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<h3>Job Description</h3>
Job Description
About RethinkFirst&nbsp;
RethinkFirst is a leading behavioral health technology company working to make mental wellness, education, and support accessible and scalable. Through our suite of cloud-based platforms—including RethinkEd, RethinkCare, and RethinkBH—we serve educators, employers, and providers with tools that deliver measurable, inclusive outcomes.&nbsp;
We're on a mission to make behavioral health more effective, equitable, and human. Are you ready for your next opportunity to make an impact?&nbsp;The Website Digital Operations Manager&nbsp;is&nbsp;a vital role within the Marketing team.&nbsp;You’ll&nbsp;be responsible for&nbsp;overseeing the day-to-day operations and technical aspects of Rethink web properties&nbsp;with the goals of enhancing brand visibility, engaging target audiences, and supporting demand generation.&nbsp;
Day-to-day, this role involves managing website content, ensuring technical performance, and implementing strategies to enhance user engagement and conversion rates. The ideal candidate will have a strong background in website management, excellent technical skills, and a passion for creating seamless and user-friendly online experiences.&nbsp; Responsibilities:
<ul>
<li>
Oversee the daily operations of the Rethink family of websites, as you manage and coordinate website updates, including content and design changes&nbsp;
</li>
</ul>
<ul>
<li>
Collaborate with PMM, design, SEO, demand generation, and development, to make sure website goals and&nbsp;objectives&nbsp;are met&nbsp;
</li>
</ul>
<ul>
<li>
Translate page designs into detailed build requirements for developers&nbsp;
</li>
</ul>
<ul>
<li>
Develop and implement testing and personalization strategies to improve user engagement and conversion rates&nbsp;
</li>
</ul>
<ul>
<li>
Work with design and development to build a system of reusable components&nbsp;
</li>
</ul>
<ul>
<li>
Stage new pages and updates in the CMS with development support&nbsp;
</li>
</ul>
<ul>
<li>
Conduct regular website audits to meet compliance with industry standards, best practices, and legal requirements&nbsp;
</li>
</ul>
<ul>
<li>
Coordinate with external vendors to&nbsp;maintain&nbsp;website stability and security&nbsp;
</li>
</ul>
<ul>
<li>
Make sure website content is&nbsp;accurate, up-to-date, and aligned with the Rethink brand identity systems&nbsp;
</li>
</ul>
<ul>
<li>
Maintain the content management system, keeping it up-to-date and organized&nbsp;
</li>
</ul>
<ul>
<li>
Develop a QA process to preserve the accuracy and integrity of published content&nbsp;
</li>
</ul>
<ul>
<li>
Monitor website traffic and performance metrics,&nbsp;identifying&nbsp;areas for improvement&nbsp;
</li>
</ul>
<ul>
<li>
Stay informed about AEO/GEO/SEO developments, and implement changes in line with best practices&nbsp;
</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>
Bachelor's degree and 8+ years of work experience in website management, or a similar role at a SaaS company&nbsp;
</li>
</ul>
<ul>
<li>
You thrive in a fast-paced startup environment, working hands-on, and appreciate variety in your day&nbsp;
</li>
</ul>
<ul>
<li>
You’re&nbsp;known for excellent collaboration skills, and keen attention to detail (you often notice errors that others miss)&nbsp;
</li>
</ul>
<ul>
<li>
Your fellow team members love your project management skills, with and ability to prioritize tasks and manage multiple projects simultaneously&nbsp;
</li>
</ul>
Technical Skills We Prioritize:
<ul>
<li>
Knowledge of development, design, security, privacy, and maintenance best practices&nbsp;
</li>
</ul>
<ul>
<li>
Experienced in managing multiple web properties&nbsp;
</li>
</ul>
<ul>
<li>
Ability to analyze website metrics and make data-informed decisions&nbsp;
</li>
</ul>
<ul>
<li>
Familiarity with website performance optimization techniques&nbsp;
</li>
</ul>
<ul>
<li>
At ease integrating solutions like 6sense, Qualified,&nbsp;OneTrust, HubSpot, and more&nbsp;
</li>
</ul>
<ul>
<li>
Testing and personalization experience (VWO, Optimizely, or Mutiny a plus)&nbsp;
</li>
</ul>
<ul>
<li>
Knows WordPress inside out (VIP and&nbsp;Elementor&nbsp;experience is a plus); confident building pages in WordPress using the blocks editor&nbsp;
</li>
</ul>
<ul>
<li>
Good understanding of AEO/GEO/SEO best practices and insatiably curious about AI-first search&nbsp;
</li>
</ul>
<ul>
<li>
Previous&nbsp;experience migrating to a system of reusable components is a plus&nbsp;
</li>
</ul>
<ul>
<li>
No candidate&nbsp;possesses&nbsp;all the required qualifications, so we encourage you to apply.&nbsp;
</li>
</ul>
Our commitment to an inclusive workplace&nbsp;
RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Accommodations are available for applicants with disabilities.&nbsp;
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Website Digital Operations Manager

