<h3>Job Description</h3>
Job DescriptionLocation: New Orleans, LA Employment Type: Full-Time
We are&nbsp;seeking&nbsp;a skilled and detail-oriented&nbsp;Jewelry Repair&nbsp;Technician&nbsp;to join our team. The ideal candidate will have&nbsp;expertise&nbsp;in repairing, restoring, and&nbsp;maintaining&nbsp;fine jewelry, ensuring each piece meets our&nbsp;high standards&nbsp;of quality and craftsmanship. This role requires precision, a strong understanding of jewelry materials and techniques, and the ability to provide excellent customer service.&nbsp;
What You’ll Do
Key Responsibilities:&nbsp;
<ul>
<li>
Inspect, assess, and repair all types of jewelry, including rings, necklaces, bracelets,&nbsp;and&nbsp;earrings.&nbsp;
</li>
</ul>
<ul>
<li>
Perform soldering, stone setting, resizing, polishing, cleaning, and restoration work on various metals and gemstones.&nbsp;
</li>
</ul>
<ul>
<li>
Identify&nbsp;and diagnose jewelry defects or damage, recommending&nbsp;appropriate repair&nbsp;solutions.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain&nbsp;accurate&nbsp;repair orders, documentation, and inventory of materials used.&nbsp;
</li>
</ul>
<ul>
<li>
Collaborate with customers to understand repair needs, providing guidance and updates throughout the repair process.&nbsp;
</li>
</ul>
<ul>
<li>
Ensure all repaired pieces meet quality standards and aesthetic expectations.&nbsp;
</li>
</ul>
<ul>
<li>
Maintain a clean, organized, and safe workspace, including proper care of tools and equipment.&nbsp;
</li>
</ul>
<ul>
<li>
Stay updated on industry techniques, tools, and materials to continuously improve repair quality.&nbsp;
</li>
</ul>
<ul>
<li>
May be&nbsp;required&nbsp;to work on production pieces based on the volume of repairs&nbsp;
</li>
</ul>
Qualifications:&nbsp;
<ul>
<li>
Proven experience as a jeweler with a focus on jewelry repair (2–5+ years preferred).&nbsp;
</li>
</ul>
<ul>
<li>
Strong knowledge of metals (gold, silver, platinum), gemstones, and jewelry components.&nbsp;
</li>
</ul>
<ul>
<li>
Skilled&nbsp;in soldering, stone setting, resizing, polishing, and other repair techniques.&nbsp;
</li>
</ul>
<ul>
<li>
Detail-oriented with excellent hand-eye coordination and precision.&nbsp;
</li>
</ul>
<ul>
<li>
Ability to work efficiently while&nbsp;maintaining&nbsp;high-quality standards.&nbsp;
</li>
</ul>
<ul>
<li>
Strong customer service and communication skills.&nbsp;
</li>
</ul>
<ul>
<li>
Familiarity with jewelry appraisal and evaluation is a plus.&nbsp;
</li>
</ul>
<ul>
<li>
High school diploma or equivalent; formal training in jewelry making or repair is preferred.&nbsp;
</li>
</ul>
Working Conditions:&nbsp;
<ul>
<li>
Work primarily in a jewelry repair bench environment.&nbsp;
</li>
</ul>
<ul>
<li>
May handle delicate tools, chemicals, and small components requiring precision.&nbsp;
</li>
</ul>
<ul>
<li>
This is not a&nbsp;customer-facing&nbsp;position&nbsp;however&nbsp;you must communicate and prioritize as though it is.&nbsp;
</li>
</ul>
Why Join Us
<ul>
<li>Work with a talented and passionate team.</li>
<li>Opportunities to learn new technologies and continuously grow your craft. </li>
<li>Competitive pay and benefits package. </li>
</ul>
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the businesses we support. 
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xTzd63Sydw

Jewelry Repair Technician

<h3>Job Description</h3>
Manufacturing Business Development Specialist&nbsp;II&nbsp;
The Opportunity:
The Manufacturing Business Development Specialist&nbsp;is responsible for&nbsp;identifying, cultivating, and converting new business opportunities within the Manufacturing Jeweler persona. This role focuses on targeted outreach, strategic prospecting, customer visits, and a strong understanding of jewelry manufacturing processes and capital equipment. The specialist plays&nbsp;a central role&nbsp;in expanding our customer base and will partner closely with internal teams to ensure a coordinated and seamless approach to new business development.&nbsp;
What&nbsp;You’ll&nbsp;Do:
• Actively source and identify manufacturing jewelers who align with Rio Grande’s customer profile
• Meet required monthly and annual customer acquisition targets
• Conduct strategic outreach through calls, emails, social engagement, and in-person visits
• Travel occasionally for customer visits, equipment discussions, and on-site evaluations
• Provide prospects with a clear understanding of Rio Grande’s equipment, tools, processes, and service capabilities
• Guide potential customers on equipment selection and operational needs based on their production goals
• Build strong relationships that lead to new customer onboarding and early-stage growth
• Attend industry trade shows and events as a representative of Rio Grande
• Track activity and pipeline progress in HubSpot, ensuring accurate notes and follow-up
• Collaborate with cross-functional teams including technical support, merchandising, and sales support
• Maintain strong product knowledge across the Rio Grande portfolio, especially capital equipment, tools, technology, and manufacturing processes
• Represent Rio Grande professionally at customer locations, trade shows, and industry gatherings&nbsp;

