field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

Patient Service Representative

<h3>Job Description</h3>
Job Description 
Patient Services Representative - Rheumatology Clinic
 
Granger Medical Clinic has an immediate opening for a bilingual (Spanish speaking) PSR in our Rheumatology department, located at our Holladay clinic.
 
Overview:
The ideal candidate will be confident, self-motivated and above all else compassionate. Patient Services Representatives are the first point of contact work closely with our patients, physicians and support staff to provide the best care to each patient. As the receptionists are the first point of contact with the patients, excellent communication and customer service skills are essential. Looking for someone fun, energetic, organized and able to handle the front desk for a fast-paced medical clinic.
 
Pay Rate: $17.50 - $20 per hour, based on experience and education
Schedule: 7:45 a.m. - 4:30 p.m., 32 hours / weekly
Knowledge, Skills, and Abilities:
<ul>
<li>Excellent customer service, communication, multi-tasking and organizational skills.</li>
<li>Typing / keyboarding skills</li>
<li>Must be a team player and enjoy working with people.</li>
<li>Must be able to read, understand and communicate in English.</li>
<li>Additional languages helpful. Spanish Preferred.</li>
</ul>
Essential Functions and Duties:
<ul>
<li>Greet patients presenting for medical or other services in a courteous manner.</li>
<li>Answer telephones in a professional manner.</li>
<li>Scheduling appointments in accordance with established procedures.</li>
<li>Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.</li>
<li>Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.</li>
<li>Other duties as assigned.</li>
</ul>
Education and Experience:
<ul>
<li>High School Graduate or equivalent.</li>
<li>Previous medical billing / office experience</li>
<li>Customer service experience</li>
</ul>
Physical Requirements and Working Conditions:
<ul>
<li>Sedentary work, requiring lifting up to 10lbs</li>
<li>Repetitive motion associated with operating a computer and other office equipment</li>
<li>Inside, climate-controlled working conditions</li>
</ul>
Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:
<ul>
<li>Vision</li>
<li>Dental</li>
<li>Medical</li>
<li>Sick Leave</li>
<li>Paid Time Off</li>
<li>Life Insurance</li>
<li>Paid Maternity Leave</li>
<li>Tuition Reimbursement</li>
<li>Short- and Long-Term Disability</li>
<li>Employee Assistance Program (EAP)</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>401(k) with a Company Match, Profit Share, and Safe Harbor Contributions</li>
</ul>
 
Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family &amp; Medical Leave, protected veteran status, or any other characteristic protected by law.
 