<h3>Job Description</h3>
Job Description

Marketing &amp; Brand Operations Manager
Nautilus Homes Sarasota, FL
About Us
Nautilus Homes is a thriving, design-forward luxury home builder based in Sarasota, Florida. We are expanding rapidly, driven by a leadership team in its prime and a reputation for excellence in coastal architecture, construction innovation, and client experience.
Nautilus Custom Homes is a second-generation, family-owned, award-winning luxury waterfront home builder in Sarasota, Florida. Awarded the 2022 American Institute of Architects Florida Builder of the Year award, along with national recognition for various projects, including Home of the Year for North America. We are poised to continue our exponential growth. If you would like to be a part of this award-winning team, please see below. 
We believe our employees are our greatest asset, maintaining a medium-sized staff of exceptional people. 
Learn more at: <a href="https://nautilus-homes.com/" target="_blank">https://nautilus-homes.com/</a>
Role Overview
We are seeking a Marketing &amp; Brand Operations Manager to take full ownership of our marketing execution and cultural brand expression, who blends strategic marketing leadership with a refined visual aesthetic. You will act as an Art Director, Brand Strategist, Project Manager, and Event Planner - someone who not only manages campaigns but curates the entire Nautilus experience across every touchpoint.
Key Responsibilities
<ul>
<li>Lead the full scope of Nautilus Homes' marketing initiatives - from brand storytelling and content creation to events, PR, and digital strategy.</li>
<li>Act as the brand's artistic and creative director, ensuring every visual and written element aligns with our high design standards.</li>
<li>Manage relationships with top-tier marketing firms and creative vendors.</li>
<li>Plan and execute brand events, community engagements, and cultural experiences that strengthen our local presence.</li>
<li>Oversee all communications, including social media, newsletters, press releases, and client materials.</li>
<li>Maintain brand consistency across all platforms and touchpoints.</li>
<li>Track marketing performance, ROI, and budget allocations with discipline.</li>
<li>Support sales efforts through collateral development and lead generation strategies.</li>
</ul>
Qualifications
<ul>
<li>5+ years of progressive experience in marketing, brand management, or creative direction (luxury, design, or construction experience preferred).</li>
<li>Proven ability to balance creative vision with business strategy - thinking like both a designer and a marketer.</li>
<li>Strong visual sensibility and experience approving or directing creative work.</li>
<li>Excellent project management, communication, and leadership skills.</li>
<li>Proficiency in tools such as Monday.com, OneDrive, and major social platforms.</li>
<li>Local presence in Sarasota or willingness to relocate (relocation assistance may be considered).</li>
<li>Enthusiasm for architecture, design, and storytelling through visual and experiential mediums.</li>
</ul>
What We Offer
<ul>
<li>Insurance allowance </li>
<li>Simple IRA with generous employer match </li>
<li>Paid vacation, sick time, and holidays </li>
<li>Competitive salary based on experience </li>
<li>Leadership training and growth opportunities</li>
</ul>
How to Apply
If you're a creative strategist with the eye of an art director and the discipline of an operations leader, we'd love to hear from you. Please submit your resume, cover letter, and salary requirements to be considered.
Nautilus Homes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 Job Posted by ApplicantPro