What You’ll Need:
• Three or more years of sales experience with a focus on business development or customer acquisition
• Bachelor’s degree or higher preferred, or equivalent experience
• Strong understanding of jewelry manufacturing processes and capital equipment is highly preferred
• Experience discussing equipment evaluations, workflow needs, or process improvements with customers is highly preferred
• Strong communication and relationship-building skills
• Self-motivated and comfortable working toward clear monthly and annual goals
• Ability to manage time and pipeline efficiently in a fast-paced environment
• HubSpot experience preferred&nbsp;
 
Compensation
This position offers&nbsp;a base&nbsp;pay plus a commission structure tied directly to new customer acquisition.&nbsp;

Working Conditions/Schedule:&nbsp;
<ul>
<li>Hours: Monday-Friday 8:00 AM-5:00 PM</li>
<li>Setting: Office setting with occasional travel to meet clients or attend industry events. Hybrid work is optional but not&nbsp;required.</li>
<li>Equipment: Use of a computer, telephone, and headset.</li>
</ul>
The successful candidate will enjoy a rewarding, challenging, and principled work environment.&nbsp;For more information about us please visit:&nbsp;<a href="http://www.riogrande.com" target="_blank">www.riogrande.com</a>
 
Rio Grande is a Metal Free environment within our operations areas.&nbsp;
 
Diversity, Equity, Inclusion and Belonging:
Guided by our core values, Rio Grande is committed to treating all people with dignity and respect. We are an equal-opportunity employer with a zero-tolerance policy for harassment or discrimination of any kind. As an advocate for equity and equality, we hire, train, and promote qualified people of all backgrounds. We consider employment candidates without regard to race, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other underrepresented class. We value our associates and have won the yearly Healthiest Places to Work and Family Friendly Business awards on multiple occasions.
 
The Reward:
&nbsp;Rio Grande provides a generous benefit package for full-time (30+ hours a week) associates that includes:
<ul>
<li>Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine</li>
<li>401(k) matching program</li>
<li>Paid time-off benefits, plus an additional seven paid holidays</li>
<li>Paid life insurance and optional additional life insurance</li>
<li>Long-term and short-term disability</li>
<li>Flexible spending account</li>
<li>Pet insurance</li>
<li>Tuition reimbursement</li>
<li>On-site gym and company wellness program</li>
<li>Bereavement leave</li>
<li>Employee discounts at Rio Grande</li>
<li>Local and national discounts on various travel and entertainment</li>
<li>Competitive compensation, including an opportunity to share in the profits</li>
</ul>
 
Our associates strive for joint accountability. We work together for the success of our stakeholders, and we provide a thoughtful, fun, and creative environment to support them. We encourage professional and personal development through a variety of training opportunities and a focus on promoting from within.
 
The Company:
Established in 1944, Rio Grande, a Berkshire-Hathaway manufacturer/distributor, has thousands of valued customers around the world. We are a principle-based company with a highly evolved team-based environment. We can show you how a profoundly effective organization lives these values every day. You can find our guiding principles, The 3 R’s, Respect, Responsibility and Results, on our website as well as information about our community support and how we protect the environment.
 
Within our 186,000 sq. ft., solar-powered facility, with covered parking, Rio Grande has sales, marketing, supply chain, IT and administrative offices, a climate-controlled distribution center with more than 40,000 items, and a comprehensive, well-equipped manufacturing operation. Manufactured products include jewelry-making equipment (from basic tools to highly sophisticated induction casting machines) and jewelry components—both die-struck and cast. Capabilities include CAD/CAM, casting, stamp and form, metal finishing, CNC machining, manual milling, tool &amp; die and electronics/mechanical assembly.

