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job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: The Client Success Manager is responsible for cultivating and sustaining long-term, strategic relationships with Omega’s client partners, serving as the primary liaison for all client communications. This role ensures the delivery of a superior client experience by thoroughly understanding each client’s business objectives, aligning solutions to their evolving needs, and proactively identifying opportunities to enhance value and drive revenue growth.
Principle Responsibilities: 
<ul>
<li>Develop new and continue to improve existing relationships with client partners.</li>
<li>Regularly review company practices to ensure maximum client satisfaction.</li>
<li>Work with internal departments to ensure company meets clients’ expectations.</li>
<li>Collaborates with employees across all levels to best understand how to update and create Company technical documents.</li>
<li>Attend to client complaints and resolve issues promptly.</li>
<li>Accept incoming calls, emails, and communications of requests from clients in a friendly, approachable, and helpful manner.</li>
<li>Follow written procedures and checklists and work with other departments to create internal solutions and provide resolutions to clients.</li>
<li>Conduct daily audit of new merchant setups, communicating issues to the Merchant Performance Supervisor for correction.</li>
<li>Collaboratively solve for problems, while improving processes used to reach resolutions.</li>
<li>Educate and inform clients about the company’s products, services and special offers. </li>
<li>Identify potential opportunities and work collaboratively to build new customer relationships.</li>
<li>Document policies and procedures used to reach resolutions for client and service provider requests to improve processes over time.</li>
<li>Conduct customer satisfaction surveys and make recommendations for improving client satisfaction.</li>
<li>Manage in case file management and research, to include opening, problem-solving, and closing of case investigations.</li>
<li>Designs and develops specified reports case reports for management.</li>
<li>Schedule and lead weekly touchpoints to stay actively engaged with our partners.</li>
</ul>
 
Requirements:
Knowledge, Skills, and Abilities: 
<ul>
<li>Excellent customer service/customer relationship skills; service-oriented and able to resolve customer grievances. </li>
<li>Excellent interpersonal skills with a proven ability to collaborate with a team. This includes strong verbal and written communication skills.</li>
<li>Excellent organizational and time management skills.</li>
<li>Demonstrated critical thinking and problem-solving skills.</li>
<li>Proficient in Microsoft Office Suite or related software.</li>
<li>Basic understanding of clerical procedures and systems such as recordkeeping and filing.</li>
</ul>
 
Work Experience: 
<ul>
<li>1+ year customer service experience preferred. </li>
</ul>
Training and Education: 
<ul>
<li>High school diploma or equivalent required. </li>
<li>Complete all required training as assigned.</li>
</ul>
Working Environment and Requirements to Perform Job Responsibilities
<ul>
<li>Ability to work full-time (average of 40-hours per week). </li>
<li>Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities. </li>
<li>Ability to be on location and/or assigned confidential location(s) for client services for all work hours. </li>
<li>Effective with shifting roles, responsibilities, and expectations in a changing work environment. </li>
<li>Ability to see computer screen, read, and complete forms</li>
<li>Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.</li>
<li>Ability to sit for prolonged periods of time/work at a desk. </li>
<li>Ability to answer the phone in a busy environment – hear callers and be responsive. </li>
<li>Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize. </li>
</ul>

Client Success Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.
 
Key Responsibilities:
 