Marketing & Brand Operations Manager

<h3>Job Description</h3>
Job Description
What you will be doing:  
The Sr. Manager, HR Operations, will be responsible for driving the efficiency and excellence of our HR operations. Lead key HR operational processes including HR data management, with a strong focus on analytics/reporting, compliance, benefits strategy, and execution. 
Partners with other members of the HR team, employees, and stakeholders to ensure an outstanding employee experience. 
Requirements: 
<ul>
<li>Expertise with various US health benefit models including partial and full self-funding</li>
<li>HRIS systems expertise (ADP currently)</li>
<li>Global HR operations expertise with exceptional communication, partnering and continuous improvement mindset</li>
</ul>
Compensation range: $125,000 - $150,000
Other compensation: Performance bonus eligible 
The actual salary offer to the successful candidate will be based on job-related education, training, licensure, certifications, related experience and other related factors.
This is a hybrid position with an average of two days/week in the Danvers, MA office
 
A pioneer in voluntary collective licensing, CCC is a leading information solutions provider to organizations around the world. CCC works to advance copyright, accelerate knowledge, and power innovation. CCC helps organizations harness the power of data, AI, and machine learning to drive strategic decision-making, grow their businesses, and gain competitive advantage.
When you join CCC, you become part of a dynamic organization strengthened by our community. We care about our team members and clients. We strive to create advanced technology in a vibrant, innovative culture. CCC provides excellent benefits.
CCC is an Equal Opportunity, Individuals with Disabilities and Protected Veterans Affirmative Action Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and/or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and/or veteran status, and any other characteristic protected by applicable law. 
If you need accommodation for any part of the employment process because of disability, please email our HR Department and let us know the nature of your request.

Sr. Manager, HR Operations

<h3>Job Description</h3>
Job Description
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
<ul>
<li>Lead Global Logistics Operations: Oversee end-to-end logistics activities across regions, ensuring achievement of KPIs and SLAs for all service areas, including asset management, last mile delivery, and remote warehouse operations. </li>
<li>Drive Operational Excellence: Ensure exceptional performance in global logistics functions, including inbound/outbound shipments, inventory management, reverse logistics, e-waste, asset tracking, and compliance with international shipping standards and regulations. </li>
<li>Manage Stakeholder Relationships: Cultivate and maintain strong partnerships with global clients, vendors, and internal teams. Represent operations in cross-functional meetings and drive alignment, with a focus on CSAT and service quality. </li>
<li>System Oversight &amp; Process Management: Monitor and maintain logistics operational systems, manage global work queues, ensure data integrity across platforms, and oversee remote warehouse management systems. </li>
<li>Best Practices &amp; Team Development: Develop, implement, and share global best practices. Manage team performance, oversee hiring, training, development, and scheduling for international staff, including large format team supervision and remote teams. </li>
<li>Safety &amp; Compliance: Implement and enforce safety protocols and compliance standards across all global logistics sites, including adherence to global shipping standards. </li>
<li>Performance Reporting: Compile, analyze, and present performance data to leadership. Identify trends, recommend improvements, and report on CSAT metrics and asset utilization. </li>
<li>Service Area Supervision: Supervise core logistics service areas, support operations, and guide regional service leads, including oversight of last mile delivery and remote warehouse teams. </li>
<li>Project Management: Lead or support additional global logistics projects as assigned by management, including initiatives related to asset management, last mile delivery, and remote warehouse optimization. </li>
</ul>
KEY RESPONSIBILITIES:
<ul>
<li>Global People Leadership: Proven ability to lead, develop, and inspire diverse teams across multiple regions. Skilled in fostering engagement and growth. </li>
</ul>
<ul>
<li>Stakeholder Management: Builds trust and strong relationships with global customers, partners, and internal teams. Maintains high standards and consistently prioritizes stakeholder interests. </li>
<li>Process Optimization: Detail-oriented, hands-on leader who drives continuous improvement and operational excellence across international logistics operations, including asset management, last mile delivery, and remote warehouse management. </li>
</ul>
KPI-Driven &amp; SOP Management
<ul>
<li>KPI-Driven Leadership: Champion a culture of accountability by setting, monitoring, and achieving key performance indicators (KPIs) across all logistics functions. Ensure that operational goals are clearly defined, tracked, and communicated to teams, driving continuous improvement and alignment with business objectives. </li>
</ul>
<ul>
<li>SOP Development &amp; Enforcement: Design, implement, and maintain comprehensive Standard Operating Procedures (SOPs) for all core logistics processes. Regularly review and update SOPs to reflect best practices, regulatory changes, and operational learnings. Train teams on SOP adherence to ensure consistency, quality, and compliance across global operations. </li>
</ul>
<ul>
<li>Performance Analysis &amp; Feedback: Utilize data-driven insights to assess team and process performance against established KPIs and SOPs. Provide actionable feedback, coaching, and support to drive improvements and close performance gaps. </li>
</ul>
<ul>
<li>Continuous Improvement: Lead initiatives to refine KPIs and SOPs, leveraging stakeholder input and operational data. Foster a culture of innovation and excellence by encouraging teams to identify and implement process enhancements. </li>
</ul>
ESSENTIAL CRITERIA:
<ul>
<li>Experience: 5+ years in global logistics and operations management, with a track record of leading international teams and operations, including asset management, last mile delivery, and remote warehouse supervision. </li>
</ul>
<ul>
<li>Methodologies: Expertise in Lean methodologies, process improvement, international service management, and global shipping standards. </li>
</ul>
<ul>
<li>Skills: Exceptional communication, problem-solving, organizational, and interpersonal skills. Ability to work effectively across time zones and manage remote teams. </li>
</ul>
<ul>
<li>Technical Proficiency: Advanced proficiency in Google Workspace, MS Office, Jira, Tableau, and logistics management systems. </li>
</ul>
DESIRABLE CRITERIA:
<ul>
<li>Vendor management experience in a global context </li>
</ul>
<ul>
<li>Bachelor's degree or equivalent industry experience </li>
</ul>
<ul>
<li>Lean 6 Sigma and project management certifications </li>
</ul>
<ul>
<li>Experience with CSAT measurement and improvement </li>
</ul>
<ul>
<li>Familiarity with large format team supervision and remote warehouse management </li>
</ul>
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Pay Range$85,000—$92,000 USD