Senior Business Development Specialist-Manufacturing

<h3>Job Description</h3>
Full job description
 
Job Opening:&nbsp;Full-Time&nbsp;Expert Guide- Custom Design Specialist + Retail Sales Associate
Location: Charleston, SC (On-Site at Our Showroom on Rainbow Row)
Average Compensation: $70K–$90K+
(including Base + Commission)
 
This isn’t just a sales role—it’s a calling to guide people through one of the most meaningful decisions of their lives. As an Expert Guide at Charleston Rings, you’ll bring vision to life through design, serve with grace and integrity, and represent the heart of a luxury brand built on purpose. If you have a gift for connection and a passion for beauty with meaning, you’ll thrive here. The Expert Guide is a highly skilled professional who serves as both a trusted client advisor and an operational anchor within our luxury bridal and fine jewelry experience. This role operates 25% client-facing within our retail showroom and private consultation rooms, and 75% back-end, ensuring seamless communication, client care, and production coordination.
 
About Charleston Rings
 
We design Truly Exceptional™ custom engagement rings and in-store sales that reflect both artistry and intention. As the highest-rated jeweler in Charleston, we believe in a different kind of luxury—one rooted in care, integrity, and eternal significance.
Our company is Faith-based, and our mission extends beyond diamonds. Our values shape everything we do. We actively support pro-life, anti-human trafficking, and faith-based initiatives. At Charleston Rings, our mission is to guide couples through one of the most meaningful decisions of their lives, ensuring that each ring is not only a reflection of their love story but a lasting symbol of the covenant they’re making.
 
Who This Role Is For
 
This role is perfect for someone with a sharp eye for design and a natural talent for building trust with others. You’re confident, clear, and personable—able to guide clients through meaningful decisions with both expertise and care.
 
You’re not just here to sell a ring—you’re here to help create one of the most important symbols in someone’s life. You take pride in delivering an elevated, personalized experience where every detail matters.
 
If you’re self-motivated, composed under pressure, and excited to grow as a trusted expert in a high-end, purpose-driven environment, we’d love to meet you.
 
What You'll Do
 
As an Expert Guide, you'll walk alongside customers through one of the most meaningful purchases of their lives—designing a custom engagement ring or selecting one that reflects their unique story.
Your day-to-day will include:
 
<ul>
<li>Hosting warm, relationship-driven consultations in our showroom.</li>
<li>Helping and educating clients to choose the perfect stone (lab-grown) and style with clarity and care.</li>
<li>Collaborating with our design team to bring each ring concept to life.</li>
<li>Managing client relationships from first hello to final ring pickup—making sure no detail is missed and every person feels seen. You will manage ongoing client relationships through calling, texting, and video appointments, providing timely updates and support throughout the ring creation journey.</li>
<li>Sharing insights and ideas with our tight-knit team to keep improving our process, our product, and our people.</li>
<li>Warmly greeting and engaging clients, guiding customers through their selection process, and closing in-the-moment transactions while upholding Charleston Rings' high level of standards.</li>
<li>Serve as the operational liaison with our bench jeweler and industry vendors, ensuring accurate handoffs, production timelines, and flawless execution.</li>
<li>Maintain organized, detailed client files and project notes to ensure continuity and an elevated service experience.</li>
<li>Support the overall showroom environment, maintaining brand standards and contributing to a warm, luxury atmosphere.</li>
</ul>
 
Our Values
<ul>
<li>Integrity</li>
<li>Self-Driven</li>
<li>Teamwork</li>
<li>Kindness</li>
<li>Sense of Urgency</li>
</ul>
 
What You Bring to the Table
<ul>
<li>Experience in high-end retail, hospitality, or sales.</li>
<li>A consultative, not pushy sales style that builds trust.</li>
<li>Strong communication skills</li>
<li>A hunger to grow, learn, and contribute to a team that’s building something meaningful.</li>
<li>Exceptional ability to create genuine, lasting client connections.</li>
<li>Strong time management and multi-tasking abilities, with comfort juggling multiple client projects simultaneously.</li>
<li>A proactive self-starter who thrives in a high-achieving, fast-paced environment.</li>
<li>Motivated, results-driven, and committed to delivering best-in-class service.</li>
<li>Comfortable working independently and collaboratively with internal makers and external vendors.</li>
</ul>
 
Why You'll Love It Here
<ul>
<li>Faith-aligned mission: We’re serious about doing business with purpose.</li>
<li>People-first culture: We care more about the person than the sale.</li>
<li>Incredible impact: You’re not just selling rings—you’re creating legacy</li>
<li>Beautiful space: Our new Charleston showroom is a peaceful, creative place to work and serve.</li>
<li>Supportive team environment: We have a tight-knit, values-driven team that encourages each other, celebrates wins, and grows together.</li>
</ul>
 