Daily Responsibilities:
<ul>
<li>Review QC walks with Property Care Managers and address any unit needs or concerns.</li>
<li>Call 10 owners using QC walk information and log conversations in the QC App.</li>
<li>Contact OWN and OWG arrivals for the following day.</li>
<li>Update property information in Track based on updates from Property Care Managers.</li>
<li>Contact owners regarding work exceeding contract limits.</li>
<li>Review previous day's work orders.</li>
<li>Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.</li>
<li>Walk owner arrivals.</li>
<li>Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.</li>
</ul>
Weekly Responsibilities:
<ul>
<li>Reach out to HOAs for updates on buildings, amenities, and projects.</li>
<li>Meet with visiting owners in person.</li>
<li>Review closed work orders and billing for accuracy.</li>
<li>Ensure timely completion of COP/GOP process.</li>
<li>Meet with Property Managers to review portfolio action items and needs.</li>
</ul>
Monthly Responsibilities:
<ul>
<li>Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.</li>
<li>Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.</li>
<li>Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.</li>
<li>Participate in development workshops with the Director of Client Success and Property Care Manager.</li>
<li>Review monthly owner statements for accuracy.</li>
</ul>
Ongoing Responsibilities:
<ul>
<li>Review active inventory for top-grade opportunities.</li>
<li>Ensure owner contracts are complete, valid, and up-to-date.</li>
<li>Manage communications with owners regarding inclement weather and natural disasters.</li>
<li>Recommend annual preventative maintenance not included in the Rental Management Agreement.</li>
<li>Perform other tasks as assigned by the supervisor.</li>
<li>Key Performance Indicators (KPIs):</li>
<li>Achieve a net gain of 8 new inventory units annually.</li>
<li>Maintain owner credits at less than 0.5% of gross rents.</li>
<li>Ensure 100% accuracy on owner statements.</li>
<li>Document all owner communication.</li>
<li>Achieve a 4.5 Owner Survey score in communication.</li>
<li>Resolve work orders within 5 days.</li>
<li>Complete upgrade requests within 14 days.</li>
</ul>
Benefits:
<ul>
<li>Comprehensive medical, dental, and vision insurance.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on vacation rentals.</li>
<li>Professional development opportunities.</li>
</ul>
Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
 
Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!
Requirements:
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
</ul>
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Beemac Logistics is looking to build our Salesforce! We need dynamic, competitive, and entrepreneurial minded individuals who are motivated by unlimited earning potential. This is a unique inside sales position with the ability to make a SIX-FIGURE income in as little as 18 months! It is an opportunity to grow a book of business and build meaningful relationships in the transportation logistics industry. What makes a successful Client Solutions Manager:
<ul>
<li>As a successful Client Solutions Manager, you will act as a business owner, entrepreneur and customer service specialist determined to build your own book of business by being the single point of contact for all your customer’s needs.</li>
<li>Utilizing expert oral and written communication skills to build and maintain positive relationships with new and existing customers.</li>
<li>Partnering with sales leadership and wanting to “think outside the box” to create strategies for prospecting new business.</li>
<li>Using your personality and possessing positive energy to impact others and your working environment.</li>
<li>Enjoy working as a team in a very fast paced environment to deliver value added solutions.</li>
<li>Practicing effective time management to organize your day and avoid getting easily distracted.</li>
<li>Being an inquisitive, quick learner and paying attention to small details.</li>
<li>Never settle! Be competitive and willing to take initiative to put your customers first.</li>
<li>Most of all, have the drive to grow your book of business continually and consistently!</li>
</ul>
Day to Day Functions of a Successful Client Solutions Manager:
<ul>
<li>Call existing customers and utilizing Partnership Selling to increase sales.</li>
<li>Prospect new business and forge new relationships daily.</li>
<li>Work with operations to build and track loads.</li>
<li>Negotiate rates with carrier partners and valued clients.</li>
<li>Utilize multiple forms of communication such as telephone, e-mail, instant messenger, and other support software.</li>
</ul>
Requirements:
What you need to bring to the table:
<ul>
<li>You must be able to work full-time Monday through Friday.</li>
<li>A detailed career development program that offers incentives and rewards in the following areas: income, job title, time-flexibility plus education/training.</li>
<li>A College Degree is preferred. However, relevant advanced sales or industry experience will be considered.</li>
<li>Previous sales or customer service experience preferred.</li>
<li>Must possess the qualities of an entrepreneur with strong independent and teamwork skills.</li>
<li>High energy and enthusiasm.</li>
<li>Driven by a high moral and ethical compass.</li>
<li>Willingness to conduct and build your business confidently over the telephone and face-to-face.</li>
</ul>
Why you should join us:
<ul>
<li>We are growing at a fast pace with consistent year over year revenue increases of more than 100%.</li>
<li>We offer a dynamic/progressive company culture that values our employees as our greatest assets.</li>
<li>Our industry experienced supervisors and managers act as advocates and coaches rather than bosses.</li>
<li>We believe that “Relationships Move Loads.” Simply put, when YOU SUCCEED, WE ALL SUCCEED!</li>
</ul>
The Many Benefits of Beemac:
<ul>
<li>Competitive base salary (commensurate with experience) plus UNCAPPED COMMISSIONS POTENTIAL!</li>
<li>Potential to grow a 100K book of business in less than 18 months</li>
<li>401(k) program plus company matching.</li>
<li>Paid Time Off and Paid Vacation Holidays.</li>
<li>Health/Dental/Vision coverage.</li>
<li>Career Development</li>
<li>Work/Life Balance</li>
</ul>
Beemac Accomplishments &amp; Company Awards:
<ul>
<li>Top 500 Largest For-Hire Carriers by Freight Waves 2023.</li>
<li>Ranked 60th Top Freight Brokerage Firms in the U.S. by Transport Topics 2023.</li>
<li>Ranked in the "Top 10" Flatbed/Heavy Specialized Carrier in the U.S. by Transport Topics 2023.</li>
<li>Named in the 2023 Pittsburgh Business Times “Fast 50.”</li>
<li>Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2023” Award.</li>
<li>Ranked No. 2972 on the Inc. 5000 list 2023.</li>
</ul>