Global Logistics Operations Manager

<h3>Job Description</h3>
Job DescriptionWelcome to Fi. We’re a passionate team from Square, Google, Peloton, Uber, and more working to transform the pet-human relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of the millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pets feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of dog ownership together. Fi is looking for a Customer Success Operations Manager! The Fi Collar is the most advanced pet tracker on the market. But the experience doesn’t stop there. Our Customer Experience team is on the frontlines—ensuring every pet parent feels supported, every problem gets solved fast, and every interaction builds lasting trust. We’re looking for a Customer Success Operations Manager to elevate how our CX team runs. This role is all about structure, systems, and performance. From workforce planning to Zendesk optimization, you’ll make sure our queues, tools, and people are set up to deliver at the highest level.What You'll Do:
<ul>
<li>Workforce Management: Own staffing models, forecasting, and scheduling to keep us ahead of demand.</li>
<li>Leader on Duty Flows: Run real-time queue management and escalation paths to protect SLAs.</li>
<li>Zendesk Optimization: Improve how we use Zendesk—building workflows, automations, and reporting that scale.</li>
<li>People Management: Manage and develop a team of CX specialists and team leads.</li>
<li>BPO &amp; Vendor Management: Scale operations effectively through BPO partnerships and oversee vendor relationships to maintain quality and efficiency.</li>
<li>Operational PM: Drive structure in meetings, assign ownership in Asana, and ensure follow-through on priorities.</li>
<li>Tooling &amp; Systems: Evaluate, implement, and optimize the platforms that power CX.</li>
<li>CX for Connected Devices: Apply best practices for consumer electronics and/or IoT support, ensuring seamless experiences for hardware and app-based products.&nbsp;</li>
</ul>
What You Bring:
<ul>
<li>5+ years of experience in CX operations, workforce management, or technical support leadership, including managing support teams of 10+.&nbsp;</li>
<li>Proven success with queue design, WFM platforms, and real-time ops management.</li>
<li>Hands-on expertise with Zendesk (or similar CX tools) and the ability to improve how teams use them.</li>
<li>Strong people leadership—you can motivate, coach, and hold teams accountable.</li>
<li>Highly organized and detail-oriented; you can walk into a room, map the players, and create structure fast.A data-driven approach with experience forecasting, building capacity plans, and reporting on KPIs.</li>
</ul>
Why You'll Love Us:
<ul>
<li>Time to Recharge: Flexible PTO to take the breaks you need.</li>
<li>Top-Notch Health Coverage: Full medical, dental, and vision insurance.</li>
<li>Wellness Perks: Free access to One Medical, Kindbody, and Talkspace.</li>
<li>Give Back to the Pups: $500 annual donation to a dog charity of your choice through our BarkBack Program.</li>
<li>Free Fi Membership: Your pup gets a Fi collar, on us.</li>
<li>Love for Friends + Family: Share Fi with your pack through our gifting program.</li>
</ul>
The anticipated base salary range for this position is $80,000–$110,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation. Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Customer Success Operations Manager