How to Apply
If this feels like a calling—not just a job—we’d love to hear from you.
Please send the following to <a href="mailto:admin@charlestonrings.com" target="_blank">admin@charlestonrings.com</a> with the subject line:
“This is the perfect job for me – Expert Guide”
<ul>
<li>Your resume</li>
<li>A cover letter sharing what draws you to Charleston Rings and how you live out our values</li>
<li>A short video (2-5 minutes) walking us through your background, how your values match with our values, and why you’re the right fit for this role.</li>
</ul>
 
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Work Location: In person

Expert Guide (Consultative + Retail Sales Associate)

<h3>Job Description</h3>
Job Description
About the Brand:
Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living
As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.
About the Role: We are seeking a passionate and driven Sales Supervisor for our Grown Brilliance boutique in Georgetown. As an integral member of our leadership team, you will oversee the performance and development of your sales team, cultivating a world-class environment that reflects the brand's commitment to excellence and luxury. In this role, you will influence your team to deliver memorable, elevated customer experiences while ensuring the store's operational success. You will collaborate closely with the General Manager to drive sales and client retention strategies, while upholding the brand’s high standards for store presentation, cleanliness, visual merchandising, and inventory management. With a strong "one team" mentality, you will support store and market initiatives, including promotional events and activations. You will also lead by example on the sales floor, ensuring a seamless, client-focused experience while managing opening and closing procedures, and supporting operational tasks. Flexibility to adapt to a fast-paced, evolving environment is key, and proficiency in retail technologies such as Shopify, Endear, and Slack is highly valued.
Position Qualifications:
<ul>
<li>Must be 18 years or older to comply with company standards.</li>
<li>Proven ability to lead and inspire teams, with a focus on fostering collaboration, driving results, and developing future leaders.</li>
<li>Experience in luxury retail or jewelry sales with a solid understanding of premium accessories, including familiarity with materials, product details, and the expectations of high-end clientele.</li>
<li>Strong track record of cultivating and managing a client book, building lasting relationships that foster loyalty and repeat business.</li>
<li>Flexible and adaptable availability, with the ability to respond to the dynamic needs of the business, including evenings, weekends, and holidays.</li>
<li>Engaged, energetic presence on the sales floor, maintaining focus and professionalism while standing and walking for extended periods to ensure a seamless and elevated client experience.</li>
</ul>
Pay Range: $25/hr - $28/hr Compensation for this position follows a hourly-plus-commission model and will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal Skills:
<ul>
<li>People Leadership: Able to effectively coach, mentor, and guide the team toward achieving goals and building a bench of future leaders.</li>
<li>Client-Centric &amp; Results Driven: Excels in creating personalized connections with clients, anticipating their needs, and achieving sales targets with empathy and expertise.</li>
<li>Adaptable &amp; Strategic Thinker: Navigates a dynamic retail environment with a growth mindset, quickly adapting to challenges and solving problems creatively.</li>
<li>Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.</li>
<li>Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.</li>
<li>Professionalism &amp; Discretion: Demonstrates a high level of professionalism in managing client interactions and handling difficult situations with empathy and discretion.</li>
<li>Brand Expertise: Deep knowledge of the product and brand, enabling the ability to provide expert insights that enhance client experiences.</li>
<li>Operational Efficiency: Consistently delivers high-quality work in a time-efficient manner, ensuring smooth store operations.</li>
</ul>
Key Performance Indicators (KPI’s):
<ul>
<li>Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence</li>
<li>Strong client retention through personalized, engaging experiences, leveraging networking opportunities, and consistently achieving high Net Promoter Scores (NPS) and secret shopper results.</li>
<li>Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.</li>
<li>Strong organizational skills, ensuring efficient completion of tasks, while managing multiple priorities and meeting deadlines.</li>
</ul>
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
<ul>
<li>Medical, Dental &amp; Vision benefits (must average 32+ hours a week)</li>
<li>AllOne Health - Employee Assistance Programs</li>
<li>401K</li>
<li>Commission based</li>
<li>Accrued PTO:
<ul>
<li>Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually</li>
<li>Part-Time hourly employees can accrue based on local laws</li>
</ul>
</li>
<li>Employee discount on participating Leap brands</li>
</ul>
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
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FT Sales Supervisor: Grown Brilliance

