFITS PACKAGE:
● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Eleven Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●
*Employment is contingent upon successfully completing our onboarding requirements, including, but not limited to, criminal background checks, drug screenings, Department of Health and Human Services background checks, and other relevant background checks and background information. 
 
 
Patient Service Representative 1 (PSR1)
Full-Time Monday-Friday 8AM to 5PM
Bilingual (Spanish/English) preferred and incentive offered 
 
Areas of Responsibility:Represent the agency in a positive manner through telephone and personal contact with program participants, staff, and the general public; provide support to Customer Service Supervisor and department staff.
Major Duties:
<ol>
<li>Answer a multi-line telephone system timely and efficiently and show exceptional courtesy to all callers.</li>
<li>Determine the needs of callers and refer to appropriate staff and/or to other community resources.</li>
<li>Schedule patient appointments according to availability on schedule.</li>
<li>Record and relay messages via the Electronic Medical Record system.</li>
<li>Expedite voice mail.</li>
<li>Send, receive, log-in and distribute faxes to appropriate departments.</li>
<li>Maintain a positive attitude towards clients and staff.</li>
<li>Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures. </li>
<li>Acquire knowledge of programs to assure accurate responses to questions.</li>
<li>Enter data for spreadsheets, databases and perform word processing as assigned.</li>
<li>As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the Western Nebraska Communities we serve.</li>
<li>Perform other duties as assigned</li>
</ol>
Working Conditions:
<ul>
<li>Public interaction 90%, 10% training, meetings, and community interaction.</li>
<li>Work requires the ability to meet tight deadlines and at times fast paced. </li>
<li>Flexible work hours as needed.</li>
<li>Long periods of sitting in a chair.</li>
</ul>
 
Physical Requirements:
<ul>
<li>Operate office machines.</li>
<li>Occasional lifting and carrying of up to ten pounds.</li>
<li>Must regularly talk, hear, and have close vision ability or with correction. </li>
</ul>
 
Minimum Qualifications:

Grade 1:
<ol>
<li>High School Diploma or GED required.</li>
<li>Preference given to those able to communicate effectively in English and in Spanish. Applicable screening will occur for additional compensation. </li>
<li>One year’s experience as receptionist or similar office/clerical duties preferred.</li>
<li>One year’s computer experience in data entry and word processing required.</li>
<li>Excellent customer service skills required.</li>
<li>Ability to multitask in a busy environment. </li>
<li>Physically and mentally able to perform required duties.</li>
</ol>

Grade 2: 
<ol>
<li>Meet minimum qualifications above plus.</li>
<li>Two years’ experience in customer service OR operation of multi-line telephone system.</li>
</ol>
Grade 3:
<ol>
<li>Meet minimum qualifications above plus.</li>
<li>Five years’ experience in customer service OR operation of multi-line telephone system.</li>
</ol>
 
"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law."