<h3>Job Description</h3>
Job Description
This is an in-person management position requiring the individual to be in office a minimum of 2 days a week at our San Leandro location. Will be required to drive and meet with mobile techs and will be provided a company car. Must be able to perform x-rays once a week. Salary Range: $95,000-$102,000
<ul>
<li>Work within the team of Area Managers under the direction of the Director of Operations, and is readily available to address all issues within designated region</li>
<li>Responsible for planning and implementing schedules and staffing within designated region.</li>
<li>Personal supervision of all Radiology staff within designated region</li>
<li>Maintains communication between management and technologists to ensure quality studies under the direction of the radiologist</li>
<li>Conducts staff evaluations on a 90-day and annual basis based on their hire date</li>
<li>Assess employee needs and make recommendations to management on behalf of employees</li>
<li>Responsible for Image quality reviews</li>
<li>Responsible for ordering supplies, equipment and equipment repair within designated region.</li>
<li>Maintains inventory of equipment assigned to designated region</li>
<li>Orient new employees to the company policies and procedures</li>
<li>Assist technologists in solving technical problems</li>
<li>Identifies and corrects problem behaviors through ongoing coaching and counseling</li>
<li>Reviews payroll to ensure productivity and resource control utilizing company metrics</li>
<li>Regularly communicates with dispatch to maintain consistent patient care and turnaround times</li>
<li>Plans and implements strategies and activities consistent with overall aim and requirements of the company</li>
<li>Performs x-rays as needed to cover for vacations, sick calls, or short staffing</li>
<li>Performs other duties as assigned by the Director of Operations</li>
<li>Adheres to health and safety policy, and other requirements relating to care and maintenance of equipment and vehicle. Reports and documents accidents or incidences immediately.</li>
</ul>
#ZR

Area Operations Manager - Radiology

<h3>Job Description</h3>
The Ready-Mix Operations Manager is responsible for overseeing all aspects of ready-mix concrete, pumping, and aggregate operations—including plant production, dispatching, fleet management, and field support. This position ensures operational efficiency, product quality, regulatory compliance, and customer satisfaction while leading a culture of safety and continuous improvement. The ideal candidate is an experienced leader with strong knowledge of concrete production, materials management, and logistics.
Key Responsibilities:
1. Plant &amp; Production Management
<ul>
<li>Manage daily ready-mix concrete and aggregate plant operations to ensure quality, efficiency, and cost control.</li>
<li>Plan and schedule concrete and materials production to meet customer and project demands.</li>
<li>Oversee batching accuracy, mix designs, and raw material inventory.</li>
<li>Coordinate maintenance and repair of batching plants, crushers, conveyors, and other production equipment.</li>
<li>Implement continuous improvement initiatives to increase productivity and reduce downtime.</li>
</ul>
2. Fleet &amp; Driver Management
<ul>
<li>Supervise ready-mix drivers, aggregate haulers, and pump operators to ensure timely, safe, and efficient deliveries.</li>
<li>Manage fleet scheduling, dispatch operations, and route optimization.</li>
<li>Ensure compliance with DOT, FMCSA, and company vehicle safety policies.</li>
<li>Oversee preventive maintenance and inspection programs for all trucks and heavy equipment.</li>
</ul>
3. Quality, Safety &amp; Compliance
<ul>
<li>Ensure all operations meet ASTM, ACI, DOT, and local quality standards.</li>
<li>Oversee QA/QC testing and documentation for ready-mix and aggregate materials.</li>
<li>Drive compliance with environmental regulations and sustainability practices.</li>
<li>Lead safety meetings, audits, and corrective actions to maintain a zero-incident culture.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in Construction Management, Civil Engineering, Business, or related field (or equivalent experience).</li>
<li>Minimum of 7–10 years of experience in ready-mix, aggregate, or construction materials operations.</li>
<li>Strong understanding of concrete production, aggregate processing, and pumping operations.</li>
<li>Proven leadership experience managing multiple facilities, teams, and logistics operations.</li>
<li>Working knowledge of batching systems, dispatch software, and ERP systems.</li>
<li>Excellent organizational, problem-solving, and communication skills.</li>
<li>OSHA 30 and/or MSHA certification preferred.</li>
<li>Valid driver’s license with clean driving record</li>
</ul>