<h3>Job Description</h3>
Job DescriptionPosition Title: General ProcessorLocation: Goodwill eCommerce, Wilmington DelawarePart TimePay Rate: $15.25 POSITION PURPOSEThe Ecommerce General Processor role is to sort, evaluate and prepare General pieces for posting on Ecommerce website(s). General Processor maintains accuracy and efficiency of sorting, categorizing, testing, and evaluating merchandise while achieving goals provided by supervisor. ESSENTIAL FUNCTIONS AND BASIC DUTIES
<ol>
<li>Sort, evaluate, and identify the value of donated items, selecting appropriate General pieces for selling online</li>
<li>Perform proper testing for all relevant items as needed. </li>
<li>Ensure quality of merchandise and pre-sort items for appropriate disposition according to standard operating procedures.</li>
<li>Research specialty items to ensure proper descriptions / keywords to maximize the exposure and value. </li>
<li>Meet or exceed the daily sorting production goals set by Ecommerce Manager.</li>
<li>Must keep General Lister always supplied with product.</li>
<li>Must group and sort items to ensure highest maximum product value.</li>
<li>Follow all posting and storage procedures.</li>
<li>Maintain a clean and orderly work environment.</li>
<li>Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.</li>
<li>Maintain a positive work environment by acting and communicating in a positive manner with customers, clients, co-workers and management.</li>
<li>Ensure maximum customer satisfaction. Work cooperatively with all consumers, co-workers, and subordinates to promote the achievement of the company mission.</li>
<li>Ensure pick up orders pulled and ready</li>
<li>Deliver pick up orders to customers as needed.</li>
<li>Ensure listed orders are shelved as needed</li>
<li>Shipping, picking and packing inventory responsibilities as needed.</li>
<li>Other duties as assigned.</li>
<li>Ability to work varied hours/days as business dictates.</li>
</ol>
EDUCATION/EXPERIENCE: High school diploma or GED equivalent. A minimum of 3 months related General experience and/or training. Experience in Ecommerce a plus. Basic computer skills. Ability to research information on the internet. Experience with digital imaging. High level knowledge in at least 2 or more of the following areas a plus: Designer Brand Clothing, Games Systems, Vintage Games, Artwork, Glassware, Silverwares, Vintage Items, Sports Figures, Teams, Collectibles and Musical Instruments.WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.COMMUNICATION: Talking to others to convey information effectively in English and to communicate information and ideas in speaking and writing by hand so others will understand.VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus. Job entails using a magnification device (jeweler’s loupe or equivalent) to review minute details.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds. OTHER: Job entails the use of acid to test metals. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.

General Processor - eCommerce - Wilmington

<h3>Job Description</h3>
Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for Sales Support in our San Francisco Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.
Key Duties and Responsibilities:
Customer Facing:
<ul>
<li>Facilitate pick-ups and drop-offs</li>
<li>Field walk-ins if no sales designer is available</li>
<li>Opening and answering door</li>
<li>Greeting customers</li>
<li>Offering beverage and seating customers</li>
<li>Contacting late-appointments</li>
<li>Rescheduling appointments</li>
<li>Fielding phone calls</li>
</ul>
Showroom Organization
<ul>
<li>Manage packaging supplies, office supplies, and snacks</li>
<li>Manage showroom music</li>
<li>Manage the local inbox on chat platform</li>
<li>Keep showroom clean and organized</li>
<li>Creating repair/resize/remake job envelopes</li>
<li>Creating envelopes for selected stones after appointments</li>
</ul>
Operations
<ul>
<li>Open and set up studio each morning</li>
<li>Handle all inbound and outbound diamond shipments</li>
<li>Manage long term memo inventory</li>
<li>Manage sample jewelry inventory</li>
<li>Printing and bag assembly</li>
<li>Main liaison for Gemology Team team for shipments</li>
<li>Pick up and drop off packages from Fedex as needed</li>
<li>Liaison with Client Care Team regarding last minute pick ups / last minute ships</li>
<li>Partnering with Manager to handle any extraneous tasks</li>
<li>Communicate with building manager to resolve issues</li>
</ul>
Requirements and Experience:
<ul>
<li>Strong knowledge of fine jewelry styles and trends</li>
<li>A keen eye for detail and a high level of empathy and professionalism</li>
<li>Ability to work proactively and think creatively to solve problems as they arise</li>
<li>Solid organizational skills</li>
<li>Ability to multitask and juggle many client requests at once</li>
<li>1 or more years of jewelry experience preferred</li>
<li>Extremely detail oriented</li>
<li>Ability to read diamond laser inscriptions using jeweler’s loupe</li>
<li>Excellent communication skills</li>
<li>Technologically adept</li>
<li>Able to lift up to 15 pounds ~ when required</li>
<li>Access to personal vehicle to make daily trips to ship centers to drop off/pick up shipments: current driver’s license, motor vehicle safety inspection certificate, and proof of insurance required</li>
</ul>
 
Job Details:
Full time on site role located in San Francisco
Office hours are 9AM to 5PM
Available schedules: Tuesday - Saturday
 
Benefits
<ul>
<li>Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.</li>
</ul>
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
<ul>
<li>401k. Optional 401k program.</li>
<li>Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge</li>
<li>Pre-Tax Commuter Benefits.</li>
<li>Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.</li>
</ul>

Sales Operations Specialist

<h3>Job Description</h3>
Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We’ve been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for Sales Support in our Washington, DC Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment.
 