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
Schedule: Monday - Friday, 6:45am - 3:15pm with monthly Saturday rotation
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is strongly preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title:&nbsp;Patient Service Representative &nbsp;&nbsp;
Classification: Non-Exempt&nbsp;
Team Assignment: Medical Department-Front Desk &nbsp;
Reports To:&nbsp;Medical Administrative Assistant&nbsp;
Purpose: Patient Service Representatives (PSR's) are the first contact for all patients, visitors, volunteers, and staff entering the clinic. They&nbsp;are responsible for&nbsp;maintaining&nbsp;a cordial, comfortable, and professional environment. PSR's facilitate the registration and processing of each patient from check-in to check-out. PSR's&nbsp;assist&nbsp;with the&nbsp;day-to-day&nbsp;needs of clinic patients and visitors. Front desk support services include, but are not limited to medical records, charge review &amp; entry, appointment scheduling, &amp; patient advocacy.&nbsp;
ESSENTIAL JOB DUTIES&nbsp;
<ol>
<li>Open secured front office area by&nbsp;8:30am each business day.&nbsp;</li>
<li>Retrieve &amp; return patient voicemails mid-morning&nbsp;&amp; at close of&nbsp;business.&nbsp;</li>
<li>Register all new &amp;&nbsp;established&nbsp;patient accounts for services.&nbsp;</li>
<li>Verify eligibility and benefits for each&nbsp;patient&nbsp;I-day in advance.&nbsp;</li>
</ol>
3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Review patient&nbsp;financial&nbsp;responsibility&nbsp;for&nbsp;medical, behavioral health, &amp; pharmacy services&nbsp;during&nbsp;the&nbsp;initial&nbsp;registration process &amp; annual renewal.&nbsp;
<ol>
<li>Collect co-payment fees according to the sliding fee schedule.&nbsp;</li>
<li>Monitor front lobby area for emergencies.&nbsp;</li>
<li>Collect &amp; scan all registration required forms necessary to verify&nbsp;identify, proof of income, and residency.&nbsp;</li>
<li>Daily appointment confirmation calls for behavioral health patients 1 -day in advance as applicable.&nbsp;</li>
<li>Reschedule medical &amp; behavioral health appointments as directed.&nbsp;</li>
<li>Balance open journal by reviewing &amp; comparing all daily collections to the open journal report for accuracy &amp; even balance.&nbsp;</li>
<li>Answer calls&nbsp;utilizing&nbsp;services and&nbsp;telephone etiquette, take detailed messages, provide general information&nbsp;regarding&nbsp;services, and route all incoming calls to the&nbsp;appropriate staff&nbsp;or department.&nbsp;</li>
<li>Provide community resources to&nbsp;patients&nbsp;not eligible or inappropriate for our services.&nbsp;</li>
<li>Distribute and collect patient satisfaction surveys monthly.&nbsp;</li>
<li>Analyze&nbsp;&amp; evaluate&nbsp;all medical record requests&nbsp;in accordance with&nbsp;departmental policies&nbsp;&amp; procedures.&nbsp;</li>
<li>Enter &amp; scan original medical&nbsp;record request&nbsp;into the patient electronic medical record.&nbsp;</li>
<li>Ensure all medical records are&nbsp;accurate&nbsp;and complete prior to&nbsp;disclosing&nbsp;information according to department policy.&nbsp;</li>
<li>Reports all HIPAA violations and/or potential risks related to the release, use, and/or maintenance of medical records to the Privacy Officer.&nbsp;</li>
<li>Able to lead, guide, and train staff, student employees, interns, and/or volunteers performing&nbsp;task&nbsp;involving patient health information.&nbsp;</li>
<li>Performs miscellaneous job-related duties and/or functions as assigned.&nbsp;</li>
</ol>
EDUCATION/WORK EXPERIENCE&nbsp;
<ul>
<li>High school diploma/GED with 2 to 4&nbsp;years experience&nbsp;directly related&nbsp;to the duties and responsibilities specified above&nbsp;</li>
<li>Preferred Medical Assistant familiar with front desk operations within a&nbsp;medical clinic&nbsp;or physician practice&nbsp;environment.&nbsp;</li>
<li>General knowledge of medical &amp; managed care terminology&nbsp;</li>
<li>Excellent verbal and written communication skills&nbsp;</li>
<li>Knowledgeable of state and federal laws&nbsp;regarding&nbsp;HIPAA and patient privacy practices&nbsp;</li>
<li>Ability to&nbsp;operate&nbsp;standard office equipment such as fax, copier, printer, etc.&nbsp;</li>
<li>Ability to investigate&nbsp;&amp; analyze&nbsp;information&nbsp;to draw&nbsp;conclusions.&nbsp;</li>
<li>Able to multitask in a high functioning environment.&nbsp;</li>
<li>Basic knowledge of Microsoft Word, Excel, and Electronic Medical Records (EMR)&nbsp;</li>
<li>Knowledge of&nbsp;AthenaOne&nbsp;software preferred&nbsp;</li>
<li>Bilingual Creole and/or Spanish a plus&nbsp;</li>
</ul>
Company DescriptionEmbrace Health is a dynamic healthcare organization dedicated to providing inclusive and compassionate care to diverse communities in Central Florida. Our mission is to eliminate healthcare inequalities by offering quality primary health care services. We serve a wide range of individuals, including those who are marginalized or underserved, such as people of color, LGBTQ+ individuals, and those experiencing homelessness or substance use issues. At Embrace Health, we believe that every client is family, and we are committed to creating a welcoming and supportive environment for both our clients and our staff. If you are passionate about making a difference in people's lives and are looking to join a team that values empathy, diversity, and inclusivity, Embrace Health may be the perfect fit for you. 
<h3>Company Description</h3>
Embrace Health is a dynamic healthcare organization dedicated to providing inclusive and compassionate care to diverse communities in Central Florida. Our mission is to eliminate healthcare inequalities by offering quality primary health care services. We serve a wide range of individuals, including those who are marginalized or underserved, such as people of color, LGBTQ+ individuals, and those experiencing homelessness or substance use issues. At Embrace Health, we believe that every client is family, and we are committed to creating a welcoming and supportive environment for both our clients and our staff. If you are passionate about making a difference in people's lives and are looking to join a team that values empathy, diversity, and inclusivity, Embrace Health may be the perfect fit for you.