Client Solutions Manager

<h3>Job Description</h3>
Job DescriptionRole Description: &nbsp; As a Client Success Manager (CSM) you will be responsible for building and maintaining strong relationships with Executech’s clients. The primary goal of a CSM is to ensure client satisfaction, retention, and successful outcomes by understanding the client's needs, managing expectations, and delivering exceptional service. Your role includes effective communication, strategic account management, and sustainable business growth through upsell opportunities. Responsibilities include but are not limited to:
<ol>
<li>Client Relationship Management: Develop and nurture positive relationships with clients, acting as their primary point of contact. Understand the client's business goals, challenges, and requirements to effectively align our services with their needs.</li>
<li>Account Management: Proactively manage client accounts by regularly communicating with clients, conducting technical business reviews, and identifying opportunities to add value. Monitor client satisfaction levels, address concerns, and provide solutions to enhance their experience.</li>
<li>Service Delivery: Collaborate with internal teams to ensure the timely and efficient delivery of MSP services to clients. Coordinate service requests, track progress, and resolve any issues that may arise. Ensure that service level targets are met, and client expectations are consistently exceeded.</li>
<li>Upselling and Cross-selling: Identify opportunities to expand the scope of services offered to clients and work closely with the technical team to upsell or cross-sell additional services. Educate clients on new offerings and explain how they can benefit their business.</li>
<li>Client Advocacy: Serve as the client's advocate within the organization, representing their interests and needs. Gather client feedback, communicate it internally, and collaborate with relevant teams to address any concerns or suggestions.</li>
<li>Renewals and Contract Negotiation: Proactively manage contract renewals and negotiate terms and pricing with clients. Collaborate with the technical team to ensure a high client retention rate and secure long-term partnerships.</li>
<li>Industry and Product Knowledge: Stay up to date on industry trends, emerging technologies, and the MSP's service offerings. Provide clients with insights and recommendations to optimize their IT infrastructure and align their business goals with MSP solutions.</li>
<li>Metrics and Reporting: Track and analyze key performance indicators (KPIs) related to client satisfaction, retention, and revenue growth. Generate regular reports and present findings to internal stakeholders and clients to demonstrate value and identify areas for improvement.</li>
</ol>
 Knowledge, Skills, and Qualifications:
<ul>
<li>A bachelor's degree in a relevant field such as business administration, communications, computer science, information technology, or equivalent IT working experience.</li>
<li>Technical Knowledge – familiarity with basic IT and networking (not required but a plus).</li>
<li>Experience managing a Book of Business where you are responsible for maintaining client re-occurring revenue.</li>
<li>Genuinely enjoy working with people and possess a strong desire to see clients’ businesses succeed.</li>
<li>Interpersonal and Communication skills in oral and written form working with external and internal clients demonstrating a Dynamic, Engaging, and Decisive Personality. </li>
<li>Demonstrated situational awareness – ability to “read the room” and decern the next type and level of engagement.</li>
<li>Industry experience (not required but a plus)</li>
<li>Project Management</li>
<li>Organization; Detail-Oriented</li>
<li>Adaptability and Problem-Solving – exhibit “Extreme Ownership”</li>
<li>Time Management skills – weekly planning (calendaring) and prioritizing tasks, and deliverables.</li>
<li>Microsoft Office Suite proficiency</li>
<li>ConnectWise familiarity (not required but a plus)</li>
</ul>
 Typical Working Environment: A combination of work from home, work from office, and work on-site at client offices. Office in a temperature-controlled environment. Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue. Equipment/Tools used:
<ul>
<li>Computer</li>
<li>Cell phone</li>
<li>Multi-function printer/scanner</li>
</ul>
 Physical Demands: Regularly talk, hear, sit, use computer/peripherals, and drive. Hours of Work: This is a full-time position. Typical work hours are Monday – Friday 8:00 am to 5:00 pm. Hours may vary to meet the needs of clients and business operations. This may include days, evenings, nights, weekends, and holidays. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.&nbsp; Management reserves the right to reassign and alter the job description as dictated by business necessity and evaluate reasonable accommodations. &nbsp;
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<h3>Job Description</h3>
Job DescriptionDescription:
 