Key Duties and Responsibilities:
Customer Facing:
<ul>
<li>Facilitate pick-ups and drop-offs</li>
<li>Field walk-ins if no sales designer is available</li>
<li>Opening and answering door</li>
<li>Greeting customers</li>
<li>Offering beverage and seating customers</li>
<li>Contacting late-appointments</li>
<li>Rescheduling appointments</li>
<li>Fielding phone calls</li>
</ul>
Showroom Organization
<ul>
<li>Manage packaging supplies, office supplies, and snacks</li>
<li>Manage showroom music</li>
<li>Manage the local inbox on chat platform</li>
<li>Keep showroom clean and organized</li>
<li>Creating repair/resize/remake job envelopes</li>
<li>Creating envelopes for selected stones after appointments</li>
</ul>
Operations
<ul>
<li>Open and set up studio each morning</li>
<li>Handle all inbound and outbound diamond shipments</li>
<li>Manage long term memo inventory</li>
<li>Manage sample jewelry inventory</li>
<li>Printing and bag assembly</li>
<li>Main liaison for Gemology Team team for shipments</li>
<li>Pick up and drop off packages from Fedex as needed</li>
<li>Liaison with Client Care Team regarding last minute pick ups / last minute ships</li>
<li>Partnering with Manager to handle any extraneous tasks</li>
<li>Communicate with building manager to resolve issues</li>
</ul>
Requirements and Experience:
<ul>
<li>Strong knowledge of fine jewelry styles and trends</li>
<li>A keen eye for detail and a high level of empathy and professionalism</li>
<li>Ability to work proactively and think creatively to solve problems as they arise</li>
<li>Solid organizational skills</li>
<li>Ability to multitask and juggle many client requests at once</li>
<li>1 or more years of jewelry experience preferred</li>
<li>Extremely detail oriented</li>
<li>Ability to read diamond laser inscriptions using jeweler’s loupe</li>
<li>Excellent communication skills</li>
<li>Technologically adept</li>
<li>Able to lift up to 15 pounds ~ when required</li>
</ul>
 
Job Details:
Full time on site role located in Washington, DC
Office hours are 9AM to 5PM
Available schedules: Monday - Friday
 
Benefits
<ul>
<li>Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.</li>
</ul>
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
<ul>
<li>401k. Optional 401k program.</li>
<li>Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge</li>
<li>Pre-Tax Commuter Benefits.</li>
<li>Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.</li>
</ul>

<h3>Job Description</h3>
About Genesis Diamonds!
 
Genesis Diamonds has been redefining the jewelry experience since 2004, bringing unmatched value, education, and selection to Tennessee, Ohio, and Kentucky. With one of the region’s largest collections of loose and mounted GIA-certified diamonds, as well as exclusive designs from the world’s top brands, we’ve built a reputation as the premier destination for fine jewelry.
 
We’re proud to be the Official Jeweler of the Tennessee Titans and The Louisville Cardinals, and to have been voted “Best Jewelry Store” and “Best Place to Buy an Engagement Ring” by our community for 15 years and counting. Beyond our showrooms, we are committed to being deeply involved in our local communities, as well as give back through partnerships with organizations like Make-A-Wish Mid-South &amp; The Unbridled Foundation. 
 
At Genesis Diamonds, our mission is simple: empower customers with knowledge, offer the very best in quality and value, and create a joyful, memorable shopping experience.
 
Position Details:
 
We are seeking a highly organized and experienced professional to oversee the Buying, Special Orders, and Shipping operations for our five regional jewelry stores. This position is responsible for ensuring efficient workflows, accurate inventory control, and adherence to budget and company policies. This position works closely with ownership, store managers, the VP of Operations, HR, and Finance to ensure operational excellence across the company.

Location: Nashville, TN
 
Salary Range:&nbsp;$65,000 - $200,000 per year DOE
 
Schedule: Monday-Friday 9:30am to 6:00pm - This role is not eligible for hybrid or remote work and will occasionally work weekends to manage inventory counts and/or assist with special events.
 