Patient Service Representative 1

<h3>Job Description</h3>
Job Description
Premier is looking for a Patient Service Representative to work at our Aston, Media, Glen Mills and Wilmington Offices!
At Premier, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
<ul>
<li>Competitive Health &amp; Welfare Benefits</li>
<li>Monthly $43 stipend to use toward ancillary benefits</li>
<li>HSA with qualifying HDHP plans with company match</li>
<li>401k plan after 6 months of service with company match (Part-time employees included)</li>
<li>Employee Assistance Program that is available 24/7 to provide support</li>
<li>Employee Appreciation Days</li>
<li>Employee Wellness Events</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival.</li>
<li>Answers all incoming calls in a timely manner and accurately supplies requested information to callers; relays written or verbal messages as needed.</li>
<li>Instructs patients in completion of medical history and other patient information forms and makes any necessary corrections to the patient's account as needed.</li>
<li>Obtains accurate and complete demographic and insurance information from patients and collects required financial contract/consent form(s), as well as reviews patients and guarantors’ information assuring all necessary documents are populated, completed, and signed correctly. Ensures all required authorizations and/or referrals are attached to patient appointments for that date of service.</li>
<li>Identifies and collects co-payments, co-insurances, and past-due account balances.</li>
<li>Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the Practice Billing Department.</li>
<li>Evaluates patient financial status and establishes payment plans as needed based upon authority levels.</li>
<li>Accurately completes and interprets insurance and benefits verification. Notifies patients, designated family member(s), physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.</li>
<li>Scans all new or updated patient information into the EMR system (including but not limited to photo ID, insurance cards, referrals, and patient paperwork).</li>
<li>Schedules follow-up appointments and notifies patient if service requires an authorization or referral, and sends the request to PCP in a timely manner.</li>
<li>Maintains general knowledge of insurance plans accepted by Premier.</li>
<li>Records all record requests in the system and reviews HIPAA requirements and patient Medical Record Request form prior to the release of patient information to any person other than the verified patient.</li>
<li>Communicates with patients in the lobby if physician or provider is running behind schedule.</li>
<li>Reviews and prepares charts for the following day according to the practice schedule.</li>
<li>Maintains a secure and accurate cash drawer, daily balances the cash drawer, and closing batch.</li>
<li>Protects patients’ rights by maintaining the confidentiality of personal and financial information; maintains patient confidentiality consistent with HIPAA requirements.</li>
<li>Maintains a clean and organized front office workspace.</li>
<li>Follows established Front Office SOPs.</li>
<li>Follows all practice/site-specific protocols pertaining to this job description.</li>
<li>Other duties as assigned.</li>
</ul>
EDUCATION
<ul>
<li>High school diploma/GED or equivalent working knowledge experience preferred.</li>
</ul>
EXPERIENCE
<ul>
<li>Minimum of one-two years of patient registration/front office experience in a medical or healthcare setting.</li>
<li>Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems. Allscripts Pro Suite or another Electronic Medical Records experience is highly preferred.</li>
<li>Must be able to communicate effectively with physicians, staff members, patients, and the public and be capable of establishing good working relationships with both internal and external stakeholders.</li>
<li>Previous experience in collecting money is preferred.</li>
</ul>
KNOWLEDGE
<ul>
<li>Knowledge of insurance rules and regulations including eligibility and referral requirements.</li>
<li>Able to verify the eligibility of each payer, per patient according to defined parameters.</li>
<li>Knowledge of medical terminology and HIPAA Guidelines.</li>
<li>Knowledge of computer systems.</li>
<li>Knowledge of safety requirements within the department</li>
</ul>
SKILLS
<ul>
<li>Skill in customer service.</li>
<li>Skill in communicating effectively with physicians, staff, and the public.</li>
<li>Skill in establishing good working relationships with both internal and external stakeholders.</li>
</ul>
ABILITIES
<ul>
<li>Ability to maintain patient confidentiality in accordance with HIPAA Guidelines.</li>
<li>Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.</li>
<li>Ability to demonstrate empathy, concern, good listening skills, and compassion for all patients.</li>
</ul>

<h3>Job Description</h3>
Job Description
Patient Service Representative - Full Time
We are seeking a dependable and customer-focused Patient Service Representative to join our clinical team. This role is essential in providing a welcoming and efficient experience for all patients while supporting smooth daily clinic operations.
Responsibilities:
<ul>
<li>
Greet patients upon arrival and check them in for appointments
</li>
<li>
Verify patient information, insurance details, and update records as needed
</li>
<li>
Answer phone calls, schedule appointments, and assist with patient inquiries
</li>
<li>
Manage patient flow and maintain accurate records in the clinic's EMR system
</li>
<li>
Collect co-pays and process payments for services rendered
</li>
<li>
Maintain a clean, organized, and welcoming front office environment
</li>
<li>
Collaborate with medical staff to support smooth patient care processes
</li>
<li>
Perform basic office duties such as filing, faxing, and mailing documents
</li>
<li>
Ensure compliance with HIPAA and clinic policies
</li>
</ul>
Schedule: Full-time, Monday-Friday with 8-hour shifts. Must be comfortable working until 6:00pm when needed.
Requirements:
<ul>
<li>
Strong customer service skills and ability to create a welcoming atmosphere
</li>
<li>
Ability to work with diverse patient populations
</li>
<li>
Active BLS certification (required)
</li>
<li>
Basic computer skills; EMR experience preferred but not required
</li>
<li>
Comfortable completing required health screens
</li>
</ul>
Pay Rate: Up to $21/hr depending on experience and tenure.
Nice to Have:
<ul>
<li>
Experience with Epic or other EMR systems
</li>
<li>
Previous healthcare or front desk experience
</li>
</ul>
If you are detail-oriented, compassionate, and looking to grow in a clinical setting, we encourage you to apply!
For California Applicants:
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Company DescriptionHere at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine. Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us? 
<h3>Company Description</h3>
Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