Client Services Manager
Job Title: Client Services Manager
Reports To: Client Services Director
Supervises: Client Services Coordinators, Homemakers, Personal Care Aides, Chore Worker
Job Classification: Full-Time, Professional Staff Member; 40 hours/week; Exempt
Salary Range: $45,760-$65,894
 
Job Summary: Responsible for maintaining operations of the in-home services at Licking County Aging Partners (LCAP). This position is an integral part of the overall leadership team with responsibility for day-to-day management of operations and assisting the director with execution of the organizational goals and strategic objectives. Provide training in health-related areas for direct care staff. Prepare reports and data tracking. Assist other staff and clients as needed. Implement plans of correction as assigned. Help prepare for surveys, audits, and reviews as necessary.
Personal &amp; Professional Attributes: Demonstrate sensitivity, empathy and understanding of the needs of older, impoverished, and developmentally disabled individuals, display common sense and good judgment, and actively promote LCAP to the public. Uphold the highest level of confidentiality, honesty and integrity, and always represent the organization in a positive and professional manner.
Core Technology Competencies: Demonstrate working knowledge of computer operations, standard office equipment (copiers, faxes, etc.) and must be able to utilize all Microsoft Office services. 
Essential Duties:
<ul>
<li>Supervise a team composed of direct care and office staff.</li>
<li>Ensure compliance with all Federal, State and program regulations.</li>
<li>Complete ongoing performance evaluations for supervised staff. </li>
<li>Oversee scheduling of all in-home staff.</li>
<li>Maintain required training for in-home staff.</li>
<li>Ensure homemaking and personal care staff meet on-going education requirements.</li>
<li>Ensure homemaking and personal care staff are continuously adhering to regulations and rules governing the operations.</li>
<li>Implement ongoing efficiency in all services provided.</li>
<li>Model high performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, and empowering teams of people to achieve strategic objectives.</li>
<li>Build and maintain excellent relationships internally and externally.</li>
<li>Hire staff and work to ensure all staff perform duties according to established policies and procedures. </li>
<li>Develop internal and external communications with tact, finesse, and confidentiality according to LCAP policies and procedures. </li>
<li>Perform other related duties as needed or as assigned.</li>
</ul>
Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Work is performed primarily in an office environment where climate and noise levels are controlled. No known hazards exist. </li>
<li>The physical demands of this position include frequent sitting, standing, walking, lifting and/or carrying, talking, hearing, visual ability, and mental and emotional demands.</li>
<li>This position is subject to pre-employment background and substance abuse testing. </li>
</ul>
Benefits Offered: Medical, Dental, Vision, Company paid Life &amp; Long-term Disability insurance, 403B Retirement Plan (with 6% agency contribution bi-weekly after 1 year of service, no match required), 12 Paid holidays, Generous Paid Time off (PTO) accrual, and more.
Requirements:
General Requirements: Commitment and desire to provide excellent service to all clients and aging community members. Maintain predictable and regular attendance, work stated hours, communicate, comprehend, and follow policies and procedures and develop and maintain positive working relationships with all staff. Must be able to satisfactorily perform all the job responsibilities and meet the physical requirements of that same job title. All employees must possess and maintain a valid Ohio Driver’s License, as well as the minimum auto insurance coverage for Ohio (must be able to provide proof upon request).
Minimum Education and Experience Requirements:
<ul>
<li>Licensed Practical Nurse (LPN) with active and unrestricted license preferred.</li>
<li>Associate’s degree in nursing, human services or a related field or five years’ experience providing home and community-based services. </li>
<li>Excellent written and verbal communication skills.</li>
<li>Proven leadership skills. </li>
<li>CPR certification or willing to complete within 90 days of hire</li>
<li>Experience evaluating and coordinating health or social services within home and community-based settings.</li>
<li>Knowledge of local resources and programs available to maintain the health and welfare of older adults.</li>
<li>Knowledge of current issues related to caregiving.</li>
</ul>