Key Responsibilities:
 
<ul>
<li>Team Leadership &amp; Workflow Management – Directly manage a very experienced team of professionals in buying, special orders, shipping, and inventory control. Ensure productivity, accuracy, and service standards are met.</li>
<li>Inventory Oversight – Maintain accurate stock levels across the company, approve purchase orders, monitor replenishment needs, and oversee special order processing to meet customer expectations.</li>
<li>Budget Ownership – Prepare the annual inventory budget, track spending, and enforce adherence to approved budgets. Identify cost-saving opportunities without compromising quality or service.</li>
<li>Operational Coordination – Serve as the primary point of contact between the buying/operations office and store managers, ownership, HR, Finance, and other departments to ensure smooth communication and timely execution of requests.</li>
<li>Process Compliance – Implement and enforce company policies and standard operating procedures for inventory, purchasing, and shipping. Ensure compliance with all operational and financial controls.</li>
<li>Problem-Solving &amp; Decision-Making – Quickly address and resolve operational issues, vendor concerns, or interdepartmental challenges to maintain efficient business operations.</li>
<li>Reporting &amp; Documentation – Maintain accurate and up-to-date records, reports, and inventory spreadsheets. Provide leadership with regular performance and budget updates.</li>
<li>Flexibility for Strategic Requests – Respond to ad-hoc needs and directives from company leadership, adapting priorities as required without losing focus on operational goals.</li>
</ul>
Required Qualifications:
 
<ul>
<li>Bachelor’s degree in business administration or related field.</li>
<li>Must have experience in: Full Bridal and Fashion Jewelry Business – Tacori, Verragio, A. Jaffe, Simon G. and more!</li>
<li>Minimum 5 years of experience managing a mid- to large-sized team, preferably in retail operations or inventory management.</li>
<li>Must have strong time management skills and the ability to meet deadlines consistently. </li>
<li>Proven ability to manage budgets, implement process improvements, and oversee multi-location operations.</li>
<li>Knowledgeable in market trends</li>
<li>Strong leadership skills with a track record of building high-performing teams.</li>
<li>Excellent communication skills (verbal and written) for interacting with staff, leadership, vendors, and partners.</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workplace and Inventory Management software.</li>
<li>Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li>
<li>Strong problem-solving skills and ability to make quick, informed decisions.</li>
</ul>
 
Benefits Package:
 
<ul>
<li>401(k) + 401(k) company match</li>
<li>Medical Insurance</li>
<li>Company Paid Dental, Vision &amp; Life Insurance</li>
<li>Short-Term Disability</li>
<li>Up to 4 Weeks of Paid Time Off</li>
<li>Sick Pay</li>
<li>Paid Holidays</li>
<li>Paid relocation expenses&nbsp;</li>
</ul>
 
* Genesis Diamonds is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
 
*Genesis Diamonds is a drug and alcohol free workplace. All offers of employment are contingent upon pre-employment background and drug screening.

Operations and Inventory Manager/Director of Operations/Merchandise Coordinator

<h3>Job Description</h3>
KLR Executive Search is proud to partner with Long’s Jewelers, a family-owned and operated fine jeweler with seven locations throughout Massachusetts and New Hampshire. For more than a century, Long’s has been New England’s premier destination for fine jewelry, luxury watches, and exceptional client experiences. With a reputation built on trust, integrity, and multi-generational relationships, Long’s is more than a retailer — it is a steward of celebrating life’s most meaningful moments.
 
The Long’s boutique portfolio includes partnerships with the world’s most prestigious brands, including Rolex and Patek Philippe. Long’s is proud to offer clients access to some of the rarest and most coveted timepieces in the world, approaching every interaction with the belief that true luxury is about heritage, loyalty, and lasting connection.
 
The Senior Watch Buyer will lead the strategy, planning, and execution of the luxury watch category. This role is responsible for building vendor partnerships, curating assortments, and driving profitability across multiple channels. In addition, the Senior Watch Buyer will lead the repair and service function, the Certified Pre-Owned (CPO) program, and provide oversight of the Rolex category, ensuring operational excellence and adherence to brand standards.
 
This is a full-time position with a competitive compensation and benefits package. Occasional evenings, weekends, and travel are required.
 
Key Responsibilities:
Category &amp; Vendor Management
<ul>
<li>Build and foster relationships with luxury watch vendors.</li>
<li>Develop product assortments that align with company strategy and client demand.</li>
<li>Negotiate vendor agreements and allocations to support long-term growth.</li>
<li>Forecast and manage sales, margin, and inventory plans across retail and e-commerce.</li>
</ul>
Operational Oversight
<ul>
<li>Supervise the repair and service department, ensuring efficiency and quality.</li>
<li>Provide oversight of the Rolex business, maintaining compliance with brand standards.</li>
<li>Collaborate with internal teams to ensure smooth execution of business strategies.</li>
</ul>
Analysis &amp; Reporting
<ul>
<li>Prepare weekly and monthly business reviews with insights and recommendations.</li>
<li>Monitor trends, pricing, and competition to inform strategic decisions.</li>
<li>Partner with marketing on vendor-driven initiatives.</li>
</ul>
Client &amp; Market Focus
<ul>
<li>Support client service through special order management and resolution of escalated issues.</li>
<li>Regularly visit stores and shop competitors to stay attuned to market shifts.</li>
<li>Contribute to a seamless luxury experience across all customer touchpoints.</li>
</ul>
 