<h3>Job Description</h3>
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>
#PSRMS

<h3>Job Description</h3>
Description
What You Will Do &nbsp;
<ul>
<li>Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.</li>
<li>Representatives must use quality customer service techniques to ensure patient needs are met.</li>
<li>Maintain professional interpersonal skills with patients, physicians and co-workers.</li>
<li>Supports department operations as needed.</li>
</ul>
Additional Responsibilities &nbsp;
<ul>
<li>Performs other duties as assigned.</li>
<li>Complies with all policies and standards.</li>
<li>For specific duties and responsibilities, refer to documentation provided by the department during orientation.</li>
<li>Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.</li>
</ul>
Qualifications
Education &nbsp;
<ul>
<li>High School Equivalent / GED (Required)</li>
</ul>
Work Experience &nbsp;
<ul>
<li>1+ years related experience as a Secretary/Receptionist (Preferred) and</li>
<li>Customer service experience preferably in the medical field. (Required)</li>
</ul>
Knowledge, Skills, &amp; Abilities &nbsp;
<ul>
<li>Typing skills – 30 wpm. (Required proficiency)</li>
<li>Excellent verbal/communication skills. (Required proficiency)</li>
<li>Detail oriented. (Required proficiency)</li>
<li>Basic computer knowledge. (Required proficiency)</li>
<li>ICD9 coding and medical terminology. (Preferred proficiency)</li>
</ul>
Physical Demands &nbsp;
<ul>
<li>Standing Occasionally</li>
<li>Walking Occasionally</li>
<li>Sitting Constantly</li>
<li>Lifting Rarely up to 20 lbs</li>
<li>Carrying Rarely up to 20 lbs</li>
<li>Pushing Rarely up to 20 lbs</li>
<li>Pulling Rarely up to 20 lbs</li>
<li>Climbing Rarely up to 20 lbs</li>
<li>Balancing Rarely</li>
<li>Stooping Rarely</li>
<li>Kneeling Rarely</li>
<li>Crouching Rarely</li>
<li>Crawling Rarely</li>
<li>Reaching Rarely</li>
<li>Handling Occasionally</li>
<li>Grasping Occasionally</li>
<li>Feeling Rarely</li>
<li>Talking Constantly</li>
<li>Hearing Constantly</li>
<li>Repetitive Motions Frequently</li>
<li>Eye/Hand/Foot Coordination Frequently</li>
</ul>
Travel Requirements &nbsp;
<ul>
<li>10%</li>
</ul>

Patient Service Representative I

<h3>Job Description</h3>
Job Description
Job Title: Patient Service Representative 
Department: Clinic 
Position type: Full Time 37.5 Hours 
FLSA: Non-Exempt 
Job Summary:
As a Patient Service Representative (PSR), you’ll play a key role in ensuring a smooth, respectful, and efficient experience for every patient who walks through our doors. This position supports clinic operations through front desk coordination, provider assistance, and administrative excellence—all while upholding Trillium Health’s values of inclusivity, professionalism, and community impact. 
Duties/Responsibilities:
<ul>
<li>Serve as the first point of contact for patients, providing a welcoming and professional experience.</li>
<li>Schedule appointments and manage patient information using the EMR system.</li>
<li>Answer and route phone calls; initiate triage requests when appropriate.</li>
<li>Check patients in and out, verify insurance, and process payments.</li>
<li>Maintain accurate medical records and manage incoming/outgoing documentation.</li>
<li>Support providers with administrative tasks and schedule adjustments.</li>
<li>Uphold confidentiality and demonstrate respect for diversity and inclusion.</li>
<li>Participate in quality improvement and compliance activities.</li>
</ul>
Required Skills/Abilities: 
<ul>
<li>Excellent customer service and communication skills.</li>
<li>Ability to speak, read, and understand English fluently.</li>
<li>Proficiency with electronic medical record (EMR) systems.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Comfortable handling sensitive information with discretion.</li>
<li>Team-oriented with a collaborative mindset.</li>
<li>Commitment to inclusiveness and cultural sensitivity.</li>
</ul>
Education and Experience:
<ul>
<li>Minimum of a high school diploma or equivalent (GED) required.</li>
<li>1–3 years of experience working in a medical office or clinic setting required.</li>
<li>Medical Office Assistant Certification or other related education preferred.</li>
<li>Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred.</li>
<li>Bilingual skills in Spanish preferred.</li>
</ul>
Physical Requirements: 
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 
Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.

<h3>Job Description</h3>
Job Description
Responsibilities
This position will cover our Culver Park and White Spruce offices, and may be asked to cover other sites as needed.
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative,you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
<ul>
<li>Greet and register patients in a friendly and service-oriented manner.</li>
<li>Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.</li>
<li>Collect and log all co-pays and fees</li>
<li>Answer/transfer incoming phone calls.</li>
<li>Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.</li>
<li>Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.</li>
<li>Coordinate with the back-office staff for timely and effective care of patients</li>
<li>Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.</li>
<li>Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.</li>
<li>Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.</li>
<li>Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.</li>
<li>Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.</li>
<li>Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.</li>
<li>Demonstrates ability to establish, nurture, and maintain cooperative working relationships.</li>
</ul>
You Are:
<ul>
<li>Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations</li>
<li>Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests &amp; colleagues</li>
<li>Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service</li>
</ul>
To Ensure Success In This Role, You Must Have:
<ul>
<li>High School Diploma or GED</li>
<li>Intermediate to advanced computer skills</li>
<li>Strong multitasking and communication skills</li>
<li>Experience providing exceptional customer service</li>
<li>Medical terminology knowledge and recent medical/radiology office experience is preferred.</li>
</ul>