Client Services Manager

<h3>Job Description</h3>
Job Description
Adecco is hiring and looking for people like you! Don't miss this opportunity and apply now!!!
Adecco is currently assisting one of its clients in their search for a Client Relationship Manager in Chicago, IL:
<ul>
<li>
Pay Rate: $48.44
</li>
</ul>
<ul>
<li>
M-F: 8 am- 5 pm (hybrid)
</li>
<li>
Temp to hire
</li>
</ul>

Requirements: - Experience in Future and Options - Experience in OTC derivatives
-Experience in Client Facing 
Responsibilities: • Subject matter expert for client queries regarding trades, positions, lifecycle events, commission, reporting, product offering • Navigate the organization (central point of contact for client) by doing research and/or internal outreach to get responses to client queries and escalations • Escalation point for clients as well as internal teams that are looking to drive resolution on critical initiatives • Coordinate outreach and understand clients’ intentions around last trade date, esp. on physically settled contracts, and options expiries • Coordinate client requests for additional access to the Mercury portal • Establish frequent dialogue with the Marketing team keeping them abreast of client concerns or product asks and tracking this via internal databases • Establish regular meetings with priority clients to drive discussions around metric trends, outstanding issues (OILs), and strategic industry focus areas. • Meetings should encompass a holistic view of the operational side of the relationship (Product, Collateral, Brokerage, Clearing, etc.) • Meetings should have set agendas, accompanied by presentations where applicable, and should be followed up with call reports • Work with Client Service Relationship Managers to establish prioritization on priority client OILs, keep OILs updated in sharepoint, and ensure regular focus on moving solutions forward • Work with clients to move them toward self-service opportunities on the portal, reduce client accommodations, and use etask/tableau metrics to look at opportunities for reducing manual processes • Maintain client profiles, procedures and up to date contact information
If you are interested and meet the requirements, you should apply and start becoming part of our team!
This position is managed by one of Adecco’s National Recruitment Teams, not your local branch. To be considered, please follow the application instructions provided. 
 Pay Details: $48.44 per week Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Client Relationship Manager

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care is currently seeking a Client Services Manager in our Assistive Care State Programs Home Care office in Beverly, MA.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job Description Description:
As a Client Account Manager, your pivotal role will involve driving exceptional customer service and fostering strong client connections. You will collaborate seamlessly with agents and underwriters to ensure accurate and timely underwriting processes, setting the stage for success. 
 What Makes Joining the MPI® Family the Right Move for You?
 
Mission Statement:
To transform lives by educating and empowering individuals with a breakthrough financial strategy that creates lasting freedom and generational wealth.
 
Vision Statement:
To become the leading force in redefining financial freedom—where every individual has the knowledge, tools, and confidence to build lasting wealth and leave a legacy.
 
