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<h3>Job Description</h3>
Job Description
Technical Writer Job Summary:
Sparks Group is assisting a regional utilities company in Laurel, MD in finding a Technical Writer for a long-term contract assignment. As a Technical Writer, you will be responsible for creating and writing various types of user documentation, such as internal business procedures, how-to guides, references, manuals, and instructions. This is a full-time (40 hours per week), long-term (at least a year), and hybrid (2-3 days in-office) opportunity.
Technical Writer Responsibilities:
<ul>
<li>Writes clear and concise policies and procedures.</li>
<li>Produces technical information and guidelines in simple/easy to understand language.</li>
<li>Documents technical direction on project announcements, brochures, etc.</li>
<li>Creates user documentation for a variety of material, including how-to guides and instruction manuals.</li>
<li>Writes documents for training purposes.</li>
<li>Assists with editing and drafting letters and preparing presentations.</li>
<li>Assists with producing website content for water/sewer projects.</li>
<li>Ensures technical verbiage is easy to understand by the layperson.</li>
<li>Prepares charts, graphs, or forms as needed.</li>
<li>Ensures fields flow in the correct sequence.</li>
<li>Submits document drafts to stakeholders for feedback.</li>
<li>Proofreads documents for grammar and spelling.</li>
<li>Creates online tutorials.</li>
<li>Provides updates as necessary.</li>
<li>Stays informed on industry trends.</li>
</ul>
Technical Writer Qualifications:
<ul>
<li>Bachelor’s degree with major work in Engineering or a related field.</li>
<li>3+ years of experience writing technical documentation and training material.</li>
<li>Excellent writing and grammar skills </li>
<li>Ability to work independently, delivering accurate documentation under tight deadlines. </li>
<li>Knowledge of software programs for writing text, creating charts and graphs, and incorporating diagrams and photos into documents.</li>
<li>Excellent writing and copy-editing skills.</li>
</ul>
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This job is Hybrid Remote.
Pay Range: Hourly $30.00 to $45.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Technical Writer

<h3>Job Description</h3>
Job DescriptionSalary: D.O.E. 
Want to be a part of the Marthaler Family of Dealerships?
Marthaler Honda of Helena is seeking motivated and positive individual for its Service Advisor team. The individual must have high energy with a professional attitude, strong communication skills, good work ethic and the ability to multi-task.
Job Overview: As a first contact for Marthaler Honda of Helena, the service advisor is expected to greet customers, be somewhat knowledgeable in various types of vehicles, and manage scheduling of services. The service advisor is also responsible for adequate scheduling and ensuring each customers needs are met.
Responsibilities and Duties:
<ul>
<li>Greet customers when they arrive at the service center.</li>
<li>Consult with mechanics about necessary repairs and possible alternatives to expensive work.</li>
<li>Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options.</li>
<li>Answer questions about service outcome (after consulting with mechanic if necessary)</li>
<li>Advise customers about warranty protections and potential cost savings.</li>
<li>Create Repair Orders and dispatch vehicles to the proper place for repairs / maintenance.</li>
<li>Maintain thorough customer and service records detailing what actions have been performed on a given vehicle.</li>
<li>Schedule appointments via online, phone calls, in-person, and walk-ins.</li>
<li>Monitor service progress and call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.</li>
</ul>
When you think of family, what comes to mind?
<ul>
<li>Culture that encourages employee growth &amp; development</li>
<li>Experiences that create customers for life</li>
<li>Innovative atmosphere</li>
<li>Stability now &amp; in the future</li>
</ul>
The Marthaler Family of Dealerships offers:
<ul>
<li>Family/ friendly environment-Excellent benefits/ pay plan.</li>
<li>Job Security</li>
<li>Career Path</li>
</ul>
Benefits:
<ul>
<li>401(k)</li>
<li>Health, Vision &amp; Dental insurance</li>
<li>Employee discount</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Short Term Disability</li>
<li>Wellness program</li>
<li>Career advancement</li>
</ul>
Experience:
<ul>
<li>Problem solving skills</li>
<li>Strong verbal and written communication skills</li>
<li>Professional personal presentation</li>
<li>Strong organizational skills</li>
<li>CDK experience preferred but not required.</li>
</ul>
License/Certification: Drivers License(required)
 