Ready Mix Operations Manager

<h3>Job Description</h3>
Job DescriptionWe are seeking an in-person, hands-on Outbound Call Center Manager who thrives in a fast-paced, start-up environment and leads by example. This role is responsible for managing and scaling our outbound call center team, overseeing daily operations, and driving high performance across outbound calls, inbound support, scheduling, and confirmations.The ideal candidate is a Service Titan expert, a strong communicator, and highly KPI-driven, with the ability to build a positive team culture while consistently achieving performance goals. All leads will be provided. This is a Full-time, onsite position located in Phoenix, AZ.You Will:
<ul>
<li>Lead day-to-day call center operations: outbound calling, lead management, dispatch coordination, and confirmation calls.</li>
<li>Hire, train, and coach a high-performing team of representatives and dispatchers.</li>
<li>Set, monitor, and enforce individual and team KPIs; implement incentive and accountability systems.</li>
<li>Develop and refine scripts, talk tracks, and scheduling workflows to maximize conversion and performance.</li>
<li>Partner with field operations and leadership to ensure smooth job scheduling and customer coordination.</li>
<li>Serve as a working manager—take calls, handle escalations, and step in as needed.</li>
<li>Oversee Service Titan CRM administration: call flow setup, reporting dashboards, performance tracking, and implementation support.</li>
<li>Foster a positive, energetic, and incentive-based team culture that balances customer service with hitting metrics.</li>
</ul>
You Bring
<ul>
<li>Experience managing an outbound call center or inside sales team (home services or water treatment preferred).</li>
<li>Hands-on leadership style—you lead by example and aren’t afraid to jump on the phones.</li>
<li>Strong CRM experience (Service Titan preferred); familiarity with Dialpad or similar tools a plus.</li>
<li>Proven ability to motivate, train, and retain top-performing team members.</li>
<li>Data-driven, KPI-focused, and process-oriented.</li>
<li>Excellent communicator with strong time management and conflict resolution skills.</li>
<li>Thrives in a startup environment — comfortable operating with autonomy, building processes, and creating structure from scratch.</li>
<li>Must pass pre-employment background check and drug test.</li>
<li>Eligible to legally work in the United States.</li>
</ul>
What We Offer:A rare opportunity to join a new team from the ground up and play a key role in shaping its success.Direct collaboration with senior leadership, with a voice in building processes, culture, and strategy.The ability to grow into a leadership role that matches your skills and ambitions as the company scales.Medical, dental, and vision insurance.Paid time off and company holidays.Ongoing training, coaching, and support to ensure your success.A fun, high-energy, performance-driven environment where your impact is visible. A1 Home Solutions (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Operations Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Lead with Purpose. Grow with Sprague.
 Are you ready to take the next step in your leadership journey with a company that’s redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team based in Denver, CO. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference.
 
What you'll do:
<ul>
<li>Train technicians to locate, identify, destroy, control, and repel pests</li>
<li>Review routing and scheduling for improvements to efficiency</li>
<li>Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken</li>
<li>Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service</li>
<li>Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work</li>
<li>Travel throughout the branch territory, from San Francisco bay area, to Modesto, Stockton, Santa Rosa, and Sacramento</li>
</ul>
What we do at Sprague:
 
Pests pose a serious threat to public health and our world’s food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague’s highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint.
 
Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.
 