At the heart of our company are core values that guide everything we do. We lead with knowledge, believing that education unlocks better financial decisions. We act with integrity, ensuring every choice is made with honesty and care. We thrive on collaboration, knowing the best solutions are found when we work together. We embrace change with a spirit of innovation, transforming challenges into new opportunities. We bring a can-do attitude to every situation, facing obstacles with creativity and determination. Above all, we're fueled by a passion to serve by delivering exceptional service through honest communication and a genuine commitment to the people we support. **Please Note: Accountability and measurable results are core to our company. High standards and feedback are part of our environment.
 
Learn more about our unique strategy: -Read Everybody Ends Up Poor: <a href="https://compoundinterest.com/mpi-books/" target="_blank">https://compoundinterest.com/mpi-books/</a> -Read The Lost Science of Compound Interest: <a href="https://compoundinterest.com/mpi-books/" target="_blank">https://compoundinterest.com/mpi-books/</a>
-Watch: <a href="https://compoundinterest.com/mpi-presentation/" target="_blank">https://compoundinterest.com/mpi-presentation/</a> 
 
At MPI® Unlimited we offer a wide range of health, and financial benefits including Medical, Dental and Vision, Match Plan, Vacation Bonus as well as PTO, and paid Holidays. Pay Range: $20-$22/hr. Full Time Position that requires onsite presence. 
 
Headquartered in Gilbert, AZ, we serve clients coast to coast. We believe in building careers, not just filling jobs. As a Client Account Manager, you'll support this national reach from our main office as you receive training, mentorship, and transition into other opportunities in the organization. 
 
Do you have the following skills to excel in this role?: 
<ul>
<li>Strong analytical and critical thinking abilities.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Strong attention to detail and ability to maintain data integrity. </li>
<li>Strong multitasking abilities and excellent time management skills.</li>
<li>Ability to work independently and as a team player.</li>
<li>Self-motivated with a positive proactive approach to problem-solving.</li>
<li>Ability to maintain confidentiality and handle sensitive information securely.</li>
<li>Proficiency in Google Workspace and other relevant software.</li>
</ul>
To be successful in this role:
<ul>
<li>Efficiently communicate with clients, brokers, insurance carriers and licensed producers to provide/obtain client updates, address inquiries and resolve any issues through professional communication channels, including email, text, and phone calls.</li>
<li>Oversee a portfolio of clients by acting as a point of contact to address inquiries, provide comprehensive application/policy updates and resolve issues while fostering strong client relationships and maintaining a high level of client confidentiality. </li>
<li>Provide in-depth analysis of individual client policies and develop solutions for implementing MPI® financial strategies.</li>
<li>Provide administrative support by processing life insurance applications, Replacement of Existing Life Insurance Contracts and Policy Conservation Opportunities (PCO's) ensuring completeness and accuracy as well as collaborate with brokers &amp; insurance carriers to gather additional information and necessary documents for the underwriting process. </li>
<li>Identify potential clients that are eligible for loans and PCO's that may need to be processed and work with brokers &amp; insurance carriers to ensure accurate and timely processes.</li>
<li>Maintain data integrity by entering and updating client account information and underwriting updates in the CRM and ensuring proper documentation is filed in accordance with client records retention policy &amp; state and federal regulations.</li>
<li>Generate reporting for department/executive management, providing insights for data-driven decision-making as well as collaborating with team members to identify opportunities for enhancing operational efficiency and propose innovative solutions.</li>
<li>Assist in special projects and/or other duties as assigned by management</li>
</ul>
Requirements:
 