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Service Writer

<h3>Job Description</h3>
Job DescriptionSalary: 
Position Summary:
This Service Writer is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Departments operation. This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail. The work performed by the Service Writer is inherently supportive, involving interactions with customers in a professional and caring manner, with a primary emphasis on completing tasks pleasantly and accurately while assisting others.
Position Duties and Responsibilities:
<ul>
<li>Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced</li>
<li>Prepare service repair orders for billing purposes</li>
<li>Maintains service schedules</li>
<li>Fields internal and external customer inquiries to the Service Department</li>
<li>Maintains the service library with current information (files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager</li>
<li>Updates customer profiles using equipment, hours, or other information from the customer work orders</li>
<li>May process warranty and/or product improvement claims including the computation of charges, submission and follow-up</li>
<li>Maintains Service Department filing and records</li>
<li>May support other Best Equipment operations </li>
</ul>
Required Qualifications &amp; Experience:
<ul>
<li>General understanding of mechanical/technical terms is preferred</li>
<li>Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions</li>
<li>High School Diploma or equivalent experience</li>
<li>Basic knowledge of accounting practices</li>
<li>Knowledge of office procedures</li>
</ul>
 
Benefits
Starting salary is competitive and will be based on qualification and experience. Best Equipment offers medical, dental, vision, and life insurance, 401K, 10 paid holidays, vacation and sick time, plus more benefits. For more information on Best Equipment, please visit<a href="http://www.BestEquipmentCo.com" target="_blank">www.BestEquipmentCo.com</a>.
 The successful candidate is responsible for complying with Best Equipments employee and sales handbook, including any related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

<h3>Job Description</h3>
Job DescriptionAuto Systems Centers is an Employee owned company (ESOP) and is also the worlds largest Midas Franchisee in the Midas chain. Every Team member receives company stock (after first full fiscal year) every year; HUGE!!! Our company culture is all about taking care of our Teams (people) so they can take care of our customers (Take care of People and People will take care of you) Our Goal is to make every Team member feel "Valued" and carry out their "Purpose" each and every day. Our Management style is "Servant Leadership", Serving our Teams and Leadership Development so we can better Serve our Customers. We Model/Live this in everything we do. Midas has a rich history and an iconic name in automotive maintenance, repair and tire industry as a company that is both progressive and cutting edge. We are about "TEAM": Our Team member benefits include: 
<ul>
<li>5-day work week; Family Friendly hours for our Team</li>
<li>No Sundays and everyone is on a 5 Day work week.</li>
<li>Paid Holidays</li>
<li>Paid Time Off after 6 Months</li>
<li>Health, Dental, Vision, Prescription &amp; Life Insurance</li>
<li>401K with Matching Funds (Dollar to Dollar match)</li>
<li>Advancement Opportunities</li>
<li>Employee tool purchase program</li>
<li>Great Weekly Pay</li>
<li>We cover uniform expenses.</li>
</ul>
We are looking for people that have a Great Attitude, Great Attendance and want to be a part of a winning Team!

<h3>Job Description</h3>
Job Description
A Service Writer&nbsp;acts as the liaison between your dealership's customers and your service team. They are responsible for understanding customers' needs and communicating them to your service technicians/mechanics.
<ul>
<li>Meeting with customers to discuss their needs</li>
<li>Creating price estimates and time needed for repairs</li>
<li>Requesting parts needed</li>
<li>Scheduling service to specific jobs</li>
<li>Communicating the needs of customers to your service technicians</li>
<li>Entering Work Order details into your dealership’s management system</li>
<li>Communicating information regarding parts, Work Orders, costs, warranties, time, etc.</li>
<li>Communicating Work Order statuses to customers and relaying any additional work needed and associated costs</li>
<li>Tracking repairs and problem causes</li>
<li>Tracking and processing customer warranties and insurance</li>
</ul>
Company DescriptionWhen you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles 
<h3>Company Description</h3>
When you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles

<h3>Job Description</h3>
Job Description
Responsibilities:
<ul>
<li>Serve as a customer relationship manager</li>
<li>Schedule appointments</li>
<li>Write Estimates</li>
<li>Convery all necessary information including cost, necessary parts and work needed to the customer</li>
<li>Contacting customers in the case of additional work to relay the details and extra costs.</li>
<li>Monitor service progress with each technician</li>
</ul>
Requirements:
<ul>
<li>Work experience and product knowledge may be advantageous</li>
<li>Excellent communication and customer service skills</li>
<li>Computer literacy and knowledge of mechanical software programs</li>
<li>Two to four years related experience and/or training</li>
</ul>
Company DescriptionELB Automotive is your local automotive repair shop focusing on extensive mechanical repairs on all makes and models. Newly renovated facility with the latest technology and equipment. 
<h3>Company Description</h3>
ELB Automotive is your local automotive repair shop focusing on extensive mechanical repairs on all makes and models. Newly renovated facility with the latest technology and equipment.

<h3>Job Description</h3>
Job DescriptionJob Summary: We are looking for a&nbsp;Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
<ul>
<li>Medical, Dental, and Vision Insurance</li>
<li>401(k) Plan</li>
<li>Short &amp; Long Term Disability</li>
<li>Employer Paid Life Insurance</li>
<li>Paid Holidays</li>
<li>Paid Vacation</li>
<li>Paid Sick Time</li>
<li>Paid Birthdays</li>
<li>Paid Training</li>
<li>Opportunities for Advancement</li>
<li>Closed Sundays</li>
<li>Healthy Work/Life Balance</li>
</ul>
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times</li>
<li>Oversee and participate in quality control</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
</ul>
Qualifications
<ul>
<li>Valid driver’s license &amp; clean driving record</li>
<li>Automotive service advisor experience</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Multitasking skills</li>
<li>Proficient use of computers/business machines</li>
</ul>
About Us:&nbsp;The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.&nbsp; Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.&nbsp; This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.&nbsp; &nbsp;Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job DescriptionDescription:
Who We Are
 
United Ag &amp; Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag &amp; Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag &amp; Turf is a sister company to United Construction &amp; Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.
 
What You’ll Get
<ul>
<li>Bonus Program</li>
<li>Training through John Deere University</li>
<li>A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match</li>
<li>Referral Bonus</li>
<li>Earned PTO</li>
<li>Employee Assistance Program</li>
<li>Paid Company holidays</li>
<li>Company Paid Life Insurance</li>
<li>Great Work/Life Balance</li>
<li>Opportunities for advancement</li>
<li>A chance to work for the best in the business</li>
</ul>
Job Type: Full Time
Schedule: Monday – Friday 1st shift – Saturdays as needed
 
United Ag &amp; Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening &amp; closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.
 
What You’ll Do
<ul>
<li>Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine</li>
<li>Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor</li>
<li>Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment</li>
<li>Process warranty claims</li>
<li>Establish or adjust work procedures to meet schedules and deadlines.</li>
<li>Opening and closing of work orders to ensure timely closing to meet company goals</li>
<li>Supervises all shop activities when the Service Manager is away from branch</li>
<li>Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set</li>
<li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service</li>
</ul>
Requirements:
What it Takes
<ul>
<li>Ability to use standard desktop load applications such as Microsoft Office and internet-based functions</li>
<li>Positive attitude</li>
<li>Excellent oral communication and written skills</li>
<li>Strong organizational skills</li>
<li>Provide robust customer service to internal and external customers</li>
<li>Ability to work extended hours and weekends as needed</li>
</ul>
Preferred
<ul>
<li>1 year of experience in Service Department operations</li>
<li>Experience with John Deere Equipment</li>
</ul>
Education
<ul>
<li>High school diploma or GED</li>
</ul>
Physical Requirements
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone</li>
<li>Specific vision abilities required by this job include close vision requirements</li>
<li>Hearing ability is sufficient to communicate with others in person or over the phone</li>
<li>Light to moderate lifting may be required (up to 50 pounds)</li>
<li>Ability to reach, stoop, kneel, and bend as needed</li>
</ul>