We Offer: 
<ul>
<li>Comprehensive Medical, Dental and Vision coverages.</li>
<li>Health Savings Accounts with employer funding.</li>
<li>Wellness dollars</li>
<li>401(k) Employer Match</li>
<li>Free services at any of our imaging centers for you and your immediate family.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Summary The Patient Service Representative enters and verifies confidential personal health information and financial information into computerized systems with a high rate of accuracy. They are also responsible for answering telephones, registering patients, scheduling appointments, collecting payments, and providing excellent customer service.

Qualifications
 Education:
<ul>
<li>High School Diploma or equivalency; Associate’s degree preferred</li>
</ul>
 Certifications &amp; Licenses:
<ul>
<li>None</li>
</ul>
 Experience:
<ul>
<li>1-3 years of experience in a Medical Front Office preferred. Experience and/or training in billing and charge entry; or equivalent combination of education and experience.</li>
</ul>
 Skills:
<ul>
<li>Experience with Microsoft Suite, Chrome, Internet Explorer.</li>
<li>Experience with Electronic Health Records.</li>
<li>Not required but helpful- bilingual; fluent in Spanish and English, demonstrating excellent oral and written skills in the language identified by the Health Center as being a language-of-need.</li>
</ul>

Essential Duties and Responsibilities
<ul>
<li>Accurately perform front desk, patient enrollment, and patient assistance duties in a multi-department setting with five or more scheduling templates.</li>
<li>Greet all patients and visitors in a professional, friendly manner and provide assistance to those with special needs.</li>
<li>Check in patients, verify demographic and insurance information, collect co-pays and service payments, and maintain accurate daily collection logs.</li>
<li>Assist patients with the Patient Assistance Program and sliding fee scale, including processing applications, renewals, and providing related education.</li>
<li>Retrieve lab specimens from patients and deliver to the lab; support transportation coordination and assist with lifting bags or items when needed.</li>
<li>Monitor lobby areas, assist Security with packages and deliveries, and help facilitate interpretation services when necessary.</li>
<li>Maintain strict confidentiality and adherence to HIPAA regulations and KCHC policies at all times.</li>
<li>Provide clear and courteous communication both in person and over the phone; accurately route calls and take detailed messages.</li>
<li>Support families with health coverage questions, serve as a liaison with insurance programs, and educate on ACA enrollment and plan benefits.</li>
<li>Review and process enrollment applications for completeness and accuracy; follow up with patients and families as needed.</li>
<li>Participate in outreach events, continuing education, and team meetings to improve patient care and operational effectiveness.</li>
<li>Maintain a professional appearance, exhibit sound judgment, and demonstrate respect for individuals of all backgrounds.</li>
<li>Perform all other duties as assigned.</li>
</ul>

Work Environment
<ul>
<li>Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments and office spaces.</li>
<li>Must be able to work nights and weekends as departmental needs arise.</li>
</ul>

Travel Requirements
<ul>
<li>None</li>
</ul>
Core Competencies
<ul>
<li>Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information. </li>
<li>Judgment &amp; Decision-Making: Provides thoughtful input into operational and program decisions.</li>
<li>Accountability &amp; Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.</li>
<li>Teamwork &amp; Collaboration: Builds effective working relationships across teams, departments, and the community.</li>
<li>Problem-Solving &amp; Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.</li>
</ul>

Knowledge, Skills, and Abilities
<ul>
<li>Delivers high-quality customer service with professionalism and cultural sensitivity.</li>
<li>Actively listens and communicates clearly across diverse populations.</li>
<li>Maintains confidentiality and handles sensitive information with discretion.</li>
<li>Applies knowledge of clinical and administrative standards and institutional policies.</li>
<li>Manages time effectively, prioritizing tasks and meeting deadlines.</li>
<li>Demonstrates community awareness and understanding of the population served.</li>
<li>Projects a professional image and provides leadership when delegating or guiding team efforts.</li>
</ul>

Physical Demands
<ul>
<li>Occasionally required to sit, walk, reach, and handle materials.</li>
<li>May be required to lift or move items up to 25–50 pounds.</li>
<li>Verbal communication</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li>
</ul>

Supervisory Responsibilities
<ul>
<li>None</li>
</ul>
Compliance Responsibilities
As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:
<ul>
<li>Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.</li>
<li>Promptly report any known or suspected violations of compliance/safety standards.</li>
</ul>
These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.

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