 
Compensation details: 20-22 Hourly Wage
 
PI1b63e5506da7-25405-34184281

Client Account Manager

<h3>Job Description</h3>
Job Description
Job Title: Client Manager
Reports To: The Client Manager will report to the Client Director, Managing Vice President, or equivalent leadership. 
Job Overview:
The Client Manager (CM) is responsible for managing customer service staff based in multiple locations within a specified geographical territory. The CM will be a highly visible leader within their employee organizations and is ultimately responsible for ensuring SPS meets and/or exceed Service Level Agreements at client locations. 
The CM is usually dedicated to a specific client and may have multiple levels of leadership as direct reports. Indirect reports will consist of, but not limited to employees working in Reception/Concierge, Mail/Shipping/Warehousing/Courier Services, Hospitality to Administrative and/or service level roles. From a business perspective, the CM will assist the Operations Director in managing P&amp;L, Client relationships at multiple sites, providing solutions to customer concerns and partnering with Human Resources to hire staff and effectively manage their teams. 
Duties and Responsibilities:
<ul>
<li>Ensures service delivery excellence for assigned locations. </li>
</ul>
<ul>
<li>Manage the receipts, delegations and successful completions of all client requests. </li>
</ul>
<ul>
<li>Meets all client and SPS deadlines. </li>
</ul>
<ul>
<li>Ensures all site leadership effectively manage all resources within the operation including people, hardware/software and facilities. </li>
</ul>
<ul>
<li>Ensures all site leadership have proper coverage per the service level agreement. This includes ensuring floater coverage and the effective partnership with Human Resources to hire any outside staff as needs arise. </li>
</ul>
<ul>
<li>Ensures managers/supervisors maintain a safe working environment for the SPS staff on site. </li>
</ul>
<ul>
<li>Tracks all client requests using the approved tracking mechanism. </li>
</ul>
<ul>
<li>Maintains metrics for monthly reporting of KPIs/SLAs. </li>
</ul>
<ul>
<li>Oversees all equipment, supply and messenger vendors to comply with SPS contract. </li>
</ul>
<ul>
<li>Regularly visits assigned locations to ensure teams are compliant with all defined SLAs, company and client operating procedures to include, but not limited to safety, health and human resource guidelines. </li>
</ul>
<ul>
<li>Documents any incidents and inform client and SPS immediately. </li>
</ul>
<ul>
<li>Oversees financial performance. </li>
</ul>
<ul>
<li>Assists National Manager to maintain site P&amp;Ls are at proforma levels or above. </li>
</ul>
<ul>
<li>Consistently executes all deadlines met for payroll, billing &amp; A/R collection for all locations. </li>
</ul>
<ul>
<li>Oversees monthly budget forecasts for various accounts. </li>
</ul>
<ul>
<li>Helps to facilitate growth within existing account sites year-over year. </li>
</ul>
<ul>
<li>Insures smooth and sustained client &amp; employee engagement. </li>
</ul>
<ul>
<li>Maintains Client Satisfaction Index ("CSI") at or above previous score. </li>
</ul>
<ul>
<li>Participates in monthly and quarterly client business reviews. </li>
</ul>
<ul>
<li>Maintains Employee Satisfaction Index ("ESI") at or above previous score. </li>
</ul>
<ul>
<li>Participates in SPS sponsored events. </li>
</ul>
<ul>
<li>Establishes and maintains accountability to National Operations Manager. </li>
</ul>
<ul>
<li>Coaches, develops and cross trains operations team to grow their careers. </li>
</ul>
<ul>
<li>Sets and communicates to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations. </li>
</ul>
<ul>
<li>Develops, appraises, and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members. </li>
</ul>
<ul>
<li>Maintains consistent documentation monitoring the status of each employee. </li>
</ul>
<ul>
<li>Provides annual employee performance evaluations and reviews as directed by SPS. </li>
</ul>
<ul>
<li>Insures operational excellence. </li>
</ul>
<ul>
<li>Demonstrates strict adherence to all SPS policies &amp; procedures. </li>
</ul>
<ul>
<li>Serves as a knowledge resource regarding SPS policies and procedures. </li>
</ul>
<ul>
<li>Exceeds all contractual and client KPIs/SLAs. </li>
</ul>
<ul>
<li>Immediately reports any personnel, security or data breach incidents to SPS leadership team. </li>
</ul>
<ul>
<li>Proactively institutes the SPS Governance Model to ensure client satisfaction. </li>
</ul>
<ul>