<h3>Job Description</h3>
Job Description Summary Bike Mart services and maintains all types and brands of bikes! The Service Writer role welcomes customers to the service departement, performs an inspection of the customers bikes, gathers other imprtant data about the rider and use of the bike and recommends service. Service Writers also perform simple while you wait repairs when needed. Duties Greet and engage customers Perform Bike Mart's Multi Point Inspection Gather date from the customer Enter customer data in the POS Schedule repairs Answer phone calls Perform basic repairs Requirements Service Writers should have the following- Working knowledge of bicycles Customer service skills Sales skills Ability to think on their feet in a fast paced environment Excellent attention to detail Great communication skills Benefits A competitive benefits package including store discount and flexible scheduling is available to all associates.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Employee discounts</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Job description Service Writer Position Summary A Service Writer is primarily responsible for creating repair orders for customers, creating estimates for work found during inspection, selling service/repairs/tires/etc. to customers, ordering parts, and contacting and completing the transaction with the customer. A Service Writer will use leadership and mentoring skills to drive the entire team towards timely and accurate estimates, higher quality repairs, and increased customer satisfaction. Company Overview Midas is one of the worlds largest providers of automotive services offering brake, maintenance, tires, exhaust, and steering and suspension services at more than 2,000 franchised, licensed and company-owned Midas shops in 13 countries, including nearly 1,300 in the United States of America and Canada. The Midas Stephenville location is locally owned by a multi-store franchisee who has been serving the Stephenville and Granbury community for years. Duties &amp; Responsibilities 
<ul>
<li>Compile accurate estimates and review them with customers. Keep the customer posted on vehicle status and order parts as needed.</li>
<li>Greet customers and answer phones in a professional and friendly manner.</li>
<li>Perform all office duties: cash out customers, post vendor invoices, properly handle all other paper flow in the office, open at the beginning of the day, close out at the end of the day.</li>
<li>Follow up with customers; call upcoming appointments, and call back customers for satisfaction.</li>
<li>Monitor and maintain office cleanliness and keep it to standard.</li>
<li>Rent, monitor, and maintain shop vehicles (clean, maintain, and repair).</li>
<li>Communicate with Management, Office Staff and/or Customers as needed.</li>
<li>Operate vehicles in a safe and responsible manner and interact with customers in a courteous and friendly manner. Must always promote positive customer relations by maintaining a professional appearance and demeanor in the shop.</li>
<li>Assist in maintaining shop and office appearance and safety standards.</li>
<li>Assist with inventory and stock.</li>
<li>Will be asked to shuttle customers, rent courtesy cars, and retrieve parts as needed.</li>
<li>Will be required to follow all company safety, procedure, and environmental rules.</li>
</ul>
Knowledge, Skills, and Abilities 
<ul>
<li>High school diploma or equivalent required.</li>
<li>Valid drivers license required.</li>
<li>Strong customer service skills.</li>
<li>Strong verbal communication skills.</li>
</ul>
Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Frequent standing and walking for long periods of time.</li>
<li>Communicate effectively in person, by telephone, or by using telecommunications equipment.</li>
<li>Ability to enter and locate information on computer.</li>
<li>Ability to visually verify information, often in small print.</li>
<li>Ability to safely operate a motor vehicle.</li>
</ul>
Benefits 
<ul>
<li>Employees regularly scheduled for 5-day workweeks to promote work-life balance.</li>
<li>Six paid holidays per year.</li>
<li>Five paid vacation days per year after one year of employment, and ten paid vacation days per year after two years of employment.</li>
<li>Compensation provided to employees who attend eligible after-hours training/courses/certifications.</li>
<li>Free access to extensive online training catalogs for current employees.</li>
</ul>

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