What you’ll get working here:
<ul>
<li>Salary: $78,000-85,000 per year plus annual bonus</li>
<li>A take-home service vehicle with gas card</li>
<li>Company-provided phone, laptop, uniforms, and safety equipment</li>
<li>On-the-job training and licensing</li>
<li>Pride in your work and the Sprague mission</li>
<li>A supportive team environment based on family values</li>
<li>Unlimited growth opportunities, with tuition assistance and leadership training</li>
</ul>
Benefits:
<ul>
<li>Health, Vision, Dental Insurance within 30 days of hire</li>
<li>401K after 1 year, with 100% match up to 3% plus 50% match up to 6%</li>
<li>Paid time off: Personal time available day 1, holiday and vacation time after 90 days</li>
<li>Childcare assistance and college savings plan</li>
</ul>
 
 
Note: The Denver Branch serves all of Colorado, plus Moab, UT and parts of Wyoming. This position will require travel throughout the service territory, including overnights a few times per month. 
Requirements:
Must haves for this job:
<ul>
<li>High school diploma or equivalent</li>
<li>Valid Driver’s License and Satisfactory Motor Vehicle Record</li>
<li>Attention to detail and high standards of work quality</li>
<li>Hunger for knowledge and professional development</li>
<li>Competitive approach to both individual and team performance</li>
<li>Willingness to travel throughout entire service territory</li>
</ul>
Nice to haves for this job:
<ul>
<li>3+ years' experience in pest management</li>
<li>2+ years’ experience in managing people and business operations</li>
<li>1+ years’ experience in customer service, retail, food service, or hospitality</li>
<li>Pest control, industrial, or safety certifications</li>
</ul>
Pre-Hire Screening Requirements:
<ul>
<li>5+ years Satisfactory Motor Vehicle Record</li>
<li>Criminal Background Check: Federal, State, County</li>
<li>Education &amp; Employment Verification</li>
<li>DOT Physical with 5-Panel Drug Screen</li>
</ul>
 
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
 
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
Detailed Job Description:
 
Position Summary
Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others.
 
Essential Duties and Responsibilities
<ul>
<li>Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken.</li>
<li>Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients.</li>
<li>Review routing and scheduling for improvements to efficiency.</li>
<li>Perform Quality Assurance audits at client sites.</li>
<li>Coach Service personnel to achieve performance goals.</li>
<li>Communicate and train technicians on new programs, processes and equipment.</li>
<li>Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc.</li>
<li>Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests’ biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems.</li>
<li>Assist in maintaining and monitoring inventory of supplies within standards</li>
<li>Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met.</li>
<li>Prepare client bids for special services, including fumigations and bird work.</li>
<li>Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required.</li>
<li>Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services.</li>
<li>Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair.</li>
<li>Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily.</li>
<li>Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing.</li>
<li>Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times.</li>
</ul>
Qualifications and Requirements
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Knowledge, Skills and Abilities
<ul>
<li>Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures.</li>
<li>Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.</li>
<li>Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.</li>
<li>Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.</li>
<li>Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.</li>
<li>Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes.</li>
<li>Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, &amp; take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.</li>
<li>A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.</li>
<li>Is able to successfully grasp new materials and pass state licensing exams and requirements.</li>
<li>Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail.</li>
<li>Behaves in accordance with Sprague’s Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures.</li>
</ul>
Education and/or Experience
<ul>
<li>Stable job history with experience in a physically demanding job</li>
<li>3+ years' experience in pest management and/or 2+ years’ experience in managing people and business operations and/or 1+ years’ experience in customer service, retail, food service, or hospitality</li>
<li>High school diploma or equivalent (required)</li>
<li>Education and training beyond high school (preferred)</li>
<li>Current pesticide license in all categories (preferred for hire, but will train)</li>
</ul>
Language Skills
Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees.
 
Mathematical Skills
Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents.
 
Reasoning Ability
Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.
 
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate.
 