<li>Manages a defined collection of multiple SPS sites within a national client operation. </li>
</ul>
<ul>
<li>Standardizes policies and procedures, including statistical monthly reporting and benchmarks. </li>
</ul>
<ul>
<li>Drives operational improvements and solution design. </li>
</ul>
<ul>
<li>Troubleshoots and resolves all client, site management and site staff issues. </li>
</ul>
<ul>
<li>Coordinates, implements and oversees any special projects. </li>
</ul>
<ul>
<li>Coordinates and leads vendor partner negotiations. </li>
</ul>
<ul>
<li>Managed site financials in terms of hours, gross margin spread, profitability and growth </li>
</ul>
<ul>
<li>Serve as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints. </li>
</ul>
<ul>
<li>Manages direct reports including managerial staff. </li>
</ul>
<ul>
<li>Assists in the development of training materials and execution of formal training sessions. </li>
</ul>
<ul>
<li>Supports business development internally and as directed. </li>
</ul>
<ul>
<li>Maintains consistent communication with client and SPS at all levels. </li>
</ul>
Competencies: 
<ul>
<li>Results-oriented. </li>
</ul>
<ul>
<li>Driven by client satisfaction. </li>
</ul>
<ul>
<li>Strong integrity, solid business ethics. </li>
</ul>
<ul>
<li>Excellent presentation and interpersonal skills. </li>
</ul>
<ul>
<li>Excellent English written and oral communication skills. </li>
</ul>
<ul>
<li>Expert in customer service skills, professional attitude and appearance. </li>
</ul>
<ul>
<li>Good organizational skills. </li>
</ul>
<ul>
<li>Ability to maintain confidentiality. </li>
</ul>
<ul>
<li>Attention to detail. </li>
</ul>
<ul>
<li>Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information. </li>
</ul>
<ul>
<li>Able to convey information and ideas through speech in ways that others will understand. </li>
</ul>
<ul>
<li>Able to listen to and understand information and ideas presented through spoken words and sentences. </li>
</ul>
<ul>
<li>Able to speak clearly so listeners understand, identify and understand the speech of another person. </li>
</ul>
<ul>
<li>Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting. </li>
</ul>
<ul>
<li>Flexibility in dealing with simultaneous projects. </li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required. Bachelor's Degree or higher preferred. </li>
</ul>
<ul>
<li>Minimum of 7-10+ years of experience in high-level relationship building and operational management. </li>
</ul>
<ul>
<li>Previous multi-site management experience is highly preferred since the COM may oversee employee organizations of 30-50+ employee based in multiple locations. </li>
</ul>
<ul>
<li>Program/Project Management experience is a plus. </li>
</ul>
<ul>
<li>Proven ability to successfully coach/train/mentor front line managers and staff. </li>
</ul>
<ul>
<li>Ability to build business relationships and interact effectively with "C" level executives </li>
</ul>
<ul>
<li>Solid understanding of selling skills. </li>
</ul>
<ul>
<li>Exceptional computer skills. </li>
</ul>
<ul>
<li>Industry related experience a plus. </li>
</ul>
<ul>
<li>Driven by client satisfaction, with proven track record of diplomacy and ownership. </li>
</ul>
<ul>
<li>Strong integrity, solid business ethics . </li>
</ul>
<ul>
<li>Strong team approach to account management. </li>
</ul>
<ul>
<li>Creative strategic thinking and performance. </li>
</ul>
<ul>
<li>Required to maintain an overall professional appearance and attitude. </li>
</ul>
<ul>
<li>Adhere to all policies and procedures required. </li>
</ul>
Physical Demands:
<ul>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
</ul>
<ul>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
</ul>
<ul>
<li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
</ul>
<ul>
<li>Physically able to talk on the phone and input data simultaneously. </li>
</ul>
<ul>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
<ul>
<li>Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness. </li>
</ul>
Travel: Some travel is required for this position. Approximately up to 25%.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
About SPS:
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities. 
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies. 
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website <a href="http://www.spsglobal.com" target="_blank">www.spsglobal.com</a>. 
SPS. The Power of Possibility.
Pay Range$110,000—$130,000 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
 is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

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