Job Qualifications:
<ul>
<li>3+ years of retail merchandising experience, preferably in luxury watches or jewelry.</li>
<li>Demonstrated vendor management and assortment planning expertise.</li>
<li>Strong analytical skills with proficiency in MS Office and advanced Excel.</li>
<li>Supervisory or team leadership experience preferred.</li>
<li>Excellent written and verbal communication skills.</li>
</ul>

Senior Buyer

<h3>Job Description</h3>
The Toughest Job, But with the Most Reward – Becoming a Genesis MVP!
 
We’re on the hunt for a Sales mastermind! (aka Store Manager/Regional Manager), an MVP that can lead through teamwork, motivation and positive energy and who is ready to start a role that will take everything you've got!&nbsp;
 
<ul>
<li>MVPs are passionate about what they do and never settle for anything less than the absolute BEST.</li>
<li>MVPs are team players!</li>
<li>MVPs are self-starters!</li>
</ul>
 
Genesis Diamonds has been redefining the jewelry experience since 2004, bringing unmatched value, education, and selection to Tennessee, Ohio, and Kentucky. With one of the region’s largest collections of loose and mounted GIA-certified diamonds, as well as exclusive designs from the world’s top brands, we’ve built a reputation as the premier destination for fine jewelry.
 
We’re proud to be the Official Jeweler of the Tennessee Titans and The Louisville Cardinals, and to have been voted “Best Jewelry Store” and “Best Place to Buy an Engagement Ring” by our community for 15 years and counting. Beyond our showrooms, we are committed to being deeply involved in our local communities, as well as give back through partnerships with organizations like Make-A-Wish Mid-South &amp; The Unbridled Foundation.
 
At Genesis Diamonds, our mission is simple: empower customers with knowledge, offer the very best in quality and value, and create a joyful, memorable shopping experience.
 
Salary Range: $80,000 - $400,000 per year DOE
What does a typical day at Genesis look like? 
<ul>
<li>You will be on the floor constantly. You will be inspiring, coaching, supporting your team, all while you are working alongside them. </li>
<li>You’ll be cultivating deep, enduring relationships with clients to foster lifelong loyalty and spending</li>
<li>You will be a sales master, a serious networker, a “closer” with an ownership mentality, aways thinking outside the box.</li>
<li>You’ll need to keep a high level of energy and intensity. If you’re passionate about the jewelry industry and your customers, this won’t even seem like work to you!</li>
<li>You will be developing and executing creative strategies: including events and partnerships to attract new customers. </li>
<li>You will drive sales performance by setting clear goals and ensuring consistent follow-through. </li>
</ul>
 
Do YOU have what it takes to be a GENESIS MVP?!
<ul>
<li>ALWAYS be humble! There’s no room for egos here.</li>
<li>Be Hungry! Give it everything, you’ve got &amp; more!</li>
<li>We are a business driven by lifelong relationships, so you’ll have to be able to communicate with a diverse group of people and connect with them on a personal level.</li>
<li>Inspire your team for success! </li>
</ul>
 
Qualifications:
<ul>
<li>Must have experience in Full Bridal and Fashion Jewelry sales - Tacori, Verragio, A. Jaffe, Simon G. and more!</li>
<li>Proficiency with Point of Sales (POS) systems, client tracking systems.</li>
<li>Strong organizational and follow-up skills.</li>
<li>Presents a professional image in appearance, words, and actions.</li>
<li>Perform job functions with attention to detail, efficiently and thoroughly.</li>
<li>Motivation, integrity, and high level of work ethic</li>
<li>Track record of successful business outcomes</li>
</ul>
 
What are the Genesis perks?
<ul>
<li>We are a family that looks out for one another! </li>
<li>&nbsp;We have a competitive compensation package, made to motivate you to work hard and exceed your goals. THE SKY IS THE LIMIT!</li>
<li>&nbsp;We have a great benefits package: </li>
</ul>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;401(k) + 401(k) company match
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bonus Incentives
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Medical Insurance
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Company Paid Dental, Vision &amp; Life Insurance
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Short Term Disability
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Up to 4 Weeks of Paid Time Off
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sick Pay
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Paid Holidays
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Paid relocation expenses
 
If you are ready to be a Genesis MVP, we are ready to meet you!
 
* Genesis Diamonds is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.
 
*Genesis Diamonds is a drug and alcohol free workplace. All offers of employment are contingent upon pre-employment background and drug screening.

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