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

<h3>Job Description</h3>
Job DescriptionReady to make a meaningful impact? &nbsp;At Brighton Jones, we’re a purpose-drive, client-focused team committed to helping individuals live richer lives. As one of the largest RIAs in the nation, we’ve built a culture of continuous growth, collaboration, and community—recognized with 15 consecutive “Best Places to Work” awards including Inc.com’s 2025 list, as well as national honors for community impact.&nbsp;We lead the industry in aligning wealth, passion, and purpose to help our clients thrive. With over $30 billion in assets under advisement, 300+ teammates nationwide, and a dynamic, team-based approach, we’re growing fast—and we’re looking for driven, curious individuals to join our #OneTeam.&nbsp; The Pod Operations Manager plays a pivotal role in building and sustaining connections among the team and orchestrating the employee experience - from culture-building events and celebrations to recruiting and onboarding. They are passionate about supporting teams and creating remarkable experiences for our team members. They manage critical administrative functions while serving as a conduit between Pod Operations and other operational teams. Depending on the size of the office or region, they may also be required to manage other operational support roles. Take our Values in Action Self-Assessment to see how our values align!&nbsp;People Operations &amp; Experience
<ul>
<li>Provide administrative support in planning and executing a wide range of remarkable experiences for the team ranging from volunteering, social events, celebrations, retreats, to personalized gifts for teammates, fostering team member bonding and engagement in support of our culture. </li>
<li>Partner with Seattle Office Manager to leverage our events space for team and client events.</li>
<li>Support Pod Operations team and Managing Director in facilitating weekly team and leadership meetings including setting the agenda, documenting action items, and supporting alignment between the teams and leadership. </li>
<li>Support the People Team and Business Partners with executing our performance and talent development cycle.</li>
<li>Own teammate anniversary and birthday recognition and gifting. </li>
<li>Track and ensure there is follow up and communication around any asks of the team/teammates. </li>
<li>Oversee team member movement, including seating arrangements and location assignments.</li>
<li>Support coordination of summer intern champions and contribute to creating a seamless and impactful intern experience.</li>
<li>Help coordinate new teammate seating and onboarding.&nbsp;</li>
</ul>
Recruiting Support:
<ul>
<li>Partner closely with the centralized recruiting team to drive candidate sourcing, conducting initial pre-screen calls, scheduling interviews and candidate communication. </li>
<li>Partner with the centralized recruiting team to drive campus recruiting and local summer intern hiring.</li>
</ul>
Administrative &amp; Scheduling Support
<ul>
<li>Arrange and coordinate travel logistics, including flights, accommodation, and transportation for team travel and retreats.</li>
<li>Assist the Managing Director and Business Partners with scheduling team and people related meetings/events. </li>
<li>Partner with the Pod Operations Team to ensure appropriate staffing during Client Service peak periods. </li>
<li>Manage HRIS on behalf of the pods they support, including PTO requests, expense tracking and approval, T&amp;E, and spot bonuses, nonexempt timecard review and approval, and provide monthly/quarterly budget reports to Regional Managing Director.</li>
</ul>
Your Experience
<ul>
<li>This role is an in-office, full-time, and exempt position. We are a work from office culture with lots of flexibility</li>
<li>Bachelor’s Degree preferred</li>
<li>4 - 6+ years of professional work experience in people operations; financial services industry is a plus</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) required; Salesforce experience is a plus</li>
<li>Organizational Skills - Effectively prioritize and manage multiple tasks and projects in a fast-paced environment.&nbsp;</li>
<li>Time Management - Plan and organize time for self and others efficiently, ensuring tasks are completed within set timelines.&nbsp;</li>
<li>Takes Initiative - Think and proactively plan and work ahead while being responsive to competing demands and shifting priorities. Able to anticipate needs and provide proactive solutions or proposals.&nbsp;</li>
<li>Attention to Detail - Thoroughly and accurately manage information and tasks while minimizing errors.</li>
<li>Communication Skills - Communicate written and verbal information with precision, efficiency, and accuracy.</li>
<li>Confidentiality - Show discretion, ensure secure handling of sensitive information and maintain high standards of privacy and trust.</li>
</ul>
Compensation:
<ul>
<li>Pay: &nbsp;Pay: $80,000 - $105,00 per year</li>
</ul>
 
<ul>
<li>Benefits: Our benefits package includes, but is not limited to, health care benefits (medical/dental/vision), retirement benefits, paid time off (PTO), holiday flex-days, summer flex-days, company-paid holidays, parental leave, transportation benefits, unlimited volunteer time off, professional, and personal wellbeing stipend, and other fringe benefits.</li>
</ul>
We are committed to building a business where all of our team members genuinely love where they work and are empowered to reach their full potential. We do this by building authentic relationships with one another, learning and growing continuously together, working hard while having lots of fun, and giving back to our community.&nbsp;Brighton Jones is a team founded on equity and respect, and we’re on a mission to help each other, our clients, and global community thrive. We actively foster a compassionate and inclusive culture and are committed to creating a diverse #OneTeam where teammates can show up authentically. &nbsp;To the right individual, we offer very competitive compensation, a robust benefits package, an award-winning culture, and rewarding career growth.&nbsp; Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.&nbsp;

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