<h3>Job Description</h3>
Job DescriptionPatient Service Representative - San Marcos, CA Location: Primary site in San Marcos, with occasional assignments in Oceanside, Carlsbad, Escondido, and Rancho Bernardo based on clinic needs Schedule: Full-time, 40 hours/week Shift Availability: Must be available between 6:30 AM - 10:30 PM, weekends required Pay: $24/hour with growth potential upon permanent conversion Employment Type: Temporary-to-hire About the Role: LHH is proud to partner with a nationally respected healthcare organization to hire a Patient Service Representative for its San Marcos clinic. This is a gateway opportunity to build a career in healthcare while supporting patients in a fast-paced, compassionate environment. Key Responsibilities:
<ul>
<li>Greet and check in patients with professionalism and empathy</li>
<li>Schedule appointments and manage patient flow</li>
<li>Verify insurance, collect co-pays, and maintain accurate records</li>
<li>Answer multi-line phones and assist with inquiries</li>
<li>Ensure compliance with HIPAA and clinic protocols</li>
</ul>
What We're Looking For:
<ul>
<li>Minimum 2 years of customer service experience</li>
<li>Strong communication and multitasking skills</li>
<li>Reliable transportation to travel between clinic locations as needed</li>
<li>Comfort working flexible shifts, including weekends</li>
</ul>
Why This Role Stands Out:
<ul>
<li>Primary location in San Marcos, with exposure to multiple clinics</li>
<li>Opportunity for long-term growth and permanent placement</li>
<li>Work in a dynamic healthcare setting where your contributions matter</li>
<li>Gain immediate experience in front office operations</li>
</ul>
Pay Details: $24.00 per hour Search managed by: Nicolette Suskauer Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.lhh.com/us/en/candidate-privacy" target="_blank">https://www-uat.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Are you doing what you love? We are! Employees of Pacific Neuropsychiatric Specialists (PNS), are important members of a team effort. We hope that employees will find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support a healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth. We are seeking a motivated and like-minded Patient Service Representative that has a passion for providing top of the line customer service. The ideal candidate will possess clear goals of working as a full treatment team member with other medical professionals and advancing within our culture in the fast-paced and exciting field of mental health! Key Responsibilities: 
<ul>
<li>Schedules appointments with the appropriate provider and time/location slot, utilizing appropriate scheduling protocol.</li>
<li>Routes calls to the appropriate extension, ability to take messages and enter as a task.</li>
<li>Utilizes all electronic systems and internet access to obtain necessary patient information effectively and appropriately.</li>
<li>Collects and compiles accurate information for electronic records to perform clerical and scheduling duties accurately and efficiently.</li>
<li>Demonstrates ability to maintain accurate, legally sound, and complete records.</li>
<li>Interfaces with appropriate medical staff to ensure a cohesive working relationship in providing patient care services.</li>
<li>Enters notes/special instructions needed for scheduling in the electronic medical record.</li>
<li>Completes accurate documentation of informed consent with patients for visits as needed.</li>
<li>Confirms the patients insurance provider and either obtain prior authorization or communicates the need for prior authorization to appropriate parties as needed.</li>
<li>Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.</li>
<li>Assists other members of the department as needed.</li>
</ul>
 Required Skills and Qualifications: 
<ul>
<li>Must be bilingual in both English and Spanish.</li>
<li>High School Diploma required. College or college-equivalent education is preferred.</li>
<li>Previous experience with scheduling, phone operator, and working in a medical facility.</li>
<li>Must be friendly, outgoing, people-oriented.</li>
<li>Excellent communication skills, both written and oral.</li>
<li>Telephone and computer skills are a must.</li>
<li>Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.</li>
<li>Intermediate math and computer skills.</li>
<li>Must be able to interact with all levels of staffing in a professional manner.</li>
<li>Strong customer skills required.</li>
</ul>
 Compensation and Benefits: 
<ul>
<li>PNS offers a competitive compensation package including; Medical, dental, and paid time off.</li>
<li>Hourly Rate - $23.00</li>
</